Name: FlowSuites Polanco
Address: Emilio Castelar 34, Ciudad De México, 11560, MX

8/10

Excellent

07 Jul 2026

LESLEY

Spacious suite, but bed was not comfortable, could hear neighbors coming in late at night.

8/10

Excellent

04 Jul 2026

Marcos Erick

The location was fantastic with quick access to the Metro and the Metro bus. The room we had was exceptionally quiet, which was helpful. Given the World Cup noise. The staff were kind helpful. There were a few things that the could improve on - you need slippers for the room unless you’re comfortable walking in shoes because of the flooring, the room came with a free bottle of wine, but no wine opener. We had to request one, the kitchen is not well equipped, and we would have preferred larger coffee cups as opposed to small teacups. Finally, I think the room needed a water kettle for tea. We ended up buying one - however the staff tried to find one for us at another location for us. Overall, we would stay again however I probably would need to bring some of the things I mentioned above with me to have a more comfortable stay.

Partner

4/10

Poor

30 Jun 2026

mauricio

dirty place, bad service and no amenities

Self

8/10

Excellent

22 Jun 2026

Ian

Room 304 has a street view which is much more please than the apartments with no view

Self

10/10

Exceptional

16 Jun 2026

Ian

Good location, clean and comfortable.

Self

6/10

Pleasant

15 May 2026

Luis

Bad place!
Not recommended. Terrible shower, room with no air conditioning… not even a vending machine!

Self

8/10

Excellent

27 Apr 2026

Emmett

Super location, friendly staff. Bakery right underneath so great for breakfast.

Self

6/10

Pleasant

24 Apr 2026

froilan

The location is quiet and safe place to stay. Its walking distance from a lot of very good restaurants.
The room is clean and staff are okay. It would be nice if all the staff can also speak and understand even basic English. With the price per night, they should have a better bed, better pillows, linen, AC in the room. I believed that room is over price with the quality of their room and quality of the beddings and stuff.
Proper maintenance of the elevator should be regularly done. Prepare to be stucked in the elevator.

Business Friends

6/10

Pleasant

23 Apr 2026

Nena Rose

There’s no AC.

Friends

2/10

Poor

22 Apr 2026

Jameel

I had spoken to expedia prior to coming (mind you this was my first time in mexico), that a 3rd person might be with us if there was a pull out couch.
We were told there was no pull out sofa but if they don’t mind a regular couch then it’s fine.

On day two I was forced to leave the hotel and go check into another one because my mother stayed with me one night while she was also visiting Mexico.

They wanted me to pay the price I booked 2x.
Wow.

The hotel was nice and a great price but they were harassing me everytime they saw me and even came to my room and forced us out.

I’m in the process of working with my Abogado and letting my card company know that my entire stay was not completed.

Partner

10/10

Exceptional

25 Feb 2026

judy

Easy to be there, staff was lovely, “suite” was as big as my apt!

10/10

Exceptional

19 Dec 2025

Ramses

Area and people

Self

8/10

Excellent

23 Nov 2025

Eva Cristina

Great location

2/10

Poor

17 Oct 2025

ZAHIR

Advertized king sized bed. Got a small bed

Business Self

10/10

Exceptional

15 Oct 2025

Nicolas

Great location, and very friendly staff. The room was a bit dark and didn't have all the bathroom amenities filled. (e.g. shower soap).

Leisure Self

10/10

Exceptional

13 Oct 2025

Claudia

Great place and great Services!!!

Friends_and_family Family

10/10

Exceptional

15 Sep 2025

NAYELI

La ubicación y el servicio es inmejorable, seguramente regresaré a ese lugar

Leisure Friends

6/10

Pleasant

17 May 2025

Alejandro

The location is great. The property and staff are good and nice. The only issue is that this hotel doesn’t have AC. In the afternoon it was very hot. While the fan provided made it survivable, it was not enough. It cooled off deep in the night/morning. Great for October to April perhaps. Otherwise, book at your own risk.

Business Self

4/10

Poor

20 Mar 2025

Omar

This place has no air conditioning, and in the middle of the night, someone tried to open my room's door.

Business Self

10/10

Exceptional

19 Feb 2025

Sharon

The staff ere extremely helpful and welcoming. The location was wonderful - so close to everything. The property is very modern and clean.

Leisure Self

10/10

Exceptional

17 Feb 2025

DANIEL

Very friendly, helpful staff. Clean facilities. Excellent dining adjacent and nearby.

Leisure Self

10/10

Exceptional

15 Feb 2025

Lou

The staff were amazing. Any luttle issue or question and they took care of it.

Leisure Self

10/10

Exceptional

18 Nov 2024

Dennis

EL ESPACIO DE LAS HABITAXIONES EXCELENTE. EL SERVICIO EXTRAORDINARIO. MUY AMABLES Y DISPONIBLES EN TODO MOMENTO.

Leisure Partner

8/10

Excellent

04 Nov 2024

Jaime

Muy buena ubicación. El staff muy amable. La propiedad un poco vieja. Necesita mejoras. No reponían el jabón líquido. Tampoco el azúcar ni la crema.

Friends_and_family Family

10/10

Exceptional

14 Oct 2024

Francisco

Location is perfect, you can do anything just walking.

Leisure Family

10/10

Exceptional

07 Oct 2024

Alejandro

Trato excelente, muy atentos!

Todo excelente, muy buen trato personal, superaron mis espectativas, lo único es que no tiene estacionamiento, es importante para mi, fuera de eso lo recomiendo mucho.

Partner

10/10

Exceptional

30 Sep 2024

Jorge

The staff was amazing and the location was wonderful. It was accessible and walkable to all my meetings.

I fully recommend it.

Business Self

10/10

Exceptional

27 Sep 2024

Jonathan

Excellent apartment and location. Will definitely be returning.

Business Self

10/10

Exceptional

21 Sep 2024

Yaz

Excelente atención a clientes nos dejaron extender nuestro checkout sin costo por ser clientes VIP, todo excelente

Business

10/10

Exceptional

24 Aug 2024

Verónica A

Omar

Si te toca el 4to piso el ruido de la bomba de agua hace demasiado ruido toda la noche

Friends_and_family Family

10/10

Exceptional

30 Jul 2024

Wilfrido

Liked the mini apartment concept. Reasonably priced. Very courteous personnel.

Business Self

6/10

Pleasant

10 Jun 2024

Ramses

NO AIR CONDITIONS

Need to provide a solution during the hot days. NO AIR CONDITIONS. Location is excellent and staff excellent

Business

10/10

Exceptional

08 May 2024

Julio

Lugar privilegiado, muy seguro, se puede caminar muy tranquilo y comer en muchos lugares.

Business_and_leisure Self

10/10

Exceptional

02 Apr 2024

Jorge

Great place to stay

We like to stay at FlowSuites Polanco when visiting CDMX.
As usual, we enjoyed our visit, the staff is really friendly and the room spacious. Our only comment is that this time the suites were booked and we took a regular room. It didn't have a view to the street, it was at the \"back\" of the hotel and no ventilation, it was extremely hot. The hotel doesn't have AC but it has never been a problem because the suites have proper ventilation through the windows, not in room 103. If you can't add AC please install proper fans in the room and living room.

Partner

6/10

Pleasant

31 Jan 2024

Eduardo

Service is going way down

How is it possible you charge for a lost plastic key?. THis is th third time there is no body lotion in the bathroom and I have to ask for it. Space between bed and window is not enogh to pass thru, everytime I wanted to open the windo I had to ggo over the bed.

Business

10/10

Exceptional

29 Jan 2024

Ramses

Shower head 104

Excellent place just need to work on the shower head.

Business

10/10

Exceptional

14 Dec 2023

Ricardo

Excellent place !!!

Business Family

8/10

Excellent

07 Nov 2023

Michael

Little loud but comfortable

The room was spacious and comfortable. The minor problems were that there was no nightstand and I had to stand on the bed to draw the shades. Major problem was seepage of music all day and night until 10 pm.

Friends_and_family Friends

10/10

Exceptional

27 Jun 2023

Verified traveler

Great little property in a nice area with great restaurants in Mexico City...staff friendly and helpful..

Business

10/10

Exceptional

30 May 2023

Abdulhai

Great property and great staff

Leisure Partner

6/10

Pleasant

02 May 2023

Hugo

Don’t have A/C, WiFi, food pantry,

Business Partner

8/10

Excellent

22 Apr 2023

Maria

Comfortable, nice area
Missing air conditioner but i never been there in summer time so fan was good

Business Friends

2/10

Poor

23 Mar 2023

Juan C

The receptionist didn’t give me appropriate info about where and how to park my car. The hotel doesn’t have parking spot.

The property is old.

There are several bars around and you can hear the noise from the room.

Business Self

10/10

Exceptional

06 Mar 2023

Zhuqing

The neighborhood is unbeatable.

10/10

Exceptional

07 Dec 2022

Peter

We loved this hotel. Our room was spacious and clean, the staff was outstanding, and the location is quiet, charming, and in the midst of lovely Polanco. It was truly a perfect vacation in beautiful Mexico City!

Leisure Partner

10/10

Exceptional

04 Dec 2022

CARLOS

Excellent Location and friendly staff. You can walk anyplace from the hotel

Business Self

8/10

Excellent

16 Nov 2022

William

Location…
Nice small property with good size room. Bed too hard but managed.

Business Self

6/10

Pleasant

15 Nov 2022

Antonio

Good location, but old hotel. One mini elevator.

Leisure Family

10/10

Exceptional

24 Oct 2022

Dora

LOVE the new mattress!

As always, very accommodating and helpful staff. Two big improvements: 1) The door is closed when the person from the front desk is absent -they seem to be more careful now. 2) AWESOME brand-new mattresses in rooms. HUGE improvement!

Business

10/10

Exceptional

17 Oct 2022

Jose

All was great!

Business Self

10/10

Exceptional

13 Aug 2022

Verified traveler

Muy buena ubicación

Business

4/10

Poor

06 Apr 2022

David

Needs AC , Fan vibrates and makes sound, uncomfortable bed, terrible night.

Leisure Partner

2/10

Poor

24 Feb 2022

Gabriel

When I arrived the toilet was dirty with urine and poop, there wasn’t any cleaning service at the moment and no more rooms for me to change, pretty disgusting.

Business Self

6/10

Pleasant

18 Feb 2022

carlos

It was to noisy!!! Couldn’t rest properly.
Not recommended!!!
Good location for restaurant.

Business Self

4/10

Poor

13 Feb 2022

Alicia

Don’t stay here if you want to sleep! They are right next to a restaurant that plays really loud music until 1:30 AM. Aside from that, the property is clean and in a very good location.

Leisure Partner

10/10

Exceptional

01 Jan 2022

Phyllis

Nice quiet street close to Ecobici bike stations. Our room was very spacious. People were nice. Our things were safe inside. Kitchen had enough of what we needed. Coffee maker, microwave, stove top. Wonderful stay. No breakfast included but nearby cafes and restaurants

Leisure Family

10/10

Exceptional

18 Dec 2021

Jay

Great place for extended stay, perfect location

Flowsuites Polanco is a great option for anyone who wants to stay in Polanco near Campos Elisios and Lincoln Park. very comfortable and friendly staff

Business

6/10

Pleasant

05 Dec 2021

Carlos

This was the second time I stayed here for work. Definitely after a year and a half the rooms are looking a bit rundown. They had a suspension order on the door of the hotel which right from the start means trouble. They used to refill the water bottle and now they just left it there unfilled. The bathroom is looking tired and the knobs were broken. The safe in the closet was locked and not even bolted to anything. Bed was really really creeky and loud. In the living room the amenities are looking tired, my table had many stains. I was missing a remote control for the TV and even though I asked for my bottle of wine, it never came…I went to buy one. Anyways its looking like even the staff are bored to be there.

Business Self

10/10

Exceptional

12 Jul 2020

Zaire

El lugar está muy ubicado y los departamentos tienen todo lo que necesitas.

Business Family_with_children

10/10

Exceptional

08 Mar 2020

Frank

The property was very nice. Convenient to my location in CDMX The only issue was the bed mattress was quite worn from people sitting on the edge so when sleeping, I felt felt like I would roll off the bed. To compensate I had to sleep on the other side of the bed. The mattresses should be rotated for wear and replaced when worn.

Business_and_leisure Self

10/10

Exceptional

18 Feb 2020

Wenddy

Amazing stay

Our stay was amazing at this hotel, staff was super friendly and very accommodating. Will definitely stay here again and recommend this place in a heartbeat!

Partner

8/10

Excellent

04 Feb 2020

mary

Great hotel!

Great hotel in an excellent location. Large, clean and comfortable suite with the most friendly and helpful staff ever.

Partner

2/10

Poor

06 Jan 2020

Agustin

Under Construction and not very Clean

The location is good. I found my room to be not very clean, especially the bathroom. The concierge staff was OK, but they didn't seem to be very active or willing to do much to go out of their way. However, the worst part was that during my entire stay, there was construction taking place in the first floor, which started as early as 6:45 am and lasted until late at night. Every single day, including Saturday, you could hear a super loud drill, hammers, and construction noise. It was impossible to conduct any business calls or focus on work stuff inside the hotel. When I asked to speak with the Manager, she was not available. The location is convenient because is right in Polanco, but I will not come back to this hotel in future trips.

Business

8/10

Excellent

25 Nov 2019

Verified traveler

Not as for the pictures

Excellent location in Polanco, unfortunately not as for the pictures, the place is old and not well maintained.

Business

6/10

Pleasant

28 Sep 2019

Verified traveler

They offered what did not delivered. No satellite TV during my stay. Small bedroom

Business

10/10

Exceptional

02 Sep 2019

Jorge

Excellent!

Excellent place, nice and perfectly located!

Business

10/10

Exceptional

20 Aug 2019

Horacio

Great Location and Service

Great location, great service, tasteful furnishings and convenient.

10/10

Exceptional

31 May 2019

Miguel

The rooms are nice, modern, simple and comfortable. Just the fridge placement is architecturally weird, but hey, it has a fridge.

Partner

8/10

Excellent

25 Feb 2019

Verified traveler

I liked it, but noisy on the first floor! High floor would be much better. Lots of traffic on that street.

Business Self

10/10

Exceptional

11 Feb 2019

EC

Very well located. Close to the best restaurants and bars in Polanco. Comfortable and clean. Really liked it.

Business_and_leisure Self

10/10

Exceptional

20 Jan 2019

George

LOVED this place!!

Between the location, the amenities, the ample space & lighting, the great bathroom and the friendly, helpful staff, FlowSuites is a place where we will happily return on future stays in Mexico City.

The walk-ability of the beautiful neighborhood is wonderful; and the restaurant selection, within an easy walking distance, is UNBEATABLE.

Partner

8/10

Excellent

11 Dec 2018

BogWS

The location was excellent -- Polanco very close to restaurants and only a block from Presidente Masaryk. The property was very clean and everything worked. The price was certainly right, especially for the location. WiFi was excellent. It is simple apartment hotel which has its pluses and minuses (no restaurant and for those who want it, no gym or pool). My room was on an interior courtyard which was a bit noisy and the natural light was weak. I would go back but ask for an exterior room.

Business Self

10/10

Exceptional

09 Nov 2018

Verified traveler

Good staff, good location. Near good restaurants, close to Museums and Galleries. I’ll recomend this place.

Business_and_leisure Partner

10/10

Exceptional

13 Oct 2018

Silvia L

Great stay, convinient. Perfect location! Will stay here again.

8/10

Excellent

05 Oct 2018

Jaime

Location is the best.

Overall a good option, but a bit noisy. For the price paid perhaps are better options with complimentary services such as room service or full breakfast.

6/10

Pleasant

23 Aug 2018

Erick

Great location but could improve a lot

Location is their top selling feature. It’s also affordable. Place could be better taken care of. “Breakfast” is very basic. Bed was not too comfy

8/10

Excellent

18 Jul 2018

Ariel

Great location!! walking distance to many restaurants.

10/10

Exceptional

04 Jul 2018

Verified traveler

Like small apartment

The hotel is convenient location. It is clean, new, and spacious.

10/10

Exceptional

22 Jun 2018

Verified traveler

This place is awesome. L

Like an apartment in the west village sex in the city. Perfect.

8/10

Excellent

13 Apr 2018

Verified traveler

Location!

The hotel is literally in the heart of everything. A block away from the big box hotels. The rooms are great (had a 2BR suite), finished well and clean! There is no airconditionong so if it’s a hot visit take that into account! It’s not fancy, but if you can overlook the dated lobby, you’ll be happy when you get to your room.

8/10

Excellent

21 Feb 2018

Verified traveler

Great location, go stay with them for an urban apartment experience.

6/10

Pleasant

15 Dec 2017

Lilia

Good location, nice rooms, service inconsistent

The suits are nice and spacious but noisy sometimes (I think the noise was from the ventilation system). Internet connection is terrible. Breakfast is too sweet and they allow smoking in the hallways (or hotel staff smokes at the reception).
Staff is nice, they allowed me to print some docs for free.

10/10

Exceptional

30 May 2017

Ismael

I've been staying here for years... it's a lovely boutique hotel right in the middle of everything...
But... finally I noticed/felt the lack of \"air conditioning\"... Unfortunately there is no A/C.... but even the room fans don't work or are Extremely Noisy...

Family

6/10

Pleasant

21 May 2017

Verified traveler

Weather was hot, no a/c unit in the room

8/10

Excellent

20 May 2017

Alberto

Alberto

This hotel was exactly what I was looking for. It is PERFECT for a business traveler like myself with 1-2 days of meetings.
It is not a a hotel to stay and relax since it has little amenities. But it is what a practical business traveler is looking for.

10/10

Exceptional

04 May 2017

Stephan

Business trip

Great place, great location, lots of restaurants and very friendly and supportive staff.

10/10

Exceptional

24 Apr 2017

Stephen

Great hotel in Mexico DF

Polanco is a beautiful neighborhood, the Flow Suites are near many attractions and many excellent restaurants and the price is right..

10/10

Exceptional

03 Apr 2017

ERIK

Great location, excellent option

The suites have been refurbished, they're in great shape, clean and well-located

8/10

Excellent

27 Mar 2017

Jo

Convenient location in Polanco.

Nice facility except for bathroom which was small and door arrangement difficult to operate.

8/10

Excellent

19 Mar 2017

Verified traveler

Only complaint is that next building was in construction, and it was loud. couldn't take a nap

10/10

Exceptional

06 Feb 2017

Mark

What a treat.

This place was such an incredible value. We only stayed one night, but almost considered extending our stay just based on the great restaurants and beautiful neighborhood. Great, friendly, staff and nicely updated apt.

Partner

6/10

Pleasant

12 Jan 2017

Verified traveler

Good location but that is it.

Very good location in the heart of Polanco. However? The rooms te outdated and noisy. Don't fool yourself about the \"free breakfast\". It was really a banana, a cookie and boxed milk. It may be a good option if you are looking at an extended stay, but definitely not just for a few nights.

10/10

Exceptional

27 Nov 2016

Carlos

Great service and awesome rooms!!!

The people at the front desk were very friendly and the rooms were very big!! I was just expecting a regular room, but it was a big suite. I could hear the other guests being loud, but I zoned them out and went to sleep. Very comfortable bed as well. Highly recommend this place

10/10

Exceptional

20 May 2016

Alberto

Positively Surprised

Service at this hotel was one of the best experienced. At check in, room service, taxi calls, check out, breakfast, or any other encounter.
Location is nice and very near important hotels and parks.
Easy to get to the airport.
Rooms were bigger and nicer than expected.
And though the entrance is not big or impressive the smiles and manners that greet you there surpass by far that.

4/10

Poor

02 Feb 2016

Verified traveler

Apart hotel more than hotel

I didn't like Casa Castelar it was more an Apart hotel more than a hotel: small reception, noisy and cold rooms, lousy breakfast. I wouldn't stay at it again nor recommend it

8/10

Excellent

02 Dec 2015

octavio

Location - location - location!

This hotel is a very simple establishment with great suites, one block from high-end hotel chains like: Intercontinental, Marriott, Fiesta Americana, but why spend $200-$400 nightly if you can spend apprx. $100-$160 being in Polanco, one of the finest neighborhoods of Mexico City. Fine upscale restaurants, luxurious shopping, and great cafes for people watching! I always stay at this hotel and love it!

Family

8/10

Excellent

01 Oct 2015

Gabriela M.

Super! People are very nice!

Family

6/10

Pleasant

07 Sep 2015

Evan

One of my top Value Hotel choices in Mexico City