Name: The Old Ship
Address: Kings Road, 31-38, Brighton, BN1 1NR, GB

4/10

Poor

04 Aug 2026

Tom

Property in grave need of updating and refreshing. Old property defence does not cover mould behind wardrobe or broken and uneven tiles in bathroom. Housekeeping missed rotting food items left in a drawer by a previous occupant.

4/10

Poor

04 Aug 2026

Millie

There were ants everywhere- in drinks we made in food in the bin in the table and in the bed! we paid for a deluxe sea view and there was no prior contact or warning on check in to advise our view was completely blocked by scaffolding. The sink in the bathroom was blocked so the sink filled with water and would not drain for an hour, the bath was stained and did not look as if it had been cleaned at all. And Finally, on two occasions a member of staff entered the room WITH NO WARNING OR KNOCKING, once with a do not disturb sign on the door and another at 10am on the day we checked out and check out was not until 11am- absolutely disgusting behaviour.
Over all not worth the price we paid, especially since the price was doubled because it was pride weekend

8/10

Excellent

03 Aug 2026

Richard

The highlight of our stay was definitely the staff. They were incredibly friendly, welcoming, and always happy to help.

The hotel is currently undergoing refurbishment, which is much needed. Our room was comfortable enough, but it does require updating and a number of repairs. Paint was peeling from the walls in several places, and even a little preparation to remove the loose flakes before redecorating would make the room feel much tidier.

The shower mixer was faulty, so the water was either very hot or very cold. After reporting it, a member of staff arrived within seconds and helped us adjust it, which we really appreciated. Hopefully the shower will be repaired for future guests. The bathroom sink tap was also very loose and dripped constantly, which must waste a significant amount of water.

To be fair, this is an older hotel and a comprehensive refurbishment is clearly underway. Once the work is complete, I’m sure it will regain its charm.

Despite the issues, we’d happily stay here again. The location is excellent, with the beach directly across the road and easy access to everything Brighton has to offer. The outstanding staff and fantastic location more than made up for the temporary shortcomings.

4/10

Poor

03 Aug 2026

Niall

We stayed at this hotel about 4 years ago. Back then the rooms were a little tired but nice and clean, with good decor. This time the room we were given was very rough around the edges. We waited forever for hot water (there is a sign advising that's because it's an old hotel) the bed throw and cushions were filthy with stains (threw them into the back of the wardrobe), the carpets were so stained we did not walk barefoot in the room. The mattress was very uncomfortable and one of the pillows was so lumpy it couldn't be used. The hotel is undergoing a major refurbishment so I do hope/expect the standard of this hotel increases a lot. Until then I would not recommend staying here.

2/10

Poor

03 Aug 2026

marc-olivier

Everything in the hotel is old, and it shows
- room temperature is hot in summer, windows can only be partially open
- the shower takes 5 good minutes to provide warm water
- the mattress is way too soft, and has a bump in the middle
- the bathroom door was hard to close and open

4/10

Poor

02 Aug 2026

Elizabeth

Faded, jaded and in need of replacement decor.:

Bears no resemblance to advertised hotel. Charged a premium for a sea view which was a view of scaffolding!
The building is scaffolding clad, half derelict crumbing facade with rotten almost hidden entrance. Chipped and dirty walls. Cracked tiles peeling wallpaper filthy paintwork. Fabric covered furniture all needs to be cleaned if not replaced. Carpet held down with duct tape. No bar to speak of and no restaurant at all. Worst breakfast ever served to anyone anywhere, notwithstanding overpriced generally for breakfast. A flavour below:
* Out of date (sour) sausages
* Burnt overcooked fork-resistant bacon
* Undercooked stale pale eggs.
* No fresh bread just low quality sliced pan bread for toasting
* Brown water masquerading as coffee, you actually have to leave the establishment and go elsewhere for a coffee!
Good location and staff pleasant and doing their best considering.

10/10

Exceptional

01 Aug 2026

MRS MJ

Hotel is in a great location and we loved our stay here. She's a grand old lady who is looking a little past her best but is kept tidy and clean and is undergoing some refurbishment. Has everything you need and in a great location for walking everywhere in Brighton. Would definitely stay again

8/10

Excellent

31 Jul 2026

Anna

It was tricky to find the room because of the signs from the stairs but once I had done, it was a great size room with practical bathroom - although I couldn’t get any hot water despite leaving it running.

6/10

Pleasant

30 Jul 2026

David

Hotel was in the middle of refurb so not the best experience. Staff were nice. Breakfast very limited. No cheese ham or tomatoes and cucumber. Weak

10/10

Exceptional

30 Jul 2026

Sam

Loved the character and history of the hotel. Loved the architectural feature and the authenticity. I appreciated the helpfulness of the staff and the fact they they are knowledgeable about the history of the hotel and their willingness to share that knowledge. Great place full of a soul of its own, unlike many other soulless corporate hotels. The uniqueness of the Old Ship Hotel should be celebrated and retained.

6/10

Pleasant

30 Jul 2026

Carlos

Lovely lobby with comfy chairs and lots of space. We booked a sea view room which unfortunately was covered in scaffolding and no one had informed us about this, I feel there should be some sort of compensation or cheaper price because of this but it was same rate.

6/10

Pleasant

26 Jul 2026

Geoffrey

When we arrived in Brighton on the 22nd July we were shocked to see the whole of the front of the hotel immersed in scaffolding and most of it covered in sheeting. Only one access door was available to the hotel. The receptionist explained the hotel was about to be renovated and preparation had already begun. Our sea-view room turned out to be a scaffold-view room with scaffold and platforms outside all three windows, greatly reducing our view of the seafront. The staff have always been great here and carried on as usual. However, if we had known about these details in advance, we would not have booked the hotel.

8/10

Excellent

26 Jul 2026

Danny

Staff very helpful great location bed was very comfortable

10/10

Exceptional

25 Jul 2026

Terence

Nice hotel, nice room. Booked last minute for a one night stop over and was exactly what you want.

2/10

Poor

24 Jul 2026

Lisa

Was greeted by a very unhelpful receptionist ..,decor was very updated and skirting boards were rotten ,,.Room was ok apart from no main light bulb no plug sockets by bed .,,king size bed with a double headboard and was woken up at 5and 6 am by the dustmen emptying glass bottles in big bin outside no water provided considering this is supposed to be. 4 star I regret I will only given it a 1 star review and the cost for £150 a night does not justify!!!!

8/10

Excellent

21 Jul 2026

Shem

Nice room - a bit dated by comfortable

Business

2/10

Poor

20 Jul 2026

Nicola

Unfortunately, my husband and I checked out of The Old Ship Hotel within ten minutes of arriving. There was a large rug covering most of the carpet in our room. Within minutes of my husband sitting down, he felt something on his ankle. When it happened a second time, we realised it was a flea.
As we were unable to stay in the room, we returned to reception. We were told that the hotel was fully booked, so an alternative room could not be offered. The manager came to speak to us, apologised for the situation, and immediately offered us a refund. Disappointingly, his was a part refund, excluding what I learnt was Expedia’s commission, on my return I then had to contact Expedia direct to claim the full amount !
I have since learnt The Old Ship hotel is dog friendly which I believe can add certain challenges.
Although the situation was dealt with promptly we were left without accommodation at very short notice. As many hotels in Brighton were already fully booked, we had to frantically search for an alternative. The only room we could find was significantly more expensive. The unexpected disruption delayed us considerably, which meant we arrived at our engagement more than an hour late.

Partner

10/10

Exceptional

19 Jul 2026

Katharine

Easy check in, nice big airy room.
Staff were polite and helpful.
Would definitely stay here again.

Friends_and_family Friends

8/10

Excellent

18 Jul 2026

lyn

A

Friends

10/10

Exceptional

17 Jul 2026

JOANNA

Great location lovely room comfortable beds great breakfast great value for money

Partner

4/10

Poor

17 Jul 2026

Emily

The property is going through a major renovation. Most of the building is closed off. The temporary dining/breakfast room is a dilapidated old room at the back of the hotel with peeling paint. The whole building is tired, run down, peeling paint and wallpaper throughout.
If you just need a bed in Brighton this hotel is fine (staff are lovely) but if you wanted a nice hotel stay then avoid until the renovation is complete, it was grossly overpriced considering the state of the place,

Partner

8/10

Excellent

16 Jul 2026

Phillip

Lovely helpful staff, hotel is tired looking especially the room. Good job it’s getting a revamp!

Self

8/10

Excellent

15 Jul 2026

Jean

Major refurbishment underway so facilities not as when staying previously but room clean and bed comfortable. staff warm friendly and helpful

Friends_and_family Family

4/10

Poor

14 Jul 2026

Anne

The restaurant is closed. The bar is closed. The car park is closed. Half the hotel is cordoned off, the whole hotel is covered in scaffolding.
Workmen started at around 7.40 (illegal). Not that it mattered as the whole place was like an oven, so few would have been asleep.
Clearly the management are uninterested in their customers as no warning of the lack of facilities on the website.
Avoid until the refurbishments are finished.

Friends_and_family Friends

10/10

Exceptional

12 Jul 2026

Yudai

The location is fantastic, with the beach right in front of the property. It’s also only about a 13-minute walk from Brighton Station, and the staff were very friendly and welcoming.

The only minor issue was that the toilet didn’t flush very well, and it occasionally seemed like the toilet paper might get clogged. However, flushing it a couple of times solved the problem.

If you’re planning to stay in Brighton and want to be close to the seafront, I think this is an excellent place to stay.

Self

6/10

Pleasant

10 Jul 2026

Karolyn

The room was good and staff helpful.
The hotel is undergoing a big refurbishment which is good because it needs it.

Partner

10/10

Exceptional

10 Jul 2026

Nicholas

My wife and I loved this currently old style quirky hotel although the hotel is currently undergoing refurbishment which did not spoil our stay. The hotel was central to everything. All the staff we came across were very friendly, happy to help and tried their best to accommodate us. Breakfast is good and plentiful and a lot of choice.
Our room on the first floor west wing was lovely big including the comfortable bed. The only small downsize was maybe the toiler/shower need upgrading and the lighting/electrics as well.
I did get the feeling that the hotel was trying to keep the standard high and their best to keep customers satisfied maybe because the refurbishment but none of that affected us. We would certainly come back again

Partner

6/10

Pleasant

09 Jul 2026

Barbara

Hotel was being refurbished so not in a very good state outside. The inside was ok but very dated. The room had a ceiling fan which was great as heatwave when we stsyed. The Staff very friendly. The bar was closed at 10.00 so couldnt get an after dinner drink. We were only there for one night for the price it was ok.

6/10

Pleasant

09 Jul 2026

Philip

building work happening, which meant main bar was shut also no food in the evening

8/10

Excellent

30 Jun 2026

Louise

The rooms are very outdated I know it’s an old hotel but the furniture in the rooms was terrible. Needed a new toilet seat as one in my room was stained and limescale same as the bath Location is good and nice when you have a sea view. Personal preference would stay in a more updated hotel next time

Partner

8/10

Excellent

30 Jun 2026

Nicola

The room was very dated and quite tatty, but it was clean and the bed was very comfy. There was some noise from the street but it was ok with the window closed. This may have been different on a warmer night as there's no air con.

Partner

8/10

Excellent

29 Jun 2026

Jane

My overall experience was great. The hotel is going through improvements scaffolding outside et cetera. Some of the hotel is very tired. The reception area is lovely. The staff are wonderful and is in a fantastic place for everything in Brighton. I’ve stayed there before and would stay there again I’m sure when everything has finished the hotel will be a wonderful place once again. Staff were very helpful.

Partner

6/10

Pleasant

29 Jun 2026

Diane

The hottest hotel I have stayed in in years. The rooms are currently very dated but we were aware they are currently working on updating. The price does not currently reflect the quality of the rooms.

Partner

10/10

Exceptional

29 Jun 2026

Clive

Lovely over night stay, everywhere was clean and the staff were friendly and helpful. Breakfast was good had all you needed

Partner

4/10

Poor

28 Jun 2026

Debbie

Very run down. Needs total refurb. Paint peeling off walls. Cobwebs everywhere.
Rooms were so hot it was like sleeping in a furnace. Well over priced.

Friends_and_family Friends

6/10

Pleasant

28 Jun 2026

Christopher

Staff at this hotel are so helpful and polite, hotel could really do with a lick of paint and a bit of TLC. Location is great parking off site

Partner

8/10

Excellent

27 Jun 2026

Aisha

Good spread of breakfast options, staff are really polite and great location.

Partner

10/10

Exceptional

27 Jun 2026

Stephen James

The professionalism of the front of house staff made my check in very smooth . I am very pleased with the “ language “ used .

No team members , they refer to each other respectfully by addressing each other as collègues . I like this approach .

The lady in the front desk has it all going on , in her busy busy day , she took time to recognise me and wave as I entered the lift .

I look forward to returning soon .

Thank you for an enjoyable stay .

Self

2/10

Poor

26 Jun 2026

Narjes

First of all, the hotel is a very old building, and there was a musty smell in the corridors. On the same street, there are many other hotels with the same view and price, but they are much better maintained.

The room itself was okay and clean, but it was HORRIBLY HOT. It got to the point where we had to go outside for fresh air in the middle of the night, around 2–3 a.m. Even after that, we couldn’t go back to our room, so we stayed in the lobby because it was cooler and ended up falling asleep on a chair there.

The room had a ceiling fan, but it was very slow and there was no way to adjust its speed. We asked reception for a portable fan or something similar, but they said they had run out because all fans had already been given to other rooms.

Check-in was quick, the breakfast was average, and the location was great—close to the beach and the Lanes. However, as mentioned, there are many other hotels in the same area that are better maintained.

I understand that these buildings are old and that many hotels in the UK don’t have air conditioning, but providing a portable fan or cooling unit is the bare minimum a hotel could do for each room. Saying they had no fans left because they had all been given to other rooms is simply unacceptable and it completely ruined our experience.

Partner

6/10

Pleasant

25 Jun 2026

Julie

The deluxe sea view room was spacious, the groove around the table was dirty it looked like bits of food in there, the rest was quite clean. It was very old fashioned and in need of a bit of TLC. the view however was amazing & staff were very friendly & helpful.
We was told about the renovations but we wasn't informed of there being no pool table and a makeshift bar that doesn't have any beer pumps. I would say 2 3rds of the hotel was shut so the room to sit downstairs was very limited.
So we were quite disappointed and spent very little time in the hotel

10/10

Exceptional

24 Jun 2026

Eleanor

The room was spacious and nicely decorated. The hotel itself is in a lovely spot by the sea front with great access to anything you could need.

Partner

10/10

Exceptional

23 Jun 2026

Allan

Lovely location, staff fantastic.

Bathroom in the room was a bit tired looking, but still acceptable.

Self

10/10

Exceptional

23 Jun 2026

allun

room was clean and tidy, had room with view of beach a little noisy with passing traffic and other beach goers, breakfast was usual self service and plenty to go round and lots of chose,

unfortunately some of hotel was of limits during to going through upgrade

Partner

6/10

Pleasant

22 Jun 2026

Glyn

First of all understand hotel is going though a refurb , staff are friendly and polite. Room was spacious and beds were comfortable everything clean . But room was. A bit tired and the shower want great as the head kept on slipping down. Breakfast was average where as normally it’s great. I do think the breakfast was down to the refurb of the normal breakfast room but the actual rooms really do need a refresh and some tlc .

Partner

8/10

Excellent

22 Jun 2026

Lisa

We had a peaceful night sleep, shame we had to leave early as we weren't aware it was the London to Brighton race. We would stay again

Partner

8/10

Excellent

21 Jun 2026

William

Friendly staff, great location.
Just about to start the renovations.....
In desperate need of it too.

Partner

10/10

Exceptional

21 Jun 2026

Denise

Personable & friendly staff, warm welcome and accommodated quickly-disappointed we were not advised of the severe refurbishment & lack of parking offered which we would normally take advantage of& not reflected in the nightly cost, however, clean & tidy and we have used several times in past

Partner

8/10

Excellent

20 Jun 2026

John

Always a pleasure to stay lovely comfortable rooms staff excellent and friendly.

Partner

6/10

Pleasant

20 Jun 2026

Sheila

Nothing at all to do in this hotel if you are unable to get out due to poor weather. Buffet cooked breakfast was poor.

Family

4/10

Poor

16 Jun 2026

fiona

The venue is undergoing a major refurb which it tells you on the website when booking. What it doesn’t tell you is the restaurant is also closed as well as the main bar. They have a small bar next to reception area although no draught beer, & very restricted hours, often closing for periods during the day.
There are no low chairs to sit outside, only raised stools which can be akward to get into if you have msk issues. There was a step up into the only entrance to the hotel so isn’t accessible for wheelchairs or mobility scooters. Luckily my partner can lift mine but some may struggle.
I have stayed here several times over the last few years, & will probably do so again but I don’t feel that the inconveniences are explained very clearly when booking, and the prices do not reflect this.

Partner

4/10

Poor

12 Jun 2026

Kevin

Tired hotel that desperately needs renovation
Windows didn’t lock and a myriad of corridors and stairs to get to the room
Good value for money but needs updating

4/10

Poor

08 Jun 2026

Carol

Room was terrible, so dated and smelt badly. Whole building is falling apart. Our bathroom was moldy and covered in limescale, stained bath and the pillows smelt of sweat.

Partner

8/10

Excellent

06 Jun 2026

Paul

Very friendly staff. Breakfast was good.

The bar is undergoing refurbishment so more limited than on previous visits but we were still well looked after.

Partner

8/10

Excellent

03 Jun 2026

Jan

Very good but wasn't informed when booking that at least half of the hotel is under long term renovation.

Partner

8/10

Excellent

31 May 2026

derek

needs a coat of paint

Partner

8/10

Excellent

28 May 2026

Shani

Fabulous, oldest hotel in Brighton but unfortunately while that added to the charm it also was apparent in the state of the rooms, however, I understand they are redoing them all in the next while. The rooms, although quite shabby looking, were clean & comfortable. Great location

Self

10/10

Exceptional

25 May 2026

Gary

My stay last night at the old ship was very good.
The room was just right especially the comfy bed.
The only problem i encountered was the sink was blocked with the water not going down the drain after use.
I did mention this to a member of staff at the reception when i was checking out.

Self

10/10

Exceptional

23 May 2026

James

lovely place staff were great and location was ideal for the brighton centre and to explore the lanes

Partner

10/10

Exceptional

22 May 2026

Judy

Lovely clean room and iron in the room staff really helpful

Business Friends

6/10

Pleasant

21 May 2026

Debbie

Hotel in a good location. Room was nice but shower was unbearably hot and couldn’t alter the temperature. Coffee at breakfast was undrinkable. Staff were helpful.

Self

8/10

Excellent

16 May 2026

julia

I love this old hotel and enjoy the character of the rooms and maze-like hallways. The rooms are big and the bathrooms have bathtubs. That said, the bathtub/shower was absolutely filthy with pink and black scum/mildew all over the taps, tiles, and walls. I ended up cleaning some of it myself; I was very disappointed about this, as this was my second stay. I also had to request towel changes. I love the location (amazingly close to shopping, restaurants, and along the shore) and since I saw that the rooms are being refurbished (probably why they’ve slacked on cleaning?), I might stay again, but I sincerely hope more effort goes into ensuring basic cleaning and hygiene is kept up for guests.

Partner

8/10

Excellent

13 May 2026

Jane

Everything was great however I was surprised there was no kettle in the room

Self

8/10

Excellent

12 May 2026

Ben

Much better than last time. Staff friendly and efficient - got a friendly greeeting and quick check in. Got a very friendly check-out experience as well.

Very nice room and it was large but perhaps a bit dated - the shower definitely was. Still limited by the number and sizeof their lifts but it wasn't a problem this time.

8/10

Excellent

10 May 2026

Brett

Our first room in the wardrobe was infested in moths they managed to put us in a better room .could of done with a nother blanket as got a bit cold in the night .the whole stay was very nice

Partner

4/10

Poor

10 May 2026

Lucy

The hotel is in very poor condition. Duck tape holding pieces of carpet together. The bed had a spring poking through it. I’m glad I only used Tesco vouchers for this ! It certainly wasn’t worth £93 a night !

Friends_and_family Family

2/10

Poor

05 May 2026

Guy and Debbie

This hotel should be permanently closed for a complete refurbishment. The carpet is so old and in such poor condition throughout the entire hotel that it had duct tape holding areas together. The furniture in the public areas and the rooms is also extremely old and in such poor condition, that it should be put in a dumpster.
It also appears that no areas have been painted in many years...peeling paint and dirty walls and trim every where. The shower in the room was not usable. The water was either ice cold or scalding hot and could not be adjusted. The fact that a standard room was $350 US dollars is shocking. DO NOT STAY HERE

Friends_and_family Friends

10/10

Exceptional

04 May 2026

ABDULRAHMAN

Good

2/10

Poor

03 May 2026

Georgia

Stayed here for Valentine’s Day. I have never stayed in such a run down hotel. To say it needed a lick of paint is an understatement. The state of the bathroom was not acceptable.

Very very noisy with people leaving the clubs at 3am!! Not a great night sleep due to this.

Partner

4/10

Poor

01 May 2026

Grace

I have stayed here a few times due to the location, staff and room. After checking in we started the celebrations of our wedding anniversary which was a special one by exploring the lovely sights and places of Brighton. When we came back to room at just after midnight we got into bed to find the bed was broken and duvet and bed sheets did not fit our bed - it was the worst night sleep and barely slept. As it was early hours we didn’t want to move rooms so late as we had unpacked. When morning came we thought we would use the tea and coffee facilities in the room before we went down to complain about the bed and check out. Sadly the coffee and sugar sachets were stuck together no doubt from getting damp or were just old. We explained everything to the gentleman behind the counter and shared photos of the bed being broken and sheets not fitting our bed. I have never experienced rudeness like it, he shrugged his shoulders and asked what I want him to do about it! Even complaining through hotel.com they said the hotel apologised for the poor experience and didn’t have a voucher or a partial refund to offer us. Due to this experience we will not be returning despite the experiences we had previously that were good, the hotel clearly needs some TLC and will not be returning.

Partner

4/10

Poor

28 Apr 2026

Suzanne

Do not stay here while they are renovating the hotel.
The room we stayed in was extremely tired, stained carpet, stained chair, stained side of bed.
Toilet seat didn’t fit and moved.
Everything about the room itself was not acceptable. They shouldn’t open if they can’t provide good clean rooms. Have stayed here many times over many years. So disappointed

Partner

10/10

Exceptional

25 Apr 2026

Shinobu

Good location, friendly staff with welcoming smile and a spacious room. It has got characters other modern hotels don’t, and I liked it.

Self

10/10

Exceptional

22 Apr 2026

Ian

Old fashioned but great hotel.

Partner

2/10

Poor

18 Apr 2026

Mark

It appeared to be fresh. It was warm

Self

10/10

Exceptional

17 Apr 2026

Amanda

Clean room. Great location

Partner

6/10

Pleasant

17 Apr 2026

Gordon

The lobby seemed dark on entering. I cannot fault the staff whom were very professional and helpful.
The actual internal building is very quirky and extremely dated as the rooms. Could hear the people in the next room so sound proofing not so good. Evening meal was cancelled due to kitchen problems which was notified a few weeks ago. However breakfast was served. This was in the old theatre room by looks of it very dated almost like a museum of a medieval castle type place and under hot plate lights however by time I sat down was on cold side and not a great pick me up as it’s my main meal time for me!
Served it’s purpose for overnight stay but will not be returning as I could not go more than overnight stay.

Friends_and_family Family

10/10

Exceptional

16 Apr 2026

John

We found the room perfect for our short stay, the staff were very friendly and helpful , we will hopefully be back soon for a longer stay

Partner

10/10

Exceptional

16 Apr 2026

mandy

Our recent stay at the Old ship hotel was fantastic lovely room where we could see the seafront lovely comfy big bed staff lovely and efficient as ever looking forward to returning later in the year thank you again

Partner

4/10

Poor

12 Apr 2026

Lesley-ann

The room was clean but very cold and heating never came on so one of the staff gave us an electric heater and we had to run the taps for ages to get hot water. Also noticed a lot of mould in the corridors at the windows. Breakfast was okay. The hotel definitely needs a refurbishment!

Friends_and_family Family

6/10

Pleasant

12 Apr 2026

Alison

Room comfortable, good beds and linen but for the price, very small with no view and in need of redecoration. Bathroom in need of attention, dripping shower head. Whole property tired and in need of renovation for the price point. Breakfast terrible, very limited non meat options, rubber eggs. Staff very welcoming though! Location perfect.

Friends_and_family Friends

4/10

Poor

09 Apr 2026

Ajit

As the hotel is under refurbishment the standards are very poor cold rooms

6/10

Pleasant

06 Apr 2026

Ben

Great location to everything you need for your stay, staff are amazing pleasant friendly and helpful, hotel is in need of a lick of paint and new carpet in some areas, the rooms was big and spacious, bed was uncomfortable for me as it was to soft, breakfast was ok would prefer to order hot food instead of buffet style as there was only basic choices available.

Partner

4/10

Poor

05 Apr 2026

Alison

Shabby hotel, needs a renovation. Breakfast was very basic with little choice

Partner

10/10

Exceptional

02 Apr 2026

Curtis

I’ve stayed here 3 times and it’s always perfect. Great location, inexpensive.

2/10

Poor

29 Mar 2026

Andrew

Old, tired, dilapidated but good staff.

4/10

Poor

22 Mar 2026

Tom

The location is good, and the staff is friendly. But it all stops there.
This hotel is in a quite terrible condition, both when it comes to rooms, bathrooms, noise, shared areas and the windows all over.

Friends_and_family Friends

6/10

Pleasant

22 Mar 2026

David

Stayed many times, perfect seafront position, breakfast very disappointing though maybe down to refurbishing

Partner

8/10

Excellent

19 Mar 2026

Phillip

Idealy situated on the seafront and a 2 min walk from the Laines and 5 min from the city centre. I would have scored higher overall but there were a couple slight issues that brought the score down. A large area of the ground floor was cordened off due to refurbishmen. This meant breafast had to be taken in one of the conference/ ball rooms which was tired and in need of refurbishment itself. Where the hotel is an old building there is a labyrinth of corridors and stairs to navigate to find your room. Despite these small negatives the staff were absolutely brilliant, they couldnt have been more frindky and professional. I would definitely recommend staying. Especially in the warmer months when they open up the alfesco seating for the bar area; its a brilliant spot to people watch.

Friends_and_family Friends

10/10

Exceptional

17 Mar 2026

HOWARD

Location fine

6/10

Pleasant

15 Mar 2026

Andrew

No beach view, close to sea front & shops, restaurants

Partner

10/10

Exceptional

15 Mar 2026

Tricia

We’ve been here a number of times over the years. The staff are always lovely here. Breakfast is fantastic. Dogs made to feel very welcome. It’s an old building so not perfect but thats a part of the charm.

Partner

8/10

Excellent

06 Mar 2026

Susan

Oblique seaview. Comfortable bed. Would have liked news channels on TV. Very helpful staff.

Self

8/10

Excellent

03 Mar 2026

Angela

Clean & spacious room , not yet upgraded in the ongoing renovation but perfectly acceptable and with proximity to the lift for my less-mobile companion. Staff attention to these needs was impressive (safety q’nnaire for evacuation needs) and Louis at front desk was charming. Great position on the seafront and walkable to the Laines (where there is secure parking)

Friends_and_family Family

10/10

Exceptional

01 Mar 2026

janine

Room was tidy, breakfast was lovely, staff were welcoming.

Partner

10/10

Exceptional

28 Feb 2026

Anne

The Staff were lovely . Friendly welcome and relaxing stay .
We did a ghost walk and had a meal in hotel which was excellent value for money and would do a again

Partner

10/10

Exceptional

28 Feb 2026

Samuel

Wonderful hotel, superb lobby, lounge, bar. Love the lift although it could do with interior refurb (wood panels perhaps).
Lovely room, 5 star, spacious and comfy.
Could do with some pictures on walls, to fit the period.
Beautiful big bathroom.
Will definitely stay again.
My only gripe is the same I have with 99% of hotels: No hat/coat hooks.

Self

6/10

Pleasant

22 Feb 2026

Julia

Appreciate hotel is old but appears run down & tired.
Ensuite definitely needs an upgrade…worn sanitary fittings, missing or grubby sealant around bath & shower fitting.

6/10

Pleasant

19 Feb 2026

Rosie

Decent price for room and location, but the hotel hasn’t been updated in a while - outside looked grungy, inside finding our room there was damp patches on ceilings, peeling paint, condensed windows in hallway that was quite dirty, inside our room there was a spring digging out of side of mattress and the mirror was dirty.

Other than the upkeep, staff were lovely and breakfast was good.

Partner

2/10

Poor

18 Feb 2026

Andrei

This is not a 4 star hotel. The hotel is dilapidated and dirty. It really is falling apart. No cups in room, a quarter size of a miniature soap. The tv was the size of a laptop screen. Do not recommend.

8/10

Excellent

15 Feb 2026

Russell

Great

Leisure Partner

10/10

Exceptional

10 Feb 2026

Kenya

Excellent staff, very kind and understanding. Willing to check me into a different room early. Room was fairly clean. But staff made up for what the room lacked

Self