Name: Smartments Business Wien Hauptbahnhof
Address: Gertrude Frohlich Sandner Stra E 15, Vienna, AT

10/10

Exceptional

25 Jul 2026

Jeanette

It was affordable, great location, and I really liked the kitchenette (stove top, nespresso machine, mini fridge with the freezer, microwave and convection oven.) My room had plenty of counter space and seating. The nespresso coffee machine in the lobby was also very nice to start the day for all the site seeing and walking or end the day with a pastry.

The only negative is that there is no air conditioning but the window does open all the way to allow a breeze.

As a solo traveler, I would definitely stay again...and bring my small portable fan.

4/10

Poor

23 Jul 2026

Natalie

It was extremely hot and fans that were provided also barely worked. A very uncomfortable stay.

8/10

Excellent

01 Jul 2026

Keva

Great place to stay for an overnight very close to the Vienna Central Train Station. A grocery store (Billa) is also just around the corner. Self-check in went well. No way to leave your luggage though. Room was clean and well equipped but we found the double bed mattress was a bit thin and not especially solid. That said, we were very happy with the cleanliness and convenience (to the train and groceries) and price and would recommend this hotel.

Partner

6/10

Pleasant

22 Jun 2026

roger

This was not our first stay at Smartments, we have always picked the Studio XL, its in a good location at a good price and the rooms are what you want if you don't want to do a standard hotel but want to have the freedom to prep your own meals etc.
Our check in was smooth, on opening the room door we were greeted with strange smell, it only seemed to be near the inside of the door but you noticed it every time you entered, didn't matter how much we cleaned the area and the kitchen area it still lingered, beside that the room fittings are now starting to look worn and well used.
On the plus the rooms are clean otherwise the shower works very well and the provided fan moves the air to keep it reasonably cool.
The laundry there are 6 washing machines and work well, cost 2 Euro for a wash.

Partner

6/10

Pleasant

21 Jun 2026

Dan

My 3 star review was heavily influenced by the heat wave that hit Vienna at the end of June. This hotel is excellent except the fact that it has no air conditioning!

Partner

8/10

Excellent

21 Jun 2026

Paula

Very short Walk to train station.

Family

8/10

Excellent

16 Jun 2026

Jill

Great location- literally next door to Vienna Hauptbahnhof. It would be nice to have a welcome pack of coffee, tea. & milk pods - but hey, all really good. Air con? Might need it in Vienna in Midsummer - but not need early June so didn’t miss. Would pay to consider though. I will definitely book again - bring my own coffee/ milk & stick to not July/ August

10/10

Exceptional

11 Jun 2026

Sarah

The room was small but comfortable. I could self cater. It was close to the train stations and I felt safe

Self

6/10

Pleasant

10 Jun 2026

Ghazal

It is placed 3 min walk from/to Wien HBF, which is very comfortable, especially if you want to get to the airport. The place itself is nothing fancy, and the rooms were small, but it was clean, and the bed was also comfortable.

The Laundry is in the basement, I checked it and I decided I can wait to go home and do my laundry. The vibe of the whole place was like a nice university dorm.

Self

6/10

Pleasant

06 Jun 2026

Raymund

Place is very convenient from the central train station. The room can be hot at times and you inky have a tower fan. You will be forced to sleep with the window open, however, it is so awkward to sleep when there’s an office building across the street who can see you sleeping.

Self

10/10

Exceptional

06 Jun 2026

Dennis

Such an easy and relaxed way to enjoy the city. Like goimg home to your own place at the end of a long day. Freedom and independent movement.

Partner

10/10

Exceptional

28 May 2026

Etienne

Really great stay near the main train station!

10/10

Exceptional

23 May 2026

saul inocente

La cama estrecha para 2 personas .
Todo lo otro muy bien

Partner

10/10

Exceptional

23 May 2026

Peter

It's close proximity to Wien Hauptbahnhoff makes it good place to start navigating Vienna. The hotel was well-maintained, quiet and comfortable.

Self

6/10

Pleasant

22 May 2026

Elise

The room was right next to the station, good amenities with fridge and hot plate. Unfortunately, there was no air-conditioning except for a small portable fan which couldn't go anywhere near the bed. The weather was only 21 degrees but the room would have been close to 30 degrees and impossible to cool down so sleep was impossible

Partner

4/10

Poor

17 May 2026

Areefa

The room was clean and the hotel was conveniently located near the station, but the staff was never available. Our room featured a kitchenette with a microwave, induction stove, sink, dishwasher, small fridge, and a coffee machine; however, coffee supplies were not provided. The two things we disliked most about this hotel were the total lack of staff—even for check-in—and the extra charge for room cleaning.

Partner

10/10

Exceptional

16 May 2026

Akash

Lovely property at the middle of the city. So convenient and clean

10/10

Exceptional

04 May 2026

Melissa

Compact and tidy; very close to the station ❤️

Partner

10/10

Exceptional

23 Apr 2026

Janine

The Smartments room was very clean and well stocked with dishes and cookware. Very close to public transportation and the Vienna Central Station. Conveniently located to shopping and great restaurants. Super comfortable and a great value for the price!

Partner

6/10

Pleasant

16 Apr 2026

Claudia Belen

The kitchen utensils were sticky and dirty.
There were drunk and loud people in the hall and I couldn't sleep or

8/10

Excellent

09 Apr 2026

Nimal

Very easy to get to the train station. Technician also helped us to sort out the induction cooker issues. He was very helpful and attentive to our needs.

Friends_and_family Family

8/10

Excellent

07 Apr 2026

Nimal

Our room was very clean. We had a problem with the cooker and reception staff sent a technician to fix the issue. Very easy to walk from the railway station.

10/10

Exceptional

06 Apr 2026

Loren

This place is the perfect spot if you are traveling around Vienna. Literally on the doorstep of the central train station and next to a main underground station and tram stop. There is a Lidl and Aldi nearby so perfect if you want to grab some food in. There was a small kitchenette which included a hob, microwave, toaster, fridge, sink and dishwasher.
The shower was nice and powerful so 10/10 there. The bed wasn't that comfortable but I have slept in worse beds. The only downside to the room was there was no Aircon and it got very stuffy in the room. You can open the window wide but we were on the ground floor and didn't feel safe doing so at night. The hotel also didn't offer fans.
Contact with the host was quick and easy, however when I asked a question early one morning they got back to me a minute later, so I believe this was AI. There were staff on the desk but that was only for select times Monday - Friday, so we didn't speak to anyone whilst checking in or out.
The room was also only cleaned once during the week we stayed there, which we didn't mind but may be a pain if staying longer than a week.
Overall, I think this place was perfect for a trip to Vienna and I would stay here again.

Partner

10/10

Exceptional

03 Apr 2026

Karen

I've stayed here many times over the years and every trip has been excellent. It's very secure, very clean, very well situated (next to the main train station and, therefore handy for buses, trains and the underground).....and all this for an extremely reasonable price. I now never think to stay anywhere else when I visit Vienna

8/10

Excellent

29 Mar 2026

Rilind

Room had spider webs in the corners of the room, very dusty. Seems like they do a superficial clean if even that. At least bedsheets were clean and stain free.

Self

10/10

Exceptional

29 Mar 2026

Sassan

Conveniently located

Self

6/10

Pleasant

14 Jan 2026

GISELLA

The room was ok, the staff was not available during the weekend, as as we left on tuesday, they didn´t even looked at us

Partner

8/10

Excellent

09 Jan 2026

Roberto

all fine

Leisure Friends

8/10

Excellent

06 Jan 2026

Maritza

All basic necessities is available within reach.

Leisure

10/10

Exceptional

05 Jan 2026

Elaine

Great

4/10

Poor

05 Jan 2026

Lynette

The hotel was conveniently accessible and easily located.

8/10

Excellent

05 Jan 2026

valinda

Clean, close to trams,metro,train station,shopping.
Staff were very friendly and helpful

Friends_and_family Friends

10/10

Exceptional

03 Jan 2026

Kit Yee

Yes the staff assigned a quiet room , and non smoking area on ground floor for me according to my request . Thank you very much . I truly appreciate it

8/10

Excellent

02 Jan 2026

Yat Sin

The electric stove was not working.
No hot water supply.
The laundry room is on an unknown floor; there are no clear signs.

Partner

10/10

Exceptional

21 Dec 2025

Graeme

Really good pre-arrival communication - answered all my questions, easy to get in touch with, really easy to find. Vert clean and comfortable. Provides everything you need.

Leisure Partner

10/10

Exceptional

21 Dec 2025

brian

It was all good

Leisure Self

6/10

Pleasant

21 Dec 2025

Aaron

If you want to relive life in a dorm, this is your place! The sparse furnishing complement the carpet stains and chipped paint. This budget place fit the bill for easy access to the train station but if I return to Vienna I would pay a few dollars more for a place that splurges on shampoo/conditioner that is different from the hand soap.

Leisure Self

10/10

Exceptional

17 Dec 2025

Aviezer

Perfect location for a night near the train station

Business

10/10

Exceptional

13 Dec 2025

Megan

Location was fantastic, close to the train station and any transport we needed to catch. Easy check in and room was great.

6/10

Pleasant

07 Dec 2025

Nicolle

Amenities were great, room smelt stale, whilst room was fine corridors etc were run down. Great location.

Leisure Family

10/10

Exceptional

06 Dec 2025

Lang

Excellent location.

6/10

Pleasant

02 Dec 2025

rachel

I loved the concept of an aparthotel and I loved the location. Unfortunately, the WIFI cut in and out all week making it really difficult for a work trip. Also, I returned from a day trip to find the cleaning staff had left my room door open ... I think with some better wifi and more attentiveness this could be a really fantastic place. As I said, the location and concept are great :)

Business_and_leisure Self

10/10

Exceptional

22 Nov 2025

Willis

Clean room easy check in and check out very good location for public transport just a nice place to stay

Business Family

10/10

Exceptional

22 Nov 2025

Connie

An overall wonderful, comfortable place to stay for a 2 week trip and conveniently located near multiple public and private transportation options. It felt like a home away from home. The bed was awesome; the pillows, not so much, but I had a way to rectify that. I always felt safe and secure.

I had friends paying a premium price to stay at a luxury hotel and complained that their lodging was hot and stuffy with no way to adjust the temperature or open a window. That made me feel even more positive that I had chosen the best low cost option available for me!.

Self

10/10

Exceptional

20 Nov 2025

Daniel

Nice, quiet, clean

Friends_and_family Family

10/10

Exceptional

16 Nov 2025

Nicholas

Clean spacious room with nice kitchen super convenient location

Leisure Partner

10/10

Exceptional

11 Nov 2025

Arzu

Everything was great, clean and newly furnished rooms, all amenities provided. Very close to central train station and well connected to the city via transport. Good dining options around. Would be my go to if I visit Vienna again.

Friends_and_family Friends

8/10

Excellent

07 Nov 2025

Lilaben

Good twin bed accommodation. Public transport hub very near.

2/10

Poor

04 Nov 2025

Mark Gregory

No customer service or response when we needed it

8/10

Excellent

04 Nov 2025

Ok karen

This place is close to cental station. This station has lot of shops (bakery, convinien store, book store, gift shop, etc).
Easy to go to city center.
Kitchen was small, but enough to use and clean.
Overall I was very happy to stay here.

10/10

Exceptional

04 Nov 2025

Sylwia

Perfectly clean room, amazing location close to train station and all the most beautiful places you need to see. Friendly staff absolutely recommend when you travel to Vienna

Leisure Friends

10/10

Exceptional

28 Oct 2025

Braiden Lindsey

The studio space was great for the two weeks I needed. Modern and clean (ignoring the common hall carpets), friendly and helpful staff, decent and affordable laundry machines in the basement, perfect location for catching all sorts of public transportation, dining, shopping, etc. The main issue would be no A/C or way to adjust the heat, but opening the window does help except then it’s very, very loud outside. The temperature is manageable in the colder months, but this would not be an option for the warmer months. An in-unit fan would be nice. Overall, I would recommend this place as long as you know your temperature preferences. It’s really everything else you need.

Leisure Self

6/10

Pleasant

28 Oct 2025

Mehdi

Really great place to stay. Modern, clean, and right next to Vienna Central Station. However, they don't store luggage, which would be fine normally. But they suggest storing luggage through Radical Storage and offer you a discount. Radical storage finds you stores to leave your luggage but this is problematic as the first store I went to was closed and turns out the owner was on holidays (thanks to Google lens for translating). It was cold and raining and my luggage got wet standing outside and waiting for Radical customer support to find me another place. I asked them to find me the next closest place and they booked me somewhere that was a 10-15 minute walk away in the rain. Not a pleasant experience. The hotel should not be endorsing this method of luggage storage. Additionally, Netflix wasn't working on the TV and when I asked for support, there was no communication.

Leisure Self

10/10

Exceptional

27 Oct 2025

Jose

Clean and safe

Leisure Partner

8/10

Excellent

23 Oct 2025

Bartosz

All great despite bad pillows

Leisure Partner

6/10

Pleasant

22 Oct 2025

Christopher

Good size room and location for the price. But zero communication from the location, a run down interior. I had several questions that were sent via text as requested, which were just never answered or acknowledged.

8/10

Excellent

22 Oct 2025

Tao

Nice place to stay and a few minutes walk from central station

Leisure Self

6/10

Pleasant

21 Oct 2025

Yongho

Good location and that's it.

Perfect location.
Easy access and clear instructions.

Property seemed not perfectly managed and appeared to be not properly cleaned. So many dirty wall marks. Also hair dryer with sticky dirt all all over.

Partner

8/10

Excellent

21 Oct 2025

Ken W

Apartment style hotel near the train station which was convenient. Small room with all the amenities of a kitchen. Room faced a busy street and was very warm so we had to open the windows and it was noisy. No actual reception area but we appreciated the help in checking in by a staff member. Close to many dining options.

Partner

10/10

Exceptional

21 Oct 2025

Mara

Muito perto da estação de trem o que facilita a locomoção. Restaurante Vapiano fica embaixo e tem várias opções de comidas boas. Tem uma mini cozinha no quarto, cama confortável, limpo.
Super recomendo!

Leisure Friends

6/10

Pleasant

19 Oct 2025

Marjorie

Found food in microwave & shopping bags with garbage in the closets
A coffee cup was chipped & a drinking glass was badly cracked.
No tea kettle. No sponge to clean with. No soap dish in shower. Not enough light in kitchen area…too dark.

Friends_and_family Friends

10/10

Exceptional

18 Oct 2025

Shelley

Walking distance from train station, good restaurants close. Easy to get to main tourist attractions. Never interacted with any staff, all done online. Easy Peasy

Partner

2/10

Poor

16 Oct 2025

Marcelo

Horrible Stay: Cockroaches, No Support, and Misleading Communication.

My spouse and I had an awful experience during our stay at Smartments Wien Hauptbahnhof from October 4–7, 2025. Communication with the property was nearly impossible from the beginning. I tried several times through WhatsApp and other channels to arrange an early check-in, but received no clear response for hours.

When we finally checked in, we were shocked to find cockroaches and other bugs, including on the bed and surrounding surfaces. The property states that no staff is available on weekends, but there is an emergency line — unfortunately, it was completely useless. We called, texted, and emailed repeatedly, but no one ever replied. Even Hotels.com tried contacting them on our behalf and couldn’t get through to anyone.

Adding to the frustration, their automated text bot was misleading, repeatedly assuring us that “our message had been forwarded to the team” and that someone would contact us shortly. We trusted that response and waited, but no one ever followed up.

We eventually had to leave early because the conditions were unsanitary, unsafe, and completely unacceptable. This experience caused enormous stress and nearly ruined our trip.

Until Smartments fixes its pest issue and implements real customer support instead of an unresponsive bot, I strongly recommend avoiding this property.

Partner

10/10

Exceptional

15 Oct 2025

Melissa

The check in was good. Communication all good. Easy to find. Really near to the railway station and walking distance to centre. Rooms were very clean and smelled fresh. Had everything you needed.

Partner

2/10

Poor

14 Oct 2025

Michael

Communication and check-in or an absolutely horrible process. Their “AI” assistant is just a regular old customer support chat. Can’t do anything for you. It will just say “” and then no one will get back to you.

DO NOT book this hotel if you plan on arriving evenings or weekends. At the Wien Hauptbahnhof location there is an actual human at the front desk during weekday daytime hours. It probably would be fine if you arrive during those hours. I arrived Sunday, and there was no one around.

I was able to get in, but the slight price discount was not worth the stress. I will avoid these in the future.

8/10

Excellent

13 Oct 2025

David

I gave this four stars. For the price, it is five. Self check-in was easy. A block and a half from the Hauptbahnhof station. Good, varied dining options within a few blocks. Common areas in the building were a little worn, but our little apartment was clean and comfortable, including a small refrigerator, double burner stove and a microwave.

Leisure Partner

10/10

Exceptional

12 Oct 2025

Smita

Very convenient location

Partner

6/10

Pleasant

11 Oct 2025

Carl

Good location for transportation, next to metro center. Room and property are clean, kitchen setup fine, but coffee maker is suck, even the one at the lobby. over all good for the price you paid.

Leisure Family

10/10

Exceptional

11 Oct 2025

George

Clean Close to transport Laundry facility

10/10

Exceptional

09 Oct 2025

Paul

so nice!

Self

10/10

Exceptional

07 Oct 2025

Niko

Clean and walkable

Leisure Family

8/10

Excellent

06 Oct 2025

Christian

Very close to Vienna Main train station, which in contrary to the area of many other European train stations is rather quiet and clean. The area also offered numerous supermarkets and various good restaurant options within close vicinity.

Leisure Partner

10/10

Exceptional

05 Oct 2025

Kristine

Close to public transportation-train, bus. Two grocery stores within walking distance. Restaurants nearby. If you come after hours, you can’t get in the building to register until someone leaves the building to open the door. The front desk is open at such limited hours. Aside from trying to get in the building. It was good. I noted several people frustrated with getting in the building. Once you have your key from Check in, it is easy.

Leisure Self

8/10

Excellent

01 Oct 2025

Sequoia

Very convenient right next to the main train station. Not particularly an area of interest beyond that, but well connected. No soaps provided in the bathroom, so bring your own. Could not find an air conditioning control, so just opened windows. Easy to get into, though fully automated—no personnel on site. Had to request the confirmation number by messaging them through Hotels.com after booking, because the Hotels.com confirmation number will not pull up your reservation. Recommend doing this far in advance of showing up.

Friends_and_family Friends

8/10

Excellent

01 Oct 2025

ROSHANA

Clean room. Walkable to the train station. Communication and follow-up with the hotel are very good. Everything is done through WhatsApp messages. You can do prior check-in on your phone and just collect your key at the hotel. We reached around 11pm and had to use the self-service system to get our keys. We stayed one night and the next day we stored our bags at Vienna train station and took the U1 metro line to Old Town. The hotel room was good for 1 night. It was end of September and although there was a fan in the room, we still felt hot. Overall, apart from the fact that they don't have air conditioners, I would definitely recommend to stay at this hotel especially during cooler seasons.

Leisure Partner

2/10

Poor

27 Sep 2025

Bianca

Poor checkin process. No airconditioning in rooms. Facilities felt unkept and unclean

10/10

Exceptional

27 Sep 2025

Gene

Close to transportation

Family

10/10

Exceptional

25 Sep 2025

Ewa

Very close to train station, clean, comfortable.

8/10

Excellent

24 Sep 2025

Thomas

Very good apartment hotel including useful facilities, e.g Nespresso machine etc. Helpful staff. Recommended

Business_and_leisure Self

10/10

Exceptional

24 Sep 2025

Angela

Good

10/10

Exceptional

24 Sep 2025

yongwei

Excellent location next to the Vienna main train station and easy access to city transportation options. The online and onsite check-in was easy and the room is clean and the rate was very ressonable.

Leisure Family

6/10

Pleasant

23 Sep 2025

Harry K H

Great location! But there was no air conditioner in the room. It was very hot and stuffy even with the window opened and the fan turned on. Hard to sleep at night.

Partner

8/10

Excellent

23 Sep 2025

Sassan

Very accommodating staff good location clean room👍

Business_and_leisure Self

8/10

Excellent

21 Sep 2025

PUI SZE

Great location near main station and good supply of kitchenware with cutlery and dish washer can use, but a bit disappointed that no dish washing capsules provided, it required to buy it on our own and we won't expected to buy a bulky pack of capsules along the trip (it better mention in advance and we can bring some capsule from home), also no coffee capsules refilled during our four nights stay.

Leisure Partner

6/10

Pleasant

20 Sep 2025

Rana

Need to get air-conditiong . It gets very hot during day even in September. Moreover , if you open the windows, being on busy street & being near to train station , you can’t sleep. However, it fas exellent is well linked with public transport

8/10

Excellent

18 Sep 2025

Yuchan

Close to the train station, clean and tidy room

Leisure Family

10/10

Exceptional

17 Sep 2025

Jan

Great location highly recommend. John. B

Business_and_leisure Self

10/10

Exceptional

13 Sep 2025

Karen

Over many years I've stayed here lots of times and it's still my favourite option for a hotel in Vienna. The location, down a short street from the main train station, underground and bus connections is truly fantastic. And the place itself is perfect for what I need: safe, quiet, clean and offering a small kitchen area so that I don't have to eat in restaurants for every meal - both cheaper and more relaxing.

Leisure Self

8/10

Excellent

10 Sep 2025

Richard

Close to the train station

Leisure Self

8/10

Excellent

01 Sep 2025

James

Overall the condition is very good and new but the shower wall has stains which can bee seen clearly accumulated for some time because of fungus. It won't be exist if it is cleaned every time. However, I really like the location and the in-room setting with free coffee offering. By the way, I forgot my yogurt in the fridge, hope someone or the staff can enjoy the lactose free yogurt:-)

8/10

Excellent

29 Aug 2025

Carolyn

A really great deal for a private room in Vienna. Well maintained and the check in / check out process was super easy. Could have been a bit cleaner, with more attention to detail. Lack of amenities but that is OK considering the price. Conveniently located next to the main train station and only a short subway ride away from the center.

Leisure Self

10/10

Exceptional

13 Aug 2025

Satish Waman

Very well managed and located

Partner

4/10

Poor

10 Aug 2025

NAEMEH

An AC in the summers is a must. I really can’t understand how a fully renovated apartment that looks as good as this wouldn’t have an AC. It was like sleeping in hell with no ventilation and a small portable fan that had no use.

Partner

8/10

Excellent

09 Aug 2025

Baris

Great place to stay

Leisure

10/10

Exceptional

04 Aug 2025

roger

Revisiting Vienna

Close to main station and other public transport, it ticks all what we required from our stay in Vienna, this was our 4th stay here and suits our needs, an equipped galley kitchen, comfy bed and a good shower, everything is clean and tidy and some basic cleaning supplys are there to aid you, if you like a bit of independence from something other than a bland hotel room this might suit you.

Partner

6/10

Pleasant

30 Jul 2025

John

Clean and comfortable. Would benefit from safe in the room for valuables

Leisure Partner

10/10

Exceptional

29 Jul 2025

Vishwas

The experience of stay was very pleasant and comfortable

10/10

Exceptional

26 Jul 2025

Salvatore

I had a great experience. The location is safe and the city center is easily accessible. There are supermarkets and restaurants nearby. I recommend it.

6/10

Pleasant

25 Jul 2025

Joachim

Good location with easy access to the train station. Easy check in. Since there is no staff to here was someone sleeping on the lobby furniture, and the amenities like fridge, coffee maker etc in the lobby were broken. The room was okay, mattress terrible and no bathroom amenities. No AC, just two old fans that kept turning off. So to get some airflow one gets to open the window and enjoy the soothing noises of the nighttime activities around the train station. Expect little and you won’t be disappointed.

Leisure Self

8/10

Excellent

20 Jul 2025

Maryanne

The sole negative aspect was checking in. No staff member is present at Reception on the weekends. I found someone to help me. Was in my room by 11 a.m. Expedient. No one should have to wait until 3 p.m.
Mercedes at Reception, during the week,was very pleasant & helpful.
Very disappointing that there is no Air Conditioning. But, survived the ghastly humidity using the upright oscillating fan. Loved the kitchenette. Everything at one's fingertips.You could make a full course neal,if desired. Proximity to Main Bahnhof was a PLUS! A 2 minute walk to access subway lines & all trains & trams. We went to Budapest & Prague. Easy to purchase all tickets at Bahnhof...for all travel.
Spar, as well as Billa are a stone's throw from the hotel. ALL one's food needs are readily available.
I recommend Smartments. Would definitely stay again.
Easy 10 minute walk to the Vienna Military Museum...NOT to be missed. Other main attractions are a short walk away. Also, take subway,then tram to Grinzing. Charming, suthentic \"Heurigen\" establishments to dine at. Then take bus up higher,hike in forest, & be treated to spectacular views of Vienna,from up on high. EXPLORE & BE CURIOUS, PEOPLE!!

Business_and_leisure Self