Name: Comfort Suites Grand Rapids North
Address: 350 Dodge Street, Comstock Park, 49321, US

10/10

Exceptional

28 Jul 2026

Rob

Location, Clean Room

10/10

Exceptional

28 Jul 2026

Colleen

Amazing staff, nice area!!!

4/10

Poor

28 Jul 2026

Jamie

The room and facilities were nice and clean. However, the pool was not in operation. The hot tub was not an operation. No one notified us of these amenities, not being available. The microwave didn't work in our room.The refrigerator didn't cool very well in our room. It could be much better.

10/10

Exceptional

21 Jul 2026

Cindy

A

Family

6/10

Pleasant

17 Jul 2026

Juliana

Floors are stained pretty much all over room and hallways , at least there’s no funky smells

Self

6/10

Pleasant

16 Jul 2026

Lori

There was no iron or ironing board on premises. There was no maid service.

Self

10/10

Exceptional

15 Jul 2026

Ward

They was very supportive of all my needs. Very appreciated of the staff

Friends_and_family Family

10/10

Exceptional

15 Jul 2026

Shawn

Breakfast and coffee ran out an hour early. Room was clean. Check in and check out staff were very nice as well as the housekeeping person. We would stay again.

Partner

6/10

Pleasant

13 Jul 2026

Karen

Very noisy. Could hear people above. No coffee early morning. Could use updating.

8/10

Excellent

12 Jul 2026

Carrie

Overall the stay was decent for the money paid. Breakfast was hit or miss as to what stock they had. We forgot toothbrushes and they didn’t have any. The pool was open but only looked cleanish and the hot tub was out of order. The rooms were clean and spacious

Friends_and_family Family

6/10

Pleasant

12 Jul 2026

Jane

Quiet area for a hotel

Partner

2/10

Poor

11 Jul 2026

Derek

The hot tub was out of order. My toilet clogged up and I reported it to the front desk and nobody came to fix it so I left it that way and checked out. The staff is incompetent and useless.

Partner

6/10

Pleasant

10 Jul 2026

Louise

The rooms were clean but carpets were
heavily stained and outside lobby driveway was in need of some power washing as well as emptying the trash cans. The sign at the driveway had tall grass and weeds around it. Needs some sprucing up.

Friends_and_family Family

2/10

Poor

09 Jul 2026

MICHAEL

The hotel was disgusting. We left and booked at a different hotel. The rug was musty, the ceiling in the bathroom had mold. There was a spider hanging over the bed. They had no shampoo or extra pillows. It was so gross. We lost our money but didn’t care. We couldn’t stay.

Friends_and_family Family

8/10

Excellent

07 Jul 2026

Joseph

Promo pictures show nice hot tub at the pool. Unfortunate that it was completely flagged off and out of commission.

Partner

8/10

Excellent

05 Jul 2026

Jan

Parking was convenient. Breakfast included cold items plus scrambled eggs and sausage, but the hot items were not restocked 15-20 minutes before ending time, so some people had to settle for the cold menu items.
Front desk staff was friendly. The room was clean and well-stocked with towels, but there was no daily housekeeping unless requested. Beds were comfortable and thermostat allowed customizing the temp setting.

Family_with_children

10/10

Exceptional

04 Jul 2026

Stephen

Lovely room and excellent breakfast very clean

Partner

8/10

Excellent

02 Jul 2026

Delana

I liked how you had to ask for housekeeping to clean your room

Partner

8/10

Excellent

02 Jul 2026

Mark

It’s an old hotel that has been spruced up. Not bad, but shows its age.

Partner

4/10

Poor

27 Jun 2026

Lucas

I wish i could remember names but careful of the front desk lady. I called to check if they do late check in and was told they do and i would just be checked in early and keys would be ready when i arrived. When i arrived the front desk lady was both very rude and on her phone trying her best to ignore anything i said to her. I said i needed to check in and she told me check in wasnt til 3pm... It was 4 am when i arrived.. I told her it ws for the current day and i had called ahead and it was okay'd. She told me no that all rooms were booked and i was out of luck. I pulled up my email that showed they had checked me in at 9:30 pm after i showed that she decided to actually do her job, much to her displeasure, and it turns out the room keys were right in front of her the whole time!?!?! I had asked if a late check out was okay when i called and was told Noon would work but when i asked this lady she told me absoulely not they were booked soild... Little did she know the employee that i talked to on the phone wrote in the key card booklet that i could checkout at 1pm! when i asked the lady about she got mad and told me the best they could do is noon which was fine. After i woke up i talked to the gentlemen at the desk and he told me 1pm would be just fine. So had a Great stay but if i could have a hand in having that lady let go fo acting that way at 4 am after i drove 9+hrs i would be happy. For her get off your phone and find some help you are a awful person for no reason.

Business

8/10

Excellent

25 Jun 2026

Tammie

The room was clean but musty smelling.
The front desk person that checked us in seemed unprepared and easily flustered.

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

Diane

Easy parking , staff was very helpful, room was very clean...only complaint was when I asked for a blanket...they gave me one that was not much thicker than the sheet....hope they have warmer ones for winter...

Family

2/10

Poor

22 Jun 2026

Connie

When we arrived we were not greeted, instead we were ignored. Then we were told our room was not ready (we arrived at 3:05) the girl at the desk went up to check if it was ready and said it was. Upon arriving on the floor we had to dodge piles of sheets lining the hall. The room sink the plunger was up and would not go down so the sink filled with water. There were no washclothes. The person at the desk did not inform us of the breakfast hours and we missed breakfast. The staff was rude. Also the hot tub was not filled.

Friends_and_family Family

8/10

Excellent

22 Jun 2026

Michael

The staff was very welcoming upon arrival and the room was very clean. Parking was easy with many space available. Breakfast left a bit to be desired. No fruit was available, but then I only tried it one day, the other days I went out. All in all it was a very nice stay, but the breakfast needs some upgrades if possible.

Self

8/10

Excellent

21 Jun 2026

William

The hot tub was broken and I would have liked some waffles for breakfast. The building could use some paint. It was clean

Friends_and_family Family

4/10

Poor

20 Jun 2026

Amanda

Hot tub was closed. They had no extra blankets available or pillows.

10/10

Exceptional

18 Jun 2026

Marleen

Very clean

10/10

Exceptional

17 Jun 2026

Bryan

The rooms are clean and sizable, and the staff was professional and courteous.

4/10

Poor

17 Jun 2026

Robert

Staff is friendly and helpful. Management is letting this place go. Hot tub broken and scheduled for removal instead of repair. Pool is cloudy, equipment rusty, toilet seat broken which they fixed but left muddy hand prints in bathroom ewe. Missing shower curtain. Elevator shreaks like a horror show. Breakfast equipment is broken with out of order sign.

Water tastes like it came from the swimming pool. They charge $3 for low end bottled water. None in room. Low on amenities, you have to pay for simple things.

Breakfast selection is limited, but at least they have scrambled eggs and sausage patties.

Business Family

10/10

Exceptional

16 Jun 2026

Cheryl

Very friendly!

Partner

2/10

Poor

16 Jun 2026

Risha

No wash clothes available

2/10

Poor

15 Jun 2026

Adrienne

Lobby was the o

2/10

Poor

15 Jun 2026

Linda

Booked this hotel for the hot tub which was not working. Grass was not mowed, outside garbages were full and the floor and rug were dirty when we walked in to register. Registered easy but person did not come off as friendly or welcoming. The best was the room was clean. There was a piece of trim missing in the archway and there were 4 of us and only 2 bath towels. Went to the pool, it was not clean, the key entrance didn't work and someone had to let us in. NO pool towels. My daughter had to keep jumping up to let people in. The bathroom by the pool had no paper towels. Not impressed with breakfast, the juice machine was out of order, I watched her pour eggs out of the bag. They were watery with no taste. Every hotel has waffles but not this one. The girl was working to restock but most was out when we got there. Finally got a bagel. We were going outside at 8:30 pm and there were irrate people trying to check in and their room wasn't cleaned yet. This whole place was a disaster and I will never stay there again.

Friends_and_family Family

2/10

Poor

15 Jun 2026

Pam

Planned on picking up my two grandchildren and staying three nights with them enjoying Grand Rapids. After I was given the Comfort Inn room key, I went to room 215. Door open, no sheets, no towels, nothing cleaned! Went back to desk and was given room key 214. It had sheets on the bed but no towels in bathroom and bathroom fan made horrible noises. Looing out window all I saw was a roof! I told guy at desk that I'll pick up the kids and return - hopefully room 215 will be cleaned. Couple hours later I returned but 215 still wasn't cleaned because cleaners went home!! We went into to pool area and it was filthy. In fact, the hot tub was empty with an orange cone in it. Went back to desk and they suggested going to Hampton Inn, my paid 3 nights would transfer over to there. Hampton Inn was nice but I paid for a suite at Comfort Inn. Hampton Inn did not have suites. In fact, they didn't even have a cot for my grandson to sleep in. By the time we got settled it was past 8:00pm and too late for the kids to swim. Very disgusting vacation.

Self

6/10

Pleasant

14 Jun 2026

Shana

Pool was not clean and door to my room was broke. Did not close properly 1 push and you had access to my room without a key.

Friends_and_family Family

2/10

Poor

14 Jun 2026

Marisha

Awful experience. After driving 3 hours to check in (@3p) we were not able to gain access to our room until after 6:30p (!!!). Once in the room there was not even toilet paper stocked! Had to go down to front desk for sheets, pillows, towels, & TP. Room was very unclean as well with stains showing through on mattress etc. will never stay here again. & this was all for a whopping $340 price tag- insane & very upset.

Friends_and_family Family

2/10

Poor

14 Jun 2026

Shanica

The room they gave for me and my family was full of human PEE. They gave a new room but that room had no made beds and wasn’t ready to have guest. The rooms both smelled of nasty PEE and I have videos and pictures. It was terrible. I contacted corporate ! Not happy. Very and first experience in Grand Rapids and that hotel. Very poor service. Very poor !

Family_with_children

4/10

Poor

13 Jun 2026

Benjamin

Could have been a lot cleaner in/ out

6/10

Pleasant

13 Jun 2026

Michelle

The hot tub wasn't filled which wasn't noted when booking. They didn't clean fully because when I pulled the two foot stools away from the sofa bed there was a cough drop, tag of some sort, and a yellow portable plug someone had left behind which indicated they did not clean the floors. Made me feel like the whole room probably wasn't cleaned properly. The Kleenex box was also empty. Also the free breakfast didn't open until 7am opposed to 6am during the week. You would think it would be the opposite, opened earlier on weekends as most people travel on weekend. We were unable to have the \"free included\" breakfast prior to my great niece's cheer competition. There also weren't enough bath towels in the room and no pool towel in the pool area.

Family_with_children

10/10

Exceptional

12 Jun 2026

April

Staff is amazing. Room spacious and comfortable

Friends_and_family Family

8/10

Excellent

11 Jun 2026

Denise

Only one person at the front desk and there were a lot of people trying to check in. But he kept his composure and did a great job. Room was excellent and spacious.

Friends_and_family Family

2/10

Poor

07 Jun 2026

Greg

I honestly don’t understand the positive reviews for this property. The hotel appears poorly maintained, and our room had a strong musty odor that never went away during our stay. The walls and floors also seemed very thin, we could hear nearly every step from the guests in the room above us.

The location is convenient to the nearby baseball facilities, but that also meant numerous travel teams were staying at the hotel. Kids were running up and down the hallways for extended periods, and management made no effort to address the disturbance.

The fitness center is outdated and in need of improvement. Overall, the experience did not justify the inflated summer rates being charged. In my opinion, this is a $75–$80 per night property at best. Paying significantly more than that will likely leave you disappointed as we were.

Partner

10/10

Exceptional

07 Jun 2026

Joseph

.

Self

10/10

Exceptional

05 Jun 2026

Sweet

Great amenities, and super caring staff made our brief stay in the area peaceful and grounding.

Breakfast was hot and fresh with options for the whole family.

8/10

Excellent

04 Jun 2026

Laurie

Breakfast included was just Ok. The juice maker was broken. There were no waffle makers (had been there everyday before my visit per a guest that had been there 4 days already) and the options that were available were just meh. Could have been a lot better!

Self

10/10

Exceptional

03 Jun 2026

Daniela

Well located for my purpose, clean and spacious rooms. The staff was courteous and helpful. A great value!

Self

8/10

Excellent

01 Jun 2026

Steve

One thing we really appreciated was the fact that there were lamps and reading lamps on both sides of the bed. And the breakfast was really good. But the thing that gave us pause was that, as we were checking in, a number of guests were checking out because they found that their rooms had not been serviced by housekeeping staff after the previous guests had checked out. The night manager explained that the housekeeping staff had left early without completing their work, which left them with a number of double-bed rooms unserviced. Fortunately for us, we had a single King suite reserved.

I was also pleased that the night manager was able to cancel our reservation for a second night which I had inadvertently reserved.

Friends_and_family Family

8/10

Excellent

31 May 2026

Kim

Hot tub was not available

Family_with_children

6/10

Pleasant

24 May 2026

Natali

The breakfasts were good

Family

10/10

Exceptional

21 May 2026

Amanda

The room was clean and spacious! Breakfast was pretty good. The pool was open but jacuzzi was closed. We enjoyed our one night stay here!

Family_with_children

10/10

Exceptional

20 May 2026

Pete

very quick visit replacing a relative that I got the room for that ended up staying somewhere else. Very quiet time of the week. absolutely no complaints. April 2026

Self

6/10

Pleasant

19 May 2026

Denise

Parking was difficult due to them hosting some sort of scrap booking event. Unfortunate that spaces were hard to find. I had to circle the lot several tjmes until someone pulled away. Hallways smelled of marijuana, staff did give me extra towels to tuck under door to help keep smell out as well as spray something through the hallway. Supposed to be non smoking hotel. I smelled it again later, but gave up.

Self

10/10

Exceptional

15 May 2026

samantha

Great place to stay, 9 out and f 10

Partner

6/10

Pleasant

10 May 2026

sandra

Breakfast they didn't had a lot stuff, coffee no enough.

Friends_and_family Family

10/10

Exceptional

10 May 2026

Pam

Very clean and friendly staff.

Family

6/10

Pleasant

01 May 2026

Cynthia

It hot tub wasn’t working and the pool temperature was very cold. There were no towels at the pool. I had to get towels from the desk. We had 4 people staying in the room and there was only 3 towels in the room.

Family_with_children

6/10

Pleasant

29 Apr 2026

Betty

Hot tub was closed down, then the tub drain in our room was broken. Staff member was very helpful to try to fix it, finally had us move to another room and that room the bathroom sink drain would back up and drain very slowly. Overall place needs some maintenance improvements.

Partner

10/10

Exceptional

28 Apr 2026

Timothy

The room and property were very clean and neat. The pool was nice and the breakfast included several hot items along with cereals and breads and other items. I would definitely recommend this property.

Self

10/10

Exceptional

27 Apr 2026

Holly

Great rooms, very clean and staff was very nice

Family

10/10

Exceptional

26 Apr 2026

solan

Nice quiet location. Great staff that was accommodating. Close to all the things you need. Room was big and clean.

Family_with_children

6/10

Pleasant

20 Apr 2026

MacKenzie

Nice room but no hot tub. And the pool was cold.

Friends_and_family Friends

2/10

Poor

19 Apr 2026

Shameka

There was dog feces right outside of the door of the hotel stepped in it all in my car unacceptable..

Partner

10/10

Exceptional

19 Apr 2026

Brenda

Property was kept up, rooms were nice. Would go back.

Family_with_children

10/10

Exceptional

17 Apr 2026

Tiffany

The gentlemen at the front desk was very helpful and friendly

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

Stephanie

Everything was great

Family

2/10

Poor

12 Apr 2026

Teresea

Save your money, the pool water was murky, the ice machine was flooded with towels all over the floor, and when we got to our room there were hairs on the bed, stains on the sheets, stains on the couch and stains all o er the carpet. Needless to say we left immediately!! We asked for a refund and with 3rd party sale through Expedia we had to call Expedia and they did not want to offer a refund. So now we are waiting in limbo waiting for a refund if Expedia deems it necessary. As a platinum meme we who has NEVER complained about any property or asked for a refund it is very frustrating!!!

Family

2/10

Poor

09 Apr 2026

brianna

no hot tub , the pool was so cold my kids didn't want to get in, the breakfast was not cooked all the way

Friends_and_family Family

8/10

Excellent

30 Mar 2026

Everett

My room was very spacious, with a king size bed and a full size couch. The staff was very friendly and helpful.

The only problems I had were more systematic. The pool was very cold, the hot tub was only half filled with water and the shower kept going from warm to cool.

But the worst issue was that the walls and floors were paper thin. I could not only hear the guests upstairs but also feel them jumping through the headboard of the bed. This is not a problem that is easily fixed, but during low occupancy times, I would suggest putting the noise kids at one end of the hall and alternating rooms from floor to floor to avoid kids over other people.

Friends

8/10

Excellent

29 Mar 2026

Deanna

The breakfast girl was excellent; she kept the food hot and full. Everyone came at different times, and the area was well-stocked and clean. She had the best attitude. This hotel had the best customer service of any Choice Hotels—they made us feel at home.

Friends_and_family Family

2/10

Poor

28 Mar 2026

Jeremy

There were many problems at this property during the visit. The alarms were going off throughout the night, and the pool was \"open\" but the heater was not functioning making the water ice cold. The staff was more than accommodating and refunded the entire stay with deep apologies.

2/10

Poor

24 Mar 2026

Lydia

I book the wrong date by mistake and within 1 hour I called to get it changed to the correct dates. The manager declined to change it even though there was availability.

10/10

Exceptional

18 Mar 2026

Ingrid

We had a good weekend . We only had breakfast one day (Saturday) no issue with that. The laundry ( one washer ) was out order .

Friends_and_family Family

6/10

Pleasant

13 Mar 2026

Portasue

Our second time in two years staying at this location. Unfortunately, it was disappointing this time. While clean, the room was worn down. Bathroom door stuck, heat/air conditioning not functioning properly (either we were freezing or roasting - no middle ground), worn furniture, etc. Pool and hot tub not functioning caused a line at the front desk of families cancelling their stay. No functioning ice machine either.

Friends

2/10

Poor

11 Mar 2026

Kailey

First room had blood all over the mattress. It was absolutely natrocious. The pool room was about 50°. And the pool itself was maybe 45. It was completely unswimmable. The hot tub was empty and somebody did a hit and run on my car in the parking lot

Family_with_children

10/10

Exceptional

09 Mar 2026

mark

Very clean and staff was great.

Partner

8/10

Excellent

09 Mar 2026

Andrea

The pool was closed, no discounts were offered.

Self

4/10

Poor

09 Mar 2026

Lynda

There were no bath towels in my room. I had to go into the hall and ask some of the cleaning staff for towels. Wanted to take a bath but the plug didn't work properly. Curtains did not close properly, probably because the sheer curtain was badly torn. This caused a lack of complete privacy.

Self

10/10

Exceptional

09 Mar 2026

Silgrid A

Enjoyed my short stay in this hotel. Clean facilities and room and comfortable beds

Partner

6/10

Pleasant

06 Mar 2026

Linda

Yes

Partner

8/10

Excellent

04 Mar 2026

Paul

Clean room, staff was nice. Not a lot of breakfast options. Had plenty of parking

Partner

6/10

Pleasant

01 Mar 2026

Lynette

The room was ok however the bathroom had a safety handle that was falling of of the wall by the tub and the lotion bottle was broken off the wall. We were very disappointed that the hottub was out of commission completely and the pool was cold. Also the only working ice machine was at the front desk.

Family

10/10

Exceptional

26 Feb 2026

Heather

Comfortable bed.

Self

6/10

Pleasant

14 Feb 2026

susan l

Had to call for toilet paper on arrival
Check in went smoothly
Very poor lighting in parking lot and snow wasn’t removed
On elevator out of service
Hallway smelled of pot and fried onions

Business_and_leisure Partner

10/10

Exceptional

06 Feb 2026

Marissa

The staff was attentive and courteous.

Friends_and_family Friends

10/10

Exceptional

15 Jan 2026

Christine

Very pleasant place to stay

6/10

Pleasant

04 Jan 2026

sandra

I had 6 kids with me and a lady was knocking on my door at 7pm because they were playing next time please dont put a karen next to my room please thanks everything else was good.

Friends_and_family Family

2/10

Poor

02 Jan 2026

Quinten

Room phone didn't work. Doors on our room didn't latch properly. Cobwebs in every corner of the room. Doors to get into the building didn't even require us to use our room card to open. Hot tub didn't work when we checked in, which we were fine with, but we stayed here to let our kids have fun in a pool for a couple nights, which also wasn't working. We checked out a day early because of both being shut down which made our weekend a bust for the kids. We reached out to the Comfort Suites GR north where we stayed for any kind of partial compensation for the stay and were denied any. I'd honestly give this place negative stars if it was an option.

Leisure Family_with_children

10/10

Exceptional

26 Dec 2025

Juli

The staff is always very helpful and considerate.

10/10

Exceptional

25 Dec 2025

Chris

Everything was fine and as expected

Leisure

10/10

Exceptional

24 Dec 2025

Randy

The room was clean and overall fine

Leisure Partner

8/10

Excellent

21 Dec 2025

Dale

The room was huge and clean. Staff was professional m.

Self

10/10

Exceptional

13 Dec 2025

Nancy

Enjoyed a large spacious room. The pool was warm but i was disappointed that the hot tub was shut down. Staff was very friendly and helpful.

Friends_and_family Family

10/10

Exceptional

08 Dec 2025

Teri

It was clean. The he pool was old and not inviting and the hottub was empty

Leisure Partner

8/10

Excellent

06 Dec 2025

Simone

Stayed for one night with my kids. They enjoyed the pool. The bed was comfortable. Staff seems nice. Didnt have a problem. Hot tub would of got full stars but it was broken.

Family_with_children

6/10

Pleasant

04 Dec 2025

Renee

bathroom floor tile damaged, bathroom door would not lock, TV remote was missing battery cover, other accommodations were acceptable

Friends_and_family Family

2/10

Poor

04 Dec 2025

Allan

7 night stay- no housekeeping. No trash emptied. No fresh towels. Light bulb burned out in the bathroom. Shower curtain 10” too long in tub creating a trip hazard. Light fixture by the bed didn’t work. At no time did staff ask how the stay was, even at checkout.

Business Self

10/10

Exceptional

03 Dec 2025

Scott

Great staff. Helpful and friendly.

Leisure Family

10/10

Exceptional

22 Nov 2025

Michael

Love staying there, But, prices are too high for the regular working person and they let rooms go vacent vrs lowering prices for working Americans trying to make a living working out of town

Business Self

8/10

Excellent

19 Nov 2025

Rachel

The room was nice, comfortable beds. The pool room needs some work. Hot tub was out of order and water coming from ceiling.

Friends_and_family Family

2/10

Poor

14 Nov 2025

janet

I didnt get any rest. When I arrived I was sent to a room ,and the bed was on a slant, and there was a dent in the middle of the bed
My husband, and requested another room. Staff switched the room with no issue. We arrived to the new room. Everything appeared fine. We put our things away and went out to get something to eat. Once we came back to the room that evening there was loud banging from the room to the right of us. This was nonstop. It sounded like a fight. Also the guest right above walked hard pacing the floor all night. Ive never ever experienced such noise in a hotel. The only reason i did not say anything that night is because I was fearful of guest retaliation. I called the hotel across the street to move, but they were at capacity.
That morning I thought that I would finally get some rest. Housekeeping was banging around. So the noises never stopped.
We began to get dressed to go out for breakfast. I grabbed the blow dryer for my hair. It was full of lipstick as if someone kissed all over it. So that prompted us to start cleaning. My husband and I rarely get a chance to be alone without our children, or really rest alone, and this was a horrifying and sleepless night, after a work day and traveling. We didn't even stay our full stay because of the disruption
I have voiced my concerns to staff and the GM. I should be compensated for a horrible stay. Im sure Im not the only one who complained. So I am praying that Comfort Suites will make me whole