Name: Holiday Inn Express Grand Rapids Airport South
Address: 4888 Town Center Drive SE, Grand Rapids, 49512, US

8/10

Excellent

05 Aug 2026

Leslie

Toilet didn’t work well

10/10

Exceptional

05 Aug 2026

Michael

Virtually new, clean, well-staffed. Free airport shuttle 2x/hr. Nice!

10/10

Exceptional

31 Jul 2026

Natalie

ver very nice! staff was very friendly and kind!

8/10

Excellent

31 Jul 2026

Caroline

The room was clean, my only complaint is that there were no cups.
Pool was clean, with plenty of towels.
Front desk staff was very pleasant

10/10

Exceptional

30 Jul 2026

Gene

Rooms were clean and beds comfortable. Very close to the airport. Staff were very friendly.

8/10

Excellent

30 Jul 2026

Karen K

Room seemed clean except for bathtub had just a small amount of water in it. Had a little residue, Breakfast was great! Staff was friendly. This is the second time I stayed here. The only thing is at 12:30 am people where on the patio outside and I could hear them talking.

6/10

Pleasant

28 Jul 2026

Keisha

Let me start off by saying the hotel is very clean and the workers are very pleasant and professional. The rooms were clean and the common areas were kept clean.
Now let’s get into the nitty-gritty.
1. If the breakfast is from 6:30 to 9:30, why is there no more food put out after 8:30 AM. I asked the kitchen staff if there was any more food. She told me that she was not supposed to put out any food after 8:30 AM. So if you have a hotel full of people and you saying that food is being served from 6:30 to 9:30 why can’t you put out more food for your guest? I asked the front desk staff, if that statement was true and they said unfortunately, that was a management decision. I came down the first time around 9:10 AM. The second time I came down around 8:20 AM just to verify whether or not there will be some fresh food out and there wasn’t. I have never been to a hotel that stop serving before time.
2. I asked the front desk if the indoor pool was heated? The young lady at the front desk said it is supposed to be but she was given reports from other guests that it might not be heated. Then someone from the back, an office manager I suppose came around and stated yes, it is heated! Well, the pool is not heated, and I advised the front desk staff after she asked me to let her know if the pool was heated or not and I also advised her to let the manager know that she should stop telling people that the pool is heated when it is ice cold.

10/10

Exceptional

27 Jul 2026

Marian

I stayed at this property two Sundays in a row, and both Sundays. There were no cinnamon rolls. The garbage at the front door and out the back door were both overflowing, and when I mentioned it, it was ignored. The garbage was still overflowing the following morning, and I spoke with the manager. The garbage was taken care of at the front door, but was still overflowing and stacked above the garbage can at the back door. I brought it to someone’s attention and it was not taken care of. The garbage that was cleaned up at the front door left a wet mess on the pavement that no one took care of. This is unacceptable and not to HIG standard. I have been a long long member and have stayed X hundreds of Holiday Inn and this trend is getting more and more common.

8/10

Excellent

27 Jul 2026

Meghan

The only problem we came across was that there were some ants coming in. It was hot and humid so we understood and it wasn’t a lot, just some.

6/10

Pleasant

26 Jul 2026

Katherine

The Wandering Goatherd rates this stay as okay. I had the pleasure of staying here previously, and had a great experience a year ago. There are many consistently good things about this location: very clean, easy access from around Grand Rapids, safe, and comfortable. This time, my experience was impacted significantly by noise from other guests. Our room was right above the patio, which was a center of loud noises until late at night. We called the front desk about this on the first two nights of our stay when it was still loud at 11:30-11:45, and gave up on the third night. The front desk did ask the guests to quiet down, but the noise quickly resumed. This was going until well into the early morning hours all three nights. This was not at all what I expected based on my previous stay. If you have a room away from the patio, you should be just fine — however, be aware that your stay could be a very loud experience if you are near the patio.

6/10

Pleasant

26 Jul 2026

Kelly

Hotel could have been cleaner, bags of room trash in hallways by elevator, elevators dirty, little to nothing in vending machines, our bathroom needed to be cleaner and found food on floor next to bed. Staff was ok, just not real professional or attentive

10/10

Exceptional

26 Jul 2026

maria

Clean room, property. Staff was extremely helpful: brought us extra pillows and brought us a cup of ice after check out while we waited for our flight! Air conditioning worked great. Bed was very comfortable! We did not get up for breakfast.

10/10

Exceptional

25 Jul 2026

Richard

Staff was friendly and helpful. Our room was missing cups so the front desk manager found us some . Room was spacious and clean. Well stocked with rowels.

10/10

Exceptional

25 Jul 2026

Alida

Near the airport

6/10

Pleasant

24 Jul 2026

Anne

I would have given the hotel a 5 star rating except for the amenities (a management issue, not related to the excellent of the staff or facility). There was no automatic coffee maker in the room as well as no disposal cups for use in the bathroom. Visitors were required to obtain coffee or hot water from a dispenser in the lobby. The body wash dispenser in the bathroom was empty - a fact I didn't realize until I using the shower! When I mentioned this later at the front desk, the attendant informed me that they had run out some time ago and were expecting a replacement supply any day. Under the circumstances, it would have been helpful if I had been informed of this fact when I checked in, and given a small bar of soap for the shower.

10/10

Exceptional

24 Jul 2026

Jessica

Great stay. Very comfy beds!

10/10

Exceptional

19 Jul 2026

Cody L

Everything was good

Family

10/10

Exceptional

19 Jul 2026

Meagen

Very clean and well-maintained hotel. Beds and pillows were super comfortable. Breakfast was good with lots of options- even a pancake machine where you just push a button and it makes them for you! Lol. Pool area was very clean and nice as well. My only complaint is that there are two pools advertised in the Hotels.com description, an indoor and an outdoor pool with sun loungers, and there is no outdoor here.

Friends_and_family Family

10/10

Exceptional

18 Jul 2026

Diana M

Clean room, convenient location close to the airport, good breakfast, helpful staff.

Partner

10/10

Exceptional

16 Jul 2026

Kevin

Friendly, fast and warm. Made you feel important from the time we checked in to the time we checked out.

Friends_and_family Family

6/10

Pleasant

15 Jul 2026

Kortney

Three of our rooms had ants. The halls smelled aggressively of weed. The main desk was helpful and moved one of our rooms. They also decreased the hallway but it really just masked the scent. It would have been nice for some type of discount. We were a bit disappointed.

Business

8/10

Excellent

13 Jul 2026

Donna

This property stated there was an outdoor pool, there is NO outdoor pool.

Partner

8/10

Excellent

11 Jul 2026

Albert

I stay here every month. Noticing corners in room not being adequately cleaned and cracks in grout. Great hotel and location. Please keep up the cleanliness and maintenance and don't let it go down hill like others in the area

Business

8/10

Excellent

10 Jul 2026

Albert

Don't let the cleaners get slack. This is a great up to date hotel. Keep up with maintenence so it doesn't go down hill like some of the others near the airport. Great place to stay if you're flying

Self

8/10

Excellent

09 Jul 2026

Ira

Very good value for the price. The bed was incredible for comfort.

Partner

6/10

Pleasant

08 Jul 2026

md zoynal

clean no comment
brand new facilities

some flyer ordering and local foodninfo will be helpful

Family_with_children

6/10

Pleasant

05 Jul 2026

Pedro

El personal en el área de desayuno fue muy atento y amigable, pero el personal del front desk nada que ver fueron muy rudos. El área del Pool no habían toallas disponibles, ni papel en los baños, necesitan tener atención en esas áreas. La estadía 3 estrellas, pueden mejorar esas áreas.

Family_with_children

10/10

Exceptional

04 Jul 2026

Donald

This motel provided so many amenities that other motels now only provide on request. There were cups in the room and an ice bucket. The bathroom was set up to hold multiple products. There was plenty of space for luggage. Lots of outlets for electrical devices. Great pool.

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

NICOLE

Nice stay and I would definitely go back again

Friends_and_family Friends

8/10

Excellent

30 Jun 2026

Megan

Staff, cleanliness, breakfast, bed comfort, AC all get 5 stars. Our only disappointment was that there was no way to stream movies or charge devices with USB cord. Staff informed us that the streaming had been down throughout the hotel for a week and the new GM was trying to have it fixed. Disappointed because we were on a girls trip and brought popcorn and a movie list. The room had outlets which included USB ports, but they were not functional.

I would still stay here again as the complaints I have are minor and understandable... things break. However, it is worth considering if you hope to charge your phone or stream to the TV.

Family

10/10

Exceptional

30 Jun 2026

Barret

Great

4/10

Poor

29 Jun 2026

Andrea

One of the reasons I choose a hotel has to do with the coffee pot. Just a nice luxury to have coffee in the morning without going downstairs. This hotel advertises a coffee pot in the room but they removed them from the rooms I think over 1 year ago.

It’s also some of the worst nights of sleep I’ve had in a hotel in years. Can’t put a finger on why. The hotel is clean, staff are great, and the breakfast is ok. However, I can’t recommend a hotel that advertises one thing and does not provide.

8/10

Excellent

25 Jun 2026

Rebecca

The stay was good except there was no coffee in the room. The air conditioner/ heater was difficult to control. We tried to turn up the just a degree and the heater kicked on, then turned it back down and the air cooled way down. Also the floor lamp behind the sofa had a bent plug so the light would not stay on. The usb ports between the beds also did not work. The beds were comfortable and there was fresh coffee in the lobby in the morning. The room was a little pricey for things that didn’t work.

Friends_and_family Family

10/10

Exceptional

23 Jun 2026

Jenmey

Clean room and place! Location was great!

Partner

10/10

Exceptional

20 Jun 2026

Dana

Nice clean

Partner

10/10

Exceptional

19 Jun 2026

corey

Good

10/10

Exceptional

18 Jun 2026

Susan

Friendly staff, clean room.

Family

10/10

Exceptional

18 Jun 2026

Pawel

Very clean hotel, check-in process was smooth and quick. Ladies at the front desk very professional and approachable. Quiet and we were not Disturbed at all during the night.

Partner

10/10

Exceptional

18 Jun 2026

Richard

Everything was great. We will definitely stay here again.

Friends_and_family Family

8/10

Excellent

15 Jun 2026

Juan

Nueno

Family

10/10

Exceptional

15 Jun 2026

Marisha

Clean room, very helpful front desk attendant. Bonus airport shuttle!

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

BEATRICE

Le service nettoyage était impeccable, le staff très accueillant. Le déjeuner était correct ainsi que le parking. J'y retournerai sûrement une prochaine fois.

Family

10/10

Exceptional

13 Jun 2026

William

The room was very nice and the hotel is close to airport. Gas station is in same parking lot.

Partner

4/10

Poor

08 Jun 2026

ALEMSEGED

To begin with the property charged my card twice( unresolved) issue . They said the system is down. The first night the room smelled like someone smoking all night in the room and sprayed air freshener, muggy and no air circulation in the room. The front desk staff they will tell you the system is down and o well.

Family_with_children

10/10

Exceptional

08 Jun 2026

Pam

Everything was nice as would be expected at a Holiday Inn Express.

Friends_and_family Family

10/10

Exceptional

06 Jun 2026

Ruth

On arrival, we discovered I had made a reservation at the other Holiday Express in Grand Rapids. The young woman at the desk kindly solved my reservation problem. In changing my reservation, I got the date wrong. She fixed that too. I am still gratefull

Partner

10/10

Exceptional

04 Jun 2026

Iris

We stayed here to save time to get to the airport. The entire property was in good condition. Hotel was very peaceful too. Bed was comfortable. And room was cozy and very clean.

Partner

10/10

Exceptional

03 Jun 2026

Jaswant

Great experience overall.

Business Self

10/10

Exceptional

03 Jun 2026

Marie

This hotel was very close to the airport.
We also used the pool and had our grandkids come swim.
Everything was clean, and the staff was helpful.
Also, parking is on site and free.

Friends_and_family Family

10/10

Exceptional

02 Jun 2026

Sheryl

Beautiful

Family

10/10

Exceptional

02 Jun 2026

Ann and Nikole

Good breakfast and coffee 24/7. Loved the indoor pool. Staff very helpful

Family

10/10

Exceptional

01 Jun 2026

Sunita

The room was clean. Parking was great. Close to airport.

Family

10/10

Exceptional

31 May 2026

Suzanne

Only stayed 1 night. Staff was polite and helpful.

Family

10/10

Exceptional

30 May 2026

Jo

No coffee maker in room. Not good at all.

Self

10/10

Exceptional

29 May 2026

Cassandra

The room was big, property was clean and I enjoyed my one night stay.

Self

6/10

Pleasant

26 May 2026

Sandra Y

Unfortunately, my stay was disappointing. The room had a very strong cigarette smoke smell even though it was supposed to be a non-smoking room. The odor was so strong that I had to ask the staff to come with air freshener. I do appreciate that they tried to help, but overall the condition of the rooms was not good.

Self

10/10

Exceptional

25 May 2026

Clarissa

Nice

6/10

Pleasant

24 May 2026

Elizabeth

The pool looked nice but wasnt accessible because it was packed with a guest who had a birthday party at the hotel pool. The floors were wet all threw the the hotel for hours, they did use caution cones. The hotel room was clean, but the toilet paper holder rolls were hanging off the wall held on by the wallpaper. There was no hot water to shower or wash up, not even luke warm it was ice cold water. The front desk at check out was rude and dismissive. Perhaps frustrated about the questions and complaints from all the guests paying full prices for hotel rooms with no hot water available? Idk she snapped at me with a what do you want ? A receipt? Followed by reprimanded someone on the phone about getting the water fixed. Very unprofessional behavior. No discount or help for the inconvenience, not politely thanked for the stay. Just disregarded rudely while trying to check out. The staff tending to the breakfast area were kind, helpful and accommodating. The night gentleman staff member at the front desk was helpful and had a polite mannerism.

Family_with_children

8/10

Excellent

24 May 2026

Janice

I would have given the hotel a 5 star if it had hot water in the bath room sink.

Friends_and_family Friends

4/10

Poor

24 May 2026

David

Most things were ok, but there was no hot water.

Family_with_children

6/10

Pleasant

24 May 2026

Eric

No hot water for our morning shower.

Family_with_children

10/10

Exceptional

23 May 2026

Heather

Quiet except for the kids playing basketball in the room above ours. Nice breakfast options that filled all our bellies. Easy access to the freeway. Would return to this hotel!

Friends

10/10

Exceptional

23 May 2026

Gary

Super clean, quiet, and friendly staff. We would definitely stay here again!

Friends

10/10

Exceptional

21 May 2026

Kristina

Convenient and had all the amenities I needed: breakfast, airport transport, and a fitness room. Staff pleasant. Shuttle reliable. Fitness center well equipped but needed towels and cleaning items. Breakfast was plentiful with a good array of healthy options. Would definitely stay there again.

Self

10/10

Exceptional

20 May 2026

David

Loved the breakfast when staff

Family

8/10

Excellent

18 May 2026

Paul

Ok

Partner

10/10

Exceptional

12 May 2026

Araceli

Everything, it’s convenient by the airport with the shuttle

Business

10/10

Exceptional

12 May 2026

Tawny

Was great for quick overnight for an early flight.

Family_with_children

8/10

Excellent

11 May 2026

Deborah

Yes the cinnamon rolls were delicious. The sausage was good...the rest was adequate. The scrambled eggs were better than the omelets.

Partner

10/10

Exceptional

11 May 2026

Juanita

Lovely place to stay overnight when I had an early morning flight. Safe and friendly

Self

6/10

Pleasant

10 May 2026

Anthony

Shower was weak and luke warm

Self

10/10

Exceptional

05 May 2026

Jodie

Place was great most of the team stayed at a different place, and was complaining about their hotel specifically no breakfast!

Family_with_children

10/10

Exceptional

02 May 2026

Mary

We really enjoyed our stay. Very convenient to the airport.

Partner

10/10

Exceptional

19 Apr 2026

Dawn

Wonderful mattress and choice of firm or soft pillows without requesting. Breakfast was hot with a good selection. Staff was friendly and helpful. Hotel was clean and well maintained. Definitely staying here again and again.

Family

8/10

Excellent

19 Apr 2026

Virginia

The room has a case of ants. I didn’t want them sprayed, or to change rooms, but the ants need to be addressed after I leave.
Staff was great in meeting our other needs.

Friends

2/10

Poor

19 Apr 2026

Andrew

Expedia canceled our confirmed reservation. :(

Family

6/10

Pleasant

18 Apr 2026

John

Hotel is nice, breakfast was good but Room window coverings do not block the light from the parking lot, room was lit up like day time all night. Also pillows were not comfortable.

10/10

Exceptional

12 Apr 2026

Joyce

Holiday Inn express is always nice. I typically use the gym which is clean and has sufficient equipment

10/10

Exceptional

12 Apr 2026

Angela

Very convenient to the airport. What you want i. a hotel if you like it clean and quiet. Thumbs up

Self

10/10

Exceptional

11 Apr 2026

Vicki

Great place to stay—clean, comfy, and close town

10/10

Exceptional

10 Apr 2026

Vicki

Very clean and comfortable

10/10

Exceptional

05 Apr 2026

Dawn

Great room, quiet, comfortable room close to airport.

Friends_and_family Family

10/10

Exceptional

28 Mar 2026

Amy

Clean, comfy bec

Partner

10/10

Exceptional

26 Mar 2026

Carmel

Close to airport, shuttle service was great

Family_with_children

6/10

Pleasant

21 Mar 2026

Paul

Clean

Friends_and_family Family

8/10

Excellent

18 Mar 2026

Stephanie

_

10/10

Exceptional

16 Mar 2026

JEFF

Nice place to stay when flying.

10/10

Exceptional

14 Mar 2026

Tricia

Stay here just before our vacation to Florida and liked it enough to stay again when we came back before driving home. Very nice place to stay

Family_with_children

10/10

Exceptional

14 Mar 2026

Laura

Water in Shower not hot enough and toilet runs. Maintenance came right away and dealt with toilet. Front desk was helpful and friendly. Breakfast was fine and breakfast staff were friendly.

Self

8/10

Excellent

13 Mar 2026

Sylvia

Clean room

Family

10/10

Exceptional

07 Mar 2026

Kim

Was very nice, clean. Staff was very nice.