Name: Mercure Singapore on Stevens Orchard
Address: 28 STEVENS ROAD #01-02.Orchard District, Singapore, 257878, SG

10/10

Exceptional

31 Jul 2026

Andrew

Friendly helpful staff
Good clean hotel
Excellent breakfast
Good location

6/10

Pleasant

17 Jul 2026

Lizel Sarah

.

6/10

Pleasant

14 Jul 2026

Carolyn

You get what you pay for. Small room. Even smaller bathroom. Certainly clean. A hotel that clearly has multiple bus tours staying here plus airline staff - consequently extremely busy. Which translates into inadequate seating at breakfast - the queue waiting to be seated was absolutely ludicrous. Complaining to the reception staff got us upgraded to the premier lounge for breakfast. Not sure it was even worth the effort - a very mediocre range of food. Stations that were not refilled. Hot water for tea empty and we were just told to use another one elsewhere when we pointed out it needed refilling. Not inclined to repeat our visit.

4/10

Poor

07 Jul 2026

Walter

To start, breakfast needs improvement. The melons were too hard and not juicy at all but the watermelon was too ripe. Alot of the bacon wasn't cooked so I literally had to dig for some coke bacon. In my room, the bathroom had a constant bad order and it wasn't from just using the toilet. There was no bottle water in the room and the filter water in a separate spout on the sink tasted too much chemicals in the water. When checking out, no one was available for me to get a receipt especially while there was already someone waiting at the lobby reception for assistance. I needed to get my grab so I just left my room keys in the drop box and left without getting my receipt.

Friends

10/10

Exceptional

22 Jun 2026

Ganesh

The hotel is in a great location and is very cost effective. Walking distance to Orchard Road. The staff are very friendly and efficient. Excellent buffet breakfast. There are good restaurants within the hotel complex. Highly recommended.

Self

8/10

Excellent

20 Apr 2026

SALVE REGINA

LOCATION

Family_with_children

10/10

Exceptional

19 Apr 2026

liang hong

Perfect for business travelers

8/10

Excellent

22 Jan 2026

Jacqueline

Location great. Free shuttle bus

Leisure Family

10/10

Exceptional

18 Jan 2026

Wilfredo

Clean room, friendly helpful staff, very good breakfast

Leisure Partner

10/10

Exceptional

17 Jan 2026

Rebecca

The hotel was clean, and the staff was accommodating. We arrived very early, and they allowed us to do our laundry and use the pool and shuttle bus while we waited for our room to be ready. The cafe in the lobby offered a limited but delicious breakfast.

Leisure

10/10

Exceptional

13 Jan 2026

Rajaram

Rooms could have been bigger for the price we pay. But definitely great n safe place to stay.

2/10

Poor

11 Dec 2025

Tina

I prepaid my stay and was charged $48 USD additional. I asked aboout this charge at check in and again at check out. No one was able to assist or explain. I've message the hotel twice and still no answer.

6/10

Pleasant

05 Dec 2025

David

Good choice at breakfast. Reception staff very nice. Cleaning staff overworked. Didn't show up until 6.30pm. Only made our bed once in 5 days, (not changed) cleaned the bathroom 4 out of 5 days, not the room at all. Aircon very temperamental. No mirror to do your hair with curlers or straighteners. Bathroom had no space for toiletries. Limited hanging space for clothes. No shelves. Obviously designed by a man.

Leisure Partner

6/10

Pleasant

05 Dec 2025

Steven Timothy

When I checked in, they had my reservation with some Malaysian Chinese man’s passport and name information. After showing my Expedia reservation information they finally sorted it out. Very strange. Also, I hung the door hanger on my door to clean my room one day. I noticed the staff cleaning other rooms nearby and then they just passed on by my room. I had to go find a staff member to request they clean my room. Note: the staff member that was cleaning my room the previous day, said that tomorrow they would do a comp cleaning, bedding, towels, everything.
I’m an exercise lap swimmer and I started swimming very early to try to avoid other people. It’s really not cool to drop aqua exercise bikes in the pool for a class and try to force me out of the way. I do flip turns, swim long distances and had to stop because the lap pool turned into a zoo.

Business_and_leisure Self

6/10

Pleasant

28 Nov 2025

Irene

The room was clean but the last dah it was not cleaned, had to call for fresh towels.
The staff were courteous and helpful.. the breakfast is soso...

8/10

Excellent

18 Nov 2025

Cynthia

Rooms are very small. One of the rooms smelled like Indian cuisine. Staff is nice. They offer a shuttle every hour to main station.Rooms were clean. Buffet is very pricey for the offering.

Leisure Family

8/10

Excellent

18 Nov 2025

Andrew

Blah

10/10

Exceptional

18 Nov 2025

Rajesh

Yes very good

Leisure Family

8/10

Excellent

17 Nov 2025

Fengqin

Clean room, the room is a little bit small.

Leisure Family

8/10

Excellent

16 Nov 2025

Icalf

The food selection was poor

Leisure Family

10/10

Exceptional

31 Oct 2025

Michael

All indicators were excellent, and for me as a regular swimmer, the 35 metres pool was a standout …….

Leisure Self

10/10

Exceptional

22 Oct 2025

Xiaochen

Spacious and modern rooms, great cleaning service, and great pool + gym. Close to metro station and easy pickup location for Grab drivers.

Business

2/10

Poor

14 Oct 2025

Nonkazimlo

The q for breakfast was long the room taps were not working

Business

10/10

Exceptional

16 Sep 2025

Kris Abegail

Good

Leisure

8/10

Excellent

05 Sep 2025

A

As soon as you enter the room, there is no guide or even some kind of written guidance about the room features. I wasn't sure how the lights start, fo example. If you dial the reception for help, the turn-around time is slow to fulfil your request. The lobby looks a bit too dark in the night. The air fresheners smell weird.

Leisure Self

8/10

Excellent

03 Sep 2025

Deborah

I enjoyed my stay there … my room was comfortable and the pools gym and buffet breakfast featured area of options from Singaporean dishes Asian and western dishes …

Leisure Friends

10/10

Exceptional

02 Sep 2025

Kenneth

staff was kind enough to take me upstairs to the lounge to check in due to the line. I am a AII member, although not elite status, still very kind. no real easy public transport options. shuttle only begins at 10am.
friendly staff and easy bag storage options.

8/10

Excellent

21 Aug 2025

Trudy-Maree

The only thing is there’s nowhere to put your make up & toiletries in the bathroom, the hanging space is only 1/2 wardrobe length, can’t hang dresses, too many small tables and lamps in the small room.

Leisure Self

8/10

Excellent

17 Aug 2025

Donna-Marie

Small but well designed and comfortable room and bathroom. Accessible. Several food options and convenience store on site. Beautiful pools!

Business_and_leisure Self

2/10

Poor

05 Aug 2025

Syed Zulfiqar Mehdi

Infant Injury, Unsafe Conditions

As parents of a 10-month-old baby, we are deeply traumatised by what our family has gone through due to the negligence of Mercure on Stevens in Singapore.

Our child was seriously injured in the hotel room because of unsafe and overlooked conditions—a broken kettle with a faulty lid placed within reach of a crawling infant. The incident resulted in emergency hospitalisation and surgery for our baby. No parent should ever have to face such a situation while staying in what should be a professionally managed, family-safe hotel.

To our shock, not only was there no safety protocol in place, but no support, no compensation, and not even a courtesy call was offered to us by the hotel following this traumatic event. The attitude of the hotel manager (Daniel) was cold and unapologetic. At a time when our child was in critical condition, we were pressured to vacate the room or face further charges, rather than being offered even the minimum level of compassion or assistance.

This experience has left us hurt, shaken, and extremely disappointed. We are sharing this so that no other family goes through what we did. A hotel should be a place of safety and trust, not a source of injury and indifference.

We sent email to the hotel management but so far no response. We also tried contacting them through Accor.

Friends_and_family Family

8/10

Excellent

22 Jun 2025

Mel

First time at this hotel. Overall very happy.

First the good… checked in earlier than normal, was given an upgrade to higher floor, fast check out. Rooms big enough for one or a couple and best of all there’s filtered water for your drinking safety.

Can be improved… room service did not clean my room, the walls seem to be very thin, I could hear noises from above, beside and around me. The layout of the rooms are perhaps way too close each other (see pic).

Still a very convenient location if you want to be at Orchard area but not be too near it. And the food outlets on the premises (operated separately from the hotel) are pretty good.

Will come back again, but for short trips. Thank you Mercure.

Business

6/10

Pleasant

17 Jun 2025

Yuan sheng

room is very small.

Partner

8/10

Excellent

15 Jun 2025

James

I found the Mercure on Stephen‘s to be a good location for what I needed affordable and Central good clean hotel with a swimming pool and wouldn’t hesitate to go back there when I return to Singapore

Leisure Partner

10/10

Exceptional

19 May 2025

zsuzsanna

Mini stay

The hotel is in a great area. Has a very convenient shuttle service to MRT and shopping centre. Our room was a bit small but had a comfortable bed and nice view. Breakfast has a great selection, bit busy because it is serving Novotel as well. All in all a good stay.

Friends_and_family Family

10/10

Exceptional

18 May 2025

Nicketta

The staff was very friendly. They let me check in early. The room was very clean. The property is just a 15 minute walk from the subway station. Lots of dining options near the hotel. I would recommend this place.

Leisure Self

10/10

Exceptional

29 Apr 2025

Carmen

I will recommend

6/10

Pleasant

08 Apr 2025

Donovan

Rooms were clean. Service and convenience is lacking. When we arrived at the room the safe had a Low Battery warning. We requested service to fix the issue THREE times. Nothing was done. We stayed for 5 Days. There are better options nearer to Orchard Rd and Orchard MRT.

Business_and_leisure Family

6/10

Pleasant

07 Apr 2025

Christine

We had a very cramped twin room no place to put a 2nd suitcase, no bedside table for one bed so nowhere to place water bottle, phone etc. The light for the bathroom at night was on the far side of the far bed so using the bathroom at night was a challenge.
We needed to wash clothes but we needed $20Sing in coins to operate it. Reception didnt have coins and because we didnt have enough other currency to change into coins, we couldnt wash.
Bathroom grouting needs mould treatment. Bathroom didnt seem to have a exhaust fan.
The pools looked beautiful.
Good public transport close by.

Leisure Family

10/10

Exceptional

06 Apr 2025

Michele

Great service!

6/10

Pleasant

05 Apr 2025

MICHAEL

A property not convenient to shops or eatery’s

Leisure Family

10/10

Exceptional

30 Mar 2025

Jonathan Nicholas

Nice clean hotel located within 10 minutes of train station.
Friendly staff.
Food ok. Very poor gluten free food options even though there menu says it is. No gluten free options at breakfast at all.

Leisure Partner

10/10

Exceptional

28 Mar 2025

Ramesh

Good place to stay if you are traveling for business

Business Self

10/10

Exceptional

21 Mar 2025

Anthony

Great staff

Business Self

10/10

Exceptional

07 Mar 2025

Suz

The room is very tight but clean. Free breakfast was good.

Leisure Family

6/10

Pleasant

03 Mar 2025

Batya

I was told that I'll get a key to my room after 10 minutes. I stayed in the loby for 1.5 hours and only after checking it again with the desk I got my key. No body approched me for that matter

10/10

Exceptional

27 Feb 2025

Richard

I loked the service.

Leisure Family

6/10

Pleasant

19 Feb 2025

Vanessa

No where to put your large suitcases. No luggage racks. Rooms are quite small. Room service from your phone via QR code but it doesn’t say during what hours you can order anywhere

Leisure Self

10/10

Exceptional

18 Feb 2025

Gershon

I love the breakfast buffet. It gives you a multiple choice meal to choose from.

Leisure Partner

8/10

Excellent

10 Feb 2025

esquioja

I booked 7 rooms my tour group got especial rooms like complementary drinks with espresso machine in the room . So can you let them treat their guest at the equally

4/10

Poor

02 Feb 2025

GLEN

This was one of the most expensive and cheapest place I’ve ever stayed in. No hot water at night they turned it off. The gym was under renovation which they failed to list , so we had a mini gym. The room has no refrigerator it’s a cooler. I had to order ice which took up to one hour or more to receive. I had to request face towels. No microwave in room , but the 7-11 let me use there’s . The pool does not have enough seats. I stayed 23 days paid over $3000 and was not allowed to use the lounge. I requested a higher floor when possible. The reservation guy never contacted or tried to move me. All staff except one young Chinese housekeeper and the shuttle guy, are not very friendly . The lobby has dirty chairs and carpet. My room was the size of a walk in closet. I had only one small uncomfortable student chair. Mold in shower around mini shelf. The television is outdated luckily I had my Apple TV. Food options right outside over priced bad food. I will never stay at any of their hotels again.

Leisure Self

10/10

Exceptional

31 Jan 2025

Verified traveler

singapore2025

hotel location is quiet and it's value for money

Partner

8/10

Excellent

29 Jan 2025

Nathan

This is a wonderful hotel that is only a 14 minute walk from the MRT and has a very friendly staff.

There is ONE MAJOR thing that the hotel needs to improve: The breakfast! My wife and I agreed that out of the hundreds of hotels we stayed in... this breakfast was probably THE WORST.

How can they improve? First, have more options. Second, prepare food with more flavor.

If you are staying here, you might want to OPT OUT of the breakfast option until they improve.

Business_and_leisure Family

6/10

Pleasant

20 Jan 2025

Carsten

touristy and noisy

noisy environment: children playing and people shouting across the aisles. No longer a place for business travellers.

Business Self

10/10

Exceptional

20 Jan 2025

Ganesh

Great location, very clean, friendly staff!

10/10

Exceptional

14 Jan 2025

Jennifer

Good hotel with excellent pools. Great
Place to be.

Leisure Friends

4/10

Poor

12 Jan 2025

Daniel

The hotel itself is quite nice, cleaning could be better - my stay wasn’t a smooth one , on one of the evenings there was a power outage planned from 11pm to 3am - I was not told in advance until checkin, notices around the hotel said lifts would still be working. Got back to hotel after an evening exploring and the lifts were not working and the service elevator just stopped working with a lady trapped - took 3 hours to get into my room at nearly 4am and then the air con was not working- they agreed to switch rooms for the night - a completely wasted nights sleep and very tired next day, no apology .

Leisure Self

10/10

Exceptional

09 Jan 2025

Lina

Recommended

Perfect lication. Very welcoming and comfortable. Great breakfast.

Self

10/10

Exceptional

26 Dec 2024

andrej

Nice clean friendly staffing

Leisure Family

10/10

Exceptional

30 Nov 2024

Siddharth

Excellent support staff…
More than I expected…

Business

10/10

Exceptional

27 Oct 2024

Wooi Sin

Fast check in

Partner

10/10

Exceptional

26 Oct 2024

Cheryl

Very good

8/10

Excellent

23 Oct 2024

Son

The room is too small and there is no coffee maker in room.

Leisure Partner

10/10

Exceptional

14 Oct 2024

Annette

Friend holiday. Amazing stay.

Friends_and_family Friends

10/10

Exceptional

14 Oct 2024

Motasem

Great hotel, excellent customer service and great facilities

Leisure Family_with_children

6/10

Pleasant

05 Oct 2024

Hani

Clean nice and modern property. Disappointed in service as check in took ages and was slow and they could only allocate a twin room when the booking was for a double

Business Self

6/10

Pleasant

27 Sep 2024

Guangtai

Some of the staffs are not friendly. The room is the smallest I’ve ever seen

6/10

Pleasant

20 Sep 2024

Angad

Rooms were very small and so was the bed.

Leisure Partner

10/10

Exceptional

20 Sep 2024

Dawit

Good place

8/10

Excellent

17 Sep 2024

Thomas

Nice

Business Self

8/10

Excellent

10 Sep 2024

genette

The room was smaller than I'm used to, but it had all the essentials. I particularly enjoyed the pool, which was a highlight of my stay. The breakfast offered a wide variety of options, though I wished the cooks had been a bit more attentive to guests.

One issue was that the front desk didn’t provide an overview of the property’s amenities. I only discovered the pool and the free breakfast option on my last day. Better communication about these features would have enhanced my experience.

Leisure Self

10/10

Exceptional

24 Aug 2024

Michel

Friendly helpful enthusiastic staff

Leisure Partner

8/10

Excellent

21 Aug 2024

Preet

Overall stay was good ! Great stay both pool was Great. Check in process was not good and fast. Property was clean. Rooms were good but AC was not performs cooling very well.

Leisure Partner

4/10

Poor

21 Aug 2024

Verified traveler

Horrible Toilet

Toilet had a very strong stench of fecal matter. Toilet bowl was very old and stained. Time for a renovation.

Self

10/10

Exceptional

09 Aug 2024

OCharmer

Very friendly Guest Relation Officers

Leisure Self

10/10

Exceptional

29 Jul 2024

Jachim

Value for money

Leisure Partner

10/10

Exceptional

20 Jul 2024

Lucy

Good

8/10

Excellent

04 Jul 2024

Goce

It was good ok, friendly staff

Business

8/10

Excellent

25 Jun 2024

Christopher Gerard

good value, simple place good for business trip

Business

8/10

Excellent

19 Jun 2024

Andrew

Great service

Leisure Partner

10/10

Exceptional

18 Jun 2024

Kee How

Good service and clean environment

Leisure Self

8/10

Excellent

02 Jun 2024

Kee How

Fast and easy check-in, if can check-in earlier would be better.

Leisure Family

10/10

Exceptional

27 May 2024

Lailani

Great position

8/10

Excellent

25 May 2024

Paula

Love the pool was very nice to relax in after hot day out. Nice room was small though. Good choice of restaurants handy if you don't mind paying a bit more for meals. Really nice looking property was in great condition. Laundry room very handy and easy to use. Will definitely stay again if I don't need to be central to all the action. Enjoyed our stay.

Leisure Partner

10/10

Exceptional

22 May 2024

Ramesh

Excellent

6/10

Pleasant

13 May 2024

Elsaid

Normal

Business_and_leisure Self

8/10

Excellent

03 May 2024

Leigh

Good value and well presented. Great bed and black out blinds are awesome.

Leisure Self

10/10

Exceptional

23 Apr 2024

Ahava Sarah

It's always an absolute pleasure staying at the MERCURE Singapore on STEVENS.

The hotel is extremely spacious and I love the gardens and open concept that is so very relaxing.

Whilst being close to the buzz of the city.

The service is Excellent!

I cannot recommend it enough.

Business_and_leisure Family

8/10

Excellent

22 Apr 2024

Azhar

Keep it up.

Well kept property , however the drive way needs maintenance. Excellent housekeeping. All staff very helpful and extremely polite. The shuttle service to Orchard road a big plus. Big comfortable bed. The Aircon buttons need some maintenance work though.

Self

4/10

Poor

22 Apr 2024

Stephen

Privacy is advantage, but places to eat very limited.

Business_and_leisure Self

6/10

Pleasant

21 Apr 2024

Kyle

Not very clean. Room and bathroom are very small.

Leisure Partner

4/10

Poor

13 Apr 2024

Danyel Benjamin

Almost NO storage in rooms. Staff have a minimal understanding of English and can't folllow simple instructions. Breakfast was rubbery, cold and basically AWFUL. Pool area was the best thing of the trip

Leisure Partner

10/10

Exceptional

11 Apr 2024

Samantha

Great place

Leisure Family

8/10

Excellent

31 Mar 2024

Richard

The location was excellent we thought. Convenient for Orchard Road and Stevens MRT a short distance away. The shuttle from the hotel to those locations was very useful . The two pools and gym were extra benefits
There were places to eat nearby and a 7/11 store that proved handy.
The room itself was quite small and the hotel , like most in Singapore , was tall with 10 floors

Leisure Partner

8/10

Excellent

29 Mar 2024

rick

Very good

8/10

Excellent

29 Mar 2024

Ramesh

Good place to stay

6/10

Pleasant

27 Mar 2024

Linda Christine

Not close to an MRT station - there was a free shuttle at certain times of the day though

Leisure Partner

2/10

Poor

25 Mar 2024

Joyce

Check in time was 3:00 pm, but when we arrived at 7:30 pm, the wait for check in was long and both rooms were NOT ready.

We were first told that one of the rooms was ready and the other one will take 5-10 mins. However, when we asked the room number, we were told by the staff that the room number is not available although the room would be ready in 5-10 mins. We found it to be illogical but we were tired, so we simply dragged all our luggages to the room first. But, when we went up, housekeeper was still in the room, which was far from ready. So we went down, again, with our luggages, reported this and were told that the manager is looking into this, and they’d let us know what happened. We waited for a few minutes but did not want to wait further, so we told them we will leave for dinner first. When we were back, at around 10:30 pm, the other room was ready, but the manager did not know what happened. She then looked into it and told us that one room was ready while we checked in at 7:30 pm, which was not the case… She explained that they’re busy, and they cannot force their customers to check out on time. We are not sure how this is an acceptable explanation and it seems more like a problem of mismanagement, especially we did not arrive early, nor even on time for check in. We only arrived at the hotel after 7:30 pm. It was not a single person’s fault but the experience was terrible, nothing like a 4-star hotel or a hotel at all…

Leisure Family

8/10

Excellent

23 Mar 2024

Muzaffer

Little details of expert eyes

My wife is a housekeeper supervisor and i am working in restaurant on cruise industry.Front desk personel was vergood and helpfull but ican not day same thing for restaurant service and housekeeping.A coulple personel in restaurant should not be wotking at all. Wearing no gloves on breakfast buffet also i asw them chewing everytime coming out from kitchen.Also 45 minutes before they are getting closing mode already. Whatever is finished on buffet not getting refill.Even stands are taking off.For the room i can say needs to be cleaner.Under bed was dusty.Bed sheets needs to changed at least every secod day..Fridge in room almost not cooling at all.

Friends_and_family Family

10/10

Exceptional

18 Mar 2024

Sadia

Everything was perfect.

Leisure Partner

6/10

Pleasant

10 Mar 2024

Rudi

Rooms in this hotel are to small, staff are very good .