Name: Courtyard Grand Rapids Airport
Address: 4741 28th St SE, Grand Rapids, 49512, US

4/10

Poor

09 Jul 2026

Manoj

It's is under construction so its dusty and lot of amenities are not in working condition.

Friends_and_family Family

2/10

Poor

22 Jun 2026

Kyle

room was dirty, lightbulb in the bathroom didn't work, the caulk around the toilet was missing. the shower had wall paper peeling off. no holders for shampoo or anything overall experience was a 2/10 and I won't be going back and staying at that location.

Partner

2/10

Poor

13 Jun 2026

Jamie

Phone didn’t work, toilet was leaking, A/C was not operational. This was after overbooking the hotel and having to wait from midnight to 2am in the lobby/parking lot to give us a room we had already paid for.

Friends_and_family Family

10/10

Exceptional

13 Jun 2026

Tatiana

They were awesome, they were accommodating and she literally went to check herself to see if the rooms were ready and met the guests expectations. That is going above and beyond the line of duty!

Self

10/10

Exceptional

09 Jun 2026

Sherease

My stay was enjoyable wound visit again

Self

6/10

Pleasant

02 Jun 2026

Arik

The best thing I can say about this hotel is that it is good enough. We were in town for a volleyball tournament. The hotels there divorce were ridiculously expensive. We looked at all of the airport hotels, and this one seemed to be the best value.

4/10

Poor

18 May 2026

JING

It’s a little for the price I paid and the service that I got.

Family_with_children

8/10

Excellent

06 May 2026

Alison

Out of a lot of things in the Cafe, however we were there at like 830 pm on a friday night.

Family_with_children

10/10

Exceptional

26 Mar 2026

Rachele

Very clean even with the renovations that were happening. The staff was extremely accommodating of our team, we’d definitely stay here again!

8/10

Excellent

31 Jan 2026

Janay

Nice and helpful staff. Room was okay

10/10

Exceptional

29 Nov 2025

jody

Great staff, very clean. Just wish it came with breakfast

Leisure

6/10

Pleasant

02 Nov 2025

Mark

Friendly staff, rooms just okay. Good location. Luggage carts need replaced.

Friends_and_family Family

8/10

Excellent

18 Oct 2025

Patrick

So use to breakfast being free. We went to a restaurant instead of eating at hotel.

Leisure Family

2/10

Poor

14 Oct 2025

Matt

We weren’t told the hotel was under construction. The floors were dirty, it was noisy, the sink didn’t drain, and staff said it would “eventually.” At 2:00 a.m., someone pounded on our door—my wife was horrified. We even woke up in the morning with no water and no warning.

10/10

Exceptional

05 Oct 2025

Paul

Property cleanliness and carpet conditions are suffering from old age!

Leisure Partner

8/10

Excellent

16 Sep 2025

John

Great place to stay

Business_and_leisure Partner

8/10

Excellent

14 Sep 2025

Barbara

They were remodeling but all was clean and nice. The only thing that bothered me was the TV wasn’t working. The lady at the front desk tried to get it to work which didn’t work. Otherwise nice place and the young lady at the front desk was very nice and helpful.

Leisure Self

8/10

Excellent

12 Aug 2025

Raidah

It was a quick and easy last minute booking. The phones in the rooms don’t work so you’re asked to use your own phone to call front desk. We booked king beds but the frames were smaller than the mattress and so the sides of the bed was not too firm. Otherwise everything was fine.

Leisure Family_with_children

2/10

Poor

12 Jul 2025

Mike

Refrigerator in the room was broken. I notified the front desk and they didn't care. Nothing was done about it at all. The bathroom was not cleaned from the last person as there were still towels lying around.

10/10

Exceptional

12 Jul 2025

Robert

Robin at front desk was awesome.

4/10

Poor

29 Jun 2025

Thomas

The property wasn't the cleanest. Wouldn't have even been acceptable for a budget motel let alone a Marriot bonvoy. The room smelled musty and the hallway smelled like urine. The shower was awful and the air conditioning barely worked. There wasn't even coffee available in the lobby in the morning. The only redeeming quality was the kind staff, but would not stay there again.

Leisure Partner

10/10

Exceptional

27 Jun 2025

tony

Amazing Assistant General Manager

The Assistant General Manger checked me in and she was AMAZING. Very helpful and super knowledgeable. The property was OK. Overall stay was OK. Thanks

Business

10/10

Exceptional

23 Jun 2025

Jorie

Would stay again!

I was in the area for work and needed a room on short notice due to a bad experience at the hotel I originally booked. After booking through Hotels.com, I went into the building in the hope that I would be able to check in early. I had just worked 1/4 overnight shifts and really needed to sleep. Abby and Jenna were understanding of my plight and did everything they could to get me checked in early. They coordinated with housekeeping (I believe his name was Hector) and were able to get me into a clean, comfortable room within half an hour. I did not have housekeeping during the stay but only because I slept during the day when housekeeping was there. I had enough towels and things in my room that I didn’t need services during my 3 day stay. Everyone I encountered on staff were friendly, warm, and welcoming. They even accommodated a late check out so I could sleep a bit after my last shift of the week. I accidentally overslept and was not out by the time we agreed upon, and instead of waking me up to kick me out, they allowed me to sleep and check out when I woke up. It was greatly appreciated. The hotel is a bit older but everything seemed to be in good working order. The shower was wonderfully hot after long shifts, the bed was comfortable, a/c was ice cold, all areas I saw were clean, and noise was minimal. It was everything I needed for my stay. The people working there definitely made it top notch. I would absolutely stay again.

Business

10/10

Exceptional

10 Jun 2025

Morris

Clean room and exceptional customer service provided by all staff. Highly enjoyable.

8/10

Excellent

02 Jun 2025

Keron

Property was nice. Would stay here again.

8/10

Excellent

08 May 2025

Ed

clean and good service

10/10

Exceptional

14 Apr 2025

Susie

The hotel has a wonderful view of the river and also has a walking path to sit and relax by the river.

Leisure Friends

10/10

Exceptional

13 Apr 2025

Desmond

Staff was very accommodating towards us, at front desk(all shifts), the kitchen staff during breakfast as well

Business_and_leisure

8/10

Excellent

11 Apr 2025

Kathy

It was pretty nice!

Leisure Self

4/10

Poor

12 Mar 2025

Richard

Great hotel and location just poor room selection

I checked in and found my TV did not work. They kindly helped me move rooms. This room was next to the hotel laundry room and was very loud in the AM along with the parking lot window which was also noisy through the night.
Made for a rough night sleep. Nothing on the hotel. Location was great and clean. Bar was closed if you plan on having a drink before bed.

Business

10/10

Exceptional

09 Mar 2025

Kristen

Very convenient to the airport, clean, really nice staff

Leisure Self

10/10

Exceptional

01 Mar 2025

Larry

Pleasant experience. Staff was very helpful

8/10

Excellent

18 Feb 2025

Frederick

Courtyard, only good thing is patio

Small TV’s, love the patios. Location not the best.

Business

10/10

Exceptional

18 Feb 2025

Verified traveler

Great!

6/10

Pleasant

15 Dec 2024

Paul

Wow cafe seems always closed!

Leisure Family

10/10

Exceptional

14 Dec 2024

TERRI

Everything

Business_and_leisure Self

2/10

Poor

11 Nov 2024

Emma

DO NOT STAY

Sewer stench all throughout the building and outside. So close to the highway that the room shakes. Awful and inattentive staff.

Business

10/10

Exceptional

27 Oct 2024

Jill

Great, quiet location near airport. Very clean property, nice staff.

Business_and_leisure Self

8/10

Excellent

25 Oct 2024

Jennifer

The reservation in Expedia said breakfast was included but that was only partly true. Coffee and fresh fruit was included but bagels, breakfast sandwich and other menu items were extra cost. It was okay and still a good deal, but not exactly as Expedia said.

Leisure Partner

10/10

Exceptional

29 Sep 2024

CTM

Nice

Nice comfortable stay. I liked how the bed was facing the Nice balcony view

Self

8/10

Excellent

17 Sep 2024

Gwen

Very nice staff. Clean. Difficult getting to dining facilities if you don’t have a car. Displeased with the restaurant. Very expensive, food mediocre at best, service was fast but not at all friendly.

Family

8/10

Excellent

02 Sep 2024

Treville

Clean

Leisure Partner

6/10

Pleasant

26 Aug 2024

DEBORAH

The gentleman that checked me in was very nice. The room was so so. The bed and the pillows were Horrible. Pillows were old and flat except the one that had feathers sticking out everywhere.
I asked for different pillows, never received them. The mattress was very uncomfortable. No microwave in room. No breakfast available. They have a little snack shop but it is closed on weekends. I needed to stay an extra night , when I asked the woman at the desk she said it would be $200 and that was for a Monday. I told her no thanks and that I would find another hotel. She wouldn’t try to do anything for me. So happy that they have that much money and that steady customers are not important.

Leisure Self

4/10

Poor

26 Aug 2024

Allison

Stay somewhere else

Hotel service was lacking at the front desk and lobby restaurant/bar which was closed during our stay for lack of staffing. This was difficult when in town for a wedding and without a vehicle. Room had numerous maintenance issues - walls paper thin - no extra toilet paper or cups in our room. We had a suite and were disappointed with the condition of it, cleanliness and lack of service/amenities. For the price - definitely not worthwhile. On a busy road so the room was noisy. Poor lighting in the room made it hard to see what you were doing.

Partner

4/10

Poor

25 Aug 2024

Lindsay

I had higher hopes for this hotel as we’ve stayed at several Courtyards before. Our room was not clean and they gave us 2 towels for a 4-night stay. There was no housekeeping service until checkout and the coffee shop in the lobby was closed the entire stay. It is VERY noisy, lots of road noise and thin walls, I could hear the conversations of all our neighbors. I give the area around the hotel a 3 because there are lots of restaurants and things to do and pretty close to the airport which is convenient but overall not a great stay.

Friends_and_family Family

10/10

Exceptional

17 Aug 2024

Maria

It was easy to come and go!

Leisure Family

10/10

Exceptional

07 Aug 2024

matt

it was a nice place.

Business Self

10/10

Exceptional

28 Jul 2024

Margaret

Very clean and quiet

Leisure Family

10/10

Exceptional

26 Jul 2024

Matthew

The staff was fantastic.

Leisure Family

2/10

Poor

21 Jun 2024

Saskia

Very bad unfriendly hotel manager

The general manager was very unfriendly, she told me I had booked only one room and the hotel was full. I had booked 2 rooms.

Business

4/10

Poor

17 Jun 2024

Adam

We asked for room service upon arrival as it was offered every other day and we knew with the heat and activities planned we would like fresh towels. On day 3 we had to request it again. The lobby lounge and breakfast we not open one time from Thursday - Monday. Disappointed in the quality for the price paid.

Friends_and_family Family

10/10

Exceptional

16 Jun 2024

Laressa

Great place to stay to get some rest. Clean, and easy access to all types of businesses.

Leisure Partner

2/10

Poor

08 Jun 2024

Jill

Someone charged food to my room 2 times duringmy stay & the checkout personal wasn't very helpful with the details on when & how much .

Leisure

8/10

Excellent

02 Jun 2024

Erin

Not-so-goods and goods

The pull out sofa bed was awful - could feel every spring in the mattress and the entire frame was tilted so that the feet were higher than the head.
The room was clean except the pull out bedding was dirty.
Lighting in room was extremely dim and insufficient.
Front desk service + cleanliness of main entry, lobby areas was excellent. The gym was very nice.

Friends_and_family Family

8/10

Excellent

02 Jun 2024

ken

No pool, and room wasn’t refreshed, towels replaced etc.

Business_and_leisure Family

4/10

Poor

27 May 2024

Paul

We stayed four nights and our room was never cleaned.

Leisure Partner

6/10

Pleasant

20 May 2024

Bruce

They did not clean room as requested. Way too snall of a room for the money. Tv also too small and difficult to use

Partner

8/10

Excellent

19 May 2024

Martha

Staff was great! I liked the workout facility and the convenience of the location. I also thought the room was clean and comfortable. I did not like the paper thin wall between us and the people who stayed in the adjoining room. When they talked, it sounded like they were in our bathroom.

Leisure Family

10/10

Exceptional

27 Apr 2024

Vasiliki

Great staff!

Leisure Family

10/10

Exceptional

28 Mar 2024

Freddie

I was there to complete an exam for my PhD degree. The stay was extremely comfortable and was just what I needed.

Business

2/10

Poor

27 Mar 2024

MARK

Hallways were not vacuumed was a dead giveaway. Room was not vacuumed, heating unit didn’t work, toilet was running, shower dispensers fell off wall into tub and room next to us apparently we’re having domestic issues most of the night. Outside of that “perfect “. Needless to say that after never having an issue with Marriott it only takes 1 bad experience to never go to another Marriott or affiliate. That was the one. Too bad.

Leisure Partner

10/10

Exceptional

10 Mar 2024

Keneisha

Great Place to Stay Over All

Business Self

10/10

Exceptional

22 Feb 2024

Nena

Also smelled good as walking in and through the hotel. Loved it

Leisure Partner

10/10

Exceptional

15 Jan 2024

Ashley

Perfect for one night

It was fine for a one night stay they were making improvements so there was wet paint signs in places

Self

8/10

Excellent

13 Jan 2024

Faith

Good nice hotel

10/10

Exceptional

07 Jan 2024

Kaitlin

The room was beautiful & clean! The staff was friendly and helpful! Will recommend & definitely return!

Friends_and_family Family

10/10

Exceptional

20 Oct 2023

John

Kia at the front desk was amazingly helpful and friendly 👌

Leisure Partner

8/10

Excellent

09 Oct 2023

Paul

The hotel is in a good area, and the staff are great.

Leisure Partner

2/10

Poor

10 Sep 2023

Nick

Apparently Expedia is overbooking hotels and it doesn’t update their system. I have had my hotel booked for months for my bride and I to stay in and we show up at 12:30 and they had booked our room for someone else. Extremely aggravating and hoping we get follow up and our money back. The hotel was overbooked and we did not get our room.

Partner

4/10

Poor

20 Aug 2023

Ruth

Felt unsafe

My room was beautiful and comfortable. But at around 2:30am someone was given access to my room. Their key card opened my door. I was startled awake from the whole wall shaking. The latch prevented them from coming in. I was groggy from my late flight and didn’t fuss over it. A couple days later I still felt uncomfortable and called management to make them aware of the error. As a single female traveler, I didn’t like his response and I wasn’t really given an apology, only an excuse. I would never stay there again.

Self

8/10

Excellent

14 Aug 2023

Teresa

Th bathroom shower could have been cleaner, there was mold on the caulking. I was in 3 rd floor and i heard an alarm clock (full blast)going off every morning i was there that never shut off!(empty room?) the room itself was clean (other than bathroom) and air conditioner worked good.

Business_and_leisure Family

10/10

Exceptional

11 Aug 2023

Joshua

Nice spot easy access. Staff was polite. Room was clean and the stay was quiet. Over all great experience

10/10

Exceptional

05 Aug 2023

allison

Staff was very nice and helpful

8/10

Excellent

05 Aug 2023

Bob

Good. Freshners to be used in hallways

Business_and_leisure Family

10/10

Exceptional

15 Jul 2023

Melissa

Fitness center is nice

10/10

Exceptional

26 May 2023

Daryl

I was stuck because my car needed another day in the shop. The staff was nice and accommodating. I had a snaffu when booking and Samantha fixed it. The kitchen offered me free snacks and drinks.They we’re great.

Leisure Self

8/10

Excellent

15 May 2023

Daryl

I had A wonderful dinner and enjoyed a movie in my room.

Leisure Self

2/10

Poor

11 May 2023

James

Not happy

We booked a king bed room from the Hotels.com app while in the parking lot. When we went inside to check-in they informed us that “due to construction, we only have 2 queen beds available”. If I wanted 2 queen beds, I would have booked them. Doesn’t the app confirm with the location? Construction didn’t start with the 3 minutes it took to book and check-in. Any thoughts?

Partner

8/10

Excellent

25 Apr 2023

Ralph

Good value

The courtyard by Marriott at Grand Rapids was a nice hotel for the price. The room was very clean and bed was comfy. I did not think the refrigerator worked, I didn't really need it, and found out when leaving next day that there is a button inside to push to help it get cold. That information is valuable and needs to be placed on the fridge for future guest. I was also expecting body wash to be in the shower along with washcloths but there were 2 shampoos and 1 conditioner and no bodywash or washcloths close to the shower. The front desk attendants were super friendly and very helpful!! The elevator was a little dirty but overall the hotel was up to date and clean.

Business

2/10

Poor

27 Mar 2023

brenda

We certainly didn’t expect nor appreciate the plumbing water from the above rooms dripping onto our luggage and gifts that we purchased. In addition the lack of sound barrier used made for a very uncomfortable experience while having to listen to very heated argument in the the adjacent room. Upon check in we requested a room if possible that would allow for as much interrupted sleep. We were assured the room we were assigned would guarantee this as the property was not going to be very full that evening.
This increased our frustration and we felt that we were led to believe that this property would be comfortable and allow us the rest we so desperately needed.
We previously booked for two nights as our early morning flight wouldn’t be for another day and we looked forward to not having to move our luggage until leaving Sunday morning.
Had we known this would be such an issue with the water damage to our belongings as well as such an uncomfortable stay, we would have decided to venture to a destination and explore Michigan a bit more.
We would not recommend this property with its current condition and lack of discernible management regarding the use of this room in its current condition.

Leisure Partner

10/10

Exceptional

11 Feb 2023

Earl

I was disappointed that there wasn’t any free breakfast.

Business

6/10

Pleasant

31 Oct 2022

walter

No coffee available for free or purchase for early travelers

Leisure Friends

2/10

Poor

29 Oct 2022

CAMETRIA

Walking into this Marriott, I immediately smelled a horrible: scent: I went to room 226 and I smelled mildew. Being a consistent client for years, I must stay it is unacceptable to have unhealthy conditions, not only to employees but customers as well. Marriott should know better considering the Brand and Values.

Business

10/10

Exceptional

21 Oct 2022

Carolyn

Comfortable and clean hotel, excellent management and staff, great workout facility. Highly recommend.

Family

10/10

Exceptional

22 Aug 2022

Kelly

Great location.

Leisure Friends

10/10

Exceptional

07 Aug 2022

April

Easy to locate. Inviting. You have many restaurants and stores nearby.

Leisure Family

10/10

Exceptional

11 Jul 2022

matthew

staff was super nice and helpful. upgrades are great. recommend.

Business Self

10/10

Exceptional

30 Jun 2022

Anne

Was there for one night. Very beautiful room, comfy bed and very friendly staff

Leisure Partner

10/10

Exceptional

18 Jun 2022

Julie

Excellent

Business Partner

10/10

Exceptional

16 Jun 2022

Faith

Staff was wonderful, room was very clean, area was safe, and great price for the stay. Definitely recommend!

Leisure Friends

10/10

Exceptional

16 May 2022

Daniel

Marketplace was great as our event didn't end until after all restaurants were closed. It allowed us to have food & drink!

HELPFUL Suggestion: Add in a coupleof subs or something from a local vendor (e.g. Jimmy Johns, Subways, etc)

Business Family

4/10

Poor

11 May 2022

Jeremy

Hotel was clean but I had multiple suspicious charges to my bank and a employee wouldn't give me a refund after telling me I could check out early, only to find out he refunded the money so he could pocket it at the end of the night. They're supposed to reimburse me but I'm still waiting.

Self

6/10

Pleasant

27 Apr 2022

Chad

Not peaceful.

Cheaply constructed. You can hear the upstairs neighbors and water running for every shower and flush.

Business

4/10

Poor

28 Mar 2022

Patrick

The staff was incredibly friendly.

The room itself was not great. Dark and musty. There was also extremely loud music being played in the evening from anoyher guest. The front desk was so swamped I eventually gave up trying to inform them.

I ended up so frustrated I just packed my bags and went to another hotel. Wouldn't recommend.

Leisure Self

2/10

Poor

25 Mar 2022

demarla

I spoke with the General Manager Whitney, she apologized for the inconvenience, and I will be receiving a refund regarding the matter.

Business

10/10

Exceptional

15 Mar 2022

Robert

Very clean, close to shopping and restaurants.

Leisure Family

4/10

Poor

14 Mar 2022

Lynn

My bathroom light was out. I went and talked to the gentleman at the front desk and he said he would get maintenance to come look at it. Maintenance never showed up. This meant I couldn’t verify the cleanliness of the rest room before I used it, and we had to shower in the dark with the aid of our flashlights from our phone. It could have been resolved if he would’ve had it fixed or given me a new room. I know there were other rooms available, as there were several of the cleaned stickers on the doors.

Leisure Family

6/10

Pleasant

07 Mar 2022

Rose

When we got inside the room there is still trash on the garbage can. Noise can be heard from the outside

Business_and_leisure Family

8/10

Excellent

03 Mar 2022

Betty

The property was decent. The room was quite nice size, but the outside of the hotel made it look like it was updated. The vent in the bathroom looked like it had not been cleaned in ages, full of dust. Then bathroom was outdated. There was no USB charging ports, so it was a little frustrating to get charged with all the new technology that needs charging. The staff was super friendly and the area is close to a lot of nearby hotels and restaurants.

Business Self

10/10

Exceptional

27 Feb 2022

Daniel

The manager was friendly and attentive. He was a great
host, and treated us as if we were his personal guests.
Marriot better hold on to this guy. People like Matt are
quite rare now days.

Business Partner