Name: Quality Inn Grand Rapids Near Downtown
Address: 65 28th Street SW, Grand Rapids, 49548, US

2/10

Poor

13 Jul 2026

Connor

Its a hole in the wall

Self

10/10

Exceptional

12 Jul 2026

Kristen

Good experience for the price. Friendly front desk.

Friends_and_family Friends

10/10

Exceptional

09 Jul 2026

Elizabeth

!

2/10

Poor

30 Jun 2026

Claudia

Hotel stunk like weed even before you entered the building. The smell inside was worse because they try to hide it with spray. Very strong smell all night. And got 4 different bug bites. :(

Partner

6/10

Pleasant

25 Jun 2026

Thomas

Meh. That's it. Not much else. Meh.

4/10

Poor

18 Jun 2026

William

The room had holes in the wall and dingy

Family_with_children

6/10

Pleasant

15 Jun 2026

Alison

The staff was incredibly kind and were cleaning while we checked in. the room itself was clean, but there was a lot of things broken. It didn’t cause us to have a bad stay but simple things like the shower head shooting water near the top where it connects to the plumbing and wall shelves not adhered to the wall/falling out of the wall were disappointing. We only stayed for one night and while I’m thankful we saved the money from staying somewhere closer to downtown; There’s just a few minor things I wish they would maintain.

Partner

8/10

Excellent

05 Jun 2026

Sean

Staff was great breakfast was decent room was clean got the job done for what was needed

Friends_and_family Family

2/10

Poor

30 May 2026

Teresa

This hotel was so dirty. We had long black hair in the sink (my husband and I are blondes) Looked like blood marks on our wall. The hallways carpet was dirty and everything smelled. Wish we could have continued our trip instead of staying there. Total waste of money. The most disgusted hotel I have ever stayed at.

Partner

8/10

Excellent

18 May 2026

Rachael

Looks sketchy from the outside but our room was clean and staff was nice and helpful.

Partner

4/10

Poor

14 May 2026

Arthur

This is an old facility, with old beds and amenities. It was clean and fairly well maintained, but is in need of updating.

Partner

6/10

Pleasant

03 May 2026

Jennifer

The pool was nice. The bed and bedding were clean and comfortable. The hotel was pretty run down with worn carpeting. In our room, the carpeting was newer. The room had been painted recently, but there were paint runs and spatters. The toilet seat was broken and the shampoo container was broken off the shower wall. There was a faint unpleasant odor in the room.

Partner

10/10

Exceptional

26 Apr 2026

Markell

Room was clean and everything properly stocked and in place. Great breakfast reception area!

Self

2/10

Poor

07 Apr 2026

Jaime

Didn’t even leave car. Was stared down by other guests who opened their doors to watch us as soon as we pulled in. Did not feel safe at all. Left without even going inside. Not worth the $75 to get s** trafficked.

Friends

8/10

Excellent

28 Mar 2026

CHRIS

Room was clean

4/10

Poor

28 Feb 2026

Stryfe

The staff was kind but the room was suppar and same with the lobbies and hallways very dreary

Partner

2/10

Poor

27 Feb 2026

Joe

The bathroom was leaking and sealing was falling down tryed giving me a room that was already in use

10/10

Exceptional

07 Jan 2026

Ryan

Yes

Business Self

10/10

Exceptional

22 Dec 2025

Joe

Everything was good

Friends_and_family Friends

4/10

Poor

14 Oct 2025

Andrew

Upon walking in you can see that the carpets have not been cleaned/vacuumed at all.
There was spaghetti sauce on the walls and floor around the bathroom.
There were LOTS of long black hairs on the bathroom floor and in the shower and all over the place.
It doesn't matter what temp is on the thermostat, it would not turn on at all

Leisure Self

2/10

Poor

06 Oct 2025

anthony

did not stay. two wrecked cars in otherwise empty parking lot. neighborhood was unsafe. told the clerk at the desk and he said that he demanded that I leave the premises for complaining about how unsafe the place looked. said I would get a full refund. do not stay here.

Business Self

4/10

Poor

05 Oct 2025

Wesley

When we arrived we received one set of keycards instead of two, which was extremely tedious to work out with the receptionist- all was decent until the next day one had stopped working because it only had been activated for one night not two. There were some Blood stains or red stains in the carpeting, loads of spider webs, plumbing from a toilet leaking, broken bathroom fan, stained sheets, and burnt marks on the thermostat! We had a young man approach us on a bike while we were outside the building and he offered us drugs. Overall not very good and we feel it wasn’t worth the price at all and nothing matches the phots

Leisure Friends

2/10

Poor

17 Aug 2025

Bradley

SERIOUSLY DON'T BOOK HORRIBLE

Absolutely horrible! Matter of fact before I start last month the same type of situation booking with hotels.com seriously google the hotel it never matches with pictures , stars or ratings when it comes to hotels.com we will never use them again . Now on to the review not one thing from the color and actual style of the outside dwelling itself matches the picture. The only thing that matches somewhat is the green lobby, and decor but clearly pics were taken several years ago . This hotel was beyond disgusting, leaking ceiling, the door had at least a cm crack all the way around it wasn't sealed at all . We had to rig the door with two chairs incase of someone breaking in. Everything was dirty from, walls , to furniture with blood on the one lamp shade, fridge didn't keep anything but Luke warm, everything scratched, busted or had holes. The bathroom door could not be shut at all. It's in a very bad area behind a liquor store, bums all over and multiple people living out of hotel, awful look at pics . I don't have any more time to waste on this hotel or site!

Partner

4/10

Poor

16 Aug 2025

Cassandra

The rooms smelled like cigarettes and there was a lot of noise coming from the rooms around us. We had obscene graffiti on our bathroom door, the hair dryer didn’t work, toilet seat was falling off, and there was no shampoo. They also didn’t have washcloths or a towel to step on for the bathroom floor. Bathroom towels were stained, too. I’m not normally much of a reviewer, but this place was really awful. Staff seemed inconvenienced by us asking any questions and breakfast was limited, too. The only true upside was that there weren’t bed bugs.

Business_and_leisure Partner

6/10

Pleasant

26 Jul 2025

John

It was pretty clean. Nothing special.

6/10

Pleasant

21 Jul 2025

Lee Ann

The parking lot party going on at 2:30A didn't even invite me but were kind enough to ensure that I was able to listen in on all the happenings.

Business Self

8/10

Excellent

10 Jul 2025

Michael

It was absolutely ok . Clean space, good, comfortable beds . Quiet. Nice service. Only one thing - the bathroom door was impossible to close in room 107

Leisure Partner

8/10

Excellent

01 Jul 2025

Larry

Will stay again

Business_and_leisure Partner

10/10

Exceptional

21 Jun 2025

Julia

.

4/10

Poor

16 Jun 2025

Kristin

Felt extremely unsafe and uncomfortable with the area surrounding the property. Doors opening to the outside parking lot with homeless people wandering around. I decided not to stay the night and ate the cost. Safety above all else.

Leisure Self

6/10

Pleasant

14 Jun 2025

Joshua

Not a fan of the stay. The first room we went to had a broken lock, the table stand was broken and there was some stains on the wall. The gentleman was apologetic about it and did relocate me and my wife to a different room. Overall stay and condition of the hotel was not a good one.

Partner

2/10

Poor

03 Jun 2025

Naja

The staff

Business_and_leisure Self

2/10

Poor

24 May 2025

Verified traveler

Do NOT stay here!

Awful, bad, horrific. TV didn’t work. Unsafe area. Room damages. Bad smells. Homeless people all around. Rotted fruit for breakfast.

Business

2/10

Poor

22 May 2025

Rebecca

It smelled like urine and marijuana in the halls. During the weekend, there were drunk guests being extremely loud and noisy from 4am-8am. The shower was lukewarm at best and the shower head seemed to be malfunctioning. I wish I would have spent the extra $20 to stay somewhere a little nicer.

Leisure Partner

2/10

Poor

29 Apr 2025

Jennifer

Nothing

Leisure Friends

6/10

Pleasant

28 Apr 2025

Lori

Property needs updating and smelled like pot the minute I got up the stairs they asked for a deposit even though I booked through membership

Leisure Friends

2/10

Poor

26 Apr 2025

Erin

Upon check in I was told my room had been given away. Tried to accommodate my family by separating us into two rooms….not great since it was just me and my two kids. Also had pre-booked a rollaway that was a beach chair with an inch think mattress on it. The rooms were next to each other but the air conditioning in one wasn’t working. We left and how to find a new hotel at 11:00 at night. Not the best experience.

10/10

Exceptional

14 Mar 2025

angelique

Industrial

Business Self

8/10

Excellent

11 Mar 2025

Verified traveler

Great value for money, some complaints though

The stay was good value. The room was clean and spacious, there's good parking (it wasn't busy season when we visited though) and the breakfast was decent. My main complaint is that the bathroom door needed fixing, it was unlockable and dragged along the floor. The indoor pool was closed when we visited. The place is a few minutes drive from downtown Grand Rapids. The staff was courteous and helpful, and overall our stay was pleasant.

Partner

2/10

Poor

10 Mar 2025

Steven

The first room they tried to give as was alll torn apart. Mattress leaning up against walls, frames tipped up and 2 can of insect bomb sitting in the middle of the room. Second room smelled musty and damp. Turned heat on and left, 3 hrs later came back and was hit with a marijuana smell in the room

Friends_and_family Friends

10/10

Exceptional

28 Feb 2025

Thadeum

Good

Leisure Partner

6/10

Pleasant

17 Feb 2025

Carla

Property looked rundown and sketcy when pulling up. We decided to stay anyway. The rooms were clean, nice sheets and pillows.
It was fine, just staying the night after a concert.

Leisure Partner

10/10

Exceptional

16 Feb 2025

Joshua

Perfectly suitable budget accommodation. Clean comfortable room, helpful staff.

Leisure Self

10/10

Exceptional

06 Dec 2024

Jean

Due to the weather, there were icy places where we walked to the lobby to check in.

A salt mix would take care of that.

Leisure Friends

4/10

Poor

18 Oct 2024

Joshua

Very rundown property. Doors didn't fit well, light coming in around frame. Bathroom door barely shut. Carpet frayed and dirty. Television screen very dirty. Found candy wrappers on the floor. Blow dryer didn't work. Bed made a clunking sound when you moved/rolled over. Pillows were small and hard. A very uncomfortable night.

Leisure Family

8/10

Excellent

02 Sep 2024

Akikazu

noisy next door or upstairs made me woke up 4AM

Business

8/10

Excellent

26 Aug 2024

Donna

Was worried after some reviews. The room was clean, the area is a little rough but it was ok. Pretty close to downtown (8 min Uber ride). Not much around in the way of restaurants. Overall was pretty satisfied.

Leisure Partner

4/10

Poor

25 Aug 2024

Verified traveler

The building and surrounding area is dirty and feels unsafe. Our plans had to be put on hold due to waiting at the front desk to check in, as there was no attendant, even though it was the middle of the day. Rooms say no smoking, but smell of cigarettes and old, hot milk. They advertise free HBO, but most channels don't even come in. Had to kill two flies in our room before we could go to sleep and then found a large, live beetle in our bed. Bed is a strong word; it was more like a cot that easily slid right off the metal frame and made a loud clicking noise with every little movement. If the bed wasn't bad enough, our room was right by the stairs where people were running up and down all night long. Walls are paper thin; we heard every argument and romantic encounter clear down the hall. The side doors to the outside had the latches duct taped so anyone and everyone was free to come and go as they please. Breakfast was disappointing to say the least and we had to eat our eggs and sausage with spoons, as there were no forks. The door to our room didn't seal at all and had about a one inch gap underneath. For what we paid, we weren't expecting much, but it was much more like a $60 motel stay than a $130 hotel. We felt unsafe, uncomfortable, and even contemplated going somewhere else or just driving home. Giving this \"hotel\" 2 Stars is generous, and we aren't picky people. Never again will we stay here.

Partner

2/10

Poor

18 Aug 2024

Martha

Very disappointed

Are room smelled like Marijuana and air freshener. The hotel was very seedy. And the view was disgusting! I would not recommend this motel. If I hadn’t paid in advance I would have left and found another motel.

Partner

10/10

Exceptional

12 Aug 2024

Verified traveler

Was able to check in early for a minimal fee. The guy at the front desk was friendly and helpful. Room was clean and I had no issues with anything. Had an early breakfast before leaving. Hotel was four miles from van andel arena and it was easy to get downtown and back.

Self

6/10

Pleasant

10 Aug 2024

tim

So so

Hotel is dated and it's location could have been better. No coffee or juice was available on the first 2 days of our stay.

Friends_and_family Family

4/10

Poor

09 Aug 2024

Bob

dirty floors; horrible bed

Leisure

2/10

Poor

07 Aug 2024

Evan

I would NOT recommend staying at this property. Sounds permeate through walls and ceilings. Guests above my room were partying until 3 am in the morning. Horrible property!

Business Self

10/10

Exceptional

07 Aug 2024

Rita

Accommodating.

The hotel was very accommodating for a 1 night stay.

Partner

2/10

Poor

30 Jul 2024

Jamie

Don’t stay here

The outside was very run down not the best part of town the room was very nasty holes in the wall stains on the covers and sheets bathroom door did not shut I did not stay I ended up booking elsewhere to a much better place

Friends_and_family Family

8/10

Excellent

28 Jul 2024

Adriana

Good place

10/10

Exceptional

22 Jul 2024

Kimberly

Recommend

Good location, very clean,quiet ,great breakfast.definitely would stay here again!

Partner

2/10

Poor

20 Jul 2024

Henry

Refund please

Room 219 tv n remote didn’t work told front desk and they never came to fix it and the room had an ant problem all over the tables

Friends_and_family Family

2/10

Poor

14 Jul 2024

Roman B

I never strayed there and they ended up charging me anyway. The guy told me I wouldn't get charged if I didn't check in.

Leisure Self

10/10

Exceptional

12 Jul 2024

Sherice

Had a good experience and staff is very nice

Leisure Family

10/10

Exceptional

10 Jul 2024

Melinda

I did not like how the room service lady went into my room while I was gone and I did not request room service.

8/10

Excellent

01 Jul 2024

Audrey

It was very quiet. Easy parking close to our room. The room was clean. The pool was very clean. Person at the front desk was very friendly and helpful. Breakfast was limited but good. Beds were very comfortable and we could control the aircon in our room.

Leisure Family

4/10

Poor

17 Jun 2024

Andy

Find anywhere else

Couldn’t watch DirecTV. Reset and restarted it many times. Couldn’t even plug my laptop into the TV via HDMI as the port was apparently disabled.

Also, the shower curtain rod was just jammed into a hole in the drywall.

Partner

8/10

Excellent

15 Jun 2024

Lois

Property was OK

Leisure Friends

8/10

Excellent

09 Jun 2024

Philip Mannausa

We had 2 rooms, one of which did not have any towels, toilet paper, or Kleenex. Side door closest to my rooms did not work, and had to egress the hotel from a further entrance. The staff was very helpful in making sure my family had an enjoyable stay. The rooms were clean and everything worked as it should. The walls are very thin, so if someone has a tv on loud (just as we did) you will hear it. But the staff took care of it and had the tv shut off so we could sleep. I would recommend this hotel, they are in the process of fixing it up, and are doing a good job, but are in dire need of towels. Not enough towels for the pool either.

Business Family_with_children

6/10

Pleasant

03 Jun 2024

Tracy

Clearly an older facility, but it has been repainted. The room itself was very clean with no odors. Bathroom was in great shape - no mold or ceiling issues due to moisture. Beds were firm, but had a bit of a pillowtop cushion. Each bed had 4 pillows / 2 different varieties. Bed and bath linens all looked new. The main hallway and stairs all have carpet which are dirty, but not a deal breaker. With all the heavy traffic in those areas maybe carpet isn't the best choice for floor covering.

Breakfast was your standard \"free\" hotel breakfast. Waffles, eggs, sausage, bread, English muffins, pre-packaged pastries, oatmeal, cereals, fresh fruit and beverages. Dining area was very clean with plenty of seating.

Location is great if you are looking to hop on an off I-131. It took us about 5 - 10 minutes to get downtown to Van Andel arena.

The address for this place is technically Grand Rapids, but if you are familiar with the area - it is literally a stones throw from Wyoming. I am not sure I would want to be walking around after dark. (Just my opinion.) The area is a little run down and could use some love! You will definitely hear noise from outside. The hotel is tucked in behind a party store and a restaurant.

If you're just looking for a place to crash overnight and you don't want to fork over the ungodly rates downtown, then this is a good option. All of the rooms are only accessable from interior hallways and there aresecurity measures for getting into the
building

8/10

Excellent

03 Jun 2024

Karen

Dirty refrigerator and microwave.

The front of the refrigerator in microwave were dirty. Looked like it hadn’t been clean in a while.

Self

4/10

Poor

02 Jun 2024

Paula

Will never stay there again!

4/10

Poor

02 Jun 2024

Leonard

It was close to downtown
The swimming pool was out of order
Tv did not have a signal until morning
Blood stains on the carpet
Bed was very lumpy
Room was a little funky smelling stuffed up both of your heads
No tissue in the box to try to clear nose

2/10

Poor

02 Jun 2024

Lisa

Photos were very deceiving it was in a undesirable neighborhood. I booked 3 rooms for my granddaughter's birthday party so all the grandchildren could swim only to get there and the pool was closed.

Leisure Family

4/10

Poor

20 May 2024

RuthAnn

I am not a picky traveler. All I ask from a room is convenient location, safety, and cleanliness. Location was OK, safety seemed fine. And generally, everything was clean. But then we found \"dried nasal secretions\" smeared on the headboard. And the breakfast was bad. The coffee creamers were near expiration and chunky. The milk was sour. The waffle mix or syrup had a distinct moldy green off flavor. Food service hygiene was not good. Definitely wouldn't stay here again.

Leisure Family

10/10

Exceptional

19 May 2024

Josh

Concert trip

Great price. 10 mins from downtown. 👍

Friends_and_family Friends

2/10

Poor

12 May 2024

Jeanna

Regrettable Choice

Pictures online were not the same as in the hotel. The room itself was clean. However, walls were cracked, hallways looked old and run down. Not the \"quality\" that I thought of when I thought of Quality Inn. In a rough part of Kentwood. My daughter and I didn't have any other option to stay the night, so we just made sure we stayed in our room. The air conditioner was smelly when turned on. I was highly disappointed in the overall place. Will not be going back to Quality Inn or this hotel again,

Friends_and_family Family

6/10

Pleasant

11 May 2024

David

The building was quite old the property outside looked like a mess the pool inside was cold the room was cold, there was a lot of noise and party in the hallway until 3:30 a.m. a lot of Spanish speaking people outside our door in the hallway slamming doors talking loud and playing music. management did nothing

Leisure Family_with_children

6/10

Pleasant

28 Apr 2024

Roberto

Call before you book a room
You pay for something and they give you something else

Leisure Family_with_children

4/10

Poor

28 Apr 2024

Brittany

Staff was nice

Leisure Family

10/10

Exceptional

23 Apr 2024

MICHAEL

nice swimming pool and easy access to room

Leisure Self

6/10

Pleasant

17 Apr 2024

Verified traveler

The cleanliness & comfort were good. The condition if the room was not-so-good. The bathroom door was barely attached to the wall and completely detached and fell off during my stay. In addition the top drawer was also in need of repair. See picture(s) Taken 8 minutes after my check in.

6/10

Pleasant

07 Apr 2024

James

The property was fairly typical condition wise, but I did have a few minor issues. My door’s card reader broke and got locked out, but was able to get a new room right away with a working lock. There also seemed to be some type of water damage on the bathroom ceiling in the old room. The in-room DirectTV was hit or miss, even with good weather. Otherwise, the staff there were kind and helpful.

Leisure Friends

4/10

Poor

17 Mar 2024

Verified traveler

Local gathering place.

First impressions of pulling into the complex is the parking lot is deteriorated and next to a low income motel. Had to wait for a resident talking to the hotel manager about getting kicked out for nefarious reasons. The area around the entire building smelled like weed smoke. The building needs a past due renovation.

Friends_and_family Family

10/10

Exceptional

06 Mar 2024

Parvinder

Good

Business Self

8/10

Excellent

21 Feb 2024

Simon

Adequate for an overnight stay when I was in town for a concert at the Van Andel Arena.

No frills, cheap, no complaints.

Leisure Self

10/10

Exceptional

26 Jan 2024

Lisa

Hot Breakfast!

Room was clean, staff was helpful. Snow clean up was non existent. My only complaint was that the walks were NOT shoveled and the parking lot was not cleared of snow.

Self

8/10

Excellent

19 Jan 2024

Amy

Room definitely didn’t look like the pictures. We had a broken table someone tried to put back together that look horrible.. rooms were very outdated and the old maintenance work like patching on the walls wasn’t painted over. Looked horrible. But the bed was comfortable and was fine overall because we only needed a place to sleep. Looked like a lot of the people lived there.. also had a lot of snow and the sidewalks weren’t shoveled we had to walk through snow almost up to my knees to get in our door. Only to walk in and the heat was turned off which I thought was horrible at the time but like I said the bed was comfortable

Business

6/10

Pleasant

02 Dec 2023

Emily

It served the purpose of a cheap place to sleep and nothing fancy. The lower reviews were because the bathroom fan was rediculously loud, the bathroom door wouldn’t fit in the jam so it didn’t close. The smell in the room wasn’t bad, it was just odd. Like lemongrass or ginger or something. There was a mysterious stain on end of the bedspread that normally would have had me call the front desk and complain, but I was exhausted and didn’t have energy to deal with it so I checked the sheets and just slept on the other side. That being said, the bed was comfortable and sheets were clean. There was a protective cover on the mattress. Continental breakfast was basic but a nice gesture and served the purpose. It was quiet and we slept well.

Leisure Family

8/10

Excellent

23 Nov 2023

Zachary

It was great! Clean and friendly staff.

Leisure Partner

2/10

Poor

21 Nov 2023

Tyler

Door to room was unlocked upon arrival. Door bar was unscrewed so anyone could walk in. Room weren’t clearly marked and I was told I had to walk to a different door in the rain when the stairs were right around the corner.

Business Self

4/10

Poor

20 Nov 2023

Stefanie

The pictures don’t actually show that this property looks like. It is incredibly outdated, paint chipping. We had so many bugs in our room because the door was not sealed.

Leisure Family_with_children

10/10

Exceptional

02 Nov 2023

Rebecca

Our host was very helpful. Everything about our trip was wonderful.

Leisure Partner

8/10

Excellent

29 Oct 2023

Gary T.

The sink was not cleaned. The room smelt overwhelmingly with a perfume clean smell. The mattresses were not comfortable and moved easily. There were minor damages to items in the room.

Leisure Family

10/10

Exceptional

08 Oct 2023

Adriana

Good place

10/10

Exceptional

02 Oct 2023

Adriana

Good place

4/10

Poor

05 Sep 2023

Linda

The room smelled really bad. the carpet was wet and sticky. The bathroom door was broken. the people upstairs was very noisy. the breakfast very poor. the juice machine was not on, I had to ask the front desk lady to turn it on. way to expensive for the service they offer.

Leisure Family_with_children

10/10

Exceptional

03 Sep 2023

Jillian

Great place quite for the neighborhood great staff always friendly

Business_and_leisure Family

10/10

Exceptional

31 Aug 2023

Kenneth

The staff is wonderful and pleasant. Alway a hello or good morning. As far as a city motel goes. I prefer to stay there when I travel for business in GR.

Business Self

10/10

Exceptional

22 Aug 2023

Jillian

N

2/10

Poor

21 Aug 2023

Tyler

I can't overstate how horrible my experience was. After spending 5 hours on the road, I arrived at 9:15 PM to a hotel parking lot that was blocked off by police activity. After waiting ~45 minutes, the police activity had not cleared up. I called the front desk to inquire about alternate parking/entrances and was informed that there were none. I ended up having to book a room at a different hotel last minute and was unable to cancel or receive a refund at the Quality Inn. I cannot recommend staying here under any circumstances.

Leisure Self

10/10

Exceptional

18 Aug 2023

Mihai Alexandru

Okay place

8/10

Excellent

07 Aug 2023

Verified traveler

The breakfast was great; eggs and sausage patties every day, along with a waffle iron, juice, milk, coffee, and tea. The WiFi, on the other hand, was anemic. It would drop briefly (or longer) every time I changed websites.

Partner

4/10

Poor

26 Jul 2023

Robert

Hostess was very pleasant and accommodating, switched our room without issue when the heating/cooling unit was not working at checkin, breakfast area was clean and well stocked, but the rest of the hotel was rundown,, Rooms smelled of bug spray and had a red roof Inn type of feel. Although location is great, it was not the type of Quality Inn we have come to expect. Not even for the 100.00 we paid, plus when we were moved to a different room, the bed was smaller..

Leisure Partner