Name: Art Hotel Paris Est
Address: Rue de Scandicci, 23-25, Pantin, 93500, FR

2/10

Poor

13 Jun 2026

Anu

Bathroom are not clean and water all over when we take shower

Family_with_children

4/10

Poor

07 Apr 2026

motonori

INTERNET WAS DOWN FOR 2 DAYS OUT OF 6 DAYS

Self

10/10

Exceptional

22 Mar 2026

WILLIAM

Receptionist during check-in was very friendly, with a professional approach.
I had stayed at this place many years. At that time I was totally disgusted with dirty carpet in the main hall (downstairs) and the hallways. But this time, there was a big change. The floors were very clean and the surroundings didn't look as dodgy as before. Even the security guy was friendly. I'm not sure if there's a change of management. Good job!
Be aware that there's a 100 euros deposit to be paid at check-in, in case of any incidents.
My room was tidy. I had not expected a room that accommodates two persons. This gave more space to myself. The kitchenette also helped to make own meal.
The metro station, bus stops and supermarket were just round the corner. There's plenty of dining options. The Parc de la Villette is within a walking distance.

Self

4/10

Poor

25 Feb 2026

Mamadou Boye

For the entire 8 night I spent at the hotel, our room was never clean nor even once, no towels changed, no bedsheets change, that wasn’t impressive.

Partner

6/10

Pleasant

19 Nov 2025

Ben

Clean room, well located and decent value for money. Was there 3 nights so couple small sachets of coffee and sugar didn’t cut it. The wifi was terrible so just used my 4G. Rowdy neighbours in hotel banging doors and god knows what else past midnight on last night.

6/10

Pleasant

08 Nov 2025

Yolaine

Personnel courtois.
Chambre propre.
Matelas très creusé.

10/10

Exceptional

04 Oct 2025

Sam

Good

2/10

Poor

13 Jul 2025

Justin

This in the ghetto. It's i a complete ghetto suburb of Paris called Pantin. Walking fromthe subway to their it's trash, graffiti, communist strike ghetto apartments, and sketch people standing around.

I think the hotel survived through a few riots. The elevator door seems like it would get stuck as it scraped closed. But it didn't open.

The rooms are large. But you'll likely be sitting on a couch covered in bodily fluids, stains in the wall and on the side of the bed.

I'f you are looking for a very diverse mix of people from Africa, the middle east, and what appears to be 1980's Soviet Russia this place is for you.

The AC barely kept the room cool.

After further research the area is basically run by communists and most people live in public housing. Large crime area.

8/10

Excellent

10 Jun 2025

Jonathan

Our stay was as expected. The price was very reasonable. The location was good in terms of transport to the centre of the city. The local area had good eating places.
The corridors and public areas have seen better days.
Our room was a good size and was clean. It was functional but no more. A sachet of coffee every day would have been welcome and a tiny carton of milk for those who don’t take it “noir”.
The pillows were very small and only one per person. It would have been good to be able to order a second one in advance. Overall good but with a few reservations,

Partner

6/10

Pleasant

30 May 2025

John

I would have given them a higher rating but I did not receive housekeeping service at all during my 2 night stay. I ran out of essentials and they were not provided. I was very disappointed because it was in a convenient location and was adequate for my needs. The gentleman who checked me in was very pleasant but he was the only one who was. The security guards were surly and the woman who checked me out barely said a word. Not impressed. Also, the kitchen items were greasy and dirty..

Leisure Self

10/10

Exceptional

30 May 2025

robert

A decent place to stay

The hotel was fine. Near the Metro. The neighborhood is just OK.
I stayed here because of the convenience to the Metro and the price made it worse affordable. Because of the neighborhood I was able to practice my French. Also the price of logging allowed me to take taxis and Ubers whenever I wanted without teaching my budget.

Self

10/10

Exceptional

05 May 2025

Bruce

Very good for price. Very convient to tram
Neighborhood trashy.

Leisure Self

10/10

Exceptional

11 Mar 2025

Jiaen

Everything was good, you had everything you need. The room was pretty clean. Transport was accessible.

Leisure Family

2/10

Poor

01 Mar 2025

Verified traveler

Okay, so

So, my apologies in advance as I assume it was just how they are but the clerk who checked us in (and the rest of the property) was very off-putting. My partner said the clerk kept staring at her creepily. We ended up checking out early, staying there bearly over 12 hours and luckily got half the cost of our original 4 night stay back but even then we were creeped out just being there.

It is an apartment-hotel so I assumed it wouldn't be flashy but it was:

-dusty
-dingily lit
- damaged everywhere including a broken toilet seat hanging on by one mounting point (I took a video on entering the room to make sure I'd get my deposit back)

My only props to this place was the person I can only assume was the owner or general manager was arrived nice and early when we were checking out around 630am

Partner

4/10

Poor

15 Feb 2025

Richard

location was close to the event area

Self

10/10

Exceptional

25 Oct 2024

Loveness

Good place but please change the carpet too old and dirty.

6/10

Pleasant

22 Sep 2024

Neal

Convenient access to metro and tram. Good proximity to grocery store, restaurants, and the canal with walking and cycling on both sides. The hallways are worn but the rooms have been refurbished. Simple but very functional. Good blackout curtains. Reasonable soundproofing in the windows (with enough of the tram bell getting through to be pleasant. Not upscale but good value.

Business_and_leisure Self

8/10

Excellent

23 Jun 2024

Jennifer

Nice stay

Leisure Self

2/10

Poor

01 Jan 2024

Demi

Had to book another hotel, staff are extremely rude and unprofessional. Reception, room was filthy and smelt like stale cigarettes. Location feels very unsafe.

Leisure Partner

10/10

Exceptional

26 Nov 2023

Ximena

Good

Leisure Partner

4/10

Poor

19 Oct 2023

Kalpesh

Front desk service was extremely poor. The stove did not work, light fixture partly pulled out of the wall, the mattress sagged and it was not queen bed - two doubles mattress placed together, made it impossible for couple to sleep comfortably. The toilet seat detached from the commode, and there was no room service at all.

I would not recommend other tourists to stay there.

Leisure Partner

8/10

Excellent

29 Sep 2023

Chris

Very pleasant stay and good value

Leisure Partner

6/10

Pleasant

22 Sep 2023

MATTHEW

Ok, but not a hotel.

Room was fine and staff helpful, however this is not exactly a \"hotel\" as advertised as much as rooms in an apartment block that is falling into disrepair. Perfectly clean etc, and ok for the price but don't expect luxury service etc.

Partner

6/10

Pleasant

27 Jun 2023

Megan

The air conditioning did not work in our first room we moved to another room and it still did not work, we asked for it to be fixed and they never did. If was hard to communicate with some staff as they didn’t speak very good English. They were doing construction on the first day and did not inform us this was going to happen the next day.

2/10

Poor

23 Jun 2023

Verified traveler

Lock is broken

Self

10/10

Exceptional

18 Jun 2023

Megan

Great location tram stop a 2 minute walk, property clean and tidy.

4/10

Poor

09 Jun 2023

Adrift

The lady at the reception was very nice and helpful.

Leisure Family

4/10

Poor

21 Mar 2023

Verified traveler

Place is not so great, we were charged an undisclosed deposit on arrival and then 3 weeks after checking out still have yet to receive it! There was cold in the bathroom and mysterious stains on the beds. Anytime we tried to use the heating/ air conditioning, it would automatically shut off after 30 seconds. Kitchen was unusable mainly due to the smell coming from the fridge which was not pleasant to sleep next to

Partner

4/10

Poor

04 Jan 2023

Oleksandr

Outdated rooms with misleading pictures and bad smell

Leisure Partner

8/10

Excellent

20 Oct 2022

Eric

Just Ok

Leisure Family

8/10

Excellent

25 Sep 2022

Matthew

Property is close to public transport. The area does have a significant number of immigrants who congregate near metro entrance that can be intimidating. Room was spacious, clean with good facilities such as fridge, microwave. Disappointed with receptionist offering a twin room when I had booked a double, which transpired was available. Overall would recommend, good value for money compared to other options.

Leisure Partner

8/10

Excellent

13 Jun 2022

Denis

Solid, clean room for the price. 10 mins to Metro, then 20 mins to Gare Du Nord.

Leisure Self

8/10

Excellent

07 May 2022

Verified traveler

Great 9 nights stay

Stayed there for a little bit more than one week. It was, overall, a great experience, the price was not expensive, and the room was really good, clean, with kitchen and private bathroom. Although some of my neighboors were a little bit loud, I think this is a great place for a budget travel, specially for couples.

Partner

6/10

Pleasant

04 May 2022

Hannah

Property was ok. It met our needs. No hair dryer as advertised. Didn't spend much time in room so was fine.

Leisure Partner

6/10

Pleasant

03 May 2022

Iddo

Inexpensive property, 15-minutes walk from the Zenith in Paris, so was useful for a 1-night stay while watching a concert there.

The place is a bit of a dump, smelly corridor, no public spaces, terrible smell, old room, unfriendly security staff (the lobby belongs to another hotel, and you are prohibited from sitting or even just standing in lobby!)

So, if you need a cheap place for a night near the Zenith, it may work for you - otherwise, suggest you look elsewhere.

Leisure Family

10/10

Exceptional

26 Apr 2022

Florin

Simple, clean and serious!

Friends_and_family Family

8/10

Excellent

22 Mar 2022

Adrian

A nice cheap place for a weekend in Paris

Good value for money. When we got there they said they had no booking but when we produced the paperwork they found it. One of the [non-smoking] rooms smelt strongly of tobacco and marijuana. Very handy for access to the Metro which gets you into the centre of Paris in 30-40 mins. There is a G20 supermarket about 5 mins walk away which has what you need for breakfasts etc. Beds were large and comfy. Room could do with a few more plug sockets. It was not spotless and a bit tired in places but not dirty. The area seems safe enough but apparently a bit further away there is quite a drug problem but we did not encounter anything. There are cafes and bars nearby but we did not try any of them. Overall we got what we paid for. Would not want to stay much more than the 3 nights though.

Friends_and_family Family

6/10

Pleasant

14 Mar 2022

Verified traveler

Never Again. Awful

Arrival was good, room obviously not cleaned to Covid standards, light switches, doors, sticky & dirty. Plughole in bath/shower thick with dirt & clogged hairs! Did not empty properly due to this. Floor in bathroom dirty (mat black on lifting after 1 use!) Window either wide open or closed, no partial opening possible. Room smelt dirty. Sound proof...what sound proof, noise from adjoining rooms clearly heard. No electricity on day 3 for entire day, heating did not work once back on, I was advised it was working centrally so no problem despite the fact the unit was flashing error code & to use a blanket if I was cold!!!! Customer service -10.
All in all my worst ever stay in a hotel in all my years of travelling & countries visited

Partner

2/10

Poor

29 Jul 2020

Aref

This place is absolutely awful. It’s more of a joke than anything else. Booked this hotel two months before my stay and when I arrived at the hotel I found out they were closed. And they didn’t inform me nor any of the other guests about their closure. I would tell everyone to stay away from this hotel. Absolute disgrace.

Leisure Family

10/10

Exceptional

13 Feb 2020

Lisa M.

Caring assistance by concierge.

When I had an acute health problem, the concierge on the first floor was patient and helpful, doing his best to help me seek health care and assist me in a difficult situation.

Business

10/10

Exceptional

13 Feb 2020

Lisa M.

Comfort and Economical.

Excellent.

Business

10/10

Exceptional

13 Feb 2020

Lisa

Magnifique.

Very comfortable and hospitable lodging.

Business

6/10

Pleasant

10 Jan 2020

Chantal

Beds are disappointing

It was fine. Our “queen” bed was just two uncomfortable twins pushed together. Our romantic evening was a bit ruined by this.

Partner

10/10

Exceptional

13 Dec 2019

Aleksandra

Great localisation

Partner

10/10

Exceptional

08 Nov 2019

Milan

A solid 3 star hotel

Spacious and clean room. Some nice urban views from the 8th floor. A solid 3 star hotel. Recommended.

Partner

8/10

Excellent

05 Oct 2019

Verified traveler

Good stay overall. Daily housekeeping is not included as this is an appartment hotel. You can’t even get fresh towels without paying extra. This was fine since I only stayed 4 nights, but might be problematic for longer stays.

Self

6/10

Pleasant

24 Sep 2019

.

The customer services was horrendous! Didn't get the room that I booked originally and it took at least an hour on the phone to Expedia to sort it as the property wouldn't help.

Friends_and_family Family

10/10

Exceptional

23 Sep 2019

Verified traveler

Property was exactly as described. Very clean, spacious and well equipped. Excellent value for money in a great location, 5 minute walk from Hoch metro station which was just a 10 minute ride away from Gare Du Nord.

Leisure Partner

10/10

Exceptional

19 Sep 2019

Verified traveler

Decent location, great price, prefect amenities and conveniently located close to Metro

8/10

Excellent

10 Sep 2019

Johanna

Doesn't tell special conditions in description

Overall we had a very good stay at this hotel, but we wished we had known before that there is no room cleaning in between and extra towels would cost 4 Euro.
Also, they charge 45 Euros if the kitchen is not left clean, but on the other part, we had to clean some of this before using it.
On the other hand our shower was leaking and we had to use towels to clean it up after every shower.
We might come again, despite the bathroom and room had dusty corners and bed wasn't the most comfortable one, as Paris is expensive. However, we think they should describe their special service conditions in their listing at hotel.com.

8/10

Excellent

07 Sep 2019

Verified traveler

Well appointed apartment meets requirements of a small family.

Leisure Family_with_children

4/10

Poor

31 Jul 2019

Verified traveler

When i searched For the hotel Expedia said it was close to CDG airport but it was like 35 minutes away and a 45 Euros Uber away.

Leisure Self

8/10

Excellent

26 Jul 2019

Krishnamurti

Stay at art hotel

It was a very good studio the staff was great , but Manusca was lovely she way beyond to help me thanks Manusca . When I came back to Paris I willd definitely stay at the same place with no problems

8/10

Excellent

24 Jul 2019

Carol

Paris stay

We were a group of 11 Girl Scouts. We had 3 rooms and it was great! We liked that the couch pulled out to two twin beds. You didn’t wake up your neighbor when you rolled over. It was wonderful to have breakfast delivered every morning. We liked the area but wished we had picked a hotel on a more major metro line.

Friends

8/10

Excellent

12 Jul 2019

Adeogun

T

Self

2/10

Poor

05 Jul 2019

Verified traveler

Air conditioning did not work, only 1 pillow, half of the shower door missing, not as pictured

Leisure Partner

8/10

Excellent

17 Jun 2019

Allison

Ok hotel, 30-40 minutes from Paris.

Great stay but far from the actual city, took about 30-40 minutes to get into Paris. There was a good amount of restaurants in the area and the staff was friendly.

Partner

10/10

Exceptional

31 May 2019

Thomas

Location to tram stop is great, but may take about 30mibs to city centre.

The apartment was large, 2 rooms, bedroom and a living room) kitchenette. The area was quiet enough

Partner

6/10

Pleasant

31 May 2019

George

Good place for a short stay

Rooms are good, locality is good - adjacent to team station.

No breakfast room and there is no choice for breakfast - need to eat what they deliver at door.

Family

8/10

Excellent

29 May 2019

Verified traveler

Easy place to stay.. walk to transportation and food easy!

Leisure Partner

8/10

Excellent

29 Apr 2019

Mambueni

Good

Very nice

Family

10/10

Exceptional

17 Apr 2019

Tony

very nice front desk person. explain everything details.

Leisure Family

8/10

Excellent

16 Apr 2019

Verified traveler

We needed more toilet paper for staying at there in 3days

Leisure Family

6/10

Pleasant

15 Mar 2019

Verified traveler

Room clean, but in the middle of nowhere.
Building need to be cleaned

Business Self

8/10

Excellent

12 Mar 2019

Verified traveler

Value for money ok. You get a tiny kitchen area which saves for eating out so much. You only get one night coffee even though we stayed 10 days.
Cost extra for coffee/ room cleaning. Near transportation. So we saw a lot of Paris. Tram in back almost takes you into Père-Lachaise cemetery.
Get travel card at airport Navajo and you can take all transportation. One price.

Leisure Partner

4/10

Poor

04 Feb 2019

Verified traveler

Neat and clean room, very spacious, but the reception is in a tiny room on the first floor and the line that formed to check in was miles long. The key cards for the doors kept de-magnetizing, leaving us at midnight with no way to get into the room. When we called reception the line was very unstable and they instructed us to take Master Keys to all rooms from small boxes. Check-Out instructions were written on the doors were confusing, and to top it all off our shower was broken. It wasn't a terrible experience, but there was very little communication and seemed really insecure. Still, i guess that's what you get for the price.

6/10

Pleasant

29 Dec 2018

Ariff

Check the reviews

Reception not that welcoming, corridors a bit unpleasant smell. I stay for 3 nights, not allowed to have towels replacement, if you want will cost €8. What are ripped off.

Better to book 3 separate nights, so you will get new rooms with new towels every single day. Cost still the same, no cleaning happens for 3 days.

Thinks before book it. Regards

Friends

8/10

Excellent

25 Dec 2018

Verified traveler

Very happy with the stay

Place very cleanand nice staff. the oven was very useful to cook dinner, there was also a coffee machine and some tea bags complimentary. everything clean and tidy.

Partner

2/10

Poor

05 Nov 2018

Verified traveler

Once we arrived at the hotel the reception had notified us that our room is what they call “residential”. Meaning that if we wanted the room cleaned we had to pay extra, we apparently had to take our own garbage out, we didn’t even get a phone in the room. Also as per an option on their Expedia add you could get breakfast every morning aswell. The reception had asked me what time we wanted our breakfast for our stay, agreed on 9:30. First morning we get it, the next, no breakfast. I go downstairs and their is a different reception so I ask her where our breakfast is thinking it might have just been a mistake. Nope, she continued to try and explain it was my fault because we weren’t in her schedule and that I notified her to late in the day but she “made an exception” and got us breakfast, this happened numerous times on our trip, breakfast not arriving at all or at 8:30 instead of 930. Having to go downstairs to ask for a towel because we were only provided one, some of the things like an iron and ironing board that were listed in the add were not in the room. Mold in the ceiling tiles because of no fan in the bathroom.
The list of issues goes on unfortunately, I would never recommend this hotel to anyone.

8/10

Excellent

01 Nov 2018

Ezen H.

Clean & Functional rooms

Checking in late is not a problem as long as you can solve clues on unlocking their safety box.
Rooms are fairly huge. Sheets are clean. Pillows are limp.
Hotel is a 7 min walk to Hoche metro station, a little far but feels decently safe in a residential neighbourhood.

10/10

Exceptional

25 Oct 2018

Amgad

A perfect place to stay, clean and large studio room with all amenities you need, A/C , microwave, kettle, Nespresso machine, large refrigerator, stove with kitchen utensils and sink, toaster, TV (french channels only) big wardrobe, good bathroom., Solid WiFi, elevator. Location within 2 minutes to tram 3b, and 7 minutes to Hoche metro station #5. Very good price and safe, and nice hotel staff.

4/10

Poor

16 Oct 2018

Jg

The hotel is in Porte de Pantin, a bad side of Paris. I wish I would have done my homework prior to booking. The room is very simple with poor bedding. There is no room cleaning service, unless you want to pay €10,00 a day. There is truth to the saying you get what you pay.

10/10

Exceptional

29 Sep 2018

Jorge

Nice room with stove, fridge and microwave. Great price with the amenities they have at the room. Close to Hoche Metro station, like 6 minutes walking distance.

10/10

Exceptional

19 Aug 2018

Kerry

Happy traveller.

Very happy, lovely friendly staff on reception. Facilities in the room are good. And close to metro etc for ease of travelling. Would recommend for a trip to Paris.

Family

6/10

Pleasant

19 Aug 2018

Verified traveler

Cleanliness was disappointing

Room was great and had everything we needed and was close to all the necessary transport links, however, had to buy our own cleaning products in order to clean the bath before use, the bottom was almost black. There was also a note on the kitchen cupboard stating that if you do not leave the room in a clean and tidy state, you will be charged 45 euros which would have been all well and good had i not had to clean the kitchen before use as well!

8/10

Excellent

12 Aug 2018

Daniel

Very good value for the money and conveniently near both the Hoche metro and the Delphine Seyrig tram stop.

8/10

Excellent

12 Aug 2018

Verified traveler

Recommended!

Great choice for a comfortable budget stay! The room was spacious and clean. Kitchenette and fridge was very helpful for cutting expenses for our 5 nights in Paris. A bit far from center, but just next to Parc Villette and the river, easy access to tram and metro. Front desk staff were kind and helpful. No daily cleaning, but it's because they treat these rooms more like an apartment than hotel. No problem for us. We were totally satisfied with the room for the price, and would stay again!

Partner

8/10

Excellent

10 Aug 2018

Verified traveler

Great Value

This was a little out of Paris, but it was a great value for a room with a Kitchenette in it. I would love to stay next time I come to Paris.

8/10

Excellent

09 Aug 2018

Cliff

Genial staff and management. Location is OK — not a charming neighborhood, but just a couple of blocks from grocery, restaurants, metro stop.

6/10

Pleasant

24 Jul 2018

Verified traveler

Get what you pay for

Well this was a last minute booking. It is not at all what it says. We just d alt with it because we didn’t want to pack and move hotels. Different staff members were nice one lady was totally rude. Telling me I can’t have cleaning unless we pay daily. The other gentlemen said he could replenish towels and he did. Coffee in Rome was delicious. The lobby for aRT hotel was in 1 st floor and it was tiny. Even the hallways were dingy and new carpet need replacement. Family neighborhood with metro about 5 min walk. Also G20store for water and snacks was helpful. Other than that it’s across from Hookah bar and at night I’d question walking out alone.

Family

10/10

Exceptional

17 Jun 2018

Parampal

Great customer service (Samia)

Samia at the reception was absolutely brilliant. Service was great and overall experience was good as well. Thank you!

Family

4/10

Poor

29 May 2018

Verified traveler

Had a lovely stay, staff were brilliant and friendly always willing to help, unfortunately the room was not as pretty as the pictures and the room smelt of cigarette smoke.This was a shame as there were no other faults, the bed was very comfortable and the hotel was great for a place to sleep after a long day of sightseeing

8/10

Excellent

17 May 2018

Joyce

This is a good home away from home, it's a studio apt with mini kitchen, if you get tired of eating out, there's a market down the street you can buy food to cook. The neighborhood was pretty safe too. I won't speak about the other residence they were the creepy once but the locals were nice and friendly. I will stay again if I visite france. Oh and the train or subway is within walking distance maybe 5min tops not even .

8/10

Excellent

14 Apr 2018

Verified traveler

Good for a stay without breakfast

It is a good hotel indeed with a suitable local area and the transpiration around is good. I just don't recommend taking breakfast from the hotel, because there is no restaurant. They bring the food to the room at the time you want (between 7:00 - 10:00) and you don't have options -It is the same food everyday for the whole period of your stay, and it is very little-.

Partner

10/10

Exceptional

08 Mar 2018

Verified traveler

Everything was so amazed and enjoyed every bit of my stay over there. The room was so cleaned and fully furnished I do recommend others to stay at this hotel.

4/10

Poor

23 Jan 2018

Jimmy

Hotel review

Generally the hotel room was fine and comfortable but the staff was so uncooperative and the room service was not available.
My room's electricity for the fridge, hot plate and oven was off and the front desk told me that it can be rectified only tomorrow.

8/10

Excellent

22 Jan 2018

Ravi

Carpet Not clean

Quite hotel, carpet needs some cleaning. Hotel staff are nice and friendly.

4/10

Poor

26 Dec 2017

Verified traveler

Very close to travel essentials like trains, trams

Good location loads of shopping centres nearby! If your into football then it will be perfect for you as you’ve got a Astro turf about a two minute walk from the hotel that is open to the public!

6/10

Pleasant

14 Dec 2017

Nick

Comfortable Room

The room was very comfortable and clean. The hotel is in a shared building so you will be confused by the main lobby. You will actually check in on the first floor in a small room. The hallways of the building could use some cleaning, especially the carpet. The room itself is very clean and comfortable. The price is right and the room itself is a great deal.

4/10

Poor

29 Nov 2017

jaime

Not great

Breakfast comes in a bag and you have to make it all yourself. The sofa bed is really uncomfortable. There was no clean towels or bin emptying everyday the room had,nt been hoovered properly. The staff arn,t forward in giving you imformation. The area around the Hotel is full of rubbish. The windows dont keep the noise out from the busy road and the tram outside the front.The hallways all smell sickly sweet like they are trying to cover a really bad smell. In the end all we could do was laugh and make the best of it but would never go back.

2/10

Poor

03 Nov 2017

Ray

it is a apartment, not a hotel.

I was suffering by sleeping on those filmsy fold bed. the fridge is smell, it was not cleaned by the previous guests. I told their stuffs but they never clean it . Breakfast was bad,

6/10

Pleasant

29 Oct 2017

Jean-Louis

Only if you want a kitchenette

We were given a room with a sofa bed. We were given another room with real beds after insisting that a sofa bed would not do.

Carpets in hallway were filthy. Room only slightly better. Sink leaked.

The only redeeming quality is is that it had a kitchenette.

Partner

6/10

Pleasant

24 Oct 2017

Diane

You get what you pay for

It was basic but clean, we had to buy our own loo rolls. If you wanted your apartment cleaning that cost extra. It's in a grotty location with not many bars/restaurants nearby and not many of those that are there are open. It takes ages to get anywhere even though it is supposedly only 3 miles from the centre of Paris. It's a weird set up at the hotel as the main reception doesn't service the ART hotel, their reception is a little room on the 1st floor. The staff on the 1st floor were lovely but those at the main reception were very unhelpful and rude.

2/10

Poor

20 Oct 2017

en kuang

We have very bad expirence to stay in this hotel. At beginning we ask to clean the room for us because the bathroom floor fill with water. They told me ART is a apartment which is not a hotel so they just clean the room once a week. So I ask to talk to their manager to find out why they do not clean the room. The manager can not speak English so we can not communicate. I insist to clean the room and change towels everyday but they want to charge me. I ask them to get money from Orbitz because we pay the money to Orbitz is for hotel service is not for apartment service.
The breakfast is terrible which just two breads and one small box juice which they are charged me 6 Euro per breakfast. I and my wife ate two days breakfast and I canceled the rest total 3 days breakfast. They told me they can not refund me total 36 Euro but I can ask Orbitz to refund me total 36 Euros. Could the Orbitz to deduct 36 Euro from my credit card payments? Please let me know it ASAP? Thanks, En-Kuang Cheng

6/10

Pleasant

20 Oct 2017

Verified traveler

Net Curtains were filthy. Carpet in corridors also filthy. Staff was pleasant and tried to accommodate the best they could.

8/10

Excellent

09 Oct 2017

Faiz

Not a bad hotel

It was not bad , the main issue is the location which is far away from central Paris and you feel the place is not save. However the room is big enough and you have a small kitchen which might help you if you would like to make a dinner.

2/10

Poor

08 Oct 2017

Cecile

Horrible hotel

Horrible hotel, no front desk so no one there. Carpets are all water stained! The neighborhood is a horrible dump! We stayed one night then left. So we lost money. Also it's 17 miles from Paris! No wash clothes! Terrible place!

Family

6/10

Pleasant

08 Oct 2017

Verified traveler

Nice place to rest your head.

Was focal point of all our travels while in Paris.

Partner

10/10

Exceptional

14 Sep 2017

Kim

Clean room, quiet neighborhood

This hotel is close to the Hoche Metro stop, grocery store close by, quiet area, the staff was great.

8/10

Excellent

29 Aug 2017

Verified traveler

Satisfied for the most part

We paid about 72 USD per night since we booked this just a couple days in advance. It would have been cheaper (I think) if we had booked weeks or months in advance.
No complains about the room, it was clean and comfortable enough for our family of 4. One queen bed in a separate room, and one couch-bed that unfolded into 2 twin beds for the kids.
The only not so good things about our stay here:
The hotel is in an area that doesn't look 100% safe for a family at night. it is a couple long blocks from the Metro station, and when returning to the hotel at night streets were dark and empty, except for a couple of guys arguing. We had to rush into the hotel a couple times.
Also, the hotel seems to be under construction and using the rooms of another hotel, since the reception was (hopefully temporarily) in one of the rooms in the first floor.
During the day it was a different story, with lots of places to eat nearby the metro station, a couple of supermarkets and American fast-food places. There was a small little market with all you need to feed the kids and prices were cheaper than the main markets by the metro station.
Overall I was satisfied with our stay and I would recommend it. It is ok for a family, but I think it was great for people without kids.

Family