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Baldi Hot Springs Hotel & Spa
Northern Mountain Zone / Arenal · Costa Rica
Del Centro De La Fortuna 4 KmView location
9.0/10Excellent1,000 Reviews
Cleanliness9.2/10 9.2
Service9.0/10 9.0
Comfort9.0/10 9.0
Condition9.0/10 9.0
Location10.0/10 10.0
Neighborhood9.4/10 9.4
Amenities9.0/10 9.0
See all ratings- Hotels with spa
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Baldi Hot Springs Hotel & Spa
Indulge in a pampering experience at the full-service spa, offering massages and facials. Take advantage of the hotel's exceptional recreational amenities, including 10 indoor and 15 outdoor swimming pools and hot springs. This hotel also provides complimentary Wi-Fi, gift shops/newsstands, and tour/ticket assistance.
Savor international cuisine at Virgita Restaurant, one of the hotel's two restaurants, or enjoy a light meal at the coffee shop/cafe. Unwind with a refreshing drink at the poolside bar or one of the five bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include a 24-hour front desk, a safe deposit box at the front desk, and ATM/banking services. Free self-parking is available onsite. Each of the 24 air-conditioned guest rooms features a minibar and a memory foam bed.
Enjoy the fresh air from your private balcony and stay connected with complimentary Wi-Fi. Cable programming is available for your entertainment. Private bathrooms include shower/tub combinations with rainfall showerheads and complimentary toiletries. The hotel is conveniently located near Kalambu Hot Springs, Baldi Hot Springs, and Paradise Hot Springs.
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The nearest airports are La Fortuna (FON-Arenal) and Juan Santamaria Intl. (SJO).
When you stay at Baldi Hot Springs Hotel and Spa in La Fortuna, you'll be near the airport, just steps from Baldi Hot Springs and 4 minutes by foot from Paradise Hot Springs.
This family-friendly hotel is 0.3 mi (0.5 km) from Ecotermales Fortuna and 0.7 mi (1.2 km) from Los Lagos Hot Springs. Make yourself at home in one of the 24 air-conditioned rooms featuring minibars. Your room comes with a memory foam bed. Rooms have private balconies.
Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature rainfall showerheads and complimentary toiletries. Featured amenities include a 24-hour front desk, a safe deposit box at the front desk, and ATM/banking services. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Spa
Entertainment
Non-smoking
Childcare
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
12:00 PM
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
Professional property host/manager
Pets not allowed
Service animals not allowed
Important information
-
Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Breakage deposit: USD 150 per stay
We have included all charges provided to us by the property.
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You need to know
- Only registered guests are allowed in the guestrooms.
- No pets and no service animals are allowed at this property.
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Special Instructions
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. The credit card used at time of booking is only to guarantee the reservation. Payment via bank transfer is due upon booking; guests will be contacted with payment instructions prior to their arrival.
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Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a fire extinguisher
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
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Minimal age
18
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Spoken Language
English
Spanish
Nearby attractions
Baldi Hot Springs
0.2 km / 0.1 mi
Kalambu Hot Springs
0.2 km / 0.1 mi
Paradise Hot Springs
0.4 km / 0.2 mi
Ecotermales Fortuna
0.5 km / 0.3 mi
Los Lagos Hot Springs
1.3 km / 0.8 mi
Ecoglide Arenal Park
1.4 km / 0.8 mi
Termales Los Laureles
1.8 km / 1.1 mi
Natura Eco Park
2.6 km / 1.6 mi
Go Adventure Park
2.8 km / 1.7 mi
La Fortuna Park
4.9 km / 3 mi
Costa Rica Chocolate Tour
5.6 km / 3.5 mi
El Salto Fortuna River
6.1 km / 3.8 mi
Titoku Hot Springs
6.1 km / 3.8 mi
Arenal Adventure World
6.3 km / 3.9 mi
La Fortuna Waterfall
6.5 km / 4 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Year of construction: 2010
- Total number of rooms: 24
- Single rooms: 32
- Double rooms: 32
- hotel
- American Express
- MasterCard
- Visa
- Wheelchair-accessible
- Car park
- 24-hour reception
- Check-in hour
Show 35 more facilities & services
- Check-out hour
- Late Check-outExtra charge
- Wi-fi
- Secure parking
- Room serviceExtra charge
- 24-hour security
- Bellboy service
- Hotel safe
- Lift access
- Newspaper stand
- SupermarketExtra charge
- Shop
- Garden
- Terrace
- Towels and bed linen
- BarExtra charge
- Restaurant: 2
- Swim-up barExtra charge
- Breakfast room
- Outdoor heated pool: 25
- Children’s swimming area
- Sun loungers
- Children playground
- Outdoor Rooftop Swimming Pool
- Sauna
- Steam bath
- Spa treatments
- Spa centreExtra charge
- Breakfast
- Breakfast buffet
- Buffet lunchExtra charge
- À la carte lunchExtra charge
- Buffet dinnerExtra charge
- À la carte dinnerExtra charge
- Snacks
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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DOUBLE SUPERIORDOUBLE • SUPERIORDBL.SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBaldi Hot Springs Hotel & Spa
DOUBLE SUPERIOR
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: DBL.SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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JUNIOR SUITE KING SIZE BEDJUNIOR SUITE • KING SIZE BEDJSU.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBaldi Hot Springs Hotel & Spa
JUNIOR SUITE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: JSU.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE SUPERIOR KING BEDDOUBLE • SUPERIOR KING BEDDBL.KG-SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBaldi Hot Springs Hotel & Spa
DOUBLE SUPERIOR KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARDJSU.ST-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBaldi Hot Springs Hotel & Spa
JUNIOR SUITE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: JSU.ST-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room DELUXERoom • DELUXEROO.DX-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBaldi Hot Springs Hotel & Spa
Room DELUXE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: ROO.DX-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE DELUXE TWO QUEEN BEDSDOUBLE • DELUXE TWO QUEEN BEDSDBL.2Q-DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBaldi Hot Springs Hotel & Spa
DOUBLE DELUXE TWO QUEEN BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2Q-DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
JUNIOR SUITE TWO DOUBLE BEDSJUNIOR SUITE • TWO DOUBLE BEDSJSU.2D
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBaldi Hot Springs Hotel & Spa
JUNIOR SUITE TWO DOUBLE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: JSU.2D
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Baldi Hot Springs Hotel & Spa
100
reviews shown
payam
You have to try it once in a lifetime experience
Yelena
Everything was great.
Matthew
Baldi Hot Springs in La Fortuna delivers a decent, middle‑of‑the‑road experience, but it doesn’t quite reach the wow factor many travelers expect. The property is undeniably beautiful, with lush landscaping and a wide variety of thermal pools to explore. The water temperatures are enjoyable, though some pools feel more like warm baths than true hot springs. If you book one of the suites at the top of the property, be ready for a steep 1/4‑mile uphill walk, which can get old fast after a long day of activities. The rooms themselves are spacious, but the location makes quick trips back and forth a bit inconvenient. The food and bar service are fine, though nothing particularly memorable. The atmosphere is lively and family‑friendly, which is great unless you’re seeking a quiet, spa‑like retreat. One thing that stands out—in a strange way—is their checkout process, where they won’t let you leave until someone inspects your room for missing items. It’s not a huge deal, but it feels awkward and unnecessarily suspicious. Overall, Baldi is okay, especially if you want lots of pools and a resort vibe, but it’s not the strongest value in La Fortuna.
Andro
Slides
Ronald
good food and great service Dave was a great check in and help with the rooms
Leah
Loved the design of this hotel and all the hidden coves. Family friendly amenities and wonderful rooms
Austin
One of the coolest properties we’ve ever stay at. 10/10
ROXANA
Muy lindo hotel súper limpio todo, el staff súper amable, el restaurante muy bueno. Las piscinas termales riquísimas y el spa súper relajante.
Gaelen
I like the strawberry pancakes at breakfast
Jarielis Rivera
Todo estuvo excelente :)
Yuniel
J
Justynn
It’s not bad but ain’t much to do expect go to there pools
JamesAvery
Great location, beautiful hot Springs not very busy during the week. Parking is free and accessible. The hot pools are very close to the habitats all around 100% trip.
Dale
Some staff was great. Some were HORRIBLE. The property is beautiful but they had horrible cleaning issues in elevators and rooms. The worst part was the extremely dangerous stuff they were doing that nearly killed my son. Cables across the water slides nearly took his head off. Ladders across other slides. Management still hasn't called to rectify anything and upper management is currently trying to hide the paper I filled out with the safety issues to tourists. STAY AWAY!
IBRAHIM
Clean rooms staff is excellent
Chae
Breakfast was the only thing that needs improvement.
Christy
Everything was amazing
Amber
Wonderful property, exceeding expectations. Would recommend!
Jeanie
It was ok
Dianelys
Todo hermoso
Sandra
Yes
lisa
Loved the breakfast and access to the hot spring pools! It was great to relax with a drink after a day of exploring!
adriana
Stay was great, clean room, breakfast and buffet was great overall 10/10 and hotel is well secured with the gate to come in your car
Brooke
Great location. Easy to access. Fun resort especially for kids but also adults to (for relaxing). Lots of thermal pool options that are all different temps. Natural thermal sauna, swim up bars, etc.. breakfast buffet was good with many options. Dinner / lunch food was okay. We ended up eating off resort the rest of the time. Lots of great places in La Fortuna.
Donald
Nice place
Harvest
Baldi was an excellent stay! We stayed 7 nights. The included breakfast was very good. For lunch and dinner the hotel restaurants aren’t great but there’s sooo much local cuisine around we didn’t mind! La Fortuna is 10 minutes away super easy drive or cheap uber! Staff was amazing. Hot springs were amazing. Will definitely be back!
Denise
Great place to stay! We were here for 3 nights and loved it. Some days were busier than others due to \"one day passes\" that can be purchased by others not staying at the resort. The water slides were fun and exciting. We laughed when we read the signs that said \"not recommended for persons over 55\" hahaha. I'm 56 and my husband is 58. They are pretty exhilarating, so I then understood the recommendation. A couple of kids cried after being shot out like a rocket at the end. So, I'd be careful of the age and ability of children (and over 55's hahaha) that use them.
The resort is beautifully done with lots of organized jungle, waterfalls, hot spring pools, etc. I would say the only \"negative\" comment I have is that the buffet was not great. Drive a few minutes and hit a better restaurant in town.
The resort is beautifully done with lots of organized jungle, waterfalls, hot spring pools, etc. I would say the only \"negative\" comment I have is that the buffet was not great. Drive a few minutes and hit a better restaurant in town.
Carolyn
We loved this hotel. The rooms were spacious, clean and had amazing balconies and the pools were amazing. We went at prime spring break time and I never felt it was crowded.
John
Beautiful resort. Staff was very friendly at the front desk, cleaning service was excellent. Hot spring pool were fantastic as well. We had a really great time there.
Teresa
Very clean resort, friendly staff, great breakfast.
Serena
Friendly staff - more English speaker in restaurant
Sandra
The staff were friendly and helpful. The facility is nice , just a little commercial for me.
Tracy
Beautiful hotel. The hot springs were awesome! These were the only hot springs we visited in the area. I had two kids (13 and 16) and they loved all the pools and water slides. Yes, the water slides are fast but if you go down the correct way it's fine. I would recommend this place for families with kids. Adults only might want to stay elsewhere as there are a lot of kids at this hotel. The hotel also lets in a lot of people visiting on only a day pass. The springs never seemed crowded but it's hard to find a lounge chair if you want one.
Yuliet
love the hotel very nice
Mohammed Saif
This hotel is like a water park feel and they focus on their day pass customers. This hotel is overly priced for a poor customer service they provide for their hotel occupants. The view from the Felix room was all blocked by construction and we reported that to the staff. The staff is not trained well to handle and talk to customers. They did not explain the amenities and services available to us. You don’t have access to food being in the swim attire in the hot springs. There’s no easy service available to pay for the food or services. I would rather not pay $1100/ night for a hotel that doesn’t care for their customers and will a calm place and use these places for 3 hr pass.
Ryan
Very cool resort. Hot springs are amazing and fun. Food was excellent.
Natalie
The breakfast was fresh. It was a fun experience for one day.
Claudia
Beautiful property with lush gardens & the best thermal pools we found in all of La Fortuna. For the price, you get a lot. The pools are exceptional. The location is perfect, just outside of town, but not too far. You can easily take a taxi to the center of town for under $10 dollars. The room are spacious & clean. The breakfast was varied & delicious. Food in Pyramides restaurant is inedible; please skip. Hotel is very stingy with towels. We were 3 people & only received 1 hand & face towel for all 3 of us to share. Rooms have a lot of frosted glass with no blackout shades so expect the sun to wake you up at 6 AM. Take ear plugs & eye mask if you want to sleep in because the chirping birds & light coming in will definitely wake you up early. It is a long walk form the lobby to the rooms, but there are golf carts to take you if needed. I recommend moving in taxis instead of Uber because Ubers are not regulated or inspected for safety. The hotel called an Uber for us that had broken seatbelts & door had to be opened from the outside. We noticed every time we asked for a taxi, staff tried to push for Uber because they have relatives they call to take you. Taxis felt safe & vehicles were better. Overall, pleased with our stay. Definitely recommend this property if you are seeking excellent thermal pools.
Brenda
Very nice staff and very clean rooms. The pools were incredible. I couldn’t answer anything better than that. It was a pleasant day. Thank you.
Mittal
We had a great stay for 5 nights at the Baldi resorts. The facilities are clean, housekeeping does a great job with room cleaning.all the staff were great! Will definitely return again..
Jane
The staff at the front desk was so helpful. They answered many questions. Our location was fantastic. We were 5 minutes away from the town of La Fortuna and very close to ziplining and coffee/chocolate tours.
The warm mineral springs were wonderful and clean. Incredibly relaxing and soothiing. Great view of Arenal Volcano. Housecleaning staff were helpful and did kept the room so clean. Breakfast buffet was excellent and food from the restaurant and bars was excellent as well We would highly recommend a stay here
The warm mineral springs were wonderful and clean. Incredibly relaxing and soothiing. Great view of Arenal Volcano. Housecleaning staff were helpful and did kept the room so clean. Breakfast buffet was excellent and food from the restaurant and bars was excellent as well We would highly recommend a stay here
Martha
Clean rooms, great staff
Maisaa
The staff was friendly and helpful.
Jude
The resort was beautiful. Rooms are amazing. Breakfast included was very delicious. Hot springs were amazing at the end of a long day hiking at the nearby parks and recreations. Overall, just wonderful!!
Hadi
Amazing hotel to relax and enjoy the hot springs
Crystal
This resort was wonderful for my family. Rooms were big and my boys ages 7 and 9 loved the water slides breakfast buffet was great for my picky eaters too
Tracy
The resort is nice. Room is big and pools is beautiful. But breakfast is not too many choices. Not good food there.
bahar
hot springs pool were clean and comfortable and was the only nice part of the hotel,
Breakfast was ok compare to other 5 star hotels. we had so many small ants in our room, we arrived late at 10:30 pm and had to walk back to the reception area and waited for 20 minutes for water!!(the phone in our room was not working, they only came to fix it on our last day when we were checking out!) their mini bar was empty !!! they should put some water there and if we use it they charge us.
Breakfast was ok compare to other 5 star hotels. we had so many small ants in our room, we arrived late at 10:30 pm and had to walk back to the reception area and waited for 20 minutes for water!!(the phone in our room was not working, they only came to fix it on our last day when we were checking out!) their mini bar was empty !!! they should put some water there and if we use it they charge us.
Saied
Best hot springs
Franklin
Real good
John
Amazing resort. Hit springs are awesome! So many of them. Staff was great. All very nice and very accommodating. Breakfast was perfect!
Rahul
Good and very clean. Lot of pools to choose from. Family friendly. Few things that can be improved are you cannot charge expenses to the room, so you have to carry your phone or credit cards to the pools if you want a drink.
Nancy
Rooms clean with plenty of towels. Thin walls so can hear next door neighbor. I really enjoyed the hot springs and their dff
Yenisley
Fantastic
James
yes
Deependra
My stay at Baldi Hot Springs Hotel had both positive and disappointing aspects.
The pools are excellent and offer a genuinely hot thermal spring experience. The rooms were clean, and the balcony was spacious and pleasant. Service overall was mostly good. Breakfast was acceptable; however, the vegetarian options at the dinner buffet were quite limited. The pizza and cream of mushroom soup were enjoyable, but overall the food quality was average.
It was also surprising that the hotel does not serve alcohol, which may be relevant information for future guests.
Unfortunately, the most disappointing part of our stay involved a server named Jason at the bar in front of reception. I clearly ordered a single item: “chicken fingers with fries.” However, he assumed that the fries were an additional order and brought two extra bowls. When I pointed out the mistake, he refused to take the extra items back and attempted to pressure me into accepting them. Eventually, he said, “It is okay if you do not want to pay,” before finally removing the extra plates.
This interaction felt unnecessary and unprofessional. A simple acknowledgment of the misunderstanding and correction would have sufficed. Guests spend a significant amount of money to travel and stay at this hotel, and respectful service should be standard.
I asked to speak with the manager but was told, somewhat reluctantly, that the manager was not available. I left a written complaint with a staff member named Jesus at reception, but
The pools are excellent and offer a genuinely hot thermal spring experience. The rooms were clean, and the balcony was spacious and pleasant. Service overall was mostly good. Breakfast was acceptable; however, the vegetarian options at the dinner buffet were quite limited. The pizza and cream of mushroom soup were enjoyable, but overall the food quality was average.
It was also surprising that the hotel does not serve alcohol, which may be relevant information for future guests.
Unfortunately, the most disappointing part of our stay involved a server named Jason at the bar in front of reception. I clearly ordered a single item: “chicken fingers with fries.” However, he assumed that the fries were an additional order and brought two extra bowls. When I pointed out the mistake, he refused to take the extra items back and attempted to pressure me into accepting them. Eventually, he said, “It is okay if you do not want to pay,” before finally removing the extra plates.
This interaction felt unnecessary and unprofessional. A simple acknowledgment of the misunderstanding and correction would have sufficed. Guests spend a significant amount of money to travel and stay at this hotel, and respectful service should be standard.
I asked to speak with the manager but was told, somewhat reluctantly, that the manager was not available. I left a written complaint with a staff member named Jesus at reception, but
KAMLESH
Excellent hotel with 28 natural hot springs.. staff was excellent and located at convenient location. Nice buffet breakfast.
jacqueline
Amazing
Silvia
We enjoyed our stay very much! The hot springs are wonderful! The staff were very helpful. The room was spacious and clean. The breakfast was exceptional- fresh squeezed orange juice, omelette bar, etc. We will stay there again!
LaRona
Room was great, the hot springs were wonderful! Lots of kids but spacious enough pools to get away from croeds and kids for relaxation....they did not have beer or wine available though and bo cocktail menus or prices. Very strange...
Christina
We had a great time at Baldi! The hot springs were phenomenal and very clean and relaxing. All of the staff were friendly and kind. We would definitely return!
Mohammrd
Really bad it changed alot
Michelle
Clean room, big, but could have used comfortable chairs. Restaurant was great. Buffet was lackluster. Spa was decently priced and very relaxing. Many pools, very quiet while we were there. Currently no liquor license but a liquor store is next door.
Leonardo
Everything was very clean, the room was gorgeous
Philippe
Clean room, amazing staff, clean amenities. Wonderful site.
Jeffrey
Hotel lost liquor license and all bars closed. No disclosure. Dated rooms and no hot water in rooms
Janice
The room was nice and big, but the lighting is dark. The washroom has the most issues, the fan is too loud, no where to hang a towel, little counter space, the shower is too deep (hard to step out) and it is too narrow. The toilet paper is too high up which is not a big problem.
You can hear staff working outside all night. Hear animal scratching outside. The worst is they sell thousands of day passes, so the hot spring pools are packed.
The grounds and pools are very beautiful. Good towels, sheets and bath rubs. Food is good enough but not great. Service is ok.
Not worth what we paid.
You can hear staff working outside all night. Hear animal scratching outside. The worst is they sell thousands of day passes, so the hot spring pools are packed.
The grounds and pools are very beautiful. Good towels, sheets and bath rubs. Food is good enough but not great. Service is ok.
Not worth what we paid.
Oscar
The Hotel are rooms inside a water park, totally overpriced.
Katherine
Breakfast and lunch food was very good. Nice and helpful staff. Comfortable big rooms. Good location.
Philip
Way over priced. Rooms dated. Pools crowded. They make you park your car and wait at the front desk until someone verifies your room is cleared.
Rominder
Hot springs were outstanding
Chenxu
Bbb
yugandhar
Great Rooms, awesome hot springs for relaxation
Jian
Fabulous hot spring pools!
Jalpa
It was ok not great.
JOSE
Great place overall
Yoamna
Everything about this hotel is AMAZING. Paradise in earth.
Li
Hot springs very good
Florentin Gomez
Baldi Resort truly has so much potential, and we were very excited for our stay. Unfortunately, upon arrival we were informed that the municipality had shut down all alcohol service because of the resort’s failure to have up-to-date permits and proper licensing to serve alcohol. Considering that being able to purchase and enjoy drinks at the hot springs and pool bars is one of the main amenities people look forward to, this was a huge letdown.
What made the situation even more frustrating is that outside alcohol is not allowed, despite the resort being unable to serve any themselves due to the suspension. I asked the front desk multiple times if there was anything they could do to help with this inconvenience or offer a partial refund, and they said no. No compensation and no alternatives were offered.
Customer service overall was not the best, which I can imagine may be impacted since a lot of staff likely lost out on tips due to the alcohol shutdown. To make matters worse, the power also went out for about 3 hours during our stay, and there was no backup generator. You would really expect a resort of this size to have one, but they do not so if the power goes out, you are completely stuck.
The property itself is decent , but between the alcohol suspension caused by permit issues, the lack of customer support, and the power outage, the experience fell far short of what we expected with no resolution.
What made the situation even more frustrating is that outside alcohol is not allowed, despite the resort being unable to serve any themselves due to the suspension. I asked the front desk multiple times if there was anything they could do to help with this inconvenience or offer a partial refund, and they said no. No compensation and no alternatives were offered.
Customer service overall was not the best, which I can imagine may be impacted since a lot of staff likely lost out on tips due to the alcohol shutdown. To make matters worse, the power also went out for about 3 hours during our stay, and there was no backup generator. You would really expect a resort of this size to have one, but they do not so if the power goes out, you are completely stuck.
The property itself is decent , but between the alcohol suspension caused by permit issues, the lack of customer support, and the power outage, the experience fell far short of what we expected with no resolution.
Rachel
Better with a day pass than staying overnight.
Georgia
Baldi is an amazing and one of a kind hotel! The new rooms in the back of the hot springs are huge and beautiful. There’s no other place in the world like their multi-level volcanic hot springs. They are a must see while in Arenal. The spa is incredible as well!
Manishi
Plenty of awesome hot springs. Beautiful grounds. Great room service. Good included breakfast!
Jorge
The hotel is spectacular; the thermal waters flow through pools seamlessly integrated with nature. The service from reception, housekeeping, and the restaurant is outstanding. There are also excellent excursion options.
Gerald
Great place. Beautiful views. Me and my girlfriend loved the pools
heidi
Pool was amazing. Food ok. Limited options
Anthony
Great stay.
Roger
It's been a while since my last stay, much has changed. Most for the better, and some not so much. But we very much enjoyed our stay there.
Joseph
Freaking beautiful! Freaking awesome!
Sunshine
My favorite vacation yet. Love the people and everything thing about the vacation.
JOSE
Thanks staff. Great as usual. JUAN at frontdesk gave me late check out honoring expedia vip status. Thanks so much, highly appreciated.
Rafael Antonio
My husband and I had a blast! The staff was super friendly. The property was more than expected. It
Kunal
Let's rate the experience
Reception - 5/5
Room - 5/5
Bar staff - 5/5
Spa - 5/5
Now...
Food Quality - 1/5 - very poor food, please eat outside the hotel
Restaurant Staff - 0/5 - rude, unhelpful and no willingness to actually serve
Bar Timings - 1/5. After 10pm you cannot even get a coke, let alone a beer
Hotel Policies - 0/5. I can understand that your card machines are out but at least let guests run a tab to pay cash at the end.
You are a thermal resort with 25 pools. I had to carry cash in every pool and try to keep it dry to pay for any beverage. Very ridiculous!
Reception - 5/5
Room - 5/5
Bar staff - 5/5
Spa - 5/5
Now...
Food Quality - 1/5 - very poor food, please eat outside the hotel
Restaurant Staff - 0/5 - rude, unhelpful and no willingness to actually serve
Bar Timings - 1/5. After 10pm you cannot even get a coke, let alone a beer
Hotel Policies - 0/5. I can understand that your card machines are out but at least let guests run a tab to pay cash at the end.
You are a thermal resort with 25 pools. I had to carry cash in every pool and try to keep it dry to pay for any beverage. Very ridiculous!
Tahimy
The staff are so kindly. All areas are clean and smells so good. The breakfast are good too.
Bharti
Good
Verified traveler
Amazing. I would highly recommend this property to stay. The many thermal pools were so fun to explore and so relaxing.
Ana
We were told we could only use cash and not credit cards because the processor was not working. We later found out from staff members that the real reason is because of a family dispute. Blatant lie
Prashant
It was really very nice location and well maintained property.
Lisa
Enjoyed our stay. Property was clean and the pools were clean. Dining was average. Pain that they didn't accept credit card or room charges at the facility so had to have cash.
Retsel
Perfect we love this place recommend
Rafael
Property is extremely nice. Rooms are beautiful and spacious. We had a great time.
Location & surroundings
Baldi Hot Springs Hotel & Spa
Del Centro De La Fortuna 4 Km, Arenal, Costa Rica
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Baldi Hot Springs Hotel & Spa
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