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Residence Inn Grand Rapids Airport

Grand Rapids - MI · United States

4443 28th Street SEView location

9.4/10Excellent584 Reviews
Cleanliness9.6/109.6
Service9.6/109.6
Comfort9.4/109.4
Condition9.6/109.6
Location8.8/108.8
Neighborhood9.0/109.0
Amenities9.2/109.2
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  • Business hotels
  • Hotels with spa

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Residence Inn Grand Rapids Airport

'Enjoy a refreshing dip in the indoor pool or a workout at the 24-hour fitness center at the Residence Inn by Marriott Grand Rapids Airport. Stay connected with complimentary Wi-Fi, and take advantage of amenities such as gift shops/newsstands and even wedding services.

Start your day with a complimentary on-the-go breakfast (weekdays, 7:00 AM - 9:30 AM), grab a bite at the snack bar/deli, or unwind with a drink at the bar/lounge. Mingle with fellow guests at the complimentary reception held on select days.

For business travelers, a 24-hour business center and express check-out are available. The hotel also offers 484 square feet of event space, including a conference area and meeting room. A complimentary roundtrip airport shuttle is available upon request.

Each of the 100 air-conditioned guest rooms features a kitchen equipped with a refrigerator and stovetop, a flat-screen TV with cable, a separate sitting area, a work desk, and a phone with free local calls. Conveniently located near Patterson Ice Center (0. 7 mi), Orbit Room (1.

Read more about this hotelShow less

2 mi), and Woodland Mall (1. 8 mi), the hotel provides easy access to various attractions. Gerald R. Ford International Airport (GRR) is just 3. 4 miles away. '

With a stay at Residence Inn by Marriott Grand Rapids Airport in Grand Rapids (Kentwood), you'll be within a 15-minute drive of Frederik Meijer Gardens and Sculpture Park and Van Andel Arena.

This hotel is 9.8 mi (15.7 km) from Downtown Market and 0.9 mi (1.4 km) from Patterson Ice Center. Make yourself at home in one of the 100 air-conditioned rooms featuring kitchens with refrigerators and stovetops.

32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include desks and separate sitting areas, as well as phones with free local calls. Featured amenities include a 24-hour business center, limo/town car service, and express check-out. Planning an event in Grand Rapids?

This hotel has 484 square feet (45 square meters) of space consisting of conference space and a meeting room. A roundtrip airport shuttle is complimentary (available on request).

Popular amenities

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Childcare
Business facilities
Banquet facilities
Transportation services
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available Events/parties not allowed LGBTQIA+ friendly Professional property host/manager Pets allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available Cashless transactions are available
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Only registered guests are allowed in the guestrooms.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • A car is not required for transportation to and from this property.
    • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
    • Contactless check-in and contactless check-out are available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    This property offers transfers from the airport. To arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and debit cards; cash is not accepted
    • Cashless transactions are available
    • Onsite parties or group events are strictly prohibited
    • Long-term renters welcome
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
  • Minimal age
    18
  • Optional fees
    • Pet fee: USD 59 per accommodation, per stay
    • Service animals are exempt from fees
    • Early check-in is available for a fee (subject to availability)
    • Late check-out is available for a fee (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Patterson Ice Center 1.3 km / 0.8 mi
Centerpointe Mall 2.1 km / 1.3 mi
AMF Eastbrook Lanes 2.7 km / 1.7 mi
MSA Fieldhouse 3 km / 1.9 mi
Woodland Mall 3.1 km / 1.9 mi
Calvin University 3.2 km / 2 mi
Calvin College Ecosystem Preserve 4.1 km / 2.6 mi
Watermark Country Club 4.4 km / 2.7 mi
Decatur Vein Clinic 4.9 km / 3.1 mi
Forest Hills Fine Arts Center 5.9 km / 3.6 mi
Canepa Tennis Center 6.7 km / 4.2 mi
Methadone Clinic 7.4 km / 4.6 mi
Golf Club at Thornapple Pointe 8.4 km / 5.2 mi
Metro Health Community Clinic 9.5 km / 5.9 mi
Davenport University 9.6 km / 6 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 100
  • hotel
  • Wheelchair-accessible
  • Car park
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Car hireExtra charge
  • Valet parking
  • Airport Shuttle
  • Room service
Show 34 more facilities & services
  • Laundry service
  • Babysitting service
  • Multilingual staff
  • Bellboy serviceExtra charge
  • Fireplace
  • Hotel safe
  • Currency exchange facilities
  • Lift access
  • Newspaper stand
  • Shop
  • Garden
  • Concierge
  • Luggage room
  • Clothes dryer
  • BBQ facilities
  • Grill/BBQ
  • Bar
  • Restaurant
  • Poolside snack barExtra charge
  • Conference room
  • Meeting room
  • Business centre
  • Indoor freshwater pool
  • TV lounge
  • Game room
  • SaunaExtra charge
  • Hot tubExtra charge
  • Spa centreExtra charge
  • Breakfast
  • Continental breakfast
  • Picnic
  • Snacks
  • Non-smoking establishment
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

DB

Buffet Breakfast

This meal plan may be available depending on the selected room/rate.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SUITE TWO DOUBLE BEDSSUITE • TWO DOUBLE BEDS • 1 Bedroom • 69 m²SUI.2D
    SUITE TWO DOUBLE BEDSPhoto unavailable8 photos

    Room overview

    Smoking room
    Room size
    69 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Shower
    • Bathroom
    • Oven
    • Toaster

    Facilities with extra charge

    • TV
    • Kitchen
    • Fridge
    • Microwave
    • Tea and coffee making facilities
    • Ironing set
    • Individually adjustable air conditioning
    • Direct dial telephone
    • Hairdryer
    • Wi-fi
    • Desk
    • Cable TV
    • Dishwasher
    • Housekeeping

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn Grand Rapids Airport

    SUITE TWO DOUBLE BEDS

    Room photos

    8 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Smoking room
    Room size
    69 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2D

    Room amenities

    • Shower
    • Bathroom
    • Oven
    • Toaster

    Facilities with extra charge

    • TV
    • Kitchen
    • Fridge
    • Microwave
    • Tea and coffee making facilities
    • Ironing set
    • Individually adjustable air conditioning
    • Direct dial telephone
    • Hairdryer
    • Wi-fi
    • Desk
    • Cable TV
    • Dishwasher
    • Housekeeping

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn Grand Rapids Airport

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO BEDROOMS AccessibleSUITE • TWO BEDROOMS AccessibleSUI.B2-H6

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO BEDROOMS Accessible

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn Grand Rapids Airport

    SUITE TWO BEDROOMS Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO BEDROOMS Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B2-H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE EXECUTIVE ONE BEDROOMSUITE • EXECUTIVE ONE BEDROOMSUI.B1-EJ

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    EXECUTIVE ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn Grand Rapids Airport

    SUITE EXECUTIVE ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    EXECUTIVE ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1-EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO KING SIZE BEDSTUDIO • KING SIZE BED • 1 Bedroom • 46 m²STU.KG
    STUDIO KING SIZE BEDPhoto unavailable6 photos

    Room overview

    Smoking room
    Room size
    46 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width, Sofa bed
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Bathroom
    • Shower
    • Disability-friendly bathroom
    • Toaster

    Facilities with extra charge

    • Hairdryer
    • Direct dial telephone
    • TV
    • Kitchen
    • Fridge
    • Microwave
    • Tea and coffee making facilities
    • Ironing set
    • Individually adjustable air conditioning
    • Wi-fi
    • Desk
    • Cable TV
    • Dishwasher
    • Housekeeping

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn Grand Rapids Airport

    STUDIO KING SIZE BED

    Room photos

    6 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Smoking room
    Room size
    46 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width, Sofa bed
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.KG

    Room amenities

    • Bathroom
    • Shower
    • Disability-friendly bathroom
    • Toaster

    Facilities with extra charge

    • Hairdryer
    • Direct dial telephone
    • TV
    • Kitchen
    • Fridge
    • Microwave
    • Tea and coffee making facilities
    • Ironing set
    • Individually adjustable air conditioning
    • Wi-fi
    • Desk
    • Cable TV
    • Dishwasher
    • Housekeeping

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO KING SIZE BEDSTUDIO • KING SIZE BEDSTU.KG-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn Grand Rapids Airport

    STUDIO KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE ONE BEDROOM AccessibleSUITE • ONE BEDROOM AccessibleSUI.B1-H6

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    ONE BEDROOM Accessible

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn Grand Rapids Airport

    SUITE ONE BEDROOM Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    ONE BEDROOM Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1-H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO AccessibleSTUDIO • AccessibleSTU.H6-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn Grand Rapids Airport

    STUDIO Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.H6-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO BEDROOMSSUITE • TWO BEDROOMSSUI.B2

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn Grand Rapids Airport

    SUITE TWO BEDROOMS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Residence Inn Grand Rapids Airport

9.4
Excellent
584 Reviews
Cleanliness
9.6 /10
Service
9.6 /10
Comfort
9.4 /10
Condition
9.6 /10
Location
8.8 /10
Neighborhood
9.0 /10
Amenities
9.2 /10
100 reviews shown
10/10
Exceptional
14 Jul 2026
Lindsay
Weekend getaway from the world. This was a great hotel, the room was clean and comfortable. Staff were helpful. The only complaint is that the AC sound is loudest in the bedroom making it harder to fall asleep. It was louder than a usual window unit.
Partner
10/10
Exceptional
13 Jul 2026
Elena
Everything was great except I stayed there three nights and there was never any housekeeping done. I had to ask for additional bath towels.
Friends
10/10
Exceptional
23 Jun 2026
Dennis
Clean room and great staff. They were extremely helpful and attentive. I love this chain of hotels and this type of accommodations (full Kitchen and new utensils).
10/10
Exceptional
12 Jun 2026
Michele
Nice
10/10
Exceptional
02 Jun 2026
Kathleen Stuart
The staff are friendly and kind. Enjoyed chatting with them.
Self
10/10
Exceptional
18 May 2026
Sandra
Yes
10/10
Exceptional
30 Apr 2026
Sarah
Everything was perfect!
Family_with_children
8/10
Excellent
25 Apr 2026
Karl
Very friendly and helpful staff.
Family
10/10
Exceptional
12 Mar 2026
Kevin
The staff is awesome, especially Mario. Love that its close to restaurants.
Self
10/10
Exceptional
27 Feb 2026
SABRINA
Clean room & professional staff.
Friends_and_family Family
10/10
Exceptional
22 Feb 2026
Emily
Great stay!! Check in was easy and of course Mario was amazing. 😊 the room was a good price for what you get. My sons loved the pool. No hot tub though. There was construction so the breakfast was rerouted but that was totally fine. Only thing that was a bummer was the breakfast wasn’t good at all. But other than that it was great!
Friends_and_family Family
10/10
Exceptional
16 Feb 2026
Alva
The room was spotless and very nice. Everything you would need to cook for yourself. A tv in the sitting room and the bedroom. The king size bed was very comfortable. Definitely would stay again
Partner
8/10
Excellent
01 Feb 2026
Alison
Room was nice & kids had fun in the pool. I went downstairs at 6:45 am to find out if they would still serve breakfast, even though they had a frozen/exploded pipe situation in the room that it is normally served in. Obviously, that was not something they could control, but the young man working the front desk was friendly and helpful. The nice lady setting the food up let me know it would be served at 7am out of a different room.
Business_and_leisure Family
10/10
Exceptional
08 Dec 2025
Ashley
Room great everyone at front desk awesome
Business
10/10
Exceptional
06 Dec 2025
Dayna
Mario at the Front Desk was wonderful and attentive. Room was clean and welcoming. Would definitely recommend
Business Family_with_children
10/10
Exceptional
28 Oct 2025
Brendan
Desk attendant was great
4/10
Poor
12 Oct 2025
Matthew

No Actual Airport Shuttle Service

The \"24/7 airport shuttle\" is not an actual shuttle service. They just order you an Uber, which some might find appealing. We had a car seat with us and were arriving at 12:30am, after the onsite rental car companies close. For these reasons, we specifically sought out a hotel with 24/7 airport shuttle service. The other issue is that no Ubers were available at that time of night so we waited in the cold before we were ultimately notified that there were none available. I ended up paying $50 for a Lyft to take us 4 miles. When I said something to the front desk, they told me to contact the general manager about getting reimbursed. They never bothered to respond to me. Other issues include no linens for the the pullout couch which delayed sleep by another 20 minutes, as well as the room being set to AC when it was 40 degrees outside. Finally, my wife skimmed the pool because there were several large clumps of hair floating in the water. She received a thank you from multiple guests. There are plenty of better options south of the airport. I would recommend staying at any of them. This place does not deserve your hard earned $$$. See photos for proof.
Friends_and_family Family
10/10
Exceptional
09 Oct 2025
Kevin
This is our 5th time staying at Residence inn. We really appreciate all of the staff. But Mario is so personable and friendly always greeting you.
Business Partner
6/10
Pleasant
21 Sep 2025
Nancy
Clean, well furnished but the room’s HVAC system was so noisy, going on and off all night, that it was hard to sleep. Breakfast items were more
Limited than at other places.
10/10
Exceptional
13 Sep 2025
Joe
Nice suite
Business_and_leisure Partner
10/10
Exceptional
02 Sep 2025
Scott
I would definitely stay again
Leisure Partner
10/10
Exceptional
11 Aug 2025
Ann
Great stay
Leisure Partner
10/10
Exceptional
06 Aug 2025
Kevin
There could be better breakfast options
10/10
Exceptional
29 Jul 2025
LUCIANA
Mario was excellent He made us feel we were coming home every night we arrived Great service
10/10
Exceptional
28 Jul 2025
Karen
Very quiet & comfortable hotel. Dining within walking distance of hotel. The hotel staff is awesome.
Business Self
8/10
Excellent
23 Jul 2025
Pam

Disappointing Meal

Everything was going perfect during the day until breakfast on Sunday morning. That only was half of the food cold because the woman wasn’t able to get food out there I guess quick enough, but the lady doing food and the lady from the front desk who seemed to help a little we’re the most unfriendly people I’ve ever talked to. If you had to ask for something you felt like you were asking them to go rob a bank for you. Other than that everyone else was very friendly and helpful.
Friends_and_family Family
10/10
Exceptional
29 Jun 2025
Karen
The staff is awesome. It's quiet and very convenient.
Business Partner
10/10
Exceptional
07 Jun 2025
Javier
Great staff
Friends_and_family Family
10/10
Exceptional
07 Jun 2025
Javier
Amazing staff and good rooms for the price
Friends_and_family Family
10/10
Exceptional
28 May 2025
Jackie
This was such a clean hotel that was perfect for our family. We love our stay. The front desk was so professional and friendly.
Leisure Family_with_children
10/10
Exceptional
26 May 2025
Megan
Great!!!
Leisure Pet
10/10
Exceptional
13 May 2025
Karen
This is the 2nd time I have stayed at this hotel. The desk clerk is always very friendly.
Business Self
10/10
Exceptional
13 May 2025
Kent
We enjoyed our stay at the residence Inn. The room was in very good shape, almost brand new. There was plenty of parking, and the hotel was quiet for the most part. The staff was friendly and helpful, and the amenities were great. Would stay here again.
10/10
Exceptional
19 Apr 2025
Wendy
I’ve stayed here almost 10 times and love the convenient location, comfortable room, and care of the staff. If they could repave the drive into the property, it would be perfect!
Business Self
10/10
Exceptional
06 Apr 2025
Verified traveler

Clean Friendly and comfortable

Requested upgrade and was granted w/minimal charge. No availability for late checkout even if you’re an elite member. Only needed 1 hour until 1pm. That should change. that’s the whole point of becoming a member for the pricks. Staff friendly and kind. Room was clean and inviting.Very nice hotel and will be staying again when I’m in the area.
Friends_and_family Family
10/10
Exceptional
05 Apr 2025
Wendy
Great staff, clean and convenient
Business
10/10
Exceptional
29 Mar 2025
Susan
The property was immaculate. All staff was excellent, in particular, the gentleman that helped us when we arrived (from Zambia, don’t recall his name). He was warm, gracious, and very informative. The woman that staffed the breakfast area was also excellent - everything was hot, refilled whenever necessary, and very clean! Great service! Room was fabulous and very clean too. Thank you!
Leisure Family
10/10
Exceptional
10 Mar 2025
Charleen
The room with fireplace was very pleasant and inviting. Staff was helpful and friendly
10/10
Exceptional
04 Mar 2025
Corey
Best spot in town!
10/10
Exceptional
16 Feb 2025
Daniel
Beautiful place!
Leisure Family
4/10
Poor
11 Feb 2025
Mary
Good - Close to airport and clean.
Needs attention - No coffee in lobby 24/7 (In-room coffee is barely drinkable). Heater fan blew out over the bed and was so noisy (even set on continuous low) I couldn’t sleep.
Leisure Partner
10/10
Exceptional
26 Jan 2025
Susan
Very clean. Comfortable rooms and beds. All staff was very friendly and accommodating for our large family gathering. My only complaint would be other guests' dogs were barking during the night which kept me awake-- this is no fault of the hotel.
Leisure Family
10/10
Exceptional
24 Jan 2025
Debra

Nice Stay

Beautiful room/ Great breakfast
Loved the fireplace and open space
Front Des has wonderful personnel
The location was close to airport
only problem is that they did not have shuttle and refused to pay the $50.00 round trip uber. It is listed as shuttle ride included.
Friends_and_family Family
10/10
Exceptional
10 Jan 2025
Shannon
Nicely updated, Mario at check in was amazing! He went out of his way to make sure we felt welcome and comfortable. He even went out to shovel and salt the walkway from the back parking lot. Our room was cold, he brought keys up to us to allow us to easily move to the room next door. He is exceptional at delivering outstanding customer service and should be recognized! We will always stay here if given a choice!
Leisure Partner
10/10
Exceptional
17 Oct 2024
Karen
Very friendly staff and nice hotel.
Business Self
10/10
Exceptional
30 Sep 2024
James
Staff was exceptional!
Family
10/10
Exceptional
24 Sep 2024
Rusty
Great location.
Friends_and_family Family
2/10
Poor
30 Aug 2024
Matthew
Decent enough Residence Inn but staff/mgt extremely stingy with their “Welcome Waters”. COVID “we only clean your room when asked” policy is also ridiculous.

Best to make a new res for each night, then you’ll get waters and cleaning for no extra charge or hassle.
Business_and_leisure
10/10
Exceptional
16 Aug 2024
Karen
We were only here for a very brief time, but the room was excellent. The staff was friendly and it was very convenient to the airport.
Partner
10/10
Exceptional
12 Aug 2024
Nataliya
Very clean hotel and friendly staff
Leisure Family_with_children
10/10
Exceptional
23 Jul 2024
Hali
I only go here
Leisure Partner
10/10
Exceptional
21 Jul 2024
Christal
Very clean accommodations. Polite and curtesy staff.
Leisure Partner
10/10
Exceptional
14 Jul 2024
Charlie

Wonderful Hotel

Stay was amazing! So comfy and relaxing and so clean. I didn’t know anything about free breakfast so mad I missed out on that but my stay was amazing I didn’t want to go
Partner
10/10
Exceptional
30 Jun 2024
Verified traveler
Excellent and friendly staff. Great hotel and location
4/10
Poor
15 Jun 2024
Kenneth
Hotel offered park and fly, with a ride to the airport. But they were not able to secure a ride for us so we had to take our car and park it at the airport
Leisure Family
10/10
Exceptional
09 Jun 2024
Rebecca
The room was clean. Front desk staff was very friendly. Complimentary breakfast was good but both days they ran out of food so some options weren’t available
Friends_and_family Family
10/10
Exceptional
07 Jun 2024
Christina
Excellent! Mario was a true gem😉
10/10
Exceptional
12 May 2024
Cathy
Nice staff
Leisure Family_with_children
10/10
Exceptional
25 Mar 2024
Tamara

Give Mario a raise !

Guest is the best customer service representative for that company . He was thorough and kind and seem like you really cared. Room was spacious and the kids had a blast.
Friends_and_family Family
10/10
Exceptional
25 Mar 2024
Rusty

Home Away from Home

Mario was very accommodating and friendly. Great location with all the comforts of home.
Friends_and_family Family
2/10
Poor
10 Mar 2024
George

No staff for check in. Forced to wait in entry way

Never was able to check in. No staff to allow us entrance into the hotel no one would answer the phone.
Friends_and_family Family
10/10
Exceptional
02 Feb 2024
Cassandra
This is my second time staying at this property and am pleased to say that the property is still clean, staff are very polite and friendly and the breakfast has a wide range of selections.
Leisure Partner
8/10
Excellent
26 Jan 2024
Greg
Very clean, well maintained. Underrated.
Business_and_leisure
10/10
Exceptional
08 Jan 2024
Jeffrey
Staff at check in was fabulous. Breakfast perfect. Bery clean and great suite.
Leisure Family_with_children
10/10
Exceptional
30 Dec 2023
Matthew
Friendly staff, clean room w/ plenty of space.
Leisure Family
10/10
Exceptional
27 Dec 2023
Kathy

Dog friendly

2 week stay with my dog
Very dog friendly, they knew my dogs name before I left and he adored them. They also have a walking area for the dogs.
Housekeeping was great and room was super clean
Breakfast was good each morning
Pool could have been a few degrees warmer but it wasn’t so cold you didn’t want to get in.
Great stay and I’ll definitely be back
Self
10/10
Exceptional
09 Dec 2023
Michael
I loved that I felt welcomed from the very beginning, everyone was really nice and they had no problem answering questions I had.
Leisure Partner
10/10
Exceptional
26 Nov 2023
Cheryl
The staff was incredible- especially Mario!!!
Leisure Family_with_children
10/10
Exceptional
25 Nov 2023
Kendra
All of the staff that we encountered were very friendly!
Leisure Family
10/10
Exceptional
29 Oct 2023
Jean
Staff was really friendly, love the rooms nice and clean. In addition the morning breakfast 👍👍👍
Leisure Family
8/10
Excellent
02 Oct 2023
William
Just fine.
Business Partner
10/10
Exceptional
27 Sep 2023
Brenda

Hosted by a rock star!

It was amazing to come back, after a year, and see Mario's smiling face at check-in. It felt like a homecoming. He is an incredible host and after a couple glasses of wine with other women at the bar (who were equally fond of Mario) I returned to room for a lovely nights sleep on crisp sheets in a very comfortable room. This is, and will remain, my GRR hotel.
Self
10/10
Exceptional
26 Sep 2023
Graeme
You could live in these rooms! But, they need better signage
Business
2/10
Poor
16 Sep 2023
Jesse
This location advertises shuttle to airport service. Which they don’t actually tell you at checkin. Which makes for some awkward conversation and a wait for an Uber the morning you need to get to the airport.
Business Self
10/10
Exceptional
06 Sep 2023
Anthony
I travel a lot for work and personal and I must say, Mario is one of if not the most personable front desk attendants I have ever had the pleasure of meeting. I would book this location again without thought for that reason alone. The rooms are great, location is great depending on what you are looking for. Overall a great hotel for a reasonable price.
Leisure Partner
10/10
Exceptional
01 Sep 2023
Lara
Went with family: smelled off in room and air conditioning was very loud when came on. But room was clean and beds comfortable.
Staff was super friendly.
Nice hot breakfast.
Nice pool: no hot tub.
Overall: would stay again
Leisure Family
10/10
Exceptional
14 Aug 2023
Erin
Pleasant convenient stay before an early AM flight. Nice room and facilities.
Leisure
8/10
Excellent
06 Aug 2023
Victoria
It was difficult to locate the property. Just a little bit of information on the website would’ve helped. The TV would only turn on or off so we could only watch the channel advertising the property. The phone didn’t work at all so I could not call down to the front desk to get assistance.
10/10
Exceptional
04 Aug 2023
Collette
Loved everything. Wished for a hot tub.
Leisure Family_with_children
10/10
Exceptional
02 Aug 2023
Cassandra
The staff onsite were very courteous and friendly. The room itself is fantastic, a big space with an adequate kitchen. We took advantage of the free hot breakfasts and the pool. The hotel was very clean, as indicated by many reviews.
Leisure Family
10/10
Exceptional
31 Jul 2023
Arnell
Great stay with wonderful staff
8/10
Excellent
30 Jul 2023
Lily
Finding this property was kinda difficult, they need a sign or something on the building to show it’s the hotel. It was good for a one night stay and was pretty clean.
10/10
Exceptional
18 Jul 2023
Marisiah
I had stayed here previously and absolutely loved the Jacuzzi..I was so sad to see it had been removed :( but my stay was great!! All of the staff were very friendly! Hotel was SUPER CLEAN!
Leisure Family_with_children
10/10
Exceptional
15 Jul 2023
Nikita
The staff is amazing and accommodating!
Business Partner
10/10
Exceptional
09 Jul 2023
Sara

Welcoming

One of the most friendly welcomes I have ever had checking into a hotel.
Friends_and_family Family
10/10
Exceptional
08 Jul 2023
Jessica
Staff was extremely nice. Quite area with shopping close by. Hotel was clean
Leisure Family
10/10
Exceptional
07 Jul 2023
laura
Nice Hotel with Friendly Staff, clean room, great breakfast
Leisure Family
10/10
Exceptional
06 Jul 2023
Gloria
Beautiful hotel. Great location and super clean!
Leisure Family
10/10
Exceptional
30 Jun 2023
Sarah
Very clean and nice. Will be back.
Leisure Family_with_children
2/10
Poor
22 Jun 2023
John

Misrepresentation of Airport Services

They misrepresent having an airport shuttle and free parking. After we were non-refundable, we found out that they try to book you a cab to take you to the airport which you have to pay the tip on. It never showed up, and they tried to get another cab that did not have room for 4 people and luggage, so we had to drive to the airport to catch a 6AM flight and park and incur an additional $240 in costs. They also charged us $30 for parking (so not \"Free Parking\" if you leave your care there as implied in their amenities) for the week to leave our car there (which we couldn't since we had to drive ourselves to catch our flight). Manager was not sympathetic, wouldn't admit that they misrepresent their amenities. Refused reimbursement. Hotels.com is assisting in recouping extra costs with no help from hotel itself. Totally unprofessional operation.
Friends_and_family Family
10/10
Exceptional
19 Jun 2023
Michael
Staff here is awesome. Rooms are great and very clean. There is a walking trail to go on by the parking lot. Goes thru a forest with flowers and wildlife. Very cool and not very long. Just right
Friends_and_family Family
10/10
Exceptional
19 Jun 2023
Mary
Property was very clean. Did not like view of Carmax parking lot as advertised other side which is woods. Room was very nice and clean. There is a very strange odor in room and in hallway of hotel at times. I believe it is when ac is off or fan not on. Front desk employee was great!
Leisure Partner
10/10
Exceptional
10 Jun 2023
Khang A.
We stayed in a suite and it’s so clean and spacious! It’s probably one of the cleanest we’ve ever stayed at and we travel often so that speaks for itself. The bed is so comfy!

The ladies who helped us at the front desk were so sweet and welcoming.

It has been a pleasant experience so far, we’re sad we’re only staying one night.

100/10 highly recommend!
Leisure Partner
10/10
Exceptional
27 May 2023
Lisa
Place was very pretty and room was big w kitchen. Walking trail across parking lot and our dog loved it. Very quiet and continental breakfast included.
Leisure Family
10/10
Exceptional
15 May 2023
frederich
Nice rooms. Plenty of room, nice layout, great showers.
Friendly staff
Leisure Self
10/10
Exceptional
06 May 2023
ashok
Did satisfy the purpose of our travel
Leisure Family
10/10
Exceptional
04 Apr 2023
Joyce
Mario (front desk) is AMAZING! Super friendly and helpful! Andrew (shuttle drive) was also super nice. Best hotel staff.
Leisure Self
10/10
Exceptional
23 Mar 2023
Alexis
I loved the staff at the hotel! Everyone was friendly and welcoming.
Leisure Partner
10/10
Exceptional
05 Mar 2023
Paul
I booked this after being unhappy with some other hotel stays in Grand Rapids. The pictures made it look nice, and I was super happy to find that the room in real life was even better than the pictures. The evening staff was super nice, and after staying 3 nights I loved every minute of it. I will always stay here from now on! Price is similar or less to the other places I tried, but the quality of this Residence Inn was like a Vegas resort in comparison. Well done by the owner of this franchise!
Business Self
10/10
Exceptional
05 Mar 2023
Angie
Such a lovely and easy property to stay at for a few days. Very convenient and close to everything. Hotel was super clean and staff was very friendly. Breakfast was continental but very nice. This hotel is truly and value and a gem in the area.
Business_and_leisure Self

Location & surroundings

Residence Inn Grand Rapids Airport
4443 28th Street SE, Grand Rapids, United States

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Residence Inn Grand Rapids Airport

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