Name: Residence L´ Heritage Hipólito Taine by BlueBay
Address: Hipólito Taine No. 318, Col. Polanco, Ciudad De México, 11560, MX

10/10

Exceptional

17 Jul 2026

Hendrik

The Staff is friendly and makes your stay easy and enjoyable

The towels and bet were super clean

The room could have the benefit of more maintenance, but if you ask me, I will stay there again

Self

8/10

Excellent

30 Jun 2026

Alejandro

This hotel is about a 30 minute drive from Mexico City International Airport Benito Juárez. I stayed at this hotel while handling business at the Venezuelan Embassy, which is literally a couple of blocks away (5 minute walk), making it an excellent and very convenient choice.

One pleasant surprise was the complimentary breakfast served on the fifth-floor terrace each morning (approximately 7:00 a.m. to 11:00 a.m.). It was a nice bonus that I hadn't expected when booking.

The neighborhood felt safe, and there are plenty of nearby restaurants within walking distance offering a wide variety of dining options.

The staff truly made my stay enjoyable. Everyone was friendly, professional, and eager to help. Check-in was quick and effortless, and although my confirmation email stated that check-in began at 3:00 p.m., they kindly accommodated my early arrival, which I greatly appreciated.

One thing to note is that the hotel does not have hallway ice machines like many hotels. However, when I asked for ice, the staff promptly brought a glass of ice to my room, which was a thoughtful touch.

The only downsides were that the Wi-Fi in my room was inconsistent throughout the day, and the TV channel navigation was somewhat confusing. Aside from those minor issues, I had a very pleasant stay and would gladly stay here again.

Self

6/10

Pleasant

29 May 2026

Yomar

The property is in a good location but it’s an old building that has been renovated and they’re still working on it. You can find some disgusting stuff in the bedroom specially in the bathroom. It’s clean and The rooftop is amazing and the breakfast is delicious the staff are very friendly and very professional. Well it’s a good place considering the quality-price

Partner

6/10

Pleasant

19 May 2026

Maria Cristina

I stayed at this hotel in Polanco for a short solo trip, and it was a very convenient choice. The location is excellent—safe, walkable, and close to restaurants and cafés. The room was clean and comfortable.
The only downside is the noise level, which can be quite high, especially at night. Because of that, I wouldn’t recommend it for families or longer stays, but for a short solo trip, it works well.

2/10

Poor

01 May 2026

Jedinson Javier

Imagine this - you arrive in Mexico City a little past midnight. You then take a taxi to the hotel - arrive there around 1am - you check in and looking forward to laying down after a long night of traveling. So you check in, get your room key and head to your hotel room.

As soon as you open the door, your jaw drops and you feel yourself getting upset. We walked into our hotel room (mind you this is around 1am) we are super tired and want to sleep!

The bed looks like someone was just sleeping in it and through the comforter over the pillows. Pee inside the toilet, towels left on the floor, trash still inside the trash can. This room wasn’t even cleaned!

Had to go back to the front desk and speak to someone that didn’t care to even deal with our issues! We were given a new room which was decent - but I couldn’t wait to be out of that hotel and will never return or recommend this hotel to anyone.

You can take your chances and book a stay but don’t say you were never warned about the lack of hospitality this place has.

Family

6/10

Pleasant

10 Apr 2026

Hendrik

Kitchen was almost no equipped, for instance cutlery was just 2 forks and a spool but no knife, there where no cups neither plastic nor glass.

Self

8/10

Excellent

06 Apr 2026

Eleni

On the positive side: Location is great. The breakfast was very good as well and the stuff really helpful. The small gym is a plus. The apartment was very spacious and the bedroom part was renovated.
On the negative side: The kitchen and bathroom were old and some of the plumbing was not working properly. The kitchen was not equiped at all and I had to ask to get just a couple of plates. The wifi in the rooms was bad and disconnected quite often, so you have to get to the rooftop to get a call without interruptions.

Business

10/10

Exceptional

24 Mar 2026

Iniani

El personal muy atento, el lughar muy bien cuidado y agradable.
Solo la regadera no estaba muy limpia

Friends_and_family Family

6/10

Pleasant

22 Mar 2026

Jorge

La habitación a pesar de ser amplia, contaba con múltiples defectos estéticos y de limpieza, los pisos-paredes tenían muchas manchas/ escurridas que afectan la experiencia en su hotel. El personal es muy atento y amable para recibirte o resolver dudas. El desayuno incluido me parece bastante bueno y los cheffs muy amables. El gym es pequeño y muy básico pero cumple su función. Considero que el punto mas preocupante y que deberían atender es la limpieza y mantenimiento de muebles deteriorados.

Partner

6/10

Pleasant

19 Mar 2026

Marie

Yes

Partner

10/10

Exceptional

03 Mar 2026

Carlos

Agradable y limpia, buen desayuno, bien ubicada.

8/10

Excellent

28 Feb 2026

Viviana

The staff is really nice and helpful! The location is also really nice. My only but is that the room didn’t have AC, something that I didn’t like. But the rest is all good!

Self

6/10

Pleasant

24 Feb 2026

Dominique A

The place is under renovations and everything is in the hallways. The paint on the walls is coming of or dirty. The shower door looks like is going to fall and water comes out leaving a pool of water in the bathroom. The place is well situated and quiet for Polanco near Masaryk. But until they finish the renovations I won't choose that place.

Friends_and_family Family

2/10

Poor

15 Feb 2026

Montserrat

El cuarto estaba en pésimas condiciones. Las paredes y los pisos tenían moho, la alfombra estaba muy sucia, en si el cuarto en muy malas condiciones en las imagenes sale que es algo “moderno” pero realmente el cuarto que me toco estaba muy viejo y sucio. Si pueden evitar quedarse aqui evitenlo

Self

10/10

Exceptional

15 Feb 2026

Ana

The ladies at the front desk and Juanita at breakfast were phenomenal—their customer service truly goes above and beyond. We stayed in a suite-style room, which worked great, especially with the microwave and mini fridge (there was also a mini stove, though we didn’t use it).

We were in Mexico City to run errands at the embassy, and the location was perfect—very walkable, with plenty of restaurant options nearby. It’s also the area where I felt the safest.

Highly recommended! Check-out is at noon, but they kindly stored our small bags until 3 pm, when we were picked up for departure.

Leisure Family

2/10

Poor

07 Feb 2026

Emilio

HORRIBLE SUBSTANDARD DUMP. Two bedrooms were not connected. One bath towel and one hand towel per room, no soap, no drinking glass, a small TV in one of 2 bedrooms that didn’t even work, cheap tattered furniture, dirty floor, no wall decorations and he “kitchen” had NO cups, glasses, or utensils! We refused to stay in such shameful conditions so they sent us to their other “better” hotel. Same horror, but at least the 2 bedrooms were connected. We left and forfeited over $500 in non-refundable payment. STAY AWAY!

Business_and_leisure Partner

10/10

Exceptional

30 Jan 2026

Maria Alejandra

The staff was great, the room was not done when we arrive but it was a great room

Leisure Partner

8/10

Excellent

11 Dec 2025

Cesar

The room was clean, the AC heater was not working and they provided with portable heater

Business_and_leisure Self

8/10

Excellent

03 Dec 2025

Ana

The hotel was perfect for my needs, especially since I had to visit the embassy. The area feels very safe and the staff were truly outstanding—definitely the highlight of my stay.

My main disappointment was the breakfast situation. The chef didn’t come in (at least one day), and management didn’t offer any alternative. Breakfast was scheduled for 7:00am, and by the time I left at 8:30am, no solution had been provided.

My room on the first floor had windows facing the hotel’s common living area, where the lights stayed bright at night, and the room didn’t have blackout curtains. It was also quite loud, though earplugs and an eye mask made it manageable.

Overall, the staff were wonderful, and I would have given a full 5-star review if the breakfast issue had been handled better.

Leisure Self

6/10

Pleasant

30 Nov 2025

Maria Cristina

yes

Business_and_leisure Self

4/10

Poor

30 Nov 2025

hamideh

The room was extremely old. You could easily hear your neighbors. The towels very old and they were almost gray. The facility needs updating. The plus side is the staff and the location. The lady who prepared breakfast was amazing.
After asking them to move us to a better room, we were moved to a room that they changed its floor and it smelled of the glues for the floor. We kept the windows open but it didn’t help. The room was being renovated and it had nothing. They brought us a lamp and a chair.
Also the wifi was very slow.

Friends_and_family Family

10/10

Exceptional

30 Nov 2025

Brian

good price for a great location

2/10

Poor

11 Nov 2025

gaby

The worst experience of my life, the room has mold, they dont have keys for the rooms so they have to open your door this is extremely unsafe and uncomfortable. Would recommend this stay to mu worst enemy

Leisure Partner

4/10

Poor

25 Oct 2025

Hossein

Too noisy, very old building, not clean, staff do not speak English, and too expensive compare to quality and service!

Business

4/10

Poor

22 Oct 2025

Regis Jean Albert

clean room and shower terrible

Business_and_leisure Self

10/10

Exceptional

09 Oct 2025

Gabriel

Clea room

Business Self

10/10

Exceptional

23 Sep 2025

Carmelen

Buen hotel en general

6/10

Pleasant

22 Sep 2025

Orlando

Very good infrastructure - ver nice property - good size rooms - but maintenance and services not very good at all - except for restaurant staff which was excellent ! A pity more attention is no paid to keeping up with room services! My TV never worked! Reported it every day twice but nothing was done!!

Leisure Self

10/10

Exceptional

17 Sep 2025

Fernanda

Great place to stay

Leisure Family

8/10

Excellent

08 Sep 2025

Orlando

Toilet backed up all the time

Business_and_leisure Self

6/10

Pleasant

19 Aug 2025

Anthuanet

Excellent location and good breakfast BUT a lot of noises, Stained towels, I found an empty bottle in a drawer. Room Smaller than what you see in the photo.

10/10

Exceptional

19 Jul 2025

alejandro

Bueno, limpio, muy céntrico … recomendable

8/10

Excellent

13 Jul 2025

Johann Gabriel

The bed was very comfy

8/10

Excellent

14 Jun 2025

Daniel

Free breakfast and a mini fitness area are great. The room was fine. Ok price.

2/10

Poor

12 Jun 2025

Carlos

Paint was peeling of the bathroom walls. No hand soap, no air conditioner, loose floor tails, water pressure on the shower is non existent.
On the good side, the free breakfast was acceptable.

Business Self

2/10

Poor

11 Jun 2025

Jeanette

Arreglen su techo y mucho ruido todo el tiempo

10/10

Exceptional

29 May 2025

Dave

Great plàce Valeria in the lobby, she is amazing and really professional. Great place

Business

2/10

Poor

23 May 2025

Luis

Do not stay

Our stay was horrible to another level. This property does not have air conditioning (they dont tell you until you are there).
The inly ootion is to open the windows (87+ degrees) once you open the windows hundreds of mosquitoes get invited to your room to eat you alive. It is impossible to sleep with the heat and mosquito bites all night not stop. There is no one to give answers. The hotel is not pretty, lat of cleanliness, they just give two very bad towels. Do not try it

Partner

10/10

Exceptional

15 May 2025

Romina

Excelente servicio y en especial a las señoras que se preparan el desayuno muy amables y muy rica la comida.

Business Partner

4/10

Poor

09 Apr 2025

Catherine

I have stayed here many times over the last several years. This time was totally different. Previous stays, the rooms were very clean, staff very friendly. This time the rooms were not very clean, only 2 towels and one had several holes in it. I was booked for 3 nights, after the first night they knocked on my door at 4pm asking why I hadn't checked out. Told them I was there for 3 nights not one, they proceeded to ask me for my reservation confirmation. After that they finally cleaned the room at 5pm. The front desk staff are not friendly, not once did they acknowledge me anytime I walked by them. Nobody there to help with luggage anymore. The only person who was friendly was Juana who is a lovely lady making breakfast on the patio. The location is fabulous but the hotel has gone downhill over the last year.

Leisure Friends

8/10

Excellent

07 Apr 2025

Luis

Bien ubicada

2/10

Poor

03 Apr 2025

Alejandro

Room 504 with no A/C (Temperature at the time of entry 110°F, no jokes). We asked for a fan and they gave us an industrial one. So we had to decide between the scorching heat or the terrible noise. In resume; one of the most terrible nights I had in my life.
I don’t know if all the rooms had no A/C , but now it’s the hottest month in Mexico City and if you are planning to spend a stay in this place, you have been warned.
Also the room needs an urgent replacement of floor. There are some missing tiles in the floor which are dangerous at night if you don’t turn on the lights.

Leisure Partner

2/10

Poor

29 Mar 2025

Daniela

They changed my reservation last minute to a different location and the room didn’t have AC, it was very hot at night and difficult to sleep. However the staff was very friendly and cooperative in everything, but I think they can improve in the room quality overall.

Business Self

6/10

Pleasant

19 Mar 2025

Eliana

The property was beautiful and the breakfast was excellent. You have to sleep with the windows open and it was so loud! There was people making loud noise until 3am and they started again at 7am, so even with white noise, I barely slept. Unless you can sleep through anything, I’d stay away.

Leisure Self

6/10

Pleasant

12 Mar 2025

Carolina

First they moved me to another hotel because rooms issues. In this new hotel they offer a 7am breakfast, I went to the restaurant and they told me that the chefs has not arrived, so no breakfast. All restaurant around are closed. This is a big deal for me

8/10

Excellent

27 Feb 2025

Carla

Bed sheets had holes and were dirty/stained

Business_and_leisure Self

2/10

Poor

30 Jan 2025

Gabriel

Me cambiaron de ubicacion y despues el cuarto que me dieron sin toallas y jabón y no hay teléfonos

Business

10/10

Exceptional

22 Jan 2025

Francis

Everything was fine. Very friendly staff

Business Partner

8/10

Excellent

17 Jan 2025

M

Thank you

Business Self

10/10

Exceptional

12 Jan 2025

Pedro Antonio

Muy bien

Business Self

10/10

Exceptional

16 Nov 2024

Stephen

Great staff/team, service, location, very comfortable and clean.

2/10

Poor

10 Nov 2024

Julieta

This property denied me to use two rooms together even when I had booked TWO rooms. Then I was locked out in my room, I couldn’t get out!! The phone didn’t work, so I couldn’t call reception to ask them to come and open the door for me. I called from my cell phone and nobody answered, I had to leave a voicemail and sent chats through Expedia NOBODY could help me. By chance through the window I asked another guest to help me out and call reception. I was ready to call the police. Staff only came opened the door said phone wasn’t working and they would try to fix the tv. Obviously they did nothing! The receptionist also got locked in my room when trying to show me there was no issue with the door!! She had to call another employee. In summary, this property is poorly managed, locks don’t work, phone doesn’t work, tv doesn’t work, the room
Locked poorly with many holes on the wall, I definitely would never recommend it to anyone. I requested to talk to a manager and I was always denied that to talk to someone. It was a very disappointing experience, Expedia should have higher standards for their customers and more accurate star ratings for their properties.

Business_and_leisure Family

10/10

Exceptional

07 Nov 2024

susi

nice

4/10

Poor

03 Nov 2024

Marcellus

Some of the rooms in the website doesn’t reflect the rooms. I got a room that did not have windows. The sink was clogged, the shower had drops of water, and the internet did not work. No doubts it was one of the most frustrating bedroom I had in all my trips.

Business_and_leisure Family

4/10

Poor

29 Oct 2024

Fabian

Room bathroom ceiling was covered in black mold. Mold smell in the room was very strong. Asked for another room, they provided an alternative with no mold but also no internet, no tv…

Business Self

8/10

Excellent

22 Sep 2024

Caleb

It was ok.

The security guard was excellent! One of the front desk staff was very helpful and allowed us to change rooms on our second night. The first room was a little damp smelling, and it looked like some mold might have been painted over. Housekeeping could do a better job just making sure that there is toilet paper and towels in every room each day.

Business

10/10

Exceptional

09 Sep 2024

ROBINSON

Me encantaron la atención y la comida de Yesica

Business_and_leisure Partner

6/10

Pleasant

07 Sep 2024

Cecilia

It was a bitter-sweet situation, the location is excellent, and for the price I was not expecting luxury at all, however I thought the place would be clean and functional, well not at all. The linen looked like it had been used for 100 years, I didn't dare to use the towels at all. And the worse thing was that the bathroom plumbing was clogged. The toilet did overflow at one point. I have to say that management did offered to switch my room to another nearby hotel, this was my last night there so I declined, due to the hustle. I was leaving in the morning anyway.
My suggestion to the hotel would be just to fix was is basic, like the plumbing and buy new linen. Invest in some bright color wall paint, and switch the art on the walls for something cheerful, instead of the gore looking faces, they are scary!.

Friends_and_family Friends

10/10

Exceptional

11 Aug 2024

Victor

Calm and clean

Business_and_leisure Self

4/10

Poor

26 Jul 2024

Carl

The pictures on the website do not match the real hotel.
The standard room does not come with an AC unit
The hotel did not have water or toilet paper.

Business_and_leisure Family

10/10

Exceptional

22 Jul 2024

Hermes

Good place to stay.

8/10

Excellent

20 Jul 2024

Adriana

Bathroom was clean but with mold in shower corner . Staff super friendly and nice. I suggest putting handrails at the hotel entrance and lobby.

Business_and_leisure Family

8/10

Excellent

03 Jul 2024

Delfin

Location great, good price. Towels felt like sand paper, but good value for the money.

Business

10/10

Exceptional

01 Jul 2024

Rachel

Me encanta todo - quede un mes - 10 estrellas - gente amable - desayuno muy bueno - cama cómoda - siempre mi sentia muy cómoda - voy a regresar muy pronto. Gracias Uds.

Business_and_leisure Family_with_children

4/10

Poor

27 Jun 2024

Jeaneth

Staff was great, hotel is old, hasn’t been “updated” much, and the stay would had been much better if there was air conditioning. The weather was in the 60’s but the temperature inside the room was extremely high. They provided me with a big fan, which helped, except for the fact that it was very uncomfortable to sleep with the loud noise the fan made. The area is nice and safe, lots of places to eat. The towels were very old and raggedy. My recommendation: bring your own towels, buy some water before you go to your room -no small fridge, no place to get drinks or snack on location-, make sure you can tolerate heat if you stay at this place.

Business Self

10/10

Exceptional

02 Jun 2024

Juan

Convenience location for my trip. I don’t like the Property does no have air conditioner. Looks like other properties near by do not offer a/c as well.

Business Self

10/10

Exceptional

02 Jun 2024

Rachel

Amazing location - great staff - lovely rooms - wonderful location. Thank you and God bless

Leisure Self

2/10

Poor

31 May 2024

Norianna

Extremely Disappointing Experience

Our stay at this hotel was far below expectations. The first night, we were given a room without air conditioning. The heat was unbearable, and the room lacked a secure window that could be opened for ventilation. The following day, we were moved to a different room, but only after making a new reservation. Notably, the room descriptions do not mention whether or not they have AC, only differentiating by bed size.

Despite the staff being friendly, the overall service was horrendous. On the second day, we were left without bath towels. The staff claimed they were being washed but never provided replacements, leaving us without towels. The AC in the new room was equally disappointing, barely functioning.

This was the worst hotel experience I've ever had. I do not recommend this hotel to anyone.

Business Partner

2/10

Poor

31 May 2024

Norianna

Extremely Disappointing Experience

Our stay at this hotel was far below expectations. The first night, we were given a room without air conditioning. The heat was unbearable, and the room lacked a secure window that could be opened for ventilation. The following day, we were moved to a different room, but only after making a new reservation n( hace ti Pay over $100 USD EXTRA per night to get de AC. Notably, the room descriptions do not mention whether or not they have AC, only differentiating by bed size.

Despite the staff being friendly, the overall service was horrendous. On the second day, we were left without bath towels. The staff claimed they were being washed but never provided replacements, leaving us without towels. The AC in the new room was equally disappointing, barely functioning.

This was the worst hotel experience I've ever had. I do not recommend this hotel to anyone.

Business Family

2/10

Poor

29 May 2024

Rodrigo

The worst experience ever we will never be back.

It was a very disappointing experience, the hotel is very dirty, the towels and linens are in terrible condition, we found a cockroach in the hallway we will necesito coming back.

Partner

10/10

Exceptional

28 May 2024

Ariel

Will book again

Clean rooms and excellent attentive service.

Friends_and_family Family

4/10

Poor

28 May 2024

alexis

The property is next to a building in construction, so all the windows are closed. But worse than that, is that the AC unit is too small and does not cool down the entire area of the apartment with two bedrooms plus living room. We could not sleep at all because of how suffocating the rooms felt.

6/10

Pleasant

10 May 2024

Hendry

The rooms don’t have ac, the one that have ac don’t work technical never show up

Business_and_leisure Self

8/10

Excellent

29 Apr 2024

Gregory

Great value for what you pay right in Polanco

Business Self

8/10

Excellent

28 Apr 2024

Gregory

Greatest with great bedding which made for a great nights rest

6/10

Pleasant

13 Apr 2024

Olga

I like the hotel was really close to the place I needed to go and the staff was very nice.

I did not like that my room did not have a mini fridge and kitchenette area because there was not a snack area or deli in the hotel.
I did not like either that I was given 1 water bottle per day only. The hotel did not have a water dispenser.

Business Self

6/10

Pleasant

27 Mar 2024

Wilmer

Not comfortable

No A/C what made the stay uncomfortable. Also a lot of noise at night what made not hard to fall asleep

Self

4/10

Poor

24 Mar 2024

Guy

Don’t recommend

Quite disappointed, no A/C, no safe in the room, and when asked if I could change rooms in order to get one with a safe box, I was offered a portable safe box, which thought could be a joke.
The only ceiling light in the room was very low, and couldn’t see well, and the night stand lamp wasn’t working. The toilet seat wouldn’t stay open, and the water on the sink wouldn’t drain. On top, I could hear everything out of my room since I had to leave the window open because there wasn’t any A/C, so couldn’t sleep. Just before leaving, I was surprised to find out they had a breakfast area on the roof top, but quite limited. Only coffe and eggs (no bread). The chef very kindly cooked me a cheese omelette, which was nice.
The only good thing, is that I only stayed for a night and had to leave towards the airport quite early in the morning.

Business

2/10

Poor

03 Mar 2024

Kirk

The shawer was leaking, the toilet was dirty, and window curtains were dirty.
Overall, the property was very old and not maintained. Motel 6 would be better than that.

Leisure Family

4/10

Poor

29 Feb 2024

Verified traveler

No A/C, no hot water.

Self

6/10

Pleasant

23 Feb 2024

Linhui

The sound separation between rooms was very bad, so sometimes noise from other rooms is annoying. Breakfast is very very basic.

8/10

Excellent

21 Feb 2024

Tim

Within walking distance to many restaurants in a safe neighborhood. Beautiful park nearby with museums and castle to visit. The first night the bathroom had a foul odor. As we stayed and used the restrooms the odor went away. Beds were hard and I am used to a softer mattress so a good night sleep was hard to come by. Single air conditioner in living room, so bedrooms didn't stay as cool as you would like. The last couple of nights the outside temp dropped so rooms did cool down due to cool front that came in. Staff was very friendly and easy check-in. Rooftop breakfast was enjoyable but menu was limited to eggs or omelet and coffee with toast. The young lady working breakfast was the sweetest and waited on your every need.
Price was very affordable for what you get here.

Leisure Family

6/10

Pleasant

06 Feb 2024

Felix

Clean and friendly but not AC

Very clean and personnel very friendly and helpful. The drawback was the lack or air conditioner and the fan available too noisy, so we had to turned it up so nights were not very comfortable

Partner

4/10

Poor

06 Feb 2024

Ygnacio

Every thing

Business_and_leisure

6/10

Pleasant

05 Feb 2024

Francisco

Poor condition of the rooms and breakfast was horrible and very poor with no butter, no fruits, just one slice of bread and just one option. Eggs

Friends_and_family Family

6/10

Pleasant

31 Jan 2024

Christian

I arrived at the hotel around 4:20 in the afternoon. They gave me the key to the room, but when I got there, it was still being cleaned, so I had to wait. The hotel’s policies clearly state that check-in is from 3 in the afternoon.

Business Self

8/10

Excellent

02 Dec 2023

Carlos

Excellent Price / Value option. Service was great!

10/10

Exceptional

24 Nov 2023

Flor C

.

10/10

Exceptional

19 Nov 2023

Vaitiare

Es un excelente lugar! Muy limpio y tranquilo, las señoras de la cocina son súper amables y diligentes!

Business Self

10/10

Exceptional

18 Nov 2023

Carmen

Great place to stay near embassies. Excellent location close to shopping and dining. Clean. Friendly staff. No A/C but it wasn’t an issue since we had great weather.

Business_and_leisure Self

2/10

Poor

31 Oct 2023

Beatriz

There is not air conditioner it was terrible really hot the room

6/10

Pleasant

28 Oct 2023

Rolando

Good service, friendly staff, clean room, but no air conditioning, had to use a noise fun, shower head was a mess, and no place like a small refrigerator to keep some beverages.

Leisure Family

10/10

Exceptional

23 Oct 2023

Gregory

Great little spot. Simple lodging, with a great staff in a great part of town. Good value for the cost of staying in Polanco

8/10

Excellent

16 Sep 2023

Pamela

Excelente ubicación

2/10

Poor

31 Aug 2023

sergio

The property is closed for business

Leisure Partner

4/10

Poor

27 Aug 2023

Linda

the rooms are very basic, the noise is felt in all rooms. the door of our room did not work, the safe did not work either.

Business_and_leisure Family

8/10

Excellent

11 Aug 2023

Diosa

Overall

Business_and_leisure Self

10/10

Exceptional

27 Jul 2023

Don

Elegant classic hotel in a very quiet part of Polanco with very reasonable prices in comparison to other properties in the area. The staff are exceptionally attentive and super nice. The included full breakfast is an extra bonus that none of the other hotels in this area offer. Our suite included a full kitchen, living room, dining area, and a separate master bedroom with private bath, and was within 2 minutes walking distance to the Polanco campus of UNAM where I was taking clases. This was a long term stay for us and we couldn’t have been happier. I would definitely recommend this hotel to my friends.

Leisure Partner

8/10

Excellent

23 Jul 2023

MALASHREE

I stayed in this hotel for 10 days with my little kid. Overall my stay was very good. The first night was a bit challenging due the lack of block curtains in that specific room. However the hotel staff quickly moved me to another room for the next nine days. This room which was comfortable and pleasant. The gaurds, cooks and front desk are all very kind, helpful and supportive in this hotel.

Friends_and_family Family

10/10

Exceptional

20 Jul 2023

Maria

This is a small hotel but very clean situated in a very secure location. It’s surrounded by restaurants, banks, stores and transportation is very easy.
Customer services is AMAZING!!!! wonderful people like not other. I was very impressed.
I randomly selected this place for my trip to Mexico City, so I was very apprehensive about what would find but it was beyond my expectations, I’ll come back with my parents because I had the best time.

Business Self