JW Marriott Hotel Mexico City

Mexico , Mexico City
Ciudad De Mexico, Andres Bello 29 Col Polanco
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100 reviews shown

10/10

Exceptional

11 Mar 2026

Alvin

Excellent hotel and very well located. Breakfast buffet is very good. It might be worthwhile getting the club rooms. Very comfortable rooms and the pool/gym/sauna/steam room were excellent

Friends_and_family Family

10/10

Exceptional

06 Mar 2026

Michael

Great staff and amenities. Neighborhood very upscale and safe

10/10

Exceptional

23 Feb 2026

John

Yes

Friends_and_family Friends

10/10

Exceptional

03 Jan 2026

Miguel

Absolutely amazing

Partner

6/10

Pleasant

02 Jan 2026

Peng Cheong

The hotel is okay. It is definitely not an elite JW Marriott hotel.

Friends_and_family Family

10/10

Exceptional

02 Jan 2026

Garima

Amazing stay with toddlers, great location and amazing staff. Would love to go back

Leisure Family_with_children

10/10

Exceptional

30 Dec 2025

Karen

Amazing hotel! We will definitely be back.

Friends_and_family Family

10/10

Exceptional

29 Nov 2025

Ashish

Amazing!

Business_and_leisure Family

10/10

Exceptional

22 Nov 2025

Jaime Jose

Very nice location with lots of shops and restaurants. Hotel is new and facilities and rooms are new, modern and clean. Gym is great as well. Staff is very attentive and friendly. Would definitely stay here again.

Leisure Partner

10/10

Exceptional

21 Nov 2025

Dharmesh

The service was impeccable, location was close to a lot of restaurants and the rooms were spacious and clean.

10/10

Exceptional

11 Nov 2025

Kristen

I recently stayed at the JW Marriott Hotel Mexico City Polanco and can say quite confidently: it’s one of the finest urban luxury stays I’ve experienced (and I travel frequently). If your travel plans take you to Mexico City, especially the Polanco neighborhood, this hotel earns high marks across the board.
Nestled in the chic Polanco district on Avenida Andrés Bello, the hotel is within walking distance of high-end shopping, dining and museums. It put me right in the center of Mexico City’s upscale, vibrant energy.

Self

10/10

Exceptional

07 Nov 2025

Nicole

My friend twisted her ankle and the staff was very helpful connecting her with the on-call doctor.

10/10

Exceptional

28 Oct 2025

Bret

The staff are amazing & very friendly

Leisure Partner

10/10

Exceptional

06 Oct 2025

Edda

Walking distance to shopping and Restaurants

10/10

Exceptional

21 Aug 2025

LAWRENCE

Excellent location, right across from the National Auditorium and the celebriity walk of fame. Close to several different museums and parks. Lots of options.

Business_and_leisure Family

10/10

Exceptional

17 Aug 2025

JOSE

Great and safe location. The hotel is extremely clean. Great food and staff.

10/10

Exceptional

20 Jun 2025

Nathalye

Staff

Business Family

10/10

Exceptional

19 May 2025

Donald

What an amazing hotel and a great location
Staff made me and my dog feel so welcome and eager to assist

Leisure Pet

10/10

Exceptional

11 May 2025

Arnold

Safe and convenient. Felt comfortable coming and going. Near popular neighborhoods, attractions, and restaurants.

10/10

Exceptional

01 May 2025

Victoria

This was the perfect place to stay when visiting Mexico City. Our room was, clean, well maintained and quiet. There were lots of great restaurants nearby. There is also a hop on, hop off stop across the road we took advantage of to see the city. The Archeological Museum is in walking distance and worth visiting.

Leisure Partner

10/10

Exceptional

23 Apr 2025

Moe

JW Marriott is top notch

JW Marriott is in an excellent location in Polanco. ALL The staff is very courteous and super friendly.
I only have two suggestions for the hotel that I think would make the guests even more comfortable. Provide more drinking water in the rooms. And our pillows were a little too firm. I would like to have softer pillows. Other than that JW Marriott is awesome.

Friends_and_family Friends

10/10

Exceptional

06 Apr 2025

Isabel

Staff, Location, amenities were fabulous

Leisure Friends

8/10

Excellent

18 Mar 2025

FELIPE

Abraham nos presto un servicio increible en el hotel.

Los restaurantes en el area los super recomiendo, especialmente el Bajio.

10/10

Exceptional

17 Mar 2025

Aida

Great

10/10

Exceptional

18 Feb 2025

Brett Arthur

It was a great stay, my third at this location and it will not be my last. The staff is excellent. It’s weird they didn’t ask for a credit card at check in for incidentals. Made it a little confusing because I couldn’t charge anything to the room. Other then that they stay was perfect

Leisure Family

10/10

Exceptional

15 Feb 2025

Tammy M

Such a great property in the best neighborhood! Great dining options. The staff was so friendly. Will only stay here on future visits.

Leisure Friends

6/10

Pleasant

10 Feb 2025

Rajesh

Great location and walkable to various restaurants. Hard to get hold of anyone or front desk to request even water for room. No one answered the phone. Tried many times.

4/10

Poor

25 Jan 2025

RODOLFO MAYA

I paid in advance but had an emergency and have to go back one night before the schedule; they can't reimburse me the night because I paid in advance... this is something crazy. Usually I'm a Marriott guest but they didn't care. So disappointed.

Business Self

10/10

Exceptional

25 Jan 2025

Kelly

The staff was incredible and the food was delicious at the hotel

Leisure Family

10/10

Exceptional

18 Jan 2025

Andrew

Nice place

10/10

Exceptional

05 Jan 2025

Guadalupe

Beyond my expectations but so was Mexico city!

Leisure Family

10/10

Exceptional

01 Jan 2025

David

Excellent service- kind and attentive staff. Great for couples or families. Near the park you can walk to. Easy to get an Uber when needed! Highly recommend

Leisure Partner

10/10

Exceptional

16 Dec 2024

Peter

This was by far the best hotel we’ve stayed at in many years. The people were incredibly friendly. The dining options were amazing the best bed the best shower the best room we’ve had in a long time.

Leisure

10/10

Exceptional

16 Dec 2024

Kay

Thoroughly enjoyed our 10 nights.
Perfect location!

Leisure

10/10

Exceptional

07 Dec 2024

Martha

Perfect for our visit for a concert which was 5 minutes from the Auditorio de Nacional.

Leisure Family

10/10

Exceptional

06 Dec 2024

Erick

Excellent service from the staff, clean hotel, and great area.

Leisure Partner

10/10

Exceptional

21 Nov 2024

Earl

Well run hotel. Attentive service. Large comfortable room. Great breakfast.

Leisure Friends

10/10

Exceptional

02 Sep 2024

Qiutong

Location is great and very safe area with lots of high end dining and shopping options. Staff were nice. But room is not soundproof.

Leisure Partner

10/10

Exceptional

25 Aug 2024

julieana

Loved our stay.

Leisure Partner

10/10

Exceptional

13 Aug 2024

Lilie

Leisure Friends

10/10

Exceptional

12 Jul 2024

Rosa

Nice area!

Leisure Partner

10/10

Exceptional

10 Jul 2024

Gray

Very nice.
Staff was great, food etc

Business

10/10

Exceptional

29 Jun 2024

Pedro

Business Self

10/10

Exceptional

20 Jun 2024

Phillip

One of the best Marriott stays I’ve ever had. The staff were delightful, the food was excellent, and the property itself was impeccable.

10/10

Exceptional

07 Jun 2024

Jake

5 star Stay 🌟

Wonderful stay at the JW marriort in Polanco. The room was very clean, comfortable, and specious. All staff memebers were extremely kind and helpful regarding anything. The location was great with many restaurants and bars walking distance. Would highly recommend.

Partner

10/10

Exceptional

07 Jun 2024

Melissa

Great location!

Leisure Self

6/10

Pleasant

16 Apr 2024

Susana

The cost for the benefit is not justified. There are hotels adjacent that give the same level of service for about half the price.

10/10

Exceptional

04 Apr 2024

Jessica

Highly recommend for a luxury experience

Polished but incredibly friendly staff made the stay for us. Excellent waitress in the lobby restaurant, fast and friendly checkin, personable Caesar and door staff. The staff sent a bottle of champagne and cake for my partner’s birthday which was so special - thank you! Fantastic location. The hotel’s renovations are beautiful. The bed linens although clean were super stiff, and the only negative about the stay. 10/10 experience.

Partner

10/10

Exceptional

04 Apr 2024

Andrew

Safe location with a lot of dining options.

Leisure Partner

10/10

Exceptional

03 Apr 2024

Ruta

Excellent hotel and location. Would definitely stay there again.

Leisure Family

10/10

Exceptional

01 Apr 2024

Lynne

Great location

Great location with easy access to museums. Great gym

Friends_and_family Family

10/10

Exceptional

30 Mar 2024

Sofia

Hotel is beautiful! The hotel rooms are comfortable and really nice. The staff is great!
Food is a bit pricey but delicious

Leisure Family

10/10

Exceptional

30 Mar 2024

Ergun

We had an awesome experience in this hotel and the area.

Business_and_leisure Family

10/10

Exceptional

22 Feb 2024

girgor

Perfect

10/10

Exceptional

21 Feb 2024

girgor

Everything was perfect

10/10

Exceptional

21 Feb 2024

ramiro perez

Excellent stay

10/10

Exceptional

18 Feb 2024

julieana

Staff is very nice

Leisure Partner

6/10

Pleasant

12 Feb 2024

Ronald

Booked a corner suite and was given a suite that was on the top floor but (2619) that only had a partial view of the park and a lot of other rooftops.
Property was under renovation and it was embarrassing for work or social contacts. Boarded up from street view. I’ve stayed there and have recommended the property to friends. But….

Business_and_leisure Friends

10/10

Exceptional

21 Jan 2024

Cindy

We were very happy with this hotel from the location to the very helpful staff. We met with the Concierge on the first morning we were there to review a couple of items we had booked through them via email prior to arriving. We had booked a pyramid tour on the Monday and the Concierge suggested we move it to Monday when the museums are closed, this is something we didn’t know until we arrived in Mexico City and it opened up Sunday for us when we went to Constitution Square and the Historical Area which was an awesome day! The room we first got was a great layout and had all the amenities we could need, but, there was noise coming from below that disturbed my sleep. After the second night of this happening, I mentioned it to the Room Service Server and before I knew it, I received a call from Front Desk offering for us to move rooms to avoid any noise. We moved and it was great, similar layout and it was quiet! I was very impressed with the attention to detail and friendliness of the employees. We will return!

Leisure Partner

10/10

Exceptional

29 Dec 2023

Malcolm

Fine modern hotel.

Fine hotel In upmarket Polanco.
Very safe area with lots of restaurants museums and galleries.

Partner

10/10

Exceptional

15 Dec 2023

Felix

It was amazing experience!

Everything was excellent, including friendly hotel stuff that makes our stay so pleasant.
We are really happy with our choice!

Friends_and_family Friends

10/10

Exceptional

07 Dec 2023

ALVIN

Excellent option to be safe and close to restaurants bars and walking day and night life

8/10

Excellent

01 Dec 2023

Jill

Disco all night noise. construction in lobby. no coffee in room

Leisure Partner

2/10

Poor

20 Nov 2023

Geoffrey

I booked through Expedia for another day stay for family. The hotel should have asked me to re-enter my same credit card information for incidentals for the extended stay. They did not . As a result, the hotel refused to honor or accept my previously stored credit card. The hotel humiliated my family, and demanded that they pay for incidentals.

Leisure Family

10/10

Exceptional

22 Oct 2023

Joseph B.

First time visit to CDMX. Nice clean hotel with good facilities and warm friendly, and competent staff. For a first time visitor, this location was nice because it was very walkable with lots of green spaces and a plethora of restaurants and shops nearby. Shoutout to Liz at the Front Desk. She was so encouraging to me when I was wanted to venture onto the Metro when I was feeling tentative about it. She also gave well informed safety information as to where and when to go. Also, Karla the morning hostess in the restaurant knew me by name and room number after my first day. And chef Jonathan cooked my eggs perfectly over medium every day, which is so crucial in my mind to start the day off right and he was so warm and kind. The front drive staff were all hard working and knowledgeable. The concierge was helpful when I became ill - they showed me how I could get a doctor’s appointment at a nearby pharmacy which then set me up with some medication that had me feeling much better within half a day. There’s a nice pool deck area that’s quiet and relaxing. I didn’t swim, but just hung out there in a robe and lounge chair relaxing at the end of each big day of adventures. The pool and fitness area staff are all very welcoming and attentive. Housekeeping and laundry staff were also very thorough and provided excellent service and timely. Ubers always nearby as well as a continually present queue of more premium car services available as well.

Leisure Self

10/10

Exceptional

25 Sep 2023

Carlos

Staff was great.
They are remodeling, they should be closed during this portion of the remodel since it affects the access and the lobby area.
The Hotel was much better in it's older version, sorry to see it change....

Leisure Family

8/10

Excellent

16 Sep 2023

Emily

The rooms are beautiful and spacious. The staff are lovely and the property is clean. The property is undergoing construction on the first floor, so the entrance and lobby are a bit chaotic. I didn't mind so much, but just FYI. The gym facility is fantastic.

Business_and_leisure Self

10/10

Exceptional

15 Sep 2023

Indira

Great!

Business_and_leisure Family

10/10

Exceptional

05 Sep 2023

Mita

Great place and big rooms

Leisure Family

4/10

Poor

03 Sep 2023

Sergio

At time of booking there was no notice informing that the property was undergoing a remodeling. Both the lobby and the restaurant area was closed upon arrival with very inconvenient facilities for guest.
Furthermore, the pool and spa area were very limited from what you would expect for a 5 star hotel,

Leisure Partner

8/10

Excellent

23 Aug 2023

Matthew

The property is not ADA friendly. 3 flights of staors to the restaurant, several stairs to get to registration. Other than that the staff, food and rooms were very nice.

Business Self

10/10

Exceptional

12 Aug 2023

Luis

All the personnel was very professional and welcoming.
Helpful. Very nice, clean and good location.

Business_and_leisure Family

10/10

Exceptional

12 Aug 2023

CARLOS E

Great service and convenient place

I was in México for a business trip of 4 days. I usually go to a different hotel but wanted to try this one this time. They have their entrance area in remodelation so you will find some noise in that area until november. Nevertheless, there's no noise in the rooms and it didn't bother me at all. Rooms are spacious and very clean. Their service in every area is very good. Edgardo at the restaurant is the best. Always smiley and helping with everything that I needed. Also, very convenient location plenty of restaurants around. Best place in town. I'll be back soon to stay here again.

Business

10/10

Exceptional

18 Jul 2023

Haley

Perfect location and great staff!

Leisure Partner

6/10

Pleasant

06 Jul 2023

Michael

The rooms were clean and comfortable. Property is under construction so the facility amenities are limited.

Leisure Family

10/10

Exceptional

05 Jul 2023

Ramiro

Location, room size and overall facilities although there is construction going which while no noise was heard the back door on the Polanco side is closed which really only adds 1-2 minutes to walking back from Polanco

10/10

Exceptional

03 Jul 2023

yoligere

amazing property

Business Self

10/10

Exceptional

29 Jun 2023

Rachael

Amazing as usual!

Leisure Partner

10/10

Exceptional

28 Jun 2023

Stefano

Amazing hotel and great service. Great location in Polanco. There is a lot of construction happening on the first floor so there weren't as many onsite amenities as you'd like. Excited to go back and when it's all done.

Business Self

10/10

Exceptional

25 Jun 2023

Lizette

Staff was friendly and the rooms are clean.

Leisure Partner

10/10

Exceptional

24 Jun 2023

Juan

Location

Leisure Family

10/10

Exceptional

11 Jun 2023

KAren

Great location, terrific service!

Terrific service, great location, spacious, comfortable and clean rooms. This hotel is currently undergoing renovations and should be even better when complete.

Friends_and_family Family

10/10

Exceptional

01 Jun 2023

Taees

Located in a very pretty, upscale part of the town. They have a great staff, great good! We really enjoyed our stay at JW Marriott. We definitely recommend this hotel.

Leisure Family

10/10

Exceptional

12 May 2023

Hector

Best location, within walking distance to shops and restaurants

6/10

Pleasant

08 May 2023

John

Under construction

Leisure Family

10/10

Exceptional

01 May 2023

ANA

Cleaned and great atmosphere.
Outstanding service

Leisure Family

10/10

Exceptional

09 Mar 2023

Gabriela

Excelente servicio al cliente

Leisure Partner

8/10

Excellent

07 Mar 2023

Brandy

Gems within the hotel.

My husband and I had a wonderful time in Mexico City. Janet (by the pool/spa) was such a delight! She was so kind and knowledgeable. Very attentive to all of our needs, first class service! Marisol was also a highlight to our stay. Best massage ever! Only downfall was construction but I guess that’s not something that can be avoided.

Friends_and_family Friends

8/10

Excellent

05 Mar 2023

Ray

Stayed 3 nights at the JW Marriott. Only major complaint was on Friday night and Saturday night there was loud music from the W Hotel next door. We were on the opposite side of the hotel on the 14th floor facing the park but it still wasn't enough. The party goes on until 4 am and kept waking me up. Only complaint I had for and overall great property.

Leisure Partner

6/10

Pleasant

27 Feb 2023

Lucas

Overall in nice area - tryin to remodel but everything is below standards for any other JW I’ve stayed at.

Business_and_leisure Friends

10/10

Exceptional

21 Feb 2023

Laura

Had a great stay. The staff Wes so helpful and super friendly. The amenities were great and the food was delicious!

Leisure Partner

6/10

Pleasant

18 Feb 2023

Madhu

Booked for Executive level room but there are no lounge excess with it, usually all hotels have lounge excess with executive room, the hotel excuse was it’s under renovation but they didn’t offer any substitute, disappointing for the price I paid for the room.

Leisure Partner

10/10

Exceptional

15 Feb 2023

Jeanne

Get-away pampering!

What a perfect get-away for a couple's long weekend. The staff was the best, helpful and attentive. The concierge helped us arrange dinners and private tours of the pyramids. Loved the gym, pool (views for days) and spa (massage therapist was wonderful). Food was also very good. We felt pampered.

The hotel was under some construction, but it didn't impact noise or quality of services.

Partner

10/10

Exceptional

10 Jan 2023

Ricardo

Excellent location, facilities and staff.

Leisure Family

10/10

Exceptional

27 Dec 2022

Israel

Service was good. Location is fantastic. Concierge was supposed to book us some dinners but really failed to finalize what was promised.

Leisure Partner

10/10

Exceptional

20 Dec 2022

Hugo

Great location

Leisure Family

10/10

Exceptional

01 Dec 2022

Pedro W

Hotel is located in a nice area, restaurants, shopping places, transportation very accessible. Staff are very helpful and friendly. This Marriott hotel is better than the Lima, Peru.

Leisure Family

6/10

Pleasant

24 Nov 2022

moises

Nothing special

Leisure Partner

10/10

Exceptional

22 Nov 2022

Susana

Excelente servicio, limpieza, ubicación… todo! 💯