Name: Waverley Guest House
Address: 25 Union Street, Inverness, IV1 1QA, GB

4/10

Poor

20 Jul 2026

Linda

No one was available to check us in. The room had steps inside of the room that were not marked that were very dangerous. The bathroom had mold in the shower. We had one small towel and one hand towel each the breakfast was minimal with only breads, coffee, and tea. The property was old and not maintained. There are stairs, but no elevator. The bedding had holes in it and stains. There was no parking we were left to our own to find spots on the street. The Internet was very sketchy we got kicked off a lot. It is also in a very noisy area. The interior light of the room did not turn off at night. And there was only one outlet for the whole room. We did have a private bathroom, but other people checking in we’re not made aware that they had to share a hall bathroom. Angela the check-in lady did try to help us.

Family

4/10

Poor

14 Jul 2026

Christina

Room was clean but the toilet had black damp on the ceiling no lift the pillow cases had marks on them and the beds were uncomfortable curtains not fitted properly so we couldn’t shut them properly

Friends_and_family Family

2/10

Poor

11 Jul 2026

L-A

Didn't stay and cancelled my booking. V central location and manager helped me in a professional manner when we realised the accessibility issues.

Friends_and_family Family

10/10

Exceptional

11 Jul 2026

James

Wonderful staff, excellent location, and good value. Nice to have breakfast included.

Self

4/10

Poor

11 Jul 2026

EDWARD

Noisy

8/10

Excellent

08 Jul 2026

Alice

This was a great place for us to stay because of its location very close to the train station, restaurants and shopping within walking distance. The loud music from the nearby bars was bothersome, but we were willing to put up with that because of the location, and they stopped about one o’clock. Breakfast was mainly bread. They do have a washer and dryer available after 6. And they stored our luggage until we could leave.

Family

8/10

Excellent

04 Jul 2026

Iain

Clean room
Great location and WiFi

Self

4/10

Poor

03 Jul 2026

Pauline

Very basic accommodation. No plug sockets near bed. No bedside lamps at all. Need to bring a torch to enable you to switch of overhead light and get into bed. Can’t use phone torch as all sockets are on the other side of the room therefore couldn’t charge phone overnight and use it to light the way to bed

Partner

2/10

Poor

29 Jun 2026

Verified traveler

There was nothing to like. My £95 room was tiny with two single beds and a tiny desk without a chair. It needed decorating . A curtain which wouldn’t pull properly was hanging off the curtain rail. The walls needed painting, the door had a piece of wood screwed onto it. The bathroom was a separate room on the landing and it was dirty, especially the toilet and the shower and the floor. I could not bear to use the shower.
The only positive thing was that it’s very close to the train station. I will never use this guest house again.

Self

2/10

Poor

27 Jun 2026

Catherine

We were booked to stay here 3 nights with our friends in the room next door. Both rooms so tiny you could hardly fit in. In one of the rooms black mold covered ceiling above shower. Curtains falling off rods in both rooms, our room had a hole punched in the wall. Windows in both rooms covered with pigeon poop and a flock of pigeons right outside our rooms meant we couldn’t open the windows, Neither room should have been used for guests in the condition they were, especially the one with black mold-health issues!! Morning breakfast was a joke - crumpet we were going to eat also had mold on one side. We were promised two nights of refund as we moved to a different hotel - have yet to see any money!! Do not stay here!

Friends

6/10

Pleasant

26 Jun 2026

james

The rooms were very basic but clean, although the hotel could definitely use a good renovation and some updating. The staff were friendly and welcoming throughout our stay. The location was excellent, with shops, restaurants, and public transportation all right at your doorstep, making it very convenient for exploring the area. One thing to note is that rooms facing the main street can be quite noisy at night due to the busy bar located across the street.

4/10

Poor

25 Jun 2026

DAVID

The room was shabby

Self

8/10

Excellent

24 Jun 2026

Jeanette

Clean and very helpful. Nothing fancy, but nice continental breakfast and no hassle check in and out.

Partner

8/10

Excellent

23 Jun 2026

John

Excellent overnight stay

Self

6/10

Pleasant

17 Jun 2026

Gordon

It's was central but desperately needed updating the mirror in our bathroom had been removed and not replaced. It looked very tired.

Partner

6/10

Pleasant

17 Jun 2026

Kazumi

The price was reasonable compared to other hotels around the center (so it might be acceptable....), but there was no kettle in the room. There was a kettle \"stand\" but without kettle itself. I asked the staff and found that someone boiled other than water, and they cannot make it clean enough. I had to go down to the breakfast area to get hot water when I wanted to drink tea. (The staff was nice and kind but didn't tell me the situation until I went down to the reception and asked.)

Self

6/10

Pleasant

17 Jun 2026

Ramandeep

Its ok for overnight stay

Self

6/10

Pleasant

15 Jun 2026

Jeanette

It was a pleasant night’s stay. Staff was very helpful. Everything was clean. No frills, just a nice night stay.

Partner

8/10

Excellent

12 Jun 2026

Johanna

Staff were very friendly. Continental breakfast got us started for the day.
Room and reception area were a bit dated, but OK for the price.

Self

2/10

Poor

12 Jun 2026

Nina

We arrived with the bus and it was a little bit earlier then 15:00 but we were allowed to leave out trolley in the room.
When we walked into the room we noticed the big window was open and the pigeons were just on the way to fly in and window seal was very dirty.
The curtains were hanging on last leg and frightened to close it and the whole thing is coming down.
The mattress spring are so bad the we almost had a impression on our skin. So you can imagine the night we had with this very soft spring mattress.
It was also ice cold in the room and it took a long time to heat up.
The person who served us at the reception ( he was also busy with running around between rooms or cleaning them) did not tell us that the hotel will be looked and we had to put a code in the door to unlock. He also not told us the wifi password and we felt vert rushed through.
The hand soap in the bathroom was empty and in the morning the toilet was suddenly blocked until to the top and when we mentioned something to the man at the breakfast he wasn’t surprised at all and only said “ which room number” we felt it was like a common problem.
The breakfast was very poorly and not pleasant at all.
The television was not working and I had to set it up and tune it!
When we came back to the hotel at 17:45 to drop off the rucksack the hotel was closed and no one at the reception.
There was only a sign that reception closed phone this number.
Because we had troubles to get with the key code in to the hot

Partner

2/10

Poor

10 Jun 2026

Peter

Waveley Guest House Inverness is a Doss House
used by the city council to house the homeless.
Residents are of Eastern Mediteranean origin and stand at the front door chain smoking.
The room 5 is nothing like your photos. The TV power is fed by an extension cable clipped around the doorframe
Smoke/Co2 Alarm non existant. The dirty room has a sour smell. There is just one bright ceiling light
Bathroom at the end of the hall outside the room was filthy with no toilet rolls and the toilet bowl not secured to the floor. We never used it.
Breakfast appeared to be yesterdays curled sandwiches in Clingfilm. Never ate atall.
On arrival, Robert on the reception was friendly and welcoming. After that the reception manned by an unhelpful, uninterested Eastern Mediterrnean man when we asked for toilet rolls and condiments. There are no staff available outside working hours in the evening or at night. View from the window is the back of old tall buidings and roofs resembling a Victorisn Prison Yard.
The boom, boom, boom music from a nightclub adjacent goes on till 3am so we never slept.
To get into the place there is a door entry push button lock not properly secured to the msin door.
We reported all these things to the msn at the reception desk on the 1st morning.
He seemed to struggle with speaking English and just grunted. On returning from a trip to Kyle of Lochalsh thst day nothing had been done and no-one available Paid £527 for 3 nights and left after 2.
Full Refund Required.

Friends_and_family Friends

4/10

Poor

10 Jun 2026

Wendy

There was it’s of garbage left in the window sill. Bathroom shelf was dirty. Front desk fella did not help at all. Just a poor place.

Partner

6/10

Pleasant

08 Jun 2026

Lorun

We stayed at the hotel twice prior with the last visit being in 2022. We found the property in much need of care. The bathroom smelled like urine and the sheets had dirt and food on them. We traveled with a child again but did not feel safe in the area like we did on previous visits. I would not recommend this hotel at this time.

Family_with_children

4/10

Poor

05 Jun 2026

Shanda

We asked for the basics soap, towels, heat in our room. This place is lacking. Good location. Needs better management and maintenance.

Family

4/10

Poor

02 Jun 2026

James

Shower drain was partially plugged causing shower to fill with water while showering

Partner

6/10

Pleasant

01 Jun 2026

Tracey

The staff were friendly at check in. We were a bit worried about some of the reviews listing bed bugs, but no issue with that at all. Our room was newly fitted with carpet, fresh paint and new beds.
Our room was clean, but had a couple of cobwebs and one garbage hadn't been emptied. The bathroom ceiling fan is falling out of the ceiling and leaked continuously when it was raining. The shower didn't drain well and it was hard to find a sweet spot for shower temperature. (barely warm to extremely hot). Continental breakfast was included one day and milk jugs were left out for hours. The worse thing was the nightclub attached in the building kitty corner it was really obnoxiously loud and we did not get much sleep. Bring earplugs if staying on a Friday or Saturday. night.

Family

4/10

Poor

01 Jun 2026

Shyler

If you are looking for a less expensive stay with no expectations for well maintained this would be it.

Self

6/10

Pleasant

29 May 2026

Maureen

This is a very basic guest house.

Self

2/10

Poor

26 May 2026

Matt

Basic place to stay and the price was outrageous for being so basic. They tried to update the rooms but unfortunately it was a big failure. Musty smell, window wouldn’t open the shower door didn’t close and flooded the floor. The hot water booster was either scalding or freezing.
This place is best for a hostel vs 150£.

Partner

4/10

Poor

26 May 2026

Lisa

This was a minimal service hotel, it was obvious they were cutting corners everywhere they could. There was no one at the desk except around check-in time & random other moments. I never saw any cleaning staff (or evidence they did any cleaning). There was no door tag to ask for housekeeping to clean the room.
I have a receipt that a half deposit was paid but they charged the full fee. I asked when someone was there, they checked & said Expedia cancelled the reservation, but it was still active. I will check on that when I am at home on secure wifi.
The shower was nasty at the bottom edges and grout lines. I have photos.
The shower water was either scalding or icy. No instructions about the hot water booster, or notice that the switch was outside the door.
There was less than half a roll of tp & no spare (no one to ask for more).
The kettle had to sit on the floor to plug in.
Breakfast was all carbs-toast, rolls, cereal. There was milk, juice, fruit. No protein. The breakfast trays still had plastic wrap on them, a sign asked that you stack used dishes on a tray There was a trash can to clear the dishes dishes of food. I never saw a staff person in the breakfast area.
Not much effort to make guests welcome was evident. It was as if ghosts were running the place. Staff appeared briefly, occasionally, there was no one until you got lucky to see a glimpse of someone walk down a hall. It could be called Hotel California, except a sign saying to drop your key in a bowl.

2/10

Poor

24 May 2026

Jonathan

Worst hotel I’ve ever stayed in. Sheets were stained, there were literal holes in the walls, and bugs (spiders!!) in the rooms. Save your money and stay ANYWHERE else

Partner

2/10

Poor

21 May 2026

Liam

I was sent to the wrong room a disturbed another guest then was out into a room with a shared bathroom which was filthy the bed sheets had a hat looked like blood stains or something worse so I was forced to leave and sleep in my car.
I would rather sleep in a shop door than stay in this place.
Without doubt the worst place I have never stayed. How it passes health and safety standards is beyond me.
If it was a cheap place to stay you could maybe understand but £120 a night wow

2/10

Poor

20 May 2026

Rosa

I booked this stay because ai was looking for accommodations somewhere central as I had hurt my back and was very limited in how much I could walk. This was centrally located so it seemed a great choice. unfortunately, when I arrived I had to climb a set of stairs just to get to reception. fortunately the attendant happened to be at the entrance and he helped me bring up my luggage. However, I then get my room which is up two more flights of stairs!! I tried getting there, but it was too much. I asked for a room in the lowest level, but they had none. Nowhere in the property description did it say it was a walk up nor that it did not have an elevator. I had to leave and pay premium at another hotel because of the last-minute change. Not only that, but they refused to refund me! This has been the worst travel experience I’ve had in the last 20 years. I can’t believe they won’t refund and would have rather me be in extreme pain.

Self

8/10

Excellent

20 May 2026

Dot

The staff are friendly and very helpful. Jamie was energetic and helpful.

Friends

6/10

Pleasant

16 May 2026

Jane

Jamie was very helpful and the continental breakfast was plentiful.

Self

6/10

Pleasant

15 May 2026

Geoffrey

Central location

Partner

8/10

Excellent

11 May 2026

Juha

Great location and friendly staff. Big issue was with Room 9 was mouldy and smelled. Great staff arranged new rooms. Friend stayed in different room, which was fine and clean. I was given a single room which was also good. Great location, good friendly staff. One bad room.

Friends_and_family Friends

2/10

Poor

06 May 2026

NIGEL

Avoid avoid avoid..! Room dirty - dust everywhere, old pair of trainers left in the room - ever so slighty smelly. Bathroom terrible - dirty, toilet not flushed from previous guest, floor tiles all cracked , shower enclosure mouldy. No where to hang clothes. Kettle was filthy. Window broken and would not shut properly. TV not working. Breakfast was terrible, no meats or cheese etc for continental breakfast, bread, cereal, poor looking croissants. Exterior of building in serious state 9f disrepair.. apart from that everything else was terrible.. A 'home away from home'... only if you live in a skip..!!

Self

2/10

Poor

05 May 2026

Philip

Came by train, only good point was it was close to the station.
Didnt bother with the breakfast limited choice and didnt look great.

Self

6/10

Pleasant

03 May 2026

Audrey

Kirsty, on reception was very pleasant and helpful. Great location easy walking distance to train station, shops, bars, restaurants, castle. Parked at Rose st multi story long term parking which was 7-10 minutes walk away.

Family

6/10

Pleasant

03 May 2026

Dave

Room was clean enough, Staff pleasent, did not sample breakfast and no parking on site.

4/10

Poor

03 May 2026

Serena

The accommodation is in a central location, close to everything. The reception person was overall nice and friendly, but we felt we were giving her interested work when sound questions. The room was tidy and relatively clean. They're no provision to put any belongings or hang clothing, which was rather annoying. We pulled everything on the chair. We had a decent bed and towels, which we found nicely folded on the bed, together with a biscuit and...earplugs! There are multiple venues and bars very close to this guest house with very loud music until late, even midweek, and there will be drunken people shouting in the street after. No sleep until it all stops. The bathroom is ok and we had a decent shower. No toiletries though. Breakfast was very underwhelming. The was very low quality, packet pancakes and waffles, some white bread to toast and stale cereal in dirty dispensers, very cheap jam and some pieces of fruit. No coffee, long life juice and a very unhappy receptionist telling punters how grim is winter and how tired she is. Given the price, we expected something better in all areas.

Partner

2/10

Poor

28 Apr 2026

Nicholas

Worst experience we have ever had at any hotel or guest house.

USB outlets in room didn't work. Room had an odor. Bathroom fan was covered in thick layers of dust. Lamps didn't have working lightbulbs.

Fire alarm went off twice in one night waking us up at 1am. Staff couldn't figure out what was going on and we called Fire Brigade ourselves. We didn't get an apology or explanationn

Morning after the entrance hallway was full of animal feces and spread on the wall.

One staff member reeked of cigarette smoke and made the entire front desk area smell of smoke.

They allow people to just loiter in the entrance drinking and smoking.

No protein/eggs at breakfast ever.

Just all around terrible experience and would never suggest this place to anyone

Location is okay if you want to be in the heart of downtown but parking was several blocks away. It's noisy as you can expect. Very rowdy bars and bus stop directly below room window.

Partner

6/10

Pleasant

24 Apr 2026

chloe

Bedroom ok. Shelf over sink too big.
Long black hairs in bathroom.
No cooked breakfast. Cereal, bread and packaged croissants

Self

2/10

Poor

18 Apr 2026

Lisa

There was no hot water
Stains on the bedding the windows dont close properly. Don’t go there please

Partner

8/10

Excellent

16 Apr 2026

Keith

Basic accomodation that is quite good value for money. Very near to main attractions and plenty of nearby dining options. Self service Continental breakfast was perfectly fine.

Partner

2/10

Poor

12 Apr 2026

Paul

No hot water in the room. Staff said nothing could be done about it. Hotel is located opposite a very loud pub so difficult to sleep.
Absolutely awful. Got bedbug bites. Very severe. Resulted in medical attention. I wish I had looked at reviews beforehand because the bedbug infestation has been going on for months.

The linen was also dirty. Avoid at all costs.

Friends_and_family Friends

2/10

Poor

04 Apr 2026

Julie

Location was the only good thing about this place. Shower full of mould, dirty room, no soap, not enuf towels, rat trap & droppings in closet, no pride. They are “renovating” so at least a dozen garbages in hallway. I’ve stayed in a lot of hotels and like to be frugal but this was next level.

Partner

2/10

Poor

04 Apr 2026

Rebecca

Where do I start? Infestation of bedbugs seems appropriate. Had to leave middle of the night. The bed was crawling. Received no help from staff. There was only a number to call, voice on the other end said there was nothing she could do and that they’d had bedbugs on the ground floor before but never ours (room10). Now having to seek medical help for bites as we are covered. This property is clearly not taking hygiene or fumigation seriously. Horrendous experience. Have reported to environmental health with video and photographic footage.

Partner

10/10

Exceptional

03 Apr 2026

Eileen

BREAKFAST WAS FIRST CLASS, SHOP's NEAR BY, UNFORTUNATLY I WAS ON A PRIVATE VIST TO SEE MY SISTER WHO WAS IN HOSPITAL. SORRY DID'NT HAVE TIME TO LOOK ROUND LOCALY.

10/10

Exceptional

30 Mar 2026

Margaret

Hotel was nice and clean and right in the centre of yown plenty of shops restaurants etc. A help youself continental breakfast was provided fresh and tasty and uou could return time snd again
The staff were very friendly and extremely helpful would definitely go back again

6/10

Pleasant

28 Mar 2026

Derek

Rubbish bags in corridor clean enough room very basic

6/10

Pleasant

22 Feb 2026

Madison

Everything was good with a few quirks - like the shower doors were sitting off the rails (easy fix), and some thin walls and enthusiastic neighbours (not the property’s fault).

Self

4/10

Poor

19 Feb 2026

David

Upon arrival, i was told at check in that myself and my 2 children, aged 11 and 14, were to be put into 2 separate rooms or apartments as they called them. My booking clearly stated 1 room, 3 single beds. I was then told that they had no rooms that filled that criteria. I took the keys and went to our rooms, which weren't onsite, but on another street entirely, which also wasn't mentioned.adter inspection, i wejt back to reception and said i was not happy with the rooms, and in fairness, I was given a better choice of room. 1 double and bunk beds. The room itself was fine, but the shower head was filthy, and i had to clean it before showering. Overall, i wouldnt stay here again.

Friends_and_family Family

2/10

Poor

05 Feb 2026

Luke

Worst experience. Upon arrival, we were moved to a completely different location without proper notice. The new property had no Wi-Fi, and when we messaged for help, no one replied. We also missed breakfast because it was too difficult to travel back to the original property. Overall, very poorly managed and extremely disappointing. Would not recommend.

Leisure Partner

2/10

Poor

20 Jan 2026

Conrad

Dirty, broken shower, cold and very noisy between 9pm and 4 am

6/10

Pleasant

19 Nov 2025

Domhnall

The room could have been cleaner (I.e. vacuumed!) on arrival. No toiletries/ soap/ shower-gel etc. available either. Staff were polite and pleasant however.

Self

6/10

Pleasant

14 Nov 2025

Yiu Yan

the room is freezeing

Leisure Self

6/10

Pleasant

09 Nov 2025

Dave

No tea
No coffee
No milk
Room boiling
More like a cell

6/10

Pleasant

03 Nov 2025

Manus

Room was ok but no sign of remote for TV. I was assisted by staff in accessing room as I had been delayed.
The facilities were as I expected and would use them again.

Leisure Self

10/10

Exceptional

29 Oct 2025

Lester

Room was comfortable

6/10

Pleasant

23 Oct 2025

Kathleen

I had asked for oat milk, never got it! The breakfast was very prepackaged except for normal toast, with 1 type of jam. The property is upstairs and my room was up two more, I was offered a room on reception floor with shared bathroom, sharing with female receptionist so I took it, unfortunately there was a man using it too. I will never do that again.

Leisure Self

2/10

Poor

18 Oct 2025

James

No elevator, no parking (paid parking several blocks away), the room was tiny and no electrical outlets at the bed. The single pane windows let noise and cold air into the room and the curtains were falling off the curtain rods. The bathroom had broken fixtures and floor tiles. I would not recommend this place to anyone!

Leisure Partner

2/10

Poor

17 Oct 2025

Darlene

Worst experience in the area. Would definitely NOT recommend to anyone

Business Friends

10/10

Exceptional

12 Oct 2025

Alice

Staff was friendly rooms were clean

2/10

Poor

11 Oct 2025

David

Very disappointing. Room had a horrible smell, the shower didnt drain, so had to limit showers so that it didnt flood the bathroom. The towels were damp, we had no toilet paper. Would definitely look at other options next time.

Friends_and_family Family

2/10

Poor

08 Oct 2025

Anna

Great location. Staff were nice although woefully understaffed. Breakfast was fine. There was no number on the door and looked like bug blood on the walls and halls and rooms looked like they were in process of renovation. Technically the room was definitely clean. However, we found and killed several bed bugs and my son was bitten quite a bit and turns out he's allergic to this insect.

Leisure Family

2/10

Poor

07 Oct 2025

Austin-Arlo

The staff appeared to be bothered any time you asked for help.

The room we were given was the room requested but it appeared as though it was thrown together at the last minute. The mirror for the room was not hung on the wall rathe it was place on a nightstand and pushed up against the wall. Ther were several wall hangings in the room that were just placed on the floor against the wall.

Their was what appeared to be blood smeared on the wall that I found to be a little disturbing and unsanitary.

Leisure Partner

8/10

Excellent

05 Oct 2025

Linda

Breakfast was a little underwhelming but the location was great.

Leisure Family

8/10

Excellent

01 Oct 2025

Ryan

Great location in old downtown, but loud on weekends with all the bars nearby. Very friendly staff.

8/10

Excellent

26 Sep 2025

johna

Excellent location. Staff was rarely available.

Friends_and_family Friends

4/10

Poor

19 Sep 2025

Mark

Property was under renovation, I can allow for that. However, peeling wall paint, uneven cots, not really beds, broken heaters was too much for the price.

The owner/ manager is a nice guy. The housekeeper is awful. There was no housekeeping, we had to use the same few towels for three days.

One of our part suffered what look like bed bug or flea bites.

The worst thing was the noise from the night club next door. Ear plugs were not adequate for the heavy percussion.

Way overpriced.

Leisure

2/10

Poor

18 Sep 2025

Cindy

This property is disgusting. Filth, stinks of smoke. No heat, broken windows, broken furniture. I can’t believe any positive reviews of this place were written by anyone who stayed there.

Leisure Family

8/10

Excellent

09 Sep 2025

John

The property is undergoing a spruce up, but the room was clean, location was convenient, staff were good and helpful.

We had a visually challenged family member the front desk made a note and assured us that if the was an evacuation then the hotel would get them out first.

2/10

Poor

06 Sep 2025

Wanda

The owner was new and it was obvious that he is trying to improve and upgrade. He was fair in giving us a refund when we found bed bugs in the room.

8/10

Excellent

03 Sep 2025

Bruce

Great location. Reasonably priced. Friendly staff

Leisure

4/10

Poor

30 Aug 2025

Alan

Great location, but this place has seen better days. I had stayed here before and liked it, but this time I didn’t feel welcomed by the staff. The beds were clean and comfortable at least, but our carpets were filthy. I also came to the room in the afternoon to find people in the room fixing the shower that I didn’t know was broken (I used it that morning and it was fine). If there was something wrong with the shower, then why did they give us this room? After they fixed the shower they left loose screws and debris on the shower floor.

Leisure Friends

6/10

Pleasant

28 Aug 2025

Donald

Okay for a night or two if you're not too fussy. The continental breakfast was good. The bedding was a bit musty and hadn't been aired but it was clean enough. There wasn't any towels or shower gel/soap so I'm glad I had some with me. Overall, a bit overpriced and not really value for money. I don't think I'd stay there again.

10/10

Exceptional

27 Aug 2025

RAMONA

Excellent continental breakfast & best Americano coffee!

Leisure Partner

2/10

Poor

26 Aug 2025

Marina

I has never stayed in a place like that. I have no word. I hope I can add some photos.

Leisure Self

8/10

Excellent

18 Aug 2025

Fiona

Central to The city and able to walk to the river , shops, restaurants and pubs. Directly across the street from a live music pub , so a little noisy but finished early. The service was friendly and efficient. Breakfast was plentiful and had a good variety of continental items. Room and Bathroom a little tired, but sufficiently comfortable for a 1 night stay. We were able to park directly across the road using the loading area until 8am the next morning which was handy.

Partner

10/10

Exceptional

13 Aug 2025

Ann-Maree

So convenient for bus, train, shopping
Shower didn’t work well
Ok breakfast included

Leisure Self

2/10

Poor

10 Aug 2025

Rebecca

Absolutely terrible. Filthy. One of our rooms wasn't available so they moved us down the street. We were separated from our traveling companions, and the place down the street was so loud that we were not able to sleep until after 2am because of live music across the street. Room was literally shaking. DO NOT STAY HERE. We moved for our second day - much nicer hotels in Inverness at a similar price point.

Leisure Family

8/10

Excellent

06 Aug 2025

Christopher

Pleasant enough

Pleasant place in the middle of the city. 2 single beds, shared bathroom, clean with upgrades happening

Self

10/10

Exceptional

31 Jul 2025

KARYN

Great place. Excellent room and shower.

Leisure Family

2/10

Poor

27 Jul 2025

Shivami

Bitten by bed bugs

8/10

Excellent

26 Jul 2025

Frances

The staff were great! I had requested some gluten-free options for breakfast and they hadn’t received my message through the booking app, so someone went out immediately and bought gf bread, crumpets and cereal and was back before I had finished the yogurt and coffee I thought I’d be having. Very grateful for this lovely service.
This is a very well-located property if you’re coming by train. It is an older building and shows its age but the room was clean and comfortable. The reception is up one floor and rooms may be up another 2 floors and there is no elevator so you need to be able to manage your bags up stairs. Again, great staff, very helpful and accommodating.

4/10

Poor

22 Jul 2025

Gurpreet s

Bad maintenance

Bad smell in room...broken wardrobe...broken number...not maintained properly...No eggs in continental breakfast...there was no toilet tissue in my friend room...i heard one more customer complaining about broken wash basin...will not recommend this to anyone.

Partner

6/10

Pleasant

22 Jul 2025

kim

Sorry but our room was hot with no fans and when we opened our window all we could smell was stale fish and chips from the extraction fans of the restaurants below. It was pretty bad

Leisure Partner

10/10

Exceptional

19 Jul 2025

Anna

Clean but loud

The check-in process was great, there was a person at reception when we arrived.

The room was clean and working apart from the window was broken and took a bit of effort to shut properly.

The largest downside was a loud humming noise resonating through the room throughout the day, as if coming from an industrial laundry facility somewhere underground. Thankfully it got quieter between 23:00 and 7:00 so we could fall asleep.

The shared showers were clean apart from a bit of mold in the linings.

Friends_and_family Family

6/10

Pleasant

18 Jul 2025

Brian

Bed Bug Bites.

I don't usually leave a negative review but unfortunately have to on this occasion.
On arrival everything was fine, Staff member very polite and helpful, Room looked nice and clean and overall happy with our late booking due to incoming works.
In the morning at breakfast we found that the continental breakfast section/table was in a bit of a mess and bread and other foods had been handled by guests that were sitting at the tables, Disgusting attitude by people with obvious no manners and letting their children do whatever they wanted to do, The staff member was trying his best but just not firm enough and should have said something.
We left in the morning after a one night stay and the following morning had to go to our local pharmacy with what we thought was insect bites, We were advised that due to the bite ratio (3 bites in a triangular format) that they were most likely to be Bed Bugs, we were in room 115 I'm sure so hopefully a member of staff will have a look and see if this can be sorted.
All in all, It was the very reasonable stay rate but with suffering from these bites, that aren't very nice, I would not return in the future.

Business

8/10

Excellent

18 Jul 2025

Graham

Great for a city-centre stay

Located in the heart of Inverness, a short distance from the river, it is a great spot for those seeking a city break with every amenity close at hand. Parking is best at the 24-hour multi-storey on Old Rose Street (£9 for 24 hours, £8 for every 24 after that - and less if your stay is shorter). It’s a five-minute walk to Union Street and the guest house. A flight of stairs takes you to the reception and a very warm and friendly welcome. Rooms are basic, the furnishings a little tired, but they present very well. The downside is for the noise of the gulls outside. They squawked in unison most of the night - but of course that isn’t the fault of the guest house.
Breakfast is included, and it consists of a choice of cereals, yoghurt, crumpets, pains au chocolat, brioche, bread for toasting, jams, a choice of tea, coffee and fruit juices. For the purpose of our visit, the Waverley was very good and I would stay here again - but bring earplugs to counter the birds!

Friends_and_family Friends

8/10

Excellent

12 Jul 2025

Rebecca

All we needed.

Leisure Partner

8/10

Excellent

12 Jul 2025

steve

Average budget hotel

Bed sheets and towles had stains and matress was uncomfortable but other than that everything was ok

Business Self

2/10

Poor

07 Jul 2025

Rebecca

Nobody at check-in at 7pm. Called twice, was told they were doing the laundry each time. Waited 30 mins. Left to book elsewhere.

6/10

Pleasant

24 Jun 2025

Joseph

Perfect location for access to the Railway station. Rooms could do with some TLC. The price i paid for this hotel was extreme considering the condition of the room.

Self

4/10

Poor

15 Jun 2025

MR Gar

Overpriced

The stay was below average. No teaspoon to stir hot beverages. Toilet seat was loose and the wrong type. No soap available for the bathroom. Nighttime noise was audible from the streets despite being at the back of the hotel and windows closed.

Friends_and_family Friends

8/10

Excellent

15 Jun 2025

Martin

Excellent staff, excellent city centre location.

Self

2/10

Poor

14 Jun 2025

Jessica

This was not a nice place to stay. The room was dirty, the window was broken and leaned in against a shelf, floors were very sloped and the carpet coming up, our door didn't lock, it smelled bad

4/10

Poor

10 Jun 2025

Stefanie

The best thing about this property was its central location, and walkable distance from train station, city center and sights. The staff was friendly. While the online image looked pleasant, the building was overall poorly kept. Windows were not cleaned. I had roosting birds right above my window, poop on the window and bird debris falling through the window, which needed to stay open to get some fresh air in the room. The room had a musky stench, carpet had burn marks, the shower head bar fell straight out of the wall. The worst was the ever-present noise of slamming room (fire) doors, surrounding tenants due to thin walls and the pub across the street of the hotel blasting music from noon to late in the night. No elevator or lock box available. How about getting a new round of pillows every now and then? I won't stay here again.

Leisure Self