Name: Hampton Inn Grand Rapids-North
Address: 500 Center Dr. Nw, Grand Rapids, 49544, US

10/10

Exceptional

26 Jul 2026

Twana

Awesome place to stay love it been here many times

6/10

Pleasant

20 Jul 2026

Ralph

breakfast was not worth talking about they said it was great and we had no eggs no bacon no pancakes no sauage poor menu and the pool was very cold and no hot tub thr shower water control. handle was left at the front desk it fell off into the shower and we could not control water as we had no faucet handle

Partner

8/10

Excellent

17 Jul 2026

Dennis

Breakfast

8/10

Excellent

15 Jul 2026

Sabina

Clean room and nice staff. Ok breakfast. I like the complimentary flavored water in the lobby.

8/10

Excellent

13 Jul 2026

Jerika

They were clean and family friendly

Family_with_children

10/10

Exceptional

12 Jul 2026

Mary Lee

A clean room, wonderful breakfast each day, and fabulous staff!

Self

10/10

Exceptional

06 Jul 2026

Sarah

The room was clean and tidy . Staff was amazing and breakfast was great . Also the location was great for what we needed . Beds comfy and room quiet .
Our room had a broken faucet and the pool needs a little upgrade but overall we were very happy

Family_with_children

10/10

Exceptional

03 Jul 2026

Christopher

Everything was good and staff was friendly

10/10

Exceptional

30 Jun 2026

John

Everything was fine

Self

10/10

Exceptional

28 Jun 2026

thomas

Parking was good, room was clean, breakfast was ok

Partner

4/10

Poor

26 Jun 2026

Claire

The front desk person did not acknowledge me standing at the front desk upon arrival, for a very long time. She was bordering on rude, told me to speak up because as I could see, she had many machines around making noise. In turn, she did not also speak loudly even though I was in fact, around those same machines. She helped someone else who came in after me, in the middle of getting me checked in and finished up with this person before me, saying she was multi tasking. Later, I texted the front desk using the link sent to me, to say the wifi on the thermostat was blinking and I thought needed reset, and asked if that could be done. She texted back to say yes, or that the batteries might be dead. Nothing else. No direction like, maintainenace will be in touch, come to the front desk, we will get you a new room, etc. And it never got fixed. The daytime attendent confirmed what should have happened, and apologized.

Business

10/10

Exceptional

21 Jun 2026

Viki

The room was spacious and spotless. The staff were all very friendly and gracious. Will definitely stay here again!

Partner

10/10

Exceptional

16 Jun 2026

Holly

I live the available parking and how close it was to the city, but not downtown. Everything I needed was close. Room was great. I will return my next visit to Grand Rapids!

Partner

6/10

Pleasant

15 Jun 2026

Chelsea

The staff was super friendly and the room was clean and large. But we booked a king suite and didn’t find out until after check in there were none available… didn’t mention at check in but until after we got in the room. Coffee and breakfast was supposed to be available until 10 but the coffee was all gone by 9 so a little disappointing. Would stay again but know to get there earlier

Partner

8/10

Excellent

14 Jun 2026

Michael

Breakfast could have been better. It seemed like the staff was either unprepared for the amount of people or they were short staffed. We had to wait for cups for coffee and items on the breakfast bar were not kept available.

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Shay

Very clean and nice

Self

10/10

Exceptional

13 Jun 2026

Holly

Great staff!

Partner

10/10

Exceptional

13 Jun 2026

mary lou

We enjoyed the location, room was comfortable

Friends_and_family Family

6/10

Pleasant

11 Jun 2026

Jamie

The front desk staff was amazing! I spoke with three different members of the staff and everyone of them was beyond friendly! The hotel is located in the perfect location for shopping and easy in and out of the city. When I went to take a shower, I noticed there were green hair tie rubber bands underneath the sink. I picked them up with toilet paper and moved on. Then as I went to turn on the water to get in the shower the handle came off in my hand. I kind of laughed pushed it back on, and got in the shower. That's when I realized they're not only was less than one pump of shampoo, there was absolutely no conditioner. I could have gotten out, and called or text message the front desk and I'm sure they would have brought it up but I did not want to wait upwards of a half hour when I was already in the shower. Then came time for breakfast breakfast is served from 6:00 to 10:00. We get down there at 8:00. There was cereal, waffle fixings, egg patties, and slices of ham. That was it. Oh, and a bowl that had two cups of completely warmed you'll play yogurt and two bottles of warm milk in it. No ice in the bowl to try and chill it at all. I was feeling upset. I did not report any of this. The woman who came down as I was leaving as the attending person if there was more food and she said no this was it. Very very disappointed. The hotel was okay but I would not seek it out again. The only reason they got the rating they did was because of the front desk staff.

Friends_and_family Family

10/10

Exceptional

10 Jun 2026

Debra

Clean room,comfortable bed, good shower and breakfast. Easy access from highway

Partner

2/10

Poor

08 Jun 2026

Salvatore

Very disappointed in this stay. The staff was friendly. The bathroom is a fall hazard. The tub was not slip resistant, the bar was slick which would be of no help if you slip. The room next door had a barking dog that also was scratching the wall. Two phone calls to the front desk about the issue were ignored. Finally went and knocked on the door and no one answered the door so the dog kept barking. The breakfast served fried eggs. No place should ever serve mass fried eggs!!!!!!! Not appetizing at all. Would not stay at this Hampton again.

Partner

2/10

Poor

01 Jun 2026

Jacqui

When we got to the hotel we were told we did not have a room. They were sold out. 9 hits of driving to be told sold out. I even called them at 5pm telling them we would have a late arrival. Then called again around 10p told we did not have a room. Not happy had to stay in car not knowing the area. Hotels in the area were sold out

Family

10/10

Exceptional

31 May 2026

Matthew

Great staff and spotless.

Partner

4/10

Poor

31 May 2026

Matthew

Reservation was for King bed with sofa bed. Upon arrival there were rooms with King bed only. After waiting 20 minutes in lobby, we were assigned a room without a pull out sofa, which we need because there were 3 people. After 1 hour, they moved us at 11 pm to a new room with a King and sofa bed. Appears the Expedia reservation did not transfer fully to the hotel. Others base this issue as well

Family_with_children

10/10

Exceptional

29 May 2026

Paul

Great staff good location

Friends_and_family Family

10/10

Exceptional

29 May 2026

Linda

The breakfast was fresh and good. The parking was right in front of the building, which was nice and safe service person was very kind and helpful and patient with me.

Self

8/10

Excellent

25 May 2026

Jodie

The room was clean but the shower did not drain so we were standing in ankle deep water. Towels were super soft, bed was comfortable and the breakfast was decent.

Family

10/10

Exceptional

21 May 2026

Jake

It was clean: tv was great, bathroom was nice and clean. Bedding with new. Breakfast was not bad.

Partner

10/10

Exceptional

18 May 2026

Jennifer

Good selection for breakfast. Clean property, clean rooms. Easy parking. Staff was great (Rashiid)-very nice and professional. Would stay again. Great location.

Family

10/10

Exceptional

15 May 2026

Twana

It was clean and quiet I loved the pool is never overcrowded

8/10

Excellent

14 May 2026

VIRGINIA

I left one of my hearing aides in the room and the front desk representative got it out to me immediately! She was very helpful!!

8/10

Excellent

26 Apr 2026

Jennifer

Breakfast typical not great.

Family

10/10

Exceptional

18 Apr 2026

Melody

Staff was friendly, all smiles. Keycard did not open patio once we weee outside.

Friends_and_family Family

10/10

Exceptional

11 Apr 2026

Judie

The room was clean, the staff was friendly and eager to serve, the parking lot was very accommodating, well maintained, and well lit. The breakfast menu was great the first morning but to our disappointment was not the same menu on Easter Sunday. We enjoyed our stay, visited the zoo, went to the movies, which was within walking distance. The location was perfect as it was close to so many adventures. If we choose to visit the area again we will definitely stay here again!!*****

10/10

Exceptional

02 Apr 2026

Robert

The room and hotel were very clean. The staff was friendly and helpful. We would stay there again.

Self

10/10

Exceptional

02 Apr 2026

David

Affordable rates, clean rooms, breakfast and friendly staff.

Self

8/10

Excellent

25 Mar 2026

Yousuf

Normal hotel not a heart winning

Family_with_children

4/10

Poor

22 Mar 2026

Amy

The reason I gave a poor rating was for a few reasons. First of all, the guy working check-in mumbled and would not make eye contact. Not a great first impression. Second, or bathroom sink had terrible water pressure, it a just above a trickle. Finally, and probably the most irritating was at breakfast. It went from 6:30-10am and we got down there about 8:30. The coffee cups were gone, the paper plates were gone, bagels were gone, they only offered mini pre-made veggie omlets and a sausage patty, and they were out of of the omelets. It appeared that they only had one person running breakfast which was not enough. They did have one waffle maker, but at that time there was a line to use it and they only offered a specialty Churro mix (not just regular pancake mix). I normal have good experiences at Hampton Inn, but this was NOT one. I will not go back to this location.

Family_with_children

10/10

Exceptional

21 Mar 2026

Christina

There was more equipment in the gym than we expected, which was great! The breakfast was good and the rooms were clean.

Family

10/10

Exceptional

14 Mar 2026

Griselda

Very friendly staff, and very clean rooms , we really enjoyed our stay!

Friends_and_family Friends

8/10

Excellent

10 Mar 2026

Leah

Front desk was friendly, I love the mobile key. Room was clean yet dated. Only complaint was breakfast. What a letdown. Huge area for waffles with signs but the lady said “I got tired of hearing people complain about them sticking because the Teflon had worn off so I got rid of them”. We stayed the next 4 nights right next door at the Fairfield. It was $3 more a night with a giant breakfast selection. I was so glad we switched. I also did not like the amount of people who were hanging out in the parking lot here. They opened their hatch and just hung out there. This was all afternoon and early evening. Lots of staff outside smoking right by where you walk in.

Business

2/10

Poor

03 Mar 2026

jason

So apparently if you reserve a room they don't reserve the room. When I arrived at 11pm, tired, with hot food and ready to eat. I was informed they did not have a room for me. Said they only had 1-2 rooms left and they were king suites. Mind you I reserved a 2 queen bed room, due to splitting the room with a buddy. I was told the king suite is an upgrade.....yeah if I only needed one bed. Its not an upgrade when I need 2 beds. 45 min later to no avail I had to accept the single bed room. Luckily another buddy had gotten a 2 bed room and was able to accommodate one of us. Be that as it may, it does not make it acceptable that I reserved a room and it was not reserved for me. I don't care what 3rd party app I use. I expect to get what I paid for, not an alternative that doesn't work.

Friends

6/10

Pleasant

01 Mar 2026

Edward

Reserved a king bed room, even up having to settle for a two queen bed room.

Partner

10/10

Exceptional

21 Feb 2026

Kimberly

Clean hotel all around

10/10

Exceptional

15 Feb 2026

Ryan

Good

Friends_and_family Friends

10/10

Exceptional

14 Feb 2026

Anna

Staff nice and clean

10/10

Exceptional

13 Feb 2026

Matt

Great room comfy beds. Great breakfast spread

Leisure Family

10/10

Exceptional

11 Feb 2026

Twana

Room was spotless heated pool staff was nice loved it

8/10

Excellent

09 Feb 2026

Amanda

Staff was good, room was clean.

Leisure Partner

10/10

Exceptional

02 Feb 2026

Angela

The staff was very nice

Leisure Family

10/10

Exceptional

23 Jan 2026

Deandre

Yes

Friends_and_family Family

10/10

Exceptional

05 Jan 2026

Lisa

We had a great experience at this hotel. The room and common areas were very clean, the environment felt safe and welcoming, and the breakfast was fresh and well-organized with good variety. Overall, a very comfortable stay.

Friends_and_family Family

6/10

Pleasant

04 Jan 2026

Constance

Had to ask for a trash can the hotel was nice but for the price of the room I should not have had to go ask for things that should have been in the room plus I had to go back to ask for trash bags

Leisure Family_with_children

10/10

Exceptional

28 Dec 2025

Max

Courteous staff, great service, room was very clean. Breakfast was delicious.

10/10

Exceptional

26 Dec 2025

Susan

Very professional and helpful helpful.

Friends_and_family Family

2/10

Poor

20 Dec 2025

Michael

Many things went wrong with this stay, but the biggest thing was the complete disregard for privacy and safety, as housekeeping entered my room without knocking or notice. She said she thought the room was vacant after looking at her clipboard. A second huge thing for me is that I ordered connecting rooms, and I specifically picked the room numbers on the Hilton Honors app. We didn't get the connecting rooms. In fact, one of the rooms was on a completely different floor. On another note, the room wasn't even ready at 3pm. We had to wait to check in, approximately 3:15pm. The blinds were also broken in my room, and the room had almost no water pressure for the sink. We had to use the bathtub to wash our faces. On top of all of that, the mini fridge was not working. The ice tray that was presumably supposed to be filled with ice, was filled with water instead.

Leisure Family

8/10

Excellent

17 Dec 2025

Danna

Clean.

10/10

Exceptional

14 Dec 2025

Megan

Pleasantly surprised.

10/10

Exceptional

12 Dec 2025

Kevin

The room was great and we liked the early breakfast.

Friends_and_family Family

8/10

Excellent

11 Dec 2025

Stacie

Tanesha at the front desk was awesome checking us in. Super welcoming. Thank you. Pool was nice and warm.

4/10

Poor

10 Dec 2025

karen

had a early check in of 2 and was not ready. The at three the room was not ready so we had leave for our event without checking in and being able to wash up. The same for our son, daughter and grandsons two rooms. Very disappointed. Also when we came back in the evening/dark out, our grandsons bedside lights did not work nor did he have a lamp to turn on the room lights. Maintenance needed to be called. Unfortunately, we will not use Hampton Inn again.

Friends_and_family Family

10/10

Exceptional

08 Dec 2025

David

The room was wonderful. The gentleman that was at the desk when we arrived was overwhelmed. Some of the rooms weren’t ready for people. I’m glad everyone kept a cool head and didn’t get upset. He was doing the best that he could considering the circumstances. Probably need to hire some more housekeepers so the rooms are ready for check in time.

Leisure Partner

8/10

Excellent

08 Dec 2025

james

Good service and price

2/10

Poor

07 Dec 2025

Jim

Terrible

Leisure Partner

8/10

Excellent

06 Dec 2025

Lisa

Clean rooms, nice staff .

Leisure Friends

8/10

Excellent

06 Dec 2025

Lacey

Room was clean and so was the common area. They didn't keep breakfast filled very efficiently though.

Leisure Family

10/10

Exceptional

01 Dec 2025

Stephanie

Clean room and comfortable.

6/10

Pleasant

23 Nov 2025

Angela

No one at the desk

Friends_and_family Friends

8/10

Excellent

16 Nov 2025

Laura

Courteous staff, good location, quiet

10/10

Exceptional

16 Nov 2025

David

The stay was really nice and perfect for our needs!!

Leisure Family

10/10

Exceptional

16 Nov 2025

Jacqueline

Great the room was great,the staff was very friendly and efficient.

Leisure Partner

10/10

Exceptional

13 Nov 2025

Heather

Clean quiet room close to our destination.

Leisure Partner

10/10

Exceptional

11 Nov 2025

Alexa

Our check in lady was amazing !!! So accommodating ! I know i called her by name .. but cannot remember now .. I wish I could give her the accolades she deserves !

Leisure Friends

4/10

Poor

09 Nov 2025

Carol

There was no one at the front desk to check me in.

Partner

10/10

Exceptional

08 Nov 2025

David

Pleasant staff, clean horel

6/10

Pleasant

07 Nov 2025

Jorge

Bathroom

8/10

Excellent

05 Nov 2025

Danny

👍

10/10

Exceptional

27 Oct 2025

Sheri

Breakfast was great. Room was clean and quiet.

Leisure

8/10

Excellent

24 Oct 2025

Michael

Seamless

2/10

Poor

20 Oct 2025

Zachary

Rooms weren’t clean had a funny smell there was towels in the toilet and hair in the sink

8/10

Excellent

29 Sep 2025

William

We were early and our room wasn't ready which wasn't a big deal. When we came back hours after our check in time and it still wasn't ready, that was annoying. Other than that, it was a great hotel

8/10

Excellent

29 Sep 2025

Mary

My stay was ok.

Business_and_leisure Self

10/10

Exceptional

18 Sep 2025

Lynn

Was nice stop and helpful staff for a quick one night stop over. Thanks

10/10

Exceptional

29 Aug 2025

Maureen

We had a one-night stay at this property. The hotel was very clean, and the staff were nice. Plenty of parking, right outside the main entrance. Breakfast was not as good as other Hampton Inns I have stayed in, but that was a minor detail. Coffee was delicious! The area this hotel was located in seemed very nice, with a lot of shopping and restaurants close by. Would not hesitate to stay again.

Leisure Family

10/10

Exceptional

17 Aug 2025

Robert

Just a one night stay in GR. Our son moved to another part of town so this was our first time at this Hampton Inn. The front desk staff was courteous and thorough at check in. We had a small problem when we got the single king bed room reserved by our other son instead of the 2 double bed room we needed. The lady at the desk took care of it right away and with ease, no problems! Room and bath were clean. Didn't get to the pool but it was open. Breakfast was top notch. Hot and cold items. Plenty of tables for a crowded Sunday morning. Will DEFINATELY come back the next time in GR!

Leisure Family

10/10

Exceptional

04 Aug 2025

Torrence

Came for a quick weekend trip, never been to GR. Immediately after checking in, checked out of hotel due uncleanliness and unsanitary conditions. The soap was already used, ceilings on table, microwave was dirty, the bed had yellow stains on it.

Leisure Family

10/10

Exceptional

03 Aug 2025

Arthur

Great stay

Real good stay. The staff went out of their way to make sure we were taken care of.

Friends_and_family Family

10/10

Exceptional

19 Jul 2025

Catherine

Great staff

Great staff. Everyone was very friendly

Friends_and_family Friends

10/10

Exceptional

07 Jul 2025

Catherine

Good

2/10

Poor

24 Jun 2025

James

Stayed on 19th of June! My room was dirty. Was awaken at 8am of someone trying to get into my room. Yelled that I was in there. They came back 10 minutes later, asked that I had to go to the front desk. Got dressed, went to front desk. Apparently I wasnt supposed to be in that room that THEY put me in. Went back to room and decided to leave since I was up, realized I dont even have a shower curtain, so no shower for me. What a ShitShow!! Avoid this place like the plague!

Business Self

10/10

Exceptional

22 Jun 2025

Rod

They were grate your service was lousy

Leisure Family

10/10

Exceptional

22 Jun 2025

Ramon

Clean and safe. Good quality hotel.

Leisure Family

4/10

Poor

10 Jun 2025

Lorrie Ann

i was very disappointed we always stay at Hampton Inns .
I asked before i booked if there was a pool the answer was yes until we arrived no pool access.???? Very disappointed The hotel itself was not very clean not what we are used to in a Hampton inn. Please email me so I know you received my concerns.

Friends_and_family Friends

8/10

Excellent

01 Jun 2025

Jane

While our room had a view of a concrete wall (no joke!), we had to switch rooms because we didn’t have the pullout sofa we reserved and the pool was not in service (should Hilton not lower the price for a subpar room/service or give us credit toward a future stay? Remember when companies worked hard to keep customers happy?), we had a good nights sleep.

Leisure Family

8/10

Excellent

31 May 2025

Gabriela

Everything was ok. I just felt like the continental breakfast was not enough for everybody. I woke up at around 7 before 8 to get breakfast and there is barely any warm meals, there is no batter for the waffles and no sausage/bacon. I ask for a refill for the food but they only refill 2 small cup of batter for the waffles not even checking if anything else is empty.

Leisure Family

2/10

Poor

23 May 2025

Nathan

I was told the room had two queen beds and a pull out couch in the other living area. There were aunts all over the floor by the door to the pool. I saw a mouse running around in the basement by the elevators and went under the door to the equipment room. We stayed in room 517/T17.

Leisure Family

8/10

Excellent

23 May 2025

Stephanie

This hotel was nice and clean. The only problem was that the sink didn't have hot water

Business_and_leisure Family_with_children

8/10

Excellent

07 May 2025

David

Room was great. Breakfast was not very good. Only one waffle maker and ran out of food and coffee several times

Leisure Family

8/10

Excellent

04 May 2025

Bryan

Breakfast was very good… waffle maker, egg sausage bagel sandwich, oatmeal bar.

4/10

Poor

04 May 2025

Jim

Staff seemed put out during check-in. Hotel was loud. You could hear everything outside the room. The bed was hard and uncomfortable. Breakfast was lackluster; out of coffee, orange juice and egg option the majority of the time offered. Took away the waffle maker at 9:15, leaving little to choose from. You had the choice of a green or red apple for fruit option, one of each total. Understand the hotel was busy, but the service and what what’s advertised/options were subpar and lacking.

Business Family_with_children