Name: Wyndham Garden Grand Rapids Airport
Address: 4495 28Th Street Se, Grand Rapids, 49512, US

2/10

Poor

23 Jul 2026

Peggy

Arrived at property, the building had signs that the building was condemned. I recieved zero notification about my reservation. Very upsetting!!!!

2/10

Poor

11 Jul 2026

Jason

CONDEMNED
I booked the room in January so we had a place to stay after a late concert. When we went to check in on July 5th we found a document taped on the door saying the building was CONDEMNED in NOVEMBER. It was midnight and we ended up driving over an hour and a half home.
Does that make sense? Nope. Why was I allowed to book a dump that had been condemned for over a month at booking?
After digging I found I got an email from April that asked me to open an attachment. In that it had a cancellation confirmation. Why didn't I just get an email saying STAY CANCELLED? Obviously Expedia was clueless not only allowing me to book a CONDEMNED hotel, but because I got an email asking about my check in and stay experience.
It ruined a fabulous night and I will book elsewhere next time. Lesson learned.

Partner

10/10

Exceptional

15 Feb 2026

Jennifer

It was great!

2/10

Poor

06 Jan 2026

Miranda

The hotel was closed and didn't tell us we had to stay somewhere else - I would like to be refunded.

Business Family

2/10

Poor

21 Dec 2025

Brandon

There was a fire at the hotel and we were not notified. We showed up to check in with ny two kids who were very excited to stay the night and swim in the pool, only to be let down. When i called the number for thr front desk they were not even slightly apologetic.

Leisure Family_with_children

2/10

Poor

15 Dec 2025

Robert

The hotel had been deemed unsafe due to a fire almost 3 weeks before we arrived. The hotel doors were locked, no one was there, and it was vacant. Very poor customer service to not notify us ahead of time. It cost us way more to find last-minute arrangements. Wyndham needs to do something to make this right.

10/10

Exceptional

12 Nov 2025

Francisco

Polite staff and clean building

4/10

Poor

03 Nov 2025

Laura

Outdated

6/10

Pleasant

30 Oct 2025

TIASHIKA

The front desk staff was great! The cleaning staff possibly need proper cleaning practices training. The location is great and they are updating a lot in the hotel but the cleaning is not good at all. The bedding looked mostly clean except for a large greasy looking stain and it smelled burnt and a faint smell of urine. 223

Self

2/10

Poor

24 Oct 2025

Neal

Never stay here unless you want to feel dirtier after showering. Definitely a place for individuals looking for a 30 min stay.

Leisure Family_with_children

4/10

Poor

16 Oct 2025

Anthony

At about 9pm when people should have been winding down we heard doors being slammed constantly like the other guests were trying to tear them off the hinges. The room floor was not carpeted but very dusty and hair strands were all over our slippers and socks. Toilet paper was low and we barely had any towels. Breakfast the next day was pitiful to be called continental.

Friends_and_family Family

10/10

Exceptional

16 Oct 2025

Mark

This hotel was one of the best we have stayed by Wyndham, clean inside and out, very polite. Very very nice place

4/10

Poor

14 Oct 2025

Lisette

The bed and chair had stains, there was mold in the tub, and warped floors. People were up at all hours of the night talking loudly. I do not recommend staying here.

Leisure Friends

2/10

Poor

08 Oct 2025

Mary

The worst hotel I’ve ever stayed in. Run down, corporate needs to check into it and do something drastic.

Self

4/10

Poor

28 Sep 2025

Jacque

Impossible to sleep - bed was hard and uncomfortable. Pillows were awful. AC unit loud

Leisure

10/10

Exceptional

26 Sep 2025

Son

Very nice

Business

2/10

Poor

23 Sep 2025

Teresa

I found a bedbug crawling on my shirt that I had placed on the bed before I showered. I shoes it to the hotel staff, and notified the manager so they could remediate the situation. They offered to reimburse my nights stay as well, I never received a reimbursement. I called a month later to discuss, was told it would be taken care of and never heard back. Did they take care of the bed bugs? They did not reimburse me.

2/10

Poor

23 Sep 2025

Dasia

No just no

2/10

Poor

20 Sep 2025

Daisy

The bathroom in our room was disgusting. Bathtub had dirt all around it. Bed cover was dirty. Did not stay there. Ended up leaving. 4 hours after check in.

Leisure Family_with_children

8/10

Excellent

16 Sep 2025

Bibiana

Not bad for price.

The stay was good. The staff was good. The bathrooms need updating. The toilet seat was sliding all over the place

Friends_and_family Family

6/10

Pleasant

11 Sep 2025

Jake

They need to clean and fix stuff, It wouldn't take much to make this place nicer

Leisure Family

2/10

Poor

07 Sep 2025

Justin

Staff would not attend to disruptive young clients down the hall, and I had to check out early where they were disruptive and rude. I have never experienced this before! Maybe your visit will be better, best of luck ✌

6/10

Pleasant

03 Sep 2025

Marissa

👍

Leisure Partner

6/10

Pleasant

31 Aug 2025

Toni

There was no hangers in the room no iron or ironing board.Telephone not working couldn’t call front desk. Hallways were hot.

Leisure Family

2/10

Poor

28 Aug 2025

Denise

Would not recommend. When I checked in the lobby was not in great condition and it seemed to only get worse as we went up to our room. The hallway had a bad odor and was not very clean, and the room was the same. It was very hot and the air conditioning had been shut off. The mattresses had plastic wrapping around them under the sheets. The rest stains on the sheets we immediately checked out due to the condition of the property and the dirtiness of the room. The hotel staff initially said they would refund the cost of the room if Expedia contacted them, however , when they were contacted, they refuse to make a refund.

6/10

Pleasant

19 Aug 2025

Jill

The hallway leading to the room and by the elevator smelled like pot the whole stay. The hallways were very humid and hot but the room with ac was good

Leisure Partner

4/10

Poor

17 Aug 2025

Lisa

Disappointed in Wyndham brands

Hotel was very hot , asked if air in room an had to turn on unit and took hours for room to cool, bathroom door would not close all way or lock, screens tore when drive around side blinds broken in windows, however was pretty clean.. very disappointed in Wyndham brand will not stay there again.. outside and hallways reeked of pot!

Friends_and_family Family

4/10

Poor

16 Aug 2025

Mary

Water would not turn off in shower and tub was filling. Called the front desk and staff came quickly. Bed was not very comfortable. Other than that, staff was welcoming and stay was O.K.

Partner

8/10

Excellent

12 Aug 2025

Rose

Lots of remodeling going on.. pai n t and drywall containers in hallways.

Leisure

4/10

Poor

03 Aug 2025

Mary

Room was very plain Bathroom sink was cracked , the whole bowl, there was water on the floor in the bathroom and a dirty Kleenex on top of the Kleenex box ! Would not stay here again . Breakfast had not a variety !

Partner

2/10

Poor

02 Aug 2025

Ross

Room felt wet
It smelled bad
Pool room was 80 degrees and there was sand in the pool
No towels
Entry door didn’t cover the doorway at least abs inch gap

Friends_and_family Family

2/10

Poor

02 Aug 2025

jessica

I won’t be coming here again.

Upon arrival they were friendly! But when I went to go get my daughter’s friend that was staying with her I was stopped because this lady started yelling that she was an unauthorized guest. Mind you I had a room with two beds. Told her that she is with me. Continue to harassing that she was authorized. I walked away. Then going into the room the bed were fine. But there was stains that appeared to be blood on the floor. It smelled like smoke in the room and the bathroom door was broken like someone smashed it. Cigarettes buds in the window seal. Breakfast was ok, but the muffins were hard as rocks. And no towels in the pool area. After requesting towels I was told there wasn’t any. Mind you there was many people swimming.

Friends_and_family Family

10/10

Exceptional

31 Jul 2025

Sai

Great

6/10

Pleasant

28 Jul 2025

Susan D

The pool was full of sand and if i wanted to go to the beach i would have gone there. Toilet seat not very safe it moved like it shouldn't. Breakfast had no verity at all. Not very filled.

Leisure Family

10/10

Exceptional

27 Jul 2025

Brent

Comfortable beds

Leisure Self

2/10

Poor

26 Jul 2025

Verified traveler

Never staying here again

We checked in and got to the room and it was dirty. The dresser was broken and the mirror was cracked. When I pulled the sheets back there were multiple stains and even blood stains on the sheets. The comforter was still wet and had a huge urine stain on it. When I told the staff they said there weren’t any other rooms available and gave me one flat sheet to put on the bed myself. They didn’t offer to have housekeeping change the comforter and sheets or anything.

Partner

6/10

Pleasant

20 Jul 2025

John

Fairly clean. Smell of marijuana... But that's fairly normal now. Parking was nice and area around it had plenty to do

Business_and_leisure Partner

6/10

Pleasant

19 Jul 2025

Sonya

Breakfast had no protein. They had one cart to move in and out of the hotel that was in the lobby. The elevator was at the other end of the building.

Leisure Family

10/10

Exceptional

18 Jul 2025

Joseph

We enjoyed the pool

6/10

Pleasant

18 Jul 2025

Monica

It’s under construction and I was unaware so compared the website photos to actual place was a huge letdown and considered changing hotels.

Business

2/10

Poor

14 Jul 2025

Amy

There was no air in the lobby, the bedroom had a door to the bathroom that could have been out of a dump.

2/10

Poor

08 Jul 2025

Jessica

The worst place I’ve ever stayed at. I’ve been to motels nicer than this. The second I sat down on the bed a spring flung into my rear. I woke up with such bad back pain. Not only did the bed ruin my nights sleep but you can hear people walking above you sounding like elephants. The halls smelled like weed and dirty feet. Because I had such a late check in I had no choice to stay one night even though I was booked for 4 night so I lost out money because of how unpleasant this place was and had to spend more money for another hotel for the rest of my stay. Never again!

Leisure Family

2/10

Poor

07 Jul 2025

Cesar

I’ll try another hotel next time

There was a terrible smell as you walk in the hotel
The pool looked like it was zombie apocalypse happened don’t go in the pool
I reserved this hotel because of the pool and it was horrible
The Hallway all the way up to our room smelled of curry someone was cooking in the hotel and it was bad I had get my air sanitizer spray out and spray the room and hallway and elevator

Friends_and_family Family

4/10

Poor

06 Jul 2025

LaTanya

No a/c when we came in the front area to check in no a/c in the hallway leading to the room, the check in clerk changed the prices of the room even after it was already paid for resulting in me having to pay a extra 20 dollars..the room was over priced .

Leisure Family

4/10

Poor

05 Jul 2025

Samuel

Cheaper Option

Ok this is a older hotel that is priceed way cheaper than anything else. At no point did i feel i unsafe. The location is great near Greatr esteraunts yyms and the mall. The not so great is the placed is just old and outdated.

Friends_and_family Family

8/10

Excellent

03 Jul 2025

Ousman

It was great to stay there.

The rooms were cleaned and properly taken care of.

Self

2/10

Poor

24 Jun 2025

Jessica

Was not very clean. Underwear and empty fifth of liquor was still in the drawer. The door and the furniture looks like it had chewed on.

2/10

Poor

22 Jun 2025

Meredith

Room smelled terrible and was generally poorly cleaned.

Leisure Family_with_children

4/10

Poor

22 Jun 2025

Cristina

Wrong room with no other room types offered without a charge, management was very difficult. Had been switched a few times for various reasons. Mildew smells throughout. No vending. There was 1, sometimes working elevator. The breakfast was par. The lobby is so hot. There is remodeling being done that there is no warning about.

10/10

Exceptional

22 Jun 2025

Genika

I enjoyed my stay however the breakfast options needs improvement. Staff very friendly and helpful.

Business_and_leisure Family

10/10

Exceptional

21 Jun 2025

Julie

The stay waa really good. Very friendly. Could use more parking spots

Friends_and_family Friends

2/10

Poor

20 Jun 2025

Jennifer

Staff gave false information
Hotel is not being maintained

2/10

Poor

20 Jun 2025

Diane, chad,

It was dirty it was not proper there was illegal crap going on all around it and they would not give me my refund when I needed to leave for emergency reason but never never go there the policeman said that it was not a safe place to stay

Leisure

6/10

Pleasant

19 Jun 2025

Allan

Clerk wanted a $50.00 deposit at check in.
I said why?
Did not get a good answer and refused to give deposit.
This felt like a scam on a pre-paid room.
Travelocity should be aware.
Room okay...A/C barely worked.
Probably would not stay again.

Leisure Family

4/10

Poor

17 Jun 2025

James

The hotel was not in the best condition.

Friends_and_family Family

6/10

Pleasant

16 Jun 2025

Derrick

The room was clean but still smell like fresh paint.

Business

4/10

Poor

16 Jun 2025

Travis

I would not suggest this property to anyone. Unfortunately it was the only thing available when we booked.

Entire place smelled bad, a mix of weed and dirt. Floors and walls are paper thin. Can easily hear people in the next room and walking above you.

Plumbing is loud.

If you want rest this is not the place for you.

Leisure Family

4/10

Poor

16 Jun 2025

Jennie

they have full time residents living on at least the 1st and second floor. the staff was very distracted and took a long time to get checked in, they advertise smoke free and the smell of smoke was awefull in the room,
not what you would expect when staying at a hotel

Partner

4/10

Poor

15 Jun 2025

Amanda

The rooms look NOTHING like the pictures, not even close. Very outdated, and run down. Our doors were all cracked and chipped. They only gave you 1 tiny tiny bottle of shampoo/conditioner. The “breakfast” was meh.

Friends_and_family Family

6/10

Pleasant

15 Jun 2025

Ashley

The front desk is in one corner, and the elevator is in the complete opposite corner. Poor design for elevator placement. Stairway smelled like smoke. Room was clean.

Leisure Friends

6/10

Pleasant

15 Jun 2025

Stephanie

Room had many broken items

Leisure Family

6/10

Pleasant

14 Jun 2025

Casie

Sometimes you get what you pay for. The staff was lovely but the surrounding parking lot was very unkept. The room was nice enough although it did have a small tv. Probably wouldn't be my first choice for next time.

Leisure Family_with_children

6/10

Pleasant

13 Jun 2025

Beth

Great dining and shopping options close by.

Leisure Partner

4/10

Poor

12 Jun 2025

Gary

Room was run down, window was cracked, no blow dryer or iron in room.

Business

8/10

Excellent

07 Jun 2025

Joan

Average rating

Friends_and_family Friends

2/10

Poor

05 Jun 2025

Megan

Gross, rotting away from water damage and severe smell of cigarettes

Leisure

4/10

Poor

04 Jun 2025

Anne

Room was not clean, furniture stained, tub faucet was off/loose, wallpaper peeling, concierge did not inform us of breakfast availability, stains on walls/lamp shades.

Leisure Friends

4/10

Poor

04 Jun 2025

Anne

The surface was clean sort-of, but the walls had stains, the furniture had stains, there was some food stain inside the lampshade, the tub faucet was almost out, wallpaper was peeling in many spots. For $179, it was very shabby in terms of cleanliness and they need to just get rid of furniture with large stains on seat cushions or clean it.

Leisure Friends

8/10

Excellent

02 Jun 2025

Danielle

Would stay here again

Very nice place. Wish they had more breakfast options but not bad overall

Friends_and_family Family

2/10

Poor

02 Jun 2025

Erin

Just Call it a Motel 6

Pictures are misleading. Rundown, needs updated. Hallway smelled like cigarettes. Smoke free room reeked of cigarette smoke. Leftover open cans of soda in fridge. Door to room had about an inch gap from the door to the floor. In roof safe didn’t work. HORRIBLE beds, so uncomfortable & had extremely squeaky bed frames. Every toss/turn the beds creaked.

Friends_and_family Family

2/10

Poor

30 May 2025

Amber

Hotel outaide..nice. however when you go inside another story. Room smelled of weed, found stink bugs on curtain, sticky spot on floor, tv stand is falling apart, no stopper in sink, screen is ripped for window, pictures and windows are dusty. The pillow cases have stains on them.

When talking with the front deak, was informed they have no other double beed rooms so they cant do anything for me.

Would rather sleep in my car my son doesnt even want to go to bed hes worried other bugs will appear when its dark.

Leisure Family

6/10

Pleasant

11 May 2025

Marilyn

Clean bed and bathroom, good price. No frills
Looks like they are doing some needed renovations

2/10

Poor

05 May 2025

Aaron

Completely overpriced for the condition of the room; over $200/night after taxes and fees. Room was dirty and damaged as listed below:

1.Damaged door on main storage chest that conceals refrigerator.
2.Food wrappers and dirt between bed and wall.
3.Lack of sweeping/mopping of the floor.
4.Mold/mildew/rust in and around bathroom, including door jamb, tile, and tub.
5.Ceiling and wall finishes peeling from drywall, partially repaired/patched drywall.
6.Damage to bathroom door handle.
7.Punch hole in bathroom door.
8.Scratches in door finish (guessing from animal).
9.Old smoke smell in hallways and in our room; I had requested a non-smoking room.

Truly sad that the neither property management or Expedia feel compelled to consider even a partial refund for the shape the room was in. I submitted pictures of the condition of the room nearly a week ago and have yet to hear back from Expedia. Will not stay at this hotel again and will likely use other online booking services in the future.

Leisure Family

2/10

Poor

01 May 2025

Tiffani

The room was dirty, it was loud, breakfast was extremely limited. Little value for the price.

Leisure Family

4/10

Poor

29 Apr 2025

Kimberly

Not worth what we paid.

The room was not worth what we paid. The room was not very clean; the door inside was filthy with greasy looking hand prints, the floor was kind of sticky, curtains were falling down. The bedding was cheap and the blanket was thin and ruff. Not a very good breakfast either.

Partner

4/10

Poor

28 Apr 2025

Brian

Property is poorly maintained with broken fixtures, outdated windows and dusty \"bar\" area that hasn't been used in years. Stains on furniture and floors. All floors in the room have been replaced with cheap linoleum that isn't even laid properly. Bathroom door in our room was replaced at some point (you could tell it was a cheap replacement) and was never painted.

We stayed only because we didn't see any bugs, so that's a plus, but we would never stay here again.

You could tell it used to be a nice hotel but hasn't been updated or even upkept properly. Maybe private/family owned now. I think they're trying, but they definitely aren't investing in the property.

Leisure Family_with_children

2/10

Poor

27 Apr 2025

Angela

Window screen busted out.
Window treatments, torn, and wouldn’t close properly.
Broken toilet seat.
Refrigerator didn’t work
Most disappointing was the AC would not work, 72°. Couldn’t get it to turn down. Slept with the broken window open all night.

Leisure Family_with_children

2/10

Poor

26 Apr 2025

Nou

It’s trifling and didn’t want to give us a deposit back after I cleaned the room before my 2 night stay

Business_and_leisure Family_with_children

4/10

Poor

26 Apr 2025

Rosario

We chose this hotel because it was one of the cheapest hotels in the area however with that comes some questionable nondesirables that likely live there on government funding. Not the establishments falut. The place is clean for

Leisure Family

4/10

Poor

26 Apr 2025

Kristen

The place was filthy and smelled horribly to marijuana.

Leisure Family

2/10

Poor

25 Apr 2025

Dusty

Entire second floor was penetrated with the stench of marijuana. We didn’t stay

2/10

Poor

20 Apr 2025

Nixa

First of all the price quote by Expedia was not the end result. It was close to $100 dollars extra. Not cool. The place was filthy and the service was poor to none, the breakfast room was 50 degrees. And more. Never again. Expedia should refund the additional cost. Could have gone to a cleaner 50 a night motel.

4/10

Poor

08 Apr 2025

Renae

There was not a hot tub, they covered it up in the last 4 years. We found part of a weave by the pool. We couldn't use one of the plugs in our room because it had something stuck in it and there was a huge gap under a lot of the room doors. We asked for extra towels and got one.

Friends_and_family Family

4/10

Poor

07 Apr 2025

Michael

A very dated facility that is need of immediate upgrades.

Leisure Self

2/10

Poor

04 Apr 2025

Brianna

Overall our stay was okay. There were no towels at the pool & we had to call to have them delivered down to us. The rooms were really dull & dusty. Our bathroom door handle was cracked. The hallways smelled bad. There were some sketchy people there. Overall I’d give this “hotel” a solid 3.

Friends_and_family Family

2/10

Poor

26 Mar 2025

Kelsey

Absolutely disgusting and very outdated pictures. Seems like a scam hotel with people living in the rooms. Dirty, everything is broken, pool was filthy. Restaurant and bar isn’t even running or operating. We left within 15 minutes and still have not received a refund.

Friends_and_family Family

4/10

Poor

23 Mar 2025

Theresa

Wouldn’t stay here again. You get what you pay for. Bed was good enough but it was rundown property

Leisure Friends

6/10

Pleasant

20 Mar 2025

Kirsten

Not sure I'd stay here again

First time I was ever charged a refundable deposit for a hotel room, that was odd. Staff didnt seem too eager or friendly.
We took the stairs to the 3rd floor since it was closer to our room than the one elevator they had, only to get to the top and see that there was no way to open the door from that side.
Everyday the hallways either smelt a little like cigarette smoke/weed or mold, so that was gross.
Overall vibe was just a little odd.

Friends_and_family Family

6/10

Pleasant

15 Feb 2025

Heather

Parking was so crowded

10/10

Exceptional

15 Jan 2025

Domonic

Absolutely nice

Amazing

Friends_and_family Family

8/10

Excellent

14 Jan 2025

Max

Close to work

Business Self

4/10

Poor

13 Jan 2025

Mary

Colud've beeb Better.

The property advertised a hot tub and there is none. I had to go to the front desk in my swimsuit to get towels. There wasnt extra towels in the pool room.

6/10

Pleasant

09 Jan 2025

Keith

Property was old room cold temperature gage didn't work

Business_and_leisure Self

6/10

Pleasant

02 Jan 2025

Poonam

The rooms were average and the toilet seat was broken, bed was squeaky and there was no closet area. I wasn’t very happy with the stay but otherwise staff was very helpful, there was no problem with the stay .

Business Family

4/10

Poor

24 Dec 2024

nicole

Really long check in, couldn’t find reservation with Expedia. Over an hour later finally got into room

Family

6/10

Pleasant

16 Dec 2024

Verified traveler

Beware!!

Had to change first room, no heat and room dirty. Moved to second room, warmer but, what do they consider clean? And morning of departure, sitting on bed and a weird bug was crawling on wall behind me. Front desk says they call them seasonal bugs. It's snowing outside, past due their seadon. Yeah, I don't do bugs near or in beds. Will not be returning. I have pictures but it won't let me upload them. Hotel driver is awesome!

Business

2/10

Poor

13 Dec 2024

Akira

While walking through the aisles, or close to the door you can get smell of tobacco and marihuana coming from some rooms.

The last night I spent there, the police spend an hour trying to arrest the guy on the room beside me. It wasn’t the hotel’s fault, but I was scared of what could’ve happened.

They also make you leave a $30 dollar cash deposit.

Sink was clogged and bathroom door in poor condition. Sofa on my room had some stains.

Business

6/10

Pleasant

12 Dec 2024

Elizabeth

Overall it was okay, but pics definitely need to be updated. I was looking forward to a hot tub and then realized there wasn’t on.

Leisure Self

4/10

Poor

22 Nov 2024

Christopher

Nothing, dirty room, had to ask for clean towels, partying and fighting all night Monday night, had to ask for trash to be emptied, and coffe machine did not work. Breakfast was horrible.

Leisure Self

4/10

Poor

21 Nov 2024

Jashaante'

The hotel is in a nice location, but it was nothing like it was advertised. The room wasnt stocked or cleaned properly, it smelled heavily of smoke even though we booked a non-smoking room, and the breakfast was something I could've gone to walmart for.

Business Partner