Name: Four Points Flex by Sheraton Vienna Hauptbahnhof
Address: Favoritenstrasse, 52, Vienna, 1040, AT

8/10

Excellent

25 Jul 2026

Nertila

The room was clean and just what I needed for my trip. It was close to the train station and walkable to many attractions. The ironing room was a hit for me.

6/10

Pleasant

27 Jun 2026

Hai hoa

Staff members, Khalid, Anna were very helpful. They changed my room due to AC issues with the first room. Unfortunately the second room AC worked only one day. The next day it becomes warm. In room temperature can't get below 28C. Free coffee for all guests is great. But we won't be back. Can't sleep in hot summer without a proper working AC

Partner

10/10

Exceptional

23 Jun 2026

Pat

Yes very convenient to all facilities

Family

6/10

Pleasant

16 Jun 2026

olukemi

I enjoyed my stay overall, but my experience with Martha at the front desk was disappointing. Her communication came across as rude, dismissive, and unprofessional. When I asked about ironing facilities, I was told that she had over 50 guests to attend to and therefore could not be expected to inform guests about where to iron when checking in. I found this response inappropriate and unhelpful. As a guest, I believe basic information about hotel facilities should be communicated clearly.

In contrast, the lady working the night shift on our first evening was extremely helpful, courteous, and professional. She took the time to answer questions and made us feel welcome. Unfortunately, Martha’s attitude and rushed manner of communication did not reflect the same level of customer service.

I hope management addresses this issue, as staff interactions can significantly impact a guest’s overall experience.

Friends

10/10

Exceptional

02 Jun 2026

Jordan

The location was excellent, the hotel was very well-maintained, and the room was excellent. The staff was very helpful and kind.

Friends

4/10

Poor

31 May 2026

Samantha

Conveniently located near the central train station in Vienna and clean rooms, but service and bathroom facilities were poor. We had two rooms here. One of the rooms did not come with any shampoo or body wash - the bottles were there but completely empty at check in. There were not enough towels for the guests in our party. There was a large mosquito in the room which we told the staff about, but they shrugged it off. The showers were poorly designed, as other commenters have pointed out, as the tubs are high up and hard to enter and exit. This is a problem for elderly or mobility impaired guests. The single elevator was slow and small. Okay hotel only.

4/10

Poor

22 May 2026

Li-Chun

The location is convenient, close to the train station and a subway exit. However, the elevator is small and feels old. The shower room is also very small, and the glass door seals do not close properly, leaving gaps where water can easily spray out. The curtains do not block the light well either, so we were woken up very early in the morning by sunlight coming through the gaps.

Partner

8/10

Excellent

15 May 2026

Gang

The room was clean and comfortable, and the staff were friendly and helpful throughout my visit. Breakfast was decent. The location is convenient.

10/10

Exceptional

14 May 2026

Doreen

The hotel staff was knowledgeable and gave us some helpful tips since we were there for 3 days! Plus they were professional & friendly. The room was clean and the amenities were perfect!

Partner

8/10

Excellent

07 May 2026

Tim

The hotel had been newly refurbished and was much cheaper than other options. The room was clean and quiet, but the air conditioning wasn't working. Apparently they only run it for certain months of the year which unfortunately wasn't great on an unseasonably warm day!

Self

8/10

Excellent

05 May 2026

Susanne

Nice, clean hotel, comfortable stay. Staff friendly and helpful. 10 min walk from train station and 20 min from state opera.

Friends_and_family Family

10/10

Exceptional

01 May 2026

Ronald

Best hotel yet of our trip.

Partner

10/10

Exceptional

14 Apr 2026

Roberta

Very Large airy quiet room with large modern bathroom. Superb twin beds and pillows. Directly across from 2 grocery stores and choice of cafes. 1 min walk to Südtiroler Platz for U Line 1. From here can walk underground or on sidewalk to Vienna Hbf for OBB Train 10/10 for convenience and comfort . Leisurely walk to Belvedere Palace. Welcoming staff at front desk, 1 elevator, complimentary coffee and tea with kettle in room was a nice bonus. Soundproof windows open. Air Conditioning. Snacks for sale in lobby. Did not take breakfast as cafes close by.

Friends

10/10

Exceptional

09 Mar 2026

Erica

Just by the train station
Walkable to belvedere

8/10

Excellent

25 Feb 2026

Anthony

Nice spacious room, clean and close to the train station. Great price as well. Would highly recommend!

Family_with_children

8/10

Excellent

02 Feb 2026

Chun Woo

Clean room

Leisure Partner

10/10

Exceptional

02 Jan 2026

Terry

Fantastic large room, very comfortable and well equipped. We really enjoyed our 3 days.

8/10

Excellent

10 Dec 2025

Diane

Lovely staff. Spotless room. Great shower

Leisure Partner

6/10

Pleasant

05 Dec 2025

Wael

Small room with literally \"tiny\" single bed.

Friends_and_family Friends

6/10

Pleasant

05 Dec 2025

kelly

The bathroom tub is incredibly high making it difficult to get in and out especially for the elderly. The front desk staff is very matter of fact no details provided besides sign here and here’s your key. Essentially lacking in customer service. I would also add hotel has the basics.

Friends_and_family Family

4/10

Poor

25 Oct 2025

Michael

the room has glass toilet door; the glass is not even tinted and the light shines through into the room; no phone inside the room, the sink is low and the vanity mirror does not allow to wash the dace; the towels are hanged far from the shower; very poor design.

Leisure Family

8/10

Excellent

23 Oct 2025

Oliver

Helpful receptionists, room was spacious, clean & comfy.

Partner

10/10

Exceptional

12 Oct 2025

Gary

Staff was helpful and friendly. Very convenient for transportation. The area felt safe. The breakfast price was very expensive for what you got.

10/10

Exceptional

09 Oct 2025

Roberto

The room was bigger than what we expected and pretty much close to everything you wish for especially for moving around the city as the Grand Central Station is close by. I would definity come back and highly recommend this hotel.

10/10

Exceptional

24 Sep 2025

Mohamed

Recommended, I'll stay here again!

Friendly staff and clean rooms, many grocery shops around, coffee shops and restaurants as well. Less than 20 minutes walk to Stephansplatz. I'll stay here again!

Business Self

10/10

Exceptional

23 Sep 2025

Kanya

We 3 friends travel together, so we pick a big room. Our room is so great, it has 1 separate bedroom that has a cute small balcony with outdoor chairs. And have 2 twin bed so we all have our own bed. The location is good, close to main train station and easy walk to couple attractions.

Leisure Friends

6/10

Pleasant

21 Sep 2025

Christopher

There were building works happening when we stayed, and the work was right outside our room at 7:45 am, when I raised this with the front desk, they seemed more interested is saying something that would get rid of me than doing anything about it. Works included installing a wifi Access point in our room, but this had very visible lights on it flashing all night.

Leisure Family

6/10

Pleasant

18 Sep 2025

Alexandra

Confusion on arrival as the name of the hotel had changed. Lift was out of order on arrival and only fixed on last day. Bed was comfortable. Good places to eat breakfast nearby as breakfast at the hotel was minimal. Bathroom was clean. Lots of early morning noise outside our window.

Leisure Partner

10/10

Exceptional

02 Sep 2025

MALCOLM

Like that property is now in Marriott Bonvoy family as I am at Platinum level. Also enjoyed that room size was spacious for 3 people.

Leisure Family

10/10

Exceptional

25 Aug 2025

Lazarus Odinaka

Been inthe centre

Leisure Self

10/10

Exceptional

20 Aug 2025

Steven

Rooms were quiet, staff is great

Leisure Partner

10/10

Exceptional

12 Aug 2025

Cristina

Rooms were big. Nice Peruvian restaurant next door. Also, the breakfast buffet was very good

Leisure

10/10

Exceptional

06 Aug 2025

Yaffa

Thank you!!

Partner

8/10

Excellent

20 Jul 2025

Carlos

Unassuming and exceptionally clean.

Business_and_leisure Family_with_children

8/10

Excellent

19 Jul 2025

Yong Hang

They did not show any price of bottled water and snacks in the room and erroneously charged us for that. But it was corrected at the check out after we pointed that out.

8/10

Excellent

25 Jun 2025

Joe

My fiancé and I had a pleasant stay at this Austria trend hotel. It was suitable for our budget and a comfortable room. It was reasonably close to the city centre - about a 20 min walk. A few shops nearby was quite useful too.

Partner

10/10

Exceptional

24 Jun 2025

Jianping

location
front desk

10/10

Exceptional

23 Jun 2025

Diane

The hotel is very convenient to the old part of Vienna. There are lots of stores and restaurants nearby. It was comfortable, clean and quiet.

Friends_and_family Family

10/10

Exceptional

14 Jun 2025

Davie

Close yo bus station

Leisure Family

8/10

Excellent

20 May 2025

Steeve

Hôtel très bien

Hôtel propre assez bien situé. Cependant, le buffet déjeuner est ordinaire.

Partner

10/10

Exceptional

26 Apr 2025

Susan

Nice stay

10/10

Exceptional

25 Apr 2025

Alex

Nice rooms, attentive staff

Leisure Self

10/10

Exceptional

31 Mar 2025

Jud

The hotel is near downtown. Plenty of restaurants near by. The area is quiet. The hotel seems newer. Everything was clean. The staff was friendly and accommodating which made our stay easy and enjoyable. Thank you!

Leisure Partner

10/10

Exceptional

06 Mar 2025

Guerlenns

It’s beautiful

Leisure Friends

10/10

Exceptional

05 Mar 2025

Verified traveler

The hotel is well located, the staff is polite and helpful, the rooms are spacious and clean. There is a well sized breakfast room and a nice, broad central courtyard with a garden. A pleasant stay.

Business

10/10

Exceptional

08 Dec 2024

Krista

Close to Train Station and Subway line

Easy walk from Hauptbahnhof. Just far away you don't hear the trains. Room was spacious and had lots of storage. In room minibar refrigerator and nice selections for the tea kettle. Breakfast buffet is available. Includes scrambled eggs, sausage, bacon and selection of meats and cheeses, fruits, yogurt, breads, coffee, juice , cereals. Easy walk to U1 line and other public transport to city center and tourist locations.

Friends_and_family Family

6/10

Pleasant

01 Dec 2024

Tze Wei Justin

No air-conditioning in the room which made the room hot at night, even in the midst of autumn/winter. This is despite the hotel page indicating that there is air conditioning available. Room was basic, with basic amenities provided such as towels and coffee/tea. Beds were comfortable.

Leisure Family

8/10

Excellent

26 Oct 2024

Marti

Near Belvedere palace. Good restaurants nearby. Could hear chairs scrapping on floors of other rooms.

Leisure Partner

2/10

Poor

10 Oct 2024

Matthew

NO AIR CONDITIONING

NO AIR CONDITIONING! We stayed 3 miserable nights at this hotel. It was extremely hot in the room and in the entire building. There is a ac unit in the room but did not work. When I contacted the front desk the staff was rude and unhelpful. The hotel turned off the ac for the entire building and we were not informed of this. If I had known of their policy I would not have booked this stay.

Partner

10/10

Exceptional

04 Oct 2024

carina

We liked the staff, the parking, the breakfast, the room was new and very confortable,
We've got un upgrade to a junior suite. Was perfect. Thank you!.The location was excellent
3 stops by metro to the center.

10/10

Exceptional

24 Sep 2024

Michael

Nice hotel in Vienna

Great location and fantastic rooms. I enjoyed my stay.
Short walk to most tourist sites and the university.

Business

10/10

Exceptional

22 Sep 2024

Weiguo

Convenient

Leisure Partner

6/10

Pleasant

21 Sep 2024

Blanca

Outdated hotel. Horrible breakfast. Location is not great and nobody came to clean the room.

Leisure Family

10/10

Exceptional

19 Sep 2024

Michael

Perfect location, about 6 minutes to Vienna Central Train Station. Dining options in close walking distance. Friendly and helpful staff members 10/10. Huge bedroom and bathroom, with basic amenities including coffee station. Bring bedside slippers. Firm mattress, pillows are not soft. Breakfast options were limited for the cost of 20 euros.

8/10

Excellent

12 Sep 2024

Rebecca

Unassuming outside but lovely rooms inside. Staff were helpful. Only downside was air conditioning only pushed the warm air around the room. Did not cool. Walking distance of the train station and many key sites.

Leisure Family

10/10

Exceptional

07 Sep 2024

Skye

Walking distance from train station.

Leisure Family

6/10

Pleasant

29 Aug 2024

Paul Alan

The hotel was slightly better than average.
We have stayed in better hotels in Austria.
It is located a short walk from the train station and close to the metro for travel around Vienna.
The included breakfast was okay.
The room was clean and adequate.

Friends_and_family Family

4/10

Poor

01 Aug 2024

Verified traveler

Staff was rude and unhelpful when asked for assistance.

Friends_and_family Friends

8/10

Excellent

24 Jun 2024

Danny

Very convenient to the Bienna Central HBF and ubahn. Front desk personnel amicable.

Leisure Friends

10/10

Exceptional

12 Jun 2024

David

The place is very clean, in a very good area, close to the train station and to the subway. It has air conditioning and offers breakfast.

Leisure Partner

10/10

Exceptional

02 Jun 2024

Gemma Louise

Lovely little hotel. Friendly staff. Close to the train station & the Palace.

Leisure Friends

10/10

Exceptional

25 May 2024

LILIAN

Close to everything

10/10

Exceptional

10 May 2024

Yin Hsun

Hotel is nice and very closed to main train station. Clean and quiet.

10/10

Exceptional

04 May 2024

Rina

Clean and quiet area. Modern hotel.

Leisure Family

10/10

Exceptional

29 Mar 2024

charles

room is big and clean

Leisure Family

8/10

Excellent

07 Jan 2024

Sharon

Good base for exploring Vienna

Nice hotel, 10 minute walk from the main train station. Nicely appointed bathroom. Unable to control the heat in our room so we had to open a window. Unfortunately, there was a lot of traffic noise. Breakfast was adequate (I've had better, I've had worse.) We were able to store luggage. Not too far to a couple of different metro stops.

Friends_and_family Family

10/10

Exceptional

17 Oct 2023

Andrii

Very supportive staff, check in my mum before my arrival. The room is nice, quite big and very clean. The bathroom is not so big but new decorated. Very convinient to get anywhere, the underground is just aroand the corner, there are small restaurants and bakeries. The price is pleasant

ArThe price is nice

Leisure Family

10/10

Exceptional

20 Sep 2023

Sarah

Just a 6 min walk to main train station and 15 min walk to the city centre …. It is the perfect location!!

Looks nothing from the outside but when you enter … very clean and modern with extremely helpful staff

Would highly recommend

Leisure Partner

8/10

Excellent

12 Sep 2023

Nevena

Staf was very proffesional and kindly, specially Mr Nikola, recepcionist.

10/10

Exceptional

09 Sep 2023

Richard

Very clean. Very close to train station.

Leisure Partner

10/10

Exceptional

03 Aug 2023

gennadi

amaizing

This location is excellent as it is really close to both the metro and train stations. There are also many restaurants and three big supermarkets conveniently located across the street. The lobby is spacious and the rooms are perfect. The staff is also amiable and helpful. I highly recommend staying here.

Partner

10/10

Exceptional

21 Jul 2023

Kathleen

Convenient

Leisure Family

10/10

Exceptional

25 Jun 2023

Celia

Just perfect!

This hotel was just awesome, only a 10 minute walk from the Hauptbahnhof and in fact there is an entrance to the Tube about 200 metres up the street. It was super clean,the beds very comfortable and the breakfast buffet was delicious. I can’t recommend it highly enough. I’d stay again if I ever go back to Vienna.

Partner

8/10

Excellent

24 Jun 2023

Gustavo

Clean and convenient, located in a good neighborhood with dining and groceries options nearby. Good breakfast.
The only fault is the staff, poorly trained and unpleasant. Arrived for checking at 2 PM (as indicated on Expedia) and the reception clerk insisted that check-in time was 3 PM in all platforms where the property is advertised. While waiting for the room, witnessed another guest arriving and asking for access to the parking garage. The reception clerk informed that access to the garage would only be granted after check-in (requiring the guest to first find parking on a very busy street). Unpleasant and unnecessary behavior from the reception desk. Otherwise, a comfortable and convenient stay.

10/10

Exceptional

18 Jun 2023

Gillian

Clean comfortable hotel close to main trainstation with easy links to city centre
Surrounding area a bit run down but dont let it put you off booking this hotel as its a bargain price for vienna

Partner

10/10

Exceptional

13 May 2023

Ludvik

Very conveniently located in a walking distance from the Main Train Station, from the Belvedere, as well as from the city center. Very quiet, well organized a very helpful and professional staff, all that for a very good price.

Business_and_leisure Partner

10/10

Exceptional

12 May 2023

Deborah

Great stay in Vienna

Great location near public transportation; safe, clean neighborhood; hotel service was friendly and efficient

Partner

10/10

Exceptional

24 Apr 2023

David

Convenient to main station and Metro

Close to Metro and train station. We stayed in 2nd tower on a courtyard, no street noise and a wonderful two day stay. Front desk allowed for early check-in and answered our tourist questions patiently. Restaurants, grocery and laundromat all with-in immediate vicinity. Easy in and out from train station. Pro tip, don't take CAT train from airport. It drops you off at Wien Mitte, different from Wien HBF where this hotel is located near.

Partner

10/10

Exceptional

29 Mar 2023

Esther

Great customer service and very convenient to walk to places.

Leisure

10/10

Exceptional

03 Dec 2022

Francis

Stay was good. WI-FI in room was not working one morning.

Partner

10/10

Exceptional

25 Oct 2022

Robert

Great location, great beds

The location near the Hauptbahnhof and within a short walk to the Naschmarkt is great. The beds were the most comfortable I have slept on at a hotel.

Friends_and_family Family

8/10

Excellent

25 Sep 2022

John

Best hotel of the trip

Leisure Family

8/10

Excellent

24 Aug 2022

Norona

The hotel is clean. Staff is nice and helpful.

Leisure Family

6/10

Pleasant

09 Aug 2022

Verified traveler

Good but loud

Room very clean, modern, beds very comfortable. Staff service was very average, no pleasantries. The cleaning staff started cleaning rooms and making lots of noise moving chairs around and scraping the floor as soon as 7am in rooms beside me and then later above me.. the noise went through the walls and I couldn't sleep anymore. This continued for the rest of the morning.

Self

10/10

Exceptional

14 Jul 2022

Maxim

Great hotel, despite minor inconveniences

Excellent hotel. I would stay there again.
There were some minor inconveniences: It was difficult to control the water temperature in the shower (it was either too hot or cold). The AC thermostat kept blinking with a bright green light all the time. The safe didn't work (probably the batteries need to be replaced). Breakfast was too expensive (€16 per person per night). For that price you can get a much better breakfast in cafes nearby (which is what we did).

Despite these inconveniences (which the hotel can easily fix), I would stay there again.

Partner

10/10

Exceptional

17 Jun 2022

Susan

Our stay was great, location is pretty good, within walking distance to many downtown locations and also close to tram. Hotel was nice, clean, and quiet.

Friends_and_family Family

8/10

Excellent

01 Jun 2022

Maria

one night only

I spend an overnight during a transit flight. The staff was very friendly, the rooms clean and exceptionally spacious and the breakfast was quite good. Overall great value for money.

Self

8/10

Excellent

19 May 2022

Gillian

Hotel was a very basic hotel no frills ..the bathroom was the best part of the room nice and big ..the only real problem we had was our room was next to the road very noisy at night

Partner

10/10

Exceptional

02 May 2022

Caoimhe

Lovely cosy clean friendly hotel

The staff were amazing and so helpful especially Benjamin who called a taxi for us when we were leaving. Good selection of food at breakfast.

Friends_and_family Friends

4/10

Poor

15 Apr 2022

Francisco

Clean and in a good location. The breakfast is paid extra. 14€ but it's not worth it

Leisure Partner

8/10

Excellent

27 Mar 2022

Eliane

The bed is not so good! Looks like that It has two mattresses and when I was sleeping one went out of the other so it was not comfortable!

Leisure Self

8/10

Excellent

28 Dec 2021

Hae Min

Cleaning staff was not polite in manner
We had to s

Partner

10/10

Exceptional

27 Dec 2021

Kaiting

Lovely clean hotel

I totally love this cozy, clean and friendly hotel.

Friends_and_family Family

10/10

Exceptional

17 Nov 2021

Maxim

Excellent hotel near Hauptbahnhof and Belvedere

Stayed overnight before taking a train to airport. Chose this hotel because of its proximity to train station. Belvedere palace is also a short walk away. Nice and relatively large room had all amenities I could possibly need, e.g. safe, fridge, table with a chair and somewhat fancy wardrobe. Very happy with the stay.

Self

10/10

Exceptional

29 Oct 2021

Michael

Fantastic

The hotel was very nice and very clean. Staff was also very friendly. Breakfast was consistently good. Easy walk to the central train station.

Partner

10/10

Exceptional

12 Oct 2021

Verified traveler

Excellent value stay. Highly recommended!

One of the best value hotel I’ve ever stayed. Great location - near metro station and Belvedere. Decent breakfast. Friendly staffs. Modern, clean building and rooms. Easy parking. Digital device for covid info. And bathtubs! All these with reasonable prices. I couldn’t find anything I didn’t like. Will come back and I highly recommend it!

Partner

10/10

Exceptional

11 Sep 2021

Paulo Dos

This hotel is indeed worth the good reviews! The staff was great, going the extra length in allowing us to check in early, and even print the covid tests I needed in order to return home. The location is not so great (dirty) but close to the main station, so if you’re visiting other cities, like I did, it is perfect. There are two grocery stores in front of the hotel so you can save a lot by not eating in restaurants all the time. And it is really close to the Karlskirche and Belvedere. I was VERY satisfied with my experience!

The only things I did not like was the shower, that doesn’t have a door so the bathroom gets all wet, and the fact that the breakfast is not included. It is good, but shouldn’t have to cost extra. But those were not enough, at least for me, to bump the review down one star.

Leisure Family

10/10

Exceptional

01 Aug 2021

Verified traveler

Great location

Leisure Family

8/10

Excellent

18 Jul 2021

Verified traveler

Very clean and modern with comfortable beds. The hotel also had a requirement that all guests be vaccinated for Covid which made us feel safe staying there.

Leisure Family

10/10

Exceptional

01 Jul 2021

Verified traveler

It was cool.

Leisure Partner