Name: Staybridge Suites Grand Rapids South
Address: 1439 Eastport Drive Se, Grand Rapids, 49508, US

2/10

Poor

31 Jul 2026

Nisha

1.Breakfast section was unhygienic, disorganized, nothing was getting replenished and some of the items like cereal tasted old.
They seemed to be in a hurry to shut the place.
2. No housekeeping at all! That’s the most ridiculous experience ever. No towels being replaced, no nothing at all!
3: Terrible cleanliness all around! The carpets outside and inside were dirty, stinking, never vacuumed.
4. The sliding door of our bathroom wouldn’t shut, thus causing the whole bathroom to be filled with water whenever someone showered! They couldn’t fix it or offer a different room when brought to their attention!
5. The staff appeared to be a bunch of high school or college kids who were more interested in hanging out with each other and chatting than do their job!

10/10

Exceptional

29 Jul 2026

Ram

\"Loved everything about our stay! Great service, very clean, and extremely welcoming staff. We’ll definitely come back again.\"

10/10

Exceptional

24 Jul 2026

Henrikas

Newish and very clean hotel. 5+ stars

8/10

Excellent

22 Jul 2026

Mais

Everything was good first day but the second day the AC is not working in my room. It was so hot. I told them to come fix it, but they not come fix it. until morning.

10/10

Exceptional

20 Jul 2026

Danielle

Great overnight stay. Comfortable bed, great rooms, & good variety at breakfast.

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

Niedra

Rooms were clean and spacious. Staff was very friendly and professional.

Family_with_children

6/10

Pleasant

18 Jul 2026

Kevin

Each morning of our 4 night stay, the breakfast was lacking. Waffle irons without waffle batter. Oatmeal container scraped empty. Coffee carafes empty, or with coffee grounds pouring out into your cup. Eggs pan was empty. Pastry cabinet empty. Cereal available but no milk. The first morning, the front desk staff jumped in to help restock breakfast, but was rolling their eyes at how much work needed to be done. The next morning, it was somehow worse, but this time the front desk staff couldn’t be bothered and with only one staff assigned to the breakfast she basically apologized for being short staffed but also said she would not be restocking items. There was more than an hour left before breakfast time ended. This was truly the most disappointing hotel breakfast experience we have ever come across. Another guest left and returned with McDonald’s breakfast to feed her family. Be prepared to provide your own breakfast if you stay here.

Friends_and_family Family

10/10

Exceptional

14 Jul 2026

Taylor

Super nice hotel. Really enjoyed the stay.

Friends_and_family Friends

10/10

Exceptional

14 Jul 2026

Carrie

Place was perfect. We had a fridge and stove in our room. The staff was so friendly and a very nice workout room!

Friends_and_family Friends

10/10

Exceptional

10 Jul 2026

Sally

This hotel is outstanding, and I don't use that term lightly. It is beautifully constructed with every feature imaginable. Our checkin was seamless, thanks to Laith. He pointed out some of the features of the hotel, one of which was a laundry room with free washers/dryers. We noticed a 24 hr guest storage area as we walked to our suite. Our room was large and inviting, up to date with a kitchen, sitting area with large widescreen TV. The king-size bed was super comfortable, with 2 pillows on each side, the pillowcase embroidered appropriately soft or firm. There was a large bathroom with a modern, walk-in shower, whose walls had a lovely design. Dove products were built in for soap, shampoo, etc. Breakfast was delicious, with all sorts of offerings. I had oatmeal with toppings snd scrambled eggs. My husband opted for waffles and eggs. Checkout was easy. On the way out we met a pleasant gentleman named Matt, definitely interested in how our stay went. As we complimented the hotel, he shared that he was the actual owner and was pleased we had had such a great stay. It was obvious that he took great pride in his hotel, as well he should have. My only regret...that we had not been able to stay longer!

Partner

10/10

Exceptional

10 Jul 2026

Ronald

Great hotel

Family_with_children

10/10

Exceptional

09 Jul 2026

Richard

Great hotel, clean, spacious rooms, free food is always a plus too. I will stay here again.

Family

10/10

Exceptional

07 Jul 2026

Thomas

Very nice hotel clean the patio and breakfast was also a plus

Friends_and_family Friends

6/10

Pleasant

05 Jul 2026

Jonatas

EV drivers stay away. Only one charger was working and had a 7hr charging limit - after reaching this limit, charging stops and an idle fee of $10/hr kicks in even if your car isn’t fully charged. Hotel is new, clean and comfortable, but the charging feature is misleading.

Friends_and_family Family

4/10

Poor

02 Jul 2026

Kanique

Yes breakfast was really good

Partner

8/10

Excellent

01 Jul 2026

Ryan

Unknown white crusted stains and on the couch, sidewalks covered in goose poop.

10/10

Exceptional

24 Jun 2026

Carrie

Dayanara at the front desk was absolutely amazing! She went way out of her way to help us with accessibility for our room. Super appreciate her and everything she did for our family!

Pet

8/10

Excellent

21 Jun 2026

Erin

Comfortable room, good breakfast.

Pet

10/10

Exceptional

17 Jun 2026

Susan

The hotel was nice and the beds were comfy. The pool was chilly, but clean!

Friends_and_family Family

2/10

Poor

13 Jun 2026

mindy

I will never stay here again. We arrived AFTER CHECK IN and was told our room wasn’t ready.. ok no biggy I guess. TWO HOURS LATER, was told they found us a room and said some boxers came in and wanted rooms and basically gave mine away!

ALLLL NIGHT and when I mean ALL night I mean it, it sounded like a wrestling match all around us! I called and went down there and kept being told “I’ll talk to them”… I almost did my self! Finally got to sleep after 1am!

Woke up at 7 to get breakfast at 730 before these boxers woke up… mid breakfast.. it was ok, the waffle maker either wasn’t hot enough or the batter was to thin bc it ended up raw 4 times! I tried 4 damn times! And was just told “ ya it hasn’t been working”. Ummmm what?!

Sad part when we checked out no one cared about how awful our stay was, even though I’m a staybridge club member. Will never stay there again !

Family_with_children

8/10

Excellent

07 Jun 2026

David

Beautiful new building, very well finished. Breakfast is hot and delicious, with some good variety.
No extra pillows. When the fire alarm sounded, staff did nothing to help guide guests out or get them to leave. People milled around in the hallways then returned to their rooms.

Partner

10/10

Exceptional

06 Jun 2026

Johanna

It was a beautiful hotel. Clean, no weird smells.
Spotless lobby
Coffee and water 24 hours and eve a little snack bar.
On my minor inconvenience was the charging stations didn’t work.

Partner

6/10

Pleasant

31 May 2026

Michelle

There was no hot water and when I addressed it with the manager, he said yeah that the tank was only running at 40% capacity and that it was going to be fixed later on in the week. Didn’t offer to discount my room disappointing

Family_with_children

8/10

Excellent

31 May 2026

Kevin

Woke up in the middle of the night by people arguing around us

Friends_and_family Family

10/10

Exceptional

31 May 2026

Melanie

Everything is new and remodeled. Rooms are large with fully stocked kitchenettes etc

Family_with_children

8/10

Excellent

26 May 2026

Michelle

Very clean, good breakfast, nice seating. Bed was a little hard for our liking. Wish there was a hot tub at this location. Overall, great room & stay!!

Partner

6/10

Pleasant

25 May 2026

Rayette Manasan

Clean room, very friendly staff but we were there before 9 am not enough food left.

Family_with_children

10/10

Exceptional

24 May 2026

Ashley

The staff was very helpful especially Lexi, she really went over and above to help me with my reservations. And everyone was kind, respectful and very clean.
Great location
Really good breakfast
Attentive staff

2/10

Poor

23 May 2026

Melissa

Our room was double booked so we either had to take a downgrade (with no offer for a price adjustment) or have no place to stay. Was told since I booked through a third party I’d have to contact them for a refund. Somehow the hotel double booking our room became my problem. It took hours of our trip to simply have things made right. A price adjustment should have been offered at check-in. It was the right thing for the hotel to do.
There was chocolate ice cream on the couch from the previous guest, when then made me question how clean everything else was. Hotel was notified about the ice cream. The next day we left the do not disturb sign on our door while we were out and about. When we got back that night they had sent someone into our room despite our wishes to skip housekeeping.
The management seems to have a total disregard for guests and proper hospitality.it seemed very miss managed.

At the end of the day if a price adjustment had been given at check-in I would not be leaving a review about our room having been double booked. They had already made their money on our reserved room. Plus I had paid in full when I booked the room. They amount of my time it took to just have they do the right thing was ridiculous.it was like dealing with a teenager.

Friends_and_family Family

10/10

Exceptional

23 May 2026

Ashley Nicole

Best free breakfast that I’ve ever had at a hotel. The amenities are amazing. I recommend Staybridge GR South if you are wanting to stay in the Kentwood area

Business Family_with_children

10/10

Exceptional

22 May 2026

Elaine

Beautiful hotel

4/10

Poor

21 May 2026

Matthew

This is a new hotel down the road from our house. Booked 2 nights to have a place to take showers while work was being done on our home. Room was gross. A mountain of pubic hair was waiting for the family in the shower. Complained to front desk staff who seemed genuinely concerned. They promised to have housekeeping clean room. Housekeeping never came. Nobody followed up. Very disappointed in the lack of follow-up. Room was not cheap, and like I said, hotel is new so expected more from this property. Will not be back or recommend to others.

Friends_and_family Family

10/10

Exceptional

17 May 2026

Kurt

Couldn't have been better, great staff and super ckean

Self

10/10

Exceptional

10 May 2026

Ingrid

The room was very clean and spacious. Very impressed with it.

2/10

Poor

08 May 2026

Jason

Placed a travel basketball team on the 4th floor above everyone and allowed them to dribble basketballs in the room at all hours of the night while parents got drunk in the lobby. Did nothing when I notified them and backed out of giving me a refund for one night. Ran by children, DONT GO

Family_with_children

10/10

Exceptional

07 May 2026

Jorge

Good breakfast

Self

10/10

Exceptional

06 May 2026

LILLIE

Clean room. Dove soaps

Family

10/10

Exceptional

04 May 2026

Aaron

Nice place. Clean. Would stay again.

Partner

6/10

Pleasant

01 May 2026

Megan

Overall the cleanliness of this location is going downhill from when they opened. I stay here frequently. I found used sheets on the pullout and our room smelled of dog urine that they'd tired to mask. The water dispenser in the fitness room wasn't working either.

Family_with_children

10/10

Exceptional

20 Apr 2026

Natasha

Very clean room. Definitely would stay again!

Partner

10/10

Exceptional

20 Apr 2026

Sylvia

Room was very clean as well as the hallways. There were some type of kids sporting events going on so there was one night where they were loud and I could hear them through the walls and there were pop cans thrown in the hallway but housekeeping staff (I’m assuming) cleaned it all up by the next morning. Staff was helpful. Breakfast was really good as well as breakfast staff. I would stay here again and would highly recommend it to anyone staying in Grand Rapids

Family

10/10

Exceptional

20 Apr 2026

Sylvia

Room was very clean as well as the hallways. There were some type of kids sporting events going on so there was one night where they were loud and I could hear them through the walls and there were pop cans thrown in the hallway but housekeeping staff (I’m assuming) cleaned it all up by the next morning. Staff was helpful. Breakfast was really good as well as breakfast staff. I would stay here again and would highly recommend it to anyone staying in Grand Rapids

Family

4/10

Poor

20 Apr 2026

Demetris

The microwave was missing the plate . The iron was broken. One of the outlets in room did not work. The ice bucket was missing. There were spiders in the shower. When I called the front desk they said they would bring an iron but never did. I called back about the plate and they never answered. So my experience was not the best. One other thing, the water in the shower was like warm at its best. Hotel was priced way to high for the amenities that wasn’t offered.

Partner

10/10

Exceptional

16 Apr 2026

Nicole

Great clean new modern hotel for an affordable price. The breakfast selection is basic but features delicious staples. Our room was spacious and clean. All the amenities were there. Thanks for a nice staycation when power at our home went out after a storm. A good home away from home for one evening. Also many potty bag stations and area to walk around the hotel for visitors with dogs.

Partner

10/10

Exceptional

15 Apr 2026

Katie

We had a great time celebrating a special occasion here. The pool area was clean and attractive, the breakfast was hot and had a great assortment, the staff was friendly. All in all a great find!

Family_with_children

10/10

Exceptional

05 Apr 2026

Charulata

Everything was great!! Clean spacious room with kitchen, friendly staff, great location.

Friends

6/10

Pleasant

03 Apr 2026

Eric

Breakfast was ok crowded not kept stocked

Partner

6/10

Pleasant

30 Mar 2026

Tracy

Everything was fine. Only complaint was the children in the room aboove us running around and jumping at 3am so didnt get much sleep. Not sure what could have been done..😔

Friends_and_family Family

10/10

Exceptional

30 Mar 2026

Nicole

We booked this hotel after a winter storm updated our flight plans. It was the perfect size room for our family of 5 (two queen beds and a pullout) and everything was updated and clean. Breakfast was also great!

Family_with_children

10/10

Exceptional

25 Mar 2026

Chris

The room was very roomy, comfortable and quiet.

6/10

Pleasant

22 Mar 2026

Shane

Shower had hair in it! Other than normal extra cleaning it was nice location was decent! Room was huge! Mini apartment!

10/10

Exceptional

17 Mar 2026

Jenna

We loved our stay and will definitely be staying a

8/10

Excellent

12 Mar 2026

Juan

Clean

Self

10/10

Exceptional

06 Mar 2026

Cameron

The room was nice it was very clean staff was helpful we got in late so we didn't get to enjoy many of the amenities but the beds were great which to us was the most important.

Partner

10/10

Exceptional

01 Mar 2026

Kadeshia

My room was beautiful for 2 nights i will be back again. Easy check in! Good breakfast.

Partner

10/10

Exceptional

01 Mar 2026

Edward

Top notch in every category.

Self

10/10

Exceptional

01 Mar 2026

Katie

Hotel and room exceptionally clean. Breakfast was excellent. Staff were friendly. Couldn’t ask for any better of an experience. 100/10!

6/10

Pleasant

01 Mar 2026

Relishia

Staff were very courteous. Lazarus welcomed us and though there was a 20 minute delay in getting checked in because of the overbooked rooms that werent cleaned and ready, he kept us informed and tried to keep us calm. After finally being able to check in the room it did not meet expectations. It smelt of a very musty order from the air to the sofa bed sheet set. We were disappointed as longtime members of IHG. We knew this stay was just one that didn't meet what we knew as standard. We would like to give another stay to see if this is the norm or just one and done. Lazarus did his part to ensure our concerns we met. 5 star for him.

Family_with_children

6/10

Pleasant

22 Feb 2026

Tracy

Tv didn’t work
Breakfast started too late on Sunday to partake

10/10

Exceptional

22 Feb 2026

Grace

The room was very clean and set up nicely for us. We really enjoyed our stay and appreciated that our dogs could come with us. Our only complaints were that the pool was quite cold, and the bathroom door in the suite wouldn't stay open!

Pet

10/10

Exceptional

22 Feb 2026

Gerran

Very clean and friendly.

Family_with_children

10/10

Exceptional

17 Feb 2026

Andrea

Very nice!

Family

10/10

Exceptional

17 Feb 2026

Dan

Cleanliness, hospitality, quiet

Partner

10/10

Exceptional

16 Feb 2026

Iris

Very nice hotel and clean
10/10

10/10

Exceptional

08 Feb 2026

Jennifer

Friendly staff & clean room

Leisure Family_with_children

10/10

Exceptional

06 Feb 2026

Curt

Everything is clean, staff was great and hardworking. It’s quiet and easy to check in and check out. I think we found the right one this time. Restaurant next to it, thats probably hard pass. Just not good. We endured the experience. Lol. Other than that, you are a golden Staybridge. Thank you!

Business_and_leisure Family_with_children

10/10

Exceptional

05 Feb 2026

Karen

Nice place

10/10

Exceptional

04 Feb 2026

gary

Great… extremely clean and quiet. Staff was fantastic especially the manger Mr.Rivers

Friends_and_family Friends

10/10

Exceptional

01 Feb 2026

Francisco

Hotel was excellent. Clean nice and spacious rooms. The breakfast was one of the better ones we've had in a hotel

6/10

Pleasant

01 Feb 2026

Denise

Not enough towels in room, housekeeping did not pickup trash from outside hallways and the breakfast options were only for those who consume pork products

Friends_and_family Family

10/10

Exceptional

01 Feb 2026

Joshua

This hotel offers great amenities. The hotel is very clean, the rooms are spacious with a nice layout, and the staff are superb. The breakfast is great, too.

10/10

Exceptional

28 Jan 2026

Shawn

Everything was great from the staff to the room would definitely return again

Leisure

10/10

Exceptional

19 Jan 2026

Morgan

The rooms were very nice and clean

10/10

Exceptional

17 Jan 2026

Perry

Bathroom door needs door stop.

Leisure Partner

10/10

Exceptional

14 Jan 2026

Natalee

Good

Business Friends

10/10

Exceptional

13 Jan 2026

Daniel

Room was beautiful, great staff as well

10/10

Exceptional

04 Jan 2026

Janelle

Clean rooms and the room were roomy with nice amenities. Will definitely stay here again! Perfect location, friendly staff and beautiful clean hotel.

10/10

Exceptional

31 Dec 2025

Laneisha

Loved it!

Partner

10/10

Exceptional

31 Dec 2025

Stephanie

Spotless rooms with all the comforts of home.

Leisure Partner

10/10

Exceptional

27 Dec 2025

Teri

The amenities were amazing and the staff were so nice and welcoming.

10/10

Exceptional

26 Dec 2025

Geoff

Yes

10/10

Exceptional

26 Dec 2025

Deby

Great hotel. Would definitely stay there again.

Business_and_leisure Self

10/10

Exceptional

22 Dec 2025

Charles

Everything was great, especially the price.

6/10

Pleasant

09 Dec 2025

Mary

Only there a short time due to early am flight. Was charged for water which we did not purchase. Otherwise all okay.

10/10

Exceptional

09 Dec 2025

Mary

This place was amazing. Definitely be going back

10/10

Exceptional

07 Dec 2025

Mark

Breakfast was good, sausage was a little over cooked. But everything else was great.

Friends_and_family Family

8/10

Excellent

07 Dec 2025

aurora

Rooms were nice and spacious
Breakfast was decent, what was irritating is Saturday and Sunday they ran out of coffee and had to wait, coffee should always be brewing, you know weekends there’s always more people staying, and ran out of waffle mix on Sunday, Saturday there was no nonstick spray for waffle iron so when I made my waffle couldn’t get out because it was all stuck to griddle so I couldn’t eat my waffle. 1 person is not enough to tend to breakfast area to refill and clean especially on weekends.

Friends_and_family Family

10/10

Exceptional

28 Nov 2025

Kyle

Helpful staff, great amenities, and spotless room

10/10

Exceptional

22 Nov 2025

Natalie

Comfortable beds, clean room, fantastic shower and Dove products. The hotel was clean, breakfast was great and coffee was perfectly caffeinated - not watery and weak. They had the firepit on and it was really welcoming. Will definitely stay here every time we visit friends in the area!

Friends_and_family Friends

10/10

Exceptional

21 Nov 2025

Jon

Everything about the stay was exceptional.
Staff very curtious.

10/10

Exceptional

17 Nov 2025

Tania

The hotel is spotless the staff is friendly and the breakfast is delicious!

Leisure Self

10/10

Exceptional

16 Nov 2025

Coreana

We love this hotel. Our favorite place in Grand Rapids

Partner

10/10

Exceptional

16 Nov 2025

Nicole

Everything was perfect.

Business Self

10/10

Exceptional

14 Nov 2025

Kolten

Second time staying here and can't say enough about how great thee stay has been. Love the staff - Amazing work y'all.

10/10

Exceptional

14 Nov 2025

Daniel Edward

Only stayed 1 night but it was an amazing hotel and great experience! Would highly recommend!

Leisure Family

10/10

Exceptional

12 Nov 2025

Joshua

Very clean, modern, and quiet!

Business Self

10/10

Exceptional

11 Nov 2025

Derek

The room was very clean, the staff was friendly, and the accommodations were great! We visit regularly as our son plays football for Calvin University. We has stayed at a number of hotel and this has been the best by far!

Leisure Family

10/10

Exceptional

09 Nov 2025

Brandon

Rooms were clean and comfortable.

Leisure Family

10/10

Exceptional

02 Nov 2025

Kyle

The room was clean and the staff was great!