Name: Orchard Hotel Singapore
Address: Orchard Road, 442, Singapore, 238879, SG

Orchard Hotel Singapore

Singapore · Singapore

100 reviews shown

2/10

Poor

18 Jul 2026

Akshay

Terrible service at check in. Indifferent staff

Family_with_children

4/10

Poor

12 Jul 2026

Yifeng

The breakfast crew were not passionate and welcoming, less professional in resolving diners’ request, even unknown visitors were allowed to be seated on same table with the guests without permission. That should not have happened in any hotel any this level.

Family_with_children

8/10

Excellent

09 Jul 2026

Cara

We had a few room maintenance issues which were readily addressed by the hotel. Space in the room was good and bed was comfortable. The foyer, bar and restaurant are very nice, the supermarket next door was really handy, as was the Irish pub for watching F1 and World cup. Location was great for Orchard Road shopping.

Family_with_children

10/10

Exceptional

14 Jun 2026

Maria Sungnny

Clean room and very accessible.

Family_with_children

6/10

Pleasant

12 Jun 2026

Jinzi

Pretty outdated

Family_with_children

10/10

Exceptional

11 Jun 2026

Runila

The best is cleaned 👌

Family

6/10

Pleasant

01 Jun 2026

Kelvin

Room is ok kinda small for us with 2 small children even though we book a room that fit 2 adult and 2 children but our 2 luggage hard to find place to open as it has a sofa bed , a coffee table and big table right Infront of the TV. Is maybe good if people need a table to work on or a coffee table to

8/10

Excellent

01 Jun 2026

Chris

good choice. As with all Singapore hotels a bit pricey. Staff helpful. Busy spot. Didn't bother with eating at hotel as lots of options on orchard road.

Self

10/10

Exceptional

01 Jun 2026

Zheng

All good except the window curtain too thin and daytime too bright to sleep

Partner

10/10

Exceptional

21 May 2026

Sathish

Excellent property, clean and new rooms at the new block. Centrally placed easy access to all malls and MRT. Highly recommended

Family

10/10

Exceptional

18 May 2026

McErald Pasion

The gym was underwhelming but everything else was really nice.

We dealt with samawantha as a concierge I forget how to spell his name but he was incredible.

For Americans and Canadians, the room is slightly smaller than what you may be used to but the quality and cleanliness are there!

Family_with_children

4/10

Poor

13 May 2026

Stephen

Old hotel that is in great need of renovation. Good location, nice lady at breakfast but all other staff not interested

10/10

Exceptional

07 May 2026

Michael

Lovely property would stay at it again when visiting Singapore

Family

10/10

Exceptional

07 May 2026

Peter

Excellent breakfast
Great staff
Walking distance to MRT
Walking distance to restaurant
Very accommodating to my needs

Partner

10/10

Exceptional

28 Apr 2026

LOK TUNG TIFFANY

Good variety of breakfast

Family

10/10

Exceptional

28 Apr 2026

jackie

This is the best breakfast we have ever had, such a large selection to choose from. Staff very helpful and a great location.

Partner

10/10

Exceptional

16 Apr 2026

Jenny

Great spot on Orchard Rd!

Friends

8/10

Excellent

15 Apr 2026

KUO JEN

Can make it better

Partner

6/10

Pleasant

14 Apr 2026

Randolph

Very basic, small room

6/10

Pleasant

12 Apr 2026

Frederick

We were located close to the lifts and the lifts made very loud noises. The receptionist mentioned that we are located far a way from the lifts.

Family_with_children

10/10

Exceptional

12 Apr 2026

Md.

Everything fine except Breakfast . The Kitchen is not Halal certified. So Aa Halal eater I had choose minimum vegetarian option . They could keep some more eating options for Muslim guest

Self

10/10

Exceptional

11 Apr 2026

FRANKLIN MAURICIO

I want to compliment the breakfast, front desk and cleaning crew. All very nice and friendly. Tina, Mariah and Mina at the breakfast are so kind and everything was grea! Will definitely go back there all the staff are awesome !

Family_with_children

10/10

Exceptional

10 Apr 2026

Emiko

Very nice decoration

10/10

Exceptional

09 Apr 2026

Joalin

My room 1716 air con can be colder. I came into the room after checked in that the water flow from the sink was very slow. Housekeeping should report to fix n not the next customer complain. However, it was fixed very quickly. Thank you. I had an relaxing and enioyable stay.

Self

10/10

Exceptional

06 Apr 2026

Neeta

Family stay, amazing service and facilities

Friends_and_family Family

10/10

Exceptional

09 Mar 2026

Edward

10/10

Exceptional

07 Mar 2026

Peter

A modern hotel close to retail and public transport. Staff are helpful. Good facilities in the hotel itself.

Business

10/10

Exceptional

01 Mar 2026

Alan

Lovely hotel friendly staff, ideal base for trips, worth booking executive lounge for food and drink, clean hotel nice rooms

Partner

8/10

Excellent

26 Feb 2026

imad

Clean room and good service. Unreasonable delay at reception desk on arrival and departure due to shortage of staff at front desk

10/10

Exceptional

26 Feb 2026

Francis

Staff was great specially Rose from the front desk who was super helpful.

8/10

Excellent

22 Feb 2026

Carsten

Room was clean, however colours dark/dark red, the Down lights very dim, bathroom dark tiles, poor lighting, makeup mirror in build light not working, had to call electrician to sort it out, to small for a couple of suitcases.

Partner

10/10

Exceptional

21 Feb 2026

Julie

Great location, a lovely pool and quiet rooms.

Partner

2/10

Poor

14 Feb 2026

Krisztina

We are extremely disappointed with how we were treated at the Orchard Hotel Singapore. Two separate Premier King room bookings were made: a one-night stay followed by a 3-night stay (4 consecutive nights). Upon arrival we were told there was no room for us and the hotel would send us to their sister hotel far from our preferred area (the M hotel). The front desk clerk made it sound like there was a problem with the rooms and they were unavailable for occupancy. We had to fight to get a room at the hotel. After a very long time (about 40 minutes at 3 am after a very long fight), it turned out that they gave our room away and just did not want to upgrade us to another room. This was totally unacceptable under any circumstance! In addition, the premier room we booked for the 3-night stay included breakfast, but we were told we would be charged for it. We feel we should be compensated at the very least for the breakfasts we did not receive.

Partner

10/10

Exceptional

10 Feb 2026

Stephan

courteous staff, great location, close to everything, excellent restaurant

Business_and_leisure Partner

6/10

Pleasant

08 Feb 2026

Edward

Aircon was leaking which we informed front desk of. They said they would send someone to fix it, but yesterday it was raining - that’s how much water came out of it. Also, there is a lot of frozen images when watching the TV

Partner

6/10

Pleasant

05 Feb 2026

Mark

I had upgraded to signature suites for my 3 night stay on check in, unfortunately the room I was in was in need of attention and was lacking in maintaince. I would not recommend upgrading to the

6/10

Pleasant

29 Jan 2026

Hsiujou

Room is quite old, with the price I am paying I would expect more than this. Staff are friendly.

Leisure Family_with_children

2/10

Poor

28 Jan 2026

Julie

The airline changed our flight and we canceled a hotel and you failed to give us a refund. You denied us which it was out of our control, very unprofessional on your part.

Business_and_leisure Family

6/10

Pleasant

25 Jan 2026

ALYSSA

Check-in : There were some groups arriving for check-in and some individual travellers like myself. There was no queue indication which makes difficult to know which counter. Informed the front staff and she agreed will guide the travellers for check-in. The next day when I came back to hotel during evening time, I still see the same scene.
Room : The room shower gives loud sound when turning to adjust the temperature.

Business Partner

10/10

Exceptional

19 Jan 2026

Anthony Paul

Great location and great service throughout

Leisure Partner

6/10

Pleasant

18 Jan 2026

Shuvendu K

There was no dinner option at the hotel at 9.30pm. with kids, we needed a place nearby

Leisure

10/10

Exceptional

18 Jan 2026

Eric

We stayed on the 18th floor which has a beautiful 24 hour library. The room was beautiful.

10/10

Exceptional

12 Jan 2026

Merry

Great location, good breakfast, helpful staff and great service

Friends_and_family Family

8/10

Excellent

05 Jan 2026

William

We stayed at the 17flr, which is a Signature floor and we love the theme particularly the room and corridor decors. Rooms were always clean whenever we cone back from outside the hotel. The lobby always smells nice. Enjoyed using the tea and coffee maker every morning, so convenient.

Friends_and_family Family

10/10

Exceptional

03 Jan 2026

Cheryl

Rooms were cleaned but not till very late early evening. Room was not well equiped for boiling kettle. Only power was on the floor in an inconvenient spot. Luggage rack was broken. Telephone didn’t work. Hot water not always available at night for showers. Internet intermittent and not available at all New Year’s Eve. No info in the room with regard the hotel or surroundings. I’ve stayed here many times previously and disappointed this time.

Friends_and_family Friends

10/10

Exceptional

02 Jan 2026

Betty

Really enjoyed my stay.

Leisure Self

8/10

Excellent

02 Jan 2026

imad

Clean room and service . Just reception would not allow check-out time till 1pm . Insisted for check out time at 12 noon

8/10

Excellent

02 Jan 2026

Allan

Front desk receptionist Rose was very accommodating including the other staff at the lobby. Assistant restaurant manager Tina Soh gave us a 4 star service including the rest of her crew. My family enjoyed our vacation stay in Orchard Hotel.

Friends_and_family Family

2/10

Poor

29 Dec 2025

Puspanathan

- I felt taken back when I was warned that driving licence will be accepted as a one-time and next time only IC will be accepted. I had always used my licence at Orchard hotel as my ID and a policy change could be told nicely and not a warning.
The couple next to be who was checking also went thru an ordeal and it was very irritating to hear counter staff nagging about ID matter.
- The shower mixer made very loud horning noises. It was deafening.
- Breakfast was overcrowded and with long queue. Some families had to be moved to another location where they had to walk a distance to collect food across the hotel lobby. Simply disappointing to see this from Orchard Hotel.
- Due to waiting time at breakfast, we did not get much time to pack. We requested a one hour later check-out over the phone to 12pm but was promptly rejected. I was boiling and to go down directly to the reception to request and was given the late checkout without any question asked.
Overall, this was a worst stay ever at orchard hotel. I always insisted on staying and always recommend my overseas customer to use this hotel. After this experience I am never going to use Orchard hotel again. I would recommend rendezvous hotel opposite.

Leisure Partner

10/10

Exceptional

21 Dec 2025

Nader

The staff in the reception are excellent

Leisure Family

10/10

Exceptional

09 Dec 2025

Robert

Well appointed room. Excellent front desk staff. Amazing breakfast. Will make this my place to stay when doing business near Orchard Road!

Business Self

10/10

Exceptional

30 Nov 2025

Mikel

Staff

Friends_and_family Family

8/10

Excellent

28 Nov 2025

JENHSIAN

Great location, nice breakfast, except bakery needs to improve . Nice bath room except faucet .

6/10

Pleasant

28 Nov 2025

Mhar

too expensive

Leisure Friends

10/10

Exceptional

25 Nov 2025

Jason

Staff were super helpful and very professional

8/10

Excellent

25 Nov 2025

Knut Inge

The room was clean and cold enough.
The breakfast, I find it annoying that the hotel do not provide Pork Bacon for breakfast, Turkey bacon is not a good substitute as it has nothing to do with bacon, if it is done in respect for the Muslims then where is the respect for guests from the western world ?

Business

10/10

Exceptional

23 Nov 2025

Catherine

Staff was very polite, helpful and professional. Loved the beautiful Christmas decorations.
The lighting in the room is very dim, except for the bathroom. Overall, I enjoyed my return stay at the Orchard. It was 9 years since I last stayed there, but I look forward to my next stay. Please provide more lighting.

Leisure Self

8/10

Excellent

19 Nov 2025

wing

Good

10/10

Exceptional

18 Nov 2025

Samuel

This is a great hotel in Singapore! Superbly located on Orchard Rd -- close to everything --- hotel is spotless, service is excellent -- the breakfast is wonderful as well. Cannot recommend it highly enough ......

Partner

6/10

Pleasant

17 Nov 2025

Heidi

At arrival there was a grumpy non engaging staff member and I didnt fell valued as guest. The room was ok but TV cut out frequently with extended pauses likely bad internet connection. Overall I would have been satisfied if your staff member at checkin would have made an effort.

Business

10/10

Exceptional

15 Nov 2025

Samuel

A superbly located and presented Singapore Hotel --- our room was spotless -- the hotel foyer was not only spotless, it was sparkling and super clean. Hotel staff were attentive and effective. Th breakfast buffet was excellent. Check in and out was quick and easy, lifts were close to the lobby and the lift wait times were minimal.

Friends_and_family Friends

8/10

Excellent

13 Nov 2025

Michael

Very strange Checking in. I had early checkin hotel approval (from 8am) prior to my arrival, however no room was available. A good news that receptionist provided an upgraded room.
I also asked receptionist to assist me with dental appointment as I experienced some problem with my tooth during my flight to Singapore, she advised that she will come back to me, however she never did. I asked other person who managed my suitcase and I received a great service- thank you to him.
Otherwise I I had a great time

Self

10/10

Exceptional

12 Nov 2025

Shiela

nice location

10/10

Exceptional

12 Nov 2025

Roger

Clean room, friendly staff

Partner

10/10

Exceptional

09 Nov 2025

Apurva

Yes. Room was excellent.

10/10

Exceptional

08 Oct 2025

Firdaus

Everything was really good, great experience,

Leisure Family

10/10

Exceptional

07 Oct 2025

Cathy

Naveen cleaned my room and had to work around me whilst I had to work. He was not phased by my presence and just carried on with cleaning and tidying up. A good worker too.
Everyone has been super friendly and welcoming.

Leisure Family

10/10

Exceptional

07 Oct 2025

VIVIAN PAULL

All the staff were really fantastic from check in,the room service team and the restaurant breakfast staff

Leisure Self

8/10

Excellent

07 Oct 2025

James

Room tariff was reasonable compared with others on F1 race week

Leisure Self

2/10

Poor

06 Oct 2025

Huy Quoc

Your Expedia team need to validate the 5 stars status again. This is an acceptable. I feel like it’s less than a 3 star hotel. Sorry, don’t want to be mean but very disappointed at the rating.

Leisure Family

6/10

Pleasant

06 Oct 2025

Chen Vui

For a busy period with the f1 in town there is an extreme lack of front office staff and people at the door. Check out day on a Monday morning after f1 only had one staff doing checkout.

Leisure Partner

10/10

Exceptional

26 Sep 2025

Arthur

Hotel convenient location on orchard rd, nice pool for the hot days and breakfast buffet had huge selection to cater for all dietary requirements. Supermarket on lower level well stocked.

Leisure Partner

10/10

Exceptional

08 Sep 2025

Peter

Easy to get taxi to go to places some distance away. Plenty of other shops within walking distance.

4/10

Poor

01 Sep 2025

Hilary

Dark room, shower system is bad….caused very wet floor, sink was dysfunctional.

Friends

10/10

Exceptional

31 Aug 2025

Marie

The breakfast buffet has plenty of selections, and I specially like the wide array of pastries and dim sum. But I wonder why they never serve rice at all. I was assuming all Asian buffet would have rice on their buffet tables but there’s none.

Business_and_leisure Family

8/10

Excellent

10 Aug 2025

Verified traveler

Good hotel in nice location

Good location. Easy to get to. Beautiful lobby. Staff - check in was great, professional, respectful, polite; hostess at breakfast buffet also great, but some of the food station “chefs” were not polite and actually rude - omelet chef cut off my friend’s question mid-sentence; bar staff respectful and polite, but missed a drink order and had to redo; one of us wanted to buy a watch, but night front desk man was rude and said we had to check in am. Rooms were nice although WiFi did not work most of the first day. Just use the “public” wifi that is supposed to be for lobby area only one of the bell hops told us, so that is what we did. Shower leaked water, but room overall clean. We only stayed 2 nights so not a big deal. Breakfast buffet is discounted for hotel guests. First day was amazing. Second day not so great, actually underwhelming and made 2 of 3 of us have GI discomfort for most of the day. Might try another hotel if we return to Singapore since for the price paid, we expected more, esp the service.

Friends_and_family Friends

8/10

Excellent

05 Aug 2025

Daryl

The hotel is still a great stopover place. While dated it has been well maintained and remains a very good option for an affordable hotel in the orchard Road area. Walkable for all major malls in the area, near many great food and entertainment options. It remains my go to in that area.

Business_and_leisure Self

8/10

Excellent

28 Jul 2025

Alon

Very central location , adjoining to a shopping mall that have coffee and food options , big rooms and very clean

Leisure Family

4/10

Poor

26 Jul 2025

YOICHIRO

not enogh

elect power plugs are not enough.
hair dryer's cable is too short

Business

8/10

Excellent

22 Jul 2025

Philip

Location is good. For Singapore hotel, room size was decent. The bed was firm and comfortable.
The cleaning staff did great job.

Quite old and run down. The bathroom and wardrobes need replacing. High time for a renovation

Leisure Partner

6/10

Pleasant

11 Jul 2025

Verified traveler

Every single sound is come into the room.
I made a reservation for queen bed but 2 single bed close.
The air conditioner is cool but the humidity is not under control. So my clothes and bed are wet.
For 5days stay, I requested changing room. But there are no rooms for me.
The breakfast was nice.

Business

10/10

Exceptional

08 Jul 2025

Geoffrey

A fabulous hotel

Excellent very comfortable friendly hotel in prime location on Orchard Road . A major bonus was being able to check in and be given a room at 8am ( usually a fee but I was lucky and received this complimentary ) and to purchase late check out at 6pm Wonderful bonus when you arrive early in Singapore and depart just prior to midnight

Self

10/10

Exceptional

01 Jul 2025

Verified traveler

Pleasant stay

Hotel stay was good. Family enjoy the stay. Love how the room has few good mirror with good lighting. Room service food is good too. Easy to check in and check out.

Hotel breakfast selection can be improve. Bonus is the hotel breakfast cafe staff and manager are very well mannered and express welcoming attitude.

Friends_and_family Family

10/10

Exceptional

26 Jun 2025

Zheng

Good stay experience

Partner

10/10

Exceptional

24 Jun 2025

Ajay

All good

Business_and_leisure Family

4/10

Poor

16 Jun 2025

ITARU

Hotel Review
While a bit of a walk from Orchard, this hotel is conveniently located within walking distance. The rooms are clean, and the staff are friendly.
However, upon check-in, bath towels and other amenities were missing. Housekeeping services end at 11 PM, so it was not possible to have them brought to the room after that time.

Business Self

10/10

Exceptional

15 Jun 2025

Xiaotang

Good

Leisure Family_with_children

10/10

Exceptional

14 Jun 2025

Lynton

The reception team always assisted with any questions and made my stay pleasant, from the moment we checked in, we felt very welcome. They are all very helpful and always go an extra mile.

Special thanks to Naveen for his assistance on arrival as we had our luggage lost.

Leisure Family

10/10

Exceptional

14 Jun 2025

Jay

Great stay for the price.

Business_and_leisure

10/10

Exceptional

09 Jun 2025

Vanessa

The staff make the experience, a special thanks to the kindness shown by Naveen & Santhanam after a cancelled flight and lost luggage situation. Having such a friendly and helpful experience after a stressful couple of hours was greatly appreciated. We would not hesitate to recommend the hotel and more importantly these 2 staff members together with the other team members that we came across. Thank you for a pleasant stay from myself and my parents.

Leisure Family

8/10

Excellent

01 Jun 2025

Steve

Nice hotel close to the Orchard amenities. Not too far walk to the metro. Well kept hotel with friendly staff.

Leisure Partner

10/10

Exceptional

25 May 2025

John

8/10

Excellent

25 May 2025

Liam Eric

Great location and nice hotel. Having mall attached was handy. Restaurants in the actual hotel were very expensive but lots of options close to the hotel

Leisure Family

10/10

Exceptional

24 May 2025

richard

nice

Business

10/10

Exceptional

21 May 2025

Beverley

Very comfortable

If you’re into shopping, and have the budget, this is the place to be.
Perhaps the house keeping staff require training about the “green” policies of the hotel! I don’t need my towels changed daily, and on a 4 night stay, the sheets will be fine!
Great location for food, drink, and shopping at a variety of price points.

Self

10/10

Exceptional

20 May 2025

Elvis

Will Definitely recommend to anyone. I'll stay again if coming back to Singapore

Leisure Self

10/10

Exceptional

20 May 2025

Yong Hwan

Good condition&price.

Self

10/10

Exceptional

19 May 2025

Luke Steven

Lovely hotel would recommend

Leisure Partner

8/10

Excellent

12 May 2025

Hwaider

None

Leisure Partner

10/10

Exceptional

09 May 2025

Abhinav

My flight got cancelled and hence I only reached next day morning to the hotel at about 7am. The front desk extended my stay to a late check-out giving me enough time to relax ahead of my meetings.

The room was excellent and the facilities were spot on

Business Self