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Holiday Inn Grand Rapids - South an IHG hotel

Grand Rapids - MI · United States

6569 Clay Avenue SwView location

7.6/10Very good961 Reviews
Cleanliness8.0/108.0
Service8.2/108.2
Comfort8.6/108.6
Condition7.6/107.6
Location8.6/108.6
Neighborhood8.6/108.6
Quality6.8/106.8
Value8.0/108.0
Amenities6.6/106.6
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  • Family hotels
  • Business hotels
  • Hotels with spa
  • Pet friendly Hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Holiday Inn Grand Rapids - South an IHG hotel

Guests Wowed by Grand Rapids Hotel's FacilitiesWelcome to the always-accommodating Holiday Inn® Grand Rapids - South hotel, a number-one stop for business and leisure travel in Grand Rapids.

The hotel's remarkable facilities, from state-of-the-art meeting space to the Little Dip indoor splash pad, combine an ideal location and proximity to downtown in a way that's sure to provide an unforgettable experience.

Corporate travelers seeking hotels in Grand Rapids, MI prefer this great location right off US-131 at the M-6 interchange with easy access to major area corporations. The hotel's modern banquet, conference and meeting space make our facility an ideal venue for your next corporate or social event.

Ask about special overnight room rates when having meetings at Crossroads Conference Center adjacent to the hotel. Families and vacationers can have the time of their lives when they stay with us. For starters, we are just one of a few Grand Rapids, Michigan hotels with an indoor splash pad.

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Guests can also explore local attractions like the Grand Rapids Art Museum, the world's first LEED Gold-certified museum. Guests can take advantage of free wired and wireless Internet access.

Take a ride down the pool areas mini slides, play in the zero depth toddler area, or spin around in the Vortex pool. Reserve today and see for yourself how this Grand Rapids hotel is revolutionizing modern travel for guests who want to Stay Smart.

Updated Policy: Please be advised that a $100. 00 security authorization will be assessed at check-in. This deposit will be released upon check-out, pending no issues during your stay. Updated Splash Pad Access policy: pool wrist bands are offered based on max allowable occupancy per room.

Any additional wrist bands must be purchased at $15 per person per day for all guests ages 1 year and older.

With a stay at Holiday Inn Grand Rapids - South by IHG in Grand Rapids (Cutlerville), you'll be within a 15-minute drive of Downtown Market and Van Andel Arena.

This family-friendly hotel is 15.2 mi (24.5 km) from Frederik Meijer Gardens and Sculpture Park and 2.1 mi (3.3 km) from Craig's Cruisers. Make yourself at home in one of the 79 guestrooms featuring refrigerators and flat-screen televisions.

Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and complimentary newspapers, as well as phones with free local calls.

Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Smoking areas
Childcare
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 4:00 PM
Check-in until 2:00 AM
Check-out until 11:00 AM
Minimum check-in age 21

Hotel policies

No rollaway/extra beds available Events/parties allowed Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-out is available Cashless transactions are available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Deposit: USD 100.00 per accommodation, per stay

    We have included all charges provided to us by the property.

  • You need to know
    • Pool access available from 9:00 AM to 10:00 PM.
    • Up to 2 children 10 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • Only registered guests are allowed in the guestrooms.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Cashless payment methods are available for all transactions.
    • Contactless check-out is available.
  • Special Instructions
    If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and debit cards; cash is not accepted
    • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    • Cashless transactions are available
    • Parties and events are allowed on site
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
    • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    21
  • Optional fees
    • Fee for continental breakfast: approximately USD 1 to 10 per person

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Craig's Cruisers 3.2 km / 2 mi
Master Arts Theatre 3.3 km / 2 mi
Spectrum Entertainment Complex 3.5 km / 2.2 mi
Mercy Health Southwest Campus 5 km / 3.1 mi
Tanger Outlets Grand Rapids 4.6 km / 2.9 mi
Frog Hollow Playground 7 km / 4.3 mi
Grand Valley Medical Specialists 7 km / 4.4 mi
Steelcase Furniture Headquarters 8.6 km / 5.3 mi
Metro Health Community Clinic 9.9 km / 6.2 mi
RiverTown Crossings Mall 12 km / 7.5 mi
Vander Veen's Dutch Store 13.5 km / 8.4 mi
Lamar Park 13.7 km / 8.5 mi
Methadone Clinic 14 km / 8.7 mi
Downtown Market 14.4 km / 9 mi
Heritage Hill Historic District 14.7 km / 9.1 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 79
  • Number of floors (main building): 4
  • Double rooms: 55
  • Suites: 15
  • hotel
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Late Check-outExtra charge
  • Wi-fiExtra charge
Show 32 more facilities & services
  • Car hireExtra charge
  • Laundry serviceExtra charge
  • LaunderetteExtra charge
  • Babysitting serviceExtra charge
  • Multilingual staff
  • 24-hour securityExtra charge
  • Smoke detector
  • Hotel safeExtra charge
  • Lift accessExtra charge
  • ShopExtra charge
  • Newspapers
  • Luggage roomExtra charge
  • Clothes dryer
  • Towels and bed linenExtra charge
  • BarExtra charge
  • Restaurant
  • Smoking areaExtra charge
  • Conference room
  • Meeting room
  • PrinterExtra charge
  • Business centreExtra charge
  • FaxExtra charge
  • Indoor freshwater pool: 1
  • Children’s swimming area: 1
  • Children playgroundExtra charge
  • Kids’ clubExtra charge
  • CasinoExtra charge
  • TV lounge
  • Hot tubExtra charge
  • Spa centreExtra charge
  • Non-smoking establishment
  • FitnessExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

HB

Half Board

Usually includes breakfast and one additional meal.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

RO

Room Only

Accommodation only. Meals are usually not included.

AI

All Inclusive

Meals and selected drinks/services may be included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE Accesible PremiumDOUBLE • Accesible Premium • 30 m²DBL.H6-PI
    DOUBLE Accesible PremiumPhoto unavailable3 photos

    Holiday Inn Grand Rapids - South an IHG hotel

    DOUBLE Accesible Premium

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Room type
    DOUBLE
    View / characteristic
    Accesible Premium

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-PI

    Room amenities

    • Wheelchair-accessible
    • Bathroom

    Facilities with extra charge

    • Alarm clock
    • Wake-up service
    • Wi-fi
    • Tea and coffee making facilities
    • Microwave
    • Hairdryer

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • AccessibleDBL.H6

    Photos are not available for this room type.

    Holiday Inn Grand Rapids - South an IHG hotel

    DOUBLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE TWO QUEEN BEDS NON SMOKINGQUADRUPLE • TWO QUEEN BEDS NON SMOKINGQUA.2Q-NM

    Photos are not available for this room type.

    Holiday Inn Grand Rapids - South an IHG hotel

    QUADRUPLE TWO QUEEN BEDS NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    TWO QUEEN BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.2Q-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDS • 30 m²DBL.2Q
    DOUBLE TWO QUEEN BEDSPhoto unavailable2 photos

    Holiday Inn Grand Rapids - South an IHG hotel

    DOUBLE TWO QUEEN BEDS

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Queen-size bed 150-154 width
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Room amenities

    • Bathroom
    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi
    • Alarm clock
    • Wake-up service
    • Hairdryer
    • Microwave
    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 30 m²DBL.KG
    DOUBLE KING SIZE BEDPhoto unavailable3 photos

    Holiday Inn Grand Rapids - South an IHG hotel

    DOUBLE KING SIZE BED

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Room amenities

    • Bathroom
    • Wheelchair-accessible

    Facilities with extra charge

    • Tea and coffee making facilities
    • Hairdryer
    • Microwave
    • Wi-fi
    • Wake-up service
    • Alarm clock

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BED • 36 m²SUI.KG
    SUITE KING SIZE BEDPhoto unavailable2 photos

    Holiday Inn Grand Rapids - South an IHG hotel

    SUITE KING SIZE BED

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    36 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    King-size bed 150-183 width
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Room amenities

    • Bathroom
    • Wheelchair-accessible

    Facilities with extra charge

    • Microwave
    • Hairdryer
    • Alarm clock
    • Wake-up service
    • Wi-fi
    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible-Two Queen BedsDOUBLE • Accessible-Two Queen Beds • 30 m²DBL.H6-2Q
    DOUBLE Accessible-Two Queen BedsPhoto unavailable1 photo

    Holiday Inn Grand Rapids - South an IHG hotel

    DOUBLE Accessible-Two Queen Beds

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Queen-size bed 150-154 width
    Room type
    DOUBLE
    View / characteristic
    Accessible-Two Queen Beds

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-2Q

    Room amenities

    • Wi-fi
    • Wheelchair-accessible

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE THREE BEDSSUITE • THREE BEDSSUI.3B

    Photos are not available for this room type.

    Holiday Inn Grand Rapids - South an IHG hotel

    SUITE THREE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    THREE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.3B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO

    Photos are not available for this room type.

    Holiday Inn Grand Rapids - South an IHG hotel

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE ONE BEDROOMSUITE • ONE BEDROOMSUI.B1

    Photos are not available for this room type.

    Holiday Inn Grand Rapids - South an IHG hotel

    SUITE ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE PREMIUMDOUBLE • PREMIUMDBL.PI

    Photos are not available for this room type.

    Holiday Inn Grand Rapids - South an IHG hotel

    DOUBLE PREMIUM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.PI

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accesible DeluxeDOUBLE • Accesible DeluxeDBL.H6-DX

    Photos are not available for this room type.

    Holiday Inn Grand Rapids - South an IHG hotel

    DOUBLE Accesible Deluxe

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accesible Deluxe

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING BED ONE BEDROOMSUITE • KING BED ONE BEDROOM • 36 m²SUI.B1-KG
    SUITE KING BED ONE BEDROOMPhoto unavailable1 photo

    Holiday Inn Grand Rapids - South an IHG hotel

    SUITE KING BED ONE BEDROOM

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    36 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width, 2 × Single bed 80-130 width
    Room type
    SUITE
    View / characteristic
    KING BED ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1-KG

    Room amenities

    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE PREMIUMDOUBLE • PREMIUM • 1 BedroomDBL.PI-1
    DOUBLE PREMIUMPhoto unavailable1 photo

    Holiday Inn Grand Rapids - South an IHG hotel

    DOUBLE PREMIUM

    Room photos

    1 photo

    Room overview

    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 2
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.PI-1

    Room amenities

    • Bathroom

    Facilities with extra charge

    • Tea and coffee making facilities
    • Hairdryer
    • Alarm clock
    • Wake-up service
    • Wi-fi
    • Microwave

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room PREMIUM KING BEDRoom • PREMIUM KING BED • 30 m²ROO.KG-PI
    Room PREMIUM KING BEDPhoto unavailable3 photos

    Holiday Inn Grand Rapids - South an IHG hotel

    Room PREMIUM KING BED

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 2
    Bed setup
    King-size bed 150-183 width
    Room type
    Room
    View / characteristic
    PREMIUM KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.KG-PI

    Room amenities

    • Wheelchair-accessible
    • Bathroom

    Facilities with extra charge

    • Wi-fi
    • Wake-up service
    • Alarm clock
    • Hairdryer
    • Microwave
    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room PREMIUMRoom • PREMIUMROO.PI

    Photos are not available for this room type.

    Holiday Inn Grand Rapids - South an IHG hotel

    Room PREMIUM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.PI

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    Holiday Inn Grand Rapids - South an IHG hotel

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE TWO QUEEN BEDSQUADRUPLE • TWO QUEEN BEDS • 1 BedroomQUA.2Q
    QUADRUPLE TWO QUEEN BEDSPhoto unavailable1 photo

    Holiday Inn Grand Rapids - South an IHG hotel

    QUADRUPLE TWO QUEEN BEDS

    Room photos

    1 photo

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    QUADRUPLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.2Q

    Room amenities

    • Bathroom

    Facilities with extra charge

    • Microwave
    • Wi-fi
    • Wake-up service
    • Alarm clock
    • Hairdryer
    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE PREMIUM KING BEDDOUBLE • PREMIUM KING BED • 30 m²DBL.KG-PI
    DOUBLE PREMIUM KING BEDPhoto unavailable1 photo

    Holiday Inn Grand Rapids - South an IHG hotel

    DOUBLE PREMIUM KING BED

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 2
    Bed setup
    King-size bed 150-183 width
    Room type
    DOUBLE
    View / characteristic
    PREMIUM KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-PI

    Room amenities

    • Wheelchair-accessible
    • Bathroom

    Facilities with extra charge

    • Microwave
    • Tea and coffee making facilities
    • Wi-fi
    • Wake-up service
    • Alarm clock
    • Hairdryer

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARD • 1 Bedroom • 30 m²ROO.ST
    Room STANDARDPhoto unavailable1 photo

    Holiday Inn Grand Rapids - South an IHG hotel

    Room STANDARD

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Room amenities

    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BED • 30 m²DBL.H6-KG
    DOUBLE Accessible KING SIZE BEDPhoto unavailable1 photo

    Holiday Inn Grand Rapids - South an IHG hotel

    DOUBLE Accessible KING SIZE BED

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Room amenities

    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG-1

    Photos are not available for this room type.

    Holiday Inn Grand Rapids - South an IHG hotel

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE LOFTSUITE • LOFT • 1 Bedroom • 55 m²SUI.LO
    SUITE LOFTPhoto unavailable2 photos

    Holiday Inn Grand Rapids - South an IHG hotel

    SUITE LOFT

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    55 m²
    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 5
    Bed setup
    King-size bed 150-183 width, 2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    LOFT

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.LO

    Room amenities

    • Bathroom

    Facilities with extra charge

    • Alarm clock
    • Tea and coffee making facilities
    • Hairdryer
    • Microwave
    • Wi-fi
    • Wake-up service

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDS NON SMOKINGDOUBLE • TWO QUEEN BEDS NON SMOKINGDBL.2Q-NM

    Photos are not available for this room type.

    Holiday Inn Grand Rapids - South an IHG hotel

    DOUBLE TWO QUEEN BEDS NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room AccessibleRoom • AccessibleROO.H6

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    Holiday Inn Grand Rapids - South an IHG hotel

    Room Accessible

    Room photos

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    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    Holiday Inn Grand Rapids - South an IHG hotel

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

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  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-1

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    Holiday Inn Grand Rapids - South an IHG hotel

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Limited room details from hotel

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  • Room STANDARDRoom • STANDARDROO.ST-1

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    Holiday Inn Grand Rapids - South an IHG hotel

    Room STANDARD

    Room photos

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    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST-1

    Limited room details from hotel

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  • QUADRUPLE Accessible-Queen Size BedQUADRUPLE • Accessible-Queen Size BedQUA.H6-QN

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    Holiday Inn Grand Rapids - South an IHG hotel

    QUADRUPLE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-QN

    Limited room details from hotel

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  • QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN

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    Holiday Inn Grand Rapids - South an IHG hotel

    QUADRUPLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE AccessibleQUADRUPLE • AccessibleQUA.H6

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    Holiday Inn Grand Rapids - South an IHG hotel

    QUADRUPLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6

    Limited room details from hotel

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  • Room Accessible KING SIZE BEDRoom • Accessible KING SIZE BED • 30 m²ROO.H6-KG
    Room Accessible KING SIZE BEDPhoto unavailable1 photo

    Holiday Inn Grand Rapids - South an IHG hotel

    Room Accessible KING SIZE BED

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Room type
    Room
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.H6-KG

    Room amenities

    • Bathroom
    • Wheelchair-accessible

    Facilities with extra charge

    • Hairdryer
    • Wake-up service
    • Alarm clock
    • Wi-fi
    • Tea and coffee making facilities
    • Microwave

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    Holiday Inn Grand Rapids - South an IHG hotel

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Holiday Inn Grand Rapids - South an IHG hotel

7.6
Very good
961 Reviews
Cleanliness
8.0 /10
Service
8.2 /10
Comfort
8.6 /10
Condition
7.6 /10
Location
8.6 /10
Neighborhood
8.6 /10
Quality
6.8 /10
Value
8.0 /10
Amenities
6.6 /10
100 reviews shown
6/10
Pleasant
10 Jul 2026
Erica
This hotel was extremely humid. It has a nice pool with a splash area but because of it the entire hotel is humid. We were unable to get the humidity out of our room even with cool air temps.
Partner
8/10
Excellent
07 Jul 2026
Eric
The hot tub floor seems to have started crumbling or there is a lot of dirt in it.
Self
6/10
Pleasant
14 Jun 2026
Richard
An old hotel with a makeover. Nasty carpet in the room. AC thermostat didn’t work and the unit was noisy.
Friends_and_family Family
8/10
Excellent
10 Jun 2026
Destiny
The room was nice staff was understanding. To the kids
6/10
Pleasant
24 May 2026
Kristi
Nice size room, bed was comfy, pool & hot tub nice, only downfall was breakfast, not only do you have to pay for what other hotels give you complimentary, it wasn't stocked, maybe 6 people in the dining area & there was hardly any food, all the hit items were about empty, we ended up going out to eat.
Partner
2/10
Poor
20 May 2026
Antiga
I stay at this property often but this past weekend was horrible .
Family_with_children
10/10
Exceptional
06 May 2026
Keith
Staff was very helpful and professional.
Breakfast was OK.
Friends_and_family Family
10/10
Exceptional
01 May 2026
Fred
Right off the highway but still peaceful and quiet…
Partner
10/10
Exceptional
21 Apr 2026
Arlene
Overall we had a great stay. Just a mini getaway with the kids. The room was bigger than I anticipated!
Family_with_children
10/10
Exceptional
20 Apr 2026
Paul
Great Breakfast. Great pool for the kids.
Partner
8/10
Excellent
19 Apr 2026
Amy
Breakfast was not that great.
Friends_and_family Family
6/10
Pleasant
15 Apr 2026
Kirsten
Room had a slight “Smokey” smell to it. The staff was absolutely amazing and so very helpful. The breakfast had quite a few hot options but not many cold options or child friendly. The pool area is why we come BUT it needed to be cleaned! I picked up and threw away a couple bandaids and there was quite a bit of hair all over on the edges of pools….its a shame that the people who the bandaids came off of don’t take care of them or also the hair….but staff should clean up that stuff as well as they see it. The pool water I felt needs to be slightly warmer cuz wow it was pretty cold and took a bit to get used to. So many ppl were sitting in hot tub for that reason. I don’t let my younger kids sit in hot tub- only dip their feet.
Friends_and_family Family
10/10
Exceptional
09 Apr 2026
susan
Staff was very friendly and accommodating. Family friendly environment. Our room was clean and comfortable. Breakfast was fresh with a nice selection, great coffee. The kids didnt want to leave.
Family_with_children
10/10
Exceptional
29 Mar 2026
Robert
Yes
Friends_and_family Family
10/10
Exceptional
07 Mar 2026
Fluvia
Great
6/10
Pleasant
01 Mar 2026
Amelia
The hotel was ok. It’s kind of worn down and not very clean. There were stains all over our room and the pool area didn’t look like it was kept up very well, it felt very unclean in that area with hair and other objects all over the ground. For the price I guess I understand but they could definitely do better with housekeeping and maintenance.
Family_with_children
10/10
Exceptional
25 Feb 2026
Erica
Good quality for the price
Partner
4/10
Poor
23 Feb 2026
Beth
Rug in room was quite dirty which made everything feel dirty. We checked in late, so we did not look for another hotel. We had to wait for a staff come back from a room issue to check in. We checked out the following morning.
4/10
Poor
22 Feb 2026
Mercedes
When I checked in there were random pink and yellow rags on the floor near the beds. The microwave had a plate of food from guests before us still in there. I think that you should double check housekeepers because it was pretty nasty to have to take care of that plate of food. I basically did the housekeepers job. It made me wonder what else I may have overlooked that could have been not cleaned.
8/10
Excellent
16 Feb 2026
Tracy
Friendly staff. Well maintained. Nice pool area for kids to swim.
4/10
Poor
08 Feb 2026
Sarah
Bed had hair in between sheet and blanket. People above us were jumping off the bed and running until 2am, I called the front desk twice, nothing was ever done about it. Online it said free breakfast, charged $5 per person. Nothing was said about deposit, $100 taken with payment for room.
Friends_and_family Family
6/10
Pleasant
08 Feb 2026
Luis
Our shower was out of body wash and shampoo I went down and told staff. They said they would bring some up and they never did that was disappointing.
Leisure Family
2/10
Poor
26 Jan 2026
Timothy
The lady that works Sunday night at the front seat is horrible. So is the guys. First people was my card would go through. Well the reason is they were trying to double charge us after we booked Expedia. The lady didn’t greet me until I said I was here to check in first like I was a problem because I needed to check it. Then I asked about wrist bands for my kid to go in the water park. I got the water parks closed! I said what about in the morning? Her words were come back in the morning and her then. Why not just give them to me then or maybe when I checked in? Everything she had to do was a problem. I guess the only requirement to work there is to breathe.
10/10
Exceptional
22 Jan 2026
Lisa
Easy check in and very nice guy at the front desk! Sushi place just down the road!
Leisure Family
10/10
Exceptional
20 Jan 2026
Kit
Great stay
8/10
Excellent
06 Jan 2026
Christine
I'm not sure if it's normal or just a result of our arrival day, but they had some housekeeping issues. We arrived at 3 and were told that our room wasn't ready yet, but we could come back in 20 minutes, and it would be. We came back an hour later (normal check-in time), and the room still wasn't ready. They did upgrade us to a suite; however, that room wasn't ready either. It was nearly 6 pm by the time we were able to check into our room. The suite was spacious; however, we had requested two queen beds, and the suite had one king bed with two pull-out beds. I had to go to the front desk to get the bedding for the pullout beds, as there wasn't any in the room. One comforter had what appeared to be blood stains on it, and the other comforter was torn. The pullout bed was extremely uncomfortable. The waterpark/pool was ok. The only complaint was the presence of hard water rust stains, which made the water appear murky.
10/10
Exceptional
04 Jan 2026
Melanie
We had a great stay, the only problem we had was when we went for breakfast and it was early most of the food was out already and no one came to refill it. Which was a bummer for the kids, but we couldnt find the staff.
Leisure Family_with_children
8/10
Excellent
28 Dec 2025
Tracy
Room was spotless and the staff was wonderful
4/10
Poor
28 Dec 2025
MARY
We chose Holiday Inn South because of the pool. We are local and just wanted to swim. The pool was too cold for the kids to enjoy. Very disappointed. Staff and room were fine.
Leisure Family_with_children
8/10
Excellent
28 Dec 2025
Taylor
Kids loved the room!
Leisure Family
10/10
Exceptional
26 Dec 2025
Honi
Great Pool area for kiddos!
Friends_and_family Family
8/10
Excellent
14 Dec 2025
Paul
Nice Hotel, décor, amenities, really liked my room, the location is close to many necessities including a highway, food and shopping. Felt safe, lots of lighting, friendly staff and breakfast.
Business Self
6/10
Pleasant
30 Nov 2025
ROBERT
yes
Friends_and_family Family
10/10
Exceptional
18 Nov 2025
Elena
Always a great stay! Nothing but positive things to say. We are locals and do this as a little getaway for the kiddos since they have a cute little waterpark! We will definitely be back very soon!
Leisure Family_with_children
10/10
Exceptional
12 Nov 2025
Emily Rose
Facility in general - well kept, clean.
Breakfast was wonderful!
Business Family
6/10
Pleasant
03 Nov 2025
Delron
Entire “Waterpark” needs to be updated. Colors were fading & a lot of visual rust on everywhere. To charge extra money for a waterpark experience was misleading to the least.
Leisure Family_with_children
10/10
Exceptional
25 Oct 2025
Yvette
Everything was excellent
Leisure Family_with_children
8/10
Excellent
23 Oct 2025
Kristy

Clean comfortable and quiet

Clean and comfortable. Front desk worker welds nice but seemed VERY new. No complaints. I would stay again.
Friends_and_family Friends
8/10
Excellent
07 Oct 2025
Yvette
Excellent
Leisure Family
10/10
Exceptional
06 Oct 2025
William
Nice room for the price
Partner
10/10
Exceptional
02 Oct 2025
Rebecca
No issues clean hotel.
Friends_and_family Family
10/10
Exceptional
29 Sep 2025
chris
Friendly staff, clean rooms, and nice pool area for kids.
Leisure Family_with_children
10/10
Exceptional
27 Sep 2025
Nicole
The room was very clean, comfortable bed, and the hot tub felt great too.
Business_and_leisure Partner
10/10
Exceptional
26 Sep 2025
Chris
Staff was very helpful. Everything was clean. Only problem was shower didn’t work properly but well enough. Room 224.
Leisure Family_with_children
10/10
Exceptional
20 Sep 2025
Matthew
Under rated hotel experience. Friendly, accommodating staff and nice hotel. Awesome breakfast and private indoor water park with a heated pool and 2 hot tubs and one of them is for people in wheel chairs if they need. Looking forward to coming back
Leisure Family_with_children
10/10
Exceptional
02 Sep 2025
Mattie
Highly recommend for the kiddos!
2/10
Poor
31 Aug 2025
Johanna
Toilet and sink were broken.
10/10
Exceptional
22 Aug 2025
Jennifer
Check in was quick. Getting an Uber to and from Van Andel Arena was easy. Breakfast was filling and coffee was good. Our room was spacious, quiet and clean.
Leisure Partner
10/10
Exceptional
10 Aug 2025
Heather
It was great. Would stay here again.
Family_with_children
10/10
Exceptional
21 Jul 2025
Roxy
The waterpark and splash pad the kids loved
Friends_and_family Family
6/10
Pleasant
10 Jul 2025
Heather
It was a nice place for kids with pool they had fun
Leisure Family
4/10
Poor
27 Jun 2025
Cherokee
When i got there the staff was so nice but one of the rooms sink didnt work. It took them over a day to fix the sink. The sink was unusable. It shot out at high pressure to the right. The pool seems to be rented to the brit swim school so during the week youre only allowed HALF the pool area even though you paid for access to it all. This is not mentioned before paying. The property is nice on in the halls but the pool/water area is what most people come for. It looks disgusting and nothing like the pics. The bottom of the floor is disgusting, they would leave bandages, hair, lashes, papaers, etc down for DAYS. Every Wednesday they close the pool for \"cleaning \" and it just so happens to be right before the brit swim school comes. The hallway garbages always smelled like warmed up vomit. The breakfast is another thing. The food is left out for anyone to access and its not stored properly. They let people stick their hands in the bag of preboiled eggs that sat there from the day i checked in to the day i checked out. The breakfast is also 2/10. The fact that you have to pay extra for something that atrocious is beyond me. The breakfast was the same every single day. The food isnt being brought up to temp, the biscuits were warm on the putside and ice cold in the middle like a microwave was used. The breakfast is extremely limited and was never clean and prepped properly. Food all over, juice and milk were both empty every single day. I have so more to say but no more space.
Leisure Family_with_children
10/10
Exceptional
08 Jun 2025
Nicole

Hotel was OK… hotels.com was not

Took my mom to the lantern festival atJohn Ball zoo for her 82nd birthday and stayed at that hotel. The surrounding area was definitely unkept, and it reeked of cigarette smoke outside and inside. The room was clean, but my shower was dirty.
The front desk lady was overwhelmed with people trying to check in, but very friendly and tried to be accommodating.
I reserved two rooms and instead of putting us in an adjoining room, hotels.com listed the second room under someone else’s name and we were unable to get adjoining rooms. So my mom was on the third floor and I was up on the fourth floor.

Friends_and_family Family
6/10
Pleasant
07 Jun 2025
TRAVIS
Because I booked via Expedia, I was told I could not request room location in hotel, late check out not available, basically just had attitude because I did not use their website. Asked for a do not disturb sign, told out of them but would put me down as no housekeeping because I’m a 2nd shifter and sleep late, but was woke up anyway by housekeeping pounding on the door. Room was moderately clean, but floors were not, I should at least be reimbursed for 2 pairs of previously white socks that I thru out after the bottoms turned black. Mid week stay, not a busy hotel but couldn’t get upper floor as requested and put next door to a loud family of 5 when I was traveling alone and there were many other rooms available. Overall not a great experience.
Leisure Self
8/10
Excellent
21 May 2025
THERESE

Eh

I will say hotel is very clean,.very clean and updated room was nice. Hotel check in staff was nice. Morning came, went to have coffee, all the had was decaf and a few creamers. Coffee lids did not fit the cups. I would rate the breakfast/availability very poor. Very little to no food and syrup had nothing in it even first thing in the morning. Breakfast/coffee is definitely not a priority for the hotel. There was no one attending the front to check anyone out.
Friends_and_family Family
8/10
Excellent
20 May 2025
Renee
The hotel waa nice and the staff was great. The area wasn’t the greatest, but it was super convenient for where we needed to be.
Leisure Family
8/10
Excellent
26 Apr 2025
Ashley

Light on the breakfast bar

We stayed in 418 and the ac was very loud.
Breakfast was not quickly replenished. We had to leave pretty quickly in the morning around 7 and there was nothing left. Comfy bed and good water pressure in the shower. :)
Friends_and_family Family
10/10
Exceptional
26 Apr 2025
Demetria
Beautiful and clean
8/10
Excellent
25 Apr 2025
Kayley
The rooms are clean, but the floor in the eating area was sticky. Even after I watched them mop. It might just be what they use to mop with. For the price this place is amazing and fun for kids. Breakfast was warm and decent. Staff were nice.
Leisure Family_with_children
8/10
Excellent
20 Apr 2025
Marcia
It was good
Leisure Family_with_children
2/10
Poor
14 Apr 2025
jennifer
For the price I paid for the room. Plus being forced to pay an additional $100 deposit. I would have expected the pool area to be more clean, better monitored and taken care of. Tons of unruly children, very dirty water. No staff monitoring for wrist bands or making people follow the rules. Over capacity for sure. Staff was very stressed out and short at check in.
6/10
Pleasant
14 Apr 2025
Diana
We booked this hotel specifically for the bar and pool/hot tub. During check in, the agent wearing a green sweater and matching eye makeup informed us that the bar was closed due to no available staff. We were advised that we could bring our own drinks and enjoy the bar but there was no staff available to serve us. We were disappointed but decided to take her up on the offer. After checking in we made our way to the bar area and again, we were advised that they had no accommodations to keep our drinks cold but that there was an ice machine down the hall. About 20 minutes later we were approached by the manager and informed that we were not permitted to drink in the bar. Terrible communication and service. We were not able to access the
10/10
Exceptional
03 Apr 2025
Lori
Love the pool and splash pad! That’s why se
10/10
Exceptional
26 Mar 2025
Joanna
We had a very nice one night stay and would definitely recommend it, and return. They were understaffed both when we checked in and the following morning, so we had to wait a bit. But, the staff did everything they could to help everyone as fast as possible.
The pool/splash pad was fun! The equipment could use an update, but was clean and the kids loved it.
Leisure Family_with_children
2/10
Poor
26 Mar 2025
Kayley
Kids were running the halls, up and down the stairs and yelling, being extremely loud until about 1:00am. Our room phone did not work, so I had to walk down to the front desk to report the noise. You could hear them from the front desk too. The employee working the front desk acted bothered when I asked her, politely, if anything was going to be done about the noise. The loudness went on for a couple more hours.
Leisure Family_with_children
10/10
Exceptional
24 Mar 2025
Elena
Everything was great - the only downer was that the shower had no pressure and the drain must of been backed up because it filled up with water almost immediately during the shower. But everything was clean and everyone was nice. We plan on making this trip once a month for the kids to play at the water park. We definitely will be back!
Leisure Family_with_children
8/10
Excellent
23 Mar 2025
Sequoia
Kids had a great time there
Friends_and_family Family
8/10
Excellent
17 Mar 2025
Tina L.
Children's pool area was nice for small children.
Leisure Family_with_children
2/10
Poor
07 Feb 2025
Darcy
The kiddie pool was under construction the sinks in my hotel room kept getting backed up. No sorry the would not let me cancel at once I found all this information out, nor would they give me a refund
Leisure Family_with_children
10/10
Exceptional
29 Jan 2025
Brandon
.
4/10
Poor
28 Jan 2025
Verified traveler

Kiddie Pool Closed

Chose this hotel for their indoor kiddie pool playground per the photos. After we drove THREE HOURS for this amenity, we checked in (nothing was mentioned about the kiddie pool being closed at check-in) and got our kids ready for the pool. Found out when we got down to the pool which was covered with yellow caution tape that the entire kiddie pool area was closed and drained for construction. Desk clerk was 0% apologetic. Very very frustrating.
Friends_and_family Family
8/10
Excellent
08 Jan 2025
Cathy
Love this place!!
8/10
Excellent
05 Jan 2025
gerri
I really liked the staff especially Tammy and Josh and Edna they were very polite a little comical it was very clean, breakfast was 👍
2/10
Poor
02 Jan 2025
Teresa
You won’t accept my well worded explanation
Leisure Family
2/10
Poor
01 Jan 2025
Lindsay
FALSE ADVERTISING!
I booked this hotel based on the pictures of the beautiful pool area. We show up to swim with our kids, and the kid pool with slides is broken apart, water drained. Pool is gross, dark cloudy color, hair clumps floating in it. Rusted areas. Hot tub was disgusting as well.
Despite this, my kids were still excited about the little splash pad area, so we stayed for a little bit and let them run around.
I’ve been bamboozled!
8/10
Excellent
28 Dec 2024
Yvonne
Parking
Leisure Partner
4/10
Poor
26 Dec 2024
Natalie
Breakfast was not replenished. Coffee cups had no lids. Elevator was dirty as were the stairwells. Rooms were ok but not the cleanest.
Leisure Partner
10/10
Exceptional
08 Dec 2024
Tiffani
The staff was amazing with our dance team!!
6/10
Pleasant
05 Dec 2024
Misako
Mandatory damage deposit $100 and took 7 plus days for credit.
Leisure Self
10/10
Exceptional
04 Dec 2024
Theresa
Good
8/10
Excellent
28 Nov 2024
Ashley
Kids pool closed, breakfast was horrible! Hard chewy sausage eggs and waffles! Half a roll of toilet paper.
Leisure Family
6/10
Pleasant
04 Nov 2024
Donna
The front desk attendant tried to her best woth a faulty card reader and was very friendly
Leisure
10/10
Exceptional
02 Nov 2024
Jorge
Nice place
10/10
Exceptional
28 Oct 2024
David

Nice stay and renovated

Nice hotel, helpful staff and nice renovations. Room was clean and well stocked.
Friends_and_family Family
4/10
Poor
24 Oct 2024
brandy
Not up to Holiday Inn \"standards\". Some areas have been updated and are nice, others areas were dirty and not up to par. They could have an amazing swim area but the equipment definitely needs some updating/improvements. Also, be advised they charge $5.00 per person for breakfast....we paid and regretted it, had to ask for oj, milk, and additional things to be filled. Some of the staff does not speak English. Our room was clean but above the shower was full of mold, fan did not work, sink did not drain correctly :(
Leisure Family
6/10
Pleasant
19 Oct 2024
Andrew
Breakfast was supposed to be included had to get vouchers and all hot food was cold and hot water was cold waiter brought more hot water and it was only barely warm
Leisure Family
2/10
Poor
15 Oct 2024
Jose
Bathroom flooded. Took for an hour to get help and to get moved to another room. I understand being short staff but that does not fall on customers. I was traveling with my 2 year old daughter it was just super inconvenient and the response from the hotel was delayed and frustrating. I waited for someone to come and that took away from experience water area with my family and with time being limited it all just snowballed. Hopefully hotel takes accountability
Leisure Family_with_children
4/10
Poor
06 Oct 2024
Erin
This was way too expensive for the product provided. Room was dirty with dirty sheets and pillows. Couch caved into the middle. Carpet was dirty. Room was incredibly noisy and we were woken up multiple times through the night. Would not recommend.
Leisure Partner
6/10
Pleasant
03 Oct 2024
Linda
Property seemed tired
6/10
Pleasant
22 Sep 2024
Verified traveler
No frills hotel. The pool was geared towards younger kids. Perfect for 5 and under. Anytime we needed something- extra pillow/towel/etc the front desk said we could come pick it up. There was some mold on the ceiling in the bathroom but otherwise the room was clean.
Friends_and_family Family
10/10
Exceptional
14 Sep 2024
Paul
Friendly hard working staff make this a pleasant surprise
Business Friends
8/10
Excellent
27 Aug 2024
Kathryn
Too bad no free breakfast anymore
Friends_and_family Family
10/10
Exceptional
26 Aug 2024
Angela
Great hotel! The only thing not good is the sofa bed, very uncomfortable mattress. Regular beds are great!
10/10
Exceptional
18 Aug 2024
Jasmine
Loved it kid friendly
Leisure
6/10
Pleasant
04 Aug 2024
Maggie
The interenet was spotty and not consistant. Room wasnt as large as the picture showed when booking and the plugs didnt work in the night stand. Otherwise, nicely updated and bed was comfy. Clean. Just needed a little extra upkeep.
6/10
Pleasant
31 Jul 2024
Yolanda

Just doing the Family fun!

Well, the check was good, my only issues was the wristband additions was a charge, to which was a bit much for some paper, to get wet! $15.00 per band. Breakfast was not option, pay, pay.
Friends_and_family Family
10/10
Exceptional
28 Jul 2024
Paige
Room was very clean, including the bedding. The kitchen staff and front desk was also very kind.
8/10
Excellent
17 Jul 2024
Faith
Conveniently right off of the freeway!
Business Family
10/10
Exceptional
17 Jul 2024
Evan
Service was prompt and super polite. Everything was cleaned and well maintained. Very pleasant stay.
Leisure Family
10/10
Exceptional
13 Jul 2024
Karines
Property was great! Staff was so polite! Waterpark was so fun for the kids
Leisure Family_with_children

Location & surroundings

Holiday Inn Grand Rapids - South an IHG hotel
6569 Clay Avenue Sw, Grand Rapids, United States

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Holiday Inn Grand Rapids - South an IHG hotel

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