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Hilton Garden Inn Mexico City Polanco

Mexico City · Mexico

Leon TolstoiView location

8.6/10Excellent1,000 Reviews
Cleanliness8.8/108.8
Service8.8/108.8
Comfort8.4/108.4
Condition8.4/108.4
Neighborhood8.0/108.0
Amenities8.2/108.2
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  • Business hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Hilton Garden Inn Mexico City Polanco

The Wyndham Garden Mexico City hotel is located in Polanco, Mexico City’s exclusive financial and commercial district.

Our hotel is near Chapultepec Park, and several of the city’s prominent museums, including the Rufino Tamayo, the Anthropology and History Museum, and the Museum of Modern Art, as well as the historic Chapultepec Castle.

Situated on Mariano Escobedo Avenue, just steps from the beautiful Paseo de la Reforma, we are conveniently located 30 minutes from Benito Juarez International Airport.

Read more about this hotelShow less

With a stay at Hilton Garden Inn Mexico City Polanco, you'll be centrally located in Mexico City, steps from Chapultepec Park and 3 minutes by foot from Paseo de la Reforma.

This casino hotel is 0.5 mi (0.8 km) from Avenida Presidente Masaryk and 0.6 mi (1 km) from National Museum of Anthropology. Stay in one of 96 guestrooms featuring LCD televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment.

Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Mexico City?

This hotel has 645 square feet (60 square meters) of space consisting of conference space and meeting rooms.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Childcare
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 10:00 PM
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available Professional property host/manager Pets not allowed Service animals not allowed

Cleaning and safety

Sanitization
Contactless check-out is available

Important information

  • You need to know
    • Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • No pets and no service animals are allowed at this property.
    • Contactless check-out is available.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
  • Minimal age
    18
  • Optional fees
    • Fee for full breakfast: approximately MXN 280 for adults and MXN 280 for children
    • Covered valet parking fee: MXN 160.00 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Chapultepec Park 0.1 km / 0.1 mi
Paseo de la Reforma 0.3 km / 0.2 mi
Torre Mayor 0.4 km / 0.3 mi
Monumento a los Ninos Heroes 0.8 km / 0.5 mi
Avenida Presidente Masaryk 0.8 km / 0.5 mi
Diana the Huntress Fountain 0.9 km / 0.5 mi
National Museum of Anthropology 1 km / 0.6 mi
Angel of Independence Monument 1.3 km / 0.8 mi
Parque Zoologico de Chapultepec 1.3 km / 0.8 mi
Chapultepec Castle 1.4 km / 0.9 mi
Spain Park 1.5 km / 1 mi
Cibeles Fountain 1.7 km / 1.1 mi
Mexico Park 1.9 km / 1.2 mi
Reforma 222 2 km / 1.2 mi
Glorieta de Insurgentes 2 km / 1.2 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of most recent renovation: 2009
  • Number of floors (main building): 10
  • Single rooms: 36
  • Twin rooms: 36
  • Double rooms: 18
  • Junior suites: 27
  • Suites: 3
  • Accessible rooms: 1
  • hotel
  • American Express
  • Diners Club
  • MasterCard
Show 39 more facilities & services
  • Visa
  • City centre
  • Nearest Bus / Metro Stop
  • Harbour
  • Wheelchair-accessible
  • Car parkExtra charge
  • Garage
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Mobile phone coverage
  • Wi-fiExtra charge
  • Car hire
  • Room serviceExtra charge
  • Multilingual staff
  • 24-hour securityExtra charge
  • Bellboy service
  • Currency exchange facilities
  • Terrace
  • Concierge
  • Newspapers
  • Clothes dryer
  • Café
  • Bar
  • Restaurant
  • Non-smoking area
  • Smoking area
  • Air conditioning in Restaurant
  • Meeting room
  • Business centre
  • Audio-visual equipment rental
  • Casino
  • TV lounge
  • MassageExtra charge
  • Hairdressing salon
  • LGTBIQ friendly
  • Identification card at arrival
  • Non-smoking establishment
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 BedroomDBL.KG-1

    Photos are not available for this room type.

    Hilton Garden Inn Mexico City Polanco

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Room amenities

    • Centrally regulated air conditioning

    Facilities with extra charge

    • Hairdryer
    • Satellite TV
    • Toiletries
    • Alarm clock
    • Wi-fi
    • Safe
    • Tea and coffee making facilities
    • Radio
    • TV

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG-1

    Photos are not available for this room type.

    Hilton Garden Inn Mexico City Polanco

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO DOUBLE BEDSSUITE • TWO DOUBLE BEDSSUI.2D-1

    Photos are not available for this room type.

    Hilton Garden Inn Mexico City Polanco

    SUITE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2D-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Hilton Garden Inn Mexico City Polanco

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • Accessible • 1 BedroomDBL.H6

    Photos are not available for this room type.

    Hilton Garden Inn Mexico City Polanco

    DOUBLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6

    Room amenities

    • Wheelchair-accessible
    • Centrally regulated air conditioning

    Facilities with extra charge

    • Tea and coffee making facilities
    • Radio
    • TV
    • Hairdryer
    • Alarm clock
    • Wi-fi
    • Toiletries
    • Satellite TV
    • Safe

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DELUXE TWO BEDSRoom • DELUXE TWO BEDSROO.2B-DX

    Photos are not available for this room type.

    Hilton Garden Inn Mexico City Polanco

    Room DELUXE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 BedroomDBL.KG

    Photos are not available for this room type.

    Hilton Garden Inn Mexico City Polanco

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Room amenities

    • Centrally regulated air conditioning

    Facilities with extra charge

    • Alarm clock
    • Hairdryer
    • TV
    • Radio
    • Tea and coffee making facilities
    • Safe
    • Wi-fi
    • Toiletries
    • Satellite TV

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room BUSINESSRoom • BUSINESSROO.BS

    Photos are not available for this room type.

    Hilton Garden Inn Mexico City Polanco

    Room BUSINESS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    BUSINESS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.BS

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT STANDARDAPARTMENT • STANDARDAPT.ST

    Photos are not available for this room type.

    Hilton Garden Inn Mexico City Polanco

    APARTMENT STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE WITH DOUBLE BEDQUADRUPLE • WITH DOUBLE BEDQUA.DB

    Photos are not available for this room type.

    Hilton Garden Inn Mexico City Polanco

    QUADRUPLE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE ONE BEDJUNIOR SUITE • ONE BEDJSU.1B

    Photos are not available for this room type.

    Hilton Garden Inn Mexico City Polanco

    JUNIOR SUITE ONE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    ONE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.1B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE KING SIZE BEDQUADRUPLE • KING SIZE BEDQUA.KG

    Photos are not available for this room type.

    Hilton Garden Inn Mexico City Polanco

    QUADRUPLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • AccessibleDBL.H6-1

    Photos are not available for this room type.

    Hilton Garden Inn Mexico City Polanco

    DOUBLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room ONE BEDRoom • ONE BEDROO.1B

    Photos are not available for this room type.

    Hilton Garden Inn Mexico City Polanco

    Room ONE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    ONE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.1B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO-2

    Photos are not available for this room type.

    Hilton Garden Inn Mexico City Polanco

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room GRANDRoom • GRANDROO.GD

    Photos are not available for this room type.

    Hilton Garden Inn Mexico City Polanco

    Room GRAND

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    GRAND

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.GD

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDS • 1 BedroomDBL.2D

    Photos are not available for this room type.

    Hilton Garden Inn Mexico City Polanco

    DOUBLE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 0
    Bed setup
    2 × Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D

    Room amenities

    • Centrally regulated air conditioning

    Facilities with extra charge

    • Safe
    • Tea and coffee making facilities
    • Wi-fi
    • Alarm clock
    • Toiletries
    • Satellite TV
    • Radio
    • Hairdryer
    • TV

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    Hilton Garden Inn Mexico City Polanco

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE TWO BEDSJUNIOR SUITE • TWO BEDSJSU.2B

    Photos are not available for this room type.

    Hilton Garden Inn Mexico City Polanco

    JUNIOR SUITE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE INNERSUITE • INNERSUI.IN

    Photos are not available for this room type.

    Hilton Garden Inn Mexico City Polanco

    SUITE INNER

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    INNER

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.IN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin CAPACITY 2Double or Twin • CAPACITY 2DBT.C2

    Photos are not available for this room type.

    Hilton Garden Inn Mexico City Polanco

    Double or Twin CAPACITY 2

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    CAPACITY 2

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.C2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin STANDARDDouble or Twin • STANDARDDBT.ST

    Photos are not available for this room type.

    Hilton Garden Inn Mexico City Polanco

    Double or Twin STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE ONE BEDDOUBLE • ONE BED • 1 BedroomDBL.1B-1

    Photos are not available for this room type.

    Hilton Garden Inn Mexico City Polanco

    DOUBLE ONE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    ONE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.1B-1

    Room amenities

    • Centrally regulated air conditioning

    Facilities with extra charge

    • Alarm clock
    • Wi-fi
    • Safe
    • Tea and coffee making facilities
    • Radio
    • TV
    • Hairdryer
    • Satellite TV
    • Toiletries

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO BEDSRoom • TWO BEDSROO.2B

    Photos are not available for this room type.

    Hilton Garden Inn Mexico City Polanco

    Room TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE WITH DOUBLE BEDSUITE • WITH DOUBLE BEDSUI.DB

    Photos are not available for this room type.

    Hilton Garden Inn Mexico City Polanco

    SUITE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE ONE BEDDOUBLE • ONE BED • 1 BedroomDBL.1B

    Photos are not available for this room type.

    Hilton Garden Inn Mexico City Polanco

    DOUBLE ONE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    ONE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.1B

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE TWO BEDSSINGLE • TWO BEDSSGL.2B

    Photos are not available for this room type.

    Hilton Garden Inn Mexico City Polanco

    SINGLE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE EXECUTIVE KING BEDDOUBLE • EXECUTIVE KING BEDDBL.EJ-KG

    Photos are not available for this room type.

    Hilton Garden Inn Mexico City Polanco

    DOUBLE EXECUTIVE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    EXECUTIVE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.EJ-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE CAPACITY 3SUITE • CAPACITY 3SUI.C3

    Photos are not available for this room type.

    Hilton Garden Inn Mexico City Polanco

    SUITE CAPACITY 3

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    CAPACITY 3

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.C3

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    Hilton Garden Inn Mexico City Polanco

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SINGLE USE STANDARDDOUBLE SINGLE USE • STANDARDDUS.ST

    Photos are not available for this room type.

    Hilton Garden Inn Mexico City Polanco

    DOUBLE SINGLE USE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–2 • Adults: max. 1 • Children: max. 1
    Room type
    DOUBLE SINGLE USE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DUS.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-2

    Photos are not available for this room type.

    Hilton Garden Inn Mexico City Polanco

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-2

    Limited room details from hotel

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  • TWIN STANDARDTWIN • STANDARDTWN.ST

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    Hilton Garden Inn Mexico City Polanco

    TWIN STANDARD

    Room photos

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    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Limited room details from hotel

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  • SUITE KING SIZE BEDSUITE • KING SIZE BED • 1 Bedroom • 25 m²SUI.KG
    SUITE KING SIZE BEDPhoto unavailable1 photo

    Hilton Garden Inn Mexico City Polanco

    SUITE KING SIZE BED

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Room amenities

    • Wake-up service
    • Living room

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO DOUBLE BEDSSUITE • TWO DOUBLE BEDS • 1 Bedroom • 25 m²SUI.2D
    SUITE TWO DOUBLE BEDSPhoto unavailable1 photo

    Hilton Garden Inn Mexico City Polanco

    SUITE TWO DOUBLE BEDS

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 2
    Bed setup
    2 × Double bed 131-150 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2D

    Room amenities

    • Wake-up service
    • Living room

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

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    Hilton Garden Inn Mexico City Polanco

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE ONE BEDSUITE • ONE BEDSUI.1B

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    Hilton Garden Inn Mexico City Polanco

    SUITE ONE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    ONE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.1B

    Limited room details from hotel

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  • Room ECONOMYRoom • ECONOMYROO.EY

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    Hilton Garden Inn Mexico City Polanco

    Room ECONOMY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    ECONOMY

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.EY

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO BEDSSUITE • TWO BEDSSUI.2B

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    Hilton Garden Inn Mexico City Polanco

    SUITE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE CAPACITY 4QUADRUPLE • CAPACITY 4QUA.C4

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    Hilton Garden Inn Mexico City Polanco

    QUADRUPLE CAPACITY 4

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    CAPACITY 4

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.C4

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

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    Hilton Garden Inn Mexico City Polanco

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO BEDROOMSRoom • TWO BEDROOMSROO.B2

    Photos are not available for this room type.

    Hilton Garden Inn Mexico City Polanco

    Room TWO BEDROOMS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.B2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin WITH DOUBLE BEDDouble or Twin • WITH DOUBLE BEDDBT.DB

    Photos are not available for this room type.

    Hilton Garden Inn Mexico City Polanco

    Double or Twin WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO

    Photos are not available for this room type.

    Hilton Garden Inn Mexico City Polanco

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room AccessibleRoom • AccessibleROO.H6

    Photos are not available for this room type.

    Hilton Garden Inn Mexico City Polanco

    Room Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Hilton Garden Inn Mexico City Polanco

8.6
Excellent
1,000 Reviews
Cleanliness
8.8 /10
Service
8.8 /10
Comfort
8.4 /10
Condition
8.4 /10
Neighborhood
8.0 /10
Amenities
8.2 /10
100 reviews shown
10/10
Exceptional
06 Jul 2026
Maribell
El personal es muy amable, el hotel bien ubicado; la habitación amplia para 2 adultos y 2 adolescentes.
Las camas cómodas, queda cerca de un Oxxo y 3 taquerías
Súper recomendable si viaja en familia
Friends_and_family Family
10/10
Exceptional
03 Mar 2026
ramon
There are many shops nearby
Also bosque de chapultepec sits just across the avenue de reforma
Partner
10/10
Exceptional
06 Jan 2026
Dony
Amazing staff and location. Our third time staying, even during the earthquake the staff was cool, calm, and collected. I wish I could give them 10 Stars.
Leisure Family_with_children
8/10
Excellent
10 Dec 2025
Eliseo
Staff was friendly!
Leisure Family
10/10
Exceptional
30 Sep 2025
Carlos Quiroz
Muy buena opción, ubicado donde todo queda cerca, zona muy tranquila y turística
Leisure Family
10/10
Exceptional
25 Sep 2025
Ruiguo
Very good hotel
Business_and_leisure Family
10/10
Exceptional
23 Sep 2025
Maria Rosalba E.
Our stay was pleasant from check in till check out, I wish we could've stayed longer. This hotel is centrally located and if you enjoy nice walks in the evening walking from here all the way to el zocalo takes about an hr 15 minutes, you will be able to see the angel of Independence, the revolution monument, bellas artes, latin american tower, casa de los azulejos and enjoy street vendors all the way (you can always come back on an uber) highly recommended. Also, steps away from chapultepec castle and good restaurants. I will stay here on my next visit, hopefully soon!!!
Partner
10/10
Exceptional
17 Sep 2025
Matthew
Excellent location and good sized rooms. Hotel felt a bit dated, but was undegoing remodeling. Great access to tourist areas, very walkable.
Leisure Self
8/10
Excellent
16 Sep 2025
Armando
Nice hotel close to the main avenue of the city, and close to many shops and restaurants. Close to transportation options.
Leisure Self
10/10
Exceptional
08 Sep 2025
Christian
Very pleasant stay
Business Self
10/10
Exceptional
12 Aug 2025
Alberto
Todo estuvo excelente, lo único que en recepción fueron un poco lentos y que las instalaciones estaban en remodelación pero de ahí en fuera todo bien
Leisure Partner
2/10
Poor
30 Jun 2025
Juan

Terrible

The property should inform that they were under refurbishment. Humidity odor, all building in bad condition. Hotels.com
Should also request to them inform about their actual situation
Business
6/10
Pleasant
17 Jun 2025
Verified traveler

Podría ser mejor

Está muy bien ubicado, pero si necesita programar mejor su mantenimiento. No funcionaba el gym (no fue notificado). El elevador tampoco funcionó durante un rato. La habitación requiere de mayor limpieza, donde ponen las toallas esta sucio.
Friends_and_family Family
4/10
Poor
25 May 2025
Daniel

Disappointing / Vergonzoso

Hotel in construction. Main amenities closed such as gym and restaurant upstairs. Rooms are old and hallways need paint asap. Quite expensive for $150 per night. For that price you get a new, clean property with amenities.
Friends_and_family Family
6/10
Pleasant
24 May 2025
Carolina
Estuve hospedada 4 noches, estaban haciendo remodelaciones y había mucho polvo y suciedad en el lobby. El aire acondicionado y el internet fallaron varias veces durante mi estadía
Business Self
2/10
Poor
21 May 2025
Dennis
under construction..a total joke
4/10
Poor
26 Apr 2025
Rodrigo Salazar
Very old and bad hotel, rooms are dirty, poorly maintained and equipped. Showers don not work correctly, AC is old and noisy.
Business Self
8/10
Excellent
22 Apr 2025
Carlos
The room was too cold and I found out they had problems with the heating system
4/10
Poor
15 Apr 2025
Miguel angel
the hotel is in remodeling in trrible access conditions, full of dust, the most offensive thing i have found in a hotel is that they charge you 20 usd if you dont return the card key of the room, it is a total abuse, in my profesional business we are dedicated to card manufacturing for banking, hotels, telecom, etc. and the price of a hotel card is more or less .09 usd,
Partner
10/10
Exceptional
18 Mar 2025
Brian
Roof patio was quiet and great
The front desk staff were the best part
10/10
Exceptional
22 Feb 2025
Ross

Nice place. Bed was comfortable.

Nice place. Bed was comfortable.
10/10
Exceptional
02 Jan 2025
Abhijit
When we checkedin, the bedsheets had stains but was quickly rectified by the housekeeping staff. Overall we had a good experience.
Leisure Family
4/10
Poor
30 Dec 2024
Helen
Hotel service is not good
6/10
Pleasant
22 Dec 2024
Verified traveler
The staff in the reception-not helpfull.
They don't know even how to get to the most central turists sites..Not nice. Bad servise in the recepcion. Torn towels!
Self
4/10
Poor
18 Dec 2024
Verified traveler

Bajo nivel del equipo de recepcion.Parte de las toallas estaban se deshacian. La ventana no se podia abrir.. y no laareglaron poe toda la semana.El servicio del moso y Patrisia la limiadora, excelente.No volveremos
10/10
Exceptional
04 Dec 2024
Omar
Excellent
Business Self
10/10
Exceptional
01 Dec 2024
Jorge
Staff was A
Leisure Family
10/10
Exceptional
27 Nov 2024
Amorliz
I didn’t get any type of welcome benefit as a VIP member, the front desk was very curt and to the point. However, the restaurant staff is absolutely fantastic, the food and drinks were great. They were extremely welcoming. The view of the castle is a plus. Thank you!
Leisure Partner
8/10
Excellent
10 Nov 2024
BERENICE
Una excelente opción
Business Self
10/10
Exceptional
09 Nov 2024
Hector
The staff is very friendly and great location!
Leisure Friends
8/10
Excellent
08 Nov 2024
Morella
The towels in the room are in terrible conditions, old and torn.
Business Self
2/10
Poor
08 Nov 2024
Savannah
I think the check in experience told us exactly what we needed to know at this property. At check-in, agent couldn’t find our reservation. Instead of communicating what he was doing, he just stayed silent and we were left confused what was going on. while we were waiting Another guest jumped in front of us and he assisted her and that was really rude because we still didn’t know whether we had a room or not. When we got to our room, there was dust bunnies and stains on the sheets. Throughout our stay in the room, the AC said it was cooling, but it never did leaving the room dry and hot. Because of this everyday, I woke up with a bloody nose. The plugs would go in/out and so we couldn’t charge our devices or use our hot hair tools. one of the guest in the room with me had to check into another hotel because of how uncomfortable it was leading us to waste more money on rooms for our trip was an inconvenience. When we went downstairs to what was going on no one cared. We were told the manager was in a meeting and we could wait for him but again that was an inconvenience. We were not allowed to get more than one key for the room, and there was three guest, again an inconvenience. Just felt that the entire state of this property no one had urgency to help or any customer service skills. With that being said we will not be returning to this property or any property under this brand. The only perk of this property is the bellman BRYAN who was angel and very helpful.
Leisure Family
10/10
Exceptional
07 Oct 2024
Miguel
Nice place to stay
10/10
Exceptional
22 Sep 2024
Michael
Friendly staff and a short walk away from chapultecpec
Leisure Partner
10/10
Exceptional
21 Sep 2024
Verified traveler
Thanks Bryan and all staff
Business
8/10
Excellent
14 Sep 2024
Navor
The bed was smaller than described, but the location is excellent.
Leisure Partner
6/10
Pleasant
13 Sep 2024
Juan
Smells bad, floor was clean but old, bed was ok, and air conditioning was either full on or off.
Business_and_leisure Self
10/10
Exceptional
12 Sep 2024
Lizandro
Everything was great
Leisure Family_with_children
10/10
Exceptional
02 Sep 2024
Amy
Our two night stay at this hotel was great! It is very close to the Chapultepec park, castle, zoo and museums as well as many restaurants and other monuments within 15-20 minute walk. The rooms were large and very clean.
Partner
10/10
Exceptional
13 Aug 2024
Serafin
I loved the safety and convenience of the location. I liked that I was able to register from out of country location. Awesome location!! Very nice staff, service was GREAT!!
10/10
Exceptional
04 Aug 2024
James
We had a great time staying at Wyndham Gardens Polanco and will be our hotel of choice in future travels to Mexico City. The staff was professional, courteous, and helpful throughout our stay.
Leisure Family_with_children
8/10
Excellent
25 Jul 2024
Anafin
good hotel, great location
10/10
Exceptional
30 Jun 2024
Karol A
Tercera vez que regresamos, ubicación y servicio excelente
Friends_and_family Family
6/10
Pleasant
30 Jun 2024
Byron
Gym machine needs upgrading big time!
Business Self
10/10
Exceptional
18 Jun 2024
Miguel
Nice place to stay when doing a business trip.
Business Self
10/10
Exceptional
15 Jun 2024
Mary
Very clean room, quiet area, friendly and helpful staff
Leisure Family
10/10
Exceptional
10 Jun 2024
Reynaldo

Great hotel!

Great hotel at the entrance of Polanco. Close to all the fun yet fairly quiet in case you need to sleep well. Plenty of restaurants and easy access to public transportation. Front desk was very attentive and friendly! Room was clean and taken care of.
Business
8/10
Excellent
09 Jun 2024
Ramses
No the best, beautiful view at the 10 floor
Friends_and_family Family
4/10
Poor
08 May 2024
Carolina
La limpieza de la habitación dejaba mucho que desear y una de las dos camas tenía un colchón viejo y duro. No hay buena relación precio/calidad.
Leisure Family
2/10
Poor
30 Apr 2024
Ines
The location is not Polanco, misleading, price is high for poor area smelly bathroom and lobby areas. Hard pillows, difficult sleep with them. Air conditioning warm in room that has controlled temperature and can not be lower. Really bad experience
Leisure Family
6/10
Pleasant
29 Apr 2024
J. Bruce
It's and old hotel, poorly furnished, and dated.
Business_and_leisure Self
10/10
Exceptional
22 Apr 2024
Juan
Excellent service
Business Self
10/10
Exceptional
17 Apr 2024
Michael
Staff was excellent and hotel is close to everything you need.
Leisure Family_with_children
2/10
Poor
02 Apr 2024
Isabel

Disappointed

The room was old and very dark. The bed was small and the towels were very old. Hotel needs to be remodeled; it didn’t meet our expectations.
Partner
10/10
Exceptional
31 Mar 2024
Sergio Paulo
I liked the place in general. Good location and has parking and valet. Very practical if you travel by car. Breakfast is good and the view on the floor 10 is incredible.
Leisure Family
8/10
Excellent
28 Mar 2024
Juan Ignacio
The price is to high for this old hotel
Leisure Family
10/10
Exceptional
27 Feb 2024
Simon
Very nice place. Walkable to various locations. Safe area.
Leisure Friends
10/10
Exceptional
18 Feb 2024
John
Excellent location
Cafe on top floor was good
Partner
6/10
Pleasant
17 Jan 2024
Johan Sebastian
Location is central to some museums but nothing else. Facilities are just ok and staff service attitude is quite average. Unless you find an exceptionally good deal, don’t book this hotel. It’s just ok
Leisure Self
10/10
Exceptional
11 Jan 2024
Philippe
Great location and affordable
Partner
6/10
Pleasant
03 Dec 2023
Monica
Ok
Business
10/10
Exceptional
27 Nov 2023
Daniel
La atención muy buena
El estacionamiento muy caro (no indican en ningún lugar que te cobran el estacionamiento)
Leisure Family
10/10
Exceptional
06 Nov 2023
Natalie
Excelente ubicacion cerca del bosque de Chapultepec. La comida estaba 10/10. La habitación estaba limpia siempre. No hay mucho ruido en esta zona en la noche, se duerme muy tranquilo. Todos muy amables.Super recomendado.
Leisure Family
10/10
Exceptional
03 Jul 2023
Carlos
Excellent location if you are scheduled to visit Venezuela Embassy
8/10
Excellent
06 Jun 2023
Luis
Nice hotel and safe area
Business Family
6/10
Pleasant
24 May 2023
Michael
Little old
Business Self
10/10
Exceptional
23 May 2023
Luis
Service was excellent
Business_and_leisure Family
8/10
Excellent
24 Apr 2023
BERENICE
Una gran opción para hospedarse
8/10
Excellent
10 Apr 2023
lourdes
It was a little disappointing to realize that the pictures of the property where better than the actual place. It is very small ! Great service but it is definitely nicer in pictures.
Leisure Family
8/10
Excellent
05 Apr 2023
Andréa
Very confortable room. Very clean. Fast check in and check out
Business Self
6/10
Pleasant
28 Mar 2023
David
The fire alarm keep going off and the upstairs restaurant needs better service
Friends_and_family Family
10/10
Exceptional
16 Mar 2023
Patricia

Totally worth it- will be back.

It was very good. Service was excellent and very caring. And the view from the restaurant is amazing! You can see the castle from there!
Business
4/10
Poor
12 Mar 2023
MaFer
Room too tiny for two persons.
Leisure Partner
10/10
Exceptional
24 Jan 2023
Thalia
Very central, clean and friendly staff
Partner
8/10
Excellent
08 Jan 2023
Allison
Could hear the tv in the next room after midnight. Would have liked some bottled water in the room.
Leisure Family
10/10
Exceptional
28 Dec 2022
Jeffrey
Very nice front desk, rooms are clean and well appointed. Appreciate the coffee machine and small bottle of water in the room.
Leisure Friends
10/10
Exceptional
25 Dec 2022
Marcelo
Great location, very friendly staff, can’t beat it for that price
Leisure Family
10/10
Exceptional
25 Dec 2022
JAEKEUN
Safe Location, Big Rooms, Kind People!
Leisure Family
10/10
Exceptional
24 Dec 2022
Carlos
Exlent location. Ideal for appointment in the Venezuela Embassy
Business_and_leisure Family
10/10
Exceptional
19 Dec 2022
emilio
Clean, affordable, great location
Leisure Family
6/10
Pleasant
14 Dec 2022
David
Property needs an upgrade. TV signal terrible with few channel options.
Business Self
8/10
Excellent
06 Dec 2022
Agustin
Excellent location. Polite staff, simple check in/out. I wish they had a water dispenser in the lobby.
Leisure Self
8/10
Excellent
06 Dec 2022
MARIO
Economic alternative. Great location and friendly staff. Must improve wifi.
Leisure Partner
6/10
Pleasant
30 Nov 2022
Christopher

Hotel is decent but the service is awful

The hotel itself is nice and it's in a decent area. However, the check in was awful. The worst I've ever had. We'd made the reservation months ago asking for 2 rooms next to each other so our 4 kids could stay next to us. When we go there, they had our rooms on different floor. We told them that would not work and they told us they were 100% booked and could not change it. So we had our kids stay in our room. They would not credit us the money back for the room. After over and hour of being on the phone with them, I had to go down there and they finally told me that they would credit only 2 nights back of one room and that we would then be charged an additional \"extra person\" fee for our kids to stay in our room. I would not stay here again.
Friends_and_family Family
10/10
Exceptional
30 Nov 2022
Mario
Walking distance to park, amazing view of Castillo castle
Leisure
8/10
Excellent
21 Nov 2022
samuel
The Restaurant has a great view.

I would have preferred free parking.
Business Self
10/10
Exceptional
13 Nov 2022
Helena

Clean rooms, clean sheets, kind people

Room was clean, sheets looks like new, they were so neat, mattress was amazing! Service was wonderful, everybody was so kind and respectful.
Self
10/10
Exceptional
06 Nov 2022
Perlita
Hotel was central to a lot of food, sightseeing. Felt very safe
Leisure Friends
10/10
Exceptional
03 Nov 2022
Nancy
Location was great, dining was convenient, staff extremely friendly and helpful, will return!
Leisure Friends
10/10
Exceptional
01 Nov 2022
Susana
Great stay
Leisure Friends
8/10
Excellent
29 Oct 2022
Adam
Nice clean spacious room, friendly staff, good location, nice roof top restaurant.
Business
8/10
Excellent
29 Oct 2022
Eric
The hotel is safe area, with nearby restaurants and shopping, also grocery stores. The room was clean and tidy, although not so big. The staff was very kind and really helpful. I had some issues with my credit card at check in, but we managed to resolve it quickly.
The only thing is that the hotel looks a little bit dated but not much, that is why I am giving 4 stars
Business Self
6/10
Pleasant
24 Oct 2022
Maria Esther
El hotel es muy limpio y la ubicación es excelente! Sin embargo, la atención deja mucho que desear. Llegamos después de la hora de chek in y la habitación no estaba lista, tuvimos que esperar. No nos cambiaron toallas todos los días, tampoco jabón y shampoo. Se escucha mucho ruido de otros huéspedes, necesitan instalar aislantes de ruido.
Leisure Family
6/10
Pleasant
30 Sep 2022
Marta
Is not what I expected. My \"suite\" was pretty simple and with very limited decoration, if any. I never used the studio because has no windows, no proper lighting, really depressing. Bathroom is ok but looks cheap and with really strange noises from the sewer. Room service sent me a cold soup, no sauces, no bread, just the meals I ordered and looked that the food was prepared hours ago and just reheated. Internet really unstable and got disconnected sometimes every 10 minutes. Restaurant is ok, good food. In general, people very friendly and ready to help. I may not return.
Business Self
10/10
Exceptional
22 Sep 2022
Humberto
Love the Polanco area and all its restaurants and things to do.
Leisure Partner
10/10
Exceptional
11 Sep 2022
LINDA LUZ
La vista desde el restaurante en el 10o piso es fabulosa! Vale la pena
Leisure Partner
10/10
Exceptional
06 Sep 2022
Fernando
Good and welcoming staff
Leisure Family
10/10
Exceptional
03 Sep 2022
PAUL
The staff are very friendly and helpful....felt right at home
Leisure Family
10/10
Exceptional
26 Aug 2022
Maria
Great place
Business_and_leisure Family
10/10
Exceptional
26 Jul 2022
Victor
The place was quiet! Staff very attentive and friendly! Great food around the corner. Easy access to transportation and Chapultepec! I will for sure come back!
Leisure Family

Location & surroundings

Hilton Garden Inn Mexico City Polanco
Leon Tolstoi, Mexico City, Mexico

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Hilton Garden Inn Mexico City Polanco

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