Name: Shilla Stay Gwanghwamun
Address: 71 Sambong-Ro, Jongno-Gu, 339, Seoul, 03150, KR

6/10

Pleasant

22 Jul 2026

Ashima

Air conditioning was not good. The room was not clean enough

Friends_and_family Family

6/10

Pleasant

17 Jul 2026

HJ

….

2/10

Poor

15 Jul 2026

Carlos

Immensely rude staff. Not helpful. Issues with breakfast and lunch offerings. Do not recommend.

Partner

10/10

Exceptional

11 Jul 2026

Kristiina

Highly recommend staying here when visiting Seoul! Great location with easy access to everywhere in the city. We had the view of the temple and it was cool to see everything they do from our window.

Partner

6/10

Pleasant

01 Jul 2026

Eunjoo

The toilet sit has some residue before I use it .. some hair on the fl .

You have to pay for Tooth brushes n toothpaste.

Overall, if I have a choice, I would go somewhere else

Family_with_children

8/10

Excellent

30 Jun 2026

Erik

The time we stayed at this Hotel, Looks like the carpet was in the middle of replacement, other than that I can give 4 stars

Family_with_children

4/10

Poor

29 Jun 2026

Joseph

Room is clean but really old with fixtures falling apart. The door hinge for shower was broken. It m in the 18th floor so there is this garden looking terrace but was poorly maintained and such an eyesore. My wife tripped on the carpet twice because its wavy and a trip hazard. Lastly the bed was so uncomfortable that I barely slept at night. No wonder they have an unlimited beer coupon so you can just pass out. Not staying there again.

Family

10/10

Exceptional

29 Jun 2026

Eun ei

The breakfast was really good!

Friends_and_family Family

8/10

Excellent

25 Jun 2026

EUN YONG

I didn't like the bathtub door. I just could block the half of the bathtub. So, the water dropped down the floor during the shower.

Self

10/10

Exceptional

24 Jun 2026

Jung Hee

Good

10/10

Exceptional

23 Jun 2026

Luis

Great rooms and excellent shower !!

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

Sunghun

Room was clean

Family_with_children

10/10

Exceptional

21 Jun 2026

Audrey

They were very accommodating to all my needs, including synthetic pillows which weren't their usual standard items but they actually went and purchased them for our stay. Thank you!!

Friends_and_family Family

6/10

Pleasant

21 Jun 2026

Steven

The hotel is clean, staff are helpful and is well located in the city being in proximity to many restaurants and tourist areas. That said, the property is older, with apparent wear throughout starting with the hallway carpets that have ridges to the point of making them a trip hazard. Room amenities are consistent with a three star hotel (single ply toilet paper, paper cups, and so forth). I would go back, but this hotel is not deserving of a four star rating.

Self

2/10

Poor

20 Jun 2026

Pamela

This hotel is labeled as premium business hotel, however, it doesn’t have anything premium about it. The hotel is in desperate need for a renovation and a lot of love. The rooms are tiny. So tiny that we couldn’t even open the suitcase because it wouldn’t fit. Our experience was bad since the moment we checked in. The young lady at the reception was rude. Once we got to the room, the outlet next to the bed didn’t work. It even had sparks when we tried to use it. We had to be switched to another room due to how bad it was. The other room was equally as bad, so bad that we switched hotels the next day. The breakfast had stale bread and not as nice of a selection as other hotels we have stayed at. The photos shown are deceiving. Do not stay here.

Friends_and_family Family

10/10

Exceptional

19 Jun 2026

Tien Quan

staffs here are the best. professional, friendly & helpful.

Friends_and_family Family

8/10

Excellent

18 Jun 2026

CKYLE

Breakfast was great

Self

8/10

Excellent

18 Jun 2026

Hop

Convenient to restaurant and shops. Lots of good places to eat in the area. Hotel was nice and clean.

Family

10/10

Exceptional

18 Jun 2026

Ronen

Great location to restaurants and Shopping

Self

10/10

Exceptional

17 Jun 2026

Jonathan

Room was small but functional. The only negative is that the room temperature is limited by the hotel, with the result that it was warmer than I liked.

Partner

10/10

Exceptional

13 Jun 2026

Asyraf

Nearby the palace and lots of places to go around by foot.

Self

8/10

Excellent

11 Jun 2026

Catherine

Clean rooms and helpful/attentive staff

Friends_and_family Family

6/10

Pleasant

11 Jun 2026

jiyeon

The reviews were so good that I had high expectations, but the room was very small and it wasn’t as nice as I expected.

Family

8/10

Excellent

04 Jun 2026

Anthony

No face clothes as part of bathroom towel set. Like the body wash and hand lotion brand

8/10

Excellent

01 Jun 2026

C KYLE

Breakfast

10/10

Exceptional

24 May 2026

Davis

Lovely location near the Jong-gai metro station and an easy walk to the sights, palaces and night markets at Myeongdong. Nice well appointed rooms with all essential amenities for a 4-star hotel. Helpful staff. The restaurant has an evening offer of fried chicken and unlimited beer for 20000KRW for residents which was popular.

Family

10/10

Exceptional

23 May 2026

Kalliopi Jeanette

We had a wonderful stay at Shilla Stay Gwanghamun! The staff at both the front desk and the restaurant are so friendly and provided excellent service! The breakfast was fantastic, flavourful, with a wide range of cuisines. The most perfectly cooked omelette made at the station was a particular highlight, including the coffee and bread pudding.
The rooms were also immaculate and the bed was so comfortable, with great quality toiletries provided.
The hotel’s location is also excellent with walkable distance to the palaces, supermarkets and various places to go for lunch, dinner and shopping especially due to the hotel’s central location. Saying that, the room was still quiet and allowed a comfortable and relaxing sleeping experience.

We had a fantastic time at Shilla Stay Gwanghamun and would like to thank the excellent hotel staff for being so welcoming for our first time in Seoul (and Korea!).

Friends_and_family Family

10/10

Exceptional

19 May 2026

Grigoriy Valentinovich

Great staff. Clean room. Good breakfast.

Self

10/10

Exceptional

18 May 2026

Julie

Super bien situé

Business Family

8/10

Excellent

15 May 2026

Soungwon

The hotel itself was in a good location for us, clean, nice staff.
But the room was SO HOT the entire time we stayed here for 5 nights. From the first night when we came in and forward the room was 23.5- 25 degrees C. We were uncomfortable sleeping at night, even after we had showered before going to sleep. The AC needs to be fixed. In the summer it is probably miserable

10/10

Exceptional

13 May 2026

Daryl

Walkable distance to transit and food. Very centrally located to mostly office workers so relatively quiet from the general tourists.

Self

8/10

Excellent

13 May 2026

Ratna

Good location, well connected

Self

10/10

Exceptional

10 May 2026

Ji-woong

Spend little over my budget to stay in a better place.
I definitely made the right choice.
Even I got more familiar with the area so I could pick a more affordable place, but I would check the deal for this place before I start searching for something new.
A lot of different and decent places to eat, I maybe wrong; I could say it's the center of Seoul to visit anywhere else I wanted to visit.
Definitely high populated area but it's not even close to shoulder-bumping.
I'd return here if I'm traveling back here.
No stain, odor in the room. The elevator is quick, quiet, and gentle.
All of the staff are friendly and helpful.
No idea of parking and breakfast.

Self

10/10

Exceptional

09 May 2026

Timothy

Clean room

8/10

Excellent

09 May 2026

Ioana

Overall great. I really loved the big shower, and the super heavy rain overhead shower. Very clean but AC was a bit warm so was keeping the window open all the time

Business

8/10

Excellent

07 May 2026

JOHN

Got a « deluxe family room » for 3 but it was basically a standard room with a twin “squeezed” in. Tight squeeze. Staff very nice and helpful however. Right downtown so that’s good also.

Corridors and rooms started to look their age. Corridor rugs look to be coming loose with lots of “waves”.

However overall a decent experience.

Family

6/10

Pleasant

05 May 2026

Anna

Clean room and good wifi.
Centralised setting of temperature resulting in warm uncomfortable nights.

Partner

10/10

Exceptional

05 May 2026

chong Min

Breakfast buffet was good

6/10

Pleasant

05 May 2026

Pablo

It is not a 4 star hotel as published
Very low maintenance
Bedroom very small

Partner

8/10

Excellent

04 May 2026

Liliana

Helpful staff

Family

6/10

Pleasant

02 May 2026

William

Ok 7 night stay. Staff were friendly and helpful, the breakfast was nice, and everything was very clean. It’s also in a good location with a lot of attractions nearby.

However, the room and hallways were pretty worn and the hotel is generally in need of refurbishment. The rooms are also very hot and they won’t or can’t turn on the air conditioning properly so instead they give you a room fan. I would definitely not recommend staying here in summer. The gym is small with limited equipment, but probably similar to other hotels of this size.

Business

6/10

Pleasant

01 May 2026

Kevin

The rooms are clean, the upkeep of the property is poor. The staff was nice enough. The airconditioning did not work. We would put it on 18 and the lowest it would get was 23 unless we had a fan blowing and it would get to 22. The bar does not open until 6:00 pm and they do not have any kind of room service. The breakfast is the exact same thing everyday which is not great if you stay for an extended period of time.

Partner

8/10

Excellent

01 May 2026

Jason

Very nice, great value

8/10

Excellent

28 Apr 2026

Bao

The room was really clean staff very pleasant!!

Self

2/10

Poor

28 Apr 2026

Andrew

Inconsistent pet policies across their branches, the staff is stiff af. The card key is anti intuitive. D

Self

10/10

Exceptional

26 Apr 2026

Kyu Hwan

Very confirtable clean placè.

10/10

Exceptional

23 Apr 2026

Bradley

Good

10/10

Exceptional

21 Apr 2026

Hector

The hotel offered a comfortable stay with clean rooms and attentive staff. The location was convenient, close to local attractions and dining options. Amenities like free Wi-Fi and breakfast added value, though the gym was a bit small. Overall, a pleasant experience and good choice for both short and extended stays.

Partner

10/10

Exceptional

18 Apr 2026

Brad

Great hotel in a great location. We were able to explore every night and find new things to do. Very close to a number of subway options which make transport around Seoul so much easier. Would recommend to anyone wanting the convenience of Seoul at your fingertips

Self

10/10

Exceptional

18 Apr 2026

Hanna

clean room, helpful staff convenient location

8/10

Excellent

18 Apr 2026

Esther

The accommodation was good. The bedding good, pillows stinky like oily hair. Otherwise, good location.

Self

6/10

Pleasant

18 Apr 2026

Esther

The accommodation was good. The bedding good, pillows stinky like oily hair. Otherwise, good location.

Self

8/10

Excellent

12 Apr 2026

Namhee

The breakfast buffet was convenient, but some dishes were old or overcooked. (Cheese, cold cuts, waffles ... were served dried)

Air conditioner was not on according to the front desk, and the room was too warm and stuffy. We were not able to adjust the room temperature while we stayed. The front desk suggested to keep the window open while the city's air quality, pollution, was terrible. Not a safe / ideal stay for a family with kids or sensitive group.

Laundry washer/drier in service room was free but not functioning. We tried twice to wash and dry (wasting hours waiting) and moved on to a local laundromat near by.

The hallway carpet in the hotel was uneven and improperly installed, creating a potential safety hazard. This condition could be especially dangerous for guests using wheelchairs or for young children, as it increases the risk of trips and falls.

The location was very convenient. Easy to access subway lines and a lot interesting places.

8/10

Excellent

12 Apr 2026

Jaime

Breakfast buffet (pay) is pretty good. Many lunch selections and cook to order eggs. Coffee and juices. Closes fairly early during weekday.

8/10

Excellent

09 Apr 2026

Chee Yoon

The hotel was located within close proximity to two subway stations along two different subway lines. This made commute by subway really easy. There were many eateries in the neighborhood too which different food choices which was a plus point.

Partner

10/10

Exceptional

06 Apr 2026

Anthony

C

Business

10/10

Exceptional

06 Apr 2026

Xuan Trang Ho

Simple and clean hotel. Rooms are small but we only slept there.

10/10

Exceptional

05 Apr 2026

Kiana

The hotel is located at a very convenient location which is helpful since Seoul is relatively widespread and a decent number of areas can be reached even via walking. For example, the Gyeongbokgung palace is within 12 minutes, Insadong Cultural street within 9 minutes, Ikseondong Hanok street within 21 minutes and even Bukchon Hanok village is within 22 minutes. The subway station is also within 7 minutes if not wanting to walk. The hotel is clean and staff is very helpful. The breakfast buffet was delicious and had a lot of options. I would definitely recommend this hotel.

Family

4/10

Poor

05 Apr 2026

ommer

The hotel is very dated. Have stayed at many 3 stars that were better. There is no world in which this is a 4 star hotel. To top it off AC didn’t work and rooms were 80’F. Only positive was the location; very central and we walked to most places.

Partner

8/10

Excellent

03 Apr 2026

Verified traveler

Dislike the central heating can be very stuffy at night

Partner

10/10

Exceptional

03 Apr 2026

Jan

Don't know

Partner

10/10

Exceptional

30 Mar 2026

Joan

Clean rooms
Friendly staff
Great views

Partner

8/10

Excellent

28 Mar 2026

Vicki

Nice, clean hotel in very convenient location for tourists. Free laundry room. Only a couple frustrations: Only way to cool room that got a bit hot was open the windows (or ask for a fan), as it was still the considered the cooler time of year and no AC or way to adjust the room temperature. Also, the restaurant only had bar snack-type food, no meals. And, nothing really vegetarian. So, it wasn't really an option for me for a place to eat if I wanted something easy and quick. No room service, no actual bar area.

Self

6/10

Pleasant

23 Mar 2026

sam

Good hotel with clean rooms and decent staff

10/10

Exceptional

20 Mar 2026

Shimeng

cool

10/10

Exceptional

07 Mar 2026

Kim

A guest close to my room was smoking in their room and staff wasn’t able to find the culprit.

Self

10/10

Exceptional

02 Mar 2026

Simone

Room was great. Great space for luggage, bathroom spacious and big shower space. Great loccitane amenities.

Friends

6/10

Pleasant

28 Feb 2026

Andree

It’s was clean . Taxi service very unreliable

Self

6/10

Pleasant

22 Feb 2026

Christopher

I recently stayed at this hotel and found it to be perfectly fine overall. The location is good and convenient, and I booked the room at a reduced price. However, even with the discount, I’m not entirely sure it was worth the money.

The bed was comfortable and the room was clean, but there was nothing particularly special or memorable about the stay. Unfortunately, the view from my window overlooked pipework and trash at the back of the building, which was disappointing.

Breakfast was fine, decent selection and quality but again, nothing that stood out. Overall, I feel there are other hotels in Seoul offering similar quality for a lower price. Given the reputation of the Shilla brand, I was expecting a bit more in terms of experience and value.

Partner

6/10

Pleasant

05 Feb 2026

OH DAE

Staff

Friends_and_family Family

6/10

Pleasant

01 Feb 2026

Bong

Rooms are small. somewhat outdated in comparison of other similar price hotels. Hallways are scratched and needs renovation. Parking is not recommended here. Terrible experience with parking. Overall 6 out 10.

8/10

Excellent

31 Jan 2026

sheila

Good stay, but room is too small

10/10

Exceptional

30 Jan 2026

Yoon

Friendly staff, clean room, however o

8/10

Excellent

28 Jan 2026

Yanghee

Nothing stood out except the location. The room condition, breakfast, and furniture were all mediocre.

The old, noisy bidet needs to be replaced. The woobly bathtub must be fixed, as it poses a safety risk, and the flooring clearly shows an area that requires repair.

The room condition does not meet the standard of care expected for guests. The experience did not live up to the “Shila” brand.

Business_and_leisure Family

8/10

Excellent

19 Jan 2026

Love

All good

Leisure Family

10/10

Exceptional

15 Jan 2026

Gihoon

Clean room, Kind staffa

10/10

Exceptional

15 Jan 2026

gihoon

Clean room, Kind staffs

10/10

Exceptional

15 Jan 2026

Heyhoon

I enjoyed this place to stay. good location and nice ppl.

Leisure Family

10/10

Exceptional

12 Jan 2026

Eon

Clean bed setting and room.
I'll stay next trip also.

8/10

Excellent

10 Jan 2026

Ling Ming

Good location in between insadong and Myeongdong. Clean rooms and friendly staff. Good value for money.

Leisure Family

10/10

Exceptional

26 Dec 2025

CRAIG PETER

Super helpful staff...went to have a relaxing night of pupus and beer and James served us. We were the last to leave the restaurant but he was so kind not to chase us out of the restautant. He was so kind and pleasant and he always had a smile when he was speaking with us. Went to the front desk for help with restaurants and they printed out a map of nearby places. Checking out, Dahlia was so happy and friendly to assist me. For a single traveller, my room was just the right size for me. However, a room with two beds seemed to be on the smaller side. The atmosphere was very welcoming and warm. The location was perfect walking distance to Insadong, Gwanghwamun Square, The Palace, Hanbok Village, the subway and a lot of eateries.

Leisure Friends

10/10

Exceptional

24 Dec 2025

Suk J

Location

10/10

Exceptional

16 Dec 2025

Jeong Ah

They offered fresh awesome breakfast buffet for both western and Asian food

Leisure Friends

10/10

Exceptional

13 Dec 2025

Gabriela

Great spot, super clean, very worth it!

10/10

Exceptional

13 Dec 2025

YOUNG IL

.

10/10

Exceptional

12 Dec 2025

Umar

The best central Seoul Hotel for the price and convenience.

Business

10/10

Exceptional

11 Dec 2025

Gabriela

It was a great stay! clean, very good location and very kind staff.

6/10

Pleasant

10 Dec 2025

Teresa

Lobby staff and friendliness of check-in staff were good. The location was optimal esp if using subway it was a quick 7 minute walk from station. Lots of convenience stores around. However, the room was very bare and small. It did have a small nook with hot water maker tea bags and coffee (in a bag similar to tea) and refrigerator which was very nice. The beds were clean and bathroom was tiny. Since I only stayed overnight it was fine but it wasn’t the most comfortable hotel room and I definitely wouldn’t want to stay there for more than overnight because of that.

Leisure Family

8/10

Excellent

09 Dec 2025

Paul

Spotless room, great view, but don't try and get breakfast early, they're very strict on timings.

10/10

Exceptional

04 Dec 2025

Heekwon

Had a quick and comfortable stay at a great location

10/10

Exceptional

03 Dec 2025

DAE HYUNG

All good

10/10

Exceptional

30 Nov 2025

Qunying

The room was clean, bed was comfortable. It is right beside the oldest temple in Seoul, and a few blocks away from the palace and culture street.
Service people are courteous and speaks English.
We enjoyed our stay there.

Leisure Family

8/10

Excellent

30 Nov 2025

Jonathan

Above basic business hotel.

Leisure Family

10/10

Exceptional

26 Nov 2025

Felipe

Room was spacious and staff was excellent. Great spot to park if you bring a vehicle.

10/10

Exceptional

22 Nov 2025

Eleni

Everything was great.

Business Friends

8/10

Excellent

22 Nov 2025

Keith Thomas

Nice room with a good view

Partner

6/10

Pleasant

18 Nov 2025

hei

So i chose this hotel for the first time to try becvause of all the raving reviews and videos that even korean people on social media posted but there was lowkey disappointment? At first checkin was fine, lobby was classy looking but i get up to my floor and the carpet is a mess. Its uneven and rising in some places, for a decently pricy room that seems a bit lack of attention. Room was nice but not nearly as spacious as ive had for the same place and for nicer quality in Seoul, especially seeing as this is for such a central location for such a well known hotel chain? The complementary washer/dryer is the worst ive used in korea. Dryer ran for 1 hr 30 min on starndard cycle and my clothes were STILL damp... Ive never had this issue in korea, only in Japan so it was disappointing. Overall for the cost of each night compared to competitors in the same central location of gwanghwamun, this was a very lackluster experience. I will not be staying again. Also the 'free duty free' voucher was never given to me even tho i asked about it, and that was the selection for the room that i selected. Not sure what it wouldve been but at least give what yall write is included in yalls room selection. Overall this was a mediocre experience and i will not be coming back to Shilla Stay at least for the gwanhwamun location. it was such a disappointment after seeing all the reviews of the rooms and experience of other people online.

Friends_and_family Friends

10/10

Exceptional

17 Nov 2025

Kierre

The staff at check in and breakfast were extremely helpful. The room was absolutely amazing. Definitely loved the shower. I was on the 10th floor in this stay (stayed at another Shilla location) and the view was beautiful. Especially at night. Breakfast buffet was okay considering the region and my diet. When I go back I’ll definitely be staying at one of their locations.

8/10

Excellent

17 Nov 2025

JI YOUNG

Yes. The room temperature was good and breakfast was also good and fresh.

10/10

Exceptional

16 Nov 2025

Andrew

Place is safe space for a solo traveller. Staff is really friendly. They pay attention to small details.

Leisure Self