Name: Tru by Hilton Grand Rapids Airport
Address: 4570 28Th Street Se, Kentwood, 49512, US

6/10

Pleasant

02 Aug 2026

Megan

The staff was very friendly, but after checking into our room it was very warm. We turned down the thermostat and left for a few hours, after coming back it was still hot in the room. They switched our room with no issue, but we booked a king size room and were switched to a queen size room. We were also told they weren’t sure if that AC would work either! (Luckily it did). They admitted they knew multiple rooms had broken ACs. Seems like they should either fix those or not book them.
Breakfast was okay, but not much seating for a busy crowd. Beds are not the most comfortable but not bad for a night. Overall the hotel is very clean with friendly staff.

10/10

Exceptional

28 Jul 2026

Alison

This was the cutest. Minimal but with great features like a water station for filling glasses and bottles. Very new and clean. Will definitely stay at this brand in the future.

10/10

Exceptional

26 Jul 2026

Cheyenne

Staff was very friendly, room was very clean: all of the amenities were explained really well to us and times without even having to ask. Highly recommend it’s by a lot of things like restaurants in the mall right down the street from Dave & Buster’s. I would definitely stay here again.

8/10

Excellent

26 Jul 2026

William

I liked the wood floors in the rooms and bathrooms were very nice. The lobby was modern and breakfast was very good. The dog area was poor with a lot of rocks and dirt with no grass. The mattresses were not comfortable and bedding thin. Pillows were Comfortable. I didn’t care for the strong smell of chemicals in the room but appreciated how clean it was. I like the other Hilton near Wyoming Michigan better.

8/10

Excellent

25 Jul 2026

Kevin

My wife and I stayed one night (King Room) and loved the large, clean lobby and all its amenities - complimentary coffee, tea, water, pool table, board games, and a many chairs and comfortable seating. Our floor's hallway carpet was pretty messy however. Not sure if no one swept it in awhile. Carpet had a lot of crumbs, trash, etc. We did notice a chemical kinda smell in the hallway and elevator as well...may have been some type of disinfectant. idk. Our room was clean, smelled fine, good size, modern decor, mini fridge, desk, the normal. AC worked well during our stay. Restroom was very nice, clean, and modern. We loved all the provided soups, lotions, shampoos, conditioners bottles. Our complaint would be the bed was not very comfortable. Nice pillows though. Second, there was no chair beside a rolling desk chair in the room, so if you wanted to just sit and relax it had to be on the bed itself which was a bummer because the room was big enough for a loveseat or corner chair. Breakfast was good including hot eggs, sausage, pancakes, and a nice oatmeal station. The staff wasn't real friendly however during check in and check out. The two men didn't say much and were not real happy looking. two staff were in an argument over something during our breakfast time. A bit awkward to listen to. Overall - our stay was good, not great

10/10

Exceptional

21 Jul 2026

nathalie

Emplacement, staff 👍 déjeuner good

Friends_and_family Friends

10/10

Exceptional

20 Jul 2026

Emily

Easy check in, clean and accessible rooms with lots of space and lighting

Partner

10/10

Exceptional

19 Jul 2026

Cheryl

Unknown

10/10

Exceptional

17 Jul 2026

Hillary

Modern, clean, and fun! Great breakfast!

8/10

Excellent

15 Jul 2026

raymond

Hit my expectations.

8/10

Excellent

12 Jul 2026

Tamara

Disappointed there was no side chair in our king room. There was a desk chair but not for relaxing…so unless you like sitting on the bed - you were out of luck. (We were there one night so didn’t make an issue)

Also no cups were left in the room - none in bathroom for use either. Had to go back to desk for this item.

Partner

10/10

Exceptional

12 Jul 2026

Diane

Easy check in. Clean room. Friendly staff. Great breakfast.

Family

10/10

Exceptional

05 Jul 2026

Samantha

Everything was clean and staff helpful. Breakfast was good.

Self

10/10

Exceptional

29 Jun 2026

Rory

Staff was exceptionally kind and helpful. The property was pristine, inside and out. Great area with many dining options from upscale to drive through in the area.v

10/10

Exceptional

23 Jun 2026

Katharina

Very clean and staff was nice.

Family_with_children

8/10

Excellent

22 Jun 2026

Serg

Clean, newer hotel. Pleasant staff. Stayed with a family one night. We would book it again.

Family_with_children

8/10

Excellent

19 Jun 2026

Alex

Clean and efficient. Beds were awful though. Stiff and felt like I was going to roll off the side.

Family_with_children

2/10

Poor

17 Jun 2026

John

I was no notified till day of arrival that they could not honor my reservation due to overbooking. They without contacting me made a reservation at a staybridge suites and sent me a message online. I am a Hilton Honors member who was using a 3 pm check out perk due to a lunch meeting.

The hotel they referred me too had 1 pm latest checkout. The only good
Thing I can say is the unit was spacious. The curtains were wrinkled, towels were uber thin , holes in curtain liner to keep light out etc…. It was HIGHLY disappointing!!

I called Tru last night and asked for mgr to call me today as I was VERY dissatisfied!! I have yet to receive a call.

Self

2/10

Poor

16 Jun 2026

Tiffany

Clean, sure. I love to see a clean hotel.
However I truly rate my experience based on how easy staff made it to check in and the interactions with the staff who work at the hotel.
This was the worst stay ever.
Started off by arguing with front desk about how I paid my room in full back in April. Had the receipt to prove. Still ended double charged for the room with no call back from a manager.
After check in we realized there was not a remote for the tv anywhere. Requested a new one immediately. Waited around for about 30 mins and nobody showed up with one so we told the front desk we were grabbing dinner real quick. It was now 10:30 at night, 4 hours past check in time. Still no remote. Front desk claimed they tried to bring me one while I was out (I was gone 30 mins) but if that were the case… they would’ve had it on hand when I asked again. I continued to wait 30 more minutes for a remote.
Pool was cloudy and dirty. Hand rails weren’t even secured.
Desk staff lied to my face without a care.
Worst tru I’ve ever been to.

Family_with_children

6/10

Pleasant

14 Jun 2026

Greg

We had issues with check in where first they couldn’t find our reservation and then we were sent to a room that hadn’t been cleaned. They guy at the counter was not helpful at all and didn’t seem bothered that we were upset

Partner

6/10

Pleasant

14 Jun 2026

Alan

There was an issue with my check in. Apparently my first and last name were reversed by either Expedia or the hotel and the clerk was confused and took a few minutes to proceed with the check on.

Self

4/10

Poor

14 Jun 2026

Mariana

Clean hotel, front desk staff was rude

Family_with_children

10/10

Exceptional

11 Jun 2026

John

The property was great. Breakfast was good, the swimming pool was great except for the broken handrail going into the pool. I would stay at this hotel again.

Friends

10/10

Exceptional

08 Jun 2026

DEBORAH

The staff is wonderful. If you need anything, they get it for you. The breakfast area is always kept clean while open. I hope the woman knows how much that is appreciated.
I wanted hot tea around 9pm. The person at the counter got me fresh hot water.

Self

10/10

Exceptional

21 May 2026

Brian

Perfect for the night before our flight. Affordable parking and free airport shuttle make it our go-to hotel before flying out of GRR.

Friends_and_family Family

10/10

Exceptional

18 May 2026

Karen

Breakfast was a bit of a downfall but excellent otherwise.

Partner

10/10

Exceptional

11 May 2026

Karen

The pool handrail was broken. But otherwise a very good stay.

Friends_and_family Family

10/10

Exceptional

06 May 2026

Sean

This hotel has a great breakfast, clean rooms, nice staff.

10/10

Exceptional

04 May 2026

Tammy

When we were greeted at check-in, the young lady was so energetic. Very informative and so polite.

Friends_and_family Friends

8/10

Excellent

04 May 2026

Jennifer

I stayed here the night before taking a proctored exam nearby. I’m a light sleeper and always examine the room for stray hairs or stains. The hotel room was spotless and the blackout shades were excellent so I slept well. The outside weather was abnormally hot for April and the only thing that bothered me was, although I had the thermostat set to 69, the AC only hovered at 71.

Self

10/10

Exceptional

03 May 2026

Krystal

The room was clean and the property was well maintained.

Friends_and_family Family

10/10

Exceptional

24 Apr 2026

Jacqueline

I enjoyed a swim before bed, slept comfortably. and appreciated breakfast in the morning.

Self

8/10

Excellent

22 Apr 2026

HEATHER

The staff was friendly and the rooms were clean, which made for a pleasant stay overall. The only downside was the noise level. Sound carried easily from the hallways, making it hard to relax at times. It almost felt like there was little sound insulation between spaces. I’m not sure if the vinyl flooring instead of carpet contributed, but you could hear nearly everything.

Self

6/10

Pleasant

06 Apr 2026

Sue

The front desk clerk set my wake up call for 2 am when I asked for a 3 am call; there was a noticeable sized spider on my bed and I was on the 4th floor; the water for tea was luke warm at best; free breakfast started at 7 and I left for the airport at 4 am; just felt really \"average\" to me for $200

Self

10/10

Exceptional

29 Mar 2026

Bobbi

Great staff. Close to everything. Very clean

Family_with_children

10/10

Exceptional

29 Mar 2026

Cynthia

Close to the airport, best coffee, clean room,nice service and breakfast was good

10/10

Exceptional

20 Mar 2026

Lisa

Great hotel

Partner

6/10

Pleasant

08 Mar 2026

Sarah

My bathroom had mold in the sink as well as the edge of the tub surround. The hair dryer did not work. The mattress was terrible and the cheap microfiber sheets had me waking up sweating with the room thermostat set at 68! I'm probably too generous with my ranking honestly. The highlight was the breakfast attendant who did a great job and was very nice to interact with.

Partner

8/10

Excellent

06 Mar 2026

Dawn

In the lobby , it wasn’t family friendly. There were some people in the lobby playing pool, not properly and more people came in from their group. They smelled of pot and a lot of swearing. They were there for hours and we were hoping to be able to play some board games and play pool but we were not able to because of the large group of inconsiderate people.

The room was very clean and the beds were comfortable. The shampoo, conditioner, body wash, hand soap and lotion were very lovely. If we were to come back I wouldn’t want to be on the 3rd floor, it sounded like someone was stomping above us all night long. The breakfast in the morning was delicious.

Friends_and_family Friends

10/10

Exceptional

01 Mar 2026

Nicholas

Hotel staff was great and friendly especially the front desk.

Family_with_children

6/10

Pleasant

23 Feb 2026

Sandra Leanne

Room was clean. People smoking right by open entrance doors is a put off

Self

6/10

Pleasant

15 Feb 2026

Michael

Not much in room , like microwave, extra chair, desk small, bed too hard, a group of people came and made such a mess, and it was very uncomfortable with them. They made too much noise at 2 am in the hallway. The people made a mess everywhere.

Partner

10/10

Exceptional

14 Feb 2026

Angela

Friendly staff and clean motel!

Leisure Self

10/10

Exceptional

07 Feb 2026

Joy

Very clean room, good breakfast, love keyless entry.

Leisure Family

10/10

Exceptional

01 Feb 2026

Robert

The place was very clean great location but set back far enough from the main road so it was quiet in the rooms

10/10

Exceptional

31 Jan 2026

Mary

PLUSES: staff were over the top helpful, very clean, wonderful to have a pool and game area, terrific that they accept dogs. Seems geared to a younger crowd.
MINUS: people above us were noisy, not the fault of the hotel.

Leisure Pet

10/10

Exceptional

23 Jan 2026

Joel

Room felt brand knew, lots of well located hangers and nicely laid out. Bed was comfortable. Breakfast was very good, automatic pancake maker made some tasty pancakes!

Partner

10/10

Exceptional

11 Jan 2026

Kathleen

Yes. Very clean & friendly staff

Friends_and_family Family

10/10

Exceptional

24 Dec 2025

Amy

Everyone was helpful. The pool and entry way was clean. Our rooms were nice.

Partner

8/10

Excellent

18 Dec 2025

Adrian

Clean rooms nice staff horrible breakfast

Business Self

10/10

Exceptional

21 Nov 2025

Greg

all good

10/10

Exceptional

10 Nov 2025

Gary

All went well.

4/10

Poor

09 Nov 2025

Dann

Front desk guy, didnt listen to my requests. He didnt seem to understand english very well.

Leisure Family

8/10

Excellent

29 Oct 2025

Delores

Good location and friendly staff.

Business Family

8/10

Excellent

25 Oct 2025

Joshua

Tru is an excellent concept if you don't need much from a hotel room. The minimalist decor and modular furniture make this hotel ideal for when you are just passing through. Don't expect common inclusions like an ice bucket or mini soaps. The noise from the nearby main road can be loud at times, but the curtains do a good job of blocking light. Parking is ample and the staff is friendly. The included breakfast is simple, but is a great way to start the day and gets you fueled up to head out.

Business Self

10/10

Exceptional

20 Oct 2025

Deborah

Healthy enough to know the foods.parking no hassle-free. Staff friendly very cean rooms and pently of towels

Leisure Family

8/10

Excellent

20 Oct 2025

Michael

New hotel with nice facilities and very friendly staff. The breakfast is pretty lack-luster (powdered eggs, little and sad fruit). But otherwise a great stay!

Leisure Family

4/10

Poor

06 Oct 2025

James

Minimalist vibe was taken too far. No drawers no closet beds way too soft air conditioner too noisy. Will no do it again

8/10

Excellent

06 Oct 2025

Renee

staff was awesome room was clean

Business_and_leisure

10/10

Exceptional

21 Sep 2025

Donald Hendrick

Clean room, quiet, breakfast

10/10

Exceptional

01 Sep 2025

Richard

Hospitality at Its Best with Tracy & Jada

Tracy was outstanding—always helpful, welcoming, and smiling from the moment we arrived. The rooms were spacious and comfortable, and the breakfast had a great variety of options and was truly enjoyable. A wonderful stay at Tru by Hilton Grand Rapids Airport! Jada greeted us with her bright, welcoming smile that instantly made us feel at home. She went above and beyond to make sure we had everything we needed and truly made our experience enjoyable. Her warmth and professionalism stood out—thank you, Jada!

Friends_and_family Family

10/10

Exceptional

30 Aug 2025

Lynne

The staff members were so accommodating during a difficult time for us. The breakfast selections were great as well. We loved having our dog with us. We were very pleased with our stay.

Business_and_leisure Partner

8/10

Excellent

23 Aug 2025

Harold

Very friendly and helpful

Helped us book and check in early, in a desperate pinch to make a wedding

Friends_and_family Family

8/10

Excellent

21 Aug 2025

William

Great location 5 mins. from the airport and hotel shuttle service is excellent. Staff very helpful and extremely cordial.
No bath tubs except in handicap rooms. Quality of the breakfast was good but not exceptional.

Leisure Partner

4/10

Poor

18 Aug 2025

DEBORAH

Very upset. The Pool was closed. We were not told that when we booked.
There was garbage piled up by the elevators. It sat there until the next day.

Leisure Partner

2/10

Poor

17 Aug 2025

Jessica

Tru HIlton does not have our reservation, in spite of confirmations coming in from Travelocity as recentlyt as this minute. Very unwelcome stress at the end of a long day of travel. All my Travelocity confirmation emails reflect Oct 17 -18.

10/10

Exceptional

17 Aug 2025

Christopher

Clean, good staff

Leisure Family

10/10

Exceptional

17 Aug 2025

Danyal

Spacious, new, and practical space

Leisure Family

4/10

Poor

16 Aug 2025

Berry

Blinds in the room were broken.

Partner

10/10

Exceptional

09 Aug 2025

Daniel

Loud a/c

Our only discomfort was caused by the loud a/c unit.

Friends_and_family Family

8/10

Excellent

07 Aug 2025

Sean

Okay I chose this place based on the cleanliness score, it was very high and it was clean and the beds comfortable. However, the breakfast bar had the pancake machine broken both days. We had long meetings that ended late and wanted a hot tea or coffee but both nights the dispensers had not been managed and everything was cold. One staff member admitted she did not know how to manage them. The milk was bad in the little containers as well. We travel a lot and stay in hotels, we are thankful for clean and comfortable rooms, you got that. But the little things make take the journey over the top.

Business_and_leisure Family

4/10

Poor

05 Aug 2025

Dennis

Stayed 3 nights, sheets didn't fit on king bed. They were either for double bed. Never had housekeeping called front desk twice to get clean towels and had to pick them up at front desk around 8:45pm
Floor in bathroom very slippery and fell coming out of shower. Noise from room AC was very noisy kept getting worse the day of checkout.
On the positive side, staff at front desk very nice.
.

Business_and_leisure Partner

10/10

Exceptional

03 Aug 2025

Anthony

Great location and friendly staff!

10/10

Exceptional

03 Aug 2025

Ross

Clean friendly staff comfortable bed, nice toiletries, great atmosphere, will stay here from now on

Leisure Partner

10/10

Exceptional

22 Jul 2025

jennifer

This hotel was reasonably priced for the services. Had an excellent breakfast and spacious rooms.

10/10

Exceptional

20 Jul 2025

Alexandria

Great stay! Very busy weekend, difficulty finding parking near.

Business_and_leisure Partner

10/10

Exceptional

20 Jul 2025

Katharine

Great stay! Clean, quiet and comfortable!

Family

10/10

Exceptional

18 Jul 2025

DEBORAH

The staff was wonderful.
Jada is the Best

Leisure Self

10/10

Exceptional

01 Jul 2025

Adrianne

Great weekend

We were there for a getaway weekend and had a very nice stay

Partner

10/10

Exceptional

25 Jun 2025

Robert

Nice stay at the Tru

I liked the TRU. The staff was pleasant and helpful. The room was modern and clean. Breakfast was good. Parking was adequate. Restaurants and shopping nearby. Negatives were that the bed frame was heavy and stuck out beyond the bed. It was easy to bump your shin or legs on it. I would recommend the hotel.

Business

10/10

Exceptional

21 Jun 2025

Kimberly

Tracy at the front desk was amazing

Partner

10/10

Exceptional

01 Jun 2025

Kathleen

Very clean room and comfortable bed. Jada at the front desk is the best!

Leisure Self

10/10

Exceptional

20 May 2025

David

Jada was a complete joy to deal with at check in. Very personable and and was always smiling. Very busy area.

Business Self

8/10

Excellent

17 May 2025

Lynne

Wonderful stay

It was easy to get to from the hospital so the local worked out well.

Friends_and_family Family

4/10

Poor

06 May 2025

JULIA

The note in the room stated \"room service every other day\" - nothing was done for three days, not even trash taken out. Water pressure in the shower on 4th floor so low that it was difficult to wash. Smoke detector was right over the bed blinking every 30 seconds, sleep was almost impossible without mask. Breakfast with little variety and poorly prepared, with some things constantly missing. When I told the hostess about room not cleaned properly she started giggling and behaved in very inappropriate and unprofessional way.

Leisure Self

10/10

Exceptional

28 Apr 2025

Chris

Great Value and Location

Easy checkin. Clean and comfortable. Will definitely stay again.

Business

10/10

Exceptional

19 Apr 2025

Mark

Bed was hard and very uncomfortable. Woke up 3 times during the night with a backache. Got up before alarm went off.

10/10

Exceptional

13 Apr 2025

Krystle

Stayed for one night. The hotel was clean and reasonably priced.

Leisure Family

10/10

Exceptional

06 Apr 2025

DEBORAH

JADE is absolutely Wonderful!! She will take care of everything she can for you.

Leisure Partner

10/10

Exceptional

05 Apr 2025

Keith

Great clean maintained property that mdd us feel
Confortable in the atmosphere

Leisure Family

10/10

Exceptional

16 Mar 2025

Sandra

What a great stay! Staff, especially Jada, was so kind and helpful!! Will definitely stay again when in the area 😊

Leisure Family

10/10

Exceptional

11 Mar 2025

Bri

Staff was very helpful

Leisure Family

10/10

Exceptional

21 Feb 2025

Jennifer

Nice fun property The kids are loving the pool table and the swimming pool.

Leisure Family

10/10

Exceptional

18 Feb 2025

Edwin

Great staff, location and amenities.

Business_and_leisure Self

10/10

Exceptional

16 Feb 2025

Hassan

Good

Leisure Partner

8/10

Excellent

14 Feb 2025

Rita

It was convenient to the airport

10/10

Exceptional

09 Feb 2025

Tamara

Peaceful

Clean and neat.

Friends_and_family Family

2/10

Poor

29 Jan 2025

Sharon

The room had no hot water so I had to move to a new room. The second room never got warm, but we stayed in that room. When I checked out the gentleman at the desk charged my credit card for the room, even though I had paid from hotel.com. So, I paid twice and had to call back to try and get my refund.

Friends_and_family Family

6/10

Pleasant

26 Jan 2025

Kate

Meh....

To start they couldn't find our reservation, so after ten minutes of looking wr gave up and just booked a room. Luckily they weren't full. This hotel is fine for a night or two but that is it. It was very small for a two queen room. No storage at all, not even a closet. No microwave, coffee maker, nothing. Shower was super small and had nowhere to put your shampoo/conditioner/bodywash. No dresser to put clothes. Was very cramped, blankets super thin, bed was a wobbly mattress on a platform, no support. Glad we brought pillows because the ones provided were the size of throw pillows and you'd need four of them to be remotely comfortable. I liked the location and the price but wouldn't stay there again. Free breakfast was pretty lame compared to other hotels as well. Not impressed.

Friends_and_family Family

4/10

Poor

19 Jan 2025

Bradley

The property was clean and the staff were nice. My issues were in the room. The beds were awful. My 9 year couldn't get get comfortable let along my wife and I. I was pretty disappointed that there wasnt a coffee maker in the room but i was happy to find coffee in the lobby. Another big issue was the thermostat. I believe its just a prop on the wall. Adjusting the temperature did nothing. Also, the refrigerator froze all of our food. There was no way to adjust it.

Leisure Family