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Casa Polanco

Mexico City · Mexico

Luis G Urbina 84View location

10.0/10Excellent59 Reviews
Cleanliness10.0/1010.0
Service10.0/1010.0
Comfort10.0/1010.0
Condition10.0/1010.0
Amenities10.0/1010.0
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Casa Polanco

This unpretentious hotel is situated in North zone.

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Located in Mexico City (Polanco), Casa Polanco Hotel Boutique is within a 5-minute walk of Avenida Presidente Masaryk and Chapultepec Park. This luxury hotel is 0.7 mi (1.1 km) from Parque Zoologico de Chapultepec and 1 mi (1.7 km) from National Museum of Anthropology.

Make yourself at home in one of the 19 individually decorated guestrooms, featuring free minibar items and espresso makers. Your pillowtop bed comes with down comforters and Egyptian cotton sheets. 50-inch Smart televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected.

Private bathrooms have complimentary toiletries and hair dryers. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a bus station shuttle.

Popular amenities

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Non-smoking
Childcare
Business facilities
Transportation services
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No cribs (infant beds) available No elevators LGBTQIA+ friendly Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Cashless transactions are available
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • A car is not required for transportation to and from this property.
    • Cashless payment methods are available for all transactions.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    This property offers transfers from the bus station (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Cashless transactions are available
    • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Minimal age
    18
  • Optional fees
    • Airport shuttle fee: USD 70 per vehicle (one-way, maximum occupancy 4)
    • Airport shuttle fee per child: USD 70 (one-way), (up to 18 years old)
    • Rollaway bed fee: USD 130.0 per day

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Avenida Presidente Masaryk 0.2 km / 0.2 mi
Paseo de la Reforma 0.3 km / 0.2 mi
Chapultepec Park 0.4 km / 0.2 mi
Campo Deportivo Militar Marte 0.7 km / 0.4 mi
Auditorio Nacional 0.8 km / 0.5 mi
Spanish Consulate General 0.9 km / 0.6 mi
Parque Zoologico de Chapultepec 1.1 km / 0.7 mi
Hospital Español 1.3 km / 0.8 mi
Antara Polanco 1.3 km / 0.8 mi
Plaza Polanco 1.9 km / 1.2 mi
National Museum of Anthropology 2 km / 1.3 mi
Soumaya Museum 2 km / 1.3 mi
Plaza Carso Shopping Center 2.1 km / 1.3 mi
Monumento a los Ninos Heroes 2.5 km / 1.6 mi
Torre Mayor 2.8 km / 1.7 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • hotel
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE PREMIERDOUBLE • PREMIERDBL.PE

    Photos are not available for this room type.

    Casa Polanco

    DOUBLE PREMIER

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    PREMIER

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.PE

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE GRANDSUITE • GRANDSUI.GD

    Photos are not available for this room type.

    Casa Polanco

    SUITE GRAND

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    GRAND

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.GD

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room PREMIER WITH VIEWSRoom • PREMIER WITH VIEWSROO.PE-WV

    Photos are not available for this room type.

    Casa Polanco

    Room PREMIER WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    PREMIER WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.PE-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXEDOUBLE • DELUXEDBL.DX

    Photos are not available for this room type.

    Casa Polanco

    DOUBLE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    Casa Polanco

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Casa Polanco

10.0
Excellent
59 Reviews
Cleanliness
10.0 /10
Service
10.0 /10
Comfort
10.0 /10
Condition
10.0 /10
Amenities
10.0 /10
42 reviews shown
10/10
Exceptional
06 May 2026
sandra kaye
Breakfast and dinner exceptional

Service superb
Partner
10/10
Exceptional
04 Mar 2026
Carlos
Goof
10/10
Exceptional
15 Feb 2026
Jacqueline
Absolutely stunning hotel in the heart of Polanco. From the moment you arrive, the staff makes feel special. The rooms may be on the smaller size but the attention the details make up for it.
The amenities are luxurious and plentiful.
10/10
Exceptional
20 Dec 2025
Paula
Room was spotless. Staff was fantastic. We travel a lot and this was the best service we have ever had. The amenities were fantastic.
Leisure Partner
10/10
Exceptional
30 Sep 2025
william
We couldn’t ask for a better hotel experience. Actually it’s hard to call Casa Polanco a hotel; it’s more like a charming Hacienda. From the moment you arrive, you feel like you are staying with close friends or family. Charming staff, excellent breakfast and lunch items, and an excellent array of beverages, including liquor, beer, and wine, all at no additional charge. The rooms are wonderfully appointed and clean. We will definitely return to Casa Polanco on our next trip to Mexico City.
Leisure Friends
10/10
Exceptional
28 Sep 2025
Gabriel
Great people, food, location and service. Clean everywhere. Top notch stay!!
Leisure Partner
10/10
Exceptional
08 Sep 2025
Ed
Super great staff
10/10
Exceptional
11 Aug 2025
Dennison
Amazing place & people!
Leisure Partner
10/10
Exceptional
22 Jul 2025
Manish
The staff at Casa Polanco treat you like family. They welcomed us so warmly. The rooms are perfectly setup. It felt like home away from home but luxurious at the same time. Highly recommend.
Leisure Partner
10/10
Exceptional
13 Jul 2025
Angela
This hotel feells like home from the moment you step into the garden. We loved every minute of our stay. Very friendly staff. Super comfortable surroundings and delicious food and drinks. Would stay again in a heartbeat. We felt fully refreshed after our stay.
Leisure
10/10
Exceptional
30 Jun 2025
Jose
Exceptional!
Business_and_leisure Self
10/10
Exceptional
29 Apr 2025
Konstantin
Amazing property. Genuine staff. Attention to detail. A house full of personalities. There are just a few rooms so it never feels crowded. Strikes a good balance between guests, people, and place. Super good experience :)
Leisure Family
10/10
Exceptional
29 Apr 2025
Konstantin
Highly recommended. Think of this place as a big house not a hotel. Very personal. Charming team. Great location.
Leisure Family
10/10
Exceptional
15 Apr 2025
Konstantin
Fantastic place and people. A big house right in the heart of polanco.
Business
10/10
Exceptional
25 Mar 2025
Caroline
The staff is the best. The hotel is one of the best in Mexico City.,
Business Self
10/10
Exceptional
12 Mar 2025
Zhi Hua
The best hotel I ever been to in my life, incredible service!
Leisure Partner
10/10
Exceptional
06 Mar 2025
Mariana
The property was excellent, the staff was excellent, the rooms and common spaces excellent, the cleanliness and attention to detail fantastic, the concierge excellent, they take really good care of their guests .
Leisure Friends
10/10
Exceptional
25 Nov 2024
Matthew

Perfect!!

It was truly a pleasure.
Friends_and_family Friends
10/10
Exceptional
29 Oct 2024
Arjiel Garduque
Exceptional hospitality from arrival till departure.
Business_and_leisure Partner
10/10
Exceptional
10 Sep 2024
Ruben
Excellent!
10/10
Exceptional
05 Sep 2024
Roger
Absolutely everything but the staff most of all! I will be back!
Leisure Partner
10/10
Exceptional
03 Sep 2024
ARNALDO SANCHEZ
It is an outstanding place to stay!!!
Business Partner
10/10
Exceptional
27 Jul 2024
SIMON
This hotel is just like a house
Amazing!
Leisure Partner
10/10
Exceptional
23 Jul 2024
Cesar
Excelente
10/10
Exceptional
03 Jul 2024
Navi
Loved it
Leisure Friends
10/10
Exceptional
10 Jun 2024
Ricardo
Hotel is incredible, sophisticated and very small, super luxury bedrooms. Super well located. Delicious drinks.
Business_and_leisure Self
10/10
Exceptional
16 Dec 2023
Paul
Beautiful hotel
Leisure Partner
10/10
Exceptional
07 Dec 2023
Scott
This hotel in Mexico City will always be my first choice. Walkable to restaurants, shopping, etc. Loved our suite, amenities, garden seating, library for chilling, food! Thank you to the staff for making our stay perfect.
Business_and_leisure Family
10/10
Exceptional
02 Sep 2023
Brett

The Place to Stay in Polanco

Fantastic charming home away from home. The service is some of the best I have ever experienced. Will be back!
Friends_and_family Family
10/10
Exceptional
28 Aug 2023
Rebecca

Best of CDMX!

Absolutely incredible, top notch, cannot wait to return. Beautiful old mansion, fabulous and safe neighborhood, easy walk ability! Jonathon took hospitality to the next level and made our stay extra special. This is luxury at its finest!
Partner
10/10
Exceptional
19 Jun 2023
Marissa
We had a wonderful stay at Casa Polanco. The hotel was quiet, yet had a fun library and patio to socialize in. Great service.
Leisure Partner
10/10
Exceptional
17 Feb 2023
Verified traveler
Casa Polanco is new and simply wonderful. We are seasoned travelers, and I can honestly say that this boutique hotels is beautiful and comfortable. The service is friendly and outstanding. I hope it remains this way over time.
Partner
10/10
Exceptional
01 Nov 2022
Miriam
Beautiful boutique property in the heart of Polanco, loved the personalized service and high quality facilities.
Leisure Partner
10/10
Exceptional
26 Oct 2022
Arthur
This place is wonderfully chic and the staff is great!
Leisure Friends
10/10
Exceptional
29 Sep 2025
Francisco Javier
Todo excelente
Leisure Partner
8/10
Excellent
30 Apr 2025
Ana
Me gustó que todo está muy bonito
Business Partner
10/10
Exceptional
05 Sep 2024
Maria
La casa es hermosa, te hacen sentir en casa. La atención es excelente de todo el personal y los alimentos son de muy buena calidad
Business_and_leisure Family
8/10
Excellent
29 Jan 2024
LILIANA

Hotel boutique muy bonito

Personal muy amable, el hotel muy bonito, solo algunos inconvenientes’ el internet de la habitación no funcionaba y me toco una habitación un poco ruidosa y entraba Luz en la noche
Business
10/10
Exceptional
19 Oct 2023
maria magdalena
El mejor hotel boutique de mexico
Leisure Self
10/10
Exceptional
12 Aug 2023
Philippe
Hotel et service exceptionnel au coeur de Polanco!
Partner
10/10
Exceptional
28 Jun 2023
Jose
Bello lugar, excelente atención personalizada.
Leisure Partner
10/10
Exceptional
30 Nov 2022
Andres
Excelente servicio!!! Muy bien ubicada, realmente vale la pena. La mejor opción para estar en Polanco.
Leisure Partner

Location & surroundings

Casa Polanco
Luis G Urbina 84, Miguel Hidalgo, Mexico

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