Name: Hyatt vacation club at the welk, san diego
Address: 8860 Lawrence Welk Dr, Escondido, 92026, US

2/10

Poor

02 Aug 2026

tali

The room was not ready til almost 5:00. The pool restaraunt closed at 5:00. The hallway smelled horrible. seeped into room. they did not fix teh smell. Room was never cleaned. even thogh they said they would

10/10

Exceptional

02 Aug 2026

Richard

We stayed in the Torey Pines building and it was perfect. Room is huge. Nice tvs, kitchen, walk in shower and jacuzzi tub. Private patio.

4/10

Poor

02 Aug 2026

Spencer

Extremely dated and very expensive for the age of the rooms. Looks like it hasn’t been decorated since the 60s. Pool was great and kids loved the slide.

8/10

Excellent

01 Aug 2026

Jorge

Great property overall. The main reason I did not give it a higher rating is because the walls are thin and for 3 nights we could hear the people next door to us yelling and talking very loud till 3am. You could hear the entire conversation for 3-4 hours. The other thing that I did not like was that the bar at the pool closed early. We got to the pool at 6pm and the food and drink area was closed. It was a great place as far as location. We were close to a lot of attractions and stores.

4/10

Poor

01 Aug 2026

sonia

We arrived on a Wednesday around 4:30pm , room wasn’t ready till almost 7:30pm and that was only because I kept sending a text with urgency. We couldn’t get ready for our dinner plans and had to cancel the Birthday dinner for my daughter due to being unable to shower and get ready. Plan accordingly. However for check out the housekeeping was knocking at our door by 9:55am to exit out of the room. Check out is 10am without any late check out available. Another side note, They don’t clean your room daily . I will never stay here again .

10/10

Exceptional

31 Jul 2026

Brenda

This is our second year spending our summer vacation here. 10/10. From the activities offered, to the different pools available. The farmers market, if your looking for a getaway but not out of the country, or time away solo or as a family, book the trip here.

4/10

Poor

30 Jul 2026

Brayden

Didn’t have service or WiFi in our room. Customer service was absent. Kept us on the phone for over an hour insisting we had connectivity even though we didn’t. No one actually came to the room so not sure how they knew. Kept giving us the run around and telling us to escalate it to different phone numbers. After two days we decided we were done wasting time on our vacation and gave up with no resolution. We had to go out to the parking lot to connect WiFi or get limited service. For that, be aware. If you have an issue you’re probably on your own.

My kids enjoyed the pools. Be aware they close the slides at 7. The amenities were nice. Everything felt a little outdated, but clean enough. Enough to do on the property you could (and probably should) just stay there your whole trip. Not many stores close by which was fine for us but would be difficult if you were planning on frequently grocery shopping or dining out.

10/10

Exceptional

30 Jul 2026

Tony

Great experience

8/10

Excellent

29 Jul 2026

Jennifer

Great stay. Great staff.

8/10

Excellent

28 Jul 2026

Christina

Some negatives we found were the pullout sofa bed cover was dirty with hair all over it. Also, bathroom could’ve been cleaned a little more thoroughly for our preference.

10/10

Exceptional

28 Jul 2026

Charles

We absolutely loved this hidden gem! What a beautiful place, wonderful amenities, helpful staff and overall a great stay!
The only thing we would change is the painful showerhead- ha (: We’ve never taken a shower that hurt like this one.
We hope to come back!

6/10

Pleasant

28 Jul 2026

Giovanna

The villa was nice and my kids enjoyed the pools available but service could have been better. We waited 12 hours for clean towels. The smoke alarm went off in the middle of the night and they did come to remove it but never came back to replace it as agreed. The morning we left, we noticed that the vent cover in the bathroom was hanging from the ceiling.

10/10

Exceptional

28 Jul 2026

Melissa

Beautiful view, clean, good amenities

6/10

Pleasant

27 Jul 2026

Mary

The Wi-Fi is awful at the property, and the room televisions cannot be connected to a phone for casting of streaming services so you must watch cable TV full of commercials or nothing. There was not even a way to rent a movie :( Also, pack food. The options provided are costly and low quality. Their Canyon Grill is not great..

10/10

Exceptional

26 Jul 2026

Norma

Spacious rooms with amazing views!

10/10

Exceptional

26 Jul 2026

Gabriel

10 of 10

8/10

Excellent

26 Jul 2026

Alyssa

It was a great oasis to stay in when you visit Southern California. Not too far of a drive between going to San Diego and LA area. We could hear noises easily tho in between rooms and I’m assuming maybe because it was meant to be adjoining rooms whatever it is they assigned us into. It has an old charm but probably would need some renovations. But we love that each villa they had diverse kinds of pool. Staffs are efficient and very knowledgable about their jobs. Overall, it was a great stay and we’ll probably book again next time we plan to be visiting Southern California.

6/10

Pleasant

25 Jul 2026

SueAn

It was extremely difficult to get around the property, the amenities were scattered throughout and made it difficult to enjoy them

10/10

Exceptional

25 Jul 2026

Amber

This was such a fun place to visit! Everything was well maintained and very clean. The staff was amazing; everyone engaged in conversation and made you feel important. We have already booked a return trip!

Family_with_children

6/10

Pleasant

24 Jul 2026

Majd

This is not my first time at this property. This is probably the 6th time. This resort was performing way better when it used to be just the WELK.
Checking in took about 45 minutes. All the requests that were put in were not fulfilled.
The room had this weird odor in it. Old carpet or something rotten. Usually the kitchen is fully equipped. This time it was empty. All the room service requests took hours. They are definitely understaffed. The amenities were really good as always. But you can tell that this resort will be way better under better management and better maintenance.

10/10

Exceptional

24 Jul 2026

Jennifer

How close the pool. Also appreciated that the staff interacts with the guest and make it fun. Very friendly staff.

8/10

Excellent

24 Jul 2026

jessica

We had a great time. While it definitely could use a refresh (buildings are outdated, dishwasher has holes in the bottom silverware tray making that portion unusable, barely any sound proofing between rooms) the amenities for kids were outstanding although be prepared to pay extra for most. We plan to go back because the kids had a blast.

2/10

Poor

24 Jul 2026

Misti

This property was awful . We couldn't check in until 6:30 pm. The shower was broken and nobody ever came to fix it. We asked for extra blankets and they didn't bring them until late in the night. We could not get a hold of anyone to ask to fix the shower for 2 hours. The best thing about this place was the spa treatment and it is not affiliated with the property.

8/10

Excellent

24 Jul 2026

Arsen

Great location, beautiful property and comfortable, clean rooms. Needed some upgrades and repairs on amenities, like pools and game room!

10/10

Exceptional

24 Jul 2026

Matteo

Clean Room, Family Friendly, Pools were great!

2/10

Poor

23 Jul 2026

Tetyana

I booked this property two months ago. After reading recent reviews on multiple platforms describing poor sanitary conditions and pest issues, I became genuinely concerned about my family's health and safety. I reached out several times to cancel my reservation, giving the property plenty of time to rebook the room, but they refused to work with me.
What disappointed me most was the complete lack of concern for their guests. They showed no willingness to address the reported cleanliness issues or acknowledge my legitimate health and safety concerns. Once they have your money, don't expect any flexibility or customer service.
Based on my experience, I would avoid booking this property if you can.

10/10

Exceptional

23 Jul 2026

Raven

It’s very family oriented if you’re going in vacations with a big group this is the place.

Parking is free.

Two slides

Like 5 pools

And the staff is very nice.

This place has everything you need.!!

Book your stay, you won’t regret it.!

10/10

Exceptional

23 Jul 2026

Jamie

We only stayed for two nights but I wish we stayed longer. We spent time at the beautiful pools but wish we would have had time to enjoy some of the activities.

10/10

Exceptional

23 Jul 2026

Luke

I took my wife, our 4-year-old, and 2-year-old on a surprise vacation to this resort for 8 days. We flew in to San Diego on a Saturday, rented a car, and flew out of LAX the next weekend (because it had the preferable return flight over SAN).

I booked a one-bedroom villa with the Mountain View, and it was perfect for our needs. Our 4 year old slept on the pullout couch, and the 2 year old slept in the resort-provided pack-and-play in the bathroom (yes, it was plenty big for that!). The room was very clean, well-furnished, and had everything we would need for a week-long stay. Housekeeping came every other day to tidy up. And the fridge having an ice machine was a huge plus!

We spent a couple of days just hanging out at the resort. Pools and slides are great. But the resort is also a day-trip from Disneyland, Petco Park (Padres), the SD Zoo, Legoland, and the beach (we did these).

One thing that worried me was them trying to sell me a timeshare, since it is *that* kinda place. On check-in, the resort offered to give me free zoo tickets for my family if I would attend a 90-minute golf cart tour of the property, where she promised not to try to sell me anything. The lady was super nice, but when I said no, she said if I changed my mind, they worked on commission and to ask for her. (commission... I thought you weren't selling anything?) No big deal, just be prepared to answer that at check-in.

Overall, great experience. Will definitely go back if we are in this area again!

10/10

Exceptional

23 Jul 2026

Meng

Family friendly

Family_with_children

10/10

Exceptional

23 Jul 2026

Sandra

The hotel was very clean and comfortable. The staff were friendly and helpful. The room was wonderful.

2/10

Poor

23 Jul 2026

Ashley

We had a terrible experience, rat feces all over the patio, ants both inside and out. Staff indicated they could not move us, ensured us they would clean and sanitize the patio so that we could use it. However, the never showed up. Day two of five we were moved to a different unit, no help offered to assist in the move.

Once moved, our unit was broken into and locked from the inside. Ensured they would look into it, never contacted again! The new unit was equipped with a sink that wouldn’t drain. We couldn’t leave quick enough. Their idea of accommodation included waiving the nightly resort fee. Pools overcrowded, filled with trash, food, hair and band aids. We will not be back!

We booked a resort to feel as though we were staying at a resort, not camping. Completely outrageous and unprofessional!

8/10

Excellent

22 Jul 2026

Grant

Everything was great. Expect check in was supposed to be at 4:00. Got there around 4:30 and room wasn’t ready for another hour! It was kind of an inconvenience and we had traveled from 3 hours away.

4/10

Poor

22 Jul 2026

Ella

If check-in is at 4, then rooms should be ready at 4. We arrived early, so we expected a wait. They said they'd text me when our rooms were ready. Came back at 4. Rooms were not ready. The gentleman there said he couldn't give me even a window of wait time. They gave us pool passes, but it's no fun getting in and out of swim clothes in the restroom. So we elected to wait. We finally got our keys at 5:15pm.

The rooms: I wish they’d add some USB ports for easy charging of mobile devices. I liked the full size fridge and all the kitchen needs provided in the villas, but everything seemed to be in need of repair. Our kitchen sink leaked and there was water everywhere. The bathroom shower faucet broke. The light mirror didn’t light up. Housekeeping never showed up. Thankfully, the villas are equipped with a washer/dryer, broom and vacuum cleaner, extra trash bags and paper goods for DIY housekeeping, Can't call the front desk for support because the phones don't work. We have to text a number and I don't know who I'm actually communicating with. This place seems to be understaffed. The staff who are here have been pleasant. Other guests who frequent The Welk have told me it wasn't always like this.

LOVED the Melody Hills fitness center and the pool. Plenty of space for multiple families in the Mountain Springs pool, which had a super fun water slide. Well maintained.

Check out is at 10 am, which is way too early, especially given how inconvenient getting checked in is.

4/10

Poor

22 Jul 2026

Lindsey

While at the property we were asked to do a 90 minute tour and told we would be given two Disneyland tickets in exchange. They scheduled our tour for the day we checked out. The tour ended up taking over 3 hours. I expressed concern about our check out being late to which I was told not to worry because the front desk knew we were on the tour. Once we finished we went back to get our bags from our room and discovered we had been locked out. We went up to the front desk and were informed that we would be charged $100/hr. for late check out. I explained we were on the tour and the manager stated that we would have to discuss that with the sales department because they have nothing to do with that department. Over an hour later we finally got it resolved, and were not charged. The sales manager stated that they always tell their sales people to say that and that it’s usually not a problem. We were considering becoming vacation club members, but now will definitely go with someone else.

10/10

Exceptional

21 Jul 2026

April

TV in the bedroom quit almost immediately but the staff sent someone right away and they replaced the TV quickly. Pools were nice and clean. Great place!

Friends

10/10

Exceptional

21 Jul 2026

Linda

Hyatt villas are beautiful. We enjoyed our stay here and would love to come back again.

Family_with_children

8/10

Excellent

21 Jul 2026

Marilou

Great experience. Beautiful grounds. I liked the security at the entrance.

Friends_and_family Friends

10/10

Exceptional

20 Jul 2026

Laura

Beautiful resort! We really enjoyed the pool and the water slide! Would definitely stay there again!

Family_with_children

10/10

Exceptional

18 Jul 2026

Laurie

We enjoyed our stay at The Welks. The staff were helpful and friendly. The rooms were clean and well. We enjoyed the adult pool.

Family

10/10

Exceptional

17 Jul 2026

Justin

Ideal location and gorgeous property!! Highly recommend!

8/10

Excellent

15 Jul 2026

Lynn Roger

Check in time is 4:00 p.m. We arrived at 5:20 and were told our room was not ready. We were given a card to come back and oick up our room keys, which was after 7:00 p.m. that evening. Check in was NOT great!

Family_with_children

6/10

Pleasant

15 Jul 2026

Bernardita

We requested extra bed sheets and towels on our 1st day. Made multiple calls but did not receive them until the next the day.

The bed and pillows were uncomfortable.

There was a charge on my credit card that wasn't mine. It was resolved but if I didn't check the charges during check out, I wouldn't have known. This type of stuff should not happen.

Family

10/10

Exceptional

15 Jul 2026

lizette

Great for families! Beautiful and fun amenities. Stayed 2 nights and didn't even enjoy everything because there is soo much to do!

Family_with_children

10/10

Exceptional

14 Jul 2026

Susana

The property was nice and kept clean.
The staff by the pool were the only ones we interacted with.
They were very friendly and made my family happy.
The process to check in took for ever.

Friends_and_family Family

10/10

Exceptional

14 Jul 2026

Anthony

Pools and activities were great for the kids. Units were well designed, well stocked and very functional.

Family_with_children

10/10

Exceptional

14 Jul 2026

lucinda

I love this place! Rooms are spacious and clean and the grounds are very well maintained and beautiful!
I would love to go back again!

Partner

8/10

Excellent

13 Jul 2026

Mandy

everything was great except the phone signal is bad around the area.

Family_with_children

8/10

Excellent

13 Jul 2026

Asjah

nice

Family_with_children

10/10

Exceptional

13 Jul 2026

Jason

My stay was great

6/10

Pleasant

12 Jul 2026

meg

The resort is great. However, I did not like the deception tactic they utilized to make you buy their timeshare. The resort staff made it seem that you are going to receive a tour of the facility. Instead, you were directed to their sales office where aggressive salesmen attempted to sell you their product.

Friends_and_family Family

10/10

Exceptional

11 Jul 2026

Roy

Nice room, clean. Property was clean. Nice views. Staff was friendly. Only complaint was that you have to drive kind of far to go anywhere, like restaurant, good coffee, movie theater. But sometimes that’s good too.

Family_with_children

8/10

Excellent

11 Jul 2026

martha

The staff was great.They were able to accommodate us checking in early due to having small children. The room did accommodate four adults. The shower was ADA functionable. It was just a large shower room with a toilet in a corner, and then the bathroom sink on one end. So after taking a shower, you would have a puddle in the whole room, so no big deal, but just a heads up for someone who gets a room like that. It is a time share resort, but they don't harass you like other places do to join their membership , they just asked you if you want to take a tour of the place. It is secluded if you want peace and quiet.

Friends_and_family Family

10/10

Exceptional

11 Jul 2026

Jose

Great place for the family tons of events and places for the kids to have fun

Family_with_children

10/10

Exceptional

11 Jul 2026

Noe

The property was very clean. The staff were helpful.

8/10

Excellent

10 Jul 2026

Daisy

We had a wonderful time. Stayed at a few nights on top of the hill in the new renovated rooms, had a great kitchen, fridge, dishwasher everything we needed! Washer and dryer was a big plus! The view from our room was beautiful. Clean rooms! Only complaint was the room was not ready for us and traveling with a toddler so made things a little harder! Big resort !! The golf carts are very helpful and take you all over the resort. Would definitely recommend and would love to stay again!!

Family_with_children

6/10

Pleasant

10 Jul 2026

Daniel

Staff needs training. Never once answered our calls. And when I drove down to the front desk there was 3 workers standing around with no customers inside

Friends_and_family Family

6/10

Pleasant

10 Jul 2026

Jeffrey

The property itself was beautiful. The staff was not very helpful. We were woken up multiple times do some leak in our building at 1130pm. They came to our room 4 different times, then had to relocate us the next day. Checking in at 4pm and our room wasn't ready til after 515. The property did comp us 1 day, but the headaches of waking night, and having to relocate wasn't worth it.

Family_with_children

10/10

Exceptional

09 Jul 2026

JASON

Great place....would recommend and stayed again

10/10

Exceptional

08 Jul 2026

Tyler

Great time with family.

Family_with_children

10/10

Exceptional

07 Jul 2026

aviad

Perfect place for family's with kids.
The only thing we didn't like it's the way the cleaned the room. (They didn't clean it even after we asked them to clean) gave us new towels.
We stayed for 3 night so it worth 1 good cleaning at least

Family_with_children

4/10

Poor

07 Jul 2026

Michael

We booked a 1-bedroom suite in the Mountain Villas based on the advertised beautiful mountain views and pools that a guest can walk to from their room. We were placed up in the Olympus building far away from the pools (basically Siberia) so we had to drive to the pools. Our suite was below-ground (think basement apartment) so our kitchen window \"view\" was a concrete wall and our bedroom \"view\" was totally blocked by a large tree/shrub. It was like they were pranking us. On top of all this, the suite's only toilet would very inconsistently flush: the bowl would fill with so much water when attempting to the flush that we constantly feared an overflow and avoided using it for anything other than the lightest-duty use. We requested Maintenance come look at it while we were out of the room but never heard if they actually serviced it; the toilet poorly functioned the entire trip.
There was a bedding set for the fold-out couch but the thin blanket was insufficient so I requested a second blanket at the front desk at 8:00pm. They did not have one there, so promised to have Housekeeping bring one to my room. We waited 70 minutes before I contacted them again. They apologized and said they would send someone right away. Fifteen minutes later we got our blanket.
While the service and our room were disappointing, the grounds generally were attractive, especially the golf course. The pools, pool chairs, etc. were all nice.

Family_with_children

6/10

Pleasant

07 Jul 2026

Karen

They lacked sufficient staff for the enormous property. Front desk never picked up the phone on several occasions. We needed blankets one night and it never arrived. We had to go to the front desk the next day to order the blanket & towels. When leaving the last day we called to check out & they never answered the phone. I paid almost $5000 for a 4 night stay and I was disappointed about the customer service. I’d like part of my money babk

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

Kristyn

Clean room. Soft, comfortable towels and bedding. Everything needed supplied in room. The pools and landscaping are beautiful and relaxing. Enjoyed everything about our stay! Can't wait for the next opportunity to stay!

Family_with_children

6/10

Pleasant

07 Jul 2026

Ling-Ling

The reason for the poor score is mainly for the house keeping service. Otherwise, the environment and hotel amenities are great. They do not provide daily house keeping as mentioned on Expedia. And the experience with the house keeping is horrifying. Returning to the unit after the housekeeping was performed. The bed was poorly made, sofa bed was not touch, and the worse thing was the was a dirty and smell like “poo” garbage bag, which was left on top of the kitchen counter, where the coffee machine was located. Tried to call the front desk, they just say sorry for that and that is it. After putting down the phone, I was thinking I shall get them to clear the dirty bag as I really doesn’t want to touch it myself. Then I call front desk and concierge for more than 3 times right after I put down the phone. No one even picked up the phone. And I had to through it myself, which made me vomited after that. It was really a horrible and never want to have experience for my stay. And I really unexpected this for such a high cost hotel. I dared not to request housekeeping service again for my subsequent days as I don’t want to have bad surprises, but the housekeeping was performed again by itself and without request. Beds are still poorly made, and sofa bed is still untouched. Even there was no dirty garbage bad was left but I am scared of how do they clean the place. Also the wifi also has very poor performance

Family_with_children

8/10

Excellent

07 Jul 2026

Eduardo

I loved the layout. It is actually a time-share locale so the room was more of a small apartment with separate living and kitchen area. Which means if you are planning to stay for more than a few days you can plan ahead and take some food to do light cooking and use the fridge. Save some money and buy things before arriving. They do have a small market with many things but some of the items sold were almost 3X the cost they normally are. Other than that it was a nice little pool with a slide - nothing fancy. A short distance from all the rooms and plenty of parking. Just a heads up - they will try to get you to attend a time share presentation as soon as you are done checking in (that is where they direct you to get your key/pass). The internet is terrible and there is no signal whatsoever in the bedrooms. We could not call or text family down the road in another room. But as far as fun. The kids will love it.

Family_with_children

10/10

Exceptional

07 Jul 2026

Monique

Loved our stay

4/10

Poor

06 Jul 2026

Amber

This is a party scene. There is no relaxing. It is also insanely packed. Good luck trying to get anything you might run out of or need more of, like towels, pillows etc. You can only text them and then the items never arrive, even after hours of waiting. Other guests are loud and rude, kids running around unsupervised, staff didn't know the times things closed or opened, and they push you constantly to sign up for their time share demo. Did I mention it was PACKED? Couldn't even get a chair to put my towel on to go swim. I would not stay here again. Ever. Their grounds are also in need of repair . They have an above ground fire line riser that has been leaking so long, it's corroded beyond repair . They also have a roach issue near the trash bins in front. Don't do it y'all.

Family_with_children

10/10

Exceptional

06 Jul 2026

Avri

A wonderful experience was had. From the staff to the amenities- everything was perfect! A perfect place for a quick and convenient family getaway or a romantic couples retreat. No matter the reason, you’ll leave knowing that you’ll be coming back.

Friends_and_family Family

8/10

Excellent

05 Jul 2026

Delaney

Overall a good experience. The room was large and well stocked. I did find some hair in the bathroom but wasn’t a big deal. The restaurant was severely understaffed, that’s the only place to get a Starbucks coffee at the moment with the cafe market being renovated and it took close to 30 mins for two coffees. One person in front of us. The shop is expensive but good if you don’t want to leave the resort. The pools were nice and staff was so friendly! Would recommend to friends and family.

10/10

Exceptional

04 Jul 2026

Kim

Pools are not very clean, but lots of room to stretch out. Great gym, fun activities, helpful and kind staff all around. Would definitely come back

Friends_and_family Family

10/10

Exceptional

02 Jul 2026

Ryan

This is our 4th year coming to the Hyatt Regency - Welk Resort. This is an outstanding place to staycation, or vacation, as a family. There are so many amenities to accommodate the stay, including; pools, spas, water slides, snack bars, market and places to dine. The grounds are upbeat daily and Staff is the best. The rooms are great but I recommend the Villas. We'll be back next year.

Family_with_children

10/10

Exceptional

02 Jul 2026

Julyanna

Mi familia y yo amamos el lugar

10/10

Exceptional

02 Jul 2026

emily

I have nothing but great things to say about the resort and we will absolutely be back.

From start to finish, we were treated wonderfully by the kind and courteous staff members. We stayed in the Villas on the Green and our room was large enough for my family of 5. AC blew cold and the bed was incredibly comfortable. My family and I enjoyed the pools/slide and roasted s'mores every evening. We made use of the full size kitchen and BBQs on property, as well. The adult-only gym was fantastic and the grounds were beautiful. Food on site is sold at a premium but there are local groceries if you prefer.

I am super grateful for an incredible stay and cannot wait to come back!

Family_with_children

10/10

Exceptional

02 Jul 2026

Alfredo

Rooms were large & clean. The pools were great!

Family_with_children

6/10

Pleasant

02 Jul 2026

Keith

Very little to do for adults. Everything on site is closed by 9pm

Partner

10/10

Exceptional

02 Jul 2026

Jonathan

Great place to stay! Convenience market on site was a bit pricey, but convenient nonetheless. Staff were very helpful. Overall very pleased.

Friends_and_family Family

10/10

Exceptional

01 Jul 2026

Juan

Great stay we loved it great for a lil getaway with the family close to home

Friends_and_family Family

10/10

Exceptional

01 Jul 2026

Zhizhen

Except that you have to check out at 10 a.m. and check in at 4 p.m., everything else is very good.

8/10

Excellent

01 Jul 2026

Gillian

The grounds are beautiful but the pools are small and not enough chairs at the main pool for how many guests were there and the cafe at the pool was terribly understaffed and the poor girl was slammed with no help. Our room had some bad carpet stains and our ice maker was broken but after 2 phone calls and an hour later a nice gentleman delivered us ice. The rooms are clean but not updated in style at all. We did enjoy barbecuing and the grills were very well maintained.

Family_with_children

8/10

Excellent

01 Jul 2026

Sonya

Pros: Large, clean rooms. Fun activities. Friendly staff.
Cons: Uncomfortable bed and dirty pools.

Family_with_children

10/10

Exceptional

01 Jul 2026

Orvis

This place will provide dishwasher tabs, dishwasher soap, sponges, laundry detergent, and the showers have shampoo, conditioner, and body wash. I thought this was really helpful to know beforehand because I did go to the store and I bought all of these items and I had to bring them back home with me because we didn’t use them. We rented a two bedroom condo. It was fantastic. The sofa couch pulls out. Also the rooms have pots and pans, dishes, washer, and dryer. Everything you could need to be successful on your vacation. The employees were nice. They have a market there I would bring your own Floaties or buy some from the store. They are $15 at the market there and each pool has a little store. Also, this place was awesome. Perfect for family vacation.

Family_with_children

6/10

Pleasant

30 Jun 2026

Elisabeth

Everything was clean enough but could use a good once over. Some appliances in the villa were in need of repair and the provided WiFi is barely functional. There was no room cleanings although I booked as a hotel guest and not through a timeshare (this place operates on both). Most rooms have flights of stairs to access and no elevators so if you’re not of physical shape to carry your luggage up/down stairs, I’d look elsewhere. The front desk staff was awesome but staff otherwise was scarce. The kids enjoyed the pool, fire pit, arcade, and playground amenities. Place is family friendly but be prepared to do some work cleaning wise. Location is pretty far from basically anything besides the Safari zoo so a rental car is a must at this location! Good news is parking is included in your resort fee. However, be prepared to walk a ways from your parking spot due to limited guest parking. We’d return at a lower rate but didn’t quite get what we paid for.

Family_with_children

8/10

Excellent

30 Jun 2026

Paola

Resort was amazing and very clean. My only complaint is the parking

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Email

Great time, excellent suites and great amenities. Perfect for time with family and kids.

Family_with_children

10/10

Exceptional

28 Jun 2026

Heidy

Been coming for years annually. Upon check in we were told our RM had no couch cushions and were moved into a different room that was smaller than what we’d paid for as well as did not have a washer and drier in-unit. A couple other significant differences - 1. The security deposit is significantly higher ($400), 2. Toilet paper is awful, it’s so thin. Although there are extra rolls in the room something small like this, based on how much is spent at check in and in the resort could be worth the investment. We had no cell reception while on property and the phones in the rooms also did not work which made it very difficult to communicate with family on property who had the same issues.

Family_with_children

8/10

Excellent

28 Jun 2026

Sandra

Room was clean but dated, little things didn’t work (phone, tv remote, kitchen sink faucet)

Family_with_children

10/10

Exceptional

26 Jun 2026

Branden

Great place. Front desk staff unfortunately non existent but experience overall was great

10/10

Exceptional

26 Jun 2026

Hania

Excellent pools

10/10

Exceptional

25 Jun 2026

Rebecca

The resort is well stocked with friendliness, activities, amenities and clean-comfortable living. The pool areas are well kept. Our 1-bed apartment was spacious and laid out well for two people to move about without feeling cramped.

Family_with_children

10/10

Exceptional

25 Jun 2026

Shuling

A perfect place to stay

Family

8/10

Excellent

25 Jun 2026

Adrianna

It was super neat and clean. I went on a Monday so there was a market! It was nice.

Partner

6/10

Pleasant

24 Jun 2026

Russell

The property is in need of some repair and updating. We were disappointed in the checkin process. We requested 2 - 2 bedroom units to be close to each other. We attempted to check in at 3pm, knowing that check in is typically 4pm, however we didn't our first room until 5pm, and our second room until 7pm. The second room was 2 buildings away from our first room. We were traveling with 4 adults and 3 kids, and having our second room so far away from our first made it completely unusable, so we checked out after the first night.

Friends_and_family Family

8/10

Excellent

24 Jun 2026

Juliet

Fun family place to stay. We stayed in a two bedroom suit that overlooked the golf course and grape vines. Pools were clean and busy, even on a Monday. They had a farmers market going on and daily activities that kept you busy. We went for a wedding so didn't use the pools but one day.

Definitely don't take advantage of the time
Share tour, which entices you with two California Disney tickets and 100.00 Visa card. I went to sit through it just because my kids and hubby were still packing and they wouldn't give me anything for staying to listen to them . Not one gift. Waste of time. But I did enjoy the resort, golf, and pools.

Family_with_children

10/10

Exceptional

24 Jun 2026

Lynette

Everything was amazing!

Family_with_children

8/10

Excellent

23 Jun 2026

Kari

Family friendly

Family_with_children

10/10

Exceptional

23 Jun 2026

Chioma

The room is incredible very clean, spacious and nice Staff were very nice and helpful kids enjoy themselves, and we plan on going back again next year

Family_with_children

10/10

Exceptional

23 Jun 2026

Lisa

The staff were super fantastic. The place was very clean. We had absolutely no problems. It was nice and quiet for adult people yet there was lots to do for children. I would highly recommend.

Family

10/10

Exceptional

23 Jun 2026

Sandee

Everything was beyond my expectations.

Family_with_children

4/10

Poor

23 Jun 2026

Tiffany

I had booked a mountain view villa and was looking forward to this trip with family. We arrived early and we're told we could go use amenities while we wait. At 4 pm room was still not ready. When we got to the room we had to walk down flights of stairs to what seemed to be a basement. Dark, dismal and absolutely not a mountain view. In fact, one of the two windows faced a concrete wall and dirt so we kept it closed. The patio door faced the parking lot. We were told there was a market, restaurant on site so I figured we would grab some food while there. Turns out the market was under construction. There was not much in the way grocery options. The pool was great, was thrilled their was a farmers market one day and could get some snacks. Really disappointed with the room as the pictures posted of what we booked are absolute opposites. Walls dinged, furniture was very dingy and beat up plus we were in a basement. Hotel was booked so I understood they couldn't move us. I feel in the service industry they should have done something to overcome that disappointment.

Friends_and_family Family