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CASA ITZAE B&B dog friendly

Mexico City · Mexico

Julio Verne 89, 89View location

8.4/10Excellent101 Reviews
Cleanliness8.8/108.8
Service9.0/109.0
Comfort5.6/105.6
Condition8.0/108.0
Amenities8.6/108.6
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About CASA ITZAE B&B dog friendly

At CASA ITZAE, we offer a unique lodging experience in our properties located in vibrant Mexico City and charming San Miguel de Allende. We are not a hotel; we are a Bed & Breakfast with two apartments, one with six rooms and the other with seven.

All our rooms are designed for maximum comfort, featuring high-speed Wi-Fi, free and pay TV for your entertainment, and access to a fully equipped shared kitchen. Some of our rooms have small terraces or balconies offering spectacular city views, perfect for relaxing and enjoying a peaceful atmosphere.

Whether you are traveling for leisure or business, at CASA ITZAE ​​you will find the ideal space for your stay. We look forward to welcoming you for an unforgettable experience.

Read more about this hotelShow less

Located in Mexico City (Polanco), Casa Itzae B&B Polanquito Dog Friendly is within a 10-minute walk of Paseo de la Reforma and Chapultepec Park. This bed & breakfast is 0.6 mi (0.9 km) from Auditorio Nacional and 1.4 mi (2.2 km) from Soumaya Museum.

Make yourself at home in one of the 13 individually decorated guestrooms, featuring kitchens with full-sized refrigerators/freezers and ovens. Your Select Comfort bed comes with down comforters and Egyptian cotton sheets. 25-inch Smart televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected.

Conveniences include safes and desks, and housekeeping is provided daily. Featured amenities include express check-out, laundry facilities, and an elevator. Self parking (subject to charges) is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Entertainment
Smoking areas
Business facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 8:00 PM
Check-out until 1:00 PM
Minimum check-in age 20

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available Parking height restrictions apply Cash deposit required Noise-free rooms not guaranteed Guests will receive an email with special check-in instructions Guest will receive an email before arrival 48 hours Professional property host/manager Onsite COVID-19 testing (PCR) is available Onsite COVID-19 testing (Antigen) is available Minimum age for COVID-19 test requirement: 3 Property does not require health documentation at check-in Pets allowed Only dogs are allowed Maximum number of pets per room 3 Service animals are allowed Service animals are exempt from fees/restrictions Pets allowed (no fees) Pets cannot be left unattended

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available
Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Cash deposit: MXN 500 per accommodation, per stay

    We have included all charges provided to us by the property.

  • You need to know
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
    • Parking height restrictions apply.
    • Contactless check-in and contactless check-out are available.
  • Special Instructions
    The front desk is open daily from 7:30 AM - 7:00 PM. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. \nIf you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Guests will receive an email within 48 hours before arrival with check-in instructions. The front desk is staffed during limited hours. Please be aware that 2 dogs reside at this property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • Minimum Spring Break check-in age is 20 years old
    • Guests must contact this property in advance to reserve onsite parking
    • This property accepts credit cards, debit cards, and cash
    • Noise-free guestrooms cannot be guaranteed
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
    • Property Registration Number GIP010627
  • Minimal age
    20
  • Optional fees
    • Fee for full breakfast: approximately MXN 300 for adults and MXN 300 for children
    • Covered self parking fee: MXN 450 per stay
    • Pet deposit: MXN 1500 per stay
    • Service animals are exempt from fees
    • Late check-in fee: MXN 200 for check-in between 10:00 PM and 7:00 AM
    • A late check-out fee will be charged

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    French

    Spanish

Nearby attractions

Avenida Presidente Masaryk 0.1 km / 0.1 mi
Paseo de la Reforma 0.6 km / 0.4 mi
Chapultepec Park 0.6 km / 0.4 mi
Campo Deportivo Militar Marte 0.7 km / 0.4 mi
Auditorio Nacional 0.8 km / 0.5 mi
Spanish Consulate General 0.8 km / 0.5 mi
Parque Zoologico de Chapultepec 1.1 km / 0.7 mi
Hospital Español 1.2 km / 0.7 mi
Antara Polanco 1.4 km / 0.9 mi
National Museum of Anthropology 2 km / 1.3 mi
Plaza Polanco 2 km / 1.3 mi
Tamayo Museum of Contemporary Art 2.2 km / 1.3 mi
Soumaya Museum 2.2 km / 1.3 mi
Plaza Carso Shopping Center 2.2 km / 1.4 mi
Monumento a los Ninos Heroes 2.5 km / 1.6 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 13
  • Double rooms: 8
  • Triple rooms: 1
  • Quadruple rooms: 4
  • aparthotel
  • American Express
  • MasterCard
  • Visa
  • Visa Electrón
  • City centre
  • Bus/Train station
  • Nearest Bus / Metro Stop
Show 21 more facilities & services
  • Airport
  • Entertainment Area
  • Small pets allowed (under 5 kg) not available in all roomsExtra charge
  • Large pets allowed (over 5 kg) not available in all rooms
  • Car parkExtra charge
  • GarageExtra charge
  • Wi-fi
  • Smoke detector
  • Toaster
  • Dining area
  • Electric kettle
  • Towels and bed linen
  • Non-smoking area
  • Smoking area
  • Printer
  • Photocopier
  • TV lounge
  • No alcohol is served
  • Deposit on arrivalExtra charge
  • Identification card at arrival
  • No hen/stag or any other parties allowed
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE WITH VIEWSDOUBLE • WITH VIEWSDBL.WV

    Photos are not available for this room type.

    CASA ITZAE B&B dog friendly

    DOUBLE WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE ONE BEDROOM ONE BATHROOMSUITE • ONE BEDROOM ONE BATHROOM • 1 Bedroom • 25 m²SUI.1W-B1
    SUITE ONE BEDROOM ONE BATHROOMPhoto unavailable8 photos

    CASA ITZAE B&B dog friendly

    SUITE ONE BEDROOM ONE BATHROOM

    Room photos

    8 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    ONE BEDROOM ONE BATHROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.1W-B1

    Room amenities

    • Hairdryer
    • TV
    • Internet access
    • Kitchen utensils, plates & cups
    • Kitchen
    • Fridge
    • Cooker
    • Microwave
    • Tea and coffee making facilities
    • Children share the bed with parents
    • Without windows
    • Wi-fi
    • Toiletries
    • Desk
    • Bathrobes
    • Slippers
    • Trouser press
    • Satellite TV
    • Cable TV
    • Smoke detector

    Facilities with extra charge

    • Washing machine

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM TWO BEDSFAMILY ROOM • TWO BEDS • 1 Bedroom • 35 m²FAM.2B
    FAMILY ROOM TWO BEDSPhoto unavailable6 photos

    CASA ITZAE B&B dog friendly

    FAMILY ROOM TWO BEDS

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    35 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 2
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    FAMILY ROOM
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.2B

    Room amenities

    • Tea and coffee making facilities
    • Disability-friendly bathroom
    • Wi-fi
    • Toiletries
    • Desk
    • Bathrobes
    • Slippers
    • Satellite TV
    • Cable TV
    • Plug adaptor
    • Smoke detector
    • Dining Area
    • Hairdryer
    • TV
    • Kitchen utensils, plates & cups
    • Kitchen
    • Internet access
    • Fridge
    • Cooker
    • Washing machine
    • Terrace
    • Wheelchair-accessible

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE TWO BEDSTRIPLE • TWO BEDSTPL.2B

    Photos are not available for this room type.

    CASA ITZAE B&B dog friendly

    TRIPLE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE CAPACITY 4QUADRUPLE • CAPACITY 4QUA.C4

    Photos are not available for this room type.

    CASA ITZAE B&B dog friendly

    QUADRUPLE CAPACITY 4

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    CAPACITY 4

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.C4

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE ONE BEDROOM ONE BATHROOMJUNIOR SUITE • ONE BEDROOM ONE BATHROOM • 1 Bedroom • 38 m²JSU.1W-B1
    JUNIOR SUITE ONE BEDROOM ONE BATHROOMPhoto unavailable10 photos

    CASA ITZAE B&B dog friendly

    JUNIOR SUITE ONE BEDROOM ONE BATHROOM

    Room photos

    10 photos

    Room overview

    Non-smoking room
    Room size
    38 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width, Sofa bed
    Bedrooms
    1
    Room type
    JUNIOR SUITE
    View / characteristic
    ONE BEDROOM ONE BATHROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.1W-B1

    Room amenities

    • Children share the bed with parents
    • Dining Area
    • Tea and coffee making facilities
    • Bathrobes
    • Trouser press
    • Hairdryer
    • TV
    • Internet access
    • Kitchen utensils, plates & cups
    • Kitchen
    • Fridge
    • Cooker
    • Individually adjustable air conditioning
    • Living room: 1
    • Terrace
    • Microwave
    • Wi-fi
    • Toiletries
    • Slippers
    • Satellite TV
    • Desk
    • Cable TV
    • Smoke detector

    Facilities with extra charge

    • Washing machine

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM DELUXE TWO BEDSFAMILY ROOM • DELUXE TWO BEDS • 1 Bedroom • 28 m²FAM.2B-DX
    FAMILY ROOM DELUXE TWO BEDSPhoto unavailable16 photos

    CASA ITZAE B&B dog friendly

    FAMILY ROOM DELUXE TWO BEDS

    Room photos

    16 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 2
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    FAMILY ROOM
    View / characteristic
    DELUXE TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.2B-DX

    Room amenities

    • Trouser press
    • Make-up mirror
    • Slippers
    • Bathrobes
    • Desk
    • Toiletries
    • Microwave
    • Cooker
    • Fridge
    • Kitchen
    • Wi-fi
    • Kitchen utensils, plates & cups
    • Internet access
    • TV
    • Hairdryer
    • Terrace
    • Individually adjustable air conditioning
    • Washing machine
    • Satellite TV
    • Cable TV
    • Plug adaptor
    • Smoke detector
    • Dining Area
    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE DELUXE ONE BEDJUNIOR SUITE • DELUXE ONE BED • 1 Bedroom • 30 m²JSU.1B-DX
    JUNIOR SUITE DELUXE ONE BEDPhoto unavailable7 photos

    CASA ITZAE B&B dog friendly

    JUNIOR SUITE DELUXE ONE BED

    Room photos

    7 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    JUNIOR SUITE
    View / characteristic
    DELUXE ONE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.1B-DX

    Room amenities

    • Internet access
    • Hairdryer
    • TV
    • Kitchen utensils, plates & cups
    • Kitchen
    • Fridge
    • Cooker
    • Tea and coffee making facilities
    • Individually adjustable heating
    • Terrace
    • Disability-friendly bathroom
    • Wi-fi
    • Toiletries
    • Desk
    • Bathrobes
    • Slippers
    • Trouser press
    • Satellite TV
    • Cable TV
    • Smoke detector
    • Children share the bed with parents
    • Dining Area

    Facilities with extra charge

    • Washing machine

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO BEDSRoom • TWO BEDS • 1 Bedroom • 28 m²ROO.2B
    Room TWO BEDSPhoto unavailable6 photos

    CASA ITZAE B&B dog friendly

    Room TWO BEDS

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 2
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B

    Room amenities

    • Internet access
    • Tea and coffee making facilities
    • Microwave
    • Cooker
    • Fridge
    • Kitchen
    • Kitchen utensils, plates & cups
    • TV
    • Hairdryer
    • Individually adjustable air conditioning
    • Balcony
    • Wi-fi
    • Toiletries
    • Desk
    • Bathrobes
    • Slippers
    • Trouser press
    • Satellite TV
    • Cable TV
    • Towel menu
    • Smoke detector
    • Shared bathroom
    • Dining Area

    Facilities with extra charge

    • Washing machine

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE TWO BEDSQUADRUPLE • TWO BEDSQUA.2B

    Photos are not available for this room type.

    CASA ITZAE B&B dog friendly

    QUADRUPLE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE ECONOMY WITH SHARED BATHROOMDOUBLE • ECONOMY WITH SHARED BATHROOMDBL.EY-FH

    Photos are not available for this room type.

    CASA ITZAE B&B dog friendly

    DOUBLE ECONOMY WITH SHARED BATHROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    ECONOMY WITH SHARED BATHROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.EY-FH

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM TWO BEDROOMS ONE BATHROOMFAMILY ROOM • TWO BEDROOMS ONE BATHROOM • 1 Bedroom • 35 m²FAM.1W-B2
    FAMILY ROOM TWO BEDROOMS ONE BATHROOMPhoto unavailable9 photos

    CASA ITZAE B&B dog friendly

    FAMILY ROOM TWO BEDROOMS ONE BATHROOM

    Room photos

    9 photos

    Room overview

    Non-smoking room
    Room size
    35 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 2
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    FAMILY ROOM
    View / characteristic
    TWO BEDROOMS ONE BATHROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.1W-B2

    Room amenities

    • Dining Area
    • Bathrobes
    • Desk
    • Toiletries
    • Wi-fi
    • Washing machine
    • Balcony
    • Tea and coffee making facilities
    • Cooker
    • Fridge
    • Kitchen
    • Kitchen utensils, plates & cups
    • Internet access
    • TV
    • Hairdryer
    • Trouser press

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    CASA ITZAE B&B dog friendly

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN

    Photos are not available for this room type.

    CASA ITZAE B&B dog friendly

    QUADRUPLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT CITY VIEWAPARTMENT • CITY VIEWAPT.CV

    Photos are not available for this room type.

    CASA ITZAE B&B dog friendly

    APARTMENT CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE WITH DOUBLE BEDQUADRUPLE • WITH DOUBLE BEDQUA.DB

    Photos are not available for this room type.

    CASA ITZAE B&B dog friendly

    QUADRUPLE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    CASA ITZAE B&B dog friendly

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about CASA ITZAE B&B dog friendly

8.4
Excellent
101 Reviews
Cleanliness
8.8 /10
Service
9.0 /10
Comfort
5.6 /10
Condition
8.0 /10
Amenities
8.6 /10
50 reviews shown
10/10
Exceptional
31 May 2026
Miriam
A whimsical style shared apartment, with delightful surroundings, lots of plants and art, the bedding was just right, robe and slippers provided, staff super nice and accommodating, in the heart of Polanco next to restaurants, parks and lots of life, the noise on the street lasted till 10p but for me it was part of the fun. Will def return.
Self
10/10
Exceptional
29 Apr 2026
Dana
Clean room. Very light and airy. Maximalist vibe with artwork everywhere. Super accommodating staff. We didn't try the breakfast. Coffee, various teas, fruit and cookies were always available. Great location. Surrounded by restaurants and shops. An easy walk to the Anthropology Museum and to the National Auditorium.
Family
10/10
Exceptional
24 Feb 2026
Nitika
I really enjoyed it here. The neighborhood is the best, and the ladies who managed this place were so kind. I felt like I was with family. The place is very artsy and such a good price. I'd recommend staying here to anyone!
2/10
Poor
22 Feb 2026
David
Is not at all as advertised. Do not stay there
6/10
Pleasant
22 Jan 2026
Michael E
The staff is unbelievably kind and responsive. However, the shared bathroom was very small- unless you have 1 of the 2 rooms with private bathrooms- the main reason for 3 instead of 4 stars. It gets cold at night, but the space heater kept the room warm, just make sure to ask for it. The neighborhood is unbeatable with restaurants and first class shopping.
10/10
Exceptional
22 Nov 2025
Erick
El personal es muy atento y amable.
Business
10/10
Exceptional
22 Nov 2025
Marcela
The place is very comfortable and safe, I felt at home! Angy and Pili are incredible people! I will surely return! Excellent location!
Leisure Self
10/10
Exceptional
12 Oct 2025
Carmen
Absolutely loved my bugambilia room
The entire house is decorated beautifully and rhe art throughout the B&B gives this Casa Itzea full home vibes 🙌
Enriqueta was amazing and the breakfast has prepared for us was scrumptious 😋
When I’m back in CDMX I will definitely stay here again and polanquito area has everything nearby coffee shops and lots of dining options and Parque Lincoln is a very nice and safe place to walk and stroll
Very family friendly area
Leisure Family
10/10
Exceptional
11 Apr 2025
Joe
I love this place
Business
10/10
Exceptional
08 Apr 2025
Joe
I love this place
Business
10/10
Exceptional
20 Mar 2025
Claudia

Best location

It was very good. Very clean. I had breakfast one morning and it was very good and copious.
The bathroom is tiny but functional.
Enriqueta was always available and helpful.
Friends_and_family Friends
8/10
Excellent
24 Aug 2024
Luis
Itzaee is in the middle of the most delightful neighborhood, walkable, safe, and a gastronomical neighborhood that astounds. It is quiet, my room had a window that let in just the right amount of light.

The lady in charge while I was there was exceptionally hospitable, and helpful in pointing in the right direction, they even arrange for a taxi on their own cell phones.

However, the hot water did not work, it was either too hot, or cold and I took cold showers. Regretfully that is important to me. The electrical plugs were unreliable
Business_and_leisure
4/10
Poor
14 Nov 2023
Eduardo

Be aware of

Its important to specify that there are 3 rooms that share an extremely small bathroom.
Rooms that face the street are very loud and noisy.
Separation between rooms are not sufficiently isolated you here everything and I mean everything from the room next to you.
The only best thing about this place is the location
Business
10/10
Exceptional
04 Oct 2023
Maria

Beautiful Place

Casa ITZAE is really beautiful. The Lady that works there is really nice and helpful. The location is great.
Business
4/10
Poor
04 Jul 2023
Lizeth
Liked the design. Did not liked the narrow sopace in room and bathroom.
8/10
Excellent
24 Sep 2022
Rocio

Mejorar pisos

Me encanto el lugar y todo lo demás lo único que no me gusto el extremo ruido de sus pisos eso reduce la privacidad
2/10
Poor
12 Sep 2022
Jacob

FORMAL LAWSUIT AGAINST THIS PLACE

I want to start saying that im going to make a formal lawsuit against this property or hotels.com, because im not getting response from no one. I was bitten by the owners french bulldog , and this is just one of the other 4 dogs she has in the facility.

She left all her dogs out without a leash while i was getting in my room and she even said that one in Specific is very aggressive because it has a tumor in the head.

I had to scream like crazy to her, so she could come get her dog while it was biting in all foot i even had to kick the dog away and confronted it, i was so afraid for my moms and my integrity. Because the other 3 dogs were getting aggresive too for watching the bulldogs conduct, it was a very dangerous situation and the owner saw everything. In the other hand, Im really upset to hotels.com, because I've being trying to contact them to tell them this situation, not just this situation, but the conditions this person is renting this facility, im a 240lb guy, and i was unable to shower, use the toilet or wash my teeth, this bathroom was literally a 1.5ft x 1.5ft . Unsane....!!!! I was so embarrassed with my mom, because she preferred to use someone elses bathroom intead the one i rented for her.

The elevator was so nasty, dirty and in some times wasnt working, forcing us to walk all the way up to the 5th floor, my mom is a 66 year old
Hotels.com used to have an impeccable customer service, but im not sure about that anymore... please, please.. dont stay here
Business
8/10
Excellent
31 Dec 2021
Alexia
Definitely a unique experience. It worked for us because we are flexible, and Pilar made up anything with her charm and helpfulness. But it is a 120 year old building, and bathrooms are tiny.
Leisure Family
8/10
Excellent
28 Jul 2026
Claudia Helena
La. Ubicación es muy buena, buenas las instalaciones .la atención excelente. El baño es el inconveniente que está afuera de la habitación.
10/10
Exceptional
11 Jun 2026
Adrian
O local tem uma decoração linda! Limpo e bem organizado, além de super bem localizado. Voltarei!
Self
10/10
Exceptional
06 Jun 2026
Amairany
La atención es muy buena, es el mejor lugar para quedarse si tienes un concierto en el Auditorio Nacional.
Family
10/10
Exceptional
31 May 2026
Raquel Daniela
El lugar es muy acogedor, las áreas comunes muy bonitas. Buen servicio en general
Friends
10/10
Exceptional
26 Apr 2026
Claret Lisset
Muy buena atención, tanto a distancia como en persona, sin duda me llevo una buena experiencia, volvería a hospedarme de nuevo.
Family
10/10
Exceptional
22 Apr 2026
Jesus Omar
.........................
10/10
Exceptional
26 Mar 2026
Francisco
Increíble propiedad, si te quieres sentir en casa este es el lugar, muy amable el personal de la casa
Self
8/10
Excellent
22 Mar 2026
Mario Alberto
Buena
10/10
Exceptional
23 Feb 2026
Yae
Lovely place to stay in the beautiful neighborhood. Warm hospitality and a lovely room was something I imagined about Mexico. There are big welcome of beautiful dogs as well
Friends_and_family Friends
10/10
Exceptional
21 Feb 2026
Mauricio
Me gustó mucho la habitación, muy cómoda, al ser una zona segura puedes dejar tu coche afuera de donde están las habitaciones en el parquímetro y te ahorras unos pesos en pagar estacionamiento.
6/10
Pleasant
11 Dec 2025
RAQUEL
La atención 10/10, solo los espacios son bastantes reducidos en especial la del baño, la zona 10/10 tienes muchas cosas que comer cerca
6/10
Pleasant
28 Nov 2025
Ubaldo
La habitacion es buena, la atencion por parte del personal muy buena. En cuestion de pribacidad no es un bunen ya que se escucha todo el ruido que hacen los demas inquilinos, ese piso de madera es fatal es muy ruidoso y el baño ufff no tengo problema que sea compartido pero el tamaño es de muy mal gusto y eso de salir envuelto en toalla y pasar por el comedo no es agradable no tienen nada de privacidad, pero la atencion y limpieza muy bien lo demas comentado muy mal. por la zona creo que queda a deber.
Business Self
10/10
Exceptional
18 Nov 2025
Carlos
El lugar impecable así como la habitación. Fácil comunicación para entrar e instrucciones claras. La recepción estuvo muy bien y siempre se mantuvo en comunidad para en caso de necesitar algo.
Leisure Partner
4/10
Poor
14 Nov 2025
Alondra
Es buena zona pero la propuesta es muy chico, el año muy muy pequeño y es un problema el acceso.
Business
8/10
Excellent
09 Oct 2025
Bertha
No requerí servicio de desayuno
Leisure Self
8/10
Excellent
13 Sep 2025
Maria Minerva
Lo unico que no me gudto , es que habia un ruido afuera de mi cuarto , parecido a cuando alguien usa el bano.
El ruido se oia toda,la noche y no dejaba dormir.
8/10
Excellent
23 Aug 2025
Jesus David
Mucho ruido ocasionado por otros huespedes, las condiciones de el imueble no impide que el ruido sea menor, estuve 3 noches y nunca fueron a limpiar la habitacion hasta que la desocupe.
Business Self
8/10
Excellent
24 Feb 2025
Susana Rosa

Muy bien

Todo muy bien en Itzae es la 2da vez que llego ahí .Muy bien ubicado .Agusto y bonito el area para caminar muchos restaurantes,bistros en el area.
Friends_and_family Family
10/10
Exceptional
29 Jan 2025
Maite
Es una magnífica opción, la ubicación es inmejorable, el personal es muy amable y todo está bastante limpio.
Sugiero cambiar el piso de madera para reducir ruidos.
Leisure Self
8/10
Excellent
27 Dec 2024
Marii
Excelente hospedaje, el personal súper amable, el único problema fue que batallamos con el agua caliente
Todo lo demás estuvo súper bien. Súper recomendable
Leisure Family
10/10
Exceptional
01 Dec 2024
Jared
La atención es excelente.
Leisure Partner
6/10
Pleasant
11 Dec 2023
Sergio
Definitivamente es un lugar con una excelente ubicación. Me parece que las habitaciones y son pequeñas, puertas extremadamente estrechas, más aún el baño. El lugar en general es agradable y da la sensación de estar en una casa. Creo que podrían ser menos habitaciones pero más confortables.
Leisure Self
2/10
Poor
21 Nov 2023
Juan Carlos
La habitacion era muy chiquita, reservamos una habiatacion y nos dieron otra, el ba;o es muy chico e incomodo, muy viejo el lugar.
Leisure Friends
6/10
Pleasant
19 Nov 2023
OMAR HERNANDEZ
El estacionamiento es muy caro
8/10
Excellent
03 Nov 2023
Raymundo
muy agradable
Business Self
6/10
Pleasant
29 Oct 2023
DANIEL ALBERTO
La señora que hace el aseo mis respetos súper amable, pero el lugar como tal está excesivamente viejo, la decoración mega oldie tambien, los baños pequeños y muy viejos, en general todo está muy viejo y por el precio creo que si me sentí estafado
Friends_and_family Family
10/10
Exceptional
19 Oct 2023
Jesus
Excelente ubicación, muy tranquilo y lo mejor es que permiten el acceso a mascotas
10/10
Exceptional
26 Sep 2023
Vic
Fue de lo mejor la estadía, la señora que está en el departamento es la mejor, te hace sentir muy bien. El lugar está muy muy bonito.
Leisure Partner
10/10
Exceptional
06 Sep 2023
yuridia
Excelente ubicación solo no me gusto que exista diferencia entre los que pueden o no tomar el desayuno
Leisure Family
2/10
Poor
29 Aug 2023
ANGEL JESUS
No es lo que ponen en fotos, el lugar es terrible
Leisure Family
8/10
Excellent
28 Aug 2023
Miguel angel
Buena ubicacion y facil acceso
Leisure Family
10/10
Exceptional
16 Aug 2023
Van
Excelente estancia, la señora Enriqueta es muy amable y esta siempre al pendiente
Leisure Family

Location & surroundings

CASA ITZAE B&B dog friendly
Julio Verne 89, 89, Ciudad De México, Polanco Iv Sección, Mexico

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CASA ITZAE B&B dog friendly

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