Hollow on the Square City Hotel

South Africa , W. Cape-Cape Town-Garden Route
CAPE TOWN, 9 Ryk Tulbagh Square, Hans Strijdom Ave, Foreshore
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50 reviews shown

6/10

Pleasant

21 Feb 2026

Ernest

Very nice staff comfortable bed

Partner

10/10

Exceptional

24 Nov 2025

Sara

Room nice; bathroom floor grout was grubby and nasty looking. Street beside hotel was noisy in the mornings. People asking for a quiet room should not be placed on the \"tree side\" of the hotel. Also, staff should not leave the window open; it was only after the first morning that we discovered it was open and let in more noise early. The receptionist was misleading when we asked how to see the penguins; the tour he recommended and bought was a miserable trip through housing developments and traffic. The driver was a horrible tour guide, angry and ill-tempered. The receptionist should advise guests that ride-shares have trouble finding the hotel and inform them where to tell drivers to pick them up and deliver them back to.

Friends_and_family Family

10/10

Exceptional

02 Jan 2025

Rakesh

Smashing stay

Really nice hotel with amazing room spaces. The staff are all very friendly and very helpful.

Friends_and_family Family

10/10

Exceptional

01 Jan 2025

David

Really good stay - thoroughly enjoyed!

Leisure Self

10/10

Exceptional

18 Oct 2024

Christy

I was in Cape Town for a few days for a conference. This was a great option at a lower price point than the official conference hotels. The room and bed were comfortable and the staff were all friendly. Breakfast was included and was a nice selection of hot and cold items. I didn't try the restaurant for other meals. They provide water and tea/coffee in the room. It is convenient to the convention center and other touristy locales and is bustling during the day. However, many locals strongly advised that you do not walk around the area after dark. So even though my colleagues were at another hotel around the corner, I used Uber after dark. It seemed silly but the local prices for Uber are very affordable and worth it. I would recommend this hotel and would stay there again.

Business Self

10/10

Exceptional

04 Jun 2024

Claus R.

Conveniently located for Exhebition Centre

Good location, waterfrontveasy accessiblebby foot

Business

8/10

Excellent

26 Nov 2023

Melissa

Friendly staff, clean, spacious rooms.

Business_and_leisure Partner

8/10

Excellent

10 Mar 2023

Eva

The staff was friendly and very accommodating

Leisure Friends

10/10

Exceptional

01 Nov 2019

Verified traveler

Location was ideal with a great bonus of a complimentary shuttle to and from the Waterfront (at set times). Room was spacious with generous supply of tea, coffee, toffee and cookies! Staff were very polite and helpful.

Leisure Partner

8/10

Excellent

21 Sep 2019

Verified traveler

All of the staff were very friendly and helpful. It was easy to get around the city from this location.

Leisure Partner

6/10

Pleasant

21 Jan 2019

Verified traveler

It does not really look like in the pictures. Rooms and lobby are renovated and are nice and clean. But the inside of the building is missing bits and pieces here and there that makes it look and feel less than what it could be, such as the inside of the elevator missing some stuff. Breakfast was quite unimpressive and service was slow in general, both restaurant and reception. The surrounding areas are not nice to look at during daytime and quite intimidating after dark but nothing happened.

8/10

Excellent

17 Jan 2019

Verified traveler

A nice hotel for decent rate. The area is not that great at night so taxis are recommended.

8/10

Excellent

20 Dec 2018

Gregory

All fine

There was a shower issue but it was fixed promptly. Breakfast/bar are basic but adequate. Parking was on-street but in a square with good security and extremely convenient being right at the hotel entrance.

Partner

8/10

Excellent

13 Dec 2018

Verified traveler

The room is spacious and comfortable. The location is good for a hub to see Cape town. Streets around the plavebid dirty

Business Self

8/10

Excellent

08 Dec 2018

Verified traveler

Good breakfast. Location was ideal for accessing V&A Waterfront and the City Bus tour.

8/10

Excellent

03 Dec 2018

Christine

Good

A fine hotel at a good price.

Friends

8/10

Excellent

26 Nov 2018

Verified traveler

Good quality for the price. Great location for conferences at the convention center.

Business Self

8/10

Excellent

19 Oct 2018

Mark

Nice stay in Cape Town

Good location. Helpful staff.

6/10

Pleasant

26 Apr 2018

Verified traveler

Happy choice.

Great place. Little too deep into downtown.

Partner

8/10

Excellent

04 Apr 2018

Verified traveler

lovely stay in the middle of town.

Very convenient location; intimate hotel and friendly staff.

6/10

Pleasant

02 Apr 2018

james

Nice quiet hotel and good location.

Couldn’t get WiFi all week. Says it’s free but it was rubbish so had to pay £50 for 3/4G.

8/10

Excellent

28 Mar 2018

Christine

Clean room

Great stay the WiFi did not work in the room I stayed in, the place was nice and clean. only stayed one night but the breakfast was great!

Family

4/10

Poor

16 Mar 2018

A C

Never again

Staff unfriendly and there was a sewage spill in the voyer.

8/10

Excellent

12 Mar 2018

radar

The hotel is tucked away in a little square - very charming. There is a bar area with indoor and outdoor seating. The breakfast is plentiful, with lots of choices. They were very good about keeping our luggage, both when we checked in early and had a late checkout.

10/10

Exceptional

04 Mar 2018

paul

Recommended

Good hotel in the heart of the CBD, large room, decorating a little tired, great shower, excellent and varied breakfast. Friendly and helpful staff.

10/10

Exceptional

02 Mar 2018

Theresa

Comfortable hotel in the City Bowl!

Spent the night here before flying out. Great location, easy access to good restaurants and shops. Great room, and very friendly and efficient staff. Excellent breakfast buffet too. We stayed in the 'Green Annexe', just off the main building Good, very peaceful. Highly recommend.

Partner

10/10

Exceptional

20 Feb 2018

Paul M

Good value in the heart of Cape Town.

Large clean rooms, situated in the heart of Cape Town. Breakfast good, staff very friendly. Good value for money.

Family

8/10

Excellent

19 Feb 2018

Shaun

Food was excellent

8/10

Excellent

07 Feb 2018

bcb

Great location and dining room

Next to center of town and near waterfront. Good lunch and dinner. Cooked my steak perfectly and great hamburgers. Rooms nice and very clean. Close to good market. I would stay there again.

10/10

Exceptional

04 Feb 2018

Waqar

Good!

Good hotel, equals to 3 star not 4 star.

Family

10/10

Exceptional

03 Feb 2018

Maria

Excellent service & friendly staff!

Excellent service!!! Our air conditioner had stopped working and when it couldn’t be fixed they were quick to offer us a new room without hesitation!!! The staff was always very friendly and helpsome which made our stay more enjoyable.

Partner

6/10

Pleasant

11 Jan 2018

Christina

Hollow on the Square over New Year

We stayed in Hollow on the Square for 3 nights over New Year. The staff were great, the rooms were fine apart from doors being too thin- -we could hear people coming and going, and the doors tend to bang when being closed. There was a New Year party in the open area next to the hotel, and it was so loud that it was if the party was in our room, and continued to after 2pm, so would not advise staying here if not planning a late night for New Year. We were not in the main hotel area but in the adjoining \"apartments\" which forms part of the hotel. The breakfast was adequate, though staff in the dining area were not so friendly. I would say it is fine for business stays, but could be quite over the weekends and holidays when businesses close down. The sister hotel is in a much better position for night life and cafe's etc., as most of the places around us were closed, and there was not much night life close by. There is a shuttle to the V&A waterfront, and it is not far to walk there during the day, but would not advise doing so at night. We used Uber most of the time during out stay, and found them to be reliable, and very reasonably priced.

Family

10/10

Exceptional

04 Jan 2018

Michael

Excellent value for money

The hotel is tricky for taxis to find, and while the building is aged, everything is clean and fresh looking. The staff were responsive and friendly to requests. Will stay there again when we return to Capetown and recommend it to people in Australia

Partner

10/10

Exceptional

29 Dec 2017

Asema

December trip

Great hotel. Room is big and clean. Great location. Very helpful staff. I would recommend all to stay at this hotel

6/10

Pleasant

08 Dec 2017

DEV

all well except water supply

Family

8/10

Excellent

03 Dec 2017

Jax

Clean ans modern hotel

Had a pleasant stay, staff was very accomodating as I had to delay check out due to unforeseen circumstances. Linens on bed were top quality. The only complaint was wifi waa very aporadic but that seems to be a common experience in South africa!

4/10

Poor

13 Nov 2017

Verified traveler

I wouldn't again

Hotel was kind of in a scary neighborhood and after sundown the city becomes a ghost town. The room I booked was in another building around the corner not actually inside the Hotel, very odd. Second day I was there the water didn't work at all. When I asked to move rooms, I was told no but you can use an empty room to take a shower. Most of the time the Wi-Fi didn't work ether. When I asked to get a little reimbursement due to the water situation I was told no. I also asked if I can get a free ride to the airport and told no. Poor customer service!

4/10

Poor

08 Nov 2017

adrian

Quite entertaining

Room fine, spacious, good breakfast as you will do it all by yourself. The rest is a slapstick: Day 1 no internet connection, even no network. Day 2: flooding bathroom sloping into the room. Day 3: no shower/water, broken pipe.

10/10

Exceptional

13 Sep 2017

Verified traveler

Nice hotel clean and close to the tourist points

It is close to the waterfront, you can walk, and it is close to several tourist places, the attention was great, all very friendly and the hotel very clean.

10/10

Exceptional

07 Jul 2017

Verified traveler

Fabulous breakfast

hotel room was spacious, with good amenities. Breakfast was superb!! Staff were always pleasant and helpful.I liked that restaurant staff remembered us from one day to the next and were very cherful.

Family

6/10

Pleasant

03 Jul 2017

Angelica

Not four star standard

For being a 4 star hotel I don't think the conditions were the best. The shower was dirty, there were no robe or slippers, the front desk did not have an adapter to borrow, air port shuttle was almost twice as expensive through the hotel compared to when I ordered an Uber myself. The isolation to the door was extremely bad, I woke up several times from people coming in and out of the elevator in the hallway outside my room. On plus side, the breakfast buffet was really good and roomservice had good food to very affordable prices.

2/10

Poor

04 May 2017

Aditya Rao

Hopeless & Useless hotel in Cape Town

Firstly location is very very bad. Had booked room for 4 nights had to check out within 2 days. Within two nights had to change my room twice.Bathrooms were pathetic. Despite checking out within two days instead of four I was not even refunded because of their bad rooms they have.

10/10

Exceptional

03 Apr 2017

Randle

Lovely courtyard hotel with central location

My stay at your hotel was very good. The restaurant is very good and I love the treed courtyard and central location.

10/10

Exceptional

24 Mar 2017

Ashley

Great Hotel, lovely staff.

Great hotel, friendly staff, nice location. Great bar / restaurant attached for meals at great value.