Extended Stay America - Grand Rapids

Extended Stay America - Grand Rapids - Kentwood

United States , Grand Rapids - MI
KENTWOOD , 3747 29th St Se
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100 reviews shown

2/10

Poor

26 Apr 2026

sara

Located in a good area, but the cleanliness was poor—the apartment was very dirty. There was no light in the bathroom; the fixture was dismantled, making the room look completely out of order. The TV stand was broken, the hallway carpet smelled bad, and the elevator was dirty. The reception staff were friendly, but they were unable to switch my room or resolve the electrical issue.

Family

2/10

Poor

26 Apr 2026

jessica

The hotel smelt like cat pee and mildew. Out hotel room did not lock. We ended up leaving the hotels and booking somewhere else.

Friends_and_family Family

6/10

Pleasant

25 Apr 2026

Cynthia

Room was clean although the hotel and rooms are very outdated. Carpet all throughout is dirty.

Partner

2/10

Poor

05 Apr 2026

Federico

Room was fine but toilet bowl was dirty with trace of human waste. Took me an hour and 45 minutes to get in and have a room even though I arrived at 12:15 AM and tried to use the courtesy phone but nobody answered for 45 minutes. The person in charge for the evening is not answering the phone and maybe sleeping. I even call the day before to inform them that my plane is coming late and I may check-in around midnight. Only when I called the reservation phn no did I get to talk to someone to tell them that I was in the lobby waiting for someone to check me in. I will never use this hotel for having irresponsible employee.

Self

2/10

Poor

29 Mar 2026

Tracy

The hot water didn’t work. I would like to have a refund this place was horrible.

2/10

Poor

28 Mar 2026

vivek

Bad smel

Business

8/10

Excellent

05 Dec 2025

Chiquita

Clean, spacious room. Clean shower...floors were clean.

Self

10/10

Exceptional

04 Oct 2025

Turpin

Very clean

4/10

Poor

28 Sep 2025

Hillary

One of the rooms had a roach in it and the other wasn’t as clean and looked like the ironing had throw up on it my whole visit was dissatisfied

Leisure Family

8/10

Excellent

20 Sep 2025

Joyann

The property is not well lit. No visible signage from street

Leisure Self

4/10

Poor

16 Jul 2025

Joshua

Would not stay here again.

Business_and_leisure Family

2/10

Poor

14 Jul 2025

Tiffany

I wouldn’t even let my dog sleep in that place!

Business Pet

8/10

Excellent

29 Jun 2025

Kitreth

The rooms were spacious and quiet.

Leisure Family

2/10

Poor

24 Jun 2025

Jeff

Called three times and was promised a call back. Did not happen. It is beneath Expedia to have this property on your site. Absolutely sucks.I expect the same B.S. silence from this review as the last 4 attempts. Never a person at a check in space. Pathetic

Leisure Family

8/10

Excellent

22 Jun 2025

Brianna

the bed was soft

Leisure Self

4/10

Poor

14 Jun 2025

Lizbeth

They didn’t have the 2 rooms we booked. They only had 1 and wasn’t notified until we got to the hotel.

Leisure Family

8/10

Excellent

14 Jun 2025

Brian

Bit disappointed

The property showed some deferred maintenance and the clientele were coming and going all night long

Self

4/10

Poor

07 Jun 2025

Richard

There was no front desk. The first room had a broken window. The second had a broken fire alarm that kept beeping. There was no phone in the room (literally had a fake phone). Seemed like a motel in a pit stop.

2/10

Poor

02 Jun 2025

Lindsey

Front desk was not open at 10pm, people backed up trying to check in with someone going in and out of an office. Conditions were very poor, rusty fridge, missing drawers, bathroom door handle fell off. Fire alarm going off in the middle of the night due to smokers (in a non-smoking hotel/state) If I would have had another option that late I would have taken my daughter elsewhere.

Leisure Family

4/10

Poor

01 Jun 2025

Myra J

Was fecal matter on wall near toilet - exterior side doors didn’t work - worst of all front desk gated after dark - fire alarms went off app midnight - no staff to be found - and card wouldn’t work in lobby door to get back in - vicinity was questionable! Won’t stay again!

Leisure Family

2/10

Poor

01 Jun 2025

Caleb

Smells of weed. Dirty floors. Hair in the bed. Hair on the toilet. Rust all over the fridge and appliances. Rust on the bathroom counter.
Just all around dirty place to be in.

Business_and_leisure Self

4/10

Poor

01 Jun 2025

Christopher

Service Counter not open late. Late check-in cumbersome. Looks okay from the outside, but tired, smelly and worn out inside. Would not stay there again.

Leisure Family

10/10

Exceptional

06 May 2025

Lori

Nice and very quiet

2/10

Poor

01 May 2025

Derek

The front desk claimed that I checked in too late and that they had given my room away but they still charged my credit card and it was more than the amount provided by Expedia. I’m still awaiting a refund and was left with out a hotel room for that night

Business_and_leisure Self

2/10

Poor

29 Apr 2025

Autumn

Absolutely the worst experience I’ve ever had. They did not give us the room we paid for and made no apologies whatsoever and refused a refund and then they had no breakfast as promised and the front desk closed at 10 and didn’t open until 10 am and the keys constantly didn’t work so we were often locked out of our room with no front desk worker

Family_with_children

2/10

Poor

27 Apr 2025

anna

Entire third floor smelled like smoke, bathroom wasn’t properly cleaned. Carpet in hallway needed vacuumed

Leisure Partner

2/10

Poor

27 Apr 2025

DiLawn

Service

The room was very nasty also bugs in the restroom in the am when I woke up…. TV barely worked…. I want a full refund….

Business Self

10/10

Exceptional

31 Mar 2025

Cecilia

We only needed to stay for one night, but the room was clean, bed comfortable, and the floor was quiet. Would recommend for even a short terms stay.

Leisure Partner

8/10

Excellent

25 Feb 2025

Jeff

No hold on card

Could use larger towels

Leisure Self

10/10

Exceptional

24 Feb 2025

Deon

Property was pretty quiet majority of the time. Nice simple check in and towel sets and soap were provided.

Partner

4/10

Poor

21 Jan 2025

john

Got to check in late and no employees around had to call the office twice and 30mins later we were able to start the check in process. Truly find unappreciated and un welcomed.

Leisure Family

10/10

Exceptional

09 Jan 2025

Thang

Peaceful and safe

Business_and_leisure Self

10/10

Exceptional

01 Jan 2025

Sarah

Had a great time

Leisure Partner

2/10

Poor

31 Dec 2024

Hadley

Horrible

Infestation of ants coming in from cracks all over the hotel room and bathroom. Gathered in clusters. Lifted up the sheets and there were bugs underneath and blood. Lifted up the couch cushions and there was food from the most recent guest underneath. Sinks weren’t clean. Debris left from previous tenants. Was here for a work stay and left early to check in somewhere else because of how disgusting this place was. No toiletries or clean towels. Entire place reeked of smoke.

Partner

10/10

Exceptional

30 Dec 2024

Ebony

Great Staff!

Sara at the front desk was very welcoming, accommodating and efficient! The bed and pillows were comfortable and the location is quiet. A great place to to rest your head.

Friends_and_family Family

2/10

Poor

29 Dec 2024

Nicoya

When you know better you do better , you live how you was raised , holiday inn and suites, whyndam suites, hell even comfort innn ,would never !!! They need new management and employees, or they need to be shut the hell down ASAP!!! NEVER AGAIN !! “ cause wasn’t absolutely nothing extended nor suite about it at all

Business Partner

10/10

Exceptional

23 Nov 2024

Kimberly

I came to stay just one night Tory concert and was greeted promptly when I came in. When I went to go talk to them regarding my dogs and inquiring where my dogs needed to go to the bathroom the person at the front desk was very informative and provided my pups some treats! They made myself and my pups feel very welcomed

Self

4/10

Poor

11 Nov 2024

Ryan

Musty smelling room with water damage in the bathroom.

Business Self

10/10

Exceptional

22 Oct 2024

Naomi

Lowkey and affordable

Business_and_leisure Partner

4/10

Poor

21 Oct 2024

Connie

There was supposed to be a carry out breakfast but there wasn’t. The desk area was closed 10:00 pm till 9:00 or 10:00 am. There was a kitchen in the room but no glasses or coffee maker, no ice machine, no snack machine or drink machines. They allow dogs which is nice but the walls are so thin we could hear a dog barking at night. Also there was a large puddle of urine in the elevator. They did clean it up quickly though. Won’t stay there again.

Leisure Partner

8/10

Excellent

11 Oct 2024

Thang

Good

2/10

Poor

02 Sep 2024

Treville

It smells like animal feces in the hallway and the room. I couldn't stay there and had to book
a room at another hotel.

Partner

2/10

Poor

04 Aug 2024

Dawn

The room was not good the doors didn’t shut properly there was van roaches in the room

Leisure Family

6/10

Pleasant

25 Jul 2024

Verified traveler

Breakfast is too simple(grab and go)

Friends_and_family Friends

8/10

Excellent

24 Jul 2024

Scott

We stayed here 1 night upon arrival to GRR. Overal it was a good stay. The bed was good, not great but wasn't terrible. Thr next day the frond desk lady wa svery friendly and asked how our stay was. The only thing is that one of the sude doors to get into the building is jammed, it took many attempts inserting yhe key card for the door to open. Someone actually told us thar eventually it will open. That was 11 pm, we wanted to rest and not to stay outside teying to get in.

Business_and_leisure Partner

4/10

Poor

21 Jul 2024

Verified traveler

AC units emit strong urine odor

The first room I was assigned smelled like urine. However, I have been known to mis-identify odors, so that smell may well have been the through-wall AC unit. AC units will emit a urine-like smell when there is a buildup of mold and bacteria from condensation on the cooling fins (internally).

They assigned me another room without question. It smelled fine at first, but once I ran the AC for a bit I began smelling the same odor (though not as strong as in the first room).

Business

10/10

Exceptional

14 Jul 2024

Barbara

We were impressed with our stay

Friends_and_family Family

2/10

Poor

10 Jul 2024

Jennifer

I went to check in and they did not have the amenities listed for the room. I said I didn’t want to stay there if that was the case. She told me fine and that she refunded me, but she never did. So I had to pay for hotel room I didn’t even stay in. Customer service was extremely poor, completely unapologetic, and it looked unbelievably rundown and dirty compared to the picture

Business Self

6/10

Pleasant

07 Jul 2024

Daniel

There were many pets that were being very loud on our floor. Staff helped us retrieve a lost item, and were very welcoming to us.

Leisure Partner

4/10

Poor

29 Jun 2024

Cheri

Thanks

8/10

Excellent

28 Jun 2024

Philip

We had an issue with our door lock. The front desk quickly resolved the issue.

Leisure Family

2/10

Poor

16 Jun 2024

Donna

I left and need a refund it was dirty and not a good vibe in the safety issue

Friends_and_family Friends

2/10

Poor

09 Jun 2024

Verified traveler

Awful

The room was filthy. The bed skirt was dirty, the bathroom had some sort of black grease, the office chair had numerous stains and was broke, the recliner couldn't recline because of the sticky substance holding it back... Ugh. I would NEVER stay here again. Spend the extra dollars, stay somewhere else!

Partner

4/10

Poor

03 Jun 2024

Timothy

Wow extremely dirty and stained carpets, the place smelled like a BBQ in the hallways and rooms. No Bueno.

Business Self

2/10

Poor

03 Jun 2024

Carolyn

I had a reservation for this property with a late arrival. When i got there at 11p there was a person sleeping in the grass in front of the hotel, 2 others on a bench, and 3 people hanging out in the lobby. Because this put up red flags, i asked to see my room before i signed in. When i entered the room the smell of urine was so strong i almost gagged. The wallpaper on one wall was pulled off in football sized chunks. There was no way i was letting my daughter and grandson stay in this room nor myself with asthma. I was shocked that this property thought this was ok. We left and had to find another hotel at midnight. Look at your rooms before you sign.

Family

6/10

Pleasant

31 May 2024

Judith

Okay

2/10

Poor

18 May 2024

Tamara

Property manager had a bad attitude. Overall they were shady on many levels.

Business_and_leisure Family

2/10

Poor

12 May 2024

Omar

The check-in timeframe is misleading. Says until midnight but even with a heads up that I would be late, still before midnight the reservation was erased. Then with a new reservation I was given a room with someone already occupying it. Took over half a hour to check-in. When we finally got the room we had missing blankets, pillows, and a drawer was broken and left on side of dresser.

Leisure Partner

2/10

Poor

06 May 2024

Apu

Toilet pan was not clean.

Leisure Family

8/10

Excellent

05 May 2024

Sharde

Everyone was friendly and helpful!

Business Family

2/10

Poor

28 Apr 2024

Verified traveler

Staff was friendly but never, ever again ….the combination between the smell, the sticky carpet and the condition of the rooms was enough to check this place off my list, forever. Spend the extra $$ and try somewhere else!

Partner

8/10

Excellent

27 Apr 2024

Jaime

Check in process was great. We arr8ved late and the front desk receptionist was very friendly and nice. Quiet, comfortable and convenient

Friends_and_family Family

10/10

Exceptional

26 Apr 2024

heather

Quiet and clean. Fair price, check in went smooth. Close to much shopping and restaurants. No problems, would recommend.

Business_and_leisure Family

2/10

Poor

22 Apr 2024

Robert

Attempted to check in but my double queen room was replaced with a single king bed. Had to book another hotel.

10/10

Exceptional

20 Apr 2024

Terry

I needed a place to keep the rain off me for a couple days while in town for an event. This hotel was a decent, affordable option, it seemed to be looked after very well, and anything i could want was in just a few blocks. Would absolutely stay again!

Leisure Self

4/10

Poor

07 Apr 2024

Tom

Front desk service was terrible

Friends_and_family Family

10/10

Exceptional

06 Apr 2024

Makoto

Facility is not new looks like but cleaned enough.
To consider the value paid, it is good for me.
Breakfast was coffee, two kinds of muffin, snack bar, etc. only but enough for me.

Leisure Self

6/10

Pleasant

21 Mar 2024

Verified traveler

Dln

First look at bathroom counter made it look dirty but it appeared it had been burned. Countertop was very worn. Don’t think you could have taken a bath. Didn’t appear to be a stopper

Friends_and_family Friends

4/10

Poor

28 Feb 2024

Kristen

Nope

What good is a kitchenette with no pots/ pans, dishes, etc? No blankets, just thin coverlettes, old yellowing sink, no remote for tv. Our truck was hit while parked and no cameras on property sono way to catch the culprit who damaged the vehicle and took off. Continental breakfast is coffe and granola bars only. My bar was outdated.

Partner

6/10

Pleasant

19 Feb 2024

Kristen

Won't Return

Provided no siap, no blow dryer, no hlanket no remote. Continental breakfast is granola bars and coffe, nothing more. No security cameras so ni way to see who sideswiped our truc, leaving major danage.

Partner

6/10

Pleasant

01 Feb 2024

Wayne

Bathroom and tub were dirty. Little hot qater. Counter in kitchen was dirty with crumbs

Leisure Self

2/10

Poor

09 Dec 2023

Valerie

The first room we had had bugs all over it.

4/10

Poor

24 Sep 2023

Sada

Black mold in bathroom, no ice vending, gross dirty brown carpet everywhere, smelled like smoke, seemed like it’s being used as a halfway house for some program

Leisure Family

6/10

Pleasant

05 Sep 2023

Nicholas

Stuff is outdated, land lord special of a room. Bathroom wernt clean well at all. Main portion of the room was fine.

Leisure

2/10

Poor

22 Aug 2023

Yannick

Dirty room

2/10

Poor

18 Jun 2023

Jane

Left without a room

When we got to the hotel they told me they were overbooked and I didn’t have a room! It would have been nice if Hotels.com would have called me so I would have had more time to find another room.

Friends_and_family Family

4/10

Poor

24 May 2023

Latesia

I used to work at ESA when it first was built. Fast forward 20 plus years later the rooms look like there has not been one upgrade since then.

Leisure Family

2/10

Poor

14 May 2023

Brant

Tiny TV, queen bed was smaller than full size, smoke detector was disabled, hallways smelled, bathroom was missing blow dryer... Never staying there again.

Leisure Family

2/10

Poor

07 May 2023

Rafael

Overbooked stole my money

2/10

Poor

25 Mar 2023

Laylay

Just nasty and the tv didn’t even work

4/10

Poor

05 Mar 2023

Henry

Not clean

Leisure Self

6/10

Pleasant

11 Feb 2023

Verified traveler

1st hotel room was dirty. Got another room. Keys didn't work so got ANOTHER ONE. Sink had a crack in it. Other than that. It was ok

Friends_and_family Family

10/10

Exceptional

28 Jan 2023

Sheila

Great location for a company party we attended near by. Thank you.

Leisure Partner

10/10

Exceptional

23 Jan 2023

Linda S

Staff was friendly and helpful!

Leisure Partner

4/10

Poor

02 Jan 2023

Egor

Breakfast - cereal only with cold water.
They were out of toilet paper for the whole hotel.

Business Partner

4/10

Poor

28 Dec 2022

Ananda

Dirty room and no blanket in room

No blanket was provided. By the time I retaliate we didn’t have blanket in our room the front office was closed. GM was filling in a friendly guy. He said even he didn’t have blanket in the room. Towels had hair all over. It was really dusty all over the bed and rooms. Please clean and vacuum.

Friends_and_family Family

10/10

Exceptional

14 Nov 2022

Michael

Everything was Awsome!!! Thanks to the manager Ray she is the best.

Business_and_leisure Family

8/10

Excellent

17 Oct 2022

Jamie

comfort

it was a relaxing time at ext st amer. all amenities were close by

Self

4/10

Poor

06 Oct 2022

Marva

Disappointing

The place old, not very clean, stains on linens and smelled super funky. Had to open windows which did not open easily. Hairdryer and phone didn’t work. Very loud resident all night. Then had to check out a day early on Oct 4. Since I pre-paid ( never again!), no refund. Said I had to get it from Hotels.com. Tried to get it before I left and you said it was up to the hotel. Still need one night refund. Please reply! Very unhappy with the whole thing!

Friends_and_family Family

4/10

Poor

03 Oct 2022

Mark

Canceled without notification

We were going to be late arriving so i called the hotel at 8pm. I was told that due to a plumbing issue my room an a dozen other reservations were canceled. I asked why is was not contacted & the hotel told me they did not have my contact info, just my name. After an hour on the phone with Hotels.com, better arrangements were made for the inconvenience.

Friends_and_family Family

4/10

Poor

02 Oct 2022

David

The property was run down. The room was not clean. There was dirt and dust in the corner on the counter in the bathroom The sink and bath tub was worn and appeared to be stained, peeling and dirty. The room had a mildew odor. The lobby smelled like marijuana. Also, I was woken-up in the middle of the night by loud music. Car parked below my window had the music/bass up loud with rap music. I couldn't sleep.

Business_and_leisure Self

6/10

Pleasant

28 Sep 2022

Kathy Van

The location was great for a quick get away.
Nothing really great about the place

Business_and_leisure Self

6/10

Pleasant

26 Sep 2022

Gary

Orbitz had overbooked, so I had no room. Fortunately, the staff was s o excellent that they cleaned a room that had not been done by the housekeepers so I could stay. EXTREME thanks to the managers; not so good on behalf of Orbitz!

Leisure Self

4/10

Poor

19 Sep 2022

Peter

Nothing especially good.
There was no coffee in the room. There were no USB charging ports in the room. There was no water glass in the room. The 'breakfast' was granola bars, cellophane wrapped mini muffins, oatmeal packets and really bad coffee. For $100 I expected much more.

Leisure Family

6/10

Pleasant

08 Aug 2022

cora

Pros - affordable, good parking, full size refrigerator. Front desk staff was super nice, got us checked in quickly and checked out just as fast. One of my friends got lost without his phone and the front desk person was so nice to get them in touch with me. So very thankful for that.

Cons - the air conditioner was VERY load. Made horrible noises every time it came on. There was a weird smell in the room. The room was outdated and could use some remodeling. The blankets on the beds were paper thin. The shower water did not get very hot.

Leisure Friends

2/10

Poor

01 Aug 2022

Darrell

Horrible

Horrible... please call me 3176546620

Friends_and_family Family

4/10

Poor

17 Jul 2022

Jason

Smelly

This hotel was very unkept. We had 2 rooms and both smelt very bad.

Friends_and_family Friends

6/10

Pleasant

06 Jun 2022

Verla

Staff was amazing. Room was okay. Needed to be aired out had a fishy smell.

Leisure Family

4/10

Poor

16 May 2022

Cynthia

This room was a bit under average. The bathroom wasn't the cleanest-lipstick on the sink and crap in the toilet. The TV cable input was unavailable all weekend long. Card key had to be recharged a couple of times. Called front desk to ask for a referral for a place to eat breakfast, and the guy asked me if I wanted to eat breakfast with him! Then hung up on me. I think I would stay somewhere else next time.

Leisure Family

2/10

Poor

15 May 2022

Kurt

Property was ok.

Leisure Partner