Name: Quality Inn Grand Rapids North
Address: 2171 Holton Court Nw, Walker, 49544, US

8/10

Excellent

25 Jul 2026

Dennis

It was a very nice hotel for the price staff was friendly and the rooms were clean

6/10

Pleasant

12 Jul 2026

Olga

The room was very outdated and beds worn-down, the tub did not drain, it got fix during my stay. It was clean. The breakfast was ok. Its a quiet area. Good for sleeping.

Friends

6/10

Pleasant

10 Jul 2026

Jeffrey

Everything was just okay. I got what i paid for.

Friends_and_family Family

4/10

Poor

05 Jul 2026

Marcine

The building is run down and smells. Breakfast was a sad affair.

Family

10/10

Exceptional

03 Jul 2026

Diana

The hotel and the room were clean. Friendly and helpful staff. I travel with w dogs, I informed them ahead of time no issues.

Pet

8/10

Excellent

25 Jun 2026

Robert

I had to ask twice to get a luggage rack brought to the room. Breakfast was adequate.

Friends_and_family Family

10/10

Exceptional

23 Jun 2026

Eduin

Muy bien

Self

6/10

Pleasant

20 Jun 2026

Brianah

Everything was pretty okay. The room was humid and the floor was sticky. There was also a child’s T-shirt laying in the nightstand, and I do not have children.

Partner

10/10

Exceptional

10 Jun 2026

Peter

OK

2/10

Poor

09 Jun 2026

Bobbi

Rooms and property were dirty. Pool was freezing and a/c was broken. Screens were torn. Burn holes in bedding, thick dust on vents. Hairdryer had melted outlet. Door wouldn’t fully close without hitting toilet

Friends_and_family Family

8/10

Excellent

18 May 2026

Shannon

It sufficed. We were there for 2 nights, but briefly. We were busy much of the time. Breakfast was too busy to go to. Went down the street and that was amazing

Partner

8/10

Excellent

16 May 2026

Katie

Comfortable beds

Friends_and_family Family

10/10

Exceptional

12 May 2026

Jeff

The location of the hot tub is located so privately that I could not use it the last night I was there, because a couple was in it and having intercourse on the stairs. Apparently they did not care that it was also surrounded by windows. The staff handled but seriously not cool.

10/10

Exceptional

10 May 2026

Kalee

We had a clean room and extra amenities! The pool and hot tub was awesome! We arrived a little late to breakfast. It's 6am-9am, we got there at 8:45. There was still food everywhere and they were still restocking it until 9am! Great hotel, good prices!

Family_with_children

4/10

Poor

06 May 2026

Nancy

The room was clean. No mention that there is no elevator and if you have a pet. You MUST stay on 2nd floor with no elevator.

2/10

Poor

27 Apr 2026

Joanna

The doors are a fire hazard because the building is so not maintained it locked us in.

Family_with_children

10/10

Exceptional

23 Apr 2026

Anne Elizabeth

Decent breakfast, but wish there were more fresh fruits besides red apples. Room was clean, bed was comfortable, staff was excellent

Self

10/10

Exceptional

20 Apr 2026

Frank A

Supernice staff, will revisit if needed in the future

Business

6/10

Pleasant

17 Apr 2026

Jeanne

This whole hotel needs a complete facelift. From the exterior to the interior it has seen better days. Holes in the ceiling, stains on the lamp shades and drapes… the pool area looked ok but I did not utilize it during my short stay. If anything, the price point was affordable and I didn’t wake up with bites so, positive? 😂

Partner

10/10

Exceptional

14 Apr 2026

Seth

👍

10/10

Exceptional

07 Apr 2026

teresa

The staff is very helpful. The room,pool and hot tub clean
A good breakfast.

Family_with_children

8/10

Excellent

04 Apr 2026

Amanda

Only issue was never enough towels for the pool.

Self

2/10

Poor

29 Mar 2026

Elizabeth

The heater in one room had a gross smell and hadn’t been cleaned out in a very long time. Staff at the desk was rude and they made me get another room just because my niece and nephews had a few friends visiting. No one was allowed to use the pool if they weren’t guests and no one was allowed to visit unless it was under 2 hrs total. We canceled our reservation for the second night and found a more accommodating hotel to stay at. We will not be returning to a quality inn period. I would rather pay a little more money for better customer service!

2/10

Poor

08 Mar 2026

Nathanial

Staff was terribly rude the whole time, no breakfast, no towels for the pool, dirty towels in the room. Only GOOD thing about the stay was the hot tub.

Friends_and_family Family

6/10

Pleasant

19 Feb 2026

Andrew

Staff was unwelcoming and unfriendly.

10/10

Exceptional

13 Feb 2026

Tiina

Room was clean, kids enjoyed the breakfast.

10/10

Exceptional

10 Feb 2026

Thomas

Love it

10/10

Exceptional

06 Feb 2026

ricardo

Check was smooth and front desk was pleasant

Friends_and_family Family

10/10

Exceptional

02 Feb 2026

Marvin

Room was clean. Staff was helpful. Breakfast was warm and edible!

10/10

Exceptional

26 Jan 2026

Steffanie

Room was clean. Front desk is always very nice & the heated pool is nice! Very quiet hotel.

Friends_and_family Family

10/10

Exceptional

25 Jan 2026

Adam

Always awesome

10/10

Exceptional

21 Jan 2026

Nicole

Hot tub was hot and pool was warm. Staff was friendly

Friends_and_family Friends

8/10

Excellent

10 Dec 2025

Beth

Was clean rooms, friendly staff, nice pool and hot tub, and breakfast was nice.

10/10

Exceptional

07 Dec 2025

Angela

Yes nice doesn't room

Self

2/10

Poor

03 Dec 2025

Brenna

Breakfast wasnt fresh and the yogurt was expired. The room we stayed in had a hole in the wall of the shower, and holes on the chair in the room aswell. The reason we stayed is because the snow storm and when i went outside i slid and almost fell because not one employee Actually shoveled or laid salt down. This is the worst hotel ive ever stayed at. And when i spoke to the front desk about slipping and almost falling they dismissed me and my concerns saying someone was back there currently shoveling. After i checked out, i drove around the parking lot AGAIN, and low and behold no one was shoveling or salting.

Friends_and_family Friends

2/10

Poor

02 Dec 2025

Emiliano

The rooms were dirty and the power went out in my room. The receptionist wasn't friendly; I wouldn't recommend staying there.

Friends_and_family Friends

10/10

Exceptional

30 Nov 2025

Rachel

Room was nice, breakfast was decent. The lady had no hesitation giving us a late check out since we checked in so late.

Friends_and_family Friends

6/10

Pleasant

17 Nov 2025

Carrol

It was OK. It is an old refurbished establishment.

10/10

Exceptional

11 Nov 2025

Gord

Good value

Leisure Family

10/10

Exceptional

09 Nov 2025

MICHAEL

All aspects of the room were clean, neat and laid out in a comfortable arrangement.
Staff was available when needed, friendly and professional.

Leisure Self

6/10

Pleasant

08 Nov 2025

Brandi

For the price, it wasn’t bad. It wasn’t fancy, rooms were very outdated, but it was clean.

Friends_and_family Friends

8/10

Excellent

13 Oct 2025

Deborah

Yes

6/10

Pleasant

30 Sep 2025

Carmen

Didn’t use pool or hot tub. Simple maintenance work was not done.

6/10

Pleasant

24 Sep 2025

Jeremiah

Clean room

2/10

Poor

23 Sep 2025

Bryan

The room's AC was disgusting and a person in my crew was bitten by bed bugs

Leisure Family

10/10

Exceptional

22 Sep 2025

DEBORAH

The room was clean, smelt nice. Friendly service and the breakfast buffet was not empty.

Leisure Partner

6/10

Pleasant

22 Sep 2025

Robert

There were cockroaches in my first room. Thankfully, the staff was able to switch me to another room, but I was distraught to see them in the first place.

Business_and_leisure Self

8/10

Excellent

10 Sep 2025

Matthew

Comfortable.

Leisure Partner

6/10

Pleasant

08 Sep 2025

Carol

Not great

The vent in the bathroom of room 230 is disgustingly dirty!

Partner

6/10

Pleasant

07 Sep 2025

Justin

Ok for a cheap hotel I guess, the staff is quite indifferent and somewhat rude though

Leisure

8/10

Excellent

06 Sep 2025

Justin

Nice stay, the rooms are very comfortable here

Leisure

10/10

Exceptional

05 Sep 2025

Christopher

Great place to stay.

Business Family

4/10

Poor

01 Sep 2025

Richard

Dirty towels in room, asked them to come and get them they never did, we were there 3 nights. Hair on pillows, mirror dirty, A/C unit very load, hot tub dirty, waffles were undercooked, sausage tasted bad, always ran out of food.
I stay in Hotels and Air B&B alot, unfortunately we will not stay here again. Price not bad, pool was comfortable, thats about it.

Friends_and_family Family

4/10

Poor

25 Aug 2025

Dawn

We specifically booked a handicap-accessible room with a walk-in shower to ensure my husband could maintain his independence while bathing. Instead, we were given a room with a tub, which made it impossible for him to shower on his own. Although we had to specifically request it, the hotel eventually provided a tub chair. However, this did not resolve the core issue – his independence.
I brought the issue to the front desk and asked to speak with a manager, but was told it was too late at night to contact them. The next morning, I followed up again and was told they had called the manager, reached voicemail, and would get back to us. We still have not heard back from the hotel.
The hotel has shown no effort to correct their mistake or acknowledge the impact it had on us. Their lack of communication and accountability is deeply disappointing.

Leisure Partner

6/10

Pleasant

22 Aug 2025

Owen

Stains

6/10

Pleasant

17 Aug 2025

Julie

There was alcohol bottles all around every light post and all over the property. The lamp shade look like there was a murder that happened in blood splattered all over it. There was a tear in the bed skirt. The stain on the comforter no shampoo in the shower

Leisure Partner

4/10

Poor

15 Aug 2025

Jesse

Bathroom door wouldn't open all the way
Rooms smelled old

Business

2/10

Poor

12 Aug 2025

Samuel

Very limited. If not there by 730 am eggs are gone and not refilled. No bagels. Also did not honor expedias price at the counter. If you dont pay before you get there...no discount.

Leisure Family_with_children

2/10

Poor

08 Aug 2025

Richard

Possibly the worst hotel I’ve stayed in. The rooms ac unit turned off because it had a master temp controller or was just so old that it was on its last leg. The room was 80°+ all day and night. No AC in common spaces and the places smelled like animal urine everywhere. The girl at the front counter for check in was rude and not helpful at all. She seemed bothered by anything and spent all her time speaking on her phone. Pool was freezing and hot tub was cold with no clean towels. This place should probably be condemned.

Leisure Pet

4/10

Poor

05 Aug 2025

Ann

The beds made a lot of noise like someone was hitting the wall. The ice machine was broken and when it was fixed, there was mold looking stuff on the ice. The food was cold and processed. The eggs were fluffy but very watery not good! The potatoes were not crispy and the sausages looked grayish. Everything looked and tasted microwaved! I had to eat waffles for three days! They ran out of forks and you couldn't take food out of the area.

Leisure Family

10/10

Exceptional

29 Jul 2025

Timothy

Close to the expressway and restaurants.

10/10

Exceptional

28 Jul 2025

Lamel

Decent fothe money

Leisure Family_with_children

10/10

Exceptional

26 Jul 2025

debbie

Nice clean room, friendly staff, nice pool and hot tub.

Leisure Partner

4/10

Poor

21 Jul 2025

Lynn

Checked out immediately after checking in. Filthy towels hanging by sink. Hairs in the bed. Final straw was finding urine on floor near toilet. Entire facility needs better upkeep. Paid
$50 for our dog to stay with us at the time of check-in. When I asked for that to be refunded, desk clerk (who was very friendly and tried to help) said she couldn't do refunds and manager was out of town for a week. Unfortunately I paid for 2 nights on Expedia and neglected to get the insurance. Don't go here.

Leisure

6/10

Pleasant

07 Jul 2025

Johnny

The cable tv kept going in and out.

Leisure Self

6/10

Pleasant

01 Jul 2025

Gerald

.

2/10

Poor

30 Jun 2025

Larry

When we checked in we had to wait 1hr for room to be cleaned.
Then got surprised by big, blood, and brown streaks on sheets. Had to request bed completely changed and staff sad housekeeping not there and gave us bedding to change ourselves.
Will never stay here again.

Leisure Family

6/10

Pleasant

22 Jun 2025

Conni

1. Stain on bedspread.
2. Rusty thing in shower.
I don't like carpet on the floor. A tile or manufactured wood floor would be nice

Friends_and_family Family

10/10

Exceptional

22 Jun 2025

Alice

The hotel is easy to find. Great Mexican restaurant bext door, El Azteca. The pool and hot tub are clean. The room is decent. The AC blew the air from 1 side and it was on high and the room was still hot. Luckily, I had a fan in my car to help circulate air. Luckily, this was a day before the heatwave hit. That is my only complaint.

Self

10/10

Exceptional

16 Jun 2025

Larry

Definitely stay there again

Business_and_leisure Partner

8/10

Excellent

15 Jun 2025

Stephanie

We came to town for a graduation party and stayed for a couple nights. The desk staff were very friendly and the pool was very nice. The building does need some maintenance (a few little things were amiss) but didn't affect our stay. The beds were comfortable and the breakfast was decent. Walkability to gas station/starbucks/Mcdonalds is always a plus. I would stay here again.

Leisure Family

8/10

Excellent

07 Jun 2025

neil

Mechanical noises started at 6 AM within the building, and continued for over an hour, couldn't sleep. Beyond that the property was fine, clean, quiet, warm, dry, comfortable.

10/10

Exceptional

05 Jun 2025

Kaly

Had a perfect time for myself

Self

10/10

Exceptional

05 Jun 2025

Joyce

The hot tub was hot. Thats why we stayed.

Friends_and_family Family

4/10

Poor

15 May 2025

Verified traveler

Friendly staff but rooms need improvement

Staff were friendly but the room wasn’t great. There was a patched up hole in the shower and there were Fruit Loops in the sink drain. I saw them while I was brushing my teeth and almost threw up.

Partner

8/10

Excellent

12 May 2025

Verlin A

Clean comfortable room

Business_and_leisure Family

8/10

Excellent

12 May 2025

Verlin A

Clean, comfortable room. Hot tub temperature seemed really hot

Business_and_leisure Family

6/10

Pleasant

09 May 2025

Homero

Dead bugs in bathroom ceiling light fixture. Everything else completely average. Breakfast was sufficient.

Leisure Pet

6/10

Pleasant

06 May 2025

Stacey

The only issue we had was that the hot tub was not working and we were not told until check in, we booked this hotel specifically for location and hot tub, everything else was good though.

Leisure Friends

2/10

Poor

05 May 2025

Joseph

Worst quality I have stayed at

The pool was cold but the hot tub even more than pool. The tv was not working. Finally unplugged and put into another plug and it worked. The breakfast cold and front staff was not friendly.

Friends_and_family Family

4/10

Poor

28 Apr 2025

Tiana

Wayyy too much money to not even have an elevator or working vending and cups in the room .

Leisure Family_with_children

6/10

Pleasant

15 Apr 2025

Kirk

Overall not to bad, rooms need some updates/cleaning. Tons of nata in the rooms. Overall not bad for the price. Just could have been 10 times better with out all the nats.

Leisure Family

4/10

Poor

30 Mar 2025

James

vending machines were empty with no alternatives, tv only had analog stations, tv remote didn't work, heating & cooling system malfunctioned. 72 on arrival, then dropped to 65 around 9 pm, around 2:30 am room temperature reached 82 degrees and by 4:45 am temp dropped to 58 degrees, staff was never at the desk and when bell was rung they came from the laundry room every time

Business Self

4/10

Poor

28 Mar 2025

Samantha

Poop in hot tub; fridge in rooms but would not allow breakfast into rooms??? Like, if there’s a fridge, you obviously know people have FOOD in here???

Leisure Family_with_children

2/10

Poor

23 Mar 2025

Jamie

DO NOT DO IT! We stayed frI’m Wednesday night til Sunday and not one cleanup in that time! No clean towels, no garbage pick up, and no new linens! Front desk is absolutely ridiculous! Refused to help in any way!

Leisure Partner

10/10

Exceptional

09 Mar 2025

Cathy

The room was clean and comfortable and the hot breakfast was excellent.
I definitely recommend this Quality Inn hotel.

Leisure Partner

2/10

Poor

06 Mar 2025

Jerry

Avoid this place like the plague

My room was filthy. The bathroom was gross and the carpet was dirty. The sheets were dirty. The towels were dirty. I’m not sure what happened but I thought I was on a reality. Show for a minute there. I no don’t knowhow this place is able to be labeled a quality inn or be under the Hotels.com roof. I travel for a living and I’m on the road 26 weeks a year. This was without question the grossest room I’ve ever seen. The front desk person was atrocious as well. Never, never, never again.

Business

8/10

Excellent

28 Feb 2025

Randall

The hot tub was only luke warm and not working properly

6/10

Pleasant

25 Feb 2025

Paul

The front dest staff was roud

Leisure Partner