Name: Sheraton Towers Singapore
Address: 39 Scotts Road, City Centre, Singapore, 228230, SG

8/10

Excellent

24 Jul 2026

Mark

The bed side lights were not working or switch for them was hidden or not easily seen in my room 10 09
Breakfast was a bit disappointing compared to other hotels such as Sheraton port Douglas .
No one pointed out the chef making omelettes,
No coffee was provided by staff
Only coffee I saw was pulled coffee from an urn
Not many yogurt options .
No signage or inadequate signage for toilets and changing rooms at swimming pool .
No buffet dinner available as far as I could see in the evening which would be a great option for travelling clients .
No face soap offered in bathroom only hand wash and body lotion

Plus things I appreciated , heated swimming pool which was large on level 5 . clean Towels on loungers a,
great fast lifts
Great comfortable bed with clean cotton linen .
Good attentive staff and customer service above normal , help with getting taxi appreciated

10/10

Exceptional

10 Apr 2026

Wale

Excellent property. Within walking distance to city center.

10/10

Exceptional

06 Apr 2026

Brian

Wonderful locatio

10/10

Exceptional

26 Mar 2026

Gareth

Great staff warm welcome and plenty of great suggestions to visit in Singapore

Friends

2/10

Poor

17 Mar 2026

Wilcox Wai-Lok

The front desk gave us a room with clogged toilet and the problem was known for over a month. The young lady also refused to remediate the problem other than moving us to another room after having us wait and waste 2 hours. Will not go back to the hotel.

Friends_and_family Friends

4/10

Poor

02 Mar 2026

elena

Room smells like stuffed

10/10

Exceptional

19 Feb 2026

Maria

Very nice stayed & clean & beautiful room. In the New World Millennium Hotel in Hong Kong they recognized you being Expedia member & allows you to late check out to 12 noon. I wish the same for Sheraton Towers in Singapore.

Partner

8/10

Excellent

05 Feb 2026

Rhiza

The front staff AMIN was very helpful. All service staff were excellent. The room was clean. We will stay here again.

Leisure Family

10/10

Exceptional

12 Jan 2026

Dan

Nice place

10/10

Exceptional

05 Jan 2026

SHINICHIRO

客室はとても清潔で、バスタブも広く快適に使用出来ました。スタッフの対応もとても良く、要望に応えていい提案をし、実行してくれました。

Friends_and_family Family

6/10

Pleasant

07 Dec 2025

Jack

The breakfast was quite expensive, and the seating arrangement was very disappointing. We had to share a table with other guests each day, with no option for separate seating. This really took away from the overall experience.

Friends_and_family Family

10/10

Exceptional

02 Sep 2025

Troy

We really enjoyed our brief stay

Leisure Family

10/10

Exceptional

20 Aug 2025

James Joseph

Great Place to Stay

Initially there was an issue that was solved in two minutes by a great night manager. The hotel staff are friendly, professional and capable of anticipating your needs before you realize what you need! Tammy in the main restaurant was an absolute pleasure to see and interact with on a daily basis and always with a smile!

Self

8/10

Excellent

03 Aug 2025

Chi Wai

Bed comfort. internet access for Sheraton member. subway close.

Business_and_leisure Family_with_children

10/10

Exceptional

18 Jun 2025

Sau Ming

Thao is among the finest housekeeping staff I have encountered. Her commitment to excellence reflects extremely well on Sheraton Towers Singapore, and I hope her outstanding service is recognised and commended.

8/10

Excellent

21 Apr 2025

HIMANSHU

Great value for money in Singapore

Hotel is well located and the property is well maintained. Rooms are spacious. Breakfast is good and lots of options in buffet. Bar is on site open till late. Dinner and lunch too costly and not much variety. Room service for food is very late and not much choice. Staff at breakfast are old timers and don’t pay attention to customers and would give a blank look upon eye contact. Needs a refresh I think. Reception staff are good but a little more friendly and smiles would only increase the business. Very safe neighborhood and close to Newton Sub way station with NSL and Downtown line. Overall very nice stay for us.

They have a beautiful swimming pool and waterfalls at the hotel but they should work towards increasing food option at the pool and at least one sever to check if customers at pool.

Also the kitchen exhaust fans are towards the pool side so when in pool you are over powered by the smell of food. May be the management needs to upgrade their exhaust system and drive it much up from the pool side.

Friends_and_family Family

10/10

Exceptional

29 Mar 2025

Dinuka

Family trip to Singapore stayed over 4 nights.
Place was neat and tidy and short walk to MRT. Breakfast was quite good variety of food and different everyday. All staff were very friendly and special thanks to Chef Kelvin.

Leisure Family_with_children

8/10

Excellent

04 Mar 2025

Janghun

Gym

most of the service was wonderful except the size of the gym was too small.

Business

8/10

Excellent

21 Feb 2025

Steven

Good location,close to Newton train station and easy walk to Orchard rd shopping
Clean room and great facilities
I would recommend this

Leisure Partner

10/10

Exceptional

20 Feb 2025

Genevieve

My husband and I enjoyed the club lounge especially the service from Yanyi, Grace Moe,Bernyce, Xuelei. The doormen were also very helpful. The hotel buffet breakfast was amazing.

Leisure Partner

6/10

Pleasant

09 Feb 2025

Peter

Not worthy of the price paid. We stayed for 5 nights at this hotel. The front entrance and foyer of the hotel is grand and beautiful, but the room is a different story. There is a musky smell walking into the room everyday. The shower/tub has a slow running drain which is not pleasant. The toilet has strong water gushing out for flushing but still, for some reason, it doesn't clean the bowl well. All in all, just not what I would expect from a Sheraton line of hotels. Not likely a second time for a while.

Leisure Partner

10/10

Exceptional

22 Jan 2025

Joanne

Great hotel and location. Breakfast option was wonderful. Beautiful waterfall and very friendly staff

Leisure

10/10

Exceptional

28 Dec 2024

Kashif

nice and clean hotel with easy access to main city center

Leisure Family

4/10

Poor

10 Nov 2024

Zhino

This is a five stars hotel, but in reality it should be 3 stars hotel

Business Partner

10/10

Exceptional

20 Aug 2024

Kanishka

well maintained - great staff - near to transportation and dining options

Business Family

10/10

Exceptional

09 Aug 2024

LAILA

Excellent for the price!

Business_and_leisure Self

10/10

Exceptional

06 Jun 2024

Hala

Nice

Business_and_leisure Self

4/10

Poor

14 May 2024

Otto

Bad stay

Hotel staff walked in my room without knocking at 1 am. Woke me up and left when they noticed my stuff. No apologies nor any comment when i told it at the reception in the morning

Business

10/10

Exceptional

20 Apr 2024

Pam

Great staff. Great location. Beautiful room with great view.

Leisure

10/10

Exceptional

30 Mar 2024

Verified traveler

Amazing hotel

Such a great stay. Would definitely revisit. Amazing food, friendly staff and spacious rooms.

Friends_and_family Friends

6/10

Pleasant

11 Mar 2024

Angela

The staff are lovely, however the hotel is tired.

Leisure Partner

8/10

Excellent

11 Mar 2024

Choi

Overall good

10/10

Exceptional

25 Jan 2024

Ahmed

Located 15 mins walk from Orchard Rd which is the main shopping street. Similar to Oxford st. In London England.

Leisure Family

10/10

Exceptional

05 Jan 2024

Ahmed

Room was a bit smaller than a normal 5 star hotels.

Leisure Family

10/10

Exceptional

05 Nov 2023

Keri

Great staff

Business Self

8/10

Excellent

16 Aug 2023

Seung Chul

The facility and room were wonderful. We enjoyed the stay here. There was a hitch, however, that the hotel double charged for breakfast although we bought a package with breakfast included option from Expedia. The hotel staff said only after check out that the breakfast was not included. But they did not tell us about this at the time of check in although it was on the confirmation slip. We don't know whose fault it is, Expedia or Sheraton. Expedia gave us back some credit but it was not full amount. Unfairly, we paid for their fault and mistake.

Leisure Friends

4/10

Poor

01 Jun 2023

malcolm roderick

house keeping not good always missed some thing,,,,,, malcolm

10/10

Exceptional

09 Mar 2023

Sian

Clean, location and quite

Business_and_leisure Partner

6/10

Pleasant

18 Feb 2023

Dan

Ok hotel but not special

The hotel is clean but has an old feeling and smell to it. The breakfast room was nice overview of a fish pool and nature. Service was good. But nothing special about the place.

Business

10/10

Exceptional

04 Jan 2023

Sean Navin

Clean, comfortable and quiet

Leisure Self

2/10

Poor

18 Dec 2021

DEPAK SINGH

This hotel tried to cheat my money. They took deposit from me and then charged me again for my stay thinking I wouldn’t notice. Don’t trust the good reviews this place has gotten. Be careful before you book a stay at this place.

Leisure Partner

10/10

Exceptional

26 Apr 2021

Verified traveler

5 Star indeed

Complimentary parking, comfortable soaking tub, friendly staff and complimentary cake slice for my husband bday. Food is of quality too. Relax stay. Recommended.

Partner

4/10

Poor

21 Mar 2021

Verified traveler

Cleanliness, Safety Precautions & Easy access to Town

Leisure Family

8/10

Excellent

01 Mar 2021

Verified traveler

Nice place to stay and relax. Relatively quiet.

Business Friends

10/10

Exceptional

07 Feb 2021

Jovan

Good

Nice hotel and friendly staffs

Partner

10/10

Exceptional

17 Jan 2021

Weilun

Staycation

The drainage of the bathtub was slow. But overall the stay was good.

Partner

10/10

Exceptional

11 Dec 2020

Angela

nce

nice

Partner

8/10

Excellent

01 Dec 2020

Joohan

Overall is satisfied but caught by a 'SURPRISE'!

Satisfied with the room's condition and the bed was comfy enough. Was given the highest floor and the view and sunlight were awesome. But was caught in surprise during breakfast because of the unsealed fruits jams spread being served to me! Obviously a 'recycle' concept was applied here, but should not served me the unsealed and half eaten jams spread. An unopened leftover mini fruit jam spread could possibly acceptable but during the COVID-19 period, service lines should be more proactively maintain a higher standard of hygiene level. Extremely disappointed on this item.

Partner

10/10

Exceptional

20 Nov 2020

wong leong

Very good staycation hotel but breakfast not that great

Friends_and_family Friends

10/10

Exceptional

19 Nov 2020

Verified traveler

Comfortable, clean, good value

It was good! The hotel is well maintained, toilets are clean, the facilities are great! The pool was big enough, clean, and not too crowded. The gym is adequate too (except because many equipment cannot be used due to social distancing, but understand this is to be in line with safety rules). The breakfast was not bad too, although we were not allowed to have refill of juice.

Somehow the hotel is super cold though, but better cold than stuffy!

Partner

4/10

Poor

08 Nov 2020

prasma

Bad staff and horrible service

The concierge staff was so rude, they claim that they never receive my package when I came to approach them, but a few minutes later called me in my room mentioning that they had my package. They didn't check properly which was very careless. Room service call was always busy, never have I experienced a case like so when staying at the hotel.

Also they don't serve water in their resto during breakfast, how odd is that. I think water should be pretty basic

Self

10/10

Exceptional

25 Oct 2020

Jamie

The staff were amazing from check in to check out. Handled every request brilliantly and even when very busy at breakfast, did incredibly well.

The staff should all be very proud of the service they offer

Hats off to Tony and team

Self

6/10

Pleasant

22 Sep 2020

Verified traveler

Disappointing staycation

While the room was comfortable, it smelled musty and the F&B dining service was poorly managed both for in-room and dining room.

Partner

6/10

Pleasant

20 Sep 2020

Verified traveler

It’s pretty dated and old. Room was dusty too. I felt it wasn’t worth the spend.

Leisure Self

8/10

Excellent

14 Apr 2020

Verified traveler

Nothing specific, thank you very much! I love the stay

10/10

Exceptional

07 Apr 2020

Verified traveler

We really liked the lobby area and the breakfast area. The room was spacious and the bed was really comfortable.

Leisure Partner

10/10

Exceptional

24 Mar 2020

JA

Nice and peaceful hotel to stay in. Smiles and greetings from hotel staff everywhere. Would definitely recommend Singaporeans to go for staycations and support good hotels like this in times of coronavirus:)

Leisure Self

10/10

Exceptional

09 Mar 2020

Michelle

The service staff was excellent! They were very mindful about how to protect guests from the Corona virus and yet diligently attended to our needs. They were very proactive and even anticipated our needs. I'd like to compliment the entire team esp the team from the executive lounge, specifically Grace, Kathleen, Desern, Sherlyn and Tammy. Great job!

Self

8/10

Excellent

31 Jan 2020

Verified traveler

Nice they give us one mask each for the Corona virus issue over the chinese new year. Not as nice was SG$200 charge to our credit card as deposit, that is to be credited 7-14 days after our departure. Our room was prepaid and we had no additional charges, they didnt take credit card in case of incidentals but actually charged account a deposit amount, and we got no receipt of that charge. We had to call in to understand charge (with money exchange fee), and they said the credit would be within another 2 weeks. Not cool.

Leisure Partner

10/10

Exceptional

20 Jan 2020

Verified traveler

The staff were very polite and helpful. Always willing to help

Friends_and_family Family

10/10

Exceptional

02 Jan 2020

Evelyn

Great Hotel

A lovely hotel in every way. Executive club perfect.

Partner

10/10

Exceptional

25 Nov 2019

Verified traveler

Amazing

great stay

Business

8/10

Excellent

11 Nov 2019

Chin joo jack

Great service

The condition of the room is good. They also got provide baby Bottle sterilizer to save our trouble. And our request is at night time. Thank you for their great service.

Friends_and_family Family

4/10

Poor

31 Oct 2019

Verified traveler

The hotel needs refurbishment , the décor is tired, The pricing however reflects a hotel that has been newly refurbished

10/10

Exceptional

30 Sep 2019

Verified traveler

Great service, location and quality. From check in to check out, we always feel like home.

Business Partner

10/10

Exceptional

24 Sep 2019

Verified traveler

I liked our club room access

Business Family

10/10

Exceptional

14 Sep 2019

Verified traveler

The location is really convenient and the service is excellent

Business

10/10

Exceptional

12 Sep 2019

Doug

The Sheraton Towers is a very nice hotel, the staff were very helpful. The hotel had a lovely restaurant for breakfast there was plenty of verity with many dishes availed as well as traditional English style cooked breakfast.
The hotel restaurant, bar and lobby area is all in Marble and looks very grand.
The rooms are large and spacious with all the normal amenities such as tea / coffee, safes and bar, also room service is available.
Their is a swimming pool although we never had the time to use it as we were out sight seeing.

Leisure Partner

10/10

Exceptional

05 Sep 2019

Lyn

Our flight arrived at 9.am and the hotel allowed us to check in early with club access which we greatly appreciated. ZThe customer service as always was impeccable!

Leisure Friends

10/10

Exceptional

03 Sep 2019

Verified traveler

Great hotel

Superb and especially the breakfast

Family

10/10

Exceptional

09 Aug 2019

Elizabeth

The check-in process was seamless and the receptionist was efficient and friendly. I had a room overlooking the swimming pool which was great. :) The bathroom is a little dated, but very clean and well maintained. Would definitely come back again!

6/10

Pleasant

25 Jul 2019

Verified traveler

It would be appreciated if the hotel puts more effort on breakfast
The room is quite small comparing to the cost (expensive, comparability)
Nothing much around the hotel (shops 10 min-away by walking)
Service is excellent, the hotel seems safe, and it was tidy, neat
Everything is excellent except the price

10/10

Exceptional

14 Jul 2019

Verified traveler

Great experience excellent staffCan’t wait to come back! Thank you thank you thank you

Leisure Self

10/10

Exceptional

06 Jul 2019

Verified traveler

Convenience

Leisure Family

10/10

Exceptional

26 Jun 2019

Verified traveler

The lobby was very clean and smellled great. Breakfasts were amazing. Staff were supper friendly and very courteous. The whole hotel was very clean. And a very nice pool.

Leisure Partner

10/10

Exceptional

16 Jun 2019

Verified traveler

Centrally located, breakfast excellent and staff could not do enough for me, especially the door staff. Thank you

Friends_and_family Family

8/10

Excellent

03 Jun 2019

Cecilia

Break away from the madding crowd

The location is not super prime but quiet for us to rest & relax . However the toilet wasn’t excellent when we check in . The room deco is simple and clean maybe another wall painting on the back of that bed wall will add more cosy feeling . Irene at the breakfast cafe has demonstrated excellent customer service keep up the good work . The cappuccino is too mild and too milky though .

Partner

10/10

Exceptional

02 Jun 2019

Christopher

Great efficiency great service and very clean and comfortable

Friends_and_family Partner

8/10

Excellent

20 May 2019

Verified traveler

This is a great hotel that I first stayed at quite soon after it opened and when it was operated by Sheraton rather than Marriott. It has been some years since i was last there and, this time, I was very surprised to discover that there was no compendium in the room to provide details of matters such as the various dining rooms, swimming pool, etc. We may have been told about these when checking in but, after a long flight, such details did not register and there was no in-room information for checking. The only in-room information seemed to relate only to in-room dining. I will, however, stay there again because I have never forgotten the quality of service I first encountered many years ago.

Leisure Family

10/10

Exceptional

17 May 2019

Verified traveler

Cleanness of the property. Also, the staff were very welcoming.

Business Self

10/10

Exceptional

16 Apr 2019

Verified traveler

The staff at Sheraton Towers went above and beyond to make our stay comfortable. Nothing was too much trouble.

Leisure Friends

10/10

Exceptional

01 Apr 2019

Chua

Breakfast very good

good location

4/10

Poor

23 Mar 2019

Verified traveler

Old hotel with bad cleanliness

Very disappointing stay and I will never stay again here.
upon arrival, even i am gold with sheraton, i didnt get an upgrade which i dont care really that much for. fine.
arriving in the room, 2 beds and the one i chose, was made, BUT not changed from prior guest i think. i opened the covers and found a size tag from a shirt or so.. the bed was also all wrinkle... which makes me very much think it was not changed from prior guest. so i took the other bed and complained the next morning.
next shock was breakfast price.. $50+ for breakfast buffet... ridiculous. fine..
elevator for the key-card was half of the time not working.
the hotel overall is old. everything with carpet which you can tell is only cleaned so often becuase it has this old carpet smell. outside in the hallway as well as in the rooms. which was logical then... when i was working on the desk.. that 2-3 ants came and visit me... at that point i was just.. thanks god its the last night of my stay otherwise i would change the hotel now...
coffee maker is also quite funny... hot water maker is there and then you have one of this hand-to-be-made coffee pots.
certain things dont matter, but the cleanliness overall with carpet etc was really disappointing.
i cannot recommend this hotel at all and will never stay again here..

10/10

Exceptional

06 Mar 2019

Verified traveler

The room is good size and very clean. The breakfast has a lot of choices of different cuisine and tasted great. The only suggestion I have is for the hotel to look at the design of shower door because you can't open the shower door after you put down the shower mat.

Business Family

6/10

Pleasant

02 Mar 2019

Verified traveler

The location is good and the room cleaness was appreciated.

I mentioned I was member before check in via Expedia app, and went to Singapore to celebrate my wife's birthday and honeymoon. The staff replied that was recorded in system, didn't guaranteed anything can be offered. But when I checked in, the staff didn't know I am SPG member, and I can't use hotel wifi in first two days until I found member can enjoy free wifi. And I didn't enjoy any benefits for birthday and honeymoon. I am not sure the staff left these messages in hotel system.

Friends_and_family Partner

8/10

Excellent

29 Jan 2019

Verified traveler

Nice hotel close to the street food market otherwise a little out of town

8/10

Excellent

21 Jan 2019

bryan

Good experience

Family

10/10

Exceptional

08 Jan 2019

Verified traveler

Fantastic hotel only second to the amazing friendly staff who really go out of their way to make you feel comfortable and welcome

10/10

Exceptional

08 Jan 2019

Verified traveler

Great hotel & staff

Staff was extremely friendly, helpful, gave us loads of tips about Singapore & let us check-in at 9am as we had a sleeping child after a long flight. Bed was big, but air conditioning kept losing its cool at times in the night. It is a walk from the Newton hawkers centre for lunch/dinner, but breakfast options are far. Hotel breakfast is very expensive for what it is. Close to Newton metro station, but taxis are cheap too.

Family

10/10

Exceptional

05 Jan 2019

John

Good and comfortable

Friends

10/10

Exceptional

04 Jan 2019

Verified traveler

Our usual hotel when holidaying in singapore.

Family

10/10

Exceptional

31 Dec 2018

Verified traveler

There’s a lady staff at concierge desk was very helpful. My wife injured her toes the day before we checked in. The staff took care of her in our room, including cleaning the wounded area, putting bandage on etc. please relay our appreciation!

Leisure Family

6/10

Pleasant

24 Dec 2018

Verified traveler

The hotel was nice, i found the staff not very accommodating. I think they need a lesson in customer service.

10/10

Exceptional

07 Dec 2018

David

Good Place to Stay

We went to Singapore to meet up with my niece and her husband. He had been badly hurt in a boating accident in Indonesia and was medi evac’d to Mount Elizabeth Hospital where his life was spared. We were thankful for the good accommodations and service we received at the Sheraton during our time there.

Partner

10/10

Exceptional

02 Dec 2018

WCL

Great breakfast buffet. Limited channels on TV. Food and beverage quite expensive but Sheraton quality.

Business Family

8/10

Excellent

27 Nov 2018

Verified traveler

Nice hotel close to MRT n Orchard road,overall experience very pleasant, would go back.

10/10

Exceptional

11 Nov 2018

Verified traveler

Really close to the Newton station. 3 minute walk only. A small but nice outdoor swimming pool and a small yet proper gym. The front desk was really helpful!

6/10

Pleasant

06 Nov 2018

Verified traveler

wifi is not included. breakfast is also not included.

10/10

Exceptional

04 Nov 2018

Jimmy

Sheraton motel is close to orchard road shopping and transportation. The staff are excellent and work hard to ensure your stay is enjoyable and hassle free.

10/10

Exceptional

01 Nov 2018

Verified traveler

Well maintained rooms. However room service is bit costly, even the buffet. Well trained staff take care if prompt check in and check out.
Well maintained rooms, however network connectivity inside the room is very poor. One needs to get out and go to the ground floor to to speak with proper network.