Name: Novotel Singapore on Stevens
Address: 28 Stevens Road, #01-01, Singapore, 257878, SG

10/10

Exceptional

22 Jul 2026

Neel

Room was nice breakfast was good

Friends_and_family Family

8/10

Excellent

11 Jul 2026

Gary

Great property and location. Loved the gym. The only blemish was the hallways were always dirty. They needed a vacuum daily. And the room service was terrible. They told me it would be every second day and then I waited and waited…with nothing. I called and arranged service, was out all day, only to come home with it still not done. Just terrible. It took 3 calls to get my room cleaned. Housekeeping department obviously has a serious problem.

Business

2/10

Poor

29 Jun 2026

Balasingham

I was checking out this morning and was waiting in the queue. However, several people who arrived after me were allowed to go ahead of me. When I raised this issue with the receptionist, a staff member named Nazam, he raised his voice at me and told me to go back and stand behind them.

I found his behavior rude, unprofessional, and disrespectful. This incident completely ruined my day and spoiled what had otherwise been an enjoyable holiday.

I am requesting a full refund due to the poor treatment I received. I also believe I may have been treated differently because of my nationality. I sincerely hope the hotel investigates this matter, as no guest should be made to feel discriminated against or spoken to in such a manner.

If you did not actually witness or have evidence of discrimination, you may want to soften that sentence by saying, \"I felt I may have been treated differently because of my nationality,\" rather than stating it as a fact. This makes the complaint stronger and more accurate.

Partner

4/10

Poor

13 May 2026

Kwai Yiu Keith

I stayed at this hotel many times every time when I traveled to Singapore for business. Nothing is working well in this hotel and no improvement. It’s really not worth the money.

10/10

Exceptional

09 May 2026

Matti

Great hotel and very clean room

Self

4/10

Poor

20 Apr 2026

Wendy

Shower was barely lukewarm. Went to the front desk and they were barely concerned. Offered to send an engineer to fix but was only staying one night. So then they basically dismissed me. I’ve stayed in four and five star hotels all across south east Asia and this was the worst in terms of service. The breakfast manager asked how I was doing and I said not great. He didn’t even pay attention.

Business

10/10

Exceptional

11 Apr 2026

Andre

Room was clean and had a nice view of the pool and lower patio area below.

Self

8/10

Excellent

01 Apr 2026

Jean

Shuttle was useful - but should go to MRT before Lust Towers

Self

10/10

Exceptional

22 Mar 2026

Ines

Very friendly staff. Clean room and quiet

Family

6/10

Pleasant

09 Mar 2026

kurt

Good size room. Nice pool. Great location! Only downside was poor bfast

10/10

Exceptional

02 Feb 2026

Maximilian Otto

We really enjoyed our 3-night stay: clean, spacious rooms and a lovely breakfast with plenty of options for Europeans 😉
Great pool for relaxing after a long day or a refreshing morning swim.
Close to the city centre, no direct MRT, but excellent bus connections make getting around easy.

10/10

Exceptional

16 Jan 2026

Robert

All was good. The only thing - issue I would say, was the AC, which was very old and didn’t work! Great breakfast!

Leisure Partner

10/10

Exceptional

11 Dec 2025

upasana

The room was spotless, and the staff were really supportive. The best was the bus service from the Novotel to Orchard Road

Business_and_leisure Self

8/10

Excellent

07 Nov 2025

abel

Location was great.

Leisure Self

8/10

Excellent

16 Oct 2025

Estela

Yes , nice restaurants around !

Friends_and_family Friends

6/10

Pleasant

09 Oct 2025

John

Grand hotel but nothing special or memorable about the place

Friends_and_family Friends

10/10

Exceptional

29 Sep 2025

Katrina

Great location, helpful staff

Business

10/10

Exceptional

15 Sep 2025

Ryan

Good stay, friendly staff

Self

10/10

Exceptional

08 Sep 2025

Hunter

Great stay

Leisure Friends

10/10

Exceptional

26 Aug 2025

Tracy

i would definitely stay here again. Great hotel. I walked the area and found a couple of fantastic malls, about a 15 min walk away. Lots of food and stores. Plus the metro is below the mall too. Staff was extremely friendly and the hotel is very clean. The breakfast buffet was wonderful.

Business Self

10/10

Exceptional

15 Aug 2025

David

The real difference between this property and any other in Singapore is the staff. They are sensational! From the bell boys at the front right up to the staff in the lounge we were always greeted with a warm welcome and they went out of their way every time to make us feel special. I would strongly recommend this hotel to anyone coming to Singapore.
A special mention for professionalism and their willingness to always help goes to Glenn, Sabrina, Anand and Zoe in the lounge and Suren and Dinesh for their great work at front of house. I have already booked my next stay here.
Novotel, you have recruited excellently!

Leisure Partner

10/10

Exceptional

05 Aug 2025

Malavikha

beautiful pool, good property

10/10

Exceptional

25 Jul 2025

Jamie

Slight delay on arrival so upgraded and free mini bar, shuttle service is good. All staff were really helpful

Leisure Partner

10/10

Exceptional

08 Jul 2025

Conrad Stewart

Great property. Fauzi on the front desk was amazing and very helpful.

Leisure Family

10/10

Exceptional

03 Jul 2025

Juan Ricardo

🙃

10/10

Exceptional

02 Jul 2025

Murray

A really nice hotel in a nice area. Staff went out of their way to make our stay great. Will definitely be back next time

Leisure Partner

10/10

Exceptional

26 Jun 2025

Philip

Hospitality especially from Mohd

Leisure Partner

10/10

Exceptional

20 Jun 2025

Ana

Nice hotel buffet breakfast and pool was really nice.

Leisure

10/10

Exceptional

14 May 2025

Mauga

The service from all the staff was incredible and humbling. From management to cleaners, everyone made us feel at home and attended to our need which made our holiday special and memorable. The service afforded to us during our stay was always with a smile and nothing was a problem. Special mentions to Thava, Danial, Marcus and team @ Dinning, Sheryl, Filipino Mama and everyone that we came into contact with, a huge bouquet to you all. Thank you for your generosity and hospitality. The service provided by the staff for us was phenomenal which made the physical aspect of this review a distant second as personally my belief where ever i go, it is always about the people. Without people there is no soul in a place, there is no life. I can say with confidence that the staff are amazing different cultures working in harmony with each other. I encourage you to take a chance and book a stay @ Novotel on Stevens, you will regret it or disappointed. Thank you Novotel and keep up the great service.

Leisure Partner

4/10

Poor

09 May 2025

Kwai Yiu Keith

The staff is not well trained overall. Not fully understand the definition of hospitality and not service driven and oriented

Business

10/10

Exceptional

26 Apr 2025

Andrea

Good stay

10/10

Exceptional

25 Apr 2025

John

Very nice establishment, will return

Business_and_leisure Self

10/10

Exceptional

25 Apr 2025

saifuddin

Nice staff especially the concierge

Leisure Family

8/10

Excellent

21 Apr 2025

Sherzad

The Hotel is in a nice quiet area the staff are friendly and helpful, ,the food are very good but the cleaning time are every two days and they just come one time if you’re put no disturb sing then you have to ask online from hotel website to get your room clean.

Leisure Self

10/10

Exceptional

11 Apr 2025

Ozgehan

I enjoyed our stay at Novotel. The room was spacious. The breakfast was nice. The facilities were ok as well. The staff was super helpful.

Maybe a more cozy lobby would have been better.

Business Family

8/10

Excellent

25 Mar 2025

LEICA

Well positioned to the airport.
Very clean and quiet

Leisure Friends

10/10

Exceptional

02 Mar 2025

Giovanni

Excellent space and enjoyed our short stay

Leisure Partner

10/10

Exceptional

01 Mar 2025

Jason

Nice hotel.

There is nice gym and pool on the 2nd floor. We have utilised the pool late afternoon and wasn't too busy at the time. The hotel is centrally located and close to a bus stop, which took 15min into Orchard Road. Steven Station is not too far, 8-10min walk.

Friends_and_family Family

8/10

Excellent

27 Feb 2025

C A

Rooms was not ready upon check-in. But customer service was excellent. I had multiple accommodation reserved there.

Friends_and_family Family

10/10

Exceptional

12 Feb 2025

Grace

Convince and easy accessibility to transport and landmarks

Partner

8/10

Excellent

23 Jan 2025

Lavinia

My stay was great, and amazing staff.
However the breakfast buffet was crowded, and food was not topped up, and tables not cleaned.

Business Self

2/10

Poor

08 Jan 2025

Uyanga

Rooms were terribly humid. I changed my room 2 times and both of them very very humud. Bed linens were almost wet due to humidness in the room. AC was barely working and I checked out earlier. Staff were not serius about the issue.

8/10

Excellent

19 Nov 2024

Janice

There wasn't any shower cap and robe in my room

Leisure Partner

10/10

Exceptional

19 Nov 2024

Robert

Good place to stay if you are on a budget, this place is quite modern, in a walking distance to an Orchard street where are a lots of shops and restaurants are, not too far from the airport, about 25 minutes by car.

Leisure Self

10/10

Exceptional

12 Nov 2024

Glenn

Amazing
Very nice room for price and a great breakfast

Business

10/10

Exceptional

25 Oct 2024

Brianna

Highly recommend

Business Family

10/10

Exceptional

20 Oct 2024

Brianna

Recommend.

8/10

Excellent

20 Oct 2024

Gunaydiye

It is 1.4km to Orchard rd and has a free shuttle service there which is great. The downfall of staying here is there is no airport shuttle service and is a bit far from the touristic sites such as the Marina...Gardens by the bay ...arab street etc...
But overall a nice new hotel

Leisure

10/10

Exceptional

25 Sep 2024

chris

Amazing staff

Great hotel, but the staff take it to the next level, fantastic service every time.

Business

4/10

Poor

23 Sep 2024

Verified traveler

3 star service for 5 star price

Pros:
*bed was clean
*nice Italian restaurant next to hotel

Cons:
* Stains are EVERYWHERE, furniture mostly damaged or REALLY old (possible to fall from chair because it is broken). Consider that provided pictures in the ad were taken much time ago or photoshop.
* soundproofing is very poor: if your windows face roads, earplugs will be your best friends otherwise hard to sleep. Also you can hear everything from other rooms lol
* there is some mold in shower and AC air smells like mold and dust
* coffee machine during breakfast looks like nobody clean it for ages. No jokes!
*people drop dirty dished just next to their door and hell smelly sometimes.
*service is very poor! It is related to everything from laundry to cleaning.
* location is actually quite far from center and

Business

10/10

Exceptional

10 Sep 2024

Conor

Great accomodation with food options available around.

Leisure Family

8/10

Excellent

01 Sep 2024

Praveen

good and nice property

Business_and_leisure Family

10/10

Exceptional

26 Aug 2024

Verified traveler

Great hotel and great location

Business

10/10

Exceptional

10 Aug 2024

Shayal

Love the location, safe as I was a solo traveler, staffs were helpful

Leisure Self

10/10

Exceptional

01 Aug 2024

Brianna

Great able. Highly recommend looking forward to going back

Business Family

6/10

Pleasant

08 Jul 2024

Kwai Yiu Keith

Nothing was working properly in the room upon checked in. However, the hotel staffs were able to react quickly to get things fixed and done.

Business

8/10

Excellent

07 Jun 2024

Rodolphe

Good staff and service

10/10

Exceptional

26 May 2024

EDUARDO

Great place for short stay..

Leisure Partner

10/10

Exceptional

24 May 2024

Lili

Property was very clean and room was well thought out. It was a nice hotel with nice features. The place itself was very a bit distanced from main district, at least 20 mins from everything, but they did have a limited shuttle service and ride shares are very easy to get. The staff were good.

Business Self

10/10

Exceptional

07 May 2024

JIN WON

Pleasant stay.

Business

8/10

Excellent

04 May 2024

kah

Great hotel but location....

The hotel itself is great but interconnection to Mercure is confusing. With the weather walking to closest mrt station 16 mins can be a drag and the hotel shuttle bus is at an interval of 45 mins. That I would say is the only downside to the hotel.

Self

8/10

Excellent

01 Apr 2024

pooja

Our bathroom and carpet were definitely a bit worn down, but everything else ESPECIALLY THE STAFF was excellent!!!

America has much to learn from this place. 10/10 would stay again and reccomend to anyone going to Singapore.

Leisure

4/10

Poor

15 Feb 2024

Parvin

I was disappointed in this property. Every hotel I go to soon as you arrive you receive help with your luggage and the bellboy takes it in the hotel for you. Soon as I arrived there was no staff to be seen, I was carrying my child who was asleep and had to leave all my luggage outside and go in the hotel reception looking for staff to help bring my bags in.

When checking in I was told if I register with Accor I can get free upgrades which was a lie as I got the room I booked and there was no 'upgrade'. My room was not clean everyday, just towels were changed and not all the old towels were collected. The water from the bidaai in toilet was leaking out soomuch water as well.

I booked half board and the main reason for this was because I have a child and this makes it easier. When I went to the hotel restaurant for dinner I was told half board is a la carte and not buffet. I was disappointed as there was no mention of this when booking and it should have been stated as children are picky and I thought it was buffet so I can choose from many options for my child. I chose an option on a la carte for my child which she did not end up eating, had it been buffet like I had initially thought it would be, I would have tried other things to feed her.

I also had no new shower cap replaced. My experience in this hotel was lower than expected and would not recommend for future bookings.

Leisure Family_with_children

10/10

Exceptional

05 Feb 2024

Tien keng

Cool

8/10

Excellent

21 Jan 2024

fabian j

Breakfast is typical oriental not much western for being the hype of novotel its not thru the standard and thats goes to their dining restaurant also.

Leisure Family

10/10

Exceptional

20 Jan 2024

Shaun Young

Great

10/10

Exceptional

07 Jan 2024

David

Good stay only issue was busy times at breakfast very crowded and noisy

Partner

10/10

Exceptional

21 Dec 2023

Wendy

The fact that it had a shuttle to Orchard Road 5 minutes away and was near to the Botanical gardens and a metro station made for a happy stay. The room was excellent and restaurants and bars good too

Leisure Family

10/10

Exceptional

03 Dec 2023

Susan

The shuttle service to and from orchard is a plus.

Leisure Family

6/10

Pleasant

12 Nov 2023

Fathin

Manager Shazriena made my check in & check out experience a great one(She's amazing) although other staff members did not seem adequately trained or motivated to assist me and my husband when we were asking updates regarding our unpleasant situation that occured in our hotel room on our first night.

Leisure Family_with_children

10/10

Exceptional

12 Nov 2023

Wai Pong

Nice environment and 15mins walk to the mall nearby.
It's a nice hotel to stay.

Self

8/10

Excellent

14 Oct 2023

John

With 33 degree temperatures a sheet rather than a doona would have been more comfortable.

Leisure Partner

8/10

Excellent

04 Aug 2023

Nadine

Location good.Public transport good.
All staff very welcoming and helpful

Friends_and_family Family

8/10

Excellent

01 Aug 2023

Katherine

It was good, we like the pool, front desk personal was helpful.

Leisure Family

8/10

Excellent

10 Jul 2023

Alicia

Design of the hotel is great and very comfortable. The gym is 24 hours with sufficient equipment to get in good workouts, and the pools are nice as well. Staff at the front desk are polite and helpful.

Don’t go to breakfast during peak hours; the tables are not kept clean and the food is not refilled quickly. The area isn’t too convenient for public transportation. Towels in the rooms were clearly old and fraying at the ends.

Leisure Partner

10/10

Exceptional

24 May 2023

mohammed abhas

Staff was ver friendly and very good customer service especially shaik who served me. Will highly recommend this property.

Leisure Family

10/10

Exceptional

14 May 2023

Clement

Everything is what I expect from an excellent hotel. Front desk staff made you feel very welcome. The corridor is wide and there is a bench at the lift lobby for you to sit on whilst waiting for your lift. Minor details are very thoughtful. This was my first stay at this hotel and it has surpassed all my expectations, in a nice way.

Leisure Family

2/10

Poor

30 Apr 2023

Byeong Hun

No towel in 2nd day with staff saying ESG initiative. No slippers within, they noted upgrade but not sure what’s been upgraded. Gave me two beds when I clearly booked for single twin

Leisure Self

10/10

Exceptional

29 Apr 2023

HSU CHENG

Great stay! Will stay again!

Leisure

10/10

Exceptional

10 Apr 2023

Karen

Wonderful experience staycation

Loved it. Was here for staycation with my daughter. Will absolutely come again!

Friends_and_family Family

10/10

Exceptional

26 Mar 2023

Jens Peter

The perfect hotel in Singapore for me

Novotel does well with this property. Nice, clean , quiet room with perfect and quiet aircon, comfy bed and linen. Seven eleven, small eateries nearby and nice walk to Orchard Rd.

Business

6/10

Pleasant

24 Mar 2023

Zhanfeng

It would be 5 stars rate, only except that the thin paper wall noiseproofing problem. You can almost hear every move or voice of your neighbour room.

Business_and_leisure Self

6/10

Pleasant

21 Mar 2023

David

It was nice enough, but not outstanding. It was convenient enough, but not especially so. It was clean, but not remarkable. No complaints, but nothing stands out either. I probably wouldn’t ever choose to stay here again, but if I had to, I wouldn’t complain.

Business_and_leisure Family

8/10

Excellent

21 Feb 2023

Aung

Very hard to hire taxi when raining.

8/10

Excellent

19 Feb 2023

Marc

This was is a winner! Not usually a big fan of big brand names but this one fits the bill. Need some improvements on the front desk. Hit or miss on front desk staff but try to pick the ones who look like they have been doing it for a while versus the newbies who clearly are clueless on what they are doing. Other departments have wonderful staffing. Will stay again here. Rooms were fabulous!!

Business_and_leisure Self

8/10

Excellent

04 Jan 2023

Rohani

Two pools is better than one

Novotel was really good. Interesting is sharing some areas with wall-2-wall Mercure hotel.
I was able to use both pools, whick I liked very much.
If stuff not available at one hotel simply ask another one (umbrella for instance)

Friends_and_family Family

10/10

Exceptional

21 Dec 2022

Thomas

Very nice

Business Self

10/10

Exceptional

05 Dec 2022

mehul

Highly recommend

Good hotel. Clean, good service, great breakfast.

Business

8/10

Excellent

20 Nov 2022

Tracy Rex

Work break

It was a good break from work. The breakfast buffet was nice.

Partner

10/10

Exceptional

16 Nov 2022

Atul kumar

Nnn

It was amazing time we spend in novotel all was very grt

Friends_and_family Family

10/10

Exceptional

14 Nov 2022

Verified traveler

Great stay off Orchard road

Fantastic staff everywhere from the restaurants to the house keeping to the front desk. Eveyone of them greeted me with a smile. I would like to mention Wilson and Lance at the front desk.

Self

6/10

Pleasant

22 Oct 2022

John

Untruthful description

The room description says sleeps three. It did not and the staff made numerous excuses and denials of this.

Friends_and_family Family

6/10

Pleasant

16 Oct 2022

Jolene

Check in took to long for 2:30pm on a Sunday. Also a housekeeping staff walked into my room at 4pm without knocking. But overall the room was clean and bright.

Business_and_leisure Self

10/10

Exceptional

16 Oct 2022

Verified traveler

Very Pleasant Stay

Very friendly staff. Amazing Breakfast with loads of options.Swimming pool; simply brilliant.

Friends_and_family Family

8/10

Excellent

25 Sep 2022

Georgie

Pleasant stay

The hotel was nice and in a good location. They offer a shuttle every 30 mins 8am-9:40pm from the hotel to a nearby Novotel which is walking distance to orchard Road. Service was average, we didn’t have much interaction with the staff. The only major let down was the house keeping. They often missed things, didn’t make the bed and one day left a dirty rubbish bag in the room after emptying the bin. We also had the soap taken and none left to replace it. Overall a pleasant stay but a few areas for improvement. There is lots of hotel info on the tv but we didn’t discover this straight away and weren’t told any info on check in.

Partner

2/10

Poor

15 Sep 2022

Grant

Disgraceful

Worst experience I have had in my years of travelling. Did not get into my room until after 10pm despite arriving at 2:00pm. Previous to that I was sent to room that was not made. The list goes on. My experience was not isolated to me as there were numerous complaints.

Business Friends

2/10

Poor

10 Sep 2022

Kok chong

Staff are not ready to serve customers. Room booked but at the end of day, have to leave the hotel and unable to check-in.

Leisure Partner

10/10

Exceptional

16 Mar 2020

J

Staff is very friendly and doing what they had to. Hotel is clean and there are hand sanitisers at the check in counter. They even prepared cake and decorated our room knowing that it is my anniversary with my bf. Technicians came down immediately as we called to ask if they could assist to fix hdmi in for us to play our switch. Special thanks to Lionel for providing us the travel adapter swiftly!! Hotel is also near to town, but would be quite troublesome to take bus down and back as shuttle bus service ends at 8pm.

Leisure Partner

10/10

Exceptional

06 Mar 2020

Verified traveler

Overall pleasant stay. Would recommend to friends and family.

Leisure Partner

10/10

Exceptional

04 Mar 2020

JAEHOON

Nice room condition and pleasant staffs.

Wifi speed is not as fast as I expected, but is ok.