Name: a&o Wien Hauptbahnhof
Address: Sonnwendgasse, 11, Vienna, 1100, AT

6/10

Pleasant

27 Jun 2026

Holly

Unfortunately the reviews about the ride staff were true in my experience. Also, no fan in the room when it was 35 degrees was very uncomfortable.
There are far better options close by at the same price point.

2/10

Poor

07 Jun 2026

Christian

Please save yourself the trouble, and stay somewhere else. Me and tons of others arrived without any rooms. Got transferred to other hotels at 11 plus in the evening after their management “approved” the switch, even though I was with two young kids. On the last evening I had to come back to this wretched place. Booked long ago and fully paid doesn’t mean anything. Utter and absolute nonsense. No ventilation, fan or whatsoever in the room. If you open the windows for some air, it means a sleepless night with screaming folks even at 3 in the night. The only only benefit is the closeness to the hbf, but it’s not worth it.

Family_with_children

8/10

Excellent

26 May 2026

Maya

Great location. Very reasonable price. The staff was amazing, very helpful and approachable.

Family_with_children

10/10

Exceptional

25 May 2026

Eniko

Great location, clean, luggage storage lockers! Outside area as well as inside area in the lobby. We had a great time, very good value for your money.

Family_with_children

6/10

Pleasant

11 May 2026

RAMESH

Good location. Room was not clean. Coffee machine in the reception never worked.

Family_with_children

2/10

Poor

07 May 2026

Serge

Bad experience, noses, dirty, staff tardy.

Partner

2/10

Poor

19 Apr 2026

GEN BAO

no breakfast

Family

2/10

Poor

14 Apr 2026

Chundra

The check in process was ridiculous. And the staff was rude. So rude for just NO REASON. If I was a business owner, I would be horrified to know that people I employed to represent my business would behave like this. I will say the location was great though.

Self

6/10

Pleasant

14 Apr 2026

Adebowale

Overall the place is good. Really close to the train station.

Self

8/10

Excellent

22 Mar 2026

David Andrew

Good location, bar & games room good

Family

6/10

Pleasant

22 Mar 2026

Santhosh

took 40 mins to stay on the line for the staff to respond, just to say the check in at 3pm, when we came with family with a baby on troller at 10am.

8/10

Excellent

21 Mar 2026

Charlotte

Great affordable option for Vienna. Spacious room with everything you need (even a hairdryer which I didn’t expect in a hostel!). We pushed the twin beds together and they kept sliding apart during the night but otherwise all good. Close to the main station so very convenient for travelling and for the Spar supermarket.

Partner

8/10

Excellent

28 Feb 2026

Rene

All ok

8/10

Excellent

22 Feb 2026

Peter

Great stay for one night when passing through.

Leisure Family_with_children

6/10

Pleasant

22 Feb 2026

Mariel

They need to paint the building to look more clean.
Necesitan pintar el lugar por dentro,las cortinas tenían polvo,pero no me puedo quejar mucho por el precio.

10/10

Exceptional

21 Feb 2026

Ted

Very nice room.

6/10

Pleasant

14 Feb 2026

Murshal afzal

Facilities were ok but the lady on reception was rude, she was arrogantly rude.

Leisure Self

6/10

Pleasant

18 Jan 2026

Pawel

Reasonable place for one night during trasfer thru Austria. Close tohighway.

8/10

Excellent

13 Jan 2026

Francesco

The breakfast was good and good variety of the products

Self

2/10

Poor

06 Jan 2026

Brian

Needs more staff and proper check in service. Waited an hour because they never provided the right booking number and in the evening had to wait 45 minutes for a drink. Manager and other employee just stood there watching while one girl that was working to help. Never offered to help anyone. Washer and dryers were broken. Wouldn’t recommend even with the great location.

Leisure Partner

6/10

Pleasant

05 Jan 2026

Gina

This area is very convenient to the train station, shopping stores, and eateries. However, it is not good for families that want peace and quiet. We experienced no hot water in the morning of our last day stay and the staff on duty were not very helpful.

Leisure

4/10

Poor

01 Jan 2026

Aleena

The room was very good. It was clean, spacious and washrooms were also good with necessary amenities. But, the checkin took so long that we had to be in a que for almost an hour or more. I think it's because of the new year but still they shoukd have done necessary arrangements. Later at night, the heater for room was not working and that too in winter and snow. We asked them if they could do anything about it, but their reply was that there are no rooms available, so they can't do anything. I felt like it was not at all right.

Leisure Friends

6/10

Pleasant

29 Dec 2025

MO

We stayed only one night and left early (missed breakfast). The location is very close to central train station so it's convenient to take morning train.

Leisure Family

6/10

Pleasant

28 Dec 2025

Conrad

Good but beds were a bit to hard.

Friends_and_family Family

6/10

Pleasant

14 Dec 2025

Krista

The room was clean but hotel is very hectic. Lots of school groups and noisy hallways. Bit far from the sights but overall if looking for a cheap option staff was nice and it was clean.

8/10

Excellent

12 Dec 2025

Clemencia

All the staff esp Móritz is very helpful and kind.9/10

Partner

2/10

Poor

03 Dec 2025

Hetal

Well, the stuff that I spoke to were nice the Hotel is really rundown. The heating was not working in my room so we asked for another room which they gave us. However, the second room the heating in the bathroom was working but the heating in the bedroom was not and the lock was not working from the inside.

Friends_and_family Friends

8/10

Excellent

03 Dec 2025

Yuppalak

Nice location and affordable price close to train stations.

Leisure Partner

8/10

Excellent

02 Dec 2025

Jose

The location was excellent and the place itself was comfortable, but the coffee was terrible. The customer service was also very poor. It feels like the hotel is run by people who don’t want to be there. I understand the self-service concept, but sometimes their own system doesn’t work and someone needs to assist. The least you expect is a friendly attitude, not to be treated as if you’re a burden. On top of that, my plan included breakfast, but it didn’t show in their system, so I had to pay extra.

Leisure Family

10/10

Exceptional

26 Nov 2025

madan

Thanks.

10/10

Exceptional

17 Nov 2025

Paul

The room was clean.

Self

8/10

Excellent

13 Nov 2025

Haruyuki

No kettle in the room, but there is a guest kitchen.

8/10

Excellent

07 Nov 2025

Yan

Good location good staff. I hope they add more front desk staff.

Partner

8/10

Excellent

03 Nov 2025

Maryna

Not clean bath room,other good

4/10

Poor

01 Nov 2025

Jill

I’ve stayed here approximately 30 times in the past 4 years and never had any problems except for this stay. People were screaming and slamming doors well after quiet hours (until midnight- 01:00 am) . They were yelling and fighting in the courtyard late into the night. We stayed for three nights and each night progressively got louder and later. I do hope the management get a hold of these issues.

Leisure Family

6/10

Pleasant

27 Oct 2025

Thaddeus

Not bad for the price.

Leisure Family

8/10

Excellent

23 Oct 2025

Sanjay

It was good place have bar,coffee and food 24 hours

Leisure Self

6/10

Pleasant

14 Oct 2025

Erin

Average

Stay was ok, we got a room with 2 single beds and a bunk bed. It was hot! There is no AC and not even any fans and I'm telling you, at least having a fan would go a really long way! ALso parking is an issue, we asked for parking however none was provided.

Friends_and_family Family

4/10

Poor

04 Oct 2025

Sam

No sound proofing, you could hear every loud conversation from rude guests walking down the hallways at 11.30pm, and big groups of children running and shouting late at night. Also every hallway door slams very loudly and it is enough to wake you up when someone is coming or going late at night or early in the morning. Don't bother with breakfast, everything is covered in flies and the price is too high for such a limited selection.

Leisure Family

10/10

Exceptional

30 Sep 2025

Sinziana

It was my first time staying at the a&o and I was pleasantly surprised by my experience. Will come again in the future.

Leisure Self

10/10

Exceptional

25 Sep 2025

Iles

Great value for the money

Friends_and_family Friends

6/10

Pleasant

16 Sep 2025

Soroosh

Cheap stay

Hotel is ok if you really want a cheap hotel near Vienna’s central train station. Somewhat unclean, check in took a long time, bed and especially the pillows were very uncomfortable, towels were awful, and loud noises could be heard in the room. Location is ideal near the train station.

Friends_and_family Friends

2/10

Poor

03 Sep 2025

Verified traveler

Avoid this at all cost

Don't let the price deceive you, you are just wasting money on a place you absolutely hate and ruin your trip to Vienna.
We booked a room and we can't even stay on the first night - we need to look for another hotel at 11 pm, and I bet we are not the only ones. The room was disgusting. Staff, rude. Hygiene, similar to prison. No one is cleaning the room. Their ventilation fan even had mould in it and was not usable.

Critics may say it is only a hostel, but I have never been in a hostel worse than this.

The staff there was reluctant to help me out with anything.

I remember the guy, Hasan, being reluctant to answer any questions I had during the check-in, and even showing an annoyed face when I asked for a pen. Worst hostel experience.

8/10

Excellent

31 Aug 2025

Ruth

Was very near to central station which made it easy to get to Vienna airport. Didnt like the check in process. Couldnt find a booking reference, one member of staff didnt want to help. Second member of staff found my booking reference then sent me back to the self check.in which was long winded when it was late with two tired kids.

Leisure Family_with_children

4/10

Poor

29 Aug 2025

Lyna

I specifically booked this hotel because it advertised parking facilities. But when I arrived the receptionist informed me that all parking spaces were taken and that I should have booked and paid in advance. This information was not stated anywhere during the booking process, and I feel this was misleading.

When I entered my room, I was extremely disappointed to find that the beds had not been made. The pillows had no cases, and the mattresses had no sheets, which left me in the position of having to make my own bed when I came from a really exhausting 8 hour roadtrip. This is unacceptable, as I paid for a room that should have been prepared and ready for my stay.

Business_and_leisure Family_with_children

6/10

Pleasant

25 Aug 2025

Davison

I didn't like the space for storing the luggage previous check-in. It was small for the amount of luggage. One of your bag as completely wet. One hour before our checkout the water stopped running from the taps and shower.

Leisure Family

4/10

Poor

22 Aug 2025

ISTVAN-MIKLOS

Worst stay ever

No A/C, poor cleaning, terrible breakfast, surprisingly busy.
We will never return to this place.
Don’t recommend it.
20€ for parking, although, electric vehicles parking places.
We’re not picky family at all, and I think it is my first review, but I cannot tell to others to make them aware of this place.

Friends_and_family Family

2/10

Poor

20 Aug 2025

Prakash

Not easy to find even with Uber

Couldn’t find the place. Called the hotel and no one answered. I spent the night at the train station

Self

4/10

Poor

19 Aug 2025

barbara

Tv and fun don’t work, room too hot and dirty. Bath very small for a 6 people room

Leisure Family

6/10

Pleasant

19 Aug 2025

Jill

I’ve stayed here numerous times over the last five years and loved it but the new check in process is horrible.

Business_and_leisure Self

10/10

Exceptional

16 Aug 2025

ARUMAI

Very very good hostel and staff room cleaning breakfast everything good my family enjoyed suggestions for my friends and family a&co hostel and hostel

Thank you so much 👍👍👍

6/10

Pleasant

15 Aug 2025

Manasseh

It was a nice experience

Business Self

10/10

Exceptional

14 Aug 2025

Shanky

Great staff and clean rooms. Breakfast was tasty

2/10

Poor

10 Aug 2025

Mahmoud

( not for families) Did not like that windows do not open ( locked) and the place is super hot , also we had to put the sheets on the beds ourselves because the sheets were folded on the table. Also there are punch of people standing on front of the entrance smoking cigarettes and weed ( though the place is family friendly and had to pass in the middle of smoking and drinking people.,, the good part is that there is kids corner at least where my kids and wife could wait for the car to arrive.

Leisure Family_with_children

6/10

Pleasant

10 Aug 2025

Beena Kumari

Room was very small just enough to reach to the bed or washroom. A very small TV was there but not operation. Beds were left for us to attange. I will not recommend this hotel if travelling with younger kids.

Leisure Family

10/10

Exceptional

09 Aug 2025

PHUTANE

Everything was fine

Leisure

10/10

Exceptional

06 Aug 2025

Joshua

The hostel was managed very well and everything was clean but the rooms needed fans during the summer because the windows didn't open very much. That is the most necessary thing the management needs to invest in and shouldn't be cheap about that!

Leisure Self

8/10

Excellent

03 Aug 2025

Mamoun

Smooth

I stayed one night at a&o hostel in Vienna. Everything was generally okay — the check-in was smooth, the room was clean, and the location is convenient. It’s a decent option for a short stay. Nothing special, but nothing major to complain about either.

Self

6/10

Pleasant

29 Jul 2025

Mamoun

Nice and Comfortable Stay

I stayed at a&o Wien and had a great time. The room was clean and comfortable. The staff were friendly and helpful. The location is good and close to public transport. Everything was easy and well organized. I would stay here again.

Self

6/10

Pleasant

20 Jul 2025

Eva

My group of 5 stayed here for one night and when we checked in our beds were not made, it was very hot in the room and the beds were very hard. Later in the night when we came back from dinner, one person in my group went to shower and the drain was not working in the bathroom so the bathroom was flooded. We went to the front desk and they were helpful to fix the issue which was very kind. At night it was very loud out out windows and also hot in the room. The pillows were also very bad and some people said their beds were very hard. Overall it was an okay experience for one night but I would not recommend staying here if you can avoid it.

10/10

Exceptional

09 Jul 2025

Melad

Very very good

6/10

Pleasant

07 Jul 2025

Sam

Good hostel, great location right near the station. Good music and comfy beds. Only downside no lockers in dorms

Leisure Self

2/10

Poor

30 Jun 2025

Ravinder

It is not a hotel it’s a hostel. If you are travelling with family please don’t stay at this property. Staff is like robots. No fans and air circulation in the room. It’s like a jail room. Furniture is so tightly placed there is no circulation space at all. Only one plus point is that it is near to the Wein central train station that’s it.
Thank you.

Leisure Family

8/10

Excellent

20 Jun 2025

Yoemy

Facilities are not well kept

Leisure Family

10/10

Exceptional

20 Jun 2025

Robert

It was convenient great location nice staff clean bathroom

Leisure Self

6/10

Pleasant

17 Jun 2025

Ronald

Close to transport to airport and trains

Business_and_leisure Partner

2/10

Poor

15 Jun 2025

Willie

Worst hostel experience I’ve had. People everywhere it was chaos, kids racing around like a crèche, my bed was filthy dusty, usbs were broke so I had zero power, they hand you your bed sheets to make your own bed from scratch. Just extremely bad.

8/10

Excellent

15 Jun 2025

Gabriela

Good for the price. Close to metro station.

Leisure Partner

6/10

Pleasant

09 Jun 2025

Erik

The front desk staff was very slow, with check-in taking at least two hours. The rooms weren’t clean on arrival, and housekeeping didn’t finish until 7 PM, which was frustrating and inconvenient.

8/10

Excellent

05 Jun 2025

Jessah

The very first thing we liked about this hotel is the accessibility to transportation.
Its like 5mins walk to main trainstation where theres a lot of dine in places and shops to get your needs oj your stay plus 18 mins to airport, a family friendly hotel, very affordable and suits for backpackers travellers
We will definitely book again if come back next time

Leisure Family_with_children

6/10

Pleasant

03 Jun 2025

Verified traveler

3/10

Es limpio y relativamente bien ubicado. Habitacion basica con poquisimo mobiliario. No ofrece tv, ni radio. La calificacion mas baja es para el servicio al cliente( es inexistente) no ofrecen ni un saludo de bienvenida los jóvenes de la recepción. Un training de servicio les vendria muy bien o un viaje a LatinAmerica donde nos pasamos de amables.

Partner

2/10

Poor

01 Jun 2025

Shashankh

Very poor experience here, room is not well maintained. The cable port on the bedside doesn’t work, quite an awful experience.

The bathrooms are so untidy, literally even places in remote areas could turn out to be better. The water doesn’t drain, nor the walls are cleaned with black moss on the roof as there is not ventilation or exhaust.

I wouldn’t recommend anyone to stay here, I did spend a couple of nights without any proper sleep. I not only wasted my money here, but couldn’t not even make most of my trip here.

Not to mention the images not necessarily say that the accommodation looks like this from the inside.

Forget about this place being OK to stay, this place is far from liveable.

Leisure Self

10/10

Exceptional

20 May 2025

MICHAEL A

Nice Helpful Staff!!

10/10

Exceptional

23 Apr 2025

Wen

Good

Leisure Family

2/10

Poor

22 Apr 2025

Verified traveler

Please don’t stay here

This is the dirtiest, most unsafe place I’ve ever been in.

Self

2/10

Poor

22 Apr 2025

Tomas Junior

Reception staff rude & unhelpful. The whole hotel itself was filthy and noisy. Door slamming all hours. On our arrival, we were given a room with 2 single beds & a bunk bed, which is bot what we booked. The room was so filthy and small, you could barely walk around the bed or in any part of the room, it was so cramped. A fee minutes later, a froup of 4 Asian ladies opened our door with their own key, and as it so happened they were given same room. One of the ladies and myself went down to reception, and the receptionist manager said the rom was right and that we were to share the room. We told the receptionist that we book our own private room & so dis the others. Receptionist finally admitted she made a mistake and gave us our own room, and the others stayed in that room. Room had nothing in it, apart from the bath towel, not even the very basic a hotel rom should have line a kettle to make coffee. Would never stay in this hotel again, and would definitely highly not recommend it at all. Worst hotel ever we have stayed at, and it was the worst ever experience we had in a hotel. The hotel is so basic and filthy that I would even stay there again, even if it is for free.

Leisure Partner

10/10

Exceptional

21 Apr 2025

Vivian M.

The location was excellent, walkable to the train station, city bus, trams and tourist area.

Leisure Family

10/10

Exceptional

11 Mar 2025

Umidjon

Good

Leisure

10/10

Exceptional

10 Mar 2025

ANDREW

Great hostel at a good price. Just a couple minutes walk from Vienna Central Station and easy access to other parts of Vienna. Would stay here again!

Business_and_leisure Self

10/10

Exceptional

18 Feb 2025

WAGDI

Awesome

Thank you so much.

8/10

Excellent

16 Feb 2025

Bilal

A&O Stay

The stay was fine, nice vibes and worth it

Self

6/10

Pleasant

11 Jan 2025

Tareq

The pillows weren’t clean, they smelled and wasn’t able to use them because of that; I expect better cleaning

Family_with_children

10/10

Exceptional

11 Jan 2025

Jackris

Overall is good there is only one guy at front desk is not really helpful he is a tiny guy otherwise everyone is great

Leisure Self

10/10

Exceptional

10 Jan 2025

Stephen

During winter time allot extra time for Hallstatt and Salzburg because it gets dark early.

8/10

Excellent

03 Jan 2025

JUSTIN MARC

Great stay for your money

The a&o Wien Hauptbahnhof is conveniently located near the Vienna main train station, making travel to other parts of Europe a breeze. Unfortunately, if you're interested in seeing other parts of the city, there's a lot of walking involved or taking the tram to get to your destination.

Self

6/10

Pleasant

31 Dec 2024

Diane

Easy walk to the train station, but the room was small and cramped.

Family

6/10

Pleasant

25 Dec 2024

Aman

I stayed there for two night. First, i got a handicap room which was in bad condition with unclean bedding and different size mattresses. Later, i got another room which has smelling bathroom. The staff was really cooperative. They arrange the cleaning of bathroom but still it was stinky and unclean. Bathroom of the property needs maintenance or deep cleaning.

Leisure Partner

4/10

Poor

07 Dec 2024

L

There were so many bugs in the room and I'm pretty sure I found a bed bug. I will not be staying here again.

Leisure Partner

4/10

Poor

29 Nov 2024

Kyle

Strange place. There’s college kids drinking in the lobby late at night playing loud music so you hear them in the hallways late. But there’s also families that stay there so you hear kids being loud in the hallways in early morning. Check out is 11am but the housekeepers came into my room 5 times starting at 830 trying to get me to hurry up and leave so they could clean. It was the same woman 3 of the times.

2/10

Poor

23 Nov 2024

Shane and Kas

This hostel/hotel won for the worst stay of one night ive ever had after 25 years of travel. We were staying in a \"family room\" on the 1st floor, beside us across from us and all around us were drunk 18 year olds who apparently rented the rooms to party thru the night. After our 7 hour train journey from Krakow we just wanted to get a decent sleep with our 2 year old after we got on the train to Venice the next day. We slept 3-4 hours. Contacted security once and they had a \"talk\" with them, it lasted five minutes. Security nor the staff didn't come up to check the floor again. They were bouncing balls off of the wall by our bed, our room shook many times.

If they offered to PAY us 500eu to stay there again we would decline.

Leisure Family_with_children

10/10

Exceptional

12 Nov 2024

Harold

Pleasant

Decent hostel , affordable and comfortable,

Self

4/10

Poor

03 Nov 2024

Gabriel

Everything was dirty, the room smelled bad and the staff was very dry and didn’t even explain me how to get to my room, which is confusing bc they have different elevators that lead to different areas of the floor which you cannot acces unless yo use the right elevator

Leisure Self

8/10

Excellent

27 Oct 2024

Kiem duc

No microwave no refrigerator
Good location and public transportation
All shops in the train station nearby for food and drinks

Leisure Self

4/10

Poor

17 Oct 2024

Andrea

Clean property, w quick check-in. BUT... We couldn't sleep all night because the group of highschoolers on their class trip kept smashing doors, knocking on doors, and brawling all night in the corridor. Despite asking staff to have a word with them, nothing was done. Be aware that this is used predominantly by students who show no respect to other guests. I will certainly not return.

Leisure Self

8/10

Excellent

17 Oct 2024

William Jr

I enjoy the amenities and the space inside the room. For me, this is one of the cheapest hostels I stayed and also closest to the bus terminal.

Leisure Self

10/10

Exceptional

08 Oct 2024

Sofija

Aside from previously mentioned- all was good.

Leisure Partner

8/10

Excellent

02 Oct 2024

Cherryl

all near to transit facilities

Leisure Partner

8/10

Excellent

30 Sep 2024

Chinyere

Very good location.
The bathroom could be cleaner.

Leisure Self

10/10

Exceptional

12 Sep 2024

Alois

Thank you

Leisure Family

10/10

Exceptional

09 Sep 2024

Ondreya

This hostel is super close to the train station. This hotel is understaffed, but those that are working are fantastic. The room was not ready at 3pm. Rather 4pm because of staffing issues.
We liked that we could walk to the train station and it was super quiet area.
Rent a fan for 20 euro, it made a big difference and when you return the fan you get 20 euro back.

Leisure Partner