Name: Pala Casino Spa And Resort
Address: 11154 Highway 76, Palmdale, 92059, US

2/10

Poor

05 Aug 2026

Nely

I like the valley staff. They were very attentive and helpful when I arrived. The next day, I was walking to my room and out of the group that was walking to the elevator, my daughter and I were the only ones asked to show a room key. I felt targeted and discriminated against. Even after I expressed how I felt there was no explanation or apology. We checked out early and explained why we were leaving to the front desk supervisor. Again I was dismissed and it seem like it was the norm for this place. It is very disappointing.

8/10

Excellent

04 Aug 2026

Shauna

We went for a girls weekend with hopes of cocktails by the pool, but the sun was unrelenting, and the staff was really unwilling to help us find solutions to more shade. We weren’t allowed to move the umbrellas or the chairs and there certainly wasn’t enough umbrellas/shade

4/10

Poor

03 Aug 2026

Mehran

Hotel staff are mostly rude. From checking in to security at elevators area and at the pool area. they search thru your bags for looking for outside alcohol and ask for ID each time. Pool entrance was 3 steps: each of us had to check in, show IDs and be searched. There are 4 small and shallow pools for the entire resort. Its a money making machine made to maximize their profit in every way possible. Will not go near it again.

10/10

Exceptional

03 Aug 2026

Emily

Room was beautiful, very spacious. Didn't spend much time downstairs, but excited to revisit soon.

10/10

Exceptional

03 Aug 2026

MICHAEL

Nice property except the damn cigarette smoke!!!!!!

8/10

Excellent

03 Aug 2026

Michael

I would definitely come back for the pools and the rooms. The room was spacious, comfortable, and did not feel like we were cramped into a small studio apartment.

The pool was amazing, with plenty of open chairs. The cocktail servers were personable, attentive, and always available when we needed something.

The nightlife was hit or miss. They had live music, but it ended fairly early, and there was not much to do afterward. The restaurants were good, but they also closed early and did not offer food to go.

Overall, I would recommend this place if you are looking for a relaxing pool day without kids around.

10/10

Exceptional

03 Aug 2026

Sheila

Celebrating a 65th birthday and had arranged for a sign and balloons and when we arrived early, the room was ready and so were the decorations. Surprised my sister and she loved all the attention she go, as I told everyone it was her birthday. Had an excellent meal at Elementa Restaurant. The service was amazing, offered suggestions and was attentive. The manger and chef came by and the meal and dessert were wonderful. Note: It is a smoking casino, which was a surprise. I thought casinos had gone non-smoking. Apparently there was a no smoking area but I didn't see it. Check in and check out was easy.

2/10

Poor

02 Aug 2026

Maritza

St

10/10

Exceptional

02 Aug 2026

miguel

Awesome staff very clean cozy rooms.

10/10

Exceptional

02 Aug 2026

Desiree

The rooms are bigger than expected and very clean. Staff was helpful while checking in. Will stay again!

10/10

Exceptional

02 Aug 2026

Catalina

All was great

4/10

Poor

01 Aug 2026

Patty

Overall, the amenities at Pala were very good. Unfortunately, the same cannot be said for one of the front desk employees.
I did not catch her name, but when I checked out on Saturday, August 1, at approximately 11:16 a.m., my receipt listed cashier number 215. Throughout the interaction, she never smiled and came across as dismissive when I asked whether any credit could be offered for the multiple issues I experienced during my stay.
The problems began with waiting for my room to be ready. Once I received it, the front door would not unlock despite multiple attempts with the key cards, requiring me to switch rooms. Later, I discovered that the bathtub in the replacement room was also not functioning properly.
When I politely asked whether there could be any accommodation for these inconveniences, her response was simply that no credit would be given because I had stayed and had received a late checkout. We checked out only 16 minutes after 11:00 a.m., and she commented that this would normally result in a $35 fee. Given everything that had gone wrong during my stay, that response came across as insensitive and dismissive rather than customer-focused.
Hospitality is measured not only by the quality of the facilities but also by how guests are treated when problems arise. While I enjoyed many aspects of Pala, this final interaction left a disappointing impression. Based on this experience, I am hesitant to return and will be sharing my experience with others

10/10

Exceptional

31 Jul 2026

orenzo

Great

10/10

Exceptional

30 Jul 2026

Kristina

Casino on site, clean and spacious

6/10

Pleasant

30 Jul 2026

Maria

The only downfall no gym. Closed until end of the year. Overall a nice Pleasant stay

10/10

Exceptional

30 Jul 2026

Elnaz

Love this place

10/10

Exceptional

29 Jul 2026

Jose

Excellent!

6/10

Pleasant

29 Jul 2026

brendan

Overall, our stay was okay, but unfortunately the service fell well below expectations.
When we checked in, the front desk staff member seemed rushed and wasn't very welcoming. She didn't explain any of the hotel amenities or let us know what facilities were closed due to the renovations, which would have been helpful.
We stayed for four days and requested housekeeping, but our room was never cleaned during our stay. We also ran out of towels and had to request more. They weren't delivered until the next morning and were simply left outside our door.
We also had plumbing issues with our toilet, and it took maintenance a long time to respond. While using the pool, we ordered food, but it took an hour and a half to arrive, and no staff member came by to check on us or provide an update.
Later that evening, there was a discrepancy with our bill. Instead of calling our room or simply adding the $30 balance to our room charge, staff knocked very loudly on our door at 9:00 p.m. to collect the payment, which was unnecessary and disruptive.
There were a few friendly staff members, and we still managed to have some fun during our trip. However, based on the overall experience and level of service, I would likely choose a different hotel the next time I visit.

2/10

Poor

29 Jul 2026

Lauro

We had a terrible experience at this hotel. We arrived at 4:00 p.m., but my son was not able to check in until 6:00 p.m. When he finally checked in, they gave him a horrible room that was not the room we had pre-booked and paid for two months in advance.

The hotel was completely unprepared. There were long lines at check-in, no rooms available, and only two employees working at the front desk. My kids had to come to my room and wait there, and they didn’t get into their room until around 7:00 because the room hadn’t been cleaned yet. I had a reservation for dinner for 7:30 to celebrate my 60’s birthday which we had to
Postpone to a later time because of that. This is completely unacceptable for a hotel that was prepaid two months in advance.

The manager was not helpful, and the employees were not professional at all. We were extremely disappointed with the entire experience. I will never stay at this hotel again. It was absolutely horrible.

10/10

Exceptional

28 Jul 2026

Isabel

Great time

10/10

Exceptional

28 Jul 2026

Robert

Fantastic, stay beautiful property.Great employees enjoyed it immensely!

10/10

Exceptional

28 Jul 2026

Vincenzo

Great Parking, superb rooms and cleanliness . Greater than first class

10/10

Exceptional

28 Jul 2026

Eric

We got a king suite. Beautiful room at a fair price. Slots were very tight but had fun overall

8/10

Excellent

27 Jul 2026

Belen

Free parking and less people in entire property being so far out from main highway.

10/10

Exceptional

27 Jul 2026

Steven

The resort staff is very nice and helpful.

8/10

Excellent

27 Jul 2026

Alonzo

Very nice.

4/10

Poor

27 Jul 2026

Kerry

Tub stopper didn't work. Had issues with the AC. The pool and hot tubs close at 8pm. Why is this place called a Spa?? VERY unsatisfied.

8/10

Excellent

27 Jul 2026

dyna

Rooms were nice casino was nice staff was nice

10/10

Exceptional

27 Jul 2026

Celia

Clean rooms , loved the pools and all the staff in the pool are were great

10/10

Exceptional

27 Jul 2026

LORRAINE

Excellent stay very clean and secure.

10/10

Exceptional

26 Jul 2026

Maria

Best customer service all around and food. Amazing!

Only disappointing thing was the pool that is for adults only.

10/10

Exceptional

26 Jul 2026

Barbara

We had a wonderful stay. The room was very nice and the beds were extremely comfortable. We had meals in several options that were available. Had an excellent dining experience in the room behind the kitchen. We enjoyed the concert that was outside. We found several slot machines that caught our eye. I should also state that the drinks were delicious. Finally, we always appreciate valet parking. As we get older, this becomes a treasured perk.

10/10

Exceptional

26 Jul 2026

Jesus

First time staying at Pala Hotel and Casino. Great atmosphere.

8/10

Excellent

26 Jul 2026

Art

I forgot that the casino was not all smoke free and the center stage was in the smoking area so enjoying the live entertainment was uncomfortable with the smoke.
We also had dinner at the bar and grill and we were annoyed with the gnats flying around our table during our dinner

10/10

Exceptional

26 Jul 2026

Robert

Our room was on the 9th floor with a view of the pool area, very nice. The room was clean, quiet and comfortable. Unfortunately there was a problem with the bathroom shower, water would spray out from the backside of the shower head causing the ceiling and the bathroom floor to get wet. This made the shower unusable, fortunately there was also a bathtub so bathing wasn't an issue other than I have not taken a bath in many years as I typically shower.
I went to Pala to see the entertainment for my birthday, it did not disappoint. Friday night was an Elton John and Billy Joel tribute show, it was really a lot of fun. Saturday night was Zepparella a female Led Zeppelin tribute band which was great.
Saturday night we went to the Pan Asian restaurant Chi, they have quite the food selection and robots that bring your food to your table, the food and service was very good. The casino was fun, initially I couldn't loose money fast enough, luck turned around and not only did I win my money back we came out ahead. Spent time in the pool area and pool bar getting some rays and would jump in the water if too warm from the sun.
The Pala staff was fantastic, everyone we interacted with was nice. Another plus is Pala does not charge for parking like some other resorts and there is plenty of covered parking.
Overall, had a great experience,

8/10

Excellent

26 Jul 2026

Ana

There is no onsite gym. The pool is 21 and over. The amenities seem a bit dated. The restaurants are good.

10/10

Exceptional

26 Jul 2026

Nicole

Everything was perfect. From the facilities and parking and security.

10/10

Exceptional

26 Jul 2026

Pablo

Overall, wonderful experience.

8/10

Excellent

25 Jul 2026

Sasha

.

10/10

Exceptional

25 Jul 2026

Enrique

1

Partner

10/10

Exceptional

25 Jul 2026

Ria

Room is spacious and clean. Sound proof is excellent, I did not hear outside noise at all. Room service is fast

10/10

Exceptional

25 Jul 2026

Corinne

I can not say one bad thing about this place. The rooms were so clean, comfortable and spacious. The entire staff from check-in, pool area, restaurants, bar area and on the casino floor were so nice, friendly and professional. I was totally impressed with the Pool Area. OMG !!!! Just LOVED IT!!!!! Have a variety of pools and spaces to lounge in was perfect. Looking forward to going back

10/10

Exceptional

25 Jul 2026

William

Nice place with excellent restaurants. Loved the view from our room.

10/10

Exceptional

25 Jul 2026

Oscar

Nice room, nice pools. Casino was alright not to big

8/10

Excellent

24 Jul 2026

Felipe

Good service over all thanks

Friends_and_family Family

10/10

Exceptional

24 Jul 2026

Camille

First time we’ve been to Pala. Upon arrival we were pleased to learn that parking was free … where most hotels charge a daily fee. A short walk to the elevators.
Check in - fast and easy, we were offered a selection of floors , concierge suggested a high floor with nice Mountain View.
Arrived in the room we were surprised and delighted to see how spacious and comfortable it was.

Understandable that casino allows smoking in designated areas. We did see the smoke free area. Unfortunately the smoke does carry throughout the casino area

Unfortunately we didn’t get to take advantage of the pool area, it looks inviting with the selection of pools.

Thank you for the wonderful staff , beautiful surroundings and a short but nice stay.

6/10

Pleasant

24 Jul 2026

Lorraine

Loved my room with the pool view .didn't like that the pool closed at ,6:00pm I felt restricted from being able to really enjoying myself ,the casino was smokey and smelled smokey, I asked if I could smoke at the pool area yes you can here's a ashtray ,well I don't smoke cigarettes but wanted to enjoy a smoke by the pool .don't think it's fair people can drink it's legal,people can smoke cigarettes if 18 it's legal ,but I couldn't enjoy a smoke that is legal .

6/10

Pleasant

24 Jul 2026

Laurie

Check in was easy and place was clean but I booked a Mountain View room and got a one facing the parking structure. Asked for a better room and was told it was not available. This was on a Wednesday and the place was pretty slow so I didn’t believe that. At the pool I asked for a menu but had to wait 40 mins for the server to come take my order despite me trying to wave him down and watching him sit at the bar chatting with the bar tender. Not impressed with the service at all.

10/10

Exceptional

24 Jul 2026

Jude

Perfect

6/10

Pleasant

24 Jul 2026

Freddie

The place is really nice and beautiful and the staff is amazing.

But I could not believe there was no room service. So weird!! And to make matters worse the only restaurant that is opened in the morning does NOT allow you to order food to go!!

10/10

Exceptional

24 Jul 2026

Jennifer

The property was very well kept, inside and out. Parking was so easy with complimentary valet and bell service. They do close the pool early if there is a concert but you can still enjoy the pool and outdoor bar until 6 pm. The pool area is nice with different areas to enjoy vs. one big pool. We loved the in-pool loungers. Also, the food was delicious, and we sat at the bar where they have a pizza over. Overall, great stay and look forward to returning.

6/10

Pleasant

23 Jul 2026

Colleen

Only one person doing check ins. The tv in our room was broken. About 30% of the screen on the righthand side had a blue hue. The shower did not drain efficiently. Staff was friendly though.

10/10

Exceptional

23 Jul 2026

Tracy

None

6/10

Pleasant

23 Jul 2026

GELAREH

I was disappointed with my stay at this hotel. The experience was not what I expected, and I would not recommend this hotel for families. The atmosphere and facilities did not feel family-friendly.

Family

8/10

Excellent

22 Jul 2026

miguel

Everything is good ,

10/10

Exceptional

21 Jul 2026

Roberto

Everything went perfect. People were really helpful there. They treat you nice places, nice and clean the best.

10/10

Exceptional

21 Jul 2026

Shelly

This was my first visit here, and I loved it. The property wasn't too big and was nice and clean. We loved our room with a pool view and the hills behind it.
We ate at the steak restaurant, and it was very good, as was the service.
We spent a few hours at the pool, and our only complaint would be that we wished they had more umbrellas for those of us who must have shade due to skin cancer issues.
The casino was fun and just an overall great visit!

Friends

8/10

Excellent

21 Jul 2026

Mark

Pala is nice. The rooms are well maintained, clean and updated. The rack rate is whats expected more or less but I hate paying the resort fee. It’s a ripoff, I don’t care what anyone says nor what excuse hotels use to justify it but whatever, I guess. You’ll enjoy the stay though and it appears they are adding more machines which is great.

Friends

10/10

Exceptional

20 Jul 2026

Elizabeth

Beautiful complex, lovely pool and spa area.

Self

6/10

Pleasant

20 Jul 2026

Cindy

Ok the hotel and room itself is nice, clean and convenient. The issue I had was that I arrived at 4:15pm to check in and they had no room’s available. When they called me at 7:30pm that a room was ready the room they gave me was a wrong room, I had to go back to the lobby to get a different room. Over all it was unorganized. They did offer to waive the resort fee of 19.99. I asked for a room credit and they agreed on 50$ room credit. I was unable to check out there pool due to many delays. But we did get breakfast at Pala cafe it was good. If we wouldn’t had the late check in situation or the wrong room issue I would have gave them a 5 star. Would I go back? Probably not.

Partner

10/10

Exceptional

20 Jul 2026

MANOLETTE

Clean, spacious rooms but no room service

10/10

Exceptional

20 Jul 2026

Nicholas

very clean, very courteous staff .

10/10

Exceptional

20 Jul 2026

Nancy

Amazing stay! Huge rooms!

Partner

10/10

Exceptional

20 Jul 2026

Karen

My daughter and I stayed to celebrate my Birthday this past weekend. I was so impressed!!
Everything about this hotel and casino was perfect! From arrival, the valet guys were super friendly, our check in agent was so sweet, the room was spacious and clean, it was stocked with complimentary coffee pods and a Keurig, and complimentary bottled waters! Also, it had a very modern feel! Our pool view was absolutely perfect!!! We went to the Billy Joel/Elton John tribute show on Friday, but honestly, we could have watched and heard clearly from or 7th floor hotel room! (The show was amazing btw)
It seemed like anytime we needed anything, from a drink while playing, to a nearby restroom, it was almost like magically there or close by!
Everyone was so friendly and attentive! We loved the Cafe! The food was really good! The only thing I wish they had, was a traditional Mexican restaurant, but they do offer many other incredible choices!
The slots have a great variety, and the casino never seemed too full, except for just after a show.
There is a stage atop a bar in the middle area, that has good bands, and we were able to get a table on my birthday, and sit and enjoy the music! So fun!
Overall, our stay was 5 stars and I can't wait to go back!
We never made it out to the pool area, so that is on the list for next time. It looks like a fun time!

Family

2/10

Poor

20 Jul 2026

anthony

Can't believe there was only 2 people to check people in at prime time checking in. Waited over 40 minutes to check in.

Self

10/10

Exceptional

20 Jul 2026

Jose

The whole experience was amazing! The staff, the parking, the room, amazing!

Partner

6/10

Pleasant

19 Jul 2026

Peter

Parking was easy.

Partner

10/10

Exceptional

19 Jul 2026

Brett

Noodles Restaurant was awesome. Just opened back up a couple of days ago. Robot brings food from kitchen to the table.

Partner

10/10

Exceptional

19 Jul 2026

Mark

Stayed for a weekend, not a casino player. Saw a show, went to the pool, enjoyed some food & beverage. All very good. Staff was well-trained and attentive. Room was big and clean. No complaints - will stay there again when there is another show I'd like to see.

Friends

8/10

Excellent

19 Jul 2026

Michelle

We really enjoyed our large room with a king size bed. Bathroom was perfect with a bathtub and a separate toilet. We had an amazing dinner and we’ll be back.

Partner

6/10

Pleasant

19 Jul 2026

Victor

Clean room
Staff were ok, weren’t very eager to see guests
Casino is too smoky, not lot of winnngs

Partner

10/10

Exceptional

19 Jul 2026

Dana

Pools are awesome , small place but great people and great location .

Friends

6/10

Pleasant

19 Jul 2026

Katherine

I would have given 5 stars if it wasn’t for the service-side of the experience. The most inefficient checkin service I have EVER experienced. Seems like this could very easily be fixed with some self-checkin kiosks and perhaps a bit of training. Arrived on a Friday at 3:30 (check in at 4pm) waited in a Disney-style line that wrapped around the lobby for over an hour (!!) to get checked in. After I looked back and line was twice as long. In the morning we asked server at pool where we could get breakfast at 8am and was told the take away coffee stand was only place opened and pool restaurant opened at 10am. Ate some cheese danishes poolside to later find out from other guests that there was a whole buffet serving breakfast AND a cafe in the casino with a huge breakfast menu. I was blown away by the lack of knowledge and training of the employees. Not to mention I had to ask that same server for a cup of ice 3 times before going to the bar myself to get one. And the pool/bar was empty. Friends and I had a great time but would have been so much better (and resort would have made so much more money) had we been drinking poolside or gambling that extra hour instead of waiting in line. Oh and if we had gotten to enjoy that big sit down breakfast we were all craving. Noodles restaurant was phenomenal and should not be missed!! Reasonable prices and everything was absolutely delicious.

Friends

10/10

Exceptional

18 Jul 2026

Gary

Great property. Friendly staff. Lots of amenities.

Partner

8/10

Excellent

18 Jul 2026

Guillermo

Typical smoke smell in the resort like all casinos.

Friends_and_family Family

10/10

Exceptional

18 Jul 2026

Lauren

The hotel was clean and the room was very spacious. The staff was wonderful and accommodating. We didn’t know it, but there was a live band playing and we were able to watch the entire show from our room.

The next morning we were able to enjoy the pool which was perfect with plenty of Lou ge chairs for everyone.

The only complaint we have if there was one, would be the smoke, but it is a casino so, we expected this. Overall, we loved it and already booked our next stay!

Partner

8/10

Excellent

18 Jul 2026

John

Hotel was great. Room size, bars and restaurants all very good. Pool area just ok.
We are non smokers and even though the casino had a non smoking area it was still too much. Limited our time in the casino.

Partner

10/10

Exceptional

18 Jul 2026

Erika

Clean room and food was good too.

Friends

10/10

Exceptional

18 Jul 2026

Philip

Great stay at a very nice Casino. Room was large and comfortable. The restaurants had exactly what we were looking for.

Partner

8/10

Excellent

16 Jul 2026

Tunisia

They charged my credit card twice when at dinner. They did the same to my boyfriend credit card. Our funds were placed on a 4 day hold

Partner

10/10

Exceptional

16 Jul 2026

Deborah

Great experience. Nice rooms and Bar Meets Grill never disappoints!

Partner

6/10

Pleasant

16 Jul 2026

Renae

Staff was very friendly .. checking in was a little slow because I wasn’t gold status. The room was pretty noisy in the early morning with delivery trucks backing up all you can hear is beep.. beep.. beep. I first thought it was a smoke detector. Told the front desk but she wasn’t too concerned about it. It was annoying getting startled at 5 am in the morning.

Partner

10/10

Exceptional

16 Jul 2026

Dean

Nice place

Partner

10/10

Exceptional

16 Jul 2026

Elizabeth

I had a really good time. It was nice. It was clean. Staff was friendly. I will be coming back. I recommend it strongly.

10/10

Exceptional

15 Jul 2026

Richard

Lovely, large rooms. Comfortable bed. Great pool area. Good lounge entertainment. Friendly bartender and great dinner at the Grill.

Partner

2/10

Poor

15 Jul 2026

Kristine

Customer service was terrible.

Family

2/10

Poor

15 Jul 2026

Sergo

I don't like it

2/10

Poor

15 Jul 2026

Jessica

Booked this for family trip to Legoland after I read many reviews before booking they all said family friendly, I booked a pool view room and once I arrived at the hotel it was 21 and over pools only!! Please keep this in mind before booking I had to add a big expense to book another hotel on the same day we arrived when this one was already paid for

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Edward

Everything was good, but they could use room service

Friends_and_family Family

8/10

Excellent

13 Jul 2026

Cynthia

Casino had the tightest slots I’ve ever played! Usually $150 will last for a couple hours! Not yours, the sucked me dry in 1/2 hour! Make absolutely no fun to play.

Friends_and_family Friends

4/10

Poor

13 Jul 2026

gerardo

Check in was terrible 1 hour to check in only two people to check in and the line was almost like 100 people ready for the concert 😡

Partner

10/10

Exceptional

12 Jul 2026

Nicole

clean room

Partner

8/10

Excellent

12 Jul 2026

Sandra

Everything in the hotel was good.

Self

4/10

Poor

12 Jul 2026

Guy

Casino very smoky. Could not use jacuzzi due to concert . Why pay resort fee and can’t use pool or jacuzzi due to greedy casino

Partner

6/10

Pleasant

12 Jul 2026

Latasha

Rooms were very spacious and comfortable. The staff were friendly. The only thing I didn’t like was you had to show your room key to the elevator attendant everytime you leave and return from the lobby. I guess it was for security purposes. I really enjoyed the pools since they were adult only, I’m glad I chose this place because they weren’t a lot of kids on the premises. I wouldn’t consider this as a family friendly resort, since there’s not much to do. But it was a good experience.

Partner

10/10

Exceptional

12 Jul 2026

Devon

Clean room. Friendly staff. Hotel free valet

Self

10/10

Exceptional

11 Jul 2026

Yang

Good experience overall.

Friends_and_family Family

6/10

Pleasant

11 Jul 2026

Dean

Parking was not too difficult but you couldn't part on the ground floor. They won't let you bring in your own alcoholic beverages even if you drink them in your room and never enter the casino. Expect concerts on Fridays and Saturdays so make sure your room is on the other side of the hotel so that the noise is bearable.

Partner

10/10

Exceptional

11 Jul 2026

Shannon

Very clean rooms, comfortable beds, helpful and kind staff.

Family

10/10

Exceptional

11 Jul 2026

Kelly

We had a great time watching the Johnny Cash tribute band and the Pala staff were very nice.