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Amor Arenal Adults Friendly

Northern Mountain Zone / Arenal · Costa Rica

7 Km Oeste Del Centro De La Fortuna En La Ruta 142View location

10.0/10Excellent346 Reviews
Cleanliness10.0/1010.0
Service10.0/1010.0
Comfort10.0/1010.0
Condition10.0/1010.0
Amenities10.0/1010.0
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  • Hotels with spa
  • Adults Only
  • Most popular

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Amor Arenal Adults Friendly

AT THE FOOTHILLS OF THE ARENAL VOLCANO, ON THE EDGE OF A VIRGIN FOREST CANYON. SHOWER OVERLOOKING THE RAINFOREST. WALK FROM YOUR ROOM TO OUR JUNGLE TRAILS. SOAK IN OUR HOT SPRING POOLS. EAT AN ALL ORGANIC MENU OF HEALTHY AND DELICIOUS FOOD.

ENJOY OUR JARANITA WHERE YOU CAN FEEL THE 'PURA VIDA' VIBE EVERY NIGHT.

Read more about this hotelShow less

With a stay at Amor Arenal Adults Friendly in La Fortuna, you'll be 3.7 mi (6 km) from Arenal Volcano National Park and 6.8 mi (10.9 km) from Lake Arenal. This luxury hotel is within close proximity of Arenal Volcano.

Make yourself at home in one of the 31 air-conditioned rooms featuring private plunge pools and Smart televisions. Your bed comes with down comforters and premium bedding. Rooms have private furnished balconies. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment.

Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Guests may use a roundtrip airport shuttle for a surcharge, and free valet parking is available onsite.

Popular amenities

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Non-smoking
Banquet facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No cribs (infant beds) available No elevators Minimum guest age is 13 Caters to adults only Professional property host/manager Pets not allowed

Cleaning and safety

Sanitization
Contactless check-out is available

Important information

  • You need to know
    • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
    • Guests under 13 years old are not permitted at this adults-only property.
    • Only registered guests are allowed in the guestrooms.
    • Contactless check-out is available.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Minimal age
    18
  • Spoken Language

    English

    Spanish

Nearby attractions

Natura Eco Park 1.3 km / 0.8 mi
Go Adventure Park 1.6 km / 1 mi
Los Lagos Hot Springs 2.3 km / 1.5 mi
Paradise Hot Springs 2.9 km / 1.8 mi
Kalambu Hot Springs 3 km / 1.8 mi
Termales Los Laureles 3.1 km / 1.9 mi
Baldi Hot Springs 3.1 km / 1.9 mi
Ecotermales Fortuna 3.6 km / 2.2 mi
Ecoglide Arenal Park 4.4 km / 2.7 mi
Titoku Hot Springs 5 km / 3.1 mi
Tabacon Hot Springs 5.9 km / 3.7 mi
Arenal Volcano National Park 6 km / 3.7 mi
La Fortuna Park 7.9 km / 4.9 mi
Costa Rica Chocolate Tour 8.7 km / 5.4 mi
El Salto Fortuna River 9.1 km / 5.7 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 31
  • Accessible rooms: 2
  • hotel
  • Wheelchair-accessible
  • Car park
  • Key Collection
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Local and international callsExtra charge
  • Transfer serviceExtra charge
Show 36 more facilities & services
  • Secure parking
  • Valet parking
  • Airport ShuttleExtra charge
  • Room service
  • Laundry serviceExtra charge
  • 24-hour security
  • Bellboy service
  • Hotel safe
  • Currency exchange facilitiesExtra charge
  • Cloakroom
  • ShopExtra charge
  • Terrace
  • Concierge
  • Gym
  • Private pool
  • Towels and bed linen
  • CaféExtra charge
  • BarExtra charge
  • Restaurant: 1
  • Poolside snack barExtra charge
  • PrinterExtra charge
  • PhotocopierExtra charge
  • FaxExtra charge
  • Outdoor heated pool: 2
  • Sun loungers
  • MassageExtra charge
  • Spa treatmentsExtra charge
  • Spa centreExtra charge
  • Breakfast served to the table
  • À la carte lunchExtra charge
  • À la carte dinnerExtra charge
  • SnacksExtra charge
  • Only Adults
  • LGTBIQ friendly
  • Identification card at arrivalExtra charge
  • Credit card is compulsory as a deposit, no deposit in cash is accepted
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • HOUSE CLASSIC QUEEN BEDHOUSE • CLASSIC QUEEN BED • 1 Bedroom • 84 m²CTG.AS-QN
    HOUSE CLASSIC QUEEN BEDPhoto unavailable6 photos

    Amor Arenal Adults Friendly

    HOUSE CLASSIC QUEEN BED

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    84 m²
    Occupancy
    Guests: 2–4 • Adults: max. 4 • Children: max. 0
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    HOUSE
    View / characteristic
    CLASSIC QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: CTG.AS-QN

    Room amenities

    • Wi-fi
    • Wheelchair-accessible

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE KING SIZE BEDTRIPLE • KING SIZE BEDTPL.KG

    Photos are not available for this room type.

    Amor Arenal Adults Friendly

    TRIPLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    Amor Arenal Adults Friendly

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN

    Photos are not available for this room type.

    Amor Arenal Adults Friendly

    QUADRUPLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Amor Arenal Adults Friendly

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • HOUSE KING BED ONE BEDROOMHOUSE • KING BED ONE BEDROOM • 1 Bedroom • 84 m²CTG.B1-KG
    HOUSE KING BED ONE BEDROOMPhoto unavailable6 photos

    Amor Arenal Adults Friendly

    HOUSE KING BED ONE BEDROOM

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    84 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 0
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    HOUSE
    View / characteristic
    KING BED ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: CTG.B1-KG

    Room amenities

    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Amor Arenal Adults Friendly

10.0
Excellent
346 Reviews
Cleanliness
10.0 /10
Service
10.0 /10
Comfort
10.0 /10
Condition
10.0 /10
Amenities
10.0 /10
100 reviews shown
10/10
Exceptional
01 Aug 2026
Fariba
Amazing rooms and beautiful nature all around with various creatures to see. The staff were very friendly and happy to help.
10/10
Exceptional
30 Jul 2026
Veronica Ramos
Paradise
10/10
Exceptional
27 Jul 2026
Preston
This was the most perfect hotel we’ve ever stayed at. From the service, to the property itself, to the food, everything was perfect and so methodically thought out. We had an ATV tour one day and came back with muddy boots and they cleaned them for us for free without us asking. In that moment I knew we were coming back to this same hotel every time we visit Costa Rica, can’t wait to come back to see the completed expansion in 2028. Also really appreciated the hotel guide on property to show us wildlife, we got to see a sloth from his telescope in the restaurant one morning!
10/10
Exceptional
23 Jul 2026
Muhammad
Amazing hotel amazing staff food was great the view amazing
10/10
Exceptional
16 Jul 2026
Joel Reuben
Impeccable property.
Partner
10/10
Exceptional
13 Jul 2026
Ning
Very good hotel. Nice location great facilities. We love the hot tub in our own unit.
Family_with_children
10/10
Exceptional
27 Jun 2026
Nicholyn
An excellent stay. Highly recommend for those who are there to be with their person.
Partner
10/10
Exceptional
26 Jun 2026
Vanessa
I absolutely loved everything about Amor Arenal Resort
Partner
10/10
Exceptional
07 Jun 2026
Meagan
Staff was incredibly kind and helpful. Facilities blended with nature so you felt fully immersed into the rain forest! Experience was truly one of a kind!
Partner
10/10
Exceptional
02 May 2026
Lesly Reyes
This was a one of a kind true five star luxury property from the staff being attentive welding and helping me achieve a surprise for my sister, the food is to die for with exotic flavors mixed and fresh aromas also the spa is very relaxing I purchase essential oils to always remember my experience
Family
10/10
Exceptional
09 Apr 2026
Kyle
One of the best properties we’ve ever experienced. Amazing staff and beautiful villas. Best of the best!
10/10
Exceptional
16 Mar 2026
elise
Perfection!
Partner
10/10
Exceptional
19 Jan 2026
Juan
This is hands down a 5 star hotel. The hotel is on an amazing property with an amazing view from the rooms. The rooms have a heated hot tub on the patio and the vibe is very nice. The pools are heated, so you can enjoy at any time. The food at the restaurant was solid , and the staff makes up for the rest since everyone is very nice. They transport you around on golf carts when ever needed, and get your car for you so you don’t have to walk around. The spa was a 10/10, from the setting to the actual massage. This is a place I’d revisit.
Leisure Partner
10/10
Exceptional
05 Jan 2026
Nia
Incredible staff, food, and service! 10/10 recommend
10/10
Exceptional
23 Dec 2025
Sabra
This hotel was absolutely fantastic, one of the best I have ever been too. The room was beautiful, exactly as pictured. We loved not just the in deck hot tub, but the pools as well and the 98 degree pool bar. Pools are open 24 hours and are very warm, so even in the rain it was amazing. The chocolate cake at the bakery was sublime. The staff was absolutely fantastic. We had an amazing time and would definitely recommend to anyone wanting an absolutely 5* experience.
Leisure Family
10/10
Exceptional
16 Dec 2025
aspen
Was amazing! Truly a dream honeymoon spot!
10/10
Exceptional
25 Nov 2025
BORIS
Amazing
10/10
Exceptional
21 Nov 2025
Leisha
From the moment we arrived at Amor Arenal—welcomed by Abigail’s calming energy after our long drive from San José—to the moment we checked out, everything was exceptional. Every team member we met was warm and attentive. Crystal stood out for her friendly, knowledgeable guidance on the local wildlife; Griselda for her restorative, soulful wellness session; and Jhonny for his consistently kind and thoughtful service.

The team at El Rancho was also wonderful, and the food was outstanding—fresh, flavourful, and beautifully authentic. Every meal impressed us.

Our spa experience was memorable as well—from the soothing aromas and ginger-lemon tea to the Sleepy Sloth ritual with Tibetan bowls, hot stones, and essential oils.

And our casita was the true highlight: beautifully designed, with incredible volcano views from both the private hot pool and the breathtaking shower.

The only regret was that we didn’t stay longer…could not recommend this destination more.
Leisure Friends
10/10
Exceptional
14 Nov 2025
Mark
Most beautiful room, patio and view we’ve ever experienced.
Leisure Partner
10/10
Exceptional
10 Nov 2025
Alejandro
Perfect couple getaway with amazing view of volcano.
Leisure Partner
10/10
Exceptional
09 Nov 2025
Julia
Everything was above and beyond! Could not recommend Amor Arenal enough!
Leisure Partner
10/10
Exceptional
13 Oct 2025
Marcus
Unbelievable beauty and relaxation.
Partner
10/10
Exceptional
10 Oct 2025
DYANTHA
Amor Arenal absolutely took my breath away. I’d put it right up there with Nayara Springs—just on a smaller, more intimate scale. The private villas are pure luxury, with stunning wooden architecture that blends beautifully with the natural surroundings. Everything is thoughtfully designed for comfort: powerful AC, a dehumidifier, excellent water pressure, and perfectly hot showers.

The mini fridge is a dream—stocked daily with complimentary sangria (honestly, some of the best I’ve ever had), beer, and a selection of nonalcoholic drinks. Despite the villas being side by side, the layout gives you complete privacy. You never feel like you’re sharing space; it’s your own personal sanctuary.

The food was another highlight. I couldn’t get enough of the fresh fruit juices and local fruit each morning. The beef dishes were fantastic—especially the traditional beef, beans, and rice plate, and the lomo saltado, which was packed with flavor.

One of my favorite features of the property was the private trails. We loved exploring them and spotting wildlife right from our own hot spring! Each morning, toucans would stop by to say hello—it felt magical.

And the staff? Absolutely exceptional. Everyone we interacted with was warm, attentive, and genuinely kind. They made us feel like royalty from start to finish.

I honestly can’t wait to return. Amor Arenal is first-class in every way.
Leisure
8/10
Excellent
30 Sep 2025
Sabrina Ann
The Spa was a disaster for me, the Lady that massaged me was brutal and would not let off the pressure either. I was in tears after it, I hope this is a one off incident. They did not charge me for it because my husband mentioned it to them which was nice, but nothing further was done. The drinks were good but way too expensive, this led us not to use the restaurant because of all the extra charges they put on top of the price mentioned. The staff was kind and helpful, the premises was beautiful but be ready to hike, very hilly, this was fine for us but may be a problem for other.
Leisure Partner
10/10
Exceptional
26 Sep 2025
Ed
Great place!
10/10
Exceptional
26 Sep 2025
Daniel
Our stay was absolutely amazing. The place is beautiful, our room was always clean. We enjoyed the spa couple treatment. The staff are very friendly and it feels like they just want you to be happy and enjoy your stay.
We celebrated our anniversary and my birthday and the staff really made an effort to make us feel special.
We would definitely recommend this place and would be glad to visit again.
Partner
10/10
Exceptional
15 Sep 2025
Muhammad Umer
The best hotel i have ever been to. The environment. Atmosphere, rooms, ambiance, cleanliness, the staff, the location, dining, pools. Everything was top class.
Leisure Family
10/10
Exceptional
08 Sep 2025
brenda
We loved the property and how friendly everyone was here. Highly recommend
Leisure Partner
10/10
Exceptional
03 Sep 2025
Suzanne
Best of the best in everything. From the amazing staff, to the food, to the most amazing setting. It made our trip and I can’t speak highly enough about it.
Leisure Family
10/10
Exceptional
03 Sep 2025
Mitchell
Really a luxury stay. I’m not used to such all encompassing service. Even provided some gifts for our anniversary. Great site with great sights. Privacy was excellent and views were stunning. Jungle is a bit noisy but we found it a perfect background white noise to accompany the summer rains.
Leisure Partner
10/10
Exceptional
28 Aug 2025
Faith Christina
Don’t even look at another resort, this place is it!!! Absolutely breathtaking rooms and property and the staff make your stay extremely special and personalized. It was the best experience I’ve had traveling and I’ve been around the world. Worth every penny spent and will definitely stay at Amor Arenal again!!
Leisure Partner
10/10
Exceptional
27 Aug 2025
Ryan
Service was 5 star and beautiful property
Leisure Partner
10/10
Exceptional
25 Aug 2025
Rj

A rainforest paradise

The stay at amor arenal was amazing and worth every penny to me and my wife. We enjoyed the service as they were ready to help a phone call away especially when it came to spotting wildlife like sloths or toucans. The breakfast here was amazing as well and we enjoyed the open scenery to the rainforest while eating. The rooms were open and free with an abundance of privacy which made it perfect with the scenes of the rainforest and on clear days you can see the amazing volcano.
Partner
10/10
Exceptional
24 Aug 2025
Melissa

Amazing views

Our stay was amazing. From the time we arrived from the gate to the time we left. The concierge, valet, and everyone in the resort were so friendly and accommodating. They treated us like we are family. Every time we dine in the restaurant they knew who we are and accommodated my son who is gluten free. I would highly recommend this resort. Our room has our own jacuzzi and amazing views of the arenal volcano. Our shower has rain shower head and Amazing view of the volcano as well while showering. They refill the bar every morning.
Friends_and_family Family
10/10
Exceptional
16 Aug 2025
LANCE
Very nice staff and beautiful property
Leisure Family
10/10
Exceptional
02 Aug 2025
Mary
Amazing resort! Wonderful staff!
10/10
Exceptional
31 Jul 2025
Diana C
The Hotel Amor Arenal is the best hotel we have ever stayed at. The private casita is a little sanctuary nestled in the jungle, allowing you to experience the jungle from the safety and luxurious comfort of its well-crafted rooms. You will feel like a cast member in The White Lotus. The best parts:
1. The view of the Arenal volcano is stunning, but clouds often hide it. That's ok because there is plenty to look at with complex patterns of tropical plants crossing a valley and ridges.
2. Wake to the sound of parrots and howler monkeys
3. Sip morning coffee from your own personal deck and hot tub.
3. Take a dip in your choice of three beautiful pools - one with a swim-up bar that is heated and a cool pool with a waterfall.
4. Animal sightings - from snakes, to green-eyed tree frogs, slots, parrots, monkeys.
5. The grounds are meticulously cared for - secluded and safe with stone pathways, an open air restaurant, meditation decks and two hiking trails on property that are the right amount of challenge.
6. Extremely accommodating service and staff.

You really don't have to (or will want to) leave the property. They have everything you need from a coffee house and gym on premise to a spa and trails.

My only recommendation for the hotel is better weather stripping beneath the doors so that the jungle stays out. We had a couple of gecko and bug visitors that managed their way in. Who could blame them, though!
Leisure Family
10/10
Exceptional
26 Jul 2025
Ilse

Book it! We loved it!

Wow! My husband and I were left speechless. The customer service is just exceptional. The rooms were so beautiful. Elegance and pure beauty. Every single encounter with any hotel representative was just so lovely. We are truly so happy with Amor arenal. We will definitely come back.
Partner
10/10
Exceptional
22 Jun 2025
Jamie
The resort & staff was impeccable! I highly recommend. Definitely would come back. Out of this world!
Leisure Friends
10/10
Exceptional
12 Jun 2025
Tina
Divine property! Cannot wait to return.
Leisure Friends
10/10
Exceptional
17 May 2025
Emanuel
⭐⭐⭐⭐⭐

My stay at Amor Arenal was nothing short of extraordinary, leaving me speechless with its impeccable service and stunning surroundings. The staff’s hospitality was unparalleled, and I was particularly blown away by the receptionist, Laura, who went above and beyond throughout my stay. Laura was incredibly attentive, patiently answering all my questions and expertly booking all my activities around La Fortuna. Her recommendations and seamless coordination made exploring the area an absolute delight, elevating my entire experience.
The rooms at Amor Arenal are simply spectacular. My private casita was a luxurious sanctuary, designed with elegant, modern touches that harmonized perfectly with the natural environment. The privacy was unmatched, offering a serene escape where I could fully relax. The private jacuzzi was a highlight, allowing me to unwind while soaking in the stunningly unique view of the lush rainforest and the majestic Arenal Volcano. The floor-to-ceiling windows showcased this breathtaking panorama, making every moment in the room feel like a scene from a dream.
The hotel’s environment is pure magic. Nestled in the vibrant jungle of Arenal, the property exudes serenity and awe-inspiring beauty, with pristine facilities and an authentic, eco-luxury ambiance. From Laura’s exceptional service to the warm hospitality of the entire team and the unforgettable setting, Amor Arenal is a true gem. I can’t recommend it highly enough!!
Leisure Self
10/10
Exceptional
15 May 2025
Raynell
Amazing stay. Great overall product. Yoga, pools, room and service 10/10. Best stay ever
Leisure Friends
10/10
Exceptional
14 May 2025
Faran
Out of this world experience...10 stars not 5 stars ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
Attention to detail very very high, hot tubs in the room, amazing food, place constructed in rain forest, twice a day cleaning, spa was out of this world, mediation rooms are something else, forest walks within the facility.... Most outstanding place
Business_and_leisure Friends
10/10
Exceptional
11 May 2025
Aaliyah
My boyfriend and I loved everything about the property! There are golf carts to take you everywhere around the property at anytime and umbrellas available on every corner in case of rain. The food and service was amazing each time. We had the same waitress our whole entire stay(Cindy) who was super sweet and patient with us! Cindy is amazing. We are so happy we met her. Every other staff member we interacted with was awesome as well and very helpful. This property was very romantic and intimate. It also had everything we needed. THANK YOU AMOR ARENAL!
Leisure Partner
10/10
Exceptional
26 Apr 2025
Mark
Truly amazing property. It’s so nice that it is easy to forget you are in a jungle, until it’s night and all the jungle bugs want to try to get into the room - but can’t. Deck hot tub is the place to be with an amazing view. Dining was very good and staff were ultra attentive and accommodating.
Leisure Partner
10/10
Exceptional
18 Apr 2025
Nalini Charles
Room was beautiful. Staff was extremely helpful when booking excursions, using the shuttle to get to town, and getting around the property especially in the rain. Food at the hotel was good but it's also close to town and you can get good food while out. Spa was great.
Leisure Family
2/10
Poor
09 Apr 2025
Verified traveler

Horrible Customer Service: Gina Sepulveda

Gina Sepulveda, operations manager, was the most rude, hostile employee our family has encountered in all of our travels. We had reservations and plans for months largely due to traveling with a disabled daughter. We traveled from the US and upon arrival at the hotel gate Gina stopped us and told us that we were not allowed on the property. That my family of 5 needed to make other arrangements due to the fact that we had a 12 year old, not their 13 year old minimum age policy. NO ONE had communicated this policy to us once during months of prior communication to set up spa treatments, wheelchair access, etc. My girls were told to go sit to the side while we waited 45 minutes to speak with the hotel manager. My 12 year old was in tears because she was made to feel like this was all of her fault. This treatment by Gina Sepulvedo was cruel, aggressive, and the opposite of \"Pure Vida\". Costa Rica is a beautiful place and we had a wonderful experience until this heartbreaking and humiliating encounter. Our last night of vacation. Gina, you should be ashamed of yourself and Amor Arenal, you need to do better. Customer service and how you treat people is everything.
Fortunately, the Springs Resort welcomed our family last minute and treated us with the same kindness and hospitality we had been shown throughout Costa Rica.
Friends_and_family Family
10/10
Exceptional
02 Apr 2025
Ben
This place is magical. Absolutely loved our stay here.
Leisure Family
10/10
Exceptional
22 Mar 2025
Joeann
From arrival to check out this resort has gone above and beyond. Not only is the property beautiful and well-maintained but the people are so kind. We will forever remember some of the people we met, Ronald, Leonardo, Natalia (hostess at restaurant), reception and the multiple golf cart drivers. I will forever remember my 40th birthday because of the top notch hospitality we received. Thank you Amor Arenal.
Leisure Friends
10/10
Exceptional
05 Mar 2025
Paul
I found the breakfast and dinner in the restaurant restaurant to be below the standard I would have expected for such a highly rated hotel. The staff were all very nice though.
Leisure Partner
10/10
Exceptional
04 Mar 2025
Melissa
Absolutely stunning property
Leisure Partner
10/10
Exceptional
07 Feb 2025
Santiago
It is a magical place surrounded by nature. The property is wonderfully elegant and beautiful. It shows a deep love for nature and extraordinary sense of blending it with the highest quality of comfort. This hotel is just simply unique. The attention to detail is everywhere. Service is faultless and most friendly. The food experience was excellent. I plan to come back again and would highly recommended it.
Leisure Partner
10/10
Exceptional
05 Feb 2025
Adam

Awesome place

Absolutely amazing place to stay!
Partner
10/10
Exceptional
01 Feb 2025
Alicia

Great place!

Beautiful property, amazing villas, friendly staff!
Partner
10/10
Exceptional
19 Jan 2025
Lisa
Very private, quiet, and beautiful place to stay for a quick getaway. Excellent food and service on property.
Leisure Partner
10/10
Exceptional
16 Jan 2025
Catrina

Amazing stay in a beautiful hotel

We stayed at Amor Arenal for 3 nights and had the most amazing time. The hotel itself is gorgeous, the room was beautiful and the facilities in the room were brilliant. All staff were incredible, from check in to the restaurants. The food at the restaurant was also incredible! We managed to see the volcano from our room and the restaurant, so beautiful. It isn’t walking distance to anything but that didn’t matter for us. The yoga & meditation platform was under construction while we were there unfortunately but other than that, it was faultless!
Partner
10/10
Exceptional
08 Dec 2024
Briana L
N/a
10/10
Exceptional
23 Nov 2024
Mia
Very private and kind!! Spa is amazing. perfect relaxation in Big rush green jungle.
10/10
Exceptional
16 Nov 2024
Mark
Beautiful tranquil location. Staff very friendly and helpful.
Dining options could be better. Only really one restaurant. Other two restaurants are part of a bar in which atmosphere/ambiance not great.
Leisure Family
10/10
Exceptional
13 Nov 2024
Claudia
All I can say about this property is that it’s amazing. We loved everything about this hotel . If we come back to La Fortune this will be our place again
Leisure Friends
10/10
Exceptional
14 Oct 2024
David
Amor Arenal is truly an oasis. This was a birthday trip for my wife and both a first in CR. The facility has breathtaking rooms and venue and lacking NOTHING! All the staff are genuine and truly amazing. Jogebeth, I have to mention is a gem that the owner needs to know how special she is and how much she was a deciding factor in me officially securing our stay in CR at Amor Arenal. Thank you thank you thank you for making my wife’s birthday exceptionally memorable!!!!
Leisure Partner
10/10
Exceptional
14 Sep 2024
JOSE
Really nice place
Leisure Family
10/10
Exceptional
21 Aug 2024
Shahriar
excellent property, strongly recommend it
Leisure Family
10/10
Exceptional
18 Aug 2024
Ana
Beautiful place, great service and friendly staff
Leisure Partner
10/10
Exceptional
06 Aug 2024
Chester
Beautiful
Leisure Partner
10/10
Exceptional
03 Aug 2024
Fred
I must say that this place has the best service and drinks I’ve ever had. The food is wonderful and the rooms are very private. I loved our stay, and would recommend this place to anyone wanting to spend much needed time with their significant other. You never truly know what it’s going to be like until you stay somewhere, but this place really impressed me. Thank you to everyone who helped us enjoy our time together. Pura Vida!!!!
Leisure Family
10/10
Exceptional
03 Jun 2024
Elda
It was an extraordinary stay!
10/10
Exceptional
03 Jun 2024
Stephanie
We had an amazing stay at Amor Arenal. Every aspect was wonderful. Excellent staff, beautiful and private casitas, delicious food, and a beautiful property to explore. The location was convenient for exploring as well. Don't hesitate to book here!
Leisure Partner
10/10
Exceptional
17 May 2024
Whitney
Me and my partner travelled from London England. Beautiful accommodation with stunning grounds. Bed was very comfortable and staff were very attentive to detail. They gave us extra pilllows, an abundance of towels and even gave us a fully stocked mini bar that was free for our use. Loved my time there and will definitely be recommending to others.
Leisure Partner
10/10
Exceptional
12 May 2024
Amelia
We had a wonderful stay here. It was all we hoped. The staff went above and beyond to make everything easy and pleasant for us. It was so hard to leave!
10/10
Exceptional
25 Apr 2024
Destiny
Beautiful and relaxing I’d definitely visit again!
Leisure Partner
10/10
Exceptional
24 Apr 2024
Natalia
This was one of the most beautiful properties I have ever stayed at. Really enjoyed the little patio with a hot tub and an amazing view of the volcano. The shower was INSANE. Staff was very kind and helpful. Hoping to return!
Leisure Partner
10/10
Exceptional
17 Apr 2024
Simon
It’s an extraordinary place. Beautifully designed property, extremely comfortable, with fantastic staff, some of the best hotel staff we’ve met in the world.
The food is inventive and great as is the drink selection. I really can’t say enough good things about the place it’s truly exceptional.
Leisure Partner
10/10
Exceptional
02 Apr 2024
Jens

Amazing service

Amazing place! The service was fantastic, by genuinely caring friendly staff! Hopefully we find time to come back!
Friends_and_family Family
10/10
Exceptional
31 Mar 2024
Eric

Amazing Costa Rican destination

Gorgeous resort. Rooms were amazing with every little detail so well designed / thought out.
Friends_and_family Family
10/10
Exceptional
24 Mar 2024
Jane

Dream hotel

The stay at amor arenal was out of this world. A true 5 star experience. Wish we could have stayed forever.
Friends_and_family Family
10/10
Exceptional
04 Mar 2024
Audrey
Incredible! Had the most wonderful stay and highly, highly recommend this resort.
Leisure Friends
10/10
Exceptional
22 Feb 2024
Christopher
Amazing!
Partner
10/10
Exceptional
22 Jan 2024
Rachel
Fantastic…very relaxing, amazing service, beautiful view of the volcano. This was our second trip to Amor Arenal and loved it as much as the first visit. Pura Vida 🌴
Partner
10/10
Exceptional
21 Jan 2024
Aran
Stunning 5 star luxury
Leisure Partner
10/10
Exceptional
07 Jan 2024
Maria Dionne
This was one of the best hotels I have stayed in. The staff was so helpful and the property was beautiful. I will definitely stay here again when I visit Costa Rica.
Leisure Friends
10/10
Exceptional
27 Dec 2023
Bin
Very enjoyable stay in a room with the stunning volcano view.
10/10
Exceptional
25 Dec 2023
Jaclyn
Absolutely amazing place and worth every penny.
The service, view, villa, and location is outstanding.
We look forward to going again and plan to spend more days.
Leisure Partner
10/10
Exceptional
17 Dec 2023
Evan

Top notch resort gave us a great start to our hon

My wife and I went for our honeymoon and the resort delivered far above and beyond our expectations. The casita was beautiful, clean, and private. The staff were extremely helpful and nice. The restaurants, pools, massage, yoga room, and hiking trails were all top notch. They even helped coordinate a few offsite excursions. Would 100% recommend to anyone visiting La Fortuna.
Partner
10/10
Exceptional
17 Dec 2023
Jessica
Property is unmatched! The customer service, the rooms, the grounds, everything was perfect. It is close to downtown area but still get that secluded feel. It’s definitely a hotel to enjoy your company as there is not much to do unless you leave the hotel but definitely a good spot for one or two nights.
Leisure Partner
10/10
Exceptional
16 Dec 2023
Jiang
Very professional and friendly staff in this hotel, great hospitality, room facilities are excellent
Leisure Partner
10/10
Exceptional
13 Dec 2023
STEVEN
This was honestly one of the best vacations we have ever been on. The hotel was definitely 5 stars. The room was something out of a magazine and the grounds are beautiful and lush. The fact that the hotel only has 30 or so casitas, makes it feel like you have the whole resort to yourself sometimes. The free breakfast was always the highlight of our day as we tried all the wonderfully delicious options with the costarican breakfast being our favorite. The staff was also very helpful at all times. Anything we needed, all we had to do was ask and they would see it done. Ronald our service was terrific, Carlos and Jogebeth were fantastic concierge. Steven, Mauricio, Kelvin and Cindy were also some who contributed to our beautiful vacation. The casitas all have an amazing jacuzzi that we used every day, even in the rain. And speaking of rain, it did rain every day of our vacation but it never stopped us from venturing to town for dinner or to the waterfalls and hanging bridges. The rain was just as beautiful. Thank you all for making this the best time ever. We hope to be back very soon.
Leisure Family
10/10
Exceptional
01 Dec 2023
Jeremy
This place is AMAZING! Everything from food, the room, the staff and surrounding facilities are fantastic.

Each casita is secluded enough that you really dont know anyone else is around. The views from the casita are unbelievable.

The staff here is amazing. They will do everything in their power to make sure you have the best stay.
Leisure Partner
10/10
Exceptional
28 Nov 2023
m bulent
Exellent
Leisure Family
10/10
Exceptional
14 Nov 2023
Jane
Beautiful property and staff is amazing. So friendly and helpful.
Leisure Family
10/10
Exceptional
04 Nov 2023
Yetunde
Wow!Wow!Wow! What a spectacular experience at Amor Arenal!!!!!!!! From the moment I arrived at the reception desk to my departure I enjoyed every single aspect of the resort. The staff are exceptional!!!!!!! Everyone is so pleasant, helpful, and accommodating!!! Jogebeth pleasantly greeted me at the reception desk and explanation everything I needed to know. She is very warm, patient, and has superb customer service. She also had great suggestions for things to do on and off the resort.

I’ve been to nearly 60 countries and my room at Amor Arenal was definitely top 3 rooms I’ve ever stayed in. It was magical and equipped with everything even a humidifier and kettlebells!!!!!!! I really felt so comfortable and at home!!!!! Jogebeth was also so kind and decorated my room for my birthday!!!!!! I greatly appreciate her making it a special surprise!!!!!! Thank you very much!!!!

The service at the restaurants was top tier! The staff at the spa were all so lovely and the massage was super relaxing & enjoyable!!!! I also really liked the free yoga session!!!! Great way to begin my morning!!! The pools and gym were very nice as well!!!!!!!!

If you’re looking for a place to stay in La Fortuna look no further! This is undoubtedly the BEST choice!!!!!!!! You will certainly have the most amazing time guaranteed!!!!!!!!

THANK YOU VERY MUCH TO THE ENTIRE AMOR ARENAL STAFF !!!!!!!!!! Pura Vida!!!!!!!!
Leisure
10/10
Exceptional
18 Oct 2023
Ofer
A unique experience.
Leisure Family
10/10
Exceptional
19 Sep 2023
Alexandra

AMAZING!

If I could give this place an 11 out of 10, I totally would! They truly live up to their name \"amor arenal\" as everything here is crafted with love. From the moment you step through the doors, you're greeted with the biggest smiles and open arms. Our casita was absolutely gorgeous, and they pay attention to the little details which I appreciate more than anything else. The staff is incredibly friendly and nice, making you feel right at home. The food at their restaurants is seriously impressive, even their Indian dishes are surprisingly delicious. If you're looking for a true Costa Rican food experience, I highly recommend it. Carmen and Cindy were our servers that night and they were absolutely awesome, but honestly, every staff member here is equally amazing. I can't stress enough how much I recommend this hotel. I genuinely wish the owner the best of luck so I can come back soon!
Partner
10/10
Exceptional
07 Sep 2023
Angela
Amor Arenal far surpasses any place I’ve ever stayed on vacation. It was overall a MAGICAL experience if I could give it one word. Every single detail of the resort is made to maximize your experience. The casita was stunningly beautiful, private and I felt like royalty being there. The staff all are genuinely kind and go above and beyond to make sure you get everything you want or need. The breakfast was huge and fabulous. The dinner menu at the main restaurant was the only thing I was disappointed with. The cheapest dinners are $25-35 which I don’t mind paying but the dinners we got were bland and very average in my opinion. I understand that most resorts try to cater to the general populations taste. The best meals we had in CR were the ones in local restaurants on the side of the roads when traveling town to town. All and all Amor Arenal I very highly recommend.
Leisure Friends
10/10
Exceptional
20 Aug 2023
Jennifer

Best location and service ever.

Everything from the property, service, casita was perfection. My husband and I never wanted to leave! The Chef’s Corner dinner with Chef Guillermo was outstanding and we recommend it to anyone. Thank you to everyone who made my husbands 40th bday phenomenal.
Partner
10/10
Exceptional
11 Aug 2023
Robert
Nature hike on the property with Bernie was fantastic..he was very knowledgeable and we saw many animals..both 3 toe and 2 toe sloths in one hike…outstanding
Leisure Partner
10/10
Exceptional
26 Jul 2023
Jennifer
The property was absolutely stunning
Leisure Partner
10/10
Exceptional
25 Jul 2023
ellen
The cottages are very very beautiful, spacious, private and with a fantastic view on the vulcano.
The kitchen is good, especially the 6 course gastronomic menu.
The ‘easy’ trail was beautiful and just enough excercise for our group.
Leisure Family
10/10
Exceptional
15 Jul 2023
Robby
We had an amazing time at Amor Arenal! From the moment we arrived, we felt welcomed. The staff was friendly and helpful throughout our trip. They answered any questions we had. The casita felt like a home away from home. The bed was comfortable. The amenities are of high quality. And the view of Arenal Volcano was spectacular. Dining at the hotel was delicious for every meal we had. This place is wonderful and we highly recommend it.
Leisure Partner
10/10
Exceptional
08 Jul 2023
Madison
Could not be happier with choosing this hotel. It was incredible.
Leisure Partner

Location & surroundings

Amor Arenal Adults Friendly
7 Km Oeste Del Centro De La Fortuna En La Ruta 142, La Fortuna, Costa Rica

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Amor Arenal Adults Friendly

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