Baymont Inn & Suites Grand Rapids Near Downtown

United States , Grand Rapids - MI
Grand Rapids, 28th St SW, 255
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100 reviews shown

8/10

Excellent

21 Apr 2026

Louis

The hot tub was very nice to relax,but the Jets weren't able to go on the switch for them was busted. The room was very nice except there was no light in the bedroom area only a lamp for light which worked fine. Breakfast was good had a warm biscuits eggs and sausage with along with toast. Forgot to pack Tylenol and they had some in the vending machines but it was quite expensive. Overall experience was good except when we went to check in with our name and ID we were told we didn't have a room and had to go to the second Baymont 10 minutes away in downpouring rain, just to be told that the original hotel was the one we were supposed to stay at. Front service ass got snippy with us and she put in the name on the ID correctly and showed that we did have a room Make sure to double check the confirmation email and if it isn't correct due insist that you have a stay.

4/10

Poor

20 Apr 2026

Mary

Only stay here if everywhere else is full

8/10

Excellent

20 Apr 2026

Marlene

Breakfast was good

Family_with_children

4/10

Poor

20 Apr 2026

Jessica

The property was dirty, it was like it was in the middle of a remodel with paint dripped on the floor in the elevator and in the hallway. Holes in the carpet. Sidewalk was crumbling and missing pieces! The pool and hot tub are TINY!!. the floor in our room was really sticky. The coffee pots and juice machine were leaking. BUT.... the staff were really nice and helpful the breakfast was good and the beds were really comfortable!!

Family_with_children

6/10

Pleasant

19 Apr 2026

Jessica

Breakfast options were okay. Staff was amazing! Property could use some repair and deeper cleaning to pool and carpets.

Partner

8/10

Excellent

18 Apr 2026

Robert

It was decent for the price and close to destinations.

Self

2/10

Poor

18 Apr 2026

Stephen R.

After the first day we did not receive enough clean towels and the room was not cleaned. I asked about that and they said they clean the room every other day. Then the next day did not receive enough clean towels and the room was not cleaned. Then the other guy said that they only clean the room at check out. Then the room next to us played a continual beat of music throughout the night. Could not sleep. Front desk did nothing, so I called the room and politely asked them to lower it and they did. The premises is bare minimum at every level. One of the worst experiences I have ever had in 30 years.

Business

2/10

Poor

16 Apr 2026

Max

Awful

Partner

10/10

Exceptional

14 Apr 2026

Becky

Cannot complain for the price.

Partner

10/10

Exceptional

13 Apr 2026

Tyrik

Great rooms cool staff if u ever need a place to stay and want to eat go on vacation this is the place

Pet

8/10

Excellent

11 Apr 2026

Twilla

Decent place to stay

Partner

8/10

Excellent

10 Apr 2026

Christopher P

The workout room had issues. Half of the machines didn’t work properly and the TV didn’t either. I would also suggest having water in the workout room along with some cleanup wipes.

Self

2/10

Poor

08 Apr 2026

Karen

Dirty room, urine and hair on the toilet seat, floors and carpeting dirty, used bar of soap in the shower and the tv didn’t work.

Self

10/10

Exceptional

05 Apr 2026

James

The rooms were clean, the staff was nice, and the hotel was quiet for the most part. Would definitely stay there again.

Self

8/10

Excellent

05 Apr 2026

Karine

Room clean

2/10

Poor

29 Mar 2026

Samantha

Hot tub was green, pool was very small and cold, room was infested with ants, bathroom was not the cleanest. Had to get your own toiletries. Very disappointed in this establishment! We will never be back!

Family_with_children

10/10

Exceptional

27 Mar 2026

Jennifer

Pool area was run down

Partner

10/10

Exceptional

26 Mar 2026

Timothy

Very pleasant!

8/10

Excellent

23 Mar 2026

Carl

The room wasn’t super clean, and the carpet in the hallways was bare in some spots. But the staff was very friendly and helpful, and the location to downtown Madison.

Family

8/10

Excellent

23 Mar 2026

isaias

clean room

Self

8/10

Excellent

22 Mar 2026

David J

Room was clean and fair for the price

2/10

Poor

22 Mar 2026

COURtney

Staff was on computer when we checked in. Took time to even acknowledge standing in front of him. Our room smelled BADLY of weed. Like they tried to febreeze the smell out. If the fan was not constantly running it was horrendous.
The bathroom was dirty. Clearly “cleaning” is the bare minimum. We booked for three people. We had two towels and a single washcloth. Tried calling downstairs for more and there was no answer on any attempted. The walls above the bed are dirty and dinged. I get it’s a “cheaper” hotel but cheap doesn’t need to mean dirtier than the street.

Family_with_children

6/10

Pleasant

22 Mar 2026

Sean

I was stuck in town during a winter storm and chose this hotel for its low price, pool and hot breakfast. The price was low, the pool was freezing cold and the hot breakfast was only self made waffles. I was very disappointed.

Self

4/10

Poor

19 Mar 2026

Vicki

As the room looked like the online pics, but the led lighting behind the bed on wall was like strobe light, thankful there was a switch. The sheets were horrible! Rough and scratchy, made us itch all night long. The pillows were chunky, not sure what they had in them.

Partner

10/10

Exceptional

18 Mar 2026

Deanna

The lady that checked us in (3/14) Saturday evening was very nice and accommodating. The complimentary breakfast was a nice touch to our stay. Especially on our way out to our basketball state championship game. Thank you for your nice hospitality.

Family_with_children

10/10

Exceptional

15 Mar 2026

Timothy

The room was very clean and the bed was comfortable and the staff were very kind. More than you can expect from an inexpensive room.

Self

8/10

Excellent

13 Mar 2026

isaias

more toallas for shower

Partner

2/10

Poor

12 Mar 2026

Syrania

This is the worst place to stay in. It was a lot of noise throughout the whole night.

Friends

6/10

Pleasant

04 Mar 2026

Wendy

Would not stay again. Needs updating and cleaning. Sink faucet was broke and spr

8/10

Excellent

02 Mar 2026

Daniel

All good

8/10

Excellent

01 Mar 2026

Christina

Bath was amazing. Breakfast was lackluster nothing to write home about.

Partner

6/10

Pleasant

01 Mar 2026

Amy

Shabby room, poor breakfast, hot tub was not hot, staff was always outside smoking.

2/10

Poor

01 Mar 2026

April

The hot tub wasnt hot at all.
The rooms were good and I enjoyed the beds and how comfy they were but the hot tub was very disappointing to not be hot. I did tell the front desk. They all were very nice but definitely need the hot tub to get worked on.

Self

4/10

Poor

28 Feb 2026

Amy

The hotel room was shabby. The carpet was worn though in multiple spots. The toilet paper holder was falling off of the wall. The hot tub wasn't hot. The breakfast options were limited and they ran out of coffee. There were handprints on the wall above both beds. They staff was pleasant, but any time we stopped at the front desk, there was a sign saying they were helping another guest. They were really outside smoking and vaping. The beds were big and comfortable.

Family

4/10

Poor

28 Feb 2026

Autumn

Friendly staff but seemed like everything was under construction and unclean.

Friends

2/10

Poor

26 Feb 2026

Aron

To start when i was checking in I was told i needed tkmpay an extra $100 deposit that was never mentioned when i booked the room. Then the stair way looked like it hasnt seen a vacuum in months. When asked about WiFi i was told I had to sign up for some rewards program to get wifi and when I signed up for that it said that only gave me slow wifi and if i wanted high speed wifi it would cost $5 a day... My fridge in my room didnt work so i had to use alot more ice unfortunately there is only 1 ice machine for all 4 floors of the hotel... There was also abunch of broken stuff all around the hotel. The complimentary breakfast was a joke. The only hot option was the nasty waffle maker. This was probably the worst hotel experience I've ever had.

Self

2/10

Poor

23 Feb 2026

Richard

Furniture in room were old uncomfortable and saggy. The room looked like it had not been kept up. Door to stairwell handle hanging off. Pool was gross. Staff seemed like we were bothering them when checking in. Left after one night to go somewhere else

Friends_and_family Family

4/10

Poor

21 Feb 2026

Mark

Yes ask to have desk chair fixed but no one address the issue
In room 315 desk chair has a very bad lean backwards

8/10

Excellent

18 Feb 2026

stephanie

Clean quiet

Family_with_children

6/10

Pleasant

18 Feb 2026

Ebonie

The lady at front desk was friendly and attentive! I truly appreciate her assistance. The room was nice but the bed was squeaky, I couldn’t turn over without it making noise. The hotel in general was clean and quiet until the weekend, which is understandable. Ample parking, and it’s near restaurants and stores.

Business_and_leisure Self

6/10

Pleasant

16 Feb 2026

Stacy

We had to keep asking them to clean our room despite not having the dnd sign on the door.

Leisure Partner

6/10

Pleasant

14 Feb 2026

Ally

The room was decent, clean, but walls are thin. Unfortunately, we were next to loud neighbors smoking weed, blasting music, and had a 3 year old that wouldn’t stop screaming, so the smell and noise was rather annoying. The shower was really nice, housekeeping half did their job- left no hand soap and only had one bath towel though. Staff was very friendly. Not terrible, but would stay somewhere else in the future.

Leisure Family

10/10

Exceptional

11 Feb 2026

isaias

l loved

8/10

Excellent

09 Feb 2026

Sylvia

The rooms were clean and the staff were courteous. I had to move rooms because the latch on my door was broken; however, in the new room there were several things missing. The cleaning staff hadn't left hand soap for the bathroom sink and the coffee packets for the coffee maker were missing.

10/10

Exceptional

02 Feb 2026

Damian

Great room. Good price, nice staff at front desk. Comfortable bed. Seemed all clean. Great shower. Very happy with my stay.

Business_and_leisure Self

10/10

Exceptional

31 Jan 2026

Steve J

Room was very clean

Friends_and_family Family

8/10

Excellent

27 Jan 2026

Meredith

Clean room, nice staff

Leisure Family

2/10

Poor

27 Jan 2026

Blair

We ended uo staying in 3 different rooms due to problems. I will never stay again and ibwoukd honestly like a refund. It was so dirty!! No one was around this morning for me to talk. I would like corpartes number.

Friends_and_family Family

10/10

Exceptional

26 Jan 2026

Lakeitha

Great hotel

4/10

Poor

25 Jan 2026

Anisha

Room didn’t have enough things like had soap or lotion. There were ants crawling on my bags when I had them in the floor for a second which I don’t know how in the winter time. Also breakfast was limited selection should’ve more things to eat. Tv channels only had a select few channels that worked in the room need better cable services.

2/10

Poor

23 Jan 2026

Inga

The phone in our room did not work, and the “soundproofing” was nonexistent. We ordered a pizza, and it was left sitting out in the open lobby—apparently the days of hotel staff ensuring guests actually receive their deliveries are long gone.

As a wheelchair user, I received no offer of assistance with bags, and the sidewalks in front of the accessible parking stalls were covered in packed snow. The rest of the sidewalk was cleared, leaving a slick, uneven barrier directly in front of the accessible spaces. It wasn’t snowing. The next day, a guest taking their dog out saw me spinning my wheels in place and offered to help. My wheelchair doesn’t have all‑terrain tires, so it was essentially like trying to move a stationary bike through ice until I could dig in enough to get traction.

We were staying at the motel because my partner was having surgery, and we live quite a distance away. I wanted to be able to get a full night’s rest—which absolutely did not happen—and with blowing snow and drifting adding to the commute time, I needed the drive to be ten minutes, not two hours. I didn’t want an extra two hours tacked onto the trip because of drifting on top of everything else. We had planned to stay through the day of her surgery as well, which is why I booked two nights.

Inside the room, the situation wasn’t any better. The guests above us—at least two older children and an infant—were running from one end of their room to the other, nonstop. It sounded like they were attemp

10/10

Exceptional

20 Jan 2026

Matthew

Yes.room spotless. Great breakfast selection on weekends. Hot food

Friends_and_family Family

2/10

Poor

14 Jan 2026

David

Rooms were very noisy

8/10

Excellent

13 Jan 2026

Ann

Room was fine and close to where we needed to be. Pillows were lumpy. Shower door handle was loose. Bed was creaky.

Business

8/10

Excellent

07 Jan 2026

Aldara

Everything perfect

10/10

Exceptional

07 Jan 2026

Ghennadii

Very clean, no unpleasant odors in the room.

4/10

Poor

06 Jan 2026

James

1st room dead flys in shower 2nd room was gutted being remodled this one was the cleanest 3rd table tops all dirty hair by sink 4th room ok but dryed food spots on floor

Partner

2/10

Poor

05 Jan 2026

Amanda

Sheets don’t fit the bed constantly coming off. Continental breakfast is a joke. Waffles toast and cereal as they don’t do the buffet when there’s to many people in the hotel. If you want to get stoned off the smell of people smoking their pot this is the place to stay as our own room smelled of it since was so strong. Front desk doesn’t pick up when needed. Will never stay here again

Leisure Partner

8/10

Excellent

04 Jan 2026

Kevin

Great price room was nice breakfast options we slim during the week for a cold cereal your option was Froot Loops

Leisure Family

6/10

Pleasant

04 Jan 2026

Steven

The room was ok. It would have been nice if we had a sofa couch, double bed and not 2 beds

Friends_and_family Friends

10/10

Exceptional

03 Jan 2026

Maaka

Yes

6/10

Pleasant

31 Dec 2025

Michael

UNSAFE. DANGEROUS. First floor, west exit is ILLEGALLY BOLTED SHUT ON THE OUTSIDE. PEOPLE ON THE INSIDE DONT KNOW THIS AND WILL DIE IN AN EMERGENCY TRYING TO PUSH OPEN a door that is posted EXIT on the inside and bolted shut on the outside. DO NOT STAY AT THIS DANGEROUS HOTEL. !!!

Leisure Self

10/10

Exceptional

30 Dec 2025

susan

Room very clean. Price was lowest in town.

2/10

Poor

30 Dec 2025

Julie

The lobby and elevator consistently smelt of marijuana and dirty mop water. The carpet and flooring in hallways and room had dried paint stains. We asked housekeeping NOT to enter the room, and they did anyway only taking our dirty towels and not replacing them. The A/C in our room was leaking water and carpet was moist near the unit. The “gym” was disgusting with dirty, broken machines. Breakfast options only included waffles, bread, bagels, yogurt, and cold cereal. Worst of all was the locals hanging nearby waiting for guests to leave. One took a picture of our plate and went inside to find out our room number. Once he realized we caught on he waved us off and went away. The area is unsafe, not patrolled, and I would never recommend this place.

Leisure Family

8/10

Excellent

29 Dec 2025

Mary A

Nothing

Business Friends

10/10

Exceptional

29 Dec 2025

Douglas

Nice hotel for the price. Clean and up to date.

Business Partner

10/10

Exceptional

28 Dec 2025

bob

Still here

10/10

Exceptional

28 Dec 2025

Holly

Great stay

Self

10/10

Exceptional

27 Dec 2025

Javonta

Everything was pretty much to my liking

Friends_and_family Family

10/10

Exceptional

25 Dec 2025

Robert

Very nice hotel.

Leisure Self

4/10

Poor

23 Dec 2025

Belinda

The room was very clean. However, I picked this hotel because a bar was shown as an amm

10/10

Exceptional

22 Dec 2025

Julie

Easy check in and super friendly and helpful staff

Friends_and_family Family

10/10

Exceptional

19 Dec 2025

Neil

Decent for price

Leisure Family

10/10

Exceptional

17 Dec 2025

robin

Big rooms/clean

4/10

Poor

12 Dec 2025

Dylan

The room was dingy and smelled strongly of weed.

Business_and_leisure Self

2/10

Poor

11 Dec 2025

Eileen

The room was dirty, bathroom dirty, stained sheets and pillows. The entire hotel smelled. We literally slept in full clothes, hoodies on heads, didn’t get under covers - left there before sun came up. Never again.

Friends_and_family Family

10/10

Exceptional

11 Dec 2025

Gary

My king bed room was spacious and quiet as it was on the top floor. I liked it very much.

10/10

Exceptional

09 Dec 2025

Mary

comfortable couch to sit on (didn't use as a bed) and bed very comfortable. Shower was perfect

Friends_and_family Family

8/10

Excellent

08 Dec 2025

Nadine

All good Room was a little dark. Only 2 lamps.
But all good otherwise

Pet

6/10

Pleasant

06 Dec 2025

Tom

Short stay. Was fine

10/10

Exceptional

02 Dec 2025

Jennifer

Good

Leisure

4/10

Poor

30 Nov 2025

Sean

Front Desk was not helpful

Leisure Self

6/10

Pleasant

30 Nov 2025

leroy

The room and staff were great, only complaint no hot breakfast provided only waffles and old cereal.

2/10

Poor

26 Nov 2025

Adrien

The room was extremely dirty, and the breakfast was a bad joke. It was the worst hotel where we ever stayed.

Business_and_leisure Family_with_children

2/10

Poor

25 Nov 2025

Andrew

The tv didn’t work in my room. Called down to figure it out, said they would get back to me, never did. Room next to me was up all night making a ton of noise. Called to complain, hotel did nothing about it

Business

2/10

Poor

23 Nov 2025

Gina

The hotel had an unpleasant smell as you entered. The rooms were small and the bathroom was very small. The door to the bathroom had to be closed in order to stand at the sink. The sink was more form than function. Water splattered everywhere every time you used it. So any item on the counter got wet because there wasn’t much counter space. There was no lighting in the room, except for one small lamp. If they were back to the wall, they weren’t working. The sheets on the bed were marked up with black streaks. The AC was on in the room instead of the heat and it was cold through the night. Unfortunately, I didn’t notice that until the morning. It was not a good night sleep because there were people talking and moving about a lot through the middle of the night and you could hear people snoring in the next room. The walls were so thin. I feel I overpaid for these rooms by a lot, even for the going rate the day I was there through hotels.com. Unfortunately, the hotel could not do anything to rectify the situation because I booked through hotels.com. I will not stay here again and I am questioning using hotels.com again as well.

Friends_and_family Family

8/10

Excellent

23 Nov 2025

Dan

Room wa clean but had a bad smell

Friends_and_family Family

4/10

Poor

23 Nov 2025

Amy

Stayed in a double queen, one of the beds didn’t have a blanket just sheets. The pool was closed within the hours posted it should have been open.

Friends_and_family Family

8/10

Excellent

23 Nov 2025

Roy

If you could put a notice on the front desk that says something like. Did you know in a hotel their are people other than you that are staying there. They are trying to sleep. Can you please have courtesy to the other guests. Not have loud debates at 3am. While waking up the entire hotel and not giving a care about it.

Leisure Friends

6/10

Pleasant

21 Nov 2025

Kimm

The room was very tiny and not very clean. But we still got to pay the same price as I would have in another hotel

Friends_and_family Friends

2/10

Poor

21 Nov 2025

Hong Fa

It was around 2:39pm and I walked in to check in. I let the lady at the reception know I'm here to check in. She said, \"I can't check you in until 3pm.\" I said, \"Okay, we'll be back.\" I got back into my car in the parking lot and waited until 3pm since it was just about 20 more minutes. About 5 minutes went by, I saw other people parking and walking inside and saw that they were able to go in and check in. I was fuming by this time and upset that the receptionist turned me away but checked in the others after me when it wasn't even 3pm yet. I walked in around 2:45pm and I got in line with 2 customers in front of me. The receptionist was checking others in cheerily and I was mad. Then it was my turn and I checked the time was 2:50pm. What kind of treatment was this? Her name was Chasity. I want to lodge a complaint about how horrible this customer service was to treat others like this.

Leisure Family

10/10

Exceptional

20 Nov 2025

Taylor

Nice stay

Leisure Self

2/10

Poor

20 Nov 2025

WILLIAM

The Tzv didn't work. Front desk told me house keeping comes in at 6am. Nobody ever came to fix tv. The swimming pool had no lights i sat in the hot tub in the dark. The breakfast was for kids. Milk dripping into bowl on counter like they was saving it

4/10

Poor

16 Nov 2025

Jennifer

There was someone's pants left in my room on the floor by the safe probably from a previous guess. And then the pool area was closed only reason I reserved this hotel is to enjoy the pool and hot tub

Friends_and_family Friends

6/10

Pleasant

16 Nov 2025

Linda

The pool was closed, the ice machine didn’t work. The staff was not very helpful. The hotel was clean and the room was decent

Business_and_leisure Family_with_children

2/10

Poor

16 Nov 2025

Shelley

The hotel was extremely dirty. There was a dog somewhere on the floor that barked most of the night.

Self

8/10

Excellent

13 Nov 2025

Randy

Very bright hotel, friendly staff. Room was very spacious, bed was very soft in my younger days wouldve been great but not so much in my now older days. Don't get me wrong was still very comfortable. Pool and hot tub could've been cleaned better. Only major complaint i have is none of the outer doors can be opened from outside except main door in lobby.

Business Self

4/10

Poor

13 Nov 2025

Judy and Dave

People above us had terrible, loud music and were stomping around like elephants! They were “partying” in the parking lot near our room too. We had to call front desk.

Partner

8/10

Excellent

11 Nov 2025

isaias

really good

Self

4/10

Poor

10 Nov 2025

Alissa

the room was not particularly clean--needed a good vacuum and there wasn't a full complement of towels. The walls were extremely thin and both nights I was awakened by drunk, yelling neighbors after 2 am. The front desk staff member said he would call and ask them to quiet down but I'm not sure that happened. The breakfast lacked healthy alternatives and the decaf coffee carafe was cold and not refilled across my 2 day stay. There's no access to outside doors near the parking areas so you have to walk around to get in the front door, making parking near your room useless.

Leisure Self