Name: Hyatt House Jersey City Hotel
Address: 1 Exchange Pl, Jersey City, 07302, US

10/10

Exceptional

31 Jul 2026

Amalia

Crean room staff breakfat

10/10

Exceptional

31 Jul 2026

Robert

Location near Exchange Place is fantastic. Included extensive breakfast with a million dollar view of NYC in large breakfast room. Clean and comfy room.

10/10

Exceptional

28 Jul 2026

Tim

We throughly enjoyed our stay. Beautiful views from the rooftop.

2/10

Poor

28 Jul 2026

caroline

wring room givent o us forced us to relocate next morning very bad shape room

10/10

Exceptional

27 Jul 2026

Shalin

Best choice for families with young kids. Kitchen and free breakfast with some of the best skyline views was the highlight of this property. Helpful staff, clean and spacious rooms. Very close to manhattan WTC via PATH train.

8/10

Excellent

27 Jul 2026

Mark

Breakfast was poor.
The water pressure in the shower was low.
Location was more than perfect and compensated all the above.

10/10

Exceptional

27 Jul 2026

Shirley

Beautiful property with a lovely view from the rooftop terrace.

10/10

Exceptional

26 Jul 2026

philip

The view of Manhattan both at night and daytime from the rooftop is the best view of the city I have ever seen. Love the room and the breakfast. Will stay again next time in NYC.

8/10

Excellent

25 Jul 2026

Carlos

Buen hotel, mala relación precio/servicio

8/10

Excellent

25 Jul 2026

Amy

The staff were friendly. One of the elevator was out of order making getting in and out a bit of a hassle. Location is great and the room was very large.

10/10

Exceptional

24 Jul 2026

Juan

Great breakfast

8/10

Excellent

24 Jul 2026

Jenea

Breakfast can improve
Everything else 10/10

8/10

Excellent

20 Jul 2026

Wes

It was in a good location. We found some gum on our headboard. Which was not pleasant. Parking garage was close by and getting into the city wasnt to bad. Breakfast was nice from the top floors and we really did like the room it was nice. I’d stay here again if needed.

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

Lori

Loved the rooftop bar!

Partner

4/10

Poor

19 Jul 2026

Suresh

The room I got smelt bad, carpet was old and worn. Room was decently clean - no major issues. How shall I say this diplomatically? If you are looking for bare bone basics and a pillow to rest your tired head - go for it. Else seek something else!

Self

8/10

Excellent

19 Jul 2026

MANOJ VARMA

The only dissatisfaction was the prior communication of room unavailability

Family_with_children

8/10

Excellent

16 Jul 2026

Rajeshekar

Good

10/10

Exceptional

15 Jul 2026

Sachin

Property location is best near to Path
View is too good

Family_with_children

10/10

Exceptional

15 Jul 2026

Aneta

Great location and view. Nice buffet breakdown 😀

Family

10/10

Exceptional

14 Jul 2026

Larkendra Renee

Very pleasant and clean. Staff was helpful. Perfect location. I will go back and recommend

Family_with_children

8/10

Excellent

14 Jul 2026

Patricia

It was very nice and good location. Staff are very friendly and helpful as well.

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Colin

Overall a good experience
Nice hotel and easy to travel to NYC

Friends_and_family Family

2/10

Poor

13 Jul 2026

LaKeitha

DO NOT STAY HERE!! I paid 2845.00 and it wasn’t worth it! My family and I was there from June 30-July 7, 2026. The mattress was hard as a rock and we had back pain. I should’ve known any hotel that have the word Hyatt, to RUN!! I booked through hotels.com and requested a double queen room with a sofa bed and a tub. Upon checking in, I was told they can’t accommodate my needs, because a tub doesn’t come in those type rooms. Well, I should’ve been made aware of that well in advance so I could’ve made arrangements elsewhere being that I have small children. So I was stuck having to stand and shower them for the whole duration of our stay which was an inconvenience. The next day, I went to use the bathroom sink to wash my face and brush my teeth and the sink was clogged, we called housekeeping and no one came to fix the issue, I then called again and maintenance came up and took out this big hair ball that was clogging the drain. That night l, I went in to shower and notice they were hairs in the showers and hairs wrapped under the bath mat as I was using the shower mat to shower..Gross! Those mats should be thrown away after each guess.. so I had to use a towel to stand on in the shower while showering. We went up for breakfast and it’s the same as any hotel, eggs, sausage links, nothing no different, but the way they advertised is as if you’re getting real eggs and an upscale breakfast, NOT! The breakfast menu never changed. The sink was clogged again the following morning.

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Henry

The hotel has a good location in Jersey City's Paulus Hook. It is very easy to walk to both the PATH train to World Trade Center and ferry to most of the pier in Manhattan. The laundry room is huge. The root top restaurant for breakfast is huge too. It has the view of downtown Manhattan and it is open for the resident to visit at night. It is the best choice for families.

Family_with_children

6/10

Pleasant

10 Jul 2026

Vishnu Teja

Over all Nice. Not too great not worth the amount i paid for the stay.

Family_with_children

10/10

Exceptional

07 Jul 2026

L'Oréal

Love the breakfast here and location is tops. Facilities are clean and quiet.

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

Monica

Clean room. Great for families. Close to PATH for transportation,which allows you to get to NYC and switch to several Subway lines.

Family_with_children

8/10

Excellent

07 Jul 2026

Myoungin

The dinning place located at the top level of the building really gave good sight of lower Manhattan.

Family

10/10

Exceptional

06 Jul 2026

Robert

Great place and view!

Enjoyed

Friends_and_family Family

2/10

Poor

06 Jul 2026

gail

Expedia and the hotel refused to refund my money ($2445) when I was unable to go because of a life altering problem. I am 87 years old.
SHAME ON THEM

10/10

Exceptional

06 Jul 2026

Mark

Very nice room

Family_with_children

6/10

Pleasant

05 Jul 2026

Jennifer

For what we paid, getting a good night’s sleep should be easy but the noise outside was constant. Went home feeling exhausted.

10/10

Exceptional

05 Jul 2026

Jillian

Booked last minute but the rooms were clean. I did call for additional blankets since I was using the pull out couch but never received them. It was a busy holiday weekend. Complimentary breakfast was good and lots of selections.

Family

10/10

Exceptional

05 Jul 2026

Luis

The room was clean, cool and spacious. Very quiet too.

Partner

8/10

Excellent

05 Jul 2026

Pavan

Staff were excellent and always helpful with a smile. The room was clean but the place seems to be needing an upgrade compared to other Hyatt hotels.
The sofa bed was hard to sleep on with the bed touching the springs and the frame. The sliding the glass door of the bathroom doesn't close either.

Family_with_children

8/10

Excellent

05 Jul 2026

Sanjay

Breakfast was excellent with excellent location of the hotel

Family_with_children

10/10

Exceptional

04 Jul 2026

Anthony

Great location, near public transit

Self

4/10

Poor

04 Jul 2026

Bada

Too noisy to sleep properly. The roof top view was disappointing.

10/10

Exceptional

02 Jul 2026

Duane

The proximity to NY can’t be beat. The PATH station is a 5 minute walk. Such a nice walkable area around the hotel with some restaurants. The view of the NY skyline from the rooftop restaurant is amazing. Wonderful staff all over the hotel

Partner

6/10

Pleasant

01 Jul 2026

Sahil

Clean room

Friends

4/10

Poor

30 Jun 2026

Deanza

The rooms are not modern or updated. The noise level between each room isn’t great, I could hear the family next door to me. The train constantly going by was disruptive. My room was located on the second floor and without warning the guys working on the trains were able to see directly into my room!! There was a damp smell on the couch and that hung in the air of the room.. overall I wouldn’t stay here again unless my room was on a higher floor away from all the noise.

Self

10/10

Exceptional

30 Jun 2026

Yolanda

La habitación súper limpia, amplia, excelente mattress y almohadas. El lobby y la entrada necesitan remodelación y más limpieza. El servicio excelente. Excelente ubicación, gran vista a NY.

Partner

10/10

Exceptional

29 Jun 2026

Feni

Just right cross the river with view and easy access to path

Family

10/10

Exceptional

29 Jun 2026

Venu Madhav

Bathroom doors are useless. Will not close and transparent.

Family_with_children

10/10

Exceptional

29 Jun 2026

Gabriel

Great service, breakfast, views and location!

Friends_and_family Friends

10/10

Exceptional

28 Jun 2026

WAYNE

The staff was very courteous. The breakfast was great and the location was even greater

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

gail

Entrance needs to
Be updated. No
Lobby.
Dark
And dismal
Downstairs
Bedding is wonderful.

Partner

10/10

Exceptional

27 Jun 2026

Guillermo

Excellent service

Self

6/10

Pleasant

27 Jun 2026

Bintou

The clean room is not good

Friends_and_family Family

8/10

Excellent

27 Jun 2026

Bozena

Clean room

Friends

8/10

Excellent

24 Jun 2026

Sue

Good accommodations for the price. The rooftop bar food was not very good. Nice location

Partner

2/10

Poor

23 Jun 2026

Sintayehu

They didn’t provide even simple things like soap and toothpaste. Low service for the price paid .

Family_with_children

8/10

Excellent

23 Jun 2026

PEER

Location is perfect and the food top as well

Friends_and_family Family

10/10

Exceptional

23 Jun 2026

Loida

Everything A+

Family_with_children

10/10

Exceptional

22 Jun 2026

Willy

Todo estuvo bien, volvería sin pensarlo.

Family_with_children

10/10

Exceptional

22 Jun 2026

Linda

Dorit at the front desk was so wonderful. Truly caring and helped us with a very difficult situation

Partner

10/10

Exceptional

21 Jun 2026

Jianguo

didn't find wi-fi connection

Friends_and_family Family

6/10

Pleasant

21 Jun 2026

Fraser

We stayed at this property about two years ago. At that time it definitely lived up to what we'd expect of a Hyatt property. However, the property has noticeably declined in quality since that time. The check-in desk has been moved to the first floor in a small, enclosed and unwelcoming area of the hotel. I had difficulty getting the attention of the staff when I arrived for check in. Two staff members were in a conversation they continued without even acknowledging my presence and letting me know they'd be able to assist me shortly. The carpets in the hallways were stained. It is still the most convenient location for catching the Path train into Manhattan and has a wonderful breakfast with a view of the Lower Manhattan skyline. It's sad to see such a quality hotel in decline.

Family

4/10

Poor

21 Jun 2026

Juncheng

It is too close to the light rail train. It is noisy till 2:00 am in the night and then start to get noisy from 5 am in the morning again. The hotel needs better windows to block the noise outside

Family

10/10

Exceptional

20 Jun 2026

Jenny

Escogimos una habitación con un sofá cama incluido, excelente, tenía estufa, microondas, neveras .. y lo mejor es el lugar . Y esta Próximo al Path,

Family

10/10

Exceptional

20 Jun 2026

Nadia

This is now my go to place….. beautiful stay

Partner

4/10

Poor

19 Jun 2026

Michael-Aaron

Everything was great, outside of a huge HVAC unit outside my window.

10/10

Exceptional

15 Jun 2026

Ricardo

Great room, it was clean and the location is perfect

Family_with_children

10/10

Exceptional

15 Jun 2026

Sarah

I like the layout of the studio with the kitchenette.

10/10

Exceptional

14 Jun 2026

Richard

Great breakfast

Family_with_children

8/10

Excellent

14 Jun 2026

salim

Good location, clean hotel

10/10

Exceptional

14 Jun 2026

Philip

Our favorite way to visit New York is to stay at the Hyatt Park Place with the roof top bar overlooking lower Manhattan.

Partner

10/10

Exceptional

12 Jun 2026

Debbie

All staff were excellent

Family_with_children

8/10

Excellent

11 Jun 2026

Jorge

Overall, We had a great stay at this hotel.

Pros:
*Excellent location, despite not being on Manhattan. Beautiful waterfront with a view, steps from the PATH train into WTC station, lots of restaurants and grocery store nearby. And a park on the water for kids. Amazing sunsets every night!
*Very helpful staff, between front desk, breakfast, and maintenance
*Large selection for free buffet breakfast. You will find better quality food at restaurants, but it’s great to have it there.
*Well equipped room and comfy bed

Cons:
*Does need some maintenance, but certainly not run down as some reviewers noted. There were some large pits in the flooring, staining on carpets/sofa, and general wear and tear visible.
*While maybe not the case in every room, ours had very tall windows with double blackout shades (great!), however, the shades were not fit properly and did not run all the way across the width of the window, so the 2-3” vertical gap caused light to beam (both day and night from nearby buildings) right across our bed where the pillows and our faces were. This was definitely the cause of some stolen sleep over 9 nights.

Would stay again, but would be on the lookout for the shades in the bedroom like this.

8/10

Excellent

11 Jun 2026

Brooke

Alison at the front desk was amazing. She is a hard worker and she was so accommodating and helpful. She got us into our room as quickly as she could and was helpful with any questions we had throughout our stay. Great employee.

Partner

8/10

Excellent

09 Jun 2026

Raquel

Close to path subway, beautiful views, with pleasant access to promenade.
Restaurants well within walking distance.
A bit noisy due proximately to light rail train depot.

Partner

8/10

Excellent

06 Jun 2026

Fangqing

Ok

Family_with_children

8/10

Excellent

06 Jun 2026

Janis

Beautiful views and helpful people. Close to trains. Could be cleaner.

Friends

10/10

Exceptional

05 Jun 2026

Matthew

Clean spacious room

Self

10/10

Exceptional

04 Jun 2026

Thiago E

Not good experience k don’t smoke and the says the I smoke

10/10

Exceptional

03 Jun 2026

Colleen

Love

8/10

Excellent

03 Jun 2026

Melisa

Terrace access was great

Partner

10/10

Exceptional

02 Jun 2026

Kiva

Enjoyed the stay!

Partner

10/10

Exceptional

01 Jun 2026

Matthew

Always a treat to stay here.. Great rooms, great location, friendly staff and great breakfast! Will be back again for sure.

Self

10/10

Exceptional

01 Jun 2026

Danny

I would like to recognize Allison at the front desk for her outstanding service. She was extremely helpful, knowledgeable, and professional throughout my experience. Every question I had was answered clearly, and she went above and beyond to make sure all of my needs were taken care of.
Allison's positive attitude, attention to detail, and willingness to help made a great impression on me. She handled everything efficiently and made the entire process smooth and stress-free. Excellent customer service like hers deserves recognition. Thank you, Allison, for your exceptional work!

Unfortunately, I have to leave a negative review.
Most aspects of this hotel were great, and I was satisfied with my stay overall. However, I had serious concerns about security. During my stay, I observed an individual on the property who appeared not to be a guest and was behaving very strangely. The next morning, I saw the same person sleeping on a bench at another nearby property.
Based on what I observed, I did not feel that this individual belonged on the hotel premises, and the situation made me question the hotel's security measures. For that reason, I cannot give a higher rating despite the otherwise positive experience.

Partner

10/10

Exceptional

30 May 2026

Reginald

Clients will be happy if they can use the phone to call to get what they want inside of the room, when a service needs…
Like water, ice…

Partner

10/10

Exceptional

29 May 2026

jeff

People always make the difference. From the front desk to the cleaning staff and the restaurant personnel, real people making the difference great.

Partner

10/10

Exceptional

28 May 2026

Marta

.

Family_with_children

8/10

Excellent

28 May 2026

Campbell

Great location so handy to metro views to die for at the roof top nice clean and comfortable rooms well worth booking

Friends

10/10

Exceptional

27 May 2026

Nehal

Everything was excellent

6/10

Pleasant

25 May 2026

Paige

Loved the room, but I was on 208 right above the check in desk below so it was loud and uneasy to sleep. Room and experience and breakfast were excellent.

Self

10/10

Exceptional

25 May 2026

Sebastian

Cool

10/10

Exceptional

23 May 2026

Timothy

The staff was great. I'm particularly grateful to Alison at the front desk, who just couldn't have been nicer or more helpful. And Cecilia who works in the breakfast room!

Loved the rooftop bar, love the location of the hotel... very easy to get to Manhattan on the Path train. I'd stay again!

Business

4/10

Poor

22 May 2026

Sergiy

Just a bed

Self

10/10

Exceptional

21 May 2026

Steli

I like the location at Exchange place . Great views from Rooftop. Staff is friendly . Room is clean.

Pet

10/10

Exceptional

20 May 2026

Haisong

The location is great. Breakfast is amazing.

Friends_and_family Family

10/10

Exceptional

20 May 2026

Dennis

This hotel covered all the usual important categories very well. Excellent location for entering lower Manhattan (on the Path). The night view is stunning of the Manhattan’s skyline.

Partner

10/10

Exceptional

20 May 2026

Mark

Front desk staff could not have been nicer. Made each of my kids feel special. Perfect stop before continuing on to Manhattan

10/10

Exceptional

19 May 2026

david

Excellent stay overall. The breakfast was very good with a nice selection, and the room was clean and comfortable. One of the best parts was the awesome view of New York. The staff was friendly and everything made for a great experience. Would definitely stay here again.

Family_with_children

8/10

Excellent

17 May 2026

Maria Patricia

The customer service at the front desk are not that helpful.

Family_with_children

10/10

Exceptional

16 May 2026

sushma

Clean room

10/10

Exceptional

16 May 2026

Bobbi

Perfect location, friendly and helpful staff, room spacious and impeccably clean, bed comfortable and quality toiletries. Breakfast ample served in terrace with sweeping views. Will stay here again.

Partner

10/10

Exceptional

15 May 2026

YIJUN

Great location, great service, nice staff. I’d recommend this hotel if budget is available

10/10

Exceptional

15 May 2026

Ismail

Good

10/10