Name: Kempfield House Hotel
Address: 18 Madeira Place, Brighton, GB

10/10

Exceptional

20 Jul 2026

Darren

Great location booked last min and price was really good compared to others nearby helpful staff room was fine and clean
Only problem is parking so would say don't bring and van but that's not the hotels fault

Partner

8/10

Excellent

19 Jul 2026

Iulia

We loved the massive room! Bed was a four poster double bed and the pillows very comfy. Bathroom was recently renovated and featured a jacuzzi bathtub. We only used the shower but the water pressure was great and towels were clean.

Property offers 24h on street parking for £10 - need to go to the nearby pub to get your ticket to display in the car.
Easy check in and check out.the only downside is that the local pub is also very noisy and I could only fall asleep close to midnight (thankfully my partner and child are good sleepers and went to bed 8:30pm)

Would stay again if they make the room more soundproof.

Close to beach and amenities

Family_with_children

10/10

Exceptional

18 Jul 2026

thakur shiv sagar

One of the best stay. Room was neat and tidy, bathroom nice & clean ,beach view from balcony top notch, just 5 min walk to beach . Highly recommend within budget.

Family

4/10

Poor

25 Jun 2026

Humayun

Never ever again no fan or AC .

2/10

Poor

25 Jun 2026

Clarissa

WARNING! If you value kindness, respect and good customer care do not stay here !!! The owner Zack was abusive and aggressive. This is a very long review but please read this for your own safety. Especially if you are a solo female traveller !! I booked this stay as a lone female and was mistreated, sworn at and denied entry to the property. Upon arrival I was welcomed by a lovely female bartender (Paris) who checked me in and looked after me. I had an issue with my room which I went back to Paris for help with in the pub next door. She explained to me that although guests check in at the pub she is not the owner and will need to message them to assist her as she can't arrange anything herself. Her phone was having issues and kept turning off suddenly she still managed to get in touch with them and reassure me something will be done once they arrive. Another female guest also turned up to check in during my hour long wait for some help (it was around 10.30 pm when Zac the owner turned up). Zac said he will help the other lady first and then me which I agreed to with no issues. He said this in a very harsh unfriendly tone as if im not a paying customer but a bother to his night. Whilst he was out helping the other lady with her check in next door, the bartender told me he pulled her to one side and got mad at her as he had been woken up from his sleep and he was saying that she should have \"dealt with this by now and called him\" she explained to him that her phone was having

6/10

Pleasant

19 Jun 2026

Chris

Have to check in next door at the pub. Parking permits for the street are available for 24hrs at £10. No hair dryer in the room. Did have fans in the room but they just made noise rather than blow air. TV remote didn't work so we were stuck on one channel with an info box on the screen. The shower has two temperatures, hot and scalding. On arriving back to the hotel at around 11.30 we realised there was some kind of kitchen on the ground floor. The place stank of cheesy potatoes, it was pretty grim and after a while the smell started to seep into the room, which wasn't pleasant.

Partner

10/10

Exceptional

16 Jun 2026

Wai Yuen

Friendly staff, good shower facilities.

4/10

Poor

14 Jun 2026

Rebecca

You need to get the keys from the pub next door, I don’t think I saw any staff in the hotel

It’s noisy when people are coming into the hotel at night, so not the most restful night sleep, but well priced if you just need somewhere to sleep after a night out

Self

8/10

Excellent

13 May 2026

Steve

Parking on the street for a fee.

Partner

8/10

Excellent

10 May 2026

Adam

Excellent location, a short walk into town and some excellent cafes and restaurants nearby. Comfortable bed and spacious room, everything clean. Owners very friendly and helpful when we booked in. We were able to purchase a parking permit cheaply and, although parking tricky,we managed to find a space a short distance away.
At time of visit there was only one towel hanger; some extra hooks and a shelf for washbags etc would be useful!
Overall a very enjoyable stay!

Partner

10/10

Exceptional

19 Apr 2026

Kyle

Good location

Partner

8/10

Excellent

14 Apr 2026

Caroline Elizabeth

Small quirky well equipped room, with nice welcoming tea and biscuits - very nice pub from which you collect keys next door but one. Bed comfy but slightly worn, bedside light did not work. Some noise from outside sounded like a pub or club party but went quiet shortly after midnight. The TV in the room switched itself on automatically at 06:18 in the morning waking me up, so I turned it off at the plug. The hotel itself has a lot of character. It is near the sea and plenty of shops and bars, cafes and so on.

Self

4/10

Poor

12 Apr 2026

Hayley

Positives: Location was fantastic. Good shower.
Negatives: Price extortionate (due to marathon day I assume). Room was very cold. No heating coming out of the radiators. Fridge was leaking water all over the floor. Cleaners were knocking on the door 15mins before checkout time.

Friends_and_family Friends

8/10

Excellent

04 Apr 2026

Kathryn

Easy, welcoming check-in next door at pub.

Partner

2/10

Poor

08 Mar 2026

Nicholas

I think I may have stayed in a different hotel to the one advertised on Hotels.com and other websites. Certainly my single room looked nothing like the photographs, it was very small, in need of upgrading (the sockets were coming off the wall), with a thinly mattressed bed squeezed at one end, with a noisy fridge (with a glass door and light on permanently.

The wifi didn't work, the bedside lamp didn't work, the light on the wall in the bathroom didn't work, and the shower was similar to something you'd find in a campsite in terms of pressure.

It was noisy both from the outside and from the inside, I could hear every time any of the other guests moved around in the room opposite or above. There were no staff on site, and I wasn't going to leave my luggage behind the empty reception desk in the morning.

I can find no positives about my stay - I wouldn't recommend it to anyone, and would never stay here again, and it was hugely overpriced for what was offered.

Self

8/10

Excellent

02 Mar 2026

Barry

Great sized room with seaview,clean,tidy & comfortable.Perfect location for the seafront & city centre.Friendly & helpful staff..would definitely visit again

Self

10/10

Exceptional

08 Feb 2026

Kaaren

Lovely, welcoming hosts,. Nice room and comfy bed. Good availability of sachets of coffee, tea, hot chocolate and snacks.

Leisure Friends

10/10

Exceptional

05 Dec 2025

Ava

The staff are lovely!!!

Leisure Friends

2/10

Poor

23 Nov 2025

melanie

We couldn’t stay as the whole building had a terrible smell, room was so filthy, carpets discussing, bed hard and horrible and all the furniture had stains. I tried to contact hotels . Com to get a refund as the hotel said that’s what we had to do and I’ve had no response be e yet.

Partner

10/10

Exceptional

22 Nov 2025

Alan

Nice hotel helpful staff

Partner

10/10

Exceptional

08 Nov 2025

Susanna

Friendly welcome and upgraded to an absolutely stunning room. Thank you

Leisure Pet

10/10

Exceptional

07 Nov 2025

Craig

Convenient location that is very close to a lot of attractions in the city

6/10

Pleasant

05 Nov 2025

Peter

Parking was mis-advertised. The hotel explained this is not their issue, and that Hotels.com are responsible for the mis-advertising. The only hotel within 2 miles advertising \"Convenient and secure on-site parking\". The rooms at the Grand Hotel were only £40 per night more, but they didn't guarantee on-site parking, so I opted for the only hotel which did. My entire decision to stay here was based on secure parking. A quick check of Street View, and I could see a gate with secure parking behind. On arrival, I discovered there is no parking whatsoever. The only option they have is to buy vouchers to park on the street (ie: the same as every other hotel in Brighton centre), apparently the secure parking is for permanent residents only, not hotel guests. The room was tired and dusty, but to be honest that would have been fine if I could have parked as advertised. The people were very friendly, and need to contact Hotels.com urgently to have their advertisement made legal! The friendly chap didn't seem bothered though, and doesn't seem to recognise the importance of this. I've checked the advert today and it is still making the same false claim. I will not ask VISA to refund my charge, as my car was undamaged on the roadside, but I would have refused payment to VISA if there had been any damage to my car, as the hotel and/or Hotels.com would have been liable and I would have claimed free accommodation as part of the compensation.

Partner

6/10

Pleasant

04 Nov 2025

John

When it was advertised as parking included then got charged. This was a bit confusing

Leisure Partner

2/10

Poor

02 Nov 2025

Rajmina

The bed was really old, springs were coming out from each side. The springs caused some cuts and scratches on both of our legs. Room was a bit smelly too like damp.
Shower had a stench. Toilet sink had cracks inside.
People staying right in the next room to us which was less than 10cm apart, were arguing and screaming both nights. Automatic heating came on which meant room got so hot and stuffy, we physically had to step out of the hotel for some fresh air.
Wooden laminate floor was dirty. Right outside our room was their personal garden which was a disaster to look out the window from.
Didn’t enjoy the stay at all, wasted money.

Overall very very disappointing and misleading from the their top reviews.
So so upset.

Leisure Partner

10/10

Exceptional

01 Nov 2025

Setareh

Perfect

10/10

Exceptional

01 Nov 2025

Richard

Very good value for money. Excellent room. Only downside is street noise of area but that’s Brighton

Self

10/10

Exceptional

18 Oct 2025

Philip

Stayed one night for a gig at the Brighton Pavilion. Parking wasn't easy but they do have permits. Breakfast wasn't available but there's plenty of other options near there. All in all a good place to stay.

Leisure Self

8/10

Excellent

13 Oct 2025

Rebecca

it was so comfortable and welcoming. I so sorry if I made a little bit of a mess, I have autism and trauma, which unfortunately I can come in physical ways.

Business

10/10

Exceptional

05 Oct 2025

Christopher

Excellent location for a trip to an event at Brighton Dome (just 10mins away) and stones throw to the beach. Check in is at the pub adjoining. The couple who run the hotel gave us two rooms situated together which was really thoughtful and the rooms were really lovely, bright and spacious. Really enjoyed out stay. I would recommend to make sure you confirm your booking well in advance of your stay.

8/10

Excellent

26 Sep 2025

Kevin

Just a stone throw away from the seafront

Leisure

8/10

Excellent

14 Sep 2025

Jodi

It was great that this property was just a few hundred meters from the beach front and was pet friendly. The facilities were just fine. The area wasn't quiet because it's a busy area full of bars and restaurants, but with the windows shut, it was fine. I would stay here again if I wanted to be right in the middle of the action at the Brighton beach front.

Leisure Pet

10/10

Exceptional

11 Sep 2025

Nick

Great owners of the hotel. Super friendly. Wonderful pub attached to hotel. Relaxing chilled out atmosphere.
Will be coming back !

Business Self

8/10

Excellent

01 Sep 2025

Tom

Generally pleased

Good and very handy for close to the main pier.
Parking was also very close and only a little extra at £10.
Check in information was a little vague, as it states we needed to contact hotel before hand with more details on booking confirmation. No more info on this and no contact details given. I googled the hotel number and when I got through they seemed surprised I phoned and seemed obvious to them how I had to check in. Why not just put in the first place to check in at the pub to save confusion and time wasting?

Friends_and_family Friends

10/10

Exceptional

25 Aug 2025

Tami

Excellent location and friendly hosts. They noticed my partner had their leg in a cast/boot and switched us to a ground floor room. It had everything we needed for our getaway, including a fan and heater so we could get the room exactly how we liked it! Only thing to note was the TV didn't work in the room (or at least, we couldn't get it to work!). Very comfy bed and sofa. Highly recommend this hotel, excellent value for money.

Partner

10/10

Exceptional

25 Aug 2025

Zoe

Easy comms with the host. Location super convenient. Room clean (some wear & tear to be expected) Was able to purchase parking permit with ease through host. Enjoyed some time in the adjoining pub also run by property host who were very attentive and helpful.

Leisure Partner

6/10

Pleasant

04 Aug 2025

lee

Venue was in great location, and great price ,
Sadly room provided was in need of some maintenence, and the floors needed a good clean,
Check in was confusing as was in another building 2 doors down from.venue, host was nice when we saw her, for assistance we were given a whtsapp number to call or text , tho when we tryed to report maintence issues there was no responce, was also garden maintence work going on riught outside our window, overall was ok for the price and locafion .

Leisure Friends

10/10

Exceptional

02 Aug 2025

Ellen

Friendly customer service. Ropms were much nicer than pictured. Absolute bargain too!

10/10

Exceptional

30 Jul 2025

John

Lovely stay lovely hosts, welcome chocolate and plenty of tea coffee hot choc even some biscuits.
Room looked newly renovated really comfortable bed all really clean
Pub next door was lovely and didn’t hear any noise from pub at night even with window open (room was at back of property) only seagulls
Definitely would stay again
Parking slight problem but once you get permit and find spot it’s fine

Leisure Friends

10/10

Exceptional

29 Jul 2025

Josh

Great stay, would recommend

Leisure Partner

8/10

Excellent

28 Jul 2025

Diane

Quirky! I liked location. Easy walk to the beach front and the Lanes

Leisure Friends

4/10

Poor

24 Jul 2025

E

Nice room but bathroom flooded in morning

Although No.7 is potentially a lovely room (nice touches as well like choclates on pillows) my one night stay turned out to be a bit of a nightmare. was woken up in the middle of the night by loud gurgeling noises. it had rained heavily and as No.7 is lower ground floor the drains were overfowing and into my shower cubicle and half of the bathroom floor!
I called the owner in the morning who said he could fix it in 5 min. and I could have a shower. I am not a plumber but can say that overflowing drains cannot be fixed in 5 min. esp. as it kept raining heavily. I turned to hotels.com back home but got hardly any support. They asked the owner if he will refund my stay and guess what: he said \"no\". what a surprise. one should be able to expect a bit more from an organisation like hotels.com. they just can't be bothered. sorry: overflowing drians - god only knows what swam in that water - are a health and safety issue. Hotels.com should take this seriously

Self

6/10

Pleasant

17 Jul 2025

Lynne

Location excellent. Check in was easy and efficient. We went with 2 other couples and everyones rooms varied massively. Room and bathroom very tired looking and not the cleanest

Friends_and_family Friends

8/10

Excellent

14 Jul 2025

Verified traveler

Really nice stay, central and lovely, spacious rooms.

8/10

Excellent

13 Jul 2025

Marian

We were in a basement superior twin. It was an excellent sized room, with 2 double beds &
the shower was lovely.
Just bare in mind you're nextdoor to a pub, so there is noise. Best thing is, can't beat them, join them!!
You're within walking distance to everything! So once you've found a parking place, just forget about it & walk everywhere. Parking is on street with a pass you pay £10 for, which covers you for 24hrs.
Overall a good stay & would stay again!

Leisure Friends

10/10

Exceptional

08 Jul 2025

Robert

Very accommodating

After a long and much delayed trip went to the property to leave luggage. Manager told us to come right in and start our stay 5 hours early!

Partner

6/10

Pleasant

27 Jun 2025

Omar

Very old rooms. The floor squeaks and matters. Was quite uncomfortable. And they did not have a replacement.
The location is excellent and it was very quiet.

Business

10/10

Exceptional

27 Jun 2025

Darren

Great location, amazing staff, great room, fun pub as well - will deffo use again - 10/10

Leisure Self

10/10

Exceptional

26 Jun 2025

Sarah

Bargain stay in a perfect place with a great pub next door and beach at the bottom of the street