Name: Doubletree By Hilton Hotel Grand Rapids Airport
Address: 4747 28th Street SE, Grand Rapids, 49512, US

4/10

Poor

03 Aug 2026

Cathleen

Air conditioner didn't work. We had a to change rooms. Internet stopped working. Old building with some updates but not Double Tree or Hilton quality.

10/10

Exceptional

02 Aug 2026

Debbie

Very nice, clean room. The A/C was a little loud when it kicked on but otherwise everything was perfect. We had the buffet breakfast one morning that was very good. Loved all the fruit.

10/10

Exceptional

02 Aug 2026

James

Clean. Clean, clean.

10/10

Exceptional

01 Aug 2026

Yvonne

I did not like that my belongings was stolen from my room and nothing has been done about it.

4/10

Poor

27 Jul 2026

Rachel

The staff was incredibly kind and helpful but the hotel was dirty and smelled awful.

8/10

Excellent

27 Jul 2026

Lynda

The exterior is run down. The parking lot is old. The interior needs updated. When I drove in I questioned myself whether I wanted to stay, but the interior was very clean and the staff are very welcoming. I am glad I stayed. Hopefully a remodeling is in the future.

10/10

Exceptional

26 Jul 2026

Jamarr

Great location, very upscale, free parking, no Drama, nice scenery, and definitely worth the price 💪

8/10

Excellent

20 Jul 2026

Carole

The room was clean. Front desk staff was helpful. It was nice to have the restaurant on site. Great location.
It would be nice if they had a quick grab breakfast nothing hot just simple as an amenity. Would stay here again.

Friends

8/10

Excellent

15 Jul 2026

Barbara

We were on the ground floor and had a spider, a cricket and some other bug on the floor. Bed was comfortable and room was clean but not as nice in person as it looked online.
We were attending a conference and were only there to sleep and shower. I wouldn't want to hang around there

10/10

Exceptional

15 Jul 2026

Marcia

The on site restaurant, Ganders, had delicious food and superb staff. The room was clean when we checked in and cleaned well during our stay. Check in was seamless. One area that could use improvement is cleanliness of the elevators. The floors were often dirty. We would definitely stay here again on any future trips to the area.

Family

6/10

Pleasant

13 Jul 2026

Margaret

The rooms were ok clean there was some maintence problem with the handicap shower. The hand held shower leaked and sprayed water everywhere. The property is older and the carpet shows it.

I requested and paid for an handicap accessible and a king size bed with sofa. When we got into the room it was only a queen size bed. No sofa, not even a chair to sit in except the desk chair. I called the front desk immediately and was told it was the only room handicap available.

Partner

4/10

Poor

12 Jul 2026

Jason

Not a 4 star hotel. Definitely was a hotel before and they're trying to make it appear better. carpet is old, wallpaper is peeling, room was ok, mattress was gross, stained. Bathroom small and had no vent fan. Its a hiliday inn with a different name. 2.5 starrs max. location is good, near airport and 28th street has anything you need. Must reiterate NOT a 4star hotel.

Family_with_children

4/10

Poor

04 Jul 2026

Brandon

Some issues with cleanliness. Dirty pillows & sheets. Spider living in the bathroom towels. Room didn’t have pictured mini fridge. No microwave for convenience either. Also, if you’re looking to stay in Grand Rapids to get out, go downtown. This isn’t in the nicer area of Grand Rapids, close to the things you’d be looking to do. Plenty of closer options in the same price range and likely same quality or better.

Partner

10/10

Exceptional

03 Jul 2026

abiel

This is the first time in Grand Rapids, Michigan for me. I found this place very good and restaurant in. It was perfect. Great meals highly recommend this place.

Self

6/10

Pleasant

23 Jun 2026

julie

Rooms are dark and dated. Not what I expected for a Doubletree.

Partner

8/10

Excellent

23 Jun 2026

David

All Good. Thanks

Self

8/10

Excellent

21 Jun 2026

Asia

I was slightly overall satisfied, it's just that some rooms came with fridges and other didn't. Also, I was under the impression that this hotel had free breakfast but it didn't. That was one of the main reasons why I chose this hotel but I was able to get free breakfast only because my booking came with it but if you had other people staying at the hotel they wouldn't necessarily get the free breakfast.

Family_with_children

2/10

Poor

19 Jun 2026

Fernando

Cervice

10/10

Exceptional

18 Jun 2026

Warren

The motel, staff, airport shuttle were wonderful. The really hidden gem was the low key restaurant with extra special tasty food... the sauces were delicious.

8/10

Excellent

15 Jun 2026

Jacinda

Great stay. Could've included breakfast for the price. Clean & comfy!

Partner

2/10

Poor

14 Jun 2026

Kyle

Sucked. Air quit working, no fridge in rooms.

Friends_and_family Family

10/10

Exceptional

12 Jun 2026

Anne

Everything was very good!

Business

10/10

Exceptional

09 Jun 2026

Kuldip

Good

10/10

Exceptional

03 Jun 2026

Felice

Great choice for staying close to the airport.

Partner

4/10

Poor

01 Jun 2026

Darby

This hotel is old and run-down.

10/10

Exceptional

29 May 2026

Fabio

We had a pleasant stay!

10/10

Exceptional

27 May 2026

Bryan

This is a nice clean hotel. The staff is friendly and helpful. We stayed 3 days here. My favorite thing and one that is hard to find is the pool goes to 8ft deep! I was so happy to be able swim in deep water! The water was clean and not super chlorinated. It was also a great temperature. They do need to take down their hot tub signs though. They dont have one anymore.

Partner

4/10

Poor

26 May 2026

Bruce

Outside the rear entrance there was a \"crack\" pipe within 15 feet of the back door the entire weekend(
(Checked in Thursday, left Saturday). Plus the trashcan by that doorway was never emptied, and the overflow was falling to the ground

Partner

10/10

Exceptional

24 May 2026

Charles

Very clean and staff very friendly and helpful. Thanks for all your help thru my stay.

Self

8/10

Excellent

20 May 2026

Kristen

I had an eventful stay that was less than ideal but the staff gave excellent service and they worked to make it right.
First, I had trouble at check-in, the front desk couldn’t find my reservation but Sarah helped a ton by calling Hotels.com for me and we got it figured out. I don’t think it was the property’s fault but they took action to help, and gave me free breakfast for the trouble.
Then, I woke up the first morning of my 2-night stay and the side table and desk were COVERED in ants. Not just a few, like 100. The room I was in had 2 extra doors, like for adjoining rooms and I think they made their way in one of them closer to the outside wall.
The front desk helped me move to a different room (not as nice, the room I was in had a fridge and a sink and more of a little kitchen area) and they were kind and helpful. Later the manager called me and helped me get a fridge for my new room, they comped my pet fee (I was traveling with my cat) and they gave me another certificate to cover my dinner at the hotel restaurant, Gander.
The service at both breakfast and dinner was excellent. The breakfast buffet food was typical hot hotel breakfast - eggs, sausage, potatoes fruit cereal etc. It was good quality and delicious. I loved that they brought you a whole carafe of coffee for the table (I was by myself so lots of coffee for me!)
Dinner was great and the bartender was a sweet, great server who had good menu advice and poured good drinks! Overall, it was a good stay.

Self

4/10

Poor

17 May 2026

Melissa

The charge for incidentals should be disclosed or collected when paying for the hotel not at checkin. And they should take cash for incidentals!

Family_with_children

8/10

Excellent

13 May 2026

Jean or Mark

Fine. Helped us locate a refrigerator for our room.

Partner

4/10

Poor

12 May 2026

Chi-hung

It is great brand name in hospitality, but the facility is not very well run. During our short stay earlier this month we encountered issues and difficulties we normally did not expect in a Hilton hotel:
At our check in, we were assigned to a room at the farthest end of the building, even though we are seniors; at our request, staff changed the room for us but this time we found the water did not go down in the drain and it could be fixed right away; so we had to change room again about 11:00 pm but found lots of dust on the air conditioner - apparently someone repaired the dry wall there yet forgot to clean the area. This is not all: the elevator close to our room stopped working right the next day and remained closed by time we checked out; also it is very surprising there's only one coffee maker in lobby and it is there mostly for morning hours. No complimentary hot water for tea in lobby, no lemonade or ice water either.

Family

10/10

Exceptional

12 May 2026

Michael

Friendly staff. Enjoyed the breakfast bar.

Family

10/10

Exceptional

11 May 2026

Ana

Airport shuttle punctual and frequent.
Cookies delicious, staff kind and efficient . Great restaurant on premises.

Family

10/10

Exceptional

10 May 2026

Laura

Location is great! Staff is so helpful and friendly. We really feel welcome whenever we stay there and we will be back!

Friends_and_family Family

8/10

Excellent

09 May 2026

Victor

Main elevator was out of service for entire stay

Partner

10/10

Exceptional

09 May 2026

Victoria

The airport shuttle at midnight was especially convenient. Seamless check-in on arrival at the hotel. Won’t hesitate to do this again.

Self

10/10

Exceptional

07 May 2026

Susana

Nice location. Friendly staff.

Friends_and_family Family

10/10

Exceptional

05 May 2026

chris

Absolutely fantastic

8/10

Excellent

05 May 2026

Audrey

I would definitely stay at this hotel again. The room was spacious and clean. It's in a good location for highway access. The staff were pretty accommodating. My only complaints are that the bed wasn't really comfy (I have back issues) and you have to pay for usable internet (you have to sign up for the reward program for the \"free\" internet and then it doesn't work at all - wish I would've known that before I had to do work there). Overall, it was worth the price.

Self

10/10

Exceptional

04 May 2026

Monique

Best hotel breakfast I’ve had by far compared to any other hotel in Grand Rapids and I’ve stayed in pretty much all brands

Partner

8/10

Excellent

04 May 2026

Marie

The beds were the most comfortable beds I've slept in at a hotel in a long time. There were a few things in the room with issues: the drain plug in the sink was off, there was a bit of a mold smell in the bathroom, and the outlets by the bed were not working when I arrived. I called about the outlets and they came and fixed them right away. The other issues were minor.

The main elevator went down shortly after my arrival, but luckily the property has 3 elevators. They put signs up immediately and did not allow it to be used, which is a much better experience than I had at my last hotel stay elsewhere when I got stuck in the elevator 3 times. It was a bit out of the way to get to my floor, but as a wheelchair user, I was not stranded unable to get to my room. There is ample accessible and van accessible parking! The restaurant on site is nice, but it would be nice if they offered a free breakfast.

It was quiet overall and a very large facility with lots to do. I did not use any of the amenities: pool, workout room, etc. so I cannot comment on them.

The front desk and maintenance were very helpful and kind. They addressed concerns immediately and the maintenance man who fixed my outlets even asked if everything was still working ok the next morning when he saw me in the hall. All the staff I interacted with were very pleasant and helpful. Overall, this has been my best hotel experience in years. I would return for another visit in the future.

Business

10/10

Exceptional

03 May 2026

Craig

The rooms were amazingly clean and comfortable. A breakfast buffet was delicious and well stock. The hotel staff was excellent, especially the front desk agent. She went beyond and above her duties to help us solve a reservation issue. We give her above “5 Stars”. She gets a “6” We recommend this Double Tree to everyone.

Family

6/10

Pleasant

24 Apr 2026

Brandi

The room was a decent size, but you could tell that I had been stagnat for a while. There were spider webs and dust in the room and the bathroom had debris on the floor. Not a bad stay, but staff should probably check rooms prior to assigning them to customers.

Business

6/10

Pleasant

21 Apr 2026

Jeremiah

Breakfast is not included. Property is a bit more run down than other Doubletrees we have stayed at. Our first room had water spots on the ceiling and potentially mold. We had to be moved the second night because the room above was leaking water in our vent very loudly. There were unfortunately no other available rooms with king beds.

Partner

8/10

Excellent

21 Apr 2026

Kimberley

4th floor was quiet and room was a good size

10/10

Exceptional

21 Apr 2026

Beatrice

Clean room, warm and welcoming staff, fresh, tasty breakfast, pleasant breakfast attendants. Location is great.

Family_with_children

8/10

Excellent

19 Apr 2026

Jim

Breakfast was just good. Not included in the room. Parking lot is horrible.

Partner

6/10

Pleasant

13 Apr 2026

Garth

Didn't seem worth the premium. Kind of a tired property, bath drain broken, no free breakfast.

Self

10/10

Exceptional

08 Apr 2026

Tammy

Very nice service, room a little old but very very clean. We left very early in booking ( dinner time) because of emergency.

Family

8/10

Excellent

03 Apr 2026

Shana

breakfast was great, dining area was wonderful

Business

10/10

Exceptional

30 Mar 2026

Renee

We enjoyed our stay at this hotel. The hotel staff were very friendly and helpful. They even reached out by text to see if we had any questions or needs.The rooms were clean when we arrived and cleaned the next day while we were out and about. There is no microwave or refrigerator in the room. However, there is a microwave next to the ice machine on each floor. We enjoyed the breakfast buffet however it does cost $15 a person.

Family

8/10

Excellent

23 Mar 2026

Erika

Nice hotel and it was clean. A little outdated.
Over all my stay was great.

Business

8/10

Excellent

22 Mar 2026

Linda

Clean room. Friendly staff.

Family

2/10

Poor

22 Mar 2026

Glen

This place had parties going in the rooms on my floor all weekend. Saturday night was unacceptable. I talked with the front desk twice and had to walk down once. Things started getting quiet after midnight, hours after bringing this to the attention of the front desk staff. Double Trees were different once. I will never stay at this Grand Rapids again.

Self

8/10

Excellent

08 Mar 2026

Kristy

Parking easy

Friends_and_family Family

8/10

Excellent

06 Mar 2026

Amanda

The building is on the older side but very clean. Staff was super friendly and helpful. Good location!

10/10

Exceptional

06 Mar 2026

Olivia

The staff were amazing excellent customer service.

Family_with_children

4/10

Poor

03 Mar 2026

Tracy

Read the small print. No microwave, no fridge, no continental breakfast.

10/10

Exceptional

02 Mar 2026

Dawn

Room was clean.

8/10

Excellent

02 Mar 2026

Owen

Wifi was east to connect to

10/10

Exceptional

02 Mar 2026

Jill

The room was clean, the staff was friendly, and the restaurant was good.

10/10

Exceptional

02 Mar 2026

Ben

Good trip

10/10

Exceptional

25 Feb 2026

Laquita

The room was clean and comfortable! It was just as described online.

Self

8/10

Excellent

22 Feb 2026

Delores

Na

10/10

Exceptional

21 Feb 2026

Laura

Love this hotel, the location is very convenient and the staff is always very helpful. We had an issue with the heat not working and when the maintenance man came and saw the issue, he moved us to another room and even made sure it was a room close by so we didn't have to move farther away. He was super helpful and got the situation resolved quickly.

Friends_and_family Family

10/10

Exceptional

20 Feb 2026

Amy

Clean room, comfy bed, friendly staff

Partner

10/10

Exceptional

16 Feb 2026

Sara

Double Tree Grand Rapids is and will always be my first choice when in town! Service, cleanliness and every member of the team is top notch always.
Thank you for always being so accommodating and kind when I'm in and out due to my crazy work life. :)

Business Self

10/10

Exceptional

15 Feb 2026

Joshua

Staff was friendly, and the room was clean.

Friends_and_family Friends

10/10

Exceptional

14 Feb 2026

Rosemary

Staff was courteous and helpful, including the front desk staff, Friday night shuttle driver, and restaurant staff. Restaurant is delicious. Great location.

4/10

Poor

13 Feb 2026

Jeanne

Freezing room- poor heating

Leisure Self

10/10

Exceptional

13 Feb 2026

Matthew

Staff was friendly and location was great and close by airport and surrounding area

Business Self

4/10

Poor

02 Feb 2026

Kimberly

Stayed here multiple times in the past and room always was okay. This time there was a very strong smell of weed in the hallway and sometimes I could smell it while I was in the room. Room was in very poor condition and not the cleanest. I did let front desk know and they apologized.

Leisure Family

8/10

Excellent

02 Feb 2026

Daniel

Room and facilities were very clean and the staff were awesome. Only complaint was that there was no way to keep the water from flooding the bathroom when taking a shower.

Leisure Family

10/10

Exceptional

31 Jan 2026

Rosemary

Staff was excellent. Room was clean but could use some updating. Restaurant was excellent.

Partner

10/10

Exceptional

28 Jan 2026

Justin

Everything was great

10/10

Exceptional

27 Jan 2026

eileen

Helpful and kind housekeeping…good front desk people and polite restaurant staff

Business Family

10/10

Exceptional

24 Jan 2026

Bonnie

The room was what we needed, the bed was very comfy. Enjoyed the warm cookies and the staff was very friendly 😀

Leisure Partner

10/10

Exceptional

08 Jan 2026

Monte

Everything was excellent. Front desk staff, room, shuttle to the airport were all top notch.

Leisure Partner

6/10

Pleasant

08 Jan 2026

Carol

Girl at check in did not smile once… two lamp lights were burnt out
TV didn’t work right
Coffee pot didn’t work in room

Business Self

8/10

Excellent

04 Jan 2026

Sandy

Staff was very friendly.

Partner

4/10

Poor

04 Jan 2026

Robert

Breakfast was good

Partner

10/10

Exceptional

02 Jan 2026

Sara

Helpful front desk staff.

Friends_and_family Family

10/10

Exceptional

01 Jan 2026

dean

Breakfast was good

Partner

8/10

Excellent

23 Dec 2025

Thomas

Very nice desk staff, clean room. The refridgeator and HAVC unit kept awake. Very noisy.

They need to upgrade.

Thanks, Tom

Business_and_leisure Family

10/10

Exceptional

23 Dec 2025

ANDREW

Staff very friendly and attentive.

10/10

Exceptional

20 Dec 2025

Tim

Awesome staff. Great GM and DOS along with chief engineer. Took 3 to determine where to put a microwave for guests. Loll
Teasing a bit. Great experience and good people there.

Friends_and_family Friends

10/10

Exceptional

20 Dec 2025

Michael

Staff was very friendly and accommodating. Room was clean and comfortable. Nice restaurant and bar onsite.

Friends_and_family Family

10/10

Exceptional

19 Dec 2025

Jorge

Nice clean room, bar service was good, check in was a breeze

10/10

Exceptional

19 Dec 2025

Dale and Jamie

Didn't Eat Breakfast Here!

Friends_and_family Family

10/10

Exceptional

15 Dec 2025

Asa

Stay was fine however the reservation did not show up in their system after booking with Expedia. Took about a half hour standing at the desk to get the problem resolved

Leisure Family

10/10

Exceptional

15 Dec 2025

Michael

The stuff Raquel and Mike were amazing

2/10

Poor

08 Dec 2025

Jina

I paid for breakfast when i booked, but hotel still charged me for breakfast when i went there $13.00

Self

8/10

Excellent

07 Dec 2025

Tijani

Clean room

Friends_and_family Family

10/10

Exceptional

06 Dec 2025

Bradley

Clean room, great staff..no MW or frig

Friends_and_family Family

2/10

Poor

04 Dec 2025

Kathy

Three days after our trip our bank card total changed from 175 to 321 for no reason. They have seriously over charged us.

8/10

Excellent

01 Dec 2025

Jason

Clean, spacious room, comfy bed. Wanted an extra blanket but they didn’t have one when I asked. Pool was nice and warm the first day. It was cold the next 2 times I went to swim.

10/10

Exceptional

30 Nov 2025

Cynthia

Staff was outstanding. Room very comfortable!

Self

10/10

Exceptional

26 Nov 2025

Leonard

Was good short night stay

Self