Name: Residence Inn Grand Rapids West
Address: 3451 Rivertown Point Ct Sw, Grandville, 49418, US

6/10

Pleasant

24 Jul 2026

Samantha

The hotel could use some updating. While the main aspects of the room was clean, there were some areas in the kitchen and on the floor that need attention. The hotel served its purpose for what we needed and that was good. Breakfast was good during our stay as well. The staff was very kind and helpful when we needed them.

8/10

Excellent

08 Jul 2026

Kris

Friendly service, great breakfast and quiet hotel. The only problem was that the air conditioner was a bit loud when it went on and off. Luckily, the hotel was cool enough that we were able to turn it off. I would stay there again!

Friends_and_family Family

8/10

Excellent

06 Jul 2026

Roberta

Room had a damaged lamp (electrical hazard) and wrinkled up carpet. Lighting was really dim even with all lamps on, esp in the kitchen. Microwave turntable didn’t turn. So maintenance and upkeep could be better. But the bed was comfortable, staff was very friendly and helpful, breakfast was good (eggs and hot meat always available as well other foods). Had a huge heat wave, so didn’t use the pool deck much because of heat/sun concerns. But lots of families were using it, as well as the grill-out area. Excellent location for getting out to regional bike trails.

Self

8/10

Excellent

15 Jun 2026

Ann

The staff was very friendly. Breakfast was a good verity. the only down side was we had issues with our bathroom door. the staff was right on it. However we were locked out of the bathroom in the middle of the night. So we had to use the lobby bathroom. I thought they might offer a discount of some kind on our room but they didn't

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

Stephanie

Everything was just great and good location

Friends_and_family Family

2/10

Poor

03 Jun 2026

Bob

We had a invasion of ants in our room.

Pet

6/10

Pleasant

05 May 2026

Tami

The night staff was very helpful, internet was down and she did what she could as far as checking us in but the following morning the staff started calling our room at 7:45 a.m to check us in for the following night. We had been up the night before due to a medical issue in our family, and felt the phone call could’ve waited until later? They then called us back at 8:45 and I asked them, “Do you really need to call this early?” and she completely ignored my comment. The hotel itself needs some updates, the room was clean, the bed was pretty hard though, the breakfast was great. The hotel is close to mall, restaurants…which is nice!

Family

6/10

Pleasant

25 Apr 2026

Joseph

Large room. Clean but carpet needed to be replaced.

10/10

Exceptional

13 Apr 2026

Jennifer

The room was clean and just as pictured. Staff was nice, check in was easy and the breakfast was nice with good options! Great stay for a first time. I will book again

6/10

Pleasant

12 Apr 2026

JESICA

The suite we had the walls were dirty, the bathroom towel rack kept falling off had holes in the wall. The mirror was broken. Not enough towels in the room. The Bathtub was dirty. The breakfast was ok, my family doesn’t eat pork and the meat that had was pork. The best part of the hotel was the basketball court for the kids.

Friends_and_family Family

10/10

Exceptional

08 Mar 2026

Gloria

My stay went well with no issues or complaints. The staff was very professional, helpful and reassuring. I would definitely stay here again.

Friends_and_family Family

10/10

Exceptional

21 Feb 2026

Andrea

The staff was very nice and courteous. Room was clean and nice

10/10

Exceptional

08 Jan 2026

Whitney

Cozy vibes

Self

8/10

Excellent

19 Dec 2025

Eric

The staff and the clean room s

Partner

10/10

Exceptional

09 Nov 2025

Jennifer

The staff was very friendly. The room was very clean.

Self

10/10

Exceptional

24 Oct 2025

natasha

I like that the room i booked had an oven! The staff is easy to get ahold of if you need them. The GM is very hands on and readily available if needed. Best location if you are looking to get some rest after shopping or eating all day lol.

Leisure Family_with_children

6/10

Pleasant

08 Sep 2025

Charles

Great location, close to many restaurants and shopping. Also quite easy to get on local highways pretty quickly. Did not eat breakfast at all cause it’s your typical hotel breakfast with fake eggs. Rooms definitely show their age.

Leisure Partner

10/10

Exceptional

24 Aug 2025

Deborah

Staff very friendly

Family

10/10

Exceptional

16 Aug 2025

Byron

Air condition was way too loud in my room

Business Self

10/10

Exceptional

08 Aug 2025

Theresa

Room staff and staff in the breakfast area were very friendly and helpful.

Leisure Family

8/10

Excellent

03 Aug 2025

Mario

Great service!

Leisure Partner

10/10

Exceptional

27 Jul 2025

douglas

Great location
A lot of dining options within walking distance
Very nice breakfast with lots of choivesn

Leisure Partner

8/10

Excellent

25 Jul 2025

FRED M

we had a few insects in the room

Partner

8/10

Excellent

24 Jul 2025

Hillary

I would have given this property 5 stars if it was just about the staff!! The staff at this hotel are excellent. They always have a smile and a greeting and go above and beyond to help in whatever way you need. Stephen and Tanya are so welcoming every morning at breakfast and are so helpful and kind.
Unfortunately, we dealt with a bit of a bug problem and found ourselves killing quit a few cockroaches and earwigs during our stay, which was not nice. The good at breakfast was more than adequate and the room was mostly comfortable. The pool area could have been better with lounge chairs and umbrellas. Overall, I would stay here again because the staff is so amazon.

Leisure Family

10/10

Exceptional

21 Jul 2025

Timothy

Clean. Good staff. Great breakfast.

Leisure Partner

10/10

Exceptional

20 Jul 2025

Darlene

Guest

It was Great ad i plan to stay there again when i return in Aug breakfast was great clean neat fresh

4/10

Poor

29 Jun 2025

DONALD

This place is rough.

Leisure Family

10/10

Exceptional

14 Jun 2025

Francis

Downtown location provided easy access to dining options. Breakfast was good

4/10

Poor

20 May 2025

Jennifer

Hotel was musty smelling, bathtub faucet dripped all night, heat was super noisy and could hear everything from the neighboring room and bathroom. Would not stay here again.

Leisure Family_with_children

6/10

Pleasant

19 May 2025

Evelyn

A lot to be desired

The staff was very friendly at every turn. Easy parking and a good location. The Residence Inn is lacking in maintenance however because the common areas had a funny smell. The carpet should be replaced, our bathroom sink had a slow drain and the toilet needed attention. The bedding was clean and very comfortable and the room was decent for an overnight stay but the hotel needs a lot more maintenance and attention to earn more stars.

Friends_and_family Family

10/10

Exceptional

17 Apr 2025

Carol

The check in was efficient, very friendly and welcoming staff. Very clean room and comfy bed! Breakfast had options and was tasty!

Leisure Family

10/10

Exceptional

08 Apr 2025

Marilyn

Room had some items needing attention ie dishes

Leisure

8/10

Excellent

07 Apr 2025

Shauna

The location was perfect! Near shopping and restaurants…very convenient.

8/10

Excellent

24 Mar 2025

Laura

Nice stay

We appreciate the friendly, helpful employees. The room was clean, cozy and comfortable.

Friends_and_family Family

10/10

Exceptional

14 Mar 2025

Anna

We found the staff to be very friendly and helpful. The continental breakfast was fresh and plentiful. Our room was comfortable. I heartily recommend this hotel

Business Partner

4/10

Poor

25 Jan 2025

Christina

I got bed bugs here and it really ruined everything for me

Leisure Partner

10/10

Exceptional

09 Jan 2025

Brenda

This is my go to when I’m visiting family in Michigan. I love how big the rooms are and how friendly the staff is

Business_and_leisure Family_with_children

8/10

Excellent

03 Jan 2025

Svetlana

We stay here often, it’s a reasonably priced hotel with kitchen. Close to mall and grocery store. It needs some good cleaning of hallways and overall carpets in room too.

Leisure Partner

8/10

Excellent

25 Oct 2024

Ann

Staff was wonderful. Breakfast was a lot better than the usual hotel breakfast.

Self

10/10

Exceptional

22 Oct 2024

Leslie A

Great place

Leisure Family

10/10

Exceptional

21 Oct 2024

Lisa

Very Clean and Very Comfortable

I booked the kitchenette for a 4-night stay - The room was spacious, clean and the staff very friendly. It was also quiet and allowed for pets. I have stayed in many hotels over the last 20 years, and this was by far my favorite and very clean. I will book again for sure.

8/10

Excellent

04 Sep 2024

Diane

Many good points, but needs updating & maintenance

This place is conveniently located to lots of restaurants and shopping. It has the potential for many amenities. But it needs updating and general maintenance.

Friends_and_family Family

10/10

Exceptional

26 Aug 2024

Amanda

Beautifully maintained property kind staff huge room surprisingly good breakfast.

Friends_and_family Family

4/10

Poor

18 Aug 2024

David A

Very slow checkin

Leisure Family

10/10

Exceptional

11 Aug 2024

Jessica

From the moment we stepped foot we were treated with pure kindness the breakfast was above and beyond everyday staff always there to help would definitely recommend for a weekend stay or for your family

Friends_and_family Family

6/10

Pleasant

02 Aug 2024

Laura

Location is close to restaurants, grocery store and mall. Not a very walkable area.
The door closest to our exit had a broken lock and could not be opened with key card, and was a long way from the main entrance. People were propping the door which is not very secure.
Initially we were provided with one pot, no coffee carafe, no fry pan. We asked for additional pots and fry pans (twice) and eventually received some. There was a tear in the LR carpet and the AC unit, located in the bedroom was as loud as a small aircraft.
I expected better from Marriot.

Leisure Partner

8/10

Excellent

02 Aug 2024

Hillary

This hotel is comfortable and clean and the location is excellent. So many restaurants and places to shop. The staff was always courteous and kind. The breakfast had plenty of options

Business_and_leisure Family

10/10

Exceptional

20 Jul 2024

Erica

Love!

Staff is amazing and so polite. Great outside area with an outdoor pool and fire pit. Room was a great size! Super close to the mall and lots of places to eat

Friends_and_family Family

10/10

Exceptional

26 May 2024

Sharrona

Our anniversary stay

We were celebrating our 26th Anniversary Tanya and Steve served an amazing breakfast!! THE BEST. Antwan at the front desk at check in was awesome!! We stay here often and will be back soon especially for the breakfast!!! The Hotel is #1

Partner

10/10

Exceptional

06 May 2024

Lydia

I did not like all the pot holes on the property. The back door did not work, our room key did not work in it.We enjoyed our clean suite, large and comfortable. The breakfast buffet was amazing. There was almost everything you could think of. The server at breakfast was very friendly and always eager to please and assist where necessary. We enjoyed our stay very much. Thank you.

Leisure Family

2/10

Poor

07 Apr 2024

carlita tashay

The sinks and tub was clogged and tub dirty had to clean x2

10/10

Exceptional

01 Apr 2024

Judith

Wonderful room setup and a fantastically helpful gentleman running the breakfast room

Leisure Partner

10/10

Exceptional

24 Mar 2024

Kathleen

Great place to stay!

The staff is amazing!!! So friendly and welcoming! Amazing breakfast and excellent customer service!

Friends_and_family Family

6/10

Pleasant

13 Mar 2024

Lisa

This hotel needs corporate to wake up!

This use to be my favorite hotel to stay at whenever I had business in this area of MI. It has been over a year since i had business in the area and was so sad to see the deterioration of this lovely hotel. The doors to the 2 rooms I purchase never fully shut unless you pulled or pushed on them an issue that the hotel staff is aware of. The key to one room would not work, after talking to the front desk their answer was jiggle the handle and pull up on the handle once you place the card in. Again, the staff knows this is an issue and all door issues could be a dangerous situation. One of the first rooms we entered smelled of smoke and disinfectant cover up spray with carpet bunched up here and there. The staff was very accommodating and moved that room, only to open the door to another room full of bunched up carpet. But at least it didn’t smell. Those quaint fireplaces that you look forward to after a long day of work for relaxation, well they do not work.
The staff was kind, generous and helpful. They went beyond to make things better and want their customers to be happy. I got the impression that they have tried to get the issues I described fixed and no one is listening to them.
I hope corporate reads this and makes some major updates to this hotel the I regarded as lovely.

Business

8/10

Excellent

22 Feb 2024

Sheryl

Everything was fine except music at night from somewhere outside could be heard in our room when the window was open.

Leisure

10/10

Exceptional

17 Feb 2024

marcia

I was in a room for people with disabilities though not very disabled. The room would have been great for someone who was. Loved the lay-out and with children would have been nice. The only bad thing for me was the water in all areas about 9:30 A.M. was barely lukewarm. My husband barely stood in the shower a minute. I am hoping if you got up early it would have been better. Loved being able to set temp in the room at your exact preference. Felt like a foam mattress and we both got hot and a big reminder to put temp down at night. Mattress okay as long as we kept on our sides. The middle had a valley. The price at a level we could live with cold water for one morning. Desk people were very pleasant. If you don't expect luxury and can sleep with some noises it was a very convenient location for us with lots of stores and restaurants nearby. Liked the nice fridge and room arrangement. If you take food,take paper plates etc. Also no hair dryer. Vanity sink in separate room. It felt safe and clean and nicely decorated. Also good parking and location.

Leisure Partner

10/10

Exceptional

10 Feb 2024

Pedro

Good

6/10

Pleasant

05 Feb 2024

Kathleen

There was a cockroach in the room prompting me to check out early.

Leisure Partner

10/10

Exceptional

03 Feb 2024

Jason

Well maintained updated facility. Friendly helpful staff.

10/10

Exceptional

21 Jan 2024

Laurel

We were in town for a funeral and the staff could not have been nicer. Breakfast was good and our dog learned real quick that they had treats for her.

Leisure Pet

8/10

Excellent

19 Jan 2024

Alex

Great place to stay

Business Partner

10/10

Exceptional

14 Jan 2024

Rochelle

We were in town for a volleyball tournament. Very nice day. Friendly staff, quiet rooms, convenient, location, and excellent breakfast.

Leisure Family

4/10

Poor

10 Nov 2023

Julie

A lot noise in the hall from other visitors. Playing in the hall. Hard to sleep. Hall was trashed. Staff was quick to respond.

8/10

Excellent

04 Nov 2023

Lisa

Comfortable and nice amenities. Not very quiet, with basketball court right outside my window. Loud kids playing past 9:00.

Leisure

10/10

Exceptional

29 Sep 2023

JoAnn

It was perfectly located for us. Ataff was terrific.

Leisure Family

10/10

Exceptional

19 Jul 2023

Jill

Great to have a live-at-home feeling with all the room amenities.

Business_and_leisure Pet

4/10

Poor

06 Jul 2023

Bertan

Room did not get cleaned as frequently as promised. Trash in common areas piled up. Room had musty smell. Not what I would expect from a Marriott property.

Leisure Family_with_children

10/10

Exceptional

22 Jun 2023

Jessica

Nice clean hotel. Nice rooms. I definitely will stay again

Leisure Self

8/10

Excellent

08 May 2023

Shawn

Just OK. Was one of the cheaper options for this area at this time. Always love having a full kitchen, fridge, microwave, etc. but the room definitely showed some wear and tear. The baseboard in the kitchen looked like it was just a piece of plastic landscaping border stapled in place. Pretty sure we saw dried blood spatter on the inside of the bathroom door. Housekeeping was very loud both mornings. The breakfast was just OK and the staff audibly swore in front of guests, including children. Even though it was in the 70s, the pool and hot tub were not open. They really need to have a way to indicate when listed amenities aren’t actually available. Would probably stay here again, but certainly wouldn’t be excited about it.

Leisure Partner

10/10

Exceptional

22 Apr 2023

kenneth bruce

The staff was extremely kind and accommodating. The breakfast was a terrific perk. The rooms had full refrigerator, dishwasher, sink and an induction range.

Leisure Family_with_children

2/10

Poor

19 Mar 2023

Paul

Run down and dirty. Photos of rooms were taken a long time ago and do not reflect current condition of the property. Our room had stains on the couch, stains on headboard, stains on lampshades, the mirrors were rusting so badly that the edges were corroded off. The hallways filled up with marijuana smoke at night and the room across the hall was having a domestic dispute so loudly that it woke us up several times in the night. Felt unsafe walking around after dark. Not a typical experience for this hotel chain. Would not recommend.

Business Partner

10/10

Exceptional

12 Mar 2023

Philippe

spacious and comfortable

Partner

8/10

Excellent

16 Feb 2023

Jamie

Good location for shopping

Leisure Partner

10/10

Exceptional

13 Feb 2023

Kelly

Very nice room for the price, conveniently located near lots of shopping and restaurants.

Leisure Self

10/10

Exceptional

15 Nov 2022

Tracey

Gorgeous and Convenient

It was a great place. We will go again. The room was gorgeous

Partner

8/10

Excellent

04 Nov 2022

Irma

It had everything I needed for my stay. The bad was comfortable, the towels were clean and soft. The freezer had an ice maker that worked quickly once I turned it on. There was plenty of storage. The staff was very friendly and answered the many questions I had about the area.

Leisure Self

10/10

Exceptional

21 Oct 2022

Deborah

The room was very clean and neat. The staff were really friendly and helpful. My only complaint would be the TV cable service was not great. The remote barely worked. Not sure if it was the cable service or what. Other than that our stay was great! I would highly recommend this hotel.

Leisure Partner

10/10

Exceptional

10 Sep 2022

Brian

This one of the best places we have stayed at in a long time. The place was clean and quiet. We got a good night's sleep. It looked like it had been updated recently.

Leisure Family

10/10

Exceptional

06 Sep 2022

thomas

Nice hotel in convenient location

8/10

Excellent

26 Aug 2022

Ireneo

Clean

Leisure Family

10/10

Exceptional

07 Aug 2022

John

Great place to stay. No complaints.

Leisure Family

10/10

Exceptional

10 Jul 2022

Verified traveler

Would stay again.

Great place. It felt safe, and clean.
The only concern was in the morning the bathroom smelled like cigarette smoke. Maybe a vent issue? I'd give it another chance though. Breakfast was ok. Staff was friendly.

Business Partner

10/10

Exceptional

25 Jun 2022

Jenny

The hotel was pet friendly. There was large yard with loghting to take the puppy out in the middle of the night that i appreciated.

Business_and_leisure Pet

10/10

Exceptional

16 Jun 2022

Steven

It was very well maintained inside and out.
There was nothing we didn't like.

Leisure Partner

10/10

Exceptional

26 May 2022

Steven

Quiet and convenient

Leisure Self

10/10

Exceptional

19 May 2022

Sharrona

Great stay

It was amazing with definitely go back the ladies at the front counter were awsome and very friendly

Partner

10/10

Exceptional

17 May 2022

Russell

The room was very nice and clean. The staff extremely nice and helpful. The only thing I didn't like was the dog barking alot in a nearby room.

Partner

6/10

Pleasant

12 Apr 2022

Richard

Much better suites nearby

Leisure Family

10/10

Exceptional

31 Mar 2022

Julie

We have used this hotel for years when visiting area. It’s older and has seen some wear in hallways but rooms were clean and easy walking to shops and food.

Leisure Partner

6/10

Pleasant

28 Mar 2022

Verified traveler

This one disappointed me. The staff was great which I’d like to point out - but the disappointment is in the details.

Opening the fridge smelled like getting hit in the face by a dead animal. I’m not exaggerating, it smelled exactly like that despite looking sparkling clean.

Again, not exaggerating, this was the worst TP I’ve ever used in my life. It falls apart and sticks to your body on contact. Plan on spending time picking it off and wondering if you missed some. I yearned for that sand papery stuff you find in most public restrooms. Pray you don’t have to go #2 or menstruate.

All the pillows were the same super loose feathery ones that you have to smash around to see if you can pile them all into a ball that will hold your head up a bit.

Definitely never staying again.

Self

2/10

Poor

20 Aug 2021

Verified traveler

The hotel was filthy! They allowed guests to smoke weed inside, the smell was overwhelming. The pool area was so filthy that we couldn't even utilize the pool...which was the main reason for our stay.
We rented a 2 bedroom with living area, there was a water leak in the living room area that the hotel refused to respond to despite numerous calls for assistance. So we couldn't even use that room for fear the ceiling would cave in.

Leisure Family_with_children

10/10

Exceptional

09 Aug 2021

Verified traveler

Very clean and comfortable.

Business Family

10/10

Exceptional

26 Jul 2021

Verified traveler

Pet friendly

Business Pet

10/10

Exceptional

28 Jun 2021

Verified traveler

The room was clean, quiet and very well laid out to maximize space.

Leisure Family

2/10

Poor

27 May 2021

Geneva

Couch was dirty we did not sit on it just horrible. Room was not stocked with dishes was told would receive in morning did not. When after noon came was ask did we get it I said no. The young lady brought one glass and one dirty coffee cup for a party that had 3 people so we had two drinking items for two days for us what a joke. Room had wall paper hang dents in wall and refrigerator just was not Marriott standards. Dirty carpet all I was told contact my 3 party.

Friends_and_family Family

8/10

Excellent

24 May 2021

Verified traveler

It was clean, the person who checked us in was informative and friendly. I wish there had been more options for breakfast, but I understand.

Leisure Pet

10/10

Exceptional

16 May 2021

Verified traveler

Clean and great value!

Leisure Family

10/10

Exceptional

15 May 2021

Thomas

Great stay will return

Very nice and clean

Partner

10/10

Exceptional

03 May 2021

Verified traveler

I do not have a single negative thing to say about this hotel. My family and I enjoyed our stay. Our studio suite was clean, big enough, and had everything that we needed. We requested for extra towels and they were there. I recommend this place.

Leisure Family_with_children

10/10

Exceptional

03 May 2021

Verified traveler

Pleasantly surprised by how nice the room was!

Partner