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Towneplace Suites Grand Rapids Airport
Grand Rapids - MI · United States
5430 28th Street Court SEView location
9.2/10Excellent527 Reviews
Cleanliness9.4/10 9.4
Service9.2/10 9.2
Comfort9.2/10 9.2
Condition9.4/10 9.4
Neighborhood9.2/10 9.2
Amenities9.2/10 9.2
See all ratings- Business hotels
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Towneplace Suites Grand Rapids Airport
Enjoy a comfortable stay at the TownePlace Suites by Marriott Grand Rapids Airport, conveniently located near Gerald R. Ford International Airport. Start your day with a complimentary self-serve breakfast, and take advantage of amenities including an indoor pool, fitness center, and complimentary Wi-Fi.
Each of the 102 guestrooms features a kitchenette equipped with a full-sized refrigerator/freezer, stovetop, and microwave. The hotel also offers a 24-hour business center, dry cleaning/laundry services, and 280 square feet of event space. A complimentary airport shuttle is available at scheduled times.
Nearby attractions include MSA Fieldhouse, Patterson Ice Center, and Calvin College.
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With a stay at TownePlace Suites by Marriott Grand Rapids Airport in Grand Rapids (Forest Hills), you'll be within a 10-minute drive of Calvin University and Frederik Meijer Gardens and Sculpture Park.
This hotel is 10.8 mi (17.3 km) from DeVos Performance Hall and 10.9 mi (17.6 km) from Van Andel Arena. Make yourself at home in one of the 102 guestrooms, featuring kitchenettes with full-sized refrigerators/freezers and stovetops.
Wired and wireless internet access is complimentary, while 46-inch flat-screen televisions with satellite programming provide entertainment. Conveniences include desks and microwaves, as well as phones with free local calls. Featured amenities include complimentary wired internet access, a 24-hour business center, and dry cleaning/laundry services. Planning an event in Grand Rapids?
This hotel has 280 square feet (26 square meters) of space consisting of conference space and a meeting room. A roundtrip airport shuttle is complimentary at scheduled times.
Popular amenities
Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
2:00 AM
Check-out until
12:00 PM
Minimum check-in age
21
Hotel policies
No rollaway/extra beds available
Noise-free rooms not guaranteed
No alcohol served onsite
LGBTQIA+ friendly
Professional property host/manager
Pets allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Sanitization
Contactless check-in is available
Contactless check-out is available
Important information
-
You need to know
- Pool access available from 6:00 AM to 11:00 PM.
- Alcohol is not served at this property.
- Guests can access their rooms with a mobile device.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
-
Special Instructions
This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and debit cards; cash is not accepted
- Long-term renters welcome
- Noise-free guestrooms cannot be guaranteed
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
-
Minimal age
21
-
Optional fees
- Pet fee: USD 150 per accommodation, per stay
- Service animals are exempt from fees
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
Nearby attractions
MSA Fieldhouse
0.1 km / 0.1 mi
Patterson Ice Center
2.8 km / 1.7 mi
Watermark Country Club
4.5 km / 2.8 mi
Calvin University
4.6 km / 2.9 mi
Centerpointe Mall
4.9 km / 3 mi
Calvin College Ecosystem Preserve
5.4 km / 3.4 mi
AMF Eastbrook Lanes
5.5 km / 3.4 mi
Woodland Mall
5.8 km / 3.6 mi
Decatur Vein Clinic
7.1 km / 4.4 mi
Forest Hills Fine Arts Center
7.8 km / 4.8 mi
Golf Club at Thornapple Pointe
7.9 km / 4.9 mi
Ada Township Covered Bridge
8.6 km / 5.3 mi
Amway World Headquarters
9.3 km / 5.8 mi
Methadone Clinic
10 km / 6.2 mi
Davenport University
10.3 km / 6.4 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 102
- hotel
- Wheelchair-accessible
- Car park
- 24-hour reception
- Check-in hour
- Check-out hour
- Wired Internet
- Wi-fi
- Car hireExtra charge
- Valet parking
- Airport Shuttle
Show 33 more facilities & services
- Room service
- Laundry service
- LaunderetteExtra charge
- FireplaceExtra charge
- Smoke detector
- Hotel safe
- Currency exchange facilities
- Lift access
- ShopExtra charge
- Garden
- Newspapers
- Luggage roomExtra charge
- Dining area
- Clothes dryer
- BBQ facilities
- Grill/BBQ
- Towels and bed linenExtra charge
- Bar
- Restaurant
- Smoking areaExtra charge
- Poolside snack barExtra charge
- Conference room
- Meeting room
- Business centre
- Indoor freshwater pool
- Game room
- Breakfast
- Continental breakfast
- Picnic
- Non-smoking establishment
- Minimum check-in age: 21
- Fitness
- Golf practice facilityExtra charge
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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STUDIO Accessible-Queen Size BedSTUDIO • Accessible-Queen Size BedSTU.H6-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- Accessible-Queen Size Bed
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityTowneplace Suites Grand Rapids Airport
STUDIO Accessible-Queen Size Bed
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- Accessible-Queen Size Bed
Adult and child limits apply within the room's total guest limit.
Room code: STU.H6-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO TWO DOUBLE BEDSSTUDIO • TWO DOUBLE BEDSSTU.2D
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityTowneplace Suites Grand Rapids Airport
STUDIO TWO DOUBLE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: STU.2D
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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STUDIO TWO QUEEN BEDSSTUDIO • TWO QUEEN BEDS • 1 Bedroom • 31 m²STU.2Q
Room overview
Non-smoking room- Room size
- 31 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- STUDIO
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room amenities
- Disability-friendly bathroom
- Centrally regulated air conditioning
- Shower
- Bathroom
Facilities with extra charge
- Housekeeping
- Dishwasher
- Satellite TV
- Desk
- Toiletries
- Wi-fi
- Ironing set
- Tea and coffee making facilities
- Microwave
- Fridge
- Kitchenette
- Internet access
- TV
- Direct dial telephone
- Hairdryer
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityTowneplace Suites Grand Rapids Airport
STUDIO TWO QUEEN BEDS
Room photos
11 photosSelect a photo to open the full-screen viewer.
Photo unavailable
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Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 31 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- STUDIO
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: STU.2Q
Room amenities
- Disability-friendly bathroom
- Centrally regulated air conditioning
- Shower
- Bathroom
Facilities with extra charge
- Housekeeping
- Dishwasher
- Satellite TV
- Desk
- Toiletries
- Wi-fi
- Ironing set
- Tea and coffee making facilities
- Microwave
- Fridge
- Kitchenette
- Internet access
- TV
- Direct dial telephone
- Hairdryer
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE WITH DOUBLE BEDSUITE • WITH DOUBLE BED • 1 Bedroom • 33 m²SUI.DB
Room overview
Non-smoking room- Room size
- 33 m²
- Occupancy
- Guests: 1–3 • Adults: max. 3 • Children: max. 2
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityTowneplace Suites Grand Rapids Airport
SUITE WITH DOUBLE BED
Room photos
2 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 33 m²
- Occupancy
- Guests: 1–3 • Adults: max. 3 • Children: max. 2
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.DB
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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STUDIO STANDARDSTUDIO • STANDARDSTU.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityTowneplace Suites Grand Rapids Airport
STUDIO STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: STU.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE ONE BEDROOMSUITE • ONE BEDROOMSUI.B1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- ONE BEDROOM
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityTowneplace Suites Grand Rapids Airport
SUITE ONE BEDROOM
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- ONE BEDROOM
Adult and child limits apply within the room's total guest limit.
Room code: SUI.B1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO KING SIZE BEDSTUDIO • KING SIZE BED • 1 Bedroom • 24 m²STU.KG-1
Room overview
Non-smoking room- Room size
- 24 m²
- Occupancy
- Guests: 1–3 • Adults: max. 3 • Children: max. 2
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- STUDIO
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityTowneplace Suites Grand Rapids Airport
STUDIO KING SIZE BED
Room photos
6 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 24 m²
- Occupancy
- Guests: 1–3 • Adults: max. 3 • Children: max. 2
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- STUDIO
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: STU.KG-1
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO Accessible KING SIZE BEDSTUDIO • Accessible KING SIZE BED • 1 BedroomSTU.H6-KG
Room overview
Non-smoking room- Occupancy
- Guests: 1–3 • Adults: max. 3 • Children: max. 2
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- STUDIO
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wheelchair-accessible
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityTowneplace Suites Grand Rapids Airport
STUDIO Accessible KING SIZE BED
Room photos
6 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Occupancy
- Guests: 1–3 • Adults: max. 3 • Children: max. 2
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- STUDIO
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: STU.H6-KG
Room amenities
- Wheelchair-accessible
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO QUEEN SIZE BEDSTUDIO • QUEEN SIZE BEDSTU.QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityTowneplace Suites Grand Rapids Airport
STUDIO QUEEN SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: STU.QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE AccessibleSUITE • AccessibleSUI.H6-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityTowneplace Suites Grand Rapids Airport
SUITE Accessible
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: SUI.H6-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE STANDARDSUITE • STANDARDSUI.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityTowneplace Suites Grand Rapids Airport
SUITE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: SUI.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO AccessibleSTUDIO • Accessible • 1 BedroomSTU.H6-1
Photos are not available for this room type.
Room overview
Non-smoking room- Occupancy
- Guests: 1–3 • Adults: max. 3 • Children: max. 2
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- STUDIO
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wheelchair-accessible
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityTowneplace Suites Grand Rapids Airport
STUDIO Accessible
Room photos
Photos are not available for this room type.
Room overview
Non-smoking room- Occupancy
- Guests: 1–3 • Adults: max. 3 • Children: max. 2
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- STUDIO
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: STU.H6-1
Room amenities
- Wheelchair-accessible
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO AccessibleSTUDIO • AccessibleSTU.H6-2
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityTowneplace Suites Grand Rapids Airport
STUDIO Accessible
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: STU.H6-2
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO KING SIZE BEDSTUDIO • KING SIZE BEDSTU.KG-2
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityTowneplace Suites Grand Rapids Airport
STUDIO KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: STU.KG-2
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Towneplace Suites Grand Rapids Airport
100
reviews shown
Jerrod
This spot was incredible. The location was awesome. The Meijer was within walking distance and they had anything we needed like food etc. The rooms were spacious and clean. We stayed right by the elevators, we did here people out and about(that just happens at hotels) but the quiet hour sign right by our room helped! We slept fine. We stayed in a handicap accessible room. It was huge! The shower was a little noisy but thats nothing compared to other hotels. It was still an excellent stay.
Nancy
I’d definitely stay here again. We had a large mini fridge with freezer, stove top, flatware, plates and pots/pans. The shuttle service was convenient and the drivers were friendly. It had the best free breakfast bar I’ve ever had at a hotel. The rooms were clean and spacious and included a dining table. They also had nice amenities to include a gym and were within walking distance of chik fil a and a large grocery store.
Nicholas
Booked room hours away showed up they gave my room to sumbody else ruined our whole family trip
Samuel
Good hotel in perspective
Virgi
Comfy and spacious room
Keely
Employees were all very nice and helpful. King size bed room was a good size with a kitchenette setup. Good location
Susan
NA
James
Great place to stay in Grand Rapids. Near the airport. Breakfast included. Rooms were clean, staff was very friendly and helpful.
William
Close to airport and some shopping, clean and reasonable price.
Scott
Great staff, clean rooms, shuttle was convenient
Christina
Our room was extremely small for us. We thought the TV was on the wrong wall. The bathroom door didn't clear the carpet and I don't think the door would open all the way. The bed would get in its way.
Wilmot
I am a regular customer of the TownePlace Suites by Marriott Grand Rapids Airport and have stayed at this property multiple times this year, totaling approximately 40 days. While the accommodations themselves have been satisfactory, I have experienced repeated billing issues that have been extremely difficult to resolve.
I have emailed the on‑site manager several times and have not received a single response. When I was physically at the hotel, I was able to get one incorrect charge corrected, but a separate charge from April 29th remains unresolved. As of today, it has been 11 weeks.
When I attempted to address the issue in person, the manager gestured toward a stack of emails and stated she had multiple issues to deal with. She also blamed Expedia for the problem and suggested I should book directly with the hotel. Regardless of the booking channel, I expect accurate billing and timely resolution of errors.
I have stayed at this hotel because I have been happy with the accommodations, but given my loyalty and the straightforward nature of the billing issue, I expected it to be handled efficiently. Instead, I feel that if I were not continually following up, the matter would simply be ignored.
I have emailed the on‑site manager several times and have not received a single response. When I was physically at the hotel, I was able to get one incorrect charge corrected, but a separate charge from April 29th remains unresolved. As of today, it has been 11 weeks.
When I attempted to address the issue in person, the manager gestured toward a stack of emails and stated she had multiple issues to deal with. She also blamed Expedia for the problem and suggested I should book directly with the hotel. Regardless of the booking channel, I expect accurate billing and timely resolution of errors.
I have stayed at this hotel because I have been happy with the accommodations, but given my loyalty and the straightforward nature of the billing issue, I expected it to be handled efficiently. Instead, I feel that if I were not continually following up, the matter would simply be ignored.
Michelle
Nice.
John
Great stay. Staff was awesome.
Karen
Room was clean. Love the full size refrigerator. Room was spacious and great amenities
Thomas
This was a very nice, newer hotel with a small kitchen with sink, dishwasher, and refrigerator. It was very clean and had everything we needed. The location was easy to find and only about 10 minutes from the airport. There was some road noise but not an excessive amount as there are 2 other hotels between this one and the highway. Breakfast was better than in most US hotels with sausage and 3 kinds of eggs on top of the typical cereal and yogurt. We would recommend staying at this hotel.
Marketa
The hotel has terribly rude staff who overbooked guests and offered no apology.
Julia
The breakfast was lacking. They hardly had anything. I ate at 7 am, breakfast started at 6 am.
Diane
At the entrance there should be a ramp instead of a high curb to roll the luggage rack
Ursula
I was charged twice. I prepaid thru Expedia got there and was told it was just a hold so I gave them my credit card they charged me again told me that one of the charges would fall off but it did not.
Levi
A nice hotel for a last minute stay. Room was nice and clean. Stayed on the 1st floor a little too close to the lobby so was hearing commotion in the lobby while trying to sleep. Only other negative part of my stay was the front desk employee in the morning was rude. I Didn’t appreciate that an unnecessary.
Nicholas
Location is easy access and convenient. Hotel was clean and well maintained. Staff was friendly and helpful
Andrea
Stayed here while in GRap for the weekend and it was a great stay! The staff was so kind and courteous! They stated the pool was recently redone however we did not use it. Location is great right off of the freeway and behind Meijer. Loved that the kitchenette was fully stocked with everything you would need including paper towels. It was quiet and breakfast had good options in the morning!
Therese
Clean spacious tooms. Friendly staff.
Adrian
It was an incredibly clean hotel. I was really impressed.
Thomas
Check in was the best! Room was spotless!
James G
The room was clean and comfortable.
Erik
Clean room, amazing kitchenette, comfy beds.
Justin
Room was clean and well kept.
Wilmot
Nice staff
Nannette
Room was great and staff is friendly
Rita
The room was nice and clean and the staff was very friendly. The airport shuttle was so convenient!
Shawna
We were “upgraded” but I was supposed to have two queen beds for 4 people and we had a queen and a pull out couch.
Tanja
Clean room,staff is so friendly.
Christina
All good
Carol
The sidewalk needed more snow removal and ice melt applied. The outdoor sitting are had a large table full of cigarette butts, yuck!! The desk manager was helpful and nice.
Troy
Very nice clean room. Pool is very cold.
Vivien
Front desk clerk was very kind and helpful. Great customer service. Thank you.
Amanda
Great room, comfortable beds, and clean. Breakfast was just ok and food wasn’t restocked.
LYNNE
The airport shuttle was perfect !
Stephen
Feels brand new, super clean and fresh, nice kitchenette with big frig, micro and counter. Really nice spot.
FU-HSING
`
FU-HSING
*
Eric
The clean room and the staff top notch nice selection at breakfast
Jessica
Only stayed from 8pm to 4am to catch a flight. The room was clean.
Andrew
Rooms TV color was blue. Need new tv or adjusted. Said pool was heated. The water was cold. Everything else was fine.
Heather
Nice clean room
Vanessa
Smooth check in, clean room and seemingly helpful front desk staff member
Jan
Everything went well …
Doris
We only stayed one night but we loved this hotel! The room was beautiful, clean, and had every accommodation imaginable. The location was a little tricky to find using a navigation system but it was totally worth the effort, especially when it’s actually located in the center of everything we needed. Because of our having a very early flight to catch, we did not take advantage of their breakfast but staff could not have been nicer or more helpful. We can highly recommend this hotel to anyone!
Jing
Excellent experience
Diane
Shopping for Christmas. Good location
Vitaliy
Very quiet. The room was clean and staff was friendly.
Donald
It was good stay feel safe
Carol
We ordered a room with 2 beds and got 1 bed and a small couch hidabed. The hidabed was aweful, we asked for a room change but they said they couldn't do it.
Sidney
Good service and nice rooms. Had a very good breakfast with good healthy choices. Could be cleaned a bit better.
Noreen
Very clean, free shuttle to & from airport, major grocery store was a short walk, free breakfast only did the job and the staff was great.
Arsen
No refund
Booked 2 rooms for a work trip that unexpectedly ended early. requested refund through Hotels.com and was rejected called hotel and spoke to front desk and they said they always issue refunds. Called Hotels.com again and they said manager refused refund. Would not book work trips with Hotels.com again.
Linda
Great room- clean, well set up, nice kitchen and seating area. Good sized bath. Staff very personable and helpful. Nice breakfast area.
Barb
Had a nice little kitchen in room which we really appreciated
Amanda
Clean and convient with a good price
Hugo
Clean room, staff was nice, Kitchen, living room, room & restroom were clean & the room is very spacious.
Jorge
Very friendly staff and helpful. Great experience!
Dawn
Didnt like much! The air
Jennifer
Thanks for good experience
Dashon
The place was clean with a lot of stores/food options within the area.
Roy G
Beware of Hotel Manager Cancellation
Made prepaid reservation via hotels.com and received confirmation email of reservation. Upon arrival at hotel at 9pm the night of stay I was told by the front desk my reservation was cancelled by the hotel General Manager (Nicolas Geanta).
The manager was not available to determine reason for cancelation, but I do know the hotel was booked and a bonvoy elite customer was provided a room at last minute by cancelling a reservation -- what I heard front desk person say while I waited to check in myself
I obviously will not book this hotel again
The manager was not available to determine reason for cancelation, but I do know the hotel was booked and a bonvoy elite customer was provided a room at last minute by cancelling a reservation -- what I heard front desk person say while I waited to check in myself
I obviously will not book this hotel again
Julie
Very friendly staff, clean, heated pool, and nice rooms.
Syed
One of the best hotels I've lived in with lots of amenities.
Robert
Quiet and close to everything
Derek
Clean, nice hotel with a good price.
Denise
Clean, quiet, staff was great.
David
Will stay again
Room was very clean, including the bedding and towels. Air conditioning worked very well and the gentleman at the front desk was very customer focused.
Jean-Paul
Outstanding staff!!!
David
Never staying here again
Never staying at this hotel again i booked the room and they decided to charge me again when i got there.
Robert
Nice and quiet. Breakfast was good. Beds were very comfortable.
Christine
Breakfast options were great, beds are comfortable, shuttle is convenient, enjoyed our stay and would recommend!!
shan
the lady who checked us at 6:30pm on 7/16/25 in was an angel, Chic fil a nearby, nice pool n gym, great hotel
Lucie
Wonderful place to stay to get shuttle for early morning flight.
paccy
The property is super clean and very convenient. Good services. I would definitely stay there again!
roosevelt
👍
Felicia
The hotel was clean
Donna
Very pleased with our stay
Bryant
Sports related visit
Basketball tournament.
Deb
very nice rooms, breakfast was good!
Louis
Great stay
Ben
Everything was great. Breakfast could've been better.
Jolene
We were so happy to have a shuttle driver pick us up at the airport at midnight.
Kimberly
It’s was nice
Dwight
I liked the complimentary bottle of water, the pool and the breakfast. The room was very clean and the room had a refrigerator, hot plate, coffee machine and dishes/cups.
Theresa
Great!
Aaron
Very easy to check in, decent breakfast and nice rooms
Robert
Very nice new facility. Spacious room with a very nice Kitchen.
morgan
It was fine. The room kind of smelled like cigarettes and there was a visible fuse box next to the bed- kind of strange
Phil
Great for longer stays with large families.
This was a family trip, we had 8 of us split up between 2 rooms. While in town, we had local family come and visit us at the hotel. The room was spacious enough for us to have 15 of us have pizza together while talking/visiting. We were also able to have our group of 8 spend evenings in the room together playing games. The room had a table and 4 chairs, and we borrowed chairs from our other room as well (we put them back when done, LOL). The breakfast was spectacular and more than substantial enough to get us through to mid-day.
Paul
The clerks were nice and the suite with kitchenette with dishes and flatware and refrigerator was great for my leftover Thanksgiving meal. All for a reasonable price on Expedia. I have relatives on Lake Michigan, and I would stay here again.
Michael
Best place for the money by FAR.Top notch, thanks everyone......
Sorin
Nice stay no problems
Marc
The property was clean. The staff was helpful, and the breakfast was fresh. Nice to have a grocery store next door when you have a kitchenette in your room.
Manjith
Good service. Well maintained.
Location & surroundings
Towneplace Suites Grand Rapids Airport
5430 28th Street Court SE, Airport, United States
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Towneplace Suites Grand Rapids Airport
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