Name: Holiday Inn Express Temecula an IHG hotel
Address: 27660 Jefferson Avenue, Temecula, 92590, US

4/10

Poor

27 Jul 2026

Hedlin

Hotel was not ww

10/10

Exceptional

27 Jul 2026

Lydia

Clean handicap accessible room. Convenient handicap parking. Friendly staff. Missed breakfast but was able to get fruit when we checked out. (Apple & banana). Will definitely visit again.

6/10

Pleasant

27 Jul 2026

Alex

The good: Comfortable bed. Shampoo and conditioner provided in shower.

The not so good: No water bottles provided in room. Not many towels in the room. Trash cans had liners draping over the cans, not actually put in the cans. Not much lighting in room. If you like it dark, you will love it.

The awful: When you turned on the light in the bathroom, a very loud fan automatically came on. There was no way to have the bathroom light on without also having a very loud, very annoying fan on!!! I understand wanting a fan when you are showering or using the restroom, but the loud fan was very annoying and it was always on if the bathroom light was on. That meant brushing teeth, putting on makeup or washing face meant you had to listen to a very loud, very obnoxious fan!!! You couldn’t hear anyone else in the room while in the bathroom with the light/fan on. The constant loud noise from the fan was seriously anxiety causing!

Also, the doors in the stairwell had something on them and the handles, like white paint or white spackle. This was also on the carpet in the stairwell.

Also, the key cards don’t work very well. We had a hard time getting our door opened. As we were struggling with the key card, another person came by and said they had trouble too!

Overall, if you are just looking for a bed to sleep in and a hot shower, this hotel will be ok, providing you can handle getting ready in a fairly dark room and putting up with a very loud, very obnoxious fan in the bathroom!

10/10

Exceptional

26 Jul 2026

Jacqueline

Need more parking space

6/10

Pleasant

21 Jul 2026

Jacqueline

Location and parking

Friends

6/10

Pleasant

20 Jul 2026

Deanne

The front staff was either extremely friendly and helpful or useless . The manager was excellent . The cleaning staff was rude. The cook was overworked but maintained breakfast daily. The pool was underwhelming .

Self

8/10

Excellent

18 Jul 2026

Lea

The stay was amazing and so was staff.

Partner

6/10

Pleasant

17 Jul 2026

Elaine

the hotel was great to stay at because it is budget friendly, but the hotel needs to be updated.

Partner

10/10

Exceptional

16 Jul 2026

Marilee

Clean & good breakfast, Eggs & meat everyday.

Friends_and_family Friends

8/10

Excellent

15 Jul 2026

Gema

Overall good. Recommend.

Friends_and_family Family

2/10

Poor

12 Jul 2026

Maureen

Keys to room were not working, breakfast poor, room rundown

Family

8/10

Excellent

12 Jul 2026

Chelsea

Clean room and friendly staff. Rooms are currently being renovated, we got a renovated room however there were no trash cans in the room.

Family_with_children

6/10

Pleasant

07 Jul 2026

Daniel

I didn't like the representative's comment that I looked like I was born in 2006. Her remark was unnecessary, and she should keep her personal comments to herself

10/10

Exceptional

07 Jul 2026

Michael

Clean spacious rooms, comfortable beds, cable TV's, microwave, fridge, coffee, free breakfast,hot shower, good a/c, & free parking...!

Family

10/10

Exceptional

05 Jul 2026

Jay

Good

Family

2/10

Poor

04 Jul 2026

Sergio

The front desk staff appeared to be more interested in flirting with guests than helping customers waiting to check in. There were three groups waiting, and no effort was made to move the line along or acknowledge the delay. At one point, another guest even asked how much longer the wait would be or if another staff member could assist. The only response was, “We all have to wait.” The interaction felt dismissive and unprofessional. Good customer service starts with acknowledging waiting guests and treating everyone with respect.

Family

8/10

Excellent

30 Jun 2026

Danielle

Staff was very friendly and helpful. Easy check in. Good breakfast-cinnamon rolls were great. Walking distance to in n out. Stayed here for a soccer tournament and was easy drive to the fields-15 min away. Good pool and jacuzzi for the kids. Snacks in lobby were great for the kids. AC could have been a little cooler in the room.

Family_with_children

8/10

Excellent

30 Jun 2026

Gina

Clean updated room great location helpful staff

Friends_and_family Family

10/10

Exceptional

27 Jun 2026

Robert

The breakfast is worth the stay. Just press the button and the pancake robot does it all for you. Just put a plate on the far right side to catch the 2 that it makes. Rooms are nice and fancy.

Family_with_children

10/10

Exceptional

26 Jun 2026

david

Clean rooms and really helpful staff.

Partner

8/10

Excellent

24 Jun 2026

Gina

Ask to stay on Jefferson street side as freeway was on the other side …. But very nice location !

Friends_and_family Family

8/10

Excellent

19 Jun 2026

Bradford

We never received cleaning services and had to ask for towels at the front desk. I think the gym facilities need to be expanded and updated. At a minimum, there should be towels and water available, and the equipment should be safe and functional.

Friends_and_family Family

10/10

Exceptional

17 Jun 2026

Anabel

Thank you room was very clean. And the stuff was very kind. Breakfast was very delicious. Thank you for everything.

Family_with_children

2/10

Poor

17 Jun 2026

David

Positive: Beds were comfortable. Staff did bring a hair dryer to our room after request. Breakfast was decent. Negative: No phone in room. Requested many times in 5 night stay. On Saturday when we returned, (that night, our third of our stay), we told the girl at the front desk that we still didn't have a phone. Her response was \" Well, we are remodeling and some rooms don't have phones. Maybe your room is one that doesn't get a phone.\" I said, \"What? Then why did you put us in that room\". No response. Trash was never emptied and clean dry towels & toilet paper were never brought to our room, even though they were requested numerous times. I had to go to the front desk and get more trash bags, clean towels and toilet paper myself. We tied off the trash bags when they were full and set them outside our door and when we checked out on Tuesday they were still not picked up. The shower leeks out on the main floor of the bathroom, at the point where the sliding door meets the partition. We had to use our towels to keep drying up the water. Our room was not cleaned or serviced in any way for the six days and five nights of our stay. We requested it many times at the front desk and with the cleaning crew directly many times. We come to this area several times a year but will never stay here again.

Partner

6/10

Pleasant

17 Jun 2026

Clotilde

The hotel is very outdated and so are the rooms. Our bathroom could’ve been cleaner and the ac was too loud. Loved that the room was huge, but wouldn’t recommend staying again. Felt for the price we paid for over the weekend, it was not worth it. Parking sucked too! Free parking but limited in our opinion. Had to park by this hibachi restaurant on the property. Hotel is located next to the freeway so that was annoying. Cars would drive really fast at random times throughout the night and would wake us up. Breakfast was good and that was probably the highlight of the trip. The elevator sounded suspicious and we didn’t use it after the first time we brought up our stuff. Used the staircase for security.

Partner

10/10

Exceptional

16 Jun 2026

Kyong

Good everything. Nice staffs nice meals.

Friends_and_family Family

6/10

Pleasant

11 Jun 2026

Angelica

I liked the location and the price is fair but the room carpet was disgustingly dirty. After taking a shower and walking barefoot to the bed I realized my feet were so dirty… same happened to my husband. The carpet needs a good cleaning!

Family_with_children

6/10

Pleasant

11 Jun 2026

Walter

Recently choose this Holiday Inn Express based on name quality recognition. My girlfriend and I were disappointed with two expected standard services.

1) One working ice maker in the entite hotel Our room was on the 3rd fl. .the only working ice maker was on the 1st. Fl. No staff service to assist.

2) Our room was advertised to include dailey room cleaning, which we did not receive! .....when we inquired was told we did not request room cleaning at check- in.

Incredible .....thats a new excuse!

Partner

10/10

Exceptional

11 Jun 2026

Richard

Clean and convenient would stay here again.

Partner

8/10

Excellent

08 Jun 2026

Thomas

Hotel being remodel all good

8/10

Excellent

02 Jun 2026

Jennifer

Was a great hotel and good location. Only problem we had was we had to reset our keys each day because they stopped working.

Family

2/10

Poor

02 Jun 2026

Melissa

We had to wait upon check in because there were no rooms available despite us checking in at 4 pm. There was a smell that permeated upon walking into the main lobby. Lighting in lobby and in room is dark and gloomy, uninviting. Upon checking in, the front desk girl was no where to be found for about 10 minutes, she eventually came up to the front desk, greeted and then proceeded to say they didn't have a room ready. The hotel room we stayed in faced the freeway and all you hear are cars zooming by all day and night.

Partner

6/10

Pleasant

01 Jun 2026

Craig

This is an older property near the Freeway. It’s a little in need of some refurbishing.

Partner

10/10

Exceptional

01 Jun 2026

Sherri

the hotel was great , friendly staff , Zailinn at the front desk was amazing and helpful !
The hotel is doing some construction so a bit of inconvenience but also understandable
We would definitely stay here again!

Friends

4/10

Poor

31 May 2026

Michael

The room was in need of many repairs! Also stains on carpets and furniture was very old. The bathroom tile was gross and chipped, and looked dirty. The breakfast they offered was exactly the same both days, and cold. The check in girl was nice, but all other staff was we interacted with had no smile and seemed bothered. I would Never STAY there again. And of course would NEVER recommend it to anyone. From 1 to 10…definitely a 3 at most!!!!

Partner

10/10

Exceptional

31 May 2026

Jennae

Clean room

Family

10/10

Exceptional

25 May 2026

Jaime

Good breakfast

Partner

8/10

Excellent

19 May 2026

Eleanor

The third floor hallway needs a good carpet scrubbing.
The room was very clean.

2/10

Poor

19 May 2026

Freddy

Room smelled of Smoke and we were blamed for not reporting it to the front desk.
Someone came into our room while we were gone and this person said he smelled the Oder.

2/10

Poor

19 May 2026

Debbie

Unfortunately we arrived to a hotel under renovation! I had booked 2 rooms for a destination wedding. Both rooms were on the 3rd floor surrounded by construction. There were work carts, construction equipment, paint, draping s etc in the hall out side of 3 rooms being renovated. 2 across from 1 of our rooms and the 3rd directly adjacent to the other room. Early morning drilling and electric sanding woke us. Scraping of spackling and painting equipment were right at our head board. I asked management to help move us and the day manager was less than caring. A smug “I’m sorry” and we are over booked. Corporate or franchise greed is what caused this debacle. If there are renovations going on, close the floor. Your corporation can afford a loss one night to complete your renovations as to not impede your clients’ comfort. The amount I paid to stay at a Holiday Inn Express for 2 nights (3 for one room) was overpriced due to the conditions and non-response from management on site. Never again. I’m shocked by the many reviews that caused me to book here and the reputation of Holiday Inns. This one is not up to par and needs better management that actually cares and tries to make things right.

Friends_and_family Family

6/10

Pleasant

18 May 2026

Mey

This hotel was dirty
Found hair on the floor of the bathroom and it smelled musty

Family

6/10

Pleasant

18 May 2026

Sherilyn

Needs Significant Updates to Common Areas
While my guest room was clean and met basic standards, the hotel's common areas are in dire need of renovation. From the moment I entered the lobby, it was clear that this property has been neglected.
The most concerning issue was the elevator—not only did it shake noticeably during use, but the inspection permit displayed inside expired in 2021. This is a safety concern that management should address immediately.
Throughout the property, I observed multiple maintenance issues: missing and water-stained ceiling tiles, scuff marks and footprints on the lobby floor, a drinking fountain wrapped in tape as if cordoned off, and storage room doors propped open with rags. The \"business center\" was simply a desk positioned next to the front desk—no private workspace whatsoever. The restaurant area showed similar signs of wear and deferred maintenance.
The \"market\" was essentially a locked curio cabinet with a sparse selection of basics like DayQuil and tampons—hardly convenient for guests' needs.
The contrast between my clean room and the deteriorating common spaces was stark. With proper investment in updates and maintenance, this property could meet guest expectations. Until then, I'd recommend considering other options in the area.

Partner

8/10

Excellent

18 May 2026

Raul

the sheats had a stain

Family_with_children

8/10

Excellent

17 May 2026

jaime

Everything was good. Our key had to be reset everyday which was a bit annoying. But overall a decent place to stay.

Family

4/10

Poor

13 May 2026

Kalima

The carpet in the room smells really bad.

6/10

Pleasant

11 May 2026

Christine

Loud. Right on highway.

10/10

Exceptional

08 May 2026

Stephanie

Extremely friendly staff, breakfast was amazing! Over all give this place a 4.5 thanks for having us!

Family

2/10

Poor

05 May 2026

Maricar

Room we stayed in had no working AC. Room smells awful. Would not recommend staying if you get the rooms on the 2nd floor.

Friends

10/10

Exceptional

04 May 2026

John

AC kept the room to an iceberg at time if that’s your thing

Self

4/10

Poor

03 May 2026

Manny

Contaminated with paint and dust

We were not told to request towels every day ,my card key was canceled before we checked out

Partner

6/10

Pleasant

01 May 2026

George

Breakfast was good ,

6/10

Pleasant

01 May 2026

Rich

Filled a price band. Old amenities, oddly curtains didn't close in the room, just net curtains for privacy

Partner

8/10

Excellent

30 Apr 2026

teresita

Staff

Family

6/10

Pleasant

29 Apr 2026

Charlotte

booked two nights but only ended up staying the second night. At first, the room just felt a little musky, and I assumed it was because the AC had just been turned on. Unfortunately, once I settled in, I noticed the cleanliness was not up to standard at all.

There were gum wrappers and crumbs where the linens met the carpet, trash between the bed and nightstands, and it was obvious the area under the bed had not been vacuumed in quite some time. It honestly felt pretty gross and made the stay uncomfortable.

The only real positive was the front desk staff—they were very kind and helpful. Their business center computer wasn’t working, but they still helped me by printing out some important forms I needed after I emailed them, which I really appreciated. Breakfast was also good, and the location is extremely convenient—right off the freeway, across from the mall, and in the same parking lot as In-N-Out and Wendy’s, which made grabbing food while traveling really easy.

The bed itself was comfortable, and overall everything else was fine, but cleanliness is a huge factor for me. I did notify the front desk because it was very clear the room had not been properly vacuumed or thoroughly cleaned. With better housekeeping, this place would be much better.

Self

10/10

Exceptional

29 Apr 2026

Charlotte

Nice place too stay. Good breakfast, the rooms on 3 floor vas very nice. The bed was very good.

Partner

10/10

Exceptional

28 Apr 2026

Miguel

Very Clean and delicious breakfast options!!!!!

10/10

Exceptional

28 Apr 2026

Ignacio

Clean room- nice stuff- good breakfast

Friends_and_family Family

8/10

Excellent

27 Apr 2026

Ezequiel

Staff was helpful and friendly. Hot tub and pool were a hit with the kids. Breakfast was ok but convenient. Overall it was a good experience and would stay again.

Family_with_children

10/10

Exceptional

27 Apr 2026

Melisa

It was a good hotel stay the rooms are decent, the breakfast was on point. Definitely would stay again if needed the price is perfect for a quick stay or get away

Friends_and_family Family

6/10

Pleasant

26 Apr 2026

Zondra

The breakfast was fresh. The air conditioning was old and kind of loud, but it worked fine. The keys to the rooms did not work well. It took some wiggling of the key to get in the room.

Family

4/10

Poor

25 Apr 2026

Efren

One of drawers in the roof was left unclean. Some dirty undergarments and something in plastic was left inside it. We told the front desk and she immediately took care of it. She promised that we would be given discount because of the inconvenience. When I checked out the guy said that the discount will be credited to me and I’ll be informed through my email. I’m still waiting for it.

8/10

Excellent

24 Apr 2026

Sheila Marie

Good hot breakfast

Partner

8/10

Excellent

20 Apr 2026

Charlotte

The room was good .
The brekfast was very good .

Partner

8/10

Excellent

17 Apr 2026

Jorge

No, they ran out out of the main breakfast (eggs, potatoes, bacon ) before 9:00 am the hours were 6:30 to 9:30. A lot of people were turned away from eating an otherwise great breakfast. We asked and told that they were not going to open another batch of breakfast for the rest of the people standing there.
Very poor planning from their kitchen staff and management, very unyielding.
It’s a shame, because it could have been all around wonderful stay.

Partner

4/10

Poor

13 Apr 2026

Aida

The place looked good from outside. I didn’t expect to have some issues before checking in. It was on going some renovation on one side, our room was right next to a bunch of construction stuff in the hallway. The other side of the hallway looked clean and quiet, so I asked to move to the other side. The next room was fine except the window was extremely dirty. It smeared with heavy dirts as a view. The sink had no stopper, just a hole and some foul odor could be smelled. Then the only elevator was not working at one time. One thing I found strange was that each garbage can had a new bag hanging aside without opening and tucked into the can in both rooms I had been inside. I guessed they expected the guests doing it, not big deal, but I had never seen this in other Holiday Inn …

Partner

6/10

Pleasant

12 Apr 2026

Allison

The room was clean. But definitely in need of updating. I think they’re in the midst of updating now though so that’s good.

8/10

Excellent

11 Apr 2026

Charles Sai Ping

Good value. Clran and convenient

4/10

Poor

10 Apr 2026

Alfredo

I was very disappointed with the condition of my room. It felt completely neglected and poorly maintained. All the furniture was hung crookedly on the walls, and the \"repairs\" throughout the room were clearly improvised and unprofessional.
The bathroom was even worse: the toilet was loose/wobbly, and the shower head wouldn't stop dripping all night. To top it off, the air conditioning emitted a foul smell whenever it was turned on. I wouldn't recommend staying here until management performs some serious renovations.

6/10

Pleasant

09 Apr 2026

Kenneth A

It wasn’t mentioned that the hotel was under construction.The hall and elevator was dirty. Dry wall plaster in carpet. Workers were two doors from room. They worked pass 1800 and started early.
The hotel is situated off highway with lots of road noise all night.
Staff was extremely friendly and breakfast was more than needed.

Partner

10/10

Exceptional

09 Apr 2026

Vanessa

Good food

Self

8/10

Excellent

06 Apr 2026

Kathleen

Propert was very clean. Beds were very comfy! Check-in tram was very prompt and courteous. I believe some rooms had been upgraded, our room was not one of them. Room was clean. We could definitely hear the freeway traffic that our room overlooked. We could also hear elevator opening all night. Ice machines were out of order. The complimentary breakfast was not good. But not a deal breaker - just plan accordingly. Lots of other options for breakfast close by.

Partner

2/10

Poor

04 Apr 2026

Ericka

The hallways were dirty upon arrival, the room was VERY outdated, the AC did not work so room was extremely hot, the TV did not work at all, the bathroom in the room was nasty, the staff was very snarky once told the room was not as advertised. Would not recommend.

Partner

10/10

Exceptional

04 Apr 2026

Chad

Always a great stay.

2/10

Poor

01 Apr 2026

Lane

The room had a door handle that did not work. The front desk was notified, and later said they fixed it, but it still did not work. There was also construction going on throughout the hotel that was noisy and dirty. Housekeeping did not clean the room a single time in 3 days. I would not stay here again.

Friends

2/10

Poor

01 Apr 2026

CECILIA

I requested room cleaning, and no one came. Holiday Inn Express Temecula then charged me an extra $111.08 for an extra day, even though I checked out on time and before noon. On top of that, they held a $100 deposit for 10 business days. Completely unacceptable and ridiculous.

Friends

6/10

Pleasant

31 Mar 2026

Laura

Room was not what expected, since i have stayed at other hotels with same company for price I paid. Staff was ok, were not informative at all. Didn't let me know anything including how to get to room. Room was old but they tried to update it and not very clean. It was to late to find a new place due to event i had to be at.

Self

10/10

Exceptional

30 Mar 2026

Danielle

Great place to stay

10/10

Exceptional

30 Mar 2026

Johnny

Great for short stay!! Everything you need is near by and right next to an in n out!!!

Partner

6/10

Pleasant

29 Mar 2026

Judy

This location is in the middle of a much needed renovation. I would not recommend a stay here until reno is complete.

Friends_and_family Friends

10/10

Exceptional

23 Mar 2026

ERIK

AWESOME !!!

Business

2/10

Poor

22 Mar 2026

Caridad

Check-in was at 3 pm, but our room wasn’t even ready. When we finally got in, the bed linens had not been changed and had yellow stains all over. For the price I paid, this is completely unacceptable. This was a waste of money and extremely disappointing.

Family

8/10

Excellent

22 Mar 2026

Miriam

The stay here was good , only problem they don't have enough parking. They ask you to park anywhere else but you have to get concent from them example the nearest place is hibashi restaurants and wendys

Friends_and_family Family

10/10

Exceptional

22 Mar 2026

corla

Super friendly staff. Excellent breakfast. Comfy beds & pillows. Well lit parking. Felt very safe. Quiet and easy to get to from freeway. 10/10 will book again

Business

8/10

Excellent

22 Mar 2026

Stephen

Construction going on, they seem to be upgrading. Air conditioner is noisy. Parking is hard to find a spot.

Friends_and_family Friends

8/10

Excellent

21 Mar 2026

Jeanette

There was an unpleasant odor in our room and in the hallway that it upset my stomach. Good thing I brought my air freshener. Once I sprayed my room it was ok but the hallway still smelled. Won’t be staying there again. I understand it’s an old motel but just want happy there.

Partner

10/10

Exceptional

20 Mar 2026

martha

They are remodeling but that did not get in the way of us enjoying this facility

Partner

4/10

Poor

19 Mar 2026

Kelley

Unfriendly staff. We have used this hotel for years, but are now looking for a replacement, as the property, overall, has gone downhill.

Friends_and_family Friends

8/10

Excellent

19 Mar 2026

Anne

Shower has black mold in the inside of sliding glass door track. Otherwise it was clean

Self

10/10

Exceptional

18 Mar 2026

Christian

Amazing and very friendly

8/10

Excellent

17 Mar 2026

Rigoberto

Needa renovations

Family_with_children

2/10

Poor

16 Mar 2026

Ruthann

Wasn't happy with this hotel will not recommend

Partner

4/10

Poor

16 Mar 2026

Michael

This location especially the rooms are dated and could use some upgrades. The entry door to room didn't close properly, thank goodness for deadbolt. The bathroom door didn't close at all. The bed was not comfortable, very stiff, thank goodness the pillows were nice and plush. The bathroom is decent with Dove brand toiletries so that was a perk as well as the morning complimentary continental breakfast. Other than that, I wont be staying here again :(

Partner

6/10

Pleasant

15 Mar 2026

claudia

Great area and price but the bed is so uncomfortable like sleeping on a hard cardboard and the toilet was disgustingly dirty

Partner

4/10

Poor

15 Mar 2026

Alison

When a hotel is under renovations, they should be required to notify guests. You pay full price for a ghetto experience and then you’re stuck.
We will just go to Marriott for soccer next time.
The beds here were hard, windows didn’t have dark curtains, plumbing leaked, shower curtain was paper thin and drained no mater what we did, the place smelled like weed and there were sheriff units parked in groups during our stay looking for someone-like walking the halls looking for someone. No thanks. The front staff when we checked in was nice- Chriss was her name. But all other staff was completely indifferent to any of our concerns. Tragically underwhelmed.

Friends_and_family Family

6/10

Pleasant

14 Mar 2026

Cameron

Clean room, comfortable bed. Fridge didn’t work, ac control broken, alarm clock wires shorted out. Trash can liners have to be installed by guest.

Friends_and_family Family

8/10

Excellent

14 Mar 2026

Grace

Super friendly and helpful staff! Checked in to the first room and the TV did not work right so moved 2 doors down. The young lady at the desk checked the TV first before we moved, which was nice of her. The breakfast buffet was good and plentiful. There were plenty of people coming through and eating and the person doing foodservice did a great job keeping everything refilled, etc. Apparently they are in the middle of a remodel or something like that as it is an older building. Very good location, close to tons of shopping and the Temecula Promenade is a mile away and easy to find. Oh, and the price was very affordable! My only issue at all was the room floor had not been vacuumed. Neither of the rooms had been vacuumed in a while. It makes me wonder about how well the rooms are cleaned between guests? Having said that I would definitely stay there again. The staff is great.

Friends_and_family Friends

10/10

Exceptional

13 Mar 2026

Frank

Clean room at a good price. Hotel was well maintained.

8/10

Excellent

12 Mar 2026

Glenn

Good breakfast, clean comfortable room.

Partner

10/10

Exceptional

09 Mar 2026

Kathleen

The room was perfect and wonderful. The kings size bed was very comfortable. Staff was wonderful. It was told that the property is going under renovations so there were some inconveniences but nothing that would sway my opinion. Will be happy to stay there again.

Self

8/10

Excellent

08 Mar 2026

Staci

Very clean, staff was really friendly. Only advice is better and more luggage trolleys. Only one in the lobby and very wonky.