Name: CityFlatsHotel - Grand Rapids Ascend Hotel Collect
Address: 83 Monroe Center Street Nw, Grand Rapids, 49503, US

10/10

Exceptional

14 Jul 2026

Cliff

Hotel was so clean and well kept. Front desk staff were very nice. Garage attached parking about $42 a night. Located near great local restaurants and drink spots. The bed was absolutely the best I’ve slept on. Well rested night! A quick walk to the new arena.

Partner

6/10

Pleasant

13 Jul 2026

James

I gave a five star rating, but there are some things about this place visitors need to know about. The rooms are a little weird. Please note, this is a review of a single room that we stayed ion one night. This was an old jewelry store building so the rooms aren't typical. The room I was in on the second floor opened into a hallway that went left with a window at the end into an alley. There was a desk with a lamp in the hallway. Two switches at the door: one for the hall lights, one turned the power on/off for the bathroom and bedroom. So, once all those lights were on, wyou could turn them off individually. Except the bathroom switch was difficult to find not next to the door, but around a pillar in front of the toilet. Up until I noticed that, I thought the switch at the front door turned the bathroom on/off. The bed was comfortable, but it seemed it was not the queen we ordered, but a full. Not a really big deal, but the blanket seemed too small even for that size bed. Maybe I was imagining things. There was a TV across from the bed with a panoramic window above it, again looking into the nothing of the alley. It had all the vibes of a storage closet renovated into a bedroom. The shower was nice, but how to get hot water was not marked. Very European feeling to everything from the power switch at the entrance to the ambiguous shower handle. Other rooms night be different, try for something above the 2nd floor!

Partner

10/10

Exceptional

11 Jul 2026

William

Great location…. less expensive than other downtown Grand Rapids hotels. Excellent central location
Parking is in a ramp next to the hotel , with a reserved loading area in front of the hotel… thus… easy to park.

8/10

Excellent

08 Jul 2026

william

The only issues we had with the room is that there was no regular coffee and the sink in the bathroom had a pretty decent crack in it. We parked in the street because of the weekend.

Partner

10/10

Exceptional

07 Jul 2026

Tammy

Parking isn’t hard but not fabulous if you have a lot of luggage. Location was good but room was very basic & small. Fine for an overnight but extended stay would be cramped.

Partner

10/10

Exceptional

06 Jul 2026

Sally

Parking structure next door has a 2nd story bridge to hotel. Eco-friendly hotel has helpful staff, all rooms are unique, and food is good! Also has a bar. Casual & comfortable. Would stay there again.

Partner

6/10

Pleasant

03 Jul 2026

Allen

It was a nice overall place to stay once the A/C finally kicked on in my room. They did a pretty good job with converting what appears to be an old bank. My room's door didn't latch all the way on its own unless I manually closed it; not a big deal but worth keeping in mind if you're not used to it.

Self

10/10

Exceptional

01 Jul 2026

BRYAN

HOTEL is always fabulous

Self

2/10

Poor

01 Jul 2026

Erin

The only perk of this hotel was the location. Staff was rude and unhelpful. We ordered room service and were told they just ignored our order after an hour later and us calling down. AC wasn’t working in our room and told that it won’t go past 75 degrees in any room so there was no solution. Horrible stay especially for the cost.

Partner

4/10

Poor

01 Jul 2026

Tiffany

I was disappointed in my stay at this hotel. The location was great and the property was clean and comfortable. However, at check-in I was assigned a room that turned out to be occupied. Unfortunately my key still worked and I walked in on an entirely naked man. The staff were very apologetic and assigned me a room that they considered an upgrade, Seemed like a nice gesture, but I discovered the next morning at 530am that it was directly over the service alley. Trash and recycling pick-up, numerous deliveries from trucks backing-in using loud reverse alarms and noisy hydraulic decks, occurred for a couple hours each morning. My stay was mid-week which apparently meant the restaurant and bar were closed. The second night of my stay I had a friend meeting me but staying in her own room. I had booked the two rooms for us on a third-party site. During her check-in we requested that our rooms be near each other, if possible, and was told that due to booking on a third-party site, they weren’t able to accommodate that. So she was on a different floor in a different tower with a access from an entirely different elevator. And it turned out her room had no hand towels or washcloths, only bath towels. Disappointing hotel experience overall. Grand Rapids was lovely though.

Friends_and_family Friends

10/10

Exceptional

29 Jun 2026

Richard

I forgot that I am a diamond-level member of Choice when I booked late at night, and the manager made it clear that I would have been treated as such, which is my fault. I enjoyed the room and amenities and was treated well. If the staff is not at the desk, just wait a minute. Everything was great.

10/10

Exceptional

28 Jun 2026

Michael

I

Friends

10/10

Exceptional

26 Jun 2026

Kelly

Loved the live jazz music on Friday night. The Saturday buffet was really good and the proximity was great for downtown activities. Only downside is there is no breakfast onsite Monday- Thursday.

Partner

8/10

Excellent

24 Jun 2026

Ashley

Room was clean. It took me awhile to figure out how to use the shades on the windows are electrical. So we slept with the windows bare. Hotel was nice. Bathroom exhaust didnt work. Also they dont offer alot of soap. We stayed in a double queen for 4 ppl. One set of soap was given. Had to ask for more and towels. Its a beautiful set up in the downtown area on Grand rapids with lots of places to visit and walk to. Over all was a great experience.

Friends

8/10

Excellent

21 Jun 2026

David

It was a good value

Friends

6/10

Pleasant

20 Jun 2026

Brad

Great location when attending a concert. Beware of parking as they increase the price during events. (Not ran by the hotel). Sunday night things around were shut down by 8 pm. Single room is very small.

Partner

6/10

Pleasant

18 Jun 2026

Emma

The staff at this hotel were great! Everyone was very nice and helpful. The location was also great and within walking distance to lots of gems. The room however was not the best I’ve stayed in. The bathroom was questionably clean with yellow drips down all of the walls. The TV only worked part of the time, and there was no mini fridge, though I should have checked that before booking. My only window faced into someone’s apartment, but kind of to be expected since I didn’t pay more for the city view. The light switches were also odd and changing one by the door would make it so the lights in the bathroom and by the bed wouldn’t work. There was nothing in the hotel room that made noise so there was no way to block out the sounds coming from the other rooms. It worked for what I needed, but if you are looking for a nice hotel for a special event, I would not book here. The bed was extremely comfortable though, and they did provide water and a coffee machine.

Partner

6/10

Pleasant

17 Jun 2026

Catalina

Positive:
I was concerned when I saw that our room was directly next to the elevator. This is something I try to stay away from because of noise. But the way the room and bathroom are set up, we had no noise issues whatsoever. It was a nice surprise. Other than that we really didn’t spend much time at the hotel so we didn’t really take advantage of any extra amenities it had to offer.

Negative:
The light switches were messed up-hard to navigate. But this is minor.

The bathroom sinks were plugged up so that when you utilize the sink it gradually fills with water, so I suggest they be maintained for good flow and no blockage.

Partner

8/10

Excellent

17 Jun 2026

Monica

This place was perfect for anyone in town for an event at Van Andel. It is a quick walk to the arena. The only potential downside is there isn’t a designated place to pull over to check in for the hotel.

10/10

Exceptional

17 Jun 2026

gerald

Just perfect. No issues at all.

Friends

10/10

Exceptional

15 Jun 2026

Susan

We had a wonderful stay at CityFlatsHotel in Grand Rapids. Our room was clean, quiet, and had all the amenities we needed for a comfortable visit. The parking was conveniently located nearby, making it easy to come and go throughout our stay. We especially loved the central location—we were able to walk to local shops, restaurants, speakeasies, and the riverfront, which made exploring the city so enjoyable. We would definitely stay here again and would recommend it to anyone visiting Grand Rapids.

Partner

6/10

Pleasant

15 Jun 2026

Cathrine

The lighting system was confusing. For cost the service was not the best but great for why we were in town.

Friends

10/10

Exceptional

15 Jun 2026

Candace

The bed was clean and incredibly soft, the room was spacious and inviting, and the bathroom was generous and open. We definitely will be back.

Partner

10/10

Exceptional

15 Jun 2026

Brandon

Our stay was excellent! The staff was incredibly friendly, welcoming, and always willing to help. The room was clean, comfortable, and well-maintained, making for a very enjoyable experience. The only minor downside is that the hotel doesn’t offer on-site parking, so you’ll need to use nearby paid city parking. Other than that, we had a great stay and would definitely recommend it.

Partner

8/10

Excellent

10 Jun 2026

Kathleen

Parking garage in Monroe Center was affordable & easy to access & hotel was easy walk around the corner. Don't count on street parking. Hotel is quirky (think IKEA) but well-furnished, modern, clean. Bed was softer than we like, bedding was adequate but not luxurious. Quiet, no windows. Big bath, walk in shower. Handy plug for charging & cpap. Staff friendly, check in easy. Great breakfast at Little Bird on way to parking garage. Right in the middle if downtown action. Area seemed safe & clean. Highly recommend.

Partner

8/10

Excellent

08 Jun 2026

Lisa

Quiet
Comfortable bed

Partner

10/10

Exceptional

31 May 2026

Carly

The front desk staff was very friendly and helpful. The rooms are really nice and clean. Everything was great!

Family_with_children

8/10

Excellent

31 May 2026

Emilee

The room was small but just what we needed. There was no fridge in our room and that would have been nice. The only complaint was that the handle to the shower was broken and my husband got a metal sliver trying to turn it on. It was also very small and there was no way to turn the shower on without being blasted by the freezing cold stream of water.

Partner

10/10

Exceptional

29 May 2026

Corey

Very nice room. Cute set up. Would definitely come again

Friends

10/10

Exceptional

28 May 2026

Denise

Was lucky & found free overnight parking right in front of hotel, lovely staff at front desk.

Self

10/10

Exceptional

28 May 2026

Margaret E

Room was clean and hotel is nicely placed in downtown near lots of spots

Self

10/10

Exceptional

28 May 2026

James

An old building that had been tastefully renovated. Location is also great. Lots of restaurants and coffee shops within walking distance.

Family

8/10

Excellent

28 May 2026

Beth

Great location, big rooms. Parking extra and expensive. Parking should be included in stay. Needs bedside table in room with double mattress.

Friends

10/10

Exceptional

27 May 2026

Mary Anne

Facial tissue feels like sand paper
Only one little bar of soap for two sinks

Friends_and_family Friends

8/10

Excellent

25 May 2026

Steven

Clean, easy check-in, no trouble with any hotel policies. No parking available.

6/10

Pleasant

25 May 2026

HASSAN

.

Partner

6/10

Pleasant

21 May 2026

Julie

Disappointing that for the price there was no caffeinated coffee in my room and no free coffee in the lobby.

Self

10/10

Exceptional

20 May 2026

Roxanne

Softest sheets ever and the masters was very soft and fluffy too! Super clean room, great location, would def stay again! (Excellent comp coffee at front desk in the morning too!)

Partner

10/10

Exceptional

19 May 2026

Clare

Yes, to all of it. We attended a wedding at the hotel. All of it was conducted professionally.

10/10

Exceptional

18 May 2026

Michelle

The automatic blinds were a nice touch. We loved the coffee and the staff was friendly and helpful!

10/10

Exceptional

18 May 2026

Brigitte

The staff was very courteous and helpful, as we had to change room at one point. Very professional. We had a good stay. The bed was comfortable but very soft for people who like it that way. The room is very practical and well thought out.

Friends_and_family Friends

6/10

Pleasant

18 May 2026

Christopher

No fridge or microwave in the room

Family_with_children

10/10

Exceptional

14 May 2026

Jennifer

Cool room layout, great location

10/10

Exceptional

11 May 2026

Julie

Loved the separate nook for the second bed. Bar was also excellent.

4/10

Poor

09 May 2026

Aaron

I checked out a day early because of how small the room was. The bathroom seemed to have more space than the room and for the cost I thought it was completely unjustified. The surrounding area was blvery nice, and hotel staff was very friendly and helpful. It was just the size of the room and the price I paid for it that was off putting.

Partner

10/10

Exceptional

05 May 2026

Anthony

Clean room, friendly staff, I used street parking.

6/10

Pleasant

04 May 2026

Tom

Nothing special about the hotel, room was small.

Business

8/10

Excellent

01 May 2026

Kendall

No hotel parking available. Must either park in the street or a ramp owned by the city if you want to park close to the hotel.

Partner

6/10

Pleasant

29 Apr 2026

Sarah

Inexpensive. Shower and bath were in the middle of the room with no privacy.

Partner

10/10

Exceptional

28 Apr 2026

Nicole

Nice location. The parking garage is easily accessible. Numerous food and drink options within walking distance. Close to downtown event locations.

Self

10/10

Exceptional

24 Apr 2026

Eric

Thank you for prompt reply and honoring my request regarding check-in and room. Worked out great.

Business

8/10

Excellent

17 Apr 2026

Audrey

Clean enough and convenient location

10/10

Exceptional

16 Apr 2026

Raven-Lyn

staff was wonderful, rooms were very nice and comfy. easy check in and check out.

Friends

6/10

Pleasant

14 Apr 2026

Kelly

Too expensive for what you get. I’d rather stay in my own home. When I stay in a hotel? I’d like to feel I’m getting a bit of luxury.

Friends

10/10

Exceptional

06 Apr 2026

Edward

Location is great, quiet safe and only 2 blocks to van Andel arena. Grady at front desk is awesome helped us not tech savvy older people with parking meter lol. Second time here loved the stay very European feel. Little bird fir breakfast and ucello for late night meal and drinks.

Partner

6/10

Pleasant

03 Apr 2026

Wendy

We picked the hotel for the location and the character. It was good for that, but the rest of the experience was not great. The television didn't work so we had to get the front desk. Even after getting help, it only partially worked and it was difficult to change the channels. The parking was weird. Though parking was attached to the parking garage, you could not use your hotel key to open the door after hours so you still had to go outside to get back in. We asked for towels and for the bed to be changed. Since we didn't give them 24 hours notice, they did not change the bed, and no one got our towels until we followed up with them. I have no idea what the city was working on outside, but they were working way past midnight and super early in the morning. It was hard to sleep. If you need a big room and two sinks, it was great for that.

Friends_and_family Family

10/10

Exceptional

03 Apr 2026

alexandria

Everything was great!

Family

8/10

Excellent

25 Mar 2026

Kurt

Clean modern rooms. Works well for an affordable downtown stay.

Self

10/10

Exceptional

24 Mar 2026

Shannon

Everything was so close. Beautiful day to explore. Comfy beds to sleep in. Plenty of shops near by.

8/10

Excellent

22 Mar 2026

Brittany

The hotel is right downtown with easy access to concert venues and restaurants. The room was clean and the beds were comfortable. We stayed in the double room and it was quite spacious with two vanities. The only drawback was that there was no natural light as the two small windows opened to a brick wall.

10/10

Exceptional

18 Mar 2026

Fentress

Really nice and clean and affordable. Close to cool places to hang out at to.

10/10

Exceptional

16 Mar 2026

Melisa

Great location.

Friends

10/10

Exceptional

13 Mar 2026

Cassandra

Clean, very nice staff

Family_with_children

10/10

Exceptional

12 Mar 2026

Dulce

Love the prices

10/10

Exceptional

11 Mar 2026

Jeremy

The staff was very welcoming and the room very clean and updated.

Family

4/10

Poor

08 Mar 2026

JACQUELINE

No designated parking, which was a nightmare. If you want a small fridge have to request with extra charge. If you wanted ice had to go to main floor.
Was on the fourth floor and was awaken from construction outside door at 7:15 AM.
Room was clean and beds were comfortable.
I wont be going back.

10/10

Exceptional

07 Mar 2026

Kristyn

We only stayed one night and felt the room was clean, comfortable and liked that it had 2 sinks.

Family

10/10

Exceptional

05 Mar 2026

Matthew Brian

Clean room.

10/10

Exceptional

05 Mar 2026

Jennifer

We've stayed here a couple of times over the years. You just can't beat the location for lodging after events. Check-in was seamless and Grady was very helpful answering our questions. We'll be back next time we come to GR for sure.

Partner

10/10

Exceptional

03 Mar 2026

Brandyn

It was a few months ago, but I meant to post a review! We had a lovely stay here and the staff treated us well and they were pleasant and provided us great options for stuff to do downtown! The room and facility was very clean and the location is absolutely terrific!

Partner

8/10

Excellent

02 Mar 2026

Jeffrey

smooth hassle-free check-in

10/10

Exceptional

28 Feb 2026

Sarah

Beautiful clean room. Staff were all very friendly from helping with parking to giving directions and checking in. Great restaurant and bar service

Partner

10/10

Exceptional

27 Feb 2026

Jason

Helpful front desk staff. Nice bar and clean room.

Partner

10/10

Exceptional

23 Feb 2026

John

The location was perfect! We all had a great night's sleep! Charming rooms.

Friends_and_family Friends

8/10

Excellent

23 Feb 2026

Jenny

Clean room. No frills but everything we needed. Too hot in our room, though!

Partner

8/10

Excellent

23 Feb 2026

Jeffery

The room was nice found some remnants from previous guest.
Amenities are weak, no refrigerator or micorave in room or avabile for use.

8/10

Excellent

15 Feb 2026

Renee

Good

6/10

Pleasant

09 Feb 2026

Linda

The staff were great. The room was ok but the TV didnt work. They put us in another room quickly. Parking is a challenge but there is a parking structure in the same block and a walk way next to the front door of the hotel that takes you back to the lot. $15-25 per night parking fee.

Friends_and_family Family

8/10

Excellent

08 Feb 2026

Vanessa

Staff was great! Room could have used a bit more attention.

Business_and_leisure Partner

10/10

Exceptional

07 Feb 2026

Ashlee

Check in and out was quick and easy. The bar was great and the stay was 10/10.

Partner

10/10

Exceptional

02 Feb 2026

Stephanie

Clean, modern, friendly and quiet. The food was drinks were great at the bar!

Leisure Self

10/10

Exceptional

01 Feb 2026

Michelle

Very clean. Friendly and helpful staff. Central to downtown events.

Friends_and_family Friends

10/10

Exceptional

29 Jan 2026

Jerry

Staff was very courteous and helpful

4/10

Poor

26 Jan 2026

Jason

The city flat hotels are motel 6 meets ikea - bland, cold, and with sterile Formica decor. This one in Grand Rapids had a window that looked out to a 10 x 8 foot outside square with no light and constant pigeon poop covered window ledges. I will never stay at another within this brand.

Leisure Partner

10/10

Exceptional

25 Jan 2026

jaimie

Everyone is so friendly and hepful! The lobby bar happy hour was fantastic the food was so fresh. We tried all the happy hour menu food items absolutely delicious.

Leisure Partner

6/10

Pleasant

22 Jan 2026

Nick

Room was not very clean. Hair on the floor, hair on the pillows, lots of dust and food bits under the bed and night stands. TV was difficult to work. Parking is HORRIBLE it's either $48 / day or a metered spot on the street where you must download an app and renew every 2 hours. The shower was very nice and the front end staff were good. The bartender Marcus was outstanding.

Business

6/10

Pleasant

20 Jan 2026

Courtney

It was only ok. The photos did not accurately portray the property. The hotel could definitely use some maintenance and paint. There was a button missing in the elevator, lots of wall scuffs and missing paint. It felt shabby. The photo is in the listing is of the private ballroom and isn't visible to guests at all. The listing mentioned Happy Hour and Lobby Coffee Service, and both were not available during my stay. The bed seemed like an air mattress and was horribly uncomfortable. For the same price I could have stayed elsewhere.

Leisure Self

8/10

Excellent

19 Jan 2026

Louise

Clean, will equipped rooms. Helpful staff.

Friends_and_family Friends

10/10

Exceptional

17 Jan 2026

Jonathon

Was great!

Self

6/10

Pleasant

11 Jan 2026

Dan

Another hipster hotel with barn-style bathroom doors that can’t lock and offer no pirvacy

Partner

8/10

Excellent

07 Jan 2026

Betsy

Friendly staff

Leisure Friends

10/10

Exceptional

06 Jan 2026

Arthur

So many options for dining and easy to walk around

10/10

Exceptional

06 Jan 2026

Charley

The motel staff were very professional and extremely helpful. The motel was very trendy and fairly clean. Since the motel did not have a parking structure, we had to park in the city parking structure. If the motel had a parking structure, I would have given the motel five stars.

Leisure Partner

10/10

Exceptional

04 Jan 2026

Katie

Check-in was pleasant and efficient. Room was very clean. Hotel is in a great location, centrally located to activities and restaurants.

Leisure Partner

6/10

Pleasant

28 Dec 2025

Rendi

Room was super small and had no windows

8/10

Excellent

21 Dec 2025

James

Parking was right out front. Perfect

Self

10/10

Exceptional

16 Dec 2025

Melissa

Perfect location. Rooms were nice.

Partner

6/10

Pleasant

15 Dec 2025

Rachel

The room was clean and the staff was very nice.
However, when we arrived, the room was only 61 degrees inside (it was about 12 degrees outside), so we turned the heat to 70 to warm up. Unfortunately, the heat never got above 62 degrees and we were COLD. It was okay under the covers of the bed, but our faces were still chilly.
The front desk staff said several other rooms had the same problem.
The bed was comfortable, but you certainly didn't want to be undressed for long.

Leisure

10/10

Exceptional

15 Dec 2025

Dagmar

There was no parking , the parking garage charged $38 for overnight . There is no bar or refrigerator in the room. The accommodation itself was spotless.

Business Partner

10/10

Exceptional

13 Dec 2025

Sarah

Extremely great stay!!!! Bed was the most comfortable bed ever!!!! Will definitely stay there again.