Sonesta Simply Suites Jersey City

United States , New York Area - NY
JERSEY CITY, 21 Second Street
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100 reviews shown

2/10

Poor

13 Mar 2026

Rangel

Muy mala atención al cliente en la entrada

10/10

Exceptional

12 Mar 2026

Jim

Great location, reasonable and close parking

10/10

Exceptional

12 Mar 2026

Ari

Fantastic stay - everything was really wonderful

10/10

Exceptional

11 Mar 2026

William Michael

Beds and climate were great

10/10

Exceptional

11 Mar 2026

Neha

My stay was exceedingly pleasant.

10/10

Exceptional

11 Mar 2026

Heo Jeng

Plenty of nice shops nearby within walking distance. Very convenient and safe.

Family

10/10

Exceptional

11 Mar 2026

Nateaya

The heat was set only to 72, Pretty cool night. Membership allowed early check in.

Family_with_children

8/10

Excellent

10 Mar 2026

Min Jun

good location with a big kitchen. Good with a family

8/10

Excellent

01 Mar 2026

John

Even though they let us check in early. The 5th floor rugs in all rhe rooms were getting cleaned. We are glad to be able to check in early and we had plans to do something as soon as we got there , so cleaning the rugs wasnt such a big deal

Partner

8/10

Excellent

28 Feb 2026

John

Clean room, kitchenette was nice to have. No problems

Partner

6/10

Pleasant

27 Feb 2026

Paul

The reception area was clean and front desk person very polite and accommodating.

The room was clean. However, there was no ice in the freezer. I went to the front desk and they let me know there are no ice machines on property. She suggested I turn on the ice maker in the freezer. There was no ice maker in the freezer.

If you want cold drinks, bring ice!

Partner

10/10

Exceptional

26 Feb 2026

Mary

The staff at the reception desk were great at helping me navigate the light rail system and the local coffee shops

10/10

Exceptional

25 Feb 2026

Kyshon

Amazing!

Self

10/10

Exceptional

23 Feb 2026

Elizabeth

Nice staff, clean room, great location

Self

10/10

Exceptional

20 Feb 2026

Diane

Clean room and amenities. The queen studio was more than adequate size and dishes; utensils and appliances were very clean. I especially liked that the parking lot was gated with key card entry. The staff was friendly and more than accommodating.

Self

10/10

Exceptional

16 Feb 2026

Amber

Room was very clean, front desk was helpful convenient location.

Business Partner

8/10

Excellent

16 Feb 2026

Edward

They

6/10

Pleasant

14 Feb 2026

George

Leisure Partner

10/10

Exceptional

29 Jan 2026

William

Room was imaculate, front desk staff was very efficient and polite. Loved that there was a microwave and coffee maker in the room. Grab and go allowed me to get a quick, microwaveable dinner without having to find a restaurant

Business_and_leisure Self

10/10

Exceptional

28 Jan 2026

MUSTAFA

Grear staff, convenient location

Leisure Family

8/10

Excellent

20 Jan 2026

Keerthana

Clean room and helpful staff.

Leisure Friends

8/10

Excellent

11 Jan 2026

Stuart

Clean, well appointed room. Great location. Available parking (for a fee) was anlso a big plus. Only negative was the noise from the light rail train outside. Suggest people request a room on the other side of the building from the light rail track.

Leisure

10/10

Exceptional

10 Jan 2026

Jonna

Clean

Leisure Self

2/10

Poor

30 Dec 2025

Sheeraz

It’s worth it I paid almost 400 looks like motel

Leisure Partner

10/10

Exceptional

27 Dec 2025

Blake

Spotless, and excellent service 10/10.

Leisure Friends

10/10

Exceptional

23 Dec 2025

George

Everything was great

4/10

Poor

18 Dec 2025

Michael

Not a good value given the pricing. Also, staff were consistently rude and not helpful.

10/10

Exceptional

17 Dec 2025

Orlando

Nice hotel
Good location
Only complaint is the motion sensor on the bathroom light. Light would turn off while I was in shower.

10/10

Exceptional

15 Dec 2025

Deborah

I will recommend staying at this hotel. The staff was really nice

Leisure Partner

10/10

Exceptional

15 Dec 2025

Brianna

Safe, clean, and walking distance to the PATH station! Beautiful view of the city!

10/10

Exceptional

15 Dec 2025

Aaron

This is one of thie nicer hotel's around, the staff were amazing. Everything was clean and comfortable.

Business Self

10/10

Exceptional

14 Dec 2025

Julie

great staff

Leisure Family

8/10

Excellent

12 Dec 2025

Mark

Good: Staff was great and suites were nice! Check in was quick and easy. Ferries to Manhattan, Statue of Liberty and Ellis Island within walking distance. Plenty of good food within a five minute drive. Private parking that is come and go.

Room for improvement: Top floor, so showers had low pressure, with a few dirty spots up top. I am a taller person so I often see dust & dirt higher on walls and ceilings.

Friends_and_family Family

8/10

Excellent

09 Dec 2025

Corrina

I should have looked at the description online because I didn’t realize it was an extended stay hotel and they only did room service once a week. Plus there’s no breakfast. No amenities whatsoever. The one light to the whole stay was free laundry. Plus the location was prime, easy access to PATH.

Partner

8/10

Excellent

03 Dec 2025

Annesley Niroshan

Yep

Business Self

10/10

Exceptional

02 Dec 2025

Javier

Staff are friendly and helpful

Leisure Family

10/10

Exceptional

30 Nov 2025

Donald

Very clean and facility was updated

Leisure Family

10/10

Exceptional

29 Nov 2025

Sherita

Very clean room that came with all of the amenities. I loved the full size refrigerator & microwave. It was great being able to cook your food in the room & keep your leftovers good. I will stay again when I come to town to visit.

Leisure Family_with_children

4/10

Poor

29 Nov 2025

michele

I was then met by an employee named George, whose behavior was shockingly rude, dismissive, and just not nice or welcoming. Instead of offering understanding or help, he made the process difficult and confrontational. He spoke with an attitude, showed no empathy, and made it clear he did not care about the situation. He insisted on up charging me to move to a quieter room, which felt punitive and completely unnecessary after I had just checked in.

This treatment alone would have been upsetting, but what happened regarding my emotional support animal made the situation significantly worse. I travel with my dog because I suffer from severe anxiety and depression, and the first employee had immediately acknowledged this without issue. George, however, chose to challenge it, question it, and turn it into a problem. Instead of showing sensitivity, he insisted on charging a seventy five dollar fee and repeatedly said we could speak to the manager about it.

Being treated this way during the holiday season, while managing grief and anxiety, was incredibly hurtful. It made me feel dismissed in a moment when I was vulnerable and already struggling. This was not simply poor customer service, it was a complete lack of compassion.

6/10

Pleasant

27 Nov 2025

Chaitanya

My stay at this hotel was disappointing overall. The staff was generally rude and unaccommodating. Despite having a late checkout approved a day in advance, I was repeatedly harassed about checking out on time, which made the experience unnecessarily stressful.

Guests should also be aware that the property is located immediately beside the light rail, which makes the rooms noticeably noisy throughout the day and night. It’s not a complete deal-breaker, but definitely something to keep in mind if you’re a light sleeper.

Additionally, room service is only provided once a week, which is unusual for the price point and should be made clearer upfront.

Overall, the location is convenient, but the service and environment left a lot to be desired

Business

10/10

Exceptional

25 Nov 2025

Christopher

Staff were helpful and friendly. Room was clean and I enjoyed my stay for the most part. I had a room facing the train tracks and the sounds would sometimes bleed through the windows closed.

Business Self

8/10

Excellent

25 Nov 2025

Tikeon

Clean friendly

10/10

Exceptional

24 Nov 2025

Cesar

Excellent location and customer service from Juan and Cristina at the front desk. Big and spacious room and looks new and modern

Leisure Family

8/10

Excellent

18 Nov 2025

Kelly

Looks like the place was renovated since my last stay there. They should offer a full breakfast though. A hotel like this will be highly appreciated with FULL breakfast offerings. I usually book stays at hotels with breakfast now. All the ones in this area that offered Full breakfast, were booked. I only chose this hotel because it's close to the river with a good nightlife.

Business Self

6/10

Pleasant

17 Nov 2025

Grace

They

10/10

Exceptional

13 Nov 2025

Jerry

Always very clean.

Business Self

8/10

Excellent

11 Nov 2025

Louise

Good lock it the bathroom needed some updating.

Partner

10/10

Exceptional

09 Nov 2025

Michael

Convenient location to Exchange Place and the Holland Tunnel. Friendly staff and nice room.

On my list for future stays if I need to be close to Manhattan!

Business_and_leisure Family

8/10

Excellent

08 Nov 2025

Shondra

The area and everything was nice but I didn't like having to take my dirty towels to the front desk to swap for clean ones. I figured after spending $400 plus on some nights that I could at least get towels delivered to the room.

Business_and_leisure

6/10

Pleasant

06 Nov 2025

Christopher

The room was clean and comfortable and so was the bed. The location was great too. Unfortunately the shower didn’t function properly. It came out as a trickle and most of the water went directly down the drain from the lower faucet. I let the staff at the front desk know but they didn’t even offer an apology.

Partner

2/10

Poor

05 Nov 2025

Teng

Shower head is not working properly and shower sink blocked. We asked the front desk to send someone to take a look and answer was our shower are all like this. At the time we left, the water was still sitting in the sink. Also, stayed for two days and no one cleaned our rooms. We were told that 2 day stay does not get this services.

Friends_and_family Family

6/10

Pleasant

04 Nov 2025

Jason

1st night was terrible due to room sharing a wall with on-site gym. Someone decided it was ok to start slamming weights on the ground and throwing a ball against the wall at 2am. Staff had to intervene after I asked the other guest to please stop and they wouldn't. Room was clean, staff was friendly. There are not alot of dining options within reasonable walking distance but close to the ferry and PATH train to Manhattan. Views of NYC skyline nearby are breath-taking

Leisure Partner

8/10

Excellent

04 Nov 2025

Laura

Clean, comfortable bed and pillows. Basic no frills but nice and hotel clerks nice and friendly. Will stay again!

Business Self

10/10

Exceptional

02 Nov 2025

Tracey

I found the room to be just what I needed. It was very clean, the bed was comfortable and there were nice towels and plenty of them.

10/10

Exceptional

30 Oct 2025

Gary

Very accommodating. I was able to enjoy an early check in.

Business_and_leisure Self

8/10

Excellent

29 Oct 2025

Shannon

Clean room snd the bed was like a cloud! Enjoyed my stay.

Leisure Self

6/10

Pleasant

27 Oct 2025

jorgen

Bring your ear plugs - they put me on the path track side. Trains every 11/13 minutes and then frequency slows down after 1am before it picks up again in the am. Poor windows & shower. Seems like I get a crappy location every time I use hotels.com now a days for some reason. All the 4-5 stars are Europeans who use kitchen in unit and path to the city. Absolutely nothing in the area as well.

Friends_and_family Family

6/10

Pleasant

25 Oct 2025

Julia I

The property is short staffed at the front desk.

There was not even water in the room for coffee.

10/10

Exceptional

18 Oct 2025

Julian

Very clean and quiet

10/10

Exceptional

16 Oct 2025

Daniel

Great location. Easy to walk to restaurants and coffee shops. Close to waterfront. Very comfortable hotel.

8/10

Excellent

14 Oct 2025

Scott

Convenience of location

10/10

Exceptional

11 Oct 2025

gena

I loved thatbit was a full suite, near (less than one block) to the train that takes you to the subway station (one stop away), that take you into Manhattan.
Very clean. Staff was pleasent, friendly, and informative

Business_and_leisure Partner

10/10

Exceptional

11 Oct 2025

Cristal

We didn't have kids with us.

10/10

Exceptional

07 Oct 2025

Alyssia

Great location, great room, would stay again!

Leisure Friends

10/10

Exceptional

07 Oct 2025

Lindsey

The staff was friendly! The only thing was that some of the furnishings in the room were outdated

Leisure Family_with_children

10/10

Exceptional

05 Oct 2025

BreAnah

It was a great hotel, and it was very nicely located. There was a bunch of stuff around, transit wasn’t too far, overall great stay.

Leisure Partner

10/10

Exceptional

29 Sep 2025

Scott

Great stay

Friends_and_family Family

10/10

Exceptional

26 Sep 2025

Gregory

Friendly staff .super clean property. Close to Transport

Leisure Self

10/10

Exceptional

23 Sep 2025

Kajal

The property does not accept the security deposit without a physical card. The manager Juan was very understanding and helped me out with the situation like a pro.
Please make Apple Pay a payment method too!

Business Self

8/10

Excellent

19 Sep 2025

Nicholas

Good stay. Comfortable bed. Friendly staff.

Good stay. Very friendly staff and comfortable beds.

Business

8/10

Excellent

17 Sep 2025

Julie

Travel links into NYC excellent.

Commercial business district - only 2 or 3 places to eat in the evening nearby although there was a shopping mall within a 15 minute walk that had a good food court that was open during the day

Leisure Partner

10/10

Exceptional

13 Sep 2025

Ryan

Large suites at relatively competitive prices. The stay was enjoyable overall.

Leisure Friends

8/10

Excellent

05 Sep 2025

Kok Keng

Multiple long strands of hair left on shower curtains, some in sink.

Business_and_leisure Self

2/10

Poor

02 Sep 2025

Curtis

You basically will be paying top dollar for a good downtown New Jersey location. The staff are well, I want to say terrible but perhaps just overwhelmed and inexperienced. I did not enjoy my stay at all. Be mindful that the hotel is dead smack next to the NJ Light Rail, that’s great if you don’t mind ding and ding all night.

Business_and_leisure Self

10/10

Exceptional

01 Sep 2025

James

Close to two subway stations to get into Manhattan. Rooms were clean and spacious.

Leisure Family_with_children

10/10

Exceptional

31 Aug 2025

Tatiana

This is a great hotel. It has everything you need. They even have some appliances to borrow. The area is is safe , hotel is very clean. Great deal if you don't want to stay in the city. Close distance to the stations. I was impressed by this place...so convenient

2/10

Poor

26 Aug 2025

Melanie

I could barely breathe in my room because there was an overwhelming, pungent smell of urine. It’s a pet friendly hotel so I assume it’s dog urine on the carpet. I asked the front desk if they could change my room but they said they were sold out for the night. I told the front desk again in the morning and they said they heard and apologized but didn’t offer any concession. I called the customer service and they said they made a case but never followed up with me. I’ve been busy and just looked through my emails and still see no follow up, and I haven’t received any call from them. The location is convenient, there is some parking available though I also got the very last spot that evening, and the staff is decent. But I wouldn’t stay there again, or any other pet friendly hotel for that matter.

Leisure Self

8/10

Excellent

23 Aug 2025

Robel

Location is very nice

10/10

Exceptional

22 Aug 2025

John

Good choice for visiting nyc and great views from nearby

Leisure Family

10/10

Exceptional

21 Aug 2025

Maritza

Excellent location and awesome suites! Loved the area and the amenities at the hotel.

Leisure Partner

10/10

Exceptional

18 Aug 2025

Jamaine

Everything was cool I enjoyed it the security deposit is ridiculously priced

Leisure Partner

8/10

Excellent

15 Aug 2025

Brian P

Conveniently located to PATH, restaurants and more

The hotel is conveniently located near Path train, restaurants, and close to Hudson River with views of Manhattan skyline. Parking is outside and gated but doesn't have any security patrolling it.
The suite is a bit tight when you open the sofabed. The kitchen has a full size fridge, microwave, electric stove, & coffee maker. We checked out from the front desk a toaster so we could toast our bagels. You can check out other items to use but make sure you return it to the front. Overall, this place is a good choice to stay at.

Friends_and_family Family

10/10

Exceptional

11 Aug 2025

Dorian

Stayed for a wedding at a venue across the street. Very walkable and in a good area

Friends

10/10

Exceptional

10 Aug 2025

Daniel

Great spot. Very close to Manhattan via public transit!

Leisure Partner

10/10

Exceptional

10 Aug 2025

Claudia

Everything was great. The staff are very friendly.

Leisure Friends

6/10

Pleasant

05 Aug 2025

Marc

Nice Hotel. Clean simple. Good location

10/10

Exceptional

04 Aug 2025

Sebastien

Fantastic location, steps away from Subway and Ferry.

Picture yourself facing the best view you can get from Manhattan, while avoiding all the craziness.

You are minutes away from Manhattan, and minutes away from Liberty Park.

You get the best of both Worlds !

Leisure Family

10/10

Exceptional

29 Jul 2025

Christy

Nice, clean, quiet hotel.

The hotal was in a quiet neighborhood. Secure onsite parking. Nice staff. Close to subway. Theres breakfast places close by.

Partner

6/10

Pleasant

29 Jul 2025

Liz

Quiet. Average facilities.

Leisure Family

10/10

Exceptional

27 Jul 2025

Davion

Amazing!

10/10

Exceptional

27 Jul 2025

Michael

Awesome

10/10

Exceptional

26 Jul 2025

Joshua

The stay was great I love it!!!

8/10

Excellent

25 Jul 2025

Serena

The room didn't have air vents in the bedroom so it was warm in that area but cool in the common area when door was closed.

Leisure Family

10/10

Exceptional

24 Jul 2025

Bharath

Nice place with kitchen. If you are going as family it was like 1 bhk house. Very spacious. Only drawback was if you are staying multiple days they don’t clean the room. They do not collect dirty towels and deliver new towels. At the end of 3 day stay my room was overflowing with trash .

8/10

Excellent

24 Jul 2025

Stephanie

Overall a nice stay, there was a bloodstain on one of the pillows and the water pressure could be stronger.

Friends_and_family Friends

10/10

Exceptional

22 Jul 2025

JOSEPHINE PUI MAN

It was cleaner than many 5-Star hotels honestly. Everything was great! It could even be better if the refrigerator in my room didn’t make much noise.

Leisure Family

8/10

Excellent

21 Jul 2025

Steven

The hotel was clean comfortable. Location was great near path and waterway boat. Beautiful at night city lights

Friends_and_family Family

10/10

Exceptional

20 Jul 2025

Joey

Great room in a good location! The PATH station to World Trade is only a few blocks away and there are several upscale and casual restaurants around. The hotel’s paid parking is inside a secure lot surrounding the building. We came for a short stay to go into NYC and to visit the Statue of Liberty. Our city view room had an outstanding view of the Freedom Tower and surrounding buildings. Take a walk to the Hudson Waterfront and go out to the end of the pier at 1 Harborside Place for some great views. We talked to a proud local resident fishing there who said he thinks it’s the best spot for a frame-worthy picture with the city lit up at night.

Leisure Family

10/10

Exceptional

17 Jul 2025

Amber

Christina was great!

Leisure Self

4/10

Poor

14 Jul 2025

Joel

Location is the only reason this place has a rating, but the rooms are a bit outdated, the floor was sticky, the tv has now streaming services, no daily room clean up.

Business_and_leisure Partner