Extended Stay America Select Suites Grand Rapids

2/10

Poor

01 Aug 2026

Bonita

Terrible. I have pics of the roaches that were crawling underr the TV. Asked for a refund immediately. Staff was helpful. Also, had advertised pool but didn't have one.

6/10

Pleasant

21 Jul 2026

Lisa

The room I was assigned wasn't cleaned. The staff verified it was dirty and assumed me a different room

Pet

6/10

Pleasant

20 Jul 2026

Michelle

The stay was okay. The floor was filthy. I spilled water and wiped it with a cloth and the cloth came back black. outside area was pretty trashy, people not picking up trash or dog poop in the little area where dogs could go. We only had one blanket on the bed and the fitted sheet did not fit, it kept falling off. It was really quiet despite how many people were staying there. Not what I expected, and probably won't book there again. The staff was funny, friendly and respectful.

Partner

4/10

Poor

14 Jul 2026

Amber

Cockroaches or some other very large bug in my room.

Self

2/10

Poor

11 Jul 2026

Sm T

When I went there to check in,There were nobody in the lobby.I had to call someone of the property from the lobby phone hanging on the wall and they said they are over sold so I can’t provide me any room,I called Expedia and they gave me another hotel but I literally had to wait until 1:30am for check in.I must thank the Expedia agent but I will never ever stay in that extended America property and I will never recommended to anyone.I am businessman and i travel a lot and stay in hotels all over USA but it was the most terrible experience I have ever faced in my life.

2/10

Poor

04 Jul 2026

William

I would know they canceled my reservation without a notice and I went without a room that night very pissed off

10/10

Exceptional

03 Jul 2026

Ashley

Fun time

Partner

2/10

Poor

30 Jun 2026

Yadira

Literally the most disgusting hotel I’ve ever stayed in! Turned the lights on and cockroaches were everywhere! Like tons of them ! Sheets were covered in hair! Staff was extremely rude as well

Family_with_children

8/10

Excellent

30 Jun 2026

Jessee

For the price… it is what it is! We’ve enjoyed our stay!

Partner

8/10

Excellent

29 Jun 2026

Michael

Staff were helpful. Room was a little noisy. Alot of doors slamming.

Self

2/10

Poor

28 Jun 2026

joseph

DIRTY NASTY ROOMS, FILTHY LINEN, NO SHEETS ON BEDS AND THEY HAVE COCKROACHES AND THEY ARE EVERYWHERE!

Self

8/10

Excellent

26 Jun 2026

Michael

Friendly staff and helpful

Self

2/10

Poor

25 Jun 2026

Wendy

Buyer beware - this property does not do check-ins after midnight! We were left stranded at 1am after a long day of travel. Yet, Hotels.com let us book the hotel. Beyond frustrating.

2/10

Poor

14 Jun 2026

Brad

Bed had only a fitted sheet - no flat sheet no comforter. What hotel expects you to bring a sleeping bag? No ice machine, no ice in room, National brand with no quality control. Avoid

Self

2/10

Poor

14 Jun 2026

Dawn

Horrible experience. The rooms was not ready. Bray, front hotel desk, kind and explained why. The hotel house keeping left and did not finish the rooms. The room was canceled, we had Expedia insurance if problems occurred. Things worked out we found a rooms at other place.

Management needs to pay housekeeping more money so the hotel can fill the rooms.

Family

2/10

Poor

13 Jun 2026

Daniella

Very dirty and very itchy

Family_with_children

6/10

Pleasant

03 Jun 2026

Rolando

Air conditioning didn't work, no solution was provided and nothing was followed through on

Business

4/10

Poor

01 Jun 2026

Carly

Room wasn't completely a mess, but still dirty. Bugs on counters and bathroom. Shower heads falling out of wall.

Partner

6/10

Pleasant

31 May 2026

Ashlyn

Check in and out staff were very friendly, kind, knowledgeable and helpful. The property felt safe and was very convenient for travelling. Unfortunately the quality of the property is poor and the rooms are not cleaned well. Beard hair still in the sink, odd splatter stains/ stickyness on the walls and floor. The bed also had hairs in it.

2/10

Poor

30 May 2026

Mason

Room was filled with roaches. Left immediately.

Partner

8/10

Excellent

30 May 2026

Hilda

Staff was great and helpful. Thank you!

Partner

4/10

Poor

28 May 2026

Nikhil

Bathroom sink was blocked and flooded with water.

Family_with_children

6/10

Pleasant

27 May 2026

Jason

Wasn’t a bad stay would stay there again if not so pricey

Partner

8/10

Excellent

25 May 2026

Lori

1 bar of soap, no hand towels, no tissues, no plugs for electrical on left side of bed, no paper cups for medicine. The motion detector for lights turned on every light in room in the middle of the night when i got up to use the bathroom. No shampoo, no hairdryer

Partner

10/10

Exceptional

04 May 2026

Alonzo

Great customer service

Self

2/10

Poor

01 May 2026

Karolina

room was not available

2/10

Poor

30 Apr 2026

Leora

Left the property as it was scary, unclean and didn’t have any towels.

Friends_and_family Family

2/10

Poor

29 Apr 2026

Ashley

I asked for clean towels and the employee at the front desk was too busy talking on his personal phone. Then informed me that there were no clean ones because there was no housekeeping on the weekends. But 10 minutes later when I was coming back down the steps he was going upstairs with a handful of clean towels for other people. Quiet time is not quiet time there are kids that run up and down the hallways all night long doesn't help when you have a 3-year-old trying to sleep.

Friends_and_family Family

10/10

Exceptional

14 Apr 2026

AJ

Lovely staff!! Rooms are nice, laundry is a great amenity.

Friends

2/10

Poor

05 Apr 2026

Crystal

I didn’t even stay the night. Felt very unsafe. Had the male staff member try to walk into my room while I was getting ready. Fortunately I had the door latch on.

Self

2/10

Poor

16 Mar 2026

Maurice

The room was roach infested. The shower did not work properly. The bathroom door handle was broken. That was a big hole and a wall behind the main door and dead roaches and real roaches crawling all over the place bathroom and in the main room and they didn't have a night attended readily available. You have to call him from a special phone only in the lobby

10/10

Exceptional

03 Feb 2026

Bojan

Great spot, laid back
Quick access to anything and everything. Been coming here for years
... thank you guys so much, I can always count on you... even at last minute without reservations

Business Friends

6/10

Pleasant

30 Sep 2025

Douglas

I had to pay $40 for a pot and pan with lid and a can opener. I'm on vacation. Do you think i'm going to pack it in my luggage to bring it home? How ridiculous. If you are staying there 2 weeks or more, being able to use the stove to cook your food, because you don't want to eat out EVERY meal, should be able to have a pot and pan as part of the time that you are there, at no cost. If there less than 2 weeks, put a $40 hold on the cooking equipment at check-in and released the hold charge when they check-out.

Leisure Self

6/10

Pleasant

29 Sep 2025

Don

The Sheets Were Off!

the laundry setup was there and costs $4.50 per wash and $4.50 per dry. I didn't use the laundry facility. Regarding staff friendliness, on a scale of 1 to 10. I would rate them a 31/2 to 4. I was handed a single face towel after checking in. The clerk told me they were out of towels and in case my room didn't have any. Four my seven day stay. I ask but did not receive any fresh sheets or towels.

Self

10/10

Exceptional

28 Sep 2025

Tevice

Good cheap place to stay if long term stay

Leisure

2/10

Poor

03 Sep 2025

Andrea

Don’t stay here

I checked in and the guy at the desk was nice. But you have to buy pots and pans. The toilet wasn’t working and roaches came out of the light socket next to the bed

Friends_and_family Family

10/10

Exceptional

29 Jul 2025

Justus

I liked the laundry room and I greatly appreciated Melissa and Jesse

Leisure Self

6/10

Pleasant

26 Jul 2025

John

Hard to find the hotel. Took a long time to get a hotel staff to sign me in.

8/10

Excellent

20 Jun 2025

Nikki

The room was nice and clean however the TV did not work or connect and even after calling the office it was never fixed. There was a very loud party outside until well after 4am the night we stayed with yelling and loud music so it was difficult to sleep with nothing to even drown out the noise.

Business Family_with_children

2/10

Poor

15 Jun 2025

Kevin

All-around Unacceptable

They allowed a gender reveal party to be held in the parking lot that went on until nearly 2:30am with music loud enough to be heard throughout the entire hotel. There was blood on the wall and floor of the elevator. Sink in the room leaked. TV did not work. Recommend you about at all costs

Friends_and_family Family

6/10

Pleasant

07 Jun 2025

Julie

Staff were quick and polite. Bed was awful and room floor was filthy

Leisure Partner

4/10

Poor

16 May 2025

Phillip

Very dark room, lumpy overused mattress, elevator out of order at checkout, room entrance door did not lock securely. The good news is that guy who helped me check in on Saturday evening was friendly thorough and clearly a nice guy

Self

10/10

Exceptional

27 Apr 2025

Alexis

it is by far the best hotel experience my mom and i have ever had we were treated very nicely and very professional. when we got to our room it was extremely clean and very comfortable for us both. a hundred percent gonna be going there more often.

Leisure Family

6/10

Pleasant

27 Apr 2025

Verified traveler

Not great!

Floors were not mopped, no actual hand towels (we were given wash clothes for hand towels. No ironing board or iron.
No breakfast of anykind.
Staff at check in leaves at ten and arrive the next morning at ten.
We would not recommend this place if you prefer cleanliness. The only plus was the staff was very friendly....

Partner

6/10

Pleasant

27 Apr 2025

Patricia

The room was very clean except there was a credit/debit card glued to the side of the tub. My room was not available at check in or 4.5 hrs later. I did get an upgrade, though. No staff available for an early morning check out.. window was closed.

Leisure Self

2/10

Poor

26 Apr 2025

Emily

The room stunk like cigarettes

Leisure Family_with_children

2/10

Poor

16 Feb 2025

debra

Ladies at the front desk were very nice, but that was the only good thing about this hotel. It’s very dirty and smelled heavily of some sort of chemical, thought not sure what. Did not feel comfortable staying there, nor could I breathe well from the smell.

8/10

Excellent

12 Jan 2025

Cyril

Good

2/10

Poor

02 Dec 2024

brandy

I booked online . Was not able to get my room
until 11pm. i arrived at 1030 pm. The attendant stated she had 30 minutes to come check me in because it was consider after hours. No where on expedia that it stated that after hour check in had to wait. Attendant was rude. parking lot was full of ice . No salt was on the ground.

2/10

Poor

02 Nov 2024

Jonathan

The staff is lazy. The

Business

2/10

Poor

27 Sep 2024

Adam

Drain was clogged no one would come un clog, no towels in room no one would bring them up.

8/10

Excellent

17 Sep 2024

Adam

Excellent pricing.

Business_and_leisure Self

2/10

Poor

27 Jul 2024

Jayme

The room smelled like cigarettes even though it was suppose to be smoke free. It has a kitchenette but absolutely nothing in it. When I asked for a spoon they acted like that was a ridiculous request.

Self

4/10

Poor

24 Jul 2024

Dantonyo

Lots of flies in the room in window seal loud noises fire alarms going off at 2am. Shady characters hanging around

Leisure Self

6/10

Pleasant

23 Jul 2024

Ruth

The room was very nice. Clean and well laid out. Bathroom light was not bright enough to see in the shower or to see in the mirror. Only one luggage cart for a four story hotel is ridiculous!!! Staff was very efficient and helpful.

Leisure Family

6/10

Pleasant

21 Jul 2024

Carol

Bar bones place

No coffee pot in room. No hand towels. Missing drawer on dresser. Refrigerator door broken. Clean room but disappointed. No dishes in room. Most extended stay places have coffee cups & dishes.

Partner

10/10

Exceptional

19 Jul 2024

Jesse

Walked in and the room was super clean, spotless. Strong shower and a comfy bed. A/C ran great. The leather chain had some minor cracks. Didnt use the kitchen.

Partner

4/10

Poor

20 Jun 2024

Simone

I’ll sleep in my car next time.

I arrived and there was no front desk, I finally called the hotel number and someone came down to check me in and they were very unfriendly like I was interrupting something else. They were doing more important.. The room was filthy. The fridge was nasty. I had to get wipes and wipe everything down and if you look at the pictures, you will see one of the wipes I use just to wipe the table. The last straw was the fire alarm going off in the middle of the night around 2 AM for almost an hour. As a travel nurse I have frequented many ESA’s this by far has been the worst.

Business

4/10

Poor

19 Jun 2024

Cassandra

The entire building smells of Marijuana. Bums are hanging around outside. Felt unsafe.

Business_and_leisure Pet

6/10

Pleasant

10 Jun 2024

Luo

Just ok

Leisure

4/10

Poor

08 Jun 2024

jeff

Dogs barking in the next room at 3am was just peachy

2/10

Poor

28 Apr 2024

London

Room was dirty. It smelled, the window was broken, the tv didn’t work and the bathroom was dirty. The tub and sink weren’t clean. I refused to stay in the room. When I brought it to the attention of the desk clerk, he said that he could offer me a refund or a broom. Needless to say, I took the refund. Wouldn’t ever recommend staying here to anyone.

Leisure Self

10/10

Exceptional

20 Mar 2024

William

Very clean

Leisure Pet

4/10

Poor

14 Mar 2024

Felicia

I guess I shouldn’t complain because I paid $73.00 on short notice for the room, but the floors had not been cleaned/swept there was visible dirt on the entire floor and neither had the toilet or sink been cleaned. There was red stuff smeared in the sink and stuff left on the toilet. I went to the neighboring gas station to use the restroom. I’m only sleeping here for a night so I’m settling but I don’t know if I’d return until the “housekeeping needed” sign disappears. Also had a random woman knock on my door asking for someone around 8:30 PM which was unsettling because she seemed out of it.

Business Self

10/10

Exceptional

12 Mar 2024

Leticia

New building, rooms look great!

8/10

Excellent

09 Mar 2024

Larry

Good

Clean room, but smoke smells in halls and elevator. Need to clean the air in hotel
Good area, safe parking

Business

2/10

Poor

15 Feb 2024

Catherine

Don't bring your kids

The lobby smelled like poop. The front desk agent was wearing a wrinkly outfit that looked like a little girls Brownie outfit. Poor guy. Most of the rooms were occupied with homeless people living out of the rooms. Lots of crazy stuff in the parking lot that was illegal... I would never take a child there.

Friends_and_family Friends

8/10

Excellent

05 Feb 2024

Allan

Overall good stay, staff was very helpful even after hours

Leisure Partner

2/10

Poor

01 Feb 2024

Steven

Room very dirty was not clean and very loud

Leisure Partner

4/10

Poor

28 Nov 2023

Julie

The front desk closing at 8 is not very convenient. Card coder was broken so someone had to let me in my room. No shampoo but a note saying you could call the front desk and the front desk is closed. I called and bo one answered. The room was ok but reminded me more of a hospital room than a hotel room.

Business Self

10/10

Exceptional

18 Sep 2023

Verified traveler

Customer service was excellent!

Self

6/10

Pleasant

04 Aug 2023

Shirley

Upset Customer

The room appeared to be clean. However, there were no towels in the room . No blanket or Bed spread on the bed. They only had a fitted sheet , a flat sheet and the pillow cases. The fitted sheet had a big blue stain on the left side.
We were on Rm 126, my friend in Rm 230, also had no blanket and No bedspread, but she had 1- towel. My husband went to the front desk and got 2- bath towels and 3- wash clothes .
Since it has been extremely hot and humid we did not have a need for a blanket . However, about an hour after checking out I received a phone call from the hotel asking me for the Blanket and Bedspread. My husband and I explained that we never got them but he said that his housekeeper has been there for 2 years and never had an issue. My husband told him that when he asked the front desk for towels the manager on shift (Wednesday, August-2-2023 in the afternoon), the lady apologized and told him that the housekeeper is a new person. I feel insulted and very upset. This was our First and VERY LAST time that we stay with Extended Stay !!

Friends_and_family Friends

8/10

Excellent

22 Jul 2023

Freddie

My stay

Stay was good, only issue was normally extended stay provide cookware and irons for rooms this location was selling them and telling you if you didn’t want to buy theirs that other stores was nearby

Friends_and_family Family

4/10

Poor

18 Jul 2023

Lindsey

Walked around the room after my shower. When I went to put my shoes on, my feet were black. That’s how dirty the floors were. Kids banging on the walls until after 1 a.m. No recommendations to go there.

Friends_and_family Family

4/10

Poor

04 Jun 2023

Kyle

I do recognize that the industry as a whole has staffing issues, but the hotel didn't seem to be staffed at all from 10pm on. I checked into my room late in the afternoon and immediately left. I didn't realize that there were no towels or blankets (there was one sheet on the bed), until I returned. I couldn't find anyone to assist me, including when I turned in my key at the desk at 8:30am the next morning.

Business_and_leisure Self

6/10

Pleasant

04 Jun 2023

Julia

There was only a sheet on the bed…no blanket, no comforter, definitely not ideal.

Partner

8/10

Excellent

14 May 2023

Kimberly

The room did not have any Kleenex or blow dryer. My son went down to the desk, no one was available. Otherwise , everything was fine.

Business_and_leisure Family

4/10

Poor

13 May 2023

Mark

One towel for two people, no guest services after 8pm,
Homeless everywhere, including inside the front desk area.
Dont put your family at risk

Leisure Partner

4/10

Poor

09 May 2023

Patricia

There was a lot of animals here. Accidentally gave us a room that had someone in it already. There was dogs barking all night and morning. But there wasn’t any soap in our room. Also there was poop in the lobby on the floor. The staff was helpful though when there was the mix up. Not sure if I’d stay here again.

Leisure Friends

2/10

Poor

05 May 2023

Steven

No one here to check me in at 9:00 pm. Been waiting 25 minutes for them to show up

2/10

Poor

28 Mar 2023

Anjanette

Extended on disrespecting guest!

First of all I complained to the front desk about noise on the second floor and was told they would call to let the guest know they're disruptive to other guest. There were sounds of running back and forth, stomping, banging and continuous bumping from 5pm to 3 am tried to call the office and walk upfront and it was closed. A total lack of respect for others, I was so disgusted at checkout I just took the cards upfront and left. I will NEVER stay here again!

Self

6/10

Pleasant

27 Mar 2023

Kelly

The cost is ideal for a family on a budget but the property butts up to the freeway so it is very loud, there is no carpet so you can hear everyone in the hallway. The front desk had limited hours so I had to call to check out, my room didn't look like it had been cleaned, there were stains on the counter and used soap in the bathtub.

Leisure Self

10/10

Exceptional

22 Mar 2023

Nash

Good location

Leisure Friends

2/10

Poor

22 Mar 2023

Alisha

Didn’t even stay at the property nobody came to the phone when I came to check in I was coming out of town so overall it was a bad experience and I still paid for it

Leisure Self

8/10

Excellent

19 Mar 2023

Madelyn

We stayed here for one night. The staff was very friendly and the check in was very fast. The room is very clean, the only complaint is that the room smelled horrible. It smelled like someone smoked in the room before us (it was a non-smoking room). We could barley sleep because of the smell. But if it wasn’t for the smell, it would have been 5 stars.

Leisure Partner

10/10

Exceptional

15 Mar 2023

Nash

Good location.

Business Self

2/10

Poor

11 Jan 2023

Tonya

Staff was nice but room was not, no phone and to switch rooms cause no heat and beds uncomfortable

Leisure Family

8/10

Excellent

15 Nov 2022

Gary

Lousy housekeeping, otherwise great hotel

The stay and desk staff were great. Housekeeping was lousy. We stayed 3 nights and not once did housekeeping enter our room. Each night we had to go down to the front desk and get our own towels and coffee supplies. We told the front desk and they put us at the top of the list to get taken care of but it never happened.

Partner

8/10

Excellent

13 Nov 2022

W.Bradley

Everything was good. The bed was uncomfortable though.

Friends_and_family Family

10/10

Exceptional

21 Sep 2022

Kathi

Bathroom sink drains VERY slowly. Some guests are pretty loud. One night a neighboring room was playing music so loud it was vibrating my chair. Another day it sounded like one of the neighbors was tearing down a wall or something. Other than that I had a wonderful stay.

Leisure Self

4/10

Poor

04 Sep 2022

Eric

The hotel hallways look and feel like a college dorm. Since each room has a stove and microwave, nauseating smells abound.

The African American male who works at the front desk is rude, curt and talks unnecessarily loudly. He will also talk over you if you don't provide him with information he wants from you. He's about as nasty as they come.

The area around the hotel is not the safest and the hotel is located directly next to a major freeway.

The rooms themselves are decent and have everything you need - it's just that the area around the hotel and the front desk staff tip the scales into the negative. Stay away from this one.

Leisure Self

2/10

Poor

21 Aug 2022

Mikeala

I will never be back to this location

Leisure Family

8/10

Excellent

28 Jul 2022

Davon

Well got into our room the door wouldnt open correctly had to lift up on the door. The bathroom door had a hole punched in it but they were waiting for doors to come in.

Had to take our own trash out if i wanted to do that and make my bed i would of got a house to stay at. To wash clothes had to pay to wash clothes, butnhave stayed in similar places and didnt have to pay for laundry.

Elevator was a little spooky riding in it.

But staff was good not great but good. I would probably not stay at this particular establishment. I may try a different one but if the other establishments come up I would choose them first.

Leisure Family

10/10

Exceptional

25 Jul 2022

Donna

Everything was great

Leisure Family_with_children

8/10

Excellent

12 Jul 2022

Susan

This hotel being an extended stay facility was great. Staff was not around most of the time due to the type of hotel. Saw very little of staff. Excellent price for the stay. Rooms clean upon arrival. Noisy because right next to freeway.

Leisure Partner

10/10

Exceptional

11 Jul 2022

Tony

Great service

Leisure Pet

2/10

Poor

10 Jul 2022

Verified traveler

Not a hotel

It reeked of cigarette smoke and animals. We immediately purchased all sorts of odorizer which made it bearable.

This place has no coffee pots in the room nor in the lobby. Basically you have to bring your own coffee pot or leave to purchase coffee. There is no seating in the lobby.

Friends_and_family Family

10/10

Exceptional

01 Jul 2022

Engracia

The room was good the staff was not

10/10

Exceptional

01 Jul 2022

Engracia

The room was nice the staff was a different thing.

Business Partner

2/10

Poor

23 Jun 2022

Darwin

There were no common areas for coffee and the attendant left at night and at 8:30 no one was there on duty. You can get locked out. It’s just a room period!

Business