Name: Staybridge Suites Grand Rapids-Kentwood
Address: 3000 Lake East Brook Blvd, Grand Rapids, 49512, US

4/10

Poor

03 Aug 2026

Jacqueline

We had an unsatisfactory experience with our one-night stay. We checked in after 3pm so there should have been enough time for the room to have been cleaned, but we soon discovered it was not clean. First, within a few minutes of being in the room, my husband, in his socks, stepped in a very wet patch of carpet. This turned out to be a large area of dog pee that was not readily visible because of the carpet pattern. I told the front desk staff who apologized, noting it wouldn't be possible to move rooms because they were completely sold out. Instead, she came to the room with towels and, on her hands and knees, soaked up the pee with towels and cleaned the carpet there by hand. This was heroic and very appreciated; nevertheless, we still avoided that area of carpet. Second, members of our family sat on the little fabric-upholstered couch and found that it was covered in dog hair. We were getting ready for a semi-formal family event, so this was a real nuisance, especially on dark clothing. Third, later at night when we pulled out the hide-away bed (which was a twin when we expected a double), the fitted sheet on the bed was also covered in dog hair. The main bed in the room had dog hair on the duvet as well. Finally, there were only sheers on the windows - no opaque curtains to pull across. So it was very bright when trying to sleep due to the outdoor lights. I must note that the front desk staff were excellent and very helpful. The room, however, was awful.

8/10

Excellent

02 Aug 2026

Robert

Good hotel. Cold AC. Mildred in shower and cat hair on bed but comfy. Recommend to anyone needing a kitchenette and a place to rest their heads.

6/10

Pleasant

02 Aug 2026

Sally

The location is great, and the staff were nice. Property itself could use some sprucing up and a deep clean. The walls are super thin, you can hear everything going on around you, from the hallway, your rooms next door, even outside. Breakfast wasn’t bad, but they ran out of coffee and I think the only ice machine is in the breakfast area and when that’s empty after breakfast they don’t refill it. So no where to get ice for your room.

10/10

Exceptional

31 Jul 2026

Joseph

Everything was great… just wish they had ice machines in the hallways.

10/10

Exceptional

28 Jul 2026

Tina

We will be coming back! Great location, very nice place to stay!

10/10

Exceptional

20 Jul 2026

Jaime

Recomendado ⭐️⭐️⭐️⭐️⭐️

10/10

Exceptional

15 Jul 2026

Molly

Probably one of my favorite hotels we've stayed at and we've been traveling around the last couple of years following The Dave Matthews Band and we've stayed at a good number of hotels. The room was clean and spacious and the full fridge was wonderful. The outdoor pool was a beautiful surprise! Breakfast was great. Loved it!

Partner

10/10

Exceptional

10 Jul 2026

Kelly

This was a fantastic stay! Beautiful space, comfortable room, excellent staff!

Partner

10/10

Exceptional

05 Jul 2026

Cherie

Lovely, clean rooms, good breakfast offerings.

Family

4/10

Poor

05 Jul 2026

hillary

We chose this hotel bc it had an outdoor pool and allowed dogs. Unfortunately not much went right here. We arrived at 10:30pm after a very long drive and they informed us they had overbooked their rooms and didn’t have the type of room we booked. They ultimately did give us the room we booked, but I understand now why they didn’t want to. The smell was awful - and I mean anwful, and the couch and chairs didn’t have covers on the cushions.
The room was not cleaned well. There were the previous guests Bobby pins all over the floor, hair clips, dead bugs on the floor. The floor was sticky and the carpet stained and filthy.
The pool was small but nice. Pool seemed clean. That said, they consistently had no towels and the towels they would provide were the size of large washcloths.
I work in customer service and dislike having to leave negative reviews, but this one was worthy.

Family_with_children

10/10

Exceptional

02 Jul 2026

DAVID

Very well maintained hotel. Rooms were nice. AC worked great. Pool was nice. Mon, Tues, Wed, small plates dinner was an added bonus. Would definitely stay here again.

Partner

8/10

Excellent

30 Jun 2026

Joanna

The room was in or

10/10

Exceptional

22 Jun 2026

Susan

Room and service persons were very polite and helpful. The outdoor pool was clean, supplied with towels and seating was plentiful. A Pavillion was avaliable.for seating and grilling facilities were available. Many options for breakfast was offered both hot and cold. Coffee, milk and juices. This is our 2nd year staying at this hotel.

Friends_and_family Family

10/10

Exceptional

16 Jun 2026

Joseph

The property itself was beautiful! The landscaping was lovely plus they had hanging baskets everywhere. The room itself was spacious, clean and so pretty. The breakfast was really nice with lots of different items not normally seen on a breakfast bar. The only downside to anything was the woman working the breakfast area did not speak English, only had one speed and several of us had to wait while she washed the dishes and refilled the bar. But overall, we very much enjoyed our stay and would love the chance to go back again!

Family

10/10

Exceptional

16 Jun 2026

Cody

Very friendly staff, nice lobby, breakfast area and courtyard with a pool, hot tub and BBQ area. Rooms are a little older, but still nice. Beds are comfortable, and airport shuttle available. Great stay I would recommend.

Self

10/10

Exceptional

16 Jun 2026

Brent

Good stay

Partner

10/10

Exceptional

03 Jun 2026

Jennifer

The staff was very friendly and helpful. The property was very clean and someone was always straightening things up. 5 stars.

Family_with_children

10/10

Exceptional

31 May 2026

Darren

Good breakfast, clean room, easy parking and many stores and restaurants close by.

Partner

10/10

Exceptional

14 May 2026

Gulzhan

We’ve stayed at this hotel twice while visiting our son at Calvin University, and both experiences were excellent. Nicolas Geanta, the General Manager, went above and beyond to make us feel welcome and accommodated every request with kindness and professionalism. Meredith at the front desk was also incredibly warm and helpful throughout our stay.

The rooms were always spotless, comfortable, and well maintained, and we really appreciated having a kitchen for longer stays. The breakfast was excellent, and we especially enjoyed the pool, jacuzzi, grill area, and the social dinners during the week. The entire staff made us feel at home, and we will absolutely stay here again whenever we visit Grand Rapids.

Friends_and_family Family

8/10

Excellent

08 May 2026

DANIELLE

Nice friendly service room was a lil small but it worked out

10/10

Exceptional

03 May 2026

Angela

Great staff, breakfast, and location.

Self

8/10

Excellent

20 Apr 2026

ORA

Cook something other than sausage everyday

Friends_and_family Family

10/10

Exceptional

05 Apr 2026

Robert

The facility was clean and comfortable. The staff was extremely friendly and accommodating. Overall, this experience exceeded our expectations.

Friends_and_family Family

10/10

Exceptional

05 Apr 2026

Lauren

Janar was the best, so friendly and helpful. Thank you!

Family_with_children

10/10

Exceptional

30 Mar 2026

Bryce

Food was great and serving space was clean

Partner

10/10

Exceptional

11 Mar 2026

Mark

great

4/10

Poor

02 Mar 2026

Micheal

Traveled for 3 nights for work with 2 others, and we all had issues of some sort. One guy couldn’t use the treadmill due to it being broken, another guy had no hot water in his room, and I had a mouse in my room.

The breakfast entree’s weren’t the best, but edible enough. I was pretty disappointed with it being an IHG…

Business

10/10

Exceptional

22 Feb 2026

Julian

Had room with small kitchenette, enjoyed the breakfast next morning, will stay again

Self

2/10

Poor

21 Feb 2026

William

Didn’t get room I expected staff was horrible manger Germey think he is stallin

Family_with_children

8/10

Excellent

08 Feb 2026

Leslie

Yes

Friends_and_family Family

8/10

Excellent

11 Jan 2026

Shelly

We were very impressed by the healthy breakfast option - fresh fruit, yogurt & various toppings, food was kept filled. Staff was very friendly!

Leisure Partner

10/10

Exceptional

28 Dec 2025

Rebecca

Very friendly staff, pillows were the absolute best!

Partner

10/10

Exceptional

03 Dec 2025

Richard

Amazing staff and the best breakfast!

Leisure Family

10/10

Exceptional

03 Dec 2025

Austin

Super chill staff. Jeremy made sure we had everything we needed and had a great stay.

Leisure Family_with_children

8/10

Excellent

29 Nov 2025

Kristen

Room was clean and it was a nice amount of space for my family of 6. Free breakfast is always a plus and we could not hear any neighboring guests. I would stay here again.

Leisure Family_with_children

10/10

Exceptional

28 Nov 2025

Rockie

Great staff and a great breakfast. Plus the 1 bedroom suite was amazing

Partner

10/10

Exceptional

12 Nov 2025

MICHAEL

Friendly staff. Very helpful.

Business Self

10/10

Exceptional

13 Oct 2025

Amanda

Great Weekend Stay

We loved the heated pool, hot tub, outdoor furniture, and breakfast. We loved having the convince of the little store in the lobby. Staff were very helpful and accommodating.

Partner

8/10

Excellent

12 Oct 2025

Valerie

The parking lot lights were brightly shining through the window all night. A blackout curtain would've been nice.

Friends_and_family Family

10/10

Exceptional

05 Oct 2025

Yadira

The room was really clean and the bed was comfortable. There are stores near by, I believe we saw a ti max, Ross etc..

Leisure Partner

8/10

Excellent

05 Oct 2025

Bruce

Check in staff was not present for 15 minutes while we waited. She was in the restroom and told us that she put the sign on the counter that she was assisting others and she had to take care of herself,
Room was dirty and the door had a large gap at the bottom.

Leisure Family

6/10

Pleasant

02 Oct 2025

Rita

Carpeting throughout the public areas and guestrooms were very soiled. They don't appear to be vacuumed or extracted regularly.
Only one jet was working in the outdoor hot tub.
No clock radio in the room.

Leisure Self

8/10

Excellent

27 Sep 2025

Ana E

Very nice staff room is very nice and clean we had no issues and would come back

Leisure Partner

8/10

Excellent

21 Sep 2025

Iris

The front desk was truly kind and helpful with check-in.
The room itself was a let down. In comparison to the photos, the room was much smaller. Aside from that, the room was clean and comfortable.
The pool was outside, which i wasnt aware. The breakfast was a full spread and good!

Partner

10/10

Exceptional

18 Sep 2025

Bruce

Close to everything!

8/10

Excellent

25 Aug 2025

mark

Good place to stay!

10/10

Exceptional

16 Aug 2025

James

Hands down best breakfast ever!
Beautiful grounds!
Lovely pool! Workout room well-equipped!
Friendliest staff!
Comfortable room that feels more like home than a hotel! We stay here every time we are in Grand Rapids! Highly recommend!

Leisure

8/10

Excellent

15 Aug 2025

Taylor

Nice little hotel

Nice hotel! Wish we were able to use the pool. Maybe next time. Hotel room was pretty clean, except we had to call down for whole new bed sheets. Our had stains on them. Other than that the hotel was nice.

Partner

8/10

Excellent

04 Aug 2025

Jennifer

Great outdoor pool, hot tub & pergola area!

We stayed in a king studio which had a kitchen and living space - great room! The outdoor hot tub and pool is a beautiful spot to hang out after a day of traveling. This is why I booked here as it was the only hotel in the area with outdoor pool & hot tub. Breakfast was average. The only thing that did not meet our expectations was our room smelled like Chinese food and the front desk did not have anything to get rid of it.

Partner

8/10

Excellent

02 Aug 2025

Ale

Was so amazing

6/10

Pleasant

01 Aug 2025

Kevin

The hotel is nice and in a good, convenient location. Although it rained the day we were there, the outside pool and area looked very nice. Amble parking, and the check in was quick and friendly. The room that we had, 143, a King suite with separate bedroom, was spacious with comfortable beds and sitting area. However, both of the phones were broke, there was only one small trash can in the living area, and the bathroom was not clean. The paint on the door of the bathroom was pealing and there was some brown substance (hoping it wasn't fecal matter) on the inside of the door.
The \"dinner\" that they served that night was very basic at best and the breakfast was not good at all. They did have plenty of coffee, tea, juices and soft drinks available. All in all, our stay was ok and we would probably give it another try.

Leisure Partner

4/10

Poor

28 Jul 2025

Genna

Staff was a bit stand off-ish, asked if we could keep our 3 bags behind the check in desk to avoid being in a locked car in a heat wave, but lady at the desk seemed a little put out at the idea, gave no eye contact, wasn't friendly at all. Also, rooms were a bit dated, stained carpets, the options for breakfast were limited compared to other hotels. Also wanted to buy from the pantry after dinner (dessert for kids) but after waiting 15 min no one showed at the desk, so we just went back to the room. Wont be staying here again, esp with 20 other better options in a mile radius.

Leisure Family

4/10

Poor

25 Jul 2025

Audriana

Dishwasher was dirty and the room smelled stale

Leisure Family

10/10

Exceptional

17 Jul 2025

Miroslava

I love this place wonderful

Partner

10/10

Exceptional

07 Jul 2025

Gerald

This was a great stay! So much so we added another night.

10/10

Exceptional

06 Jul 2025

Michael

Perfect

Very friendly staff was the first thing we noticed. The building itself had beautiful stonework throughout making it feel more grand. Pool & Hot tub were amazing.
Free breakfast was awesome. Great selections (even included pop, if you’re into that). Room was huge with a full kitchen.

Friends_and_family Family

2/10

Poor

24 Jun 2025

Julie

DO NOT STAY HERE!!! We had water dripping through our ceiling and a refrigerator that was running all night long. Uncontrollable noise with no Manager on staff or security. We were supposed to be able to have breakfast and the little kids were sticking their hands in all of the food and putting the top of the bottles in their mouth.. When contacting the Manager annd Corporate they refused to reimburse us or offer any other type of compensation. It is absolutely disgusting and I would highly recommend finding a different hotel.

Business Family

10/10

Exceptional

17 Jun 2025

Damon

We have been to this property before it’s close to one of our relatives that we came to visit we like how close it is to his house and where he works so we can see him there.

Leisure Family

2/10

Poor

19 May 2025

Stacy

No ice machine or ice in your room outdoor pool staff is very rude. My room stunk like fish. It had such a bad thing to it and they would not give me a new room. Hotel was clean and nice but other than that the amenities stink here

Family_with_children

10/10

Exceptional

18 May 2025

Steve

Enjoyed the pool , hot tub , everyone was nice . Great breakfast. Rooms were nice ! Only issue was it was so noisy.

Leisure Partner

10/10

Exceptional

18 May 2025

Fernando

Staff were very nice and safe place to stay! 👍

6/10

Pleasant

03 May 2025

Jason

Room was missing a battery in the smoke detector and it was beeping. I had to go to the front desk to get a battery for it. We also had to do some cleaning ourselves. The room is otherwise nice and the staff is nice and helpful.

4/10

Poor

01 May 2025

ANGELA

Leaky ceiling

My son and I left our room to attend a concert and when we got back, part of tge ceiling in the bathroom had fallen down because of a leak dripping down from the ceiling. My eye glass case got ruined from the water dripping on it. I called the manager and she gave me the option of switching rooms or waiting til morning for maintenance as they don't stay on property. I chose to switch rooms.

Friends_and_family Family

4/10

Poor

28 Apr 2025

Mel

The front desk staff was very unpleasant. There were kids running around and banging on room doors until late night.

Leisure Family

10/10

Exceptional

26 Apr 2025

Nirupama

Safe lot of shopping dining options near

Leisure Family

8/10

Excellent

24 Apr 2025

Ja'Cora

We enjoyed our stay

Leisure Family_with_children

10/10

Exceptional

20 Apr 2025

Verified traveler

Nicw staff and hotel location

Staff was very friendly, check in smooth. The room was spacious however not very clean. There was debris all over the floor including a piece of plastic my husband stepped on with bare feet. There were onion peels on a pillow and the couch, a piece of brownie or something on the floor, obviously the room was not vacuumed. All doors were stained/smudged with something that I easily cleaned off with a towel. There were stains all along the walls in the bathrooms (like coffee was spilled down the wall and left there) and a stain on the bedding. This is not the first time we stayed here so was surprised how poorly cleaned this room was when we arrived. Disappointed that this may cause us not to stay here again.

Friends_and_family Family

6/10

Pleasant

20 Apr 2025

Sean

No hot water when I tried to take a shower, found a room key and receipt from previous customer. Makes you think of how they missed that and cleaned the room correctly.
Second time in a row didn't have any waffles batter

8/10

Excellent

17 Apr 2025

Bernard

Clint

Leisure Partner

10/10

Exceptional

12 Apr 2025

Christine

It was older but well maintained

Leisure Family

6/10

Pleasant

06 Apr 2025

Shamari

It’s for the older crowd

8/10

Excellent

05 Apr 2025

Tracy

Overall great stay. Our room was very nice, well laid out, clean and well appointed. Quiet location but easy to get to everything. 4.5 stars only because the \"manager's reception\" only applies Mon-Wed, not all week, like the listing says. The breakfast was also not as good as we expected. There were plenty of options but some were low or out, the toaster barely worked, there were missing condiments. They were not busy at that time. Based on the photos, we were expecting a much better meal, but were a bit disappointed. However, we'd stay again!

Leisure Pet

2/10

Poor

05 Apr 2025

Stacy

I wasn’t impressed with this place at all. Number one when I arrived there was no one who could help me check in is what I was told an had to wait for quite some time for someone to finally help me get checked in . No ice machine and no ice make in freezer . I paid for a 1 bed room suite I would think I would have it

Leisure Family_with_children

10/10

Exceptional

02 Apr 2025

Mallory

Clean and quiet.

10/10

Exceptional

01 Apr 2025

Anthony

Great spacious rooms to accommodate a family of 7 comfortably. Suggest removing the phones since none were set up and unneeded anyway.

Business_and_leisure Family_with_children

10/10

Exceptional

28 Mar 2025

Remy

I booked a room for a week because the photos online looked really nice. I have never travelled alone or stayed in a hotel alone so I wanted somewhere I would feel comfortable. This place was so nice and had everything I needed. The whole entire trip I kept thinking I am so glad I chose to stay here. I felt safe and I didn’t have any complaints at all. Everyone in my class complained about how hard their beds were and mine was so soft and comfy. Would def stay here again! If you are debating it, go ahead and book it!

Business Self

10/10

Exceptional

03 Mar 2025

Todd

Great stay

Business_and_leisure Self

10/10

Exceptional

20 Feb 2025

Double

Stay review

Had a great experience, price was reasonable

Business

6/10

Pleasant

16 Feb 2025

Savannah

We stayed for 1 night. Upon arrival there was weird spatters of (sauces?) or liquid on the walls. When going to bed, we found a dirty tissue between the headboard and the bed. The power went out for the entire hotel in the middle of the night, staff seemed like they didn’t know what to do and didn’t say anything about it when checking out. Breakfast was limited due to power outage so we couldn’t enjoy that. Not the worst, but I’d probably try and find a different place to stay.

Leisure Partner

10/10

Exceptional

13 Feb 2025

Jay

we had an awesome two-night stay there, really appreciated the free dinner and great breakfast. the room was comfortable, beds were comfortable, bathroom was clean and liked the walk-in shower. The staff was excellent and welcoming.

Business_and_leisure Partner

6/10

Pleasant

04 Jan 2025

Carlos

The locks were broken on the back doors, anyone could get into the property without a key.

8/10

Excellent

02 Jan 2025

Tanesha T

Very spacious my family had a wonderful time on new years eve. Large two bedrooms two bathrooms with a kitchen is what we had

Leisure Family_with_children

6/10

Pleasant

14 Dec 2024

Verified traveler

Would look elsewhere

Would not stay again. staff was friendly but room was old, carpets were dirty in the hallways and furniture was damaged and dirty. Ceiling in bathroom had water damage and mold.

10/10

Exceptional

09 Dec 2024

Marcie

Staff was very nice and attentive. TV would not work in room, they moved us quickly. Large dog was accepted with no issues. It was a lovely room. Wish it had been summer so we could enjoy pool and hot tub. Breakfast was the best I ever had at a hotel!

Leisure Pet

6/10

Pleasant

07 Dec 2024

Derek

Could not cool the room enough at night and very dry

Leisure Family

4/10

Poor

01 Dec 2024

Ashley

Charged $75 pet fee (adertised at $15). No fan.

On Hotels.com, the listed pet fee for the hotel stated $15 a night for our small dog. It's the main reason we picked this place. At check in they demanded $75 for the pet fee. They were painting the halways so there was paint all over the carpets and heavy odor of paint fumes. I cant sleep without a fan, and there was none to be found. Front desk suggested i open the window instead, it coule only be opened less than an inch at most.

Business

10/10

Exceptional

15 Nov 2024

Jamie

Simple and peaceful

Leisure Friends

8/10

Excellent

03 Nov 2024

Terri

Staff is super friendly. Rooms need better cleaning and some updating. Carpet is worn and shredded. Appliances are loud and visually beat up. Breakfast is amazing but why no ice one the soda machine.

Leisure Family

10/10

Exceptional

02 Nov 2024

Marcia

Everything was great

Leisure

6/10

Pleasant

09 Oct 2024

Chris

Hotel was under restoration, but the problem was at 7:30 and after the construction worker was working right in front of my door making scrapping and hammering noises.

Self

4/10

Poor

28 Sep 2024

RJ

Pictures made it look much nicer than it actually was. Stayed 4 nights house keeping never came by. A few of the lights in our room didn’t work. Staff was nice upon check in and check out! Not the worst stay by any means, but I can’t say I’d recommend it.

Leisure Partner

8/10

Excellent

22 Sep 2024

Verified traveler

Staff was friendly and helpful. Courtyard was a nice space as was the common areas. Room could have been cleaner but was spacious. Great for families with children or large groups. Living room furniture in unit needs to be updated or at least cleaned. Downfall would be the outdoor pool in inclement weather.

Friends_and_family Family

10/10

Exceptional

22 Sep 2024

Zemirah

My partner and I have been driving up to Grand Rapids once a month for the past 5 months for her fertility treatments because we are trying to have a child after 2 years of trying on our own unsuccessfully. Every month we have chosen a different hotel to stay in because we have not liked them or had bad experiences at them, or they smell bad. This place was different by a long shot. Yes they are currently doing some refreshing on the building, but even so, it's a beautiful building, those that work there are incredibly kind. The front desk staff were amazing, especially Jennifer! Breakfast was so nice. Everthing was clean and smelled nice. The only issue we experienced was that our neighbors in the room next to us were loud and rude at all hours slamming there door, but that's not a reflection of the hotel and we will be booking there if we require another stay.

2/10

Poor

20 Sep 2024

Ashley

It was bad

Leisure Family

4/10

Poor

09 Aug 2024

Patricia Marie

Housekeeping needs more time in each room and to have higher standards.

Business_and_leisure Family

4/10

Poor

09 Aug 2024

Patricia Marie

We stayed at this hotel on two different occasions because it’s the only hotel with a king and two fulls, but each time it got grosser. I’m no prude, but the rooms needed fussier cleaning. The floors weren’t mopped; housekeeping completely overlooked a spilled box of Nerds over and under the refrigerator; and food-caked dishes were put back on the shelves! The second time we booked the hotel, it was having drywall renovations done on the third floor corridor, but they still put us up there! With constructions workers sanding drywall, drywall dust got on everything and we couldn’t help breathing it in. We had to dodge shopvacs, extension cords, and tarps strewn about in order to get to our room. When we entered, our luggage wheels brought in lines of drywall dust. This place wants to turn rooms over too quickly, so the deep and necessary cleaning isn’t happening. But this place also suffers from enough greed that it would put customers at risk in order to get more money. They should have made the third floor off-limits! Their saving grace is that they put us on the second floor after I complained, but I never got reimbursed for the more expensive room I booked on the third floor.

Business_and_leisure Family

6/10

Pleasant

27 Jul 2024

Scott

Upon checking in it took Atleast 4 trips back to front desk before they could program hotel key properly so we could get in our room. The main tv only showed the guide and wouldn’t show any other channels. Finally got fixed the next day with an additional cable box. The exterior is beautiful, the interior needs updating. Hotel rm bathroom had very little space for items due to pedestal sink. Have stayed at a staybridge in different location and was much happier.
Staff was polite and tried to be helpful. I think I would stay at a different hotel next time even with the full kitchen amenities.

Leisure Family

2/10

Poor

22 Jul 2024

Glenda

Terrible they cancelled our reservation and I need my money back this is called rubbery/ fraud.

8/10

Excellent

21 Jul 2024

Rachelle

Was a nice stay and the room was a great size for the price!

Leisure Friends