Hyatt House Jersey City Hotel

United States , New York Area - NY
JERSEY CITY, 1 Exchange Pl
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100 reviews shown

10/10

Exceptional

15 Jun 2026

Ricardo

Great room, it was clean and the location is perfect

Family_with_children

10/10

Exceptional

15 Jun 2026

Sarah

I like the layout of the studio with the kitchenette.

10/10

Exceptional

14 Jun 2026

Richard

Great breakfast

Family_with_children

8/10

Excellent

14 Jun 2026

salim

Good location, clean hotel

10/10

Exceptional

14 Jun 2026

Philip

Our favorite way to visit New York is to stay at the Hyatt Park Place with the roof top bar overlooking lower Manhattan.

Partner

10/10

Exceptional

12 Jun 2026

Debbie

All staff were excellent

Family_with_children

8/10

Excellent

11 Jun 2026

Jorge

Overall, We had a great stay at this hotel.

Pros:
*Excellent location, despite not being on Manhattan. Beautiful waterfront with a view, steps from the PATH train into WTC station, lots of restaurants and grocery store nearby. And a park on the water for kids. Amazing sunsets every night!
*Very helpful staff, between front desk, breakfast, and maintenance
*Large selection for free buffet breakfast. You will find better quality food at restaurants, but it’s great to have it there.
*Well equipped room and comfy bed

Cons:
*Does need some maintenance, but certainly not run down as some reviewers noted. There were some large pits in the flooring, staining on carpets/sofa, and general wear and tear visible.
*While maybe not the case in every room, ours had very tall windows with double blackout shades (great!), however, the shades were not fit properly and did not run all the way across the width of the window, so the 2-3” vertical gap caused light to beam (both day and night from nearby buildings) right across our bed where the pillows and our faces were. This was definitely the cause of some stolen sleep over 9 nights.

Would stay again, but would be on the lookout for the shades in the bedroom like this.

8/10

Excellent

11 Jun 2026

Brooke

Alison at the front desk was amazing. She is a hard worker and she was so accommodating and helpful. She got us into our room as quickly as she could and was helpful with any questions we had throughout our stay. Great employee.

Partner

8/10

Excellent

09 Jun 2026

Raquel

Close to path subway, beautiful views, with pleasant access to promenade.
Restaurants well within walking distance.
A bit noisy due proximately to light rail train depot.

Partner

8/10

Excellent

06 Jun 2026

Fangqing

Family_with_children

8/10

Excellent

06 Jun 2026

Janis

Beautiful views and helpful people. Close to trains. Could be cleaner.

Friends

10/10

Exceptional

05 Jun 2026

Matthew

Clean spacious room

Self

10/10

Exceptional

04 Jun 2026

Thiago E

Not good experience k don’t smoke and the says the I smoke

10/10

Exceptional

03 Jun 2026

Colleen

Love

8/10

Excellent

03 Jun 2026

Melisa

Terrace access was great

Partner

10/10

Exceptional

02 Jun 2026

Kiva

Enjoyed the stay!

Partner

10/10

Exceptional

01 Jun 2026

Matthew

Always a treat to stay here.. Great rooms, great location, friendly staff and great breakfast! Will be back again for sure.

Self

10/10

Exceptional

01 Jun 2026

Danny

I would like to recognize Allison at the front desk for her outstanding service. She was extremely helpful, knowledgeable, and professional throughout my experience. Every question I had was answered clearly, and she went above and beyond to make sure all of my needs were taken care of.
Allison's positive attitude, attention to detail, and willingness to help made a great impression on me. She handled everything efficiently and made the entire process smooth and stress-free. Excellent customer service like hers deserves recognition. Thank you, Allison, for your exceptional work!

Unfortunately, I have to leave a negative review.
Most aspects of this hotel were great, and I was satisfied with my stay overall. However, I had serious concerns about security. During my stay, I observed an individual on the property who appeared not to be a guest and was behaving very strangely. The next morning, I saw the same person sleeping on a bench at another nearby property.
Based on what I observed, I did not feel that this individual belonged on the hotel premises, and the situation made me question the hotel's security measures. For that reason, I cannot give a higher rating despite the otherwise positive experience.

Partner

10/10

Exceptional

30 May 2026

Reginald

Clients will be happy if they can use the phone to call to get what they want inside of the room, when a service needs…
Like water, ice…

Partner

10/10

Exceptional

29 May 2026

jeff

People always make the difference. From the front desk to the cleaning staff and the restaurant personnel, real people making the difference great.

Partner

10/10

Exceptional

28 May 2026

Marta

Family_with_children

8/10

Excellent

28 May 2026

Campbell

Great location so handy to metro views to die for at the roof top nice clean and comfortable rooms well worth booking

Friends

10/10

Exceptional

27 May 2026

Nehal

Everything was excellent

6/10

Pleasant

25 May 2026

Paige

Loved the room, but I was on 208 right above the check in desk below so it was loud and uneasy to sleep. Room and experience and breakfast were excellent.

Self

10/10

Exceptional

25 May 2026

Sebastian

Cool

10/10

Exceptional

23 May 2026

Timothy

The staff was great. I'm particularly grateful to Alison at the front desk, who just couldn't have been nicer or more helpful. And Cecilia who works in the breakfast room!

Loved the rooftop bar, love the location of the hotel... very easy to get to Manhattan on the Path train. I'd stay again!

Business

4/10

Poor

22 May 2026

Sergiy

Just a bed

Self

10/10

Exceptional

21 May 2026

Steli

I like the location at Exchange place . Great views from Rooftop. Staff is friendly . Room is clean.

Pet

10/10

Exceptional

20 May 2026

Haisong

The location is great. Breakfast is amazing.

Friends_and_family Family

10/10

Exceptional

20 May 2026

Dennis

This hotel covered all the usual important categories very well. Excellent location for entering lower Manhattan (on the Path). The night view is stunning of the Manhattan’s skyline.

Partner

10/10

Exceptional

20 May 2026

Mark

Front desk staff could not have been nicer. Made each of my kids feel special. Perfect stop before continuing on to Manhattan

10/10

Exceptional

19 May 2026

david

Excellent stay overall. The breakfast was very good with a nice selection, and the room was clean and comfortable. One of the best parts was the awesome view of New York. The staff was friendly and everything made for a great experience. Would definitely stay here again.

Family_with_children

8/10

Excellent

17 May 2026

Maria Patricia

The customer service at the front desk are not that helpful.

Family_with_children

10/10

Exceptional

16 May 2026

sushma

Clean room

10/10

Exceptional

16 May 2026

Bobbi

Perfect location, friendly and helpful staff, room spacious and impeccably clean, bed comfortable and quality toiletries. Breakfast ample served in terrace with sweeping views. Will stay here again.

Partner

10/10

Exceptional

15 May 2026

YIJUN

Great location, great service, nice staff. I’d recommend this hotel if budget is available

10/10

Exceptional

15 May 2026

Ismail

Good

10/10

Exceptional

13 May 2026

Holly

We did not get to experience breakfast due to our early flight but the hotel, amenities and location were perfect.

Family_with_children

8/10

Excellent

11 May 2026

Susan

The hotel is in an excellent location. It’s clean, spacious and staffs are friendly. The only thing less perfect was some noice from the street at night that made sleep difficult. Overall we still liked the hotel very much

Friends_and_family Family

8/10

Excellent

11 May 2026

gilbert

I wish they had a pool and also I wish the toilet in the back room had a more enclosed environment from the shower and sink.

Family_with_children

10/10

Exceptional

10 May 2026

Wendie

Room was clean and hotel is right next to the train. Easy to get to Manhattan. We felt safe sitting outside at night with an amazing view! We drove in, there is a secured parking garage next door. Make sure to have the hotel validate your ticket.

Partner

2/10

Poor

07 May 2026

Jeanne

I had a jackhammer going against the building right next to my window at 7:45am on the 6th floor.

Self

8/10

Excellent

05 May 2026

mahsa

Staff was great, need fixes in rooms.

Family_with_children

10/10

Exceptional

05 May 2026

Edna

Perfect location !

Family

10/10

Exceptional

03 May 2026

Shannon

Close to path train, best place we’ve stayed at! Clean, beautiful views and highly recommend!!

Friends_and_family Friends

10/10

Exceptional

02 May 2026

Sarah

Great location

Family

10/10

Exceptional

02 May 2026

Jennifer

Add a arcade for kids (I’m ten) you did great service.

Family_with_children

10/10

Exceptional

02 May 2026

Judith

Breakfast was more than I anticipated. It had everything from scrambled eggs and bacon to fresh fruit, yogurt, toast, bagels, etc. There was something for everyone.
The location to NYC couldn't have been better! It was less than a block to the ferries and the trains and light rail were right out the front door.
I would certainly recommend to anyone visiting NYC or Jersey City.

Partner

10/10

Exceptional

01 May 2026

Kenneth

It was a great location view of the NY skyline was amazing! We walked all around, it felt very safe. The room was very clean bed was comfortable as well as the couch. Breakfast was good and the skytop bar and restaurant were outstanding! Would stay there again for sure!

Friends_and_family Family

10/10

Exceptional

30 Apr 2026

Jade Brylle

Excellent services

Family_with_children

8/10

Excellent

29 Apr 2026

Wilson

I like the location of the Restaurant - Roof Top. The breakfast is very good. The view is awesome, overlooking Manhattan.

The lobby is not spacious enough; no restrooms in the lobby.

Partner

10/10

Exceptional

28 Apr 2026

lee

The view from breakfast was perfect!

Partner

8/10

Excellent

28 Apr 2026

Aimee Marie

The rooftop and terrace area was so beautiful and really fun at night. The view and location was so worth it. It was really close to the public transportation. The staff was great throughout the hotel. Breakfast was delicious, had many options and you leave full.

My only issue was that we found a big roach on our last night and that grossed us out. When I advised the staff they apologized and were going to be addressing the issue.

Bathroom was really nice but it didn't have an exhaust and the glass door wouldn't close. It kept sliding open, so there was a lot of water all over the floor.

Family_with_children

6/10

Pleasant

27 Apr 2026

Joseph

The room was spacious but the train outside keep us up too early in morning. The staff was ok with the exception of getting a car service to a place only 10 minutes away which cost us $51 when the return using LYFT cost only $19.97. The first trip was in a yellow cab and the front desk should have told us about the cost difference between a cab and LYFT. The breakfast was the best part. Good food and fresh.
Overall good but do not use yellow cabs unless you want to get charged almost triple the amount to travel close to the hotel.

Partner

10/10

Exceptional

26 Apr 2026

Cem

Amazing location with great view free breakfast... Great place to stay right next to train station to Manhattan. Absolutely lovely.

Family_with_children

10/10

Exceptional

23 Apr 2026

Tyrone

Nice clean and in a great location to get on the train to head into NY in under 10mins

Family_with_children

2/10

Poor

22 Apr 2026

Mark John

I had a person outside my windows drilling from 7.50 every morning. So loud I couldn’t stay in the room

Self

10/10

Exceptional

21 Apr 2026

Yuriesmy Nicole

La vista es una belleza,

6/10

Pleasant

21 Apr 2026

Nicole

The hotel would have gotten 4 stars because it was fine. However, the noise from the light rail train overnight was terrible. The convenience of it being right outside of the hotel was great but the noise made our two nights absolutely miserable.

Friends_and_family Family

10/10

Exceptional

20 Apr 2026

Omrae

Location!! It’s perfectly located near the Path Train for easy access to NYC.

Self

10/10

Exceptional

18 Apr 2026

Sakeenah

Great stay

Business

10/10

Exceptional

17 Apr 2026

Jodie-Marie

The room was really spacious with its own kitchenette. A kettle in the room would have been amazing to make tea, but I know they are not common/used in USA. Staff all super friendly and helpful and the free breakfast in the morning was a great bonus. Perfect location for the PATH train too. Would definitely use again.

Family_with_children

10/10

Exceptional

17 Apr 2026

Josee J

We stayed here as a family with two preteens to go to New York City during the day and it was a great option for us. It was definitely clean, I wouldn’t call it spic and span by any means. The location is fabulous for views of the New York City skyline, as well as easy access to the metro to get into New York. There is a CVS nearby, a couple of walking blocks to get anything you might need and I never felt unsafe in this location.

Family_with_children

10/10

Exceptional

13 Apr 2026

TAE SIK

Clean

Friends_and_family Family

10/10

Exceptional

13 Apr 2026

John

Allison and Trudy were fabulous. We had questions and they had great answers regarding transit, parking and resourceful in finding us plastic ware .

Friends_and_family Family

10/10

Exceptional

13 Apr 2026

Angelica

Yes I liked the breaskfast thank you

10/10

Exceptional

12 Apr 2026

Lauryn

Good breakfast selection while overlooking Jersey waterfront. Room was clean and easy access to rooftop restaurant.

Self

10/10

Exceptional

10 Apr 2026

Marissa

The room was clean and as advertised. The breakfast was great. Staff friendly. Super convenient location if going to nyc. The mini store in lobby was very helpful to us as we were busy sightseeing and coming back late. I only gave 4/5 stars on the building due to ongoing construction. Not a big deal, but didn’t know prior. The rooftop restaurant was a nice bonus with amazing views!

Family_with_children

10/10

Exceptional

10 Apr 2026

Christian

Friendly staff

Family_with_children

10/10

Exceptional

10 Apr 2026

Tracy

Nice hotel conveniently located on the Jersey side and only a short ride to the Manhattan Cruise Terminal. The rooftop bar and restaurant had stunning views of Manhattan and great food and drinks.

Friends

6/10

Pleasant

09 Apr 2026

Lily

Over rate

Family_with_children

4/10

Poor

08 Apr 2026

Mustafa

There is no sound isolation in the rooms we can hear almost every thing in the street

Family_with_children

10/10

Exceptional

08 Apr 2026

Sukmawaty

The only bad experience is try to have dinner at roof top restaurant inside the Hotel , the supervisor very Rude. Definitely will not intesting to try the restaurant there

Friends

10/10

Exceptional

07 Apr 2026

Mohammed

Nice Hotel
And the Receptionist Brian ( the white guy with long Hair) was very helpful and nice guy
Thank you

10/10

Exceptional

07 Apr 2026

Ameleset

I didn’t go to pool but it was nice and clean. The staff were very friendly and helpful.

Family_with_children

10/10

Exceptional

06 Apr 2026

Melissa

Great breakfast! Convenient to the PATH station which was right across the street. Amazing view of downtown Manhattan from the Terrace and Roof of the hotel. We enjoyed our stay and would stay again.

10/10

Exceptional

06 Apr 2026

Tiffany

Clean, nice staff

Family_with_children

10/10

Exceptional

06 Apr 2026

Monica

Your front desk attendant last was was honestly a PRINCE! I got in late and he was so accommodating & kind. I’m sad I forgot his name, but he should definitely be praised for OUTSTANDING customer service.

Thank you!

Self

10/10

Exceptional

04 Apr 2026

Allison

We absolutely loved this hotel. Honestly it checked all of the boxes: free, delicious breakfast, close to the city/transport, clean/good staff! If you're looking to book a trip to NYC but don't want to stay in the hustle and bustle, this hotel is great since it's only about a 5 minute train to the city.

Friends_and_family Family

10/10

Exceptional

04 Apr 2026

iresha

Easy access to New York city and liberty island. Path train station is in walking distance. View was magnificent. Rooms are upto date and breakfast was excellent. So many varieties and fresh. Highly recommend this location for anyone.

10/10

Exceptional

03 Apr 2026

Lijie

Perfect love it

Family

8/10

Excellent

03 Apr 2026

Mary

The breakfast had a nice selection but the berries were frozen and not fully defrosted. The rugs on the sixth floor had a lot of stains. The gym mat was very old and the cleaning wipe dispenser was empty. The location was great but there were two people smoking pot outside the front door when we arrived so the entry reeked of pot. There were people arguing in the hallway outside our room on Saturday night after 10 pm.

Partner

10/10

Exceptional

01 Apr 2026

Anbuselvan

Clean room | courteous staff

Friends_and_family Family

8/10

Excellent

31 Mar 2026

HADDA

Not enough diversity for breakfast

Friends_and_family Family

6/10

Pleasant

31 Mar 2026

JoAnne

Location was the best part.

Friends_and_family Family

8/10

Excellent

31 Mar 2026

YUANYUAN

Over

10/10

Exceptional

30 Mar 2026

iresha

Nice clean room with mini kitchen good for families. Location is very close to path trains and other transportations. View is spectacular and breakfast was outstanding. Staff was friendly and get the job done with in a timely manner. Highly recommend this place for everyone.

Family_with_children

10/10

Exceptional

30 Mar 2026

Judith

Breakfast menu excellent. The food area was small and ridiculously crowded though.

Staff was helpful and friendly and hotel location was on the waterfront and lovely skyline scenery.

Partner

10/10

Exceptional

30 Mar 2026

Chu Han

Good for the price. The fruit could be a bit fresher, but everything else are all good.

Friends

10/10

Exceptional

29 Mar 2026

Catherine

The breakfast was excellent with many options! Best hotel breakfast by far!!

Family

10/10

Exceptional

27 Mar 2026

Michelle

The staff were all so helpful and nice! Felt very comfortable at home!!!

Family_with_children

10/10

Exceptional

24 Mar 2026

Edward

Great stay!

10/10

Exceptional

23 Mar 2026

Richard

As usual, the room was clean and quiet. Staff were friendly and helpful. I recommend this Hyatt in Jersey City as a lower cost alternative with more spacious rooms than the hotels in Manhattan just across the river. It is one PATH stop away from the WTC station in Lower Manhattan with connections to the NYC subway.

Family

8/10

Excellent

23 Mar 2026

Wakako Hiroyuki

The view at TR is worth taking a look!

Partner

10/10

Exceptional

22 Mar 2026

Arta

Absolutely loved my stay! The room was clean and cozy. I especially appreciated the kitchenette, it made my stay so much more convenient. The location was perfect too, with everything within walking distance, which made exploring so easy. I’d happily book this room again and highly recommend it to anyone looking for a relaxing, pleasant stay.

Self

10/10

Exceptional

22 Mar 2026

Kyle

I had a great experience at the Hyatt House. The property was very clean and the rooms were well-appointed and comfortable. The staff was incredibly nice and helpful throughout my stay, and you really can't beat the views from the hotel. The breakfast was also a highlight—definitely better than your average hotel spread.

The only thing missing for me was a pool, but I know that’s a personal preference. Overall, a top-notch place to stay and I’d definitely return!

Self

10/10

Exceptional

21 Mar 2026

Corbin

Stay was amazing easy to get around everywhere without driving

10/10

Exceptional

21 Mar 2026

Michael

Conveniently located next to ferry to NYC, amazing view of the city. Breakfast is solid. Definitely staying here again!

Family_with_children