Name: Hotel Prinz Eugen Vienna
Address: Wiedner Gürtel 14, Vienna, 1040, AT

10/10

Exceptional

20 Jul 2026

Tirathraj

My stay was great. Near the station so very convenient location.
They kept my luggage for free as well after checkout for a few hours.
I would recommend this hotel.

Self

2/10

Poor

10 Jul 2026

Ashish

Worst hotel. It’s been taken over by new management and lost ihg status which we were not told on booking,

6/10

Pleasant

01 Jul 2026

richard

Room and bathroom are very small, generally clean but you can see dirt on the a/c vent. Walls are damaged/paint chipped from lobby to bedroom.

Friends_and_family Family

4/10

Poor

30 Jun 2026

Dana

The location of this property is great - the hotel overall is nice but our stay was not enjoyable.

My husband and I along with our two young adult stayed for 1 night - so glad we didn’t have this booked any more than that.

Our room was large but very unclean and in need of repairs. The ac did not work - we were sad but we made do but the big issue was our room was not cleaned properly prior to our arrival.

There were hairs on the floors and beds, huge dust bunnies, one of the shower doors on the corner shower stall was missing and the icing on the cake was the broken dish pieces that were left on the floor. I cut my foot and had a shard stuck in my foot.

It was at this point my husband went down to get a broom so we could sweep the floor - the hotel offered to move us to a new room.

The new room was cleaner but still had dust bunnies under the curtains and in the corners. It was better though as the shower was all intact and the ac worked.

If you have other options for your stay I suggest going elsewhere.

Family_with_children

10/10

Exceptional

26 Jun 2026

Yuriy

Great 4 star hotel close to the central train station walking distance to city center affordable prices

Self

10/10

Exceptional

26 Jun 2026

Alina

Very convenient to train, trams and attractions. Cleaning staff very friendly and helpful. Good location to hang out during the hottest part of the day during a heat wave. Nice little restaurants nearby and quiet neighborhood to walk in after dinner.

Partner

4/10

Poor

24 Jun 2026

Andrew

Honestly, if you can find a better place to stay, do it. The nice things about this hotel is it's location to the train and bus station and walkable to lots of things in the area. The down side, the staff was rude and uncaring, the a/c never worked and was never fixed, the coffee maker was broken and never worked. If you wanted clean plates or silverware, you were required to take it to the restaurant and exchange it. The shower worked great, but was very slippery.

Partner

6/10

Pleasant

24 Jun 2026

Adrian

If you are a single person, do not allow them to place you in room 818.
It’s on the top floor, by a Works Room. It’s one tiny room, no separate shower and toilet. There is no wardrobe, no air con, no bed table, no kettle.

It was an appalling experience in the recent heat.

It certainly was not 4 star as I expected. It was more like a staff bedroom.

And there was no manager on duty to complain to at the weekend.

I was very disappointed particularly as I made the booking many months ago.

Fortunately, I was moved to a room more akin to a 4 star hotel after the first night.

I

Self

8/10

Excellent

18 Jun 2026

Nichole

Nice, clean hotel with AC near the train station.

Friends_and_family Family

8/10

Excellent

08 Jun 2026

Antonija

Breakfast was fresh, stuff was nice, accommodation was nice, great location.

Family_with_children

10/10

Exceptional

23 May 2026

Jessica

Muy cerca de Belvedere Palace, restaurantes y estación central. Habitaciones muy cómodas y amplias. Personal muy amable. Encantados con el servicio para guardar equipaje.

Family_with_children

10/10

Exceptional

11 May 2026

Katharine

Excellent in every way

Self

8/10

Excellent

20 Mar 2026

Sarah

Quite a dated hotel, but absolutely fine for a night and well priced. Beautiful views of the city

Self

8/10

Excellent

16 Mar 2026

Carlos Rodrigo

The staff is super friendly. The rooms are simple but comfortable. The hotel facility could do a re-vamp. For instance there is a bar in the lobby that is out of use and it would be fantastic if it was operational. The location is great. We stayed there a couple of nights and the Belvedere is next door. Since it is 3mins away from the main train station (Wien hbf), travel from/to the airport is a breeze (15mins train ride). Easy transport to the any tourist location.

Friends_and_family Family

10/10

Exceptional

27 Feb 2026

Anita

Cleanliness, attentive staff and Location were all very good

Self

10/10

Exceptional

23 Feb 2026

Anita

*

Self

10/10

Exceptional

24 Jan 2026

Jeremi

Nice clean room, helpful staff, good location.

Leisure Self

10/10

Exceptional

10 Jan 2026

Andrzej

Clean, quiet, spacious with great views of Vienna

Leisure Self

6/10

Pleasant

05 Jan 2026

Mingjuan

Friendly staff

10/10

Exceptional

04 Jan 2026

Fernando

Everything was great!

6/10

Pleasant

04 Jan 2026

Cynthia

I made the reservation months in advance for a family suite that would accommodate three. Instead due to over booking we were given three very small rooms at a sister hotel down the street.We were not happy. I did appreciate the free breakfast and the storage of our luggage.

10/10

Exceptional

02 Jan 2026

Luis

Very kind

6/10

Pleasant

25 Dec 2025

Richard

I can only give 6 out of ten on this occasion.
Firstly, the room was on the 7th floor and only 1 lift was working most of the time. It doesn't help when the cleaners were hogging the lift. Not good for a 60 plus couple.
The pillows were too soft. The type that your head bury's into. And the room was so damned stuffy. The heating was not on but I was forced to open the double doors to the balcony every night. This was in December!
The bathroom/shower was good except for when you climbed in, you are stepping on the curved corner of the bath, even allowing for the shower glass door opened up.
The cleaners didn't vaccum at all when we requested a clean. Only the bed was made & the bins.emptied.
On our first day out, we just stepped out from the hotel entrance and stopped to check our phone map when out of nowhere a disposable lighter dropped just 2 feet from where I was standing. I looked up to see 2 x young men dressed in black polo shirts sitting on a balcony from the direction the lighter came from. I looked up with discussed. They ignored me. I thought they were guests but I later found out they were the cleaners this hotel employed! I didn't report this at the time but had I had known they were cleaners, I would have.
This is totally unacceptable, Garner Hotels! I will NOT stay at your hotels again!

Partner

6/10

Pleasant

22 Dec 2025

John

Did not get the room we reserved. check-in was very time consuming because only one person was there and there were many people checking in. parking extremely inconvenient. rooms are o k , but the showers were ridiculous, there was only half a door in the shower , so water would spill all over the floor.

Leisure Partner

10/10

Exceptional

16 Dec 2025

Kylie

Yes the check in staff were great, the room was also clean
It is a great location across from the Vienna Central Hauptbahnhof

6/10

Pleasant

14 Dec 2025

Raisa

Small room especially the bed, not even a free water. no coffee maker or anything. tight bathroom. especially for the price when i booked it. ridiculous

Self

10/10

Exceptional

06 Dec 2025

Christine

Clean rooms, great breakfast and so close to every transport option (€18 for unlimited city transport was a bonus)

Friends_and_family Friends

10/10

Exceptional

03 Dec 2025

Fe

The Sraff are very friendly. The area is convenient for food and transportation. I would like to stay there again in the nearest future.
Thank you to all the Staff especially to Miss Victoria who helped me during check-in process, etc.
Also, thank you to the housekeeper Staff for making my bed every day.

Leisure Self

6/10

Pleasant

01 Dec 2025

Cozic

Room and bathroom are very small

Friends_and_family Family

8/10

Excellent

23 Nov 2025

Mingjuan

Nice staff

8/10

Excellent

23 Nov 2025

Mingjuan

Nice staff

10/10

Exceptional

11 Nov 2025

Euric

Good location if you need to be near Wien Hbf. But otherwise, it is slightly outside the main city area and lacks a bit of life.
The hotel however was spectacular and room was very comfortable.
Special shoutout to the front desk staff, Sam, for being easygoing, helpful and friendly.

10/10

Exceptional

11 Nov 2025

Melissa

Great stay

6/10

Pleasant

14 Jul 2026

JOSE ANTONIO

Hotel muy normalito. Lo único destacable su cercanía a transporte público.

Friends_and_family Family

8/10

Excellent

13 Jul 2026

Theres

Trevligt boende. Nära till tunnelbana och tåg. Bra med luftkonditionering i rummet då det var varmt.

Hade önskat att det fanns lättillgänglig information på hotellet (gärna rummet) om staden och transportsystem och parkering eller var man kunde söka detta. Den trevliga personalen i receptionen visste inte så mycket heller.

Friends_and_family Family

8/10

Excellent

29 Jun 2026

Esther

chambre propre and clean room

10/10

Exceptional

28 Jun 2026

yaser

Konumu ve otel güzeldi, mantıklı

Friends_and_family Family

8/10

Excellent

27 Jun 2026

Murat

Otelin yeri güzel. Odanın durumu ve kahvaltısı vasat İn üzerinde. Aile ile kalınabilir.

Friends_and_family Family

6/10

Pleasant

26 Jun 2026

Christian

Rommet holdt mål, men frokosten innfridde dessverre ikke helt.

Partner

10/10

Exceptional

20 Jun 2026

Yu An

房間乾淨，浴室也很大，主要是有一個很大的陽台感覺很好，接近中央火車站，很方便的飯店

Self

8/10

Excellent

15 Jun 2026

Kyohei

Very clean and comfortable!

Self

2/10

Poor

07 Jun 2026

HATSUMI

部屋を勝手にダウングレードされて、予約していた部屋との差額の返金もなかった。
一人旅の人はどんなに広い部屋を予約しても断りもなくシングルにダウングレードされるので、このホテルは避けた方がいいです。

Self

6/10

Pleasant

30 May 2026

MAKI

下水が匂う

Friends

10/10

Exceptional

30 May 2026

Bahar

Konum olarak çok güzel bir bölge, temiz sessiz bir otel

Friends_and_family Family

10/10

Exceptional

29 May 2026

Karl Heinz

Sehr gutes Preis-Leistungsverhältnis; fussläufig 5 Minuten zum Hauptbahnhof; ruhige Zimmer zum Hof mit schönem Blick auf die Stadt aus den oberen Stockwerken; überall freundliches, an der Rezeption sehr freundliches Personal; schnelles und unkompliziertes check-in/out; sehr schönes sauberes Zimmer im 8. Stock mit Terrasse - ideal für Raucher; Bad ok mit allem nötigen; Frühstück vom reichhaltigen Buffet - Qualität durchschnittlich, aber zum gebotenen Preis völlig ok; werde sicher wiederkommen

Self

6/10

Pleasant

28 May 2026

Marcos

O único problema é o banho na banheira. Apertada e perigosa para sair e poder cair.

Partner

4/10

Poor

27 May 2026

Kyoko

Abfluss von anderen Zimmer oft zu hören, laut. das Bett war unnötig zu hoch. Duschkabine war halb Schiebetür offen.
Einzigste gut war, der einer Personal war sehr freundlich

Family_with_children

8/10

Excellent

24 May 2026

Kai

Perus siisti, hyvät kulkuyhteydet joka suuntaan.

Friends_and_family Family

8/10

Excellent

23 May 2026

Marcos

Tudo muito bom, porém o chuveiro com banheira não é muito confortável. Na verdade, tem que tomar muito cuidado na saída pois pode cair fácil.