Name: Knights Inn Grand Rapids East
Address: 3524 28Th St, Grand Rapids, 49512, US

2/10

Poor

08 Jun 2026

Paul

Arrived (June 5, 2026) to discover that the Knights Inn was CLOSED. No cars in the lot, doors locked and the Knights Inn sign was removed. I guess the place was closed permanently months ago. This has never happened to me before. I was never alerted after making the reservation back in March, 2026.

I had to scramble to find a new hotel that night. Most were full. Finally got a room at the Holiday Inn, which was triple the cost.

Self

2/10

Poor

25 May 2026

Lindsey

I booked this room just 20 minutes before arriving. When we pulled up, there were clearly drug deals happening outside the hotel, and we did not feel safe staying there. I immediately contacted Hotels.com to report the situation, but they did not issue a refund or credit. As a result, I had to book another hotel for the night while still being charged for this reservation

Friends_and_family Family

6/10

Pleasant

02 May 2026

Randy

It's a dive.

Self

10/10

Exceptional

01 May 2026

Gforce

The ceiling was leaking right over the toilet so if you used it you got dripped on.

Self

2/10

Poor

27 Apr 2026

Christy

This hotel is very run down, rooms were old and dirty, mold on the air conditioner, shower was dirty, smelled like must and weed in the hallways. First room was disgusting box springs on both beds were broken, holes in the walls, had to ask for a new room. Second room was slightly better but still not good. I was in the area for an event and all other hotels were booked so i had no other choice but would not recommend this hotel to anyone.

Family_with_children

4/10

Poor

16 Apr 2026

Jane

I left soon after checkin because I didn’t

4/10

Poor

26 Mar 2026

Ryan

No hot water. Toilet paper was almost gone. TV remote was held together with duct tape.

10/10

Exceptional

17 Feb 2026

Ben

Clean room. Polite staff. Not fancy. Excellent price.

10/10

Exceptional

16 Feb 2026

Israel

Nice place

10/10

Exceptional

03 Jan 2026

PETER

Slow hot water took foreve for shower.

Business

2/10

Poor

23 Dec 2025

Elysia

Roaches on the walls and toulets

Business Partner

10/10

Exceptional

22 Sep 2025

Juwan

Great stay for what you pay for

Business

2/10

Poor

12 Aug 2025

Phil

Don't do it

Sadly, there's not enough space for me to write a full review about this hotel. There is nothing good about it. The short Indian guy that doesn't know how to speak English. I always wants to annoy you. My room was knocked on multiple times on my stay and it's only when that short Indian guy is in shift. Anybody else the day is amazing, but if the short ending guy is there, it's a situation show and everything is yelling. Screaming hollering he has some respect issues for sure

Self

10/10

Exceptional

02 Aug 2025

Laura Ann

Very clean room very nice staff very comfy bed close 2 everything glad i came hwre

2/10

Poor

22 Jul 2025

Ryan

Dirty sheets, bugs

4/10

Poor

20 Jul 2025

Kayleigh

Was a decent price, very dirty hallway carpet, chipped paint, air conditioner unit didn’t fit into wall, no shampoo or body wash

Leisure Family

4/10

Poor

29 Jun 2025

Mykhailo

There are cigarette burn holes in the sheets, paint marks and scratches everywhere — on almost every corner or wall. No shampoo provided, the bedspread is dirty, the exhaust fan is filthy (you can see huge clumps of dust in the vents), pieces of the wall are falling off under the sink, and so on.
There’s not a single square foot in this place that would even meet a 3-star standard, let alone 4 stars or higher.
In the hallway, it reeks of someone smoking weed.

The lobby staff are wonderful and responsive.

I’m giving 2 stars only because the air conditioning worked properly, and there was electricity and hot water without interruptions.

Leisure Family

4/10

Poor

16 Jun 2025

Benito

Hotel was in very poor condition, carpet in halls was very dirty and the welcoming office was thru a window!! Very suspicious. Will not be staying in this hotel again.

Leisure Partner

2/10

Poor

15 Jun 2025

Martin

Walking into hotel, had a rotten, sour smell. Go into the room, smell got worse, bathroom door didnt close, the shower was dirty, stained, toilet gross. Towels “clean” but were dark dirty color. Overall disgusting, literally stayed for 1-2hours complementing if i should stay or drive back home (3 hour drive) ended up leaving & driving room late at night. Never staying again.

Leisure Partner

2/10

Poor

15 Jun 2025

Christopher

Crap room crap experience.

The first room they put us in was flooded when we opened the door. They then moved us rooms, the sheets had cigarette burns on them, the blankets were hard and crusty the bed was terrible and the door frame was broken. The hallway had clumps of hair and string that running the length of the hall. I should have slept in my compact car. The only positive was the hotel was easy to access.

Friends_and_family Family

2/10

Poor

15 Jun 2025

Eric

The manager was unprofessional, and very rude, ended up not staying in and asked to cancel my room I never got refunded my money.
Place is all round dirty and pleasant looking.

4/10

Poor

15 Jun 2025

Toyoyuki

Less amenity, noisy air conditioning, noisy upstairs, etc

Leisure Self

2/10

Poor

14 Jun 2025

TONYA

Large dry urine stain on the bed!

My son went to the hotel to check in a head the rest of the family and discovered the filthy beds and restroom. We could not stay there and the hotel staff was unavailable to help. They charged us an additional $25 after our rate was negotiated.

Friends_and_family Family

2/10

Poor

02 Jun 2025

Dennis

The smell was overpowering and the property was run down. Cracked heads standing outside virtually every door.

Friends_and_family Friends

6/10

Pleasant

11 May 2025

William

Property was run down, the sink leaked if you turned on the faucet. Served the purpose of somewhere to stay after a concert but the hotel was just ok.

Friends_and_family Friends

2/10

Poor

28 Apr 2025

Ted

I wasn’t expecting much, but a clean bathroom would have been nice. So too would have been a functioning lock on the exterior doors.

Leisure Self

6/10

Pleasant

25 Apr 2025

Olivier

Bathroom was not cleaned

Business_and_leisure Friends

10/10

Exceptional

23 Mar 2025

Marcel

Friendly

10/10

Exceptional

20 Mar 2025

Ali

Old property some rooms are
Run down

Business Self

10/10

Exceptional

23 Feb 2025

Latrice

I Love my stay

Business

10/10

Exceptional

21 Feb 2025

Candice

Owners are wonderful and listen to their customers.

Leisure Self

2/10

Poor

15 Feb 2025

DeAndra

It was roaches in my room and the room i moved to was cold like i was still outside with the heat max temp

Leisure Partner

10/10

Exceptional

29 Dec 2024

Candice

Owners are present and address concerns of customers.

Leisure Self

2/10

Poor

07 Dec 2024

Gregory

They didn’t provide no soap there was cockroaches all in the bathroom. The toilet was broken. Just a terrible experience.

Leisure Self

2/10

Poor

24 Nov 2024

Rakeem

They did not release my deposit

2/10

Poor

18 Nov 2024

Theodore

Did not stay there you took my money you ripped me off You're worthless I do not want to ever use you again give me my money back.

Business Family

10/10

Exceptional

26 Oct 2024

Gerardo

Great place

10/10

Exceptional

21 Oct 2024

Gerardo

Great, easy access to stores

2/10

Poor

18 Oct 2024

Jeffrey

Won’t be back

The bathroom door was damaged and wouldn’t close. The hallways smelled of pot and mold. Loud music playing all hours of the night.

Self

2/10

Poor

17 Oct 2024

Jim

Strange activity.

This was difficult because my phone is hacked and experion sent a different reservation number to the hotel and my res number on the email was never delivered. So it took and extra hour to get in the room. I went out for a couple hours and the maids or someone stripped my bed and took all my towels before the checkout time. I returned to find the mess at around 9:4 am. Checkout is at 11. I was going to rest but the man would not give me more linens for the bed. Anything you could do for me would be appreciated. Don’t understand the chaotic weirdness of this place. Help??

Self

10/10

Exceptional

18 Sep 2024

Ashley

Room was clean and comfortable....staff could have been more attentive and helpful

Leisure Self

8/10

Excellent

03 Sep 2024

William

The staff were very nice

6/10

Pleasant

30 Aug 2024

amad

Thank you for kindness

6/10

Pleasant

26 Aug 2024

Rhonda

Property was good, air conditioner didn’t very good. No hot water.

Business Friends

2/10

Poor

19 Aug 2024

Alan

there were roaches everywhere

Leisure Self

2/10

Poor

17 Aug 2024

Shawn

NA

Leisure Self

2/10

Poor

17 Aug 2024

Leasha

Horrible Hotel

The staff was rude and unfriendly, couldn’t find our reservation. the rooms were dirty. has cockroaches, beds were very hard and you can fill the springs. guest required to take their own trash out or pay a fee. has a horrible smell even in the hallways. the shower in one of the rooms was broken. acs barely worked. found a used condom wrapper in room. empty toilet paper roll on holder. could not enter the lobby to check in even though it was during normal hours. automatically charged card on file instead of asking how we wanted to pay.

Friends_and_family Family

10/10

Exceptional

17 Aug 2024

Cheryl

Excellent stay for a business trip

As a show promotor I stay in many hotels. This hotel was a pleasant surprise with this hotel. Quiet, room was nice and clean. Man at the desk was very friendly and helpful. I will be booking this hotel every month for my show in this area. Plenty of places to eat in the area as well.

Business

10/10

Exceptional

04 Aug 2024

Pamela

Very accomodating.

Business

6/10

Pleasant

03 Aug 2024

Madeline

No elevators. Sign in the hall said to take trash to the dumpster or be fined, I was reassured by the front desk they would take care of it n not fine me. No alarm clock, no tissues in room. Refrigerator smelled like something died in it. The front desk offered to move me put I was just too tired to move. Besides I wasn’t going to use the refrigerator anyway.Top bed sheet had burn holes in it. The ac was great n we had the tv on otherwise it was nice n quiet. Check out was easy. Staff were great!

4/10

Poor

20 Jul 2024

John and Carrie

Not as the pictures showed

Family

8/10

Excellent

18 Jul 2024

Verified traveler

Convenient Accomodations

I needed an inexpensive hotel close to the airport where I could spend the night before an early flight. Overall, decent hotel. Staff was friendly and helpful. The room was fairly updated and clean.
I did find a few little bugs crawling around the bathroom when I walked in. The door didnt have a safety latch - it looked like one had been there but had been ripped off. The bed wasnt all that comfortable, although the room itself looked like it had been redone recently.
While the area around the hotel seemed safe, being a solo traveler, I am always extra cautious. Having to interact with the front office staff through a glass window - the night window - was a little weird.
I didnt have any problems during my stay. The hotel was convenient, despite being on a busy major road. It was in my budget, and it served its purpose.

Self

6/10

Pleasant

15 Jul 2024

Bruce

Hotel was definitely dated but had nice surroundings

Partner

8/10

Excellent

06 Jul 2024

Jorge

Great location.

Leisure Self

2/10

Poor

16 Jun 2024

James

This property should be removed from your available stays. It is really a horrible place. Beware Guests!!!

Leisure Family

6/10

Pleasant

13 Jun 2024

Dean

Good for night's rest

Nothing fancy. There was a torn up, dirty old chair I think it was to use as a suitcase rack, since there wasn't one. Rest of the furniture was newer, great condition.

Business

2/10

Poor

08 Jun 2024

Brandon

Very gross

10/10

Exceptional

08 Jun 2024

Jovantah

Decent

4/10

Poor

05 Jun 2024

Kimberley

You get what you pay for

Cons: chain lock for the door was broken off, no shampoo/conditioner, long wait to check out, plugs on only one side of the bed, & roaches!

Pros: vending machines well stocked & microwave and fridge in room

Partner

2/10

Poor

02 Jun 2024

Heather

Dont stay here

This hotel was the only thing avaliable due to sports tournaments in the location. Everything was dirty. Our sheets were dirty upon arrival. The bathroom was filthy. The pool was closed. The hallways were lined with trash. We had to go buy sheets and pillows because the replacements they brought were also dirty. I am usually not hard to please. Just a clean place to sleep. If my only other option wasnt driving 4 hours home each day of the tournament I would have forfeited the money since we were told we couldnt get a refund. This place should not be open. I wish I had taken pictures.

Friends_and_family Family

2/10

Poor

01 Jun 2024

Vicki

Everything bad

Leisure Partner

4/10

Poor

31 May 2024

Tyrone

Nasty

10/10

Exceptional

30 May 2024

Nashten

Good stay.

Business Self

6/10

Pleasant

20 May 2024

Tony

One night only.

Sleep over accommodations are a lot about perception.
I needed a bed for the night. The bed was adequate, clean, comfortable. The shower stall looked brand new but I didn’t make use of it. The staff people in the office were nice.
As for the, rest everything looked dated starting from my drive into the lot including the building, lobby/office area, entrances, hall ways and the room. Everything seemed dim, dreary, and a little sketchy.
The neighborhood seemed ok as it was amoung shopping complexes.
For one night I would stay again. Not a horrible place, its condition gives a poor impression. If I were staying for longer I would choose another place. No

Self

10/10

Exceptional

10 May 2024

Ronald

Inexpensive place to stay in an area that has much shopping and dining experiences.

Business_and_leisure Self

4/10

Poor

11 Apr 2024

NShua

The place was not as clean as we hoped for but it was alright. The staff was nice and pleasant but we had to switch rooms twice since the toilet wouldn't flush the first night and then the second night the heating didn't work.

Leisure Family

2/10

Poor

07 Apr 2024

Andrea

The area was nice, but not this hotel. I checked in, ate my food. Then looked up other hotels to stay In,and I left 29 minutes later.

6/10

Pleasant

13 Mar 2024

Derek

Ease of checkin and checkout

8/10

Excellent

11 Feb 2024

Cornelia

Conveniently located to visit with family

Leisure Self

6/10

Pleasant

09 Jan 2024

Edic

It was all good only a bit small for three persons.

Leisure Family

10/10

Exceptional

24 Sep 2023

Cornelia

I visit family, when I stay. I wasn't there much, but I slept like a log . The bed was very comfortable.

Friends_and_family Family

4/10

Poor

18 Sep 2023

Verified traveler

Toilet wouldn’t flush. Shower wouldn’t turn off. Floors were sticky. Sheets and blanket had cigarette burn holes in them. Bed was comfortable. Pillows were meh.

Self

2/10

Poor

10 Sep 2023

Adriana

Super bad place, uncomfortable. has cockroaches

10/10

Exceptional

25 Aug 2023

Summer

It wasn’t bad set up for last minute call

Leisure Partner

6/10

Pleasant

31 Jul 2023

christine

While the room appeared pretty clean i suggest a good wipe down of the walls or some fresh paint. Also could do without the smoke filled hallway. Id be mad if i brought my kids to a hotel and it stunk like pot. I will say bed was clean, clean towels and staff was friendly in afternoon and early evening.

Leisure Partner

2/10

Poor

26 Jul 2023

Shawn

This was awful, This has roaches and the sheets were dirty. It was nasty and the hotel smelled like smoke the entire time

Friends_and_family Family

2/10

Poor

25 Jul 2023

Kaylee

Bed comforter had cigarette holes. White sheets were either stained or used. Wad of hair was under the comforter. Bathroom vent was very dusty. There was either feces or vomit all over the wall where toilet is and around the toilet paper holder and light switch. Hair & dirt in the shower. They refused to give me any type of refund. RUN from this property.

Leisure Family_with_children

2/10

Poor

16 Jul 2023

Hurkey

Worst part lace ever someone opened our door with there key card

Business

10/10

Exceptional

16 Jul 2023

Angelina

Clean rooms decent stay for the price just needed a place to sleep after a rock festival for the weekend was great for that!

Friends_and_family Friends

2/10

Poor

15 Jul 2023

Amelia

Genuinely such a bad experience. Everything was dirty, there was hair in my bed and towels, the shower hadn’t been cleaned, people were constantly stomping around above and next to us and it reeked of cigarettes dispite us having a smoke free room. There was also ants.

Leisure Family

8/10

Excellent

03 Jul 2023

Neva

I am just under 5’. The elevated beds had to be at least raised 3’ from the floor. Made for an interesting way to get into bed😀slept well

Leisure Partner

4/10

Poor

18 Jun 2023

abbey

There was feces on the bathroom wall. I actually cleaned it myself because I could not bear it. I would not bring my luggage into the room. The comforter had several CIGARETTE burns which hardened to a scratchy abrasive texture. I did not want to risk the possibility of microscopic danger

Friends_and_family Family

10/10

Exceptional

18 Mar 2023

Nash

Convenient

Leisure Self

10/10

Exceptional

23 Feb 2023

Nash

Great location

Leisure Self

2/10

Poor

14 Jan 2023

Melvin

I love how close to work it is, buh hate that they don't have early checkins. Nor speak English well. Thought it'd be cleaner, hallways were a bit trashed. Mirrors dirty in the rooms.

Business Self

2/10

Poor

10 Oct 2022

miguel

Very dirty and smelly

Business Family

4/10

Poor

10 Oct 2022

Barry

Cheap Grand rapids hotel

Pretty run down inexpensive hotel. Some holes in the wall some other holes has been fixed but not repainted over, holes in the bathroom flooring, lamps missing bulbs, etc.

Business

6/10

Pleasant

09 Oct 2022

Hector

It smells tiolet leaking it was loud worst hotel I stay in

Leisure Family_with_children

2/10

Poor

01 Oct 2022

Claudia

Honestly RUN! The place was filthy! The pillows were yellow, floor was sticky, and the sheets all had stains and looked like they hadn’t been changed! There was smoke stains on the ceiling and the microwave was disgusting!

I asked for a new pillow that wasn’t yellow and new sheets, the OWNER called me a problem for asking for this.

My husband walked to the office and the OWNER told another man that he will get him a clean pillow soon.

NO REFUNDS and he will push you to get your credit card information for the $20 deposit. I would run there are so many better places out there for the price.

Leisure Family

2/10

Poor

21 Sep 2022

Patricia

First and last stay at Knights Inn Grand Rapids

The first room had an open refrigerator with soaked towels on the floor. The second room table surfaces and floors were dirty. The bathroom sink had toothpaste stuck to the edges. Food from a previous customer was rotting in the fridge.

Business Self

8/10

Excellent

10 Sep 2022

William

I love the fact thatbits so close to restaurants and other amenities like Walmart

Business Self

8/10

Excellent

09 Sep 2022

Jerry

Cannabis smell throughout the evening. The smell from the hallways oozed into the room. Not my thing! But otherwise, this hotel was exactly what I expect from a bargain priced hotel. Had to ask for shampoo which was a bit much. No carpeting so the floors seemed clean.

Leisure Self

2/10

Poor

08 Sep 2022

Matt

Worst hotel stay ever!!!!

It was the worst stay I’ve ever had. They had mold mites. One of the drawers was broken off and laid on the coat rack. There wasn’t any shampoo. They made me deposit $25 after I had already booked the room. In which I received back but I had already booked the room.

Self

8/10

Excellent

29 Aug 2022

Lauren

There was no blow dryer in the bathroom, no shampoo or conditioner, asked for extra pillow and blanket, didnt have any. It works if your looking for a cheaper stay.

Leisure Family

8/10

Excellent

17 Aug 2022

Valerie

Clean and comfortable room for a great price. Room had a small refrigerator and microwave oven but they did not provide shampoo and conditioner - just bar soap. I asked at the desk for shampoo and conditioner and they provided me with some very small bags of conditioning shampoo. It was not something that would work for me so I had to go out and buy shampoo/conditioner. For the price I would definitely stay again.

Leisure Self

2/10

Poor

12 Aug 2022

Yamisleidis

Pesimo hotel el ambiente es horrible llegue y ni me quede me fui para otro

Business Partner

4/10

Poor

20 Jul 2022

GERRY

Would not want to stay there again. Very run down and shabby.

Friends_and_family Friends

4/10

Poor

19 Jul 2022

marcia

this was the scariest direst hotel i ever stayed in.. NEVER AGAIN

Leisure Family

4/10

Poor

18 Jul 2022

Frances

KNIGHTS INN / NOT!!!!

The place was dirty in commmons areas ,trash can sites ,back doors ,hallways.The place smelled like Marijuana (I know its legal in Michigan) The rooms.were.not as bad but still had issues in corners and under the bed .My wife was acosted by a large man wanting smoke or toke Iwatxhed her and went downstairs and he scurried off.The pool was covered and the area was filthy and there were three scary peolpe loitering it that area .
A COMICON EVENT WAS GOING ON SO WE UNDERSTIOOD ,IT IS A VOUXHER HOTEL ..
IT was OK for the price but you are better off going into Grand Rapids proper ,than staying at the Knights Inn..

Partner

2/10

Poor

25 Jun 2022

Nickolas

Worst experience ever. This hotel attracts people who loiter next to the windows in the lot, partying until 3:00 AM. Every person walking in the lobby was loud, they were loud in their rooms, making strange noises in their rooms. I could go on. Manager offered little relief.

Partner