Hyatt Regency Jersey City on the Hudson

United States , New York Area - NY
JERSEY CITY, 2 Exchange Place
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100 reviews shown

2/10

Poor

21 Jun 2026

Dana

So disappointed. I love Hyatt properties but this one was the worst! Staff were so rude and not accommodating at all. We did not feel safe or comfortable in the room and staff refused to accommodate us. Valet was a joke. There were cars parked in the charger spot and we were unable to charge our EV. Valet staff did nothing to help and shrugged their shoulders when we asked for assistance. Horrible customer service!! Not worth the money that we paid. Pool was out of service. Bar staff so rude!

Friends

10/10

Exceptional

19 Jun 2026

Jean

Everything was excellent 🙏

Self

10/10

Exceptional

16 Jun 2026

Daryl

Room was immaculate; staff was very friendly and attentive; and, parking with charging station was available through valet.

Partner

2/10

Poor

14 Jun 2026

Greg

The hotel’s location is excellent, but unfortunately the service left a lot to be desired.

From the moment we arrived, the atmosphere felt unwelcoming. Aside from a few members of the cleaning staff and one or two front desk employees, our presence was met with indifference. We were traveling with a service dog and found ourselves repeatedly having to justify his presence nearly every time we entered the hotel, which became both frustrating and uncomfortable.

Communication was also a major issue. Calling the front desk from our room was virtually impossible, as no one ever answered. On multiple occasions, I had to go downstairs in person, only to find several staff members behind the desk with no guests waiting in line.

While the location is a definite advantage, the level of service does not justify the price. For a similar cost, I would recommend staying in Manhattan, where you can find much better customer service and hospitality.

Pet

2/10

Poor

14 Jun 2026

Greg

The hotel’s location is excellent, but unfortunately the service left a lot to be desired.
From the moment we arrived, the atmosphere felt unwelcoming. Aside from a few members of the cleaning staff and one or two front desk employees, our presence was met with indifference. We were traveling with a service dog and found ourselves repeatedly having to justify his presence nearly every time we entered the hotel, which became both frustrating and uncomfortable.
Communication was also a major issue. Calling the front desk from our room was virtually impossible, as no one ever answered. On multiple occasions, I had to go downstairs in person, only to find several staff members behind the desk with no guests waiting in line.
While the location is a definite advantage, the level of service does not justify the price. For a similar cost, I would recommend staying in Manhattan, where you can find much better customer service and hospitality.

Partner

8/10

Excellent

11 Jun 2026

Thalia

Overall, it is a very good, comfortable hotel with a nice amenities and a great location for getting into NYC. Decently updates and very friendly staff. The parking / valet situation is a big challenge - and need a lot of lead time to get your vehicle and plan accordingly. We had so much stuff due to a wedding that offsite or self park was a challenge.

Family

10/10

Exceptional

11 Jun 2026

Kelly

Valet at entrance in a busy area like the location of this Hyatt was really helpful ($53 for one night as of 6-5-26). The hotel is updated with a large dining room overlooking the Hudson River and downtown NYC which is superb. The room was very modern/updated, very clean, well lit, lots of outlets and lighting options, see through refrigerator so you don't have to open the door to see its contents or forget your leftovers. My room was quiet and comfy. This is a FANTASTIC option to staying in New York if you are sightseeing. The NJ PATH (micro train that takes you across the Hudson and into many different areas of NYC) is within 100 feet of the entrance to the Hyatt and the Ferry is another block down the river walk. The Jersey City Paulus Hook neighborhood is safe (I've worked here for 20 years), lots of restaurants, food trucks, lovely river walk, piers extending into the Hudson with wonderful NYC views, great breeze off the river, good pricing for rooms. I highly recommend.

Self

4/10

Poor

08 Jun 2026

Jay

I put a $300 deposit for this hotel that should have gone toward my bill. Instead, I was charged an additional $600 more than the Hotels.com receipt said I still owed. The only reason I chose this hotel was the price I was able to get but ended up paying more than I wanted. Communication between Hotels.com and the property clearly need improvement. And the pool was closed for my entire stay, which took away from the enjoyment of my trip.
When I looked for available parking, I was happy to see it was available at the hotel- only to find out it was valet only, and that my car would be parked two blocks down in the Whole Foods parking garage. This was another reason I chose this property, for its on site parking, but that wasn’t the case.

Friends_and_family Family

8/10

Excellent

08 Jun 2026

Jordyn C

Super convenient location for an option just outside of NYC, as the PATH train is steps from the exit. It also has a great bar/restaurant with an amazing view of the skyline over the Hudson.

Our only issue was that we called to ask if we could check in early, and were told it was no problem. This lead to us heading there early, then when we got there we were informed about the early check-in fee. To be clear, my issue is not the existence of the fee, rather my annoyance is that we called to inquire and were not informed of the fee over the phone.

Partner

10/10

Exceptional

08 Jun 2026

Gonzalo Javier

El desayuno es un poco car y hay opciones mejores a poca distancia del hotel donde se puede tomar desayuno mas barato y mejor. Aunque el buffet de desayuno es bastante completo

Self

10/10

Exceptional

07 Jun 2026

Anthony

From check in to check was great! Only real complaint was the parking fees at the hotel they are alil outrageous everytime you come and go you have to pay other than that it’s a great hotel

Partner

10/10

Exceptional

07 Jun 2026

Jessica

Excellent hotel and location!

Partner

10/10

Exceptional

06 Jun 2026

Stephanie

Absolutely loved the location, the atmosphere of the hotel and the room was quite comfortable. We will be back!

10/10

Exceptional

05 Jun 2026

Adrianna

My room was newly renovated and had a great view. The staff were helpful and professional housekeeping as well. Parking was a little backed up at times other than that great location with a wonderful boardwalk to enjoy the River.

Self

8/10

Excellent

04 Jun 2026

jacqueline

Bar is beautiful with a nice view

Partner

10/10

Exceptional

03 Jun 2026

RAVICHAND

Excellent place to stay. Center location to all the destinations

10/10

Exceptional

02 Jun 2026

Kristina

Great location with beautiful views. The staff was incredibly friendly and helpful. The PATH is located right next door which makes traveling into NYC easy.

Friends

10/10

Exceptional

02 Jun 2026

Kumho

Family_with_children

10/10

Exceptional

01 Jun 2026

Diane

Front desk staff (Wilde) was wonderful!

10/10

Exceptional

31 May 2026

Rowan

Brought Me a new ironing board.

Self

6/10

Pleasant

31 May 2026

Charles

Walls are very thin can hear everything in halls and other floors. Parking situation was a mess but made best of it.

Partner

2/10

Poor

30 May 2026

Adam

Had a flat tire the evening before check-in. Holiday weekend, so I could not get it replaced before the next day in the evening. I missed the cancellation window by less than one day. Wouldn't let me cancel for a refund, move the date, or extend any credit of any sort. Buyer beware. Sad part is we are still planning a trip to the area but we will never book with Hyatt again.

Friends_and_family Family

8/10

Excellent

30 May 2026

Elena

Everything was clean and well-maintained. Staff was friendly and quick with checking us in.

Family

10/10

Exceptional

30 May 2026

Yssa Rubi

We had an awesome and truly relaxing stay. The location is excellent—close to everything we needed and perfect for unwinding. The overall atmosphere made our visit feel effortless and enjoyable.

Family_with_children

10/10

Exceptional

29 May 2026

Jeanette

The rooms were so clean.

Family

6/10

Pleasant

27 May 2026

Jim

Their pool has been under renovation for over a month and there was no notification or was signage visible when checking in. Our kids were very disappointed to find out the pool was closed due to renovations. The parking situation was awful and very inconvenient when we attempted to check in. The parking should be better designed to accommodate several vehicles when checking in, as opposed to one lane and only space for 1 vehicle when dropping off or picking up guests at the front entrance. View was great, room was spacious and breakfast specials not attractive enough for guests.

Family_with_children

10/10

Exceptional

27 May 2026

Nirmal

I had second thoughts till I actually showed up here but once I reached here I was more then amazed. This is once in a lifetime property. Am beyond happy that i stayed here.

Family_with_children

10/10

Exceptional

26 May 2026

Kimberly

Great location. Easier to the ferry than we expected. We wish the pool would've been open. This hotel is a hidden treasure!
Gregory's coffee was awesome each morning en rout to Ferry. We wish the Ferry schedule and train schedule would've been easier to access from our room or lobby posted daily.

Family_with_children

10/10

Exceptional

25 May 2026

Mathias

A great place to stay. We stayed one night before our cruise.

Partner

10/10

Exceptional

23 May 2026

Gregory

We definitely enjoyed our stay. We had drinks and snacks and enjoyed the breakfast before leaving. The room was clean and well keep (and we especially liked the bath gel). The staff was kind and helpful. The view was incredible. Nice weekend getaway.

Partner

10/10

Exceptional

22 May 2026

Matthew

Great location close to public transportation very nice place and clean too

Partner

6/10

Pleasant

20 May 2026

miyoung

Refreshed and good conditions in terms for building maintenance.
Bedding has a little crum like stuff for two days. Escalator going up to the lobby was broken for whole 4 days.

Family_with_children

6/10

Pleasant

19 May 2026

Mont

nobody answered the phone. sink backed up.

Self

10/10

Exceptional

19 May 2026

Malay

Fantastic location with one of the best views of the Manhattan skyline, which itself is worth an experience. The hotel is clean, stylish, located conveniently for walks or a train to NYC, and well equipped with amenities. Parking can be an issue at this particular location, in which case one option is to park on floors 4-7 at Whole Foods a block away.

Partner

10/10

Exceptional

18 May 2026

Lawrence

Everything was clean, Bartender was amazing

10/10

Exceptional

18 May 2026

Syed

Hotel was great and very clean. Staff seemed very busy and not friendly or helpful.

Family_with_children

10/10

Exceptional

18 May 2026

Chun

Stayed here on a few occasions. Never disappoints!

Friends

8/10

Excellent

16 May 2026

HUI

Location is great great location

Family

8/10

Excellent

12 May 2026

Alexandra

Second time here.
Disappointed that the only brunch options were a few things on the menu--we'd thought it was Mothers Day brunch --but the menu, overall, was solid, and intriguing.
Good variety of choices for various levels of appetite and various tastes-pasta, meats, salads, fish, sides, sandwiches.
Our meals were very very good!
The 4 of us agreed the sticky rice appetizer was the best we'd ever had. Sushi was also very good- fresh and tasty.
Filet was done perfectly. Honestly don't remember what else everyone had, but we all really enjoyed our food. Sides were also excellent. Asparagus was cooked properly-still green, a tiny bit of crunch. Truffle tater tots were one of my favorite things I've eaten in a long time, and I don't even love truffle. Mild flavor,& crispy. Delicious.
Cocktails were well-done.
Coffee was kind of gross---super-weak. The after-meal espresso, tho, was excellent -strong and frothy.
We don't do dessert often, but we made a great choice ordering here. The chocolate gelato was honestly some of the best we'd ever eaten. The little donut dessert-served on a cute \"Ferris wheel-\" type server, was AMAZING.
Love the view from inside as well, from almost every seat in the place.
Bathrooms were clean and well-stocked, even through a very busy Mothers Day rush.
Staff, from check-in to exit, was professional and friendly, and professional-looking.

10/10

Exceptional

04 May 2026

Vicki

Lovely hotel right on the Hudson. Get a room with a city view!

Self

10/10

Exceptional

01 May 2026

Juned

Good stay!

6/10

Pleasant

29 Apr 2026

Adam

Very clean room. Terrible bed, terrible pillows. Also asked for early check in and when I got there they told me I would be charged for it which was never told prior. So I had to wait 2 hours bc I didn’t want to wait or pay bc I was never told. That’s not right.

Business Self

10/10

Exceptional

29 Apr 2026

Lisette

Staff was friendly. The room and amenities in the hotel were clean

Friends

8/10

Excellent

25 Apr 2026

Nicolas

Night light under the bed was faulty and wouldn't turn off for ages and the phone didn't work but other than that, everything was great. Clean towels daily and fresh bottled water and a great view of Manhattan.

Partner

10/10

Exceptional

25 Apr 2026

Deanne

The staff were amazing! The view was perfect to see the city and the Statue of Liberty! My daughter was in awe and it made a world of difference in our trip! Another cool thing was the pool table and shuffle board table in the lounge. The kids had so much fun.

Family_with_children

4/10

Poor

22 Apr 2026

Faye

Staff was friendly. Services were basic. Children covered in bed bug bites.

10/10

Exceptional

21 Apr 2026

David

Clean.

Friends

10/10

Exceptional

20 Apr 2026

Paul

Beutiful

Self

8/10

Excellent

20 Apr 2026

Bruno

Check in was not great. Had to wait long. Parking was far away. Had carry my luggage 3 blocks. No good. Parking is not on site.

Friends

10/10

Exceptional

17 Apr 2026

Chun

Great view and easy access to Manhattan.

10/10

Exceptional

14 Apr 2026

JIGNASA

Excellent

10/10

Exceptional

10 Apr 2026

Valerie Anna

Clean room, friendly staff

Self

10/10

Exceptional

09 Apr 2026

Jorge

Great location and property

Business

10/10

Exceptional

06 Apr 2026

Felicia

The hotel was excellent. However, the quality of the food at the restaurant was horrible. I would definitely stay at the hotel again. The service was phenomenal. I wouldn’t patronize the restaurant though.

6/10

Pleasant

05 Apr 2026

Jaehoon

The night view was stunning, and the bedding was exceptionally clean and comfortable. However, the crane floating on the water produced eerie noises throughout the night, making it difficult to sleep. In addition, the parking lot was extremely far away, leaving valet parking as the only option - and even then, there were no in-and-out privileges, which was very inconvenient.

6/10

Pleasant

05 Apr 2026

saroj kumar

Did not get a nice reverside room after paying too much for Proprty .
Parking is still guest responsibility.

Family_with_children

10/10

Exceptional

05 Apr 2026

June

Great location. Lots of restaurants and access to the subway. Restaurant at the hotel was good. Friendly staff and great view of the city.

Friends_and_family Family

10/10

Exceptional

03 Apr 2026

Scott

Clean room as pictured

8/10

Excellent

02 Apr 2026

jieun

The line for valet parking was long, and even just driving in and turning around was difficult. Furthermore, self-parking and having to carry my luggage back was inconvenient.

Family

10/10

Exceptional

01 Apr 2026

MOHAMED

Great staff, and location.

Partner

10/10

Exceptional

01 Apr 2026

Merkisha

The views are everything! I didn’t try the breakfast or the bar but the staff was polite, rooms were cleaned, and the views are just amazing.

Self

10/10

Exceptional

31 Mar 2026

Ram

Yes

10/10

Exceptional

30 Mar 2026

Marielyne

Beautiful

8/10

Excellent

30 Mar 2026

Sharon

Parking situation was horrible. When charged an enormous fee for valet, yet after following their verbal directions, still had to wait HOURS for car to be retrieved even after paying for it ahead of time!! Closet self parking was three blocks down the street and it was cold which is why we chose valet. Also, at these rates, there was no room service or at the very least, breakfast buffet since there was no room service!

Family_with_children

10/10

Exceptional

29 Mar 2026

Jennifer

Very nice hotel, beautiful views, food was excellent

Friends

10/10

Exceptional

29 Mar 2026

Pavlo

One of the best

10/10

Exceptional

28 Mar 2026

Sofiia

8/10

Excellent

24 Mar 2026

Tayeb

Except noisy rooms during our first night, the stay was great and convenient just across from NYC. The staff were very welcoming and professional especially Walid at the front Desk. Parking isn’t very convenient but that’s NY.

Family_with_children

6/10

Pleasant

24 Mar 2026

David

A standard 3* experience. Decent room, good gym. Bar area with views of Manhattan across the Hudson was the best feature. With two exceptions, staff were impersonal and unwelcoming. Request for a late check out was met with a ‘we’re completely full’ response despite very good room availability showing on line. Breakfast buffet poor value. Go to ‘Maman’ round the corner.

Partner

6/10

Pleasant

23 Mar 2026

Justin

Morning staff was exceptional and lovely hosts

Family_with_children

10/10

Exceptional

22 Mar 2026

Miguel

Love the hotel

Partner

10/10

Exceptional

22 Mar 2026

Sahara

Room and service was really good

Partner

10/10

Exceptional

19 Mar 2026

Kristin

Yes

Family

8/10

Excellent

16 Mar 2026

Ronnel

Clean rooms

Partner

10/10

Exceptional

16 Mar 2026

Mereoni

Breakfast was excellent and even when it was buffet, we received fine dining service 👌

Family

10/10

Exceptional

14 Mar 2026

Robert

Good location and friendly staffs

Self

10/10

Exceptional

14 Mar 2026

Alain

👍👍👍👍

4/10

Poor

14 Mar 2026

Ridwan

Room is not as expected and it was not NY View until we complaint.

4/10

Poor

08 Mar 2026

Elaine

Staff at the lounge was rude, pool was not heated and in deplorable conditions. Definitely not as advertised

Partner

10/10

Exceptional

08 Mar 2026

Ian Ray

Staffs are all hospitable and superb in service.

Friends

10/10

Exceptional

07 Mar 2026

Oscar

Great stay here!

Family_with_children

4/10

Poor

03 Mar 2026

Nadia

Rooms need upgrades

Partner

10/10

Exceptional

03 Mar 2026

Vincent

Great

10/10

Exceptional

01 Mar 2026

Tahida

Clean, staff was very nice , enjoyed my stay

Partner

10/10

Exceptional

28 Feb 2026

Ambra

The hotel and the amenities were amazing. The staff were great and the bar was top notch.

8/10

Excellent

22 Feb 2026

Nicholas

Room wasn’t fully clean but other than that staff was amazing.

10/10

Exceptional

22 Feb 2026

JUAN

Great Service, breakfast was with everything you need.

10/10

Exceptional

19 Feb 2026

Scott

Clean room, slept great!
Courteous staff
Will certainly stay here again

Self

10/10

Exceptional

14 Feb 2026

Yan

nice location and good service

10/10

Exceptional

14 Feb 2026

Akanksha

Very clean bathroom, beautiful room, speedy check in

Leisure

10/10

Exceptional

14 Feb 2026

Darrius

Clean room, gorgeous view!

Partner

10/10

Exceptional

08 Feb 2026

Manav

We loved to stay here but hotel wifi is too mush slow and some the telephone doesn’t work.all other the staff was so good and nice rooms.

Leisure Friends

10/10

Exceptional

02 Feb 2026

Sumi

Nice gym, nice view that was perfect place for me Thank you so much!

Leisure Self

10/10

Exceptional

27 Jan 2026

Felice

Excellent restaurant. Great burgers and wings. All food very fresh. Great staff.

Leisure Partner

10/10

Exceptional

27 Jan 2026

Douglas

Great stay - even better view.

10/10

Exceptional

26 Jan 2026

TRAM

We arrived before 3pm and was getting a room right away. The Exchange Station is next door so we rode the PATH train to World Trade Center station across the Hudson River in just 3 minutes. So convenient!

Leisure

10/10

Exceptional

11 Jan 2026

Bailee

Incredible staff at check in!! Beautiful hotel in a convenient location beside the PATH station.

Partner

6/10

Pleasant

10 Jan 2026

Aramis

Very disappointed with the false advertisement of a heated pool. My family booked this hotel specifically because it claimed to have a heated indoor pool. The pool was unbearably cold and we could not enter. When I called the front desk to simply ask if the pool temperature is regulated because we thought perhaps it needed to be adjusted, the rep answered combatively stating they are by the river and the pool is not a hot tub. That response felt very short and rude when they could have simply stated it could not be heated. In a cold hotel in the dead of winter, their pool is useless unless you want a cold plunge.

Leisure Family

10/10

Exceptional

08 Jan 2026

Daniel

You can beat the views of NYC. Splurge for the water view you won’t be disappointed- the promenade is perfect for a quiet stroll or romantic walk after dinner . Hotel is close to shops and restaurants all walkable. We will be back for a quick overnight stay.

10/10

Exceptional

07 Jan 2026

Maria

Clean and the hotel smells really good once you step in.

For the facilities, never tried. Indoor pool is small.

Leisure Family