Name: Belvilla Inverness Craigmonie Hotel
Address: 9 Annfield Road, 9, Inverness, IV2 3HX, GB

6/10

Pleasant

02 Aug 2026

Katalin

Spent just one night... it was ok but nothing special. I had the single room... spare socket would have been helpful. Loved the large shower.

10/10

Exceptional

29 Jul 2026

Eleanor

Really cozy and comfortable hotel. It’s got what you need for a comfortable stay and while not in the middle of everything it’s an easy walk to everything. We loved the staff and the overall vibe of this hotel. We would recommend to friends.

10/10

Exceptional

19 Jul 2026

Irene

Pool changing rooms are a little dated

4/10

Poor

14 Jul 2026

Shai

The breakfast experience was very unpleasant. First, we had to wait for quite a few minutes for the hostess to show up and register us. She did not bother to apologize for the wait. Then, we sat it a table without utensils. We waited for a while, and when no utensils were brought up, we took some from a nearby empty table. The hostess gave us an angry look and \"fixed\" the other table, while ignoring our needs. The wait time for fried eggs was unacceptable, and when we asked about it, we were answered very rudely. Overall we waisted 45 minutes for a mediocre breakfast and almost missed our planned tour for the day.
Another problem was the room itself. We understand that the building is quite old, but the floor above us was ridiculously noisy. We felt like someone is walking over our heads all night long. The walking noise never stopped! This hotel left us exhausted...

8/10

Excellent

13 Jul 2026

Katherine

We enjoyed our stay, but there were a few things that could have been better. The hotel did not have laundry service or laundry facilities. No A/C and the bathroom was very small. There were not enough places to hang towels and robes, no counter space (just the sink basin), and nowhere to put shower items, so we had to put them on the floor. There were plenty of electrical outlets, though. It was close to town, about a 20-minute walk, which was ok except when it was raining. The bus stop is a few minutes away but the bus only comes once an hour. Overall, we had a really nice stay. The staff were so friendly and helpful.

Friends_and_family Friends

10/10

Exceptional

07 Jul 2026

Morven

We were warmly welcomed by Callum at reception and were directed to our room. This room was very warm and had a radiator we couldn’t turn off. We went back to reception and were offered another room which was just perfect.
The pool and steam room were an added bonus for us and we used them on both days we were there.
The woman in the bar on Saturday night was very friendly and helpful and made us and other guests there feel very welcome.
We will certainly look at booking this hotel when we next visit Inverness

Partner

10/10

Exceptional

04 Jul 2026

Marion

Lovely property in Inverness. Staff really friendly. Nice pool & sauna

Self

10/10

Exceptional

28 Jun 2026

Robert

The hotel had very nice staff.

Friends

8/10

Excellent

28 Jun 2026

Kim

Welcoming and helpful staff, good menu choice in the bar and restaurant. Breakfast buffet choice was good.
Stayed in a double room, the room was a good size for one business traveller, the room has a ironing board and work desk which works well.

Self

8/10

Excellent

27 Jun 2026

Cathy

Lovely guest house, large rooms, quiet area, great staff. Restaurant is on the expensive side, 10 -15 min walk to the main part of Inverness. We enjoyed our stay here

Friends

6/10

Pleasant

24 Jun 2026

Hattie

The room was clean but the property is outdated and without air conditioning or a fan it was uncomfortably hot. The breakfast was also bot good.

4/10

Poor

21 Jun 2026

Arif

Hotel is not the best . In fact for similar price you can find much better hotels . I asked for half an hour late check out but receptionist adamant I have to check out at 11 o’clock. The room service simply covered the sheets and no more . No new towels . Noise is terrible , probably is the nature of the hotel . In short I do not recommend this hotel

Self

4/10

Poor

24 May 2026

John

High prices for an emp

6/10

Pleasant

18 May 2026

Katie

Our had not be cleaned properly from the people previously. The floor had not been hoovered. The window sill and cups were dirty. There were hairs in the tea mugs. There were rubbish at the back of the bedside cabinets and we could write our name in the dust on the bed. Disgusting and not acceptable at the price per room.

Partner

8/10

Excellent

10 May 2026

Mirka

Clean, comfortable, and friendly staff that is very close to city center (10-15 min walk)

Partner

10/10

Exceptional

08 May 2026

Adam

Great location walking distance from train station, the pool and changing rooms could do with a bit of updating, this is the reason for 4 rather than 5 stars as the room was brilliant and staff were fantastic.

8/10

Excellent

27 Apr 2026

michael

Nice hotel with very friendly helpful staff. We had a recently refurbished room which was good. The pool/ spa area seemed a little dated and in need of a freshen up.

Partner

2/10

Poor

27 Apr 2026

Gilbert

The room smelled like cigarettes, but I was too tired to complain, after long hours of driving and just stayed in the room they gave me. Danielle (reception) was great, professional and very helpful.

Partner

10/10

Exceptional

27 Apr 2026

Morgana

The hotel is located in a lovely green, residential area just 15min away by foot from the city centre, with a big parking space.The internal decor is classic, with a Scottish countryside feel and a nice bar where you can enjoy some drinks and a selection of Highlands whiskeys. Ou room on the ground floor was spacious and very clean, the only downside, which wasn’t much of a big deal for us, was the windows facing the main road, so we had to keep the curtains shut all the time. It would be lovely if the windows on the ground floor could have a screen filter installed. The cherry on the cake was the staff, extremely kind, helpful and genuinely friendly, who made our stay very enjoyable. Thank you a Craigmonie Inverness team, you made us fall in love with Scotland, we will definitely come back.

Partner

6/10

Pleasant

24 Apr 2026

Bryan

Breakfast was great parking was ideal hotel rooms need upgrading very run down

Partner

10/10

Exceptional

15 Apr 2026

Natalie

The staff was very friendly and my room was very comfortable.

Self

10/10

Exceptional

14 Apr 2026

Jennilee

Clean room. Nice bathroom. Friendly staff. Even had a pool with hours that still let you explore and come back to enjoy! Great parking included. Easy access to area. Would stay here again.

8/10

Excellent

11 Apr 2026

Michelle

Room was huge and clean, pool was lovely and warm and the staff were fantastic! Some renovation work is going on, but the works seemed to keep respectful hours and weren't noisy.

Family_with_children

8/10

Excellent

05 Apr 2026

Paula

Kirstie is amazing, she made us feel very at home. She really looked after our son, who has special needs, so we didn’t feel under pressure in the restaurant at meal times.

The refurbished parts of the hotel are excellent, and the pool is lovely.

Friends_and_family Family

10/10

Exceptional

31 Mar 2026

Irene

lovely hotel to stay in with a dog. Although dogs not alliwed in dining room the staff set up a special window table for us in an adjacent room. also an enclosed field for safe off-lead dog walks very close by.

Pet

6/10

Pleasant

28 Mar 2026

Michele

The building itself looked clean and historical on the outside, but the inside is a bit run down. The staff person checking us in was quite friendly but that's where the 'nice' stuff ended.

Our room was tiny and dirty and smelled like old cigarette smoke even though we always book a non-smoking room. The rug was quite stained and the furniture pretty banged up.

The bathroom, however, was very clean (compared to the rest of the room), although the vanity light above the sink didn't work, nor did some of the outlets in the bedroom area.

We booked this hotel because of the reviews and price, so I'm guessing we either just got very unlucky with our particular room, or others traveling in Scotland have lower thresholds for cleanliness.

The sitting room off the lobby was cozy and offered games and puzzles. We did not utilize the bar area but saw others enjoying themselves.

The stairwell leading to the pool was dark, dirty and a bit creepy.

We did inform staff at check out about the light in the bathroom, the smoke smell and the fact that the hair dryer did not work, but she didn't write anything down so I'm assuming none of those things will get fixed.

Lastly, their parking lot is open to anyone, so we had to pay for parking which I think is ridiculous for paying guests. Oh, and the picture depicted on this page isn't of an area we saw at all.

Family

10/10

Exceptional

23 Mar 2026

Kirsten

Great hotel to stay at if your visiting Inverness.
Staff are very welcoming and helpful during your stay. The night manager shared lots of historical stories which was very interesting.
We will definitely be back for another visit...
Thank you....
Kirsten & Martin

Partner

8/10

Excellent

22 Mar 2026

Manpreet

Friendly staff. Clean room and facilities

Friends

10/10

Exceptional

12 Mar 2026

David

Great place to stay. Located close to shopping, Inverness Castle, restaurants etc.

10/10

Exceptional

11 Mar 2026

Andrew

Staff were very helpful and friendly. Room and food were excellent. However we were disappointed to discover on arrival that we had to pay £6 per night to park our car in the hotels private car park. Not a huge sum of money obviously, but given that few people arrive on foot these days, it should have been included up front, in the room rate, not hidden somewhere in the small print.

Partner

8/10

Excellent

06 Mar 2026

Craig

Pros -Great free room upgrade, friendly staff (very helpful and approachable) and food was good, great tea tray.
Cons - having to pay to park to stay at the hotel and pay the same rate as someone who wasnt, food menu limited range, room a little dated and some small decorative touches needed.

Partner

8/10

Excellent

03 Mar 2026

Paul

Room was good.friendly staff and helpful.good location.bar and restaurant closed at the weekend but we were informed prior.price was excellent.

Partner

6/10

Pleasant

01 Mar 2026

Susanne

Pool area needs updating. Our room was ok but some of the communal areas are shabby. Breakfast was good

8/10

Excellent

23 Feb 2026

James

Great staff
Freindly

8/10

Excellent

21 Feb 2026

Robert

Nice staff. Good hotel.

10/10

Exceptional

16 Feb 2026

Catriona

Room was clean, spacious and warm, beds were extremely comfortable and duvet was warm. Lovely welcome when we arrived and everything we needed to know was explained to us.

Friends_and_family Friends

8/10

Excellent

12 Feb 2026

Helen

Room was spacious, warm, big clean and comfy bed.
Warm and clean bathroom and plenty hot water
Room could do with a bit of TLC as there are signs of wear and tear but I’m sure that is on the list of improvements as they are working on the hotel at the moment
Staff were really lovely and welcoming

Friends_and_family Friends

8/10

Excellent

01 Feb 2026

Fiona

Lovely staff. Good location

Business

8/10

Excellent

31 Jan 2026

Kayleigh

Comfy bed, and overall great stay, staff are so friendly and helpful , some areas of the hotel do need updated however it looks like that is happening and the breakfast was great too

Friends_and_family Friends

10/10

Exceptional

31 Jan 2026

Murdo

Venue was very comfortable, clean & warm, but the outstanding feature was the friendliness and efficiency of the staff. It’s a beautiful building, though showing some signs of age related heavy use, but this adds to the great character of the hotel. I will have no hesitation in returning.

Leisure Partner

10/10

Exceptional

15 Jan 2026

Lana

Everything was as expected. Staff was pleasant. Swimming pool and sauna were lovely. The hotel was warm, clean, and comfortable. The room was warm, clean, and comfortable. I recommend.

Leisure Partner

6/10

Pleasant

05 Jan 2026

Sandra

Room was ok bathroom beautiful but room itself was small and dated for a superior

Partner

4/10

Poor

03 Jan 2026

Karen

Stayed for two nights over new year. Returned to hotel around 2am after a lovely evening with friends but the noise that went on in the hotel for hours after was unbearable. Couldn’t sleep for constant banging, doors being knocked on etc. Our room was also so hot which we’d brought to the attention of the receptionist in the afternoon who said they’d look at it- they managed to open the window which we then struggled to close at 2am. Mentioned again in the morning to be told the hot water system ran past that room hence why it was so hot. Pool was the best thing about our stay but I do see that they are trying to upgrade the hotel- dining room looked amazing. Didn’t eat so couldn’t comment. Sorry but wouldn’t rush back.

Partner

8/10

Excellent

02 Jan 2026

Jerome

Staff was the best!!!

Friends_and_family Family

10/10

Exceptional

26 Dec 2025

andrew

Loved it

8/10

Excellent

23 Dec 2025

Carol

Very friendly and welcoming staff. Our room was clean and warm. The only thing to mention was the pool area which needs a spruce up especially all the rust that shows. A couple more chairs needed too as there were only two to relax on but fortunately we were the only couple there. The pool was perfect for a swim which we did enjoy.

Partner

6/10

Pleasant

02 Dec 2025

Leonard

Room was big and spacious,
Heating in room was toasty.
Breakfast was good
Only let down was the freezing cold pool which is classed as a leisure pool. Was expecting it to be warm.

Friends_and_family Family

8/10

Excellent

06 Nov 2025

Cameron

Lovely stay room was clean, swimming pool was good and breakfast was excellent.

Leisure Partner

8/10

Excellent

29 Oct 2025

Alison

Yes

10/10

Exceptional

29 Oct 2025

Christine

Every thing was great, the breakfast was delicious and the evening meals I had were too.
My room was clean and large enough to move around.
Thank you to the staff

Leisure Self

6/10

Pleasant

28 Oct 2025

laura

Staff was amazing. The room was clean but old. The bed, although I paid for a queen or king ended up being two separate beds put together, and both of them had huge divots in them from where people have been sleeping. So I do believe that they need to be replaced. Location was great as it was walking distance to downtown. The food in the restaurant was not the best. And all I could hear while I was eating was a whole bunch of kids screaming in the pool. Apparently the restaurant and the pool are just separated by glass. The rest of the time I ate out at other locations. But once again, the staff was amazing. The hotel just needs to be updated a bit. I would give it a five or six out of 10.

Leisure Self

10/10

Exceptional

25 Oct 2025

Linda

Had a very pleasurable stay at the Craigmonie. Staff polite. Friendly and would do anything to help. Thank you will be back again soon. X

Friends_and_family Family

2/10

Poor

18 Oct 2025

Stuart

Charged for parking at the hotel. Ridiculous

10/10

Exceptional

12 Oct 2025

Alistair

The room was clean, the staff were pleasant and helpful, breakfast was good, and the check-in and out processes were efficient.

Leisure Family

10/10

Exceptional

05 Oct 2025

susan

Clean room friendly staff lovey warm pool ..just needs money spent ..same story in most Scottish hotels .

Leisure Family

10/10

Exceptional

02 Oct 2025

DONALD

The accessible room/shower room was excellent with all the necessary facilities to be able to help an elderly relative with mobility challenges in confidence. Nice large bedroom. Comfortable bed. Staff very helpful.

Leisure Family

8/10

Excellent

29 Sep 2025

Garth

A good location in Inverness

Leisure Partner

8/10

Excellent

22 Sep 2025

Peter

Sadly lacking maintenance issues; chipping paint, holes in walls, lovely dining room was under construction, trash visible on the roof. Not at all sound proof!

Leisure Partner

6/10

Pleasant

21 Sep 2025

MD

so far from centre

8/10

Excellent

13 Sep 2025

Suzanne

Clean, comfortable, with onsite parking. Walkable to restaurants.

Friends_and_family Friends

8/10

Excellent

06 Sep 2025

Arthur

Nice to see they are updating the property

Leisure

10/10

Exceptional

29 Aug 2025

Kate

Very welcoming staff, a lovely pool, nice buffet breakfast.

We had a spacious quiet room, perfect for a comfortable and relaxing stay.

It was an easy walk to the town centre and to the Ness island.

We really enjoyed our stay, thank you!

Leisure Family_with_children

10/10

Exceptional

25 Aug 2025

Verified traveler

Very friendly staff, comfortable room, quiet. The location is great for an easy walk into town.

Partner

4/10

Poor

14 Aug 2025

liron

outdated

Outdated, found some spider webs on the wall, low water pressure, no air conditioning or even a fan.

Friends_and_family Family

6/10

Pleasant

06 Aug 2025

Scott

Nice location to down town. Helpful staff. Good breakfast. Room and property not up to expectations. Very old and run down building. Parking was difficult.

Leisure Partner

4/10

Poor

27 Jul 2025

Robert

Dont count on the pool

We went for the pool. The pool was not available. They only told us when too late to rebook. Not even a free breakfast to compensate.

Partner

8/10

Excellent

26 Jul 2025

Philip

Friendly staff.
Uneven bathroom floor. Too hot in bedroom.

Leisure Friends

6/10

Pleasant

21 Jul 2025

Caitlin Elizabeth

Just want to start this off by saying the staff are superb and so friendly.
When booking through Expedia we paid extra to have breakfast and parking included. When we arrived they had it noted that we’d paid for breakfast but not parking. Showed my booking and this was fine but they didn’t know this was a thing.
Wasn’t informed until 24 hours before stay that the pool/sauna was closed and our booking was non refundable so couldn’t even change hotel. Really disappointed - Expedia info should be changed to reflect this.
Doors need silencers or something, I was woken up so much by slamming doors or people chatting right outside my room. Room covered in scuff marks. No AC or fan so had to keep window opened up all night - which meant being woken up by birds or folk working in early morning.
Breakfast was just fine. Food was okay but anytime we went down it was looking a bit dirty around food (cereal everywhere, crumbs, spilled food). Carpets all over hotel (especially the staircase) looking really tired and worn. The money paid just didn’t equate to amenities received.

Leisure Partner

6/10

Pleasant

15 Jul 2025

Kim

The rooms were very dated. No charging outlets for electronics. Our TV was the size of a small computer monitor.
The rooms were not indicative of the price charged.
Having said that the staff were amazing and we loved the lounge.

Leisure Family

6/10

Pleasant

11 Jul 2025

Alice

Unfortunate that at check in we were informed of the leisure facilities being closed which was one of the main reasons for booking. £6 parking fee also levied at check in. Pleasant and helpful staff. Partially renovated but still some areas needing attention. Need queen linen for bed not just stretched king sheets! Room was clean and a great size. Outside needs a tidy up. Good breakfast.

Friends_and_family Family

10/10

Exceptional

04 Jul 2025

Elizabeth

Great option for our family of four. Kids enjoyed the swimming pool. Located in a quiet area but walkable to many shops and restaurants

Leisure

8/10

Excellent

24 Jun 2025

John

Great customer service, comfortable room, hot water, close to city centre and historic sites, good parking

Leisure Partner

10/10

Exceptional

18 Jun 2025

Abigail

Easy check in. Quick walk into the center of Inverness but far enough out to be quiet. Good parking. Very friendly staff and a good breakfast.

Leisure Family

8/10

Excellent

14 Jun 2025

Anne

Friendly, helpful staff, good breakfast and comfortable bed. Doors need dampers as slam loudly, hotel needs a refurb. Had everything we needed in the room. Can walk into town in 20 mins. Shouldn’t have to pay for parking if you are staying there.

Partner

6/10

Pleasant

13 Jun 2025

Jacqueline

The decor and furnishings in the living and dining are comfortable and cosy. Feels like sitting in a cosy cottage.

8/10

Excellent

10 Jun 2025

margie

The hotel is well located in walking distance of the city centre and some nice places to eat. The rooms are small and comparatively expensive but this is the UK where everything is over-priced. The restaurant is nice and the staff super helpful- they made sure I was able to use a large, thickly carpeted room to do a 90 minute yoga session uninterrupted.

Leisure Self

4/10

Poor

08 Jun 2025

Linda

This was the most expensive accommodation on my trip! Terrible view, dirty carpet, cramped space! Won’t return

Leisure

8/10

Excellent

06 Jun 2025

Sammy

Parking is £6 per day and quite full in the evening.

Leisure Pet

6/10

Pleasant

03 Jun 2025

Ann

.

Leisure Self

6/10

Pleasant

02 Jun 2025

Rhonda

Very small rooms. Very good customer service

Friends_and_family Friends

10/10

Exceptional

29 May 2025

Lynda

Started with a bit of a hiccup after we checked in but was very promptly resolved by Kristy the duty manager, so thank you. This hotel has very, very helpful friendly staff everywhere, nothing was too much trouble. Our room was spacious and clean, the breakfast had a good range and the location was very handy.

Leisure Partner

6/10

Pleasant

27 May 2025

Brenda

Disappointing is the word I’d use. Expensive and not worth it. Old towels,old bedding, hard flat pillows. Our window did not open. Good breakfast
We were not asked “how was our stay” on check out. I guess they didn’t want to hear the answer? I would not recommend this hotel

8/10

Excellent

18 May 2025

Georgiann

Friendly staff and quiet location

Staff was great. Our room had nice shower pressure. The only issue I had was that there wasn't much to protect the bathroom floor from the shower water splashing and puddling on the floor. The room itself could have used a refrigerator, and more accessible outlets for phone charging at bedside. I would stay here again.

Friends_and_family Family

6/10

Pleasant

16 May 2025

Verified traveler

Eh, not the best.

The pictures don't accurately tell the story of this hotel. I'm sure at one point this property was exquisite, the exterior was accurate, but the overall condition was uncomfortable. It was extremely hot, we had dirt and stains on our floors, and the ceiling looked like it was falling apart. Overall, not very pleased with the condition, though it looked like they were doing work which may help in the future, but would have chosen a different location if the pictures had been more accurate.

Business Partner

4/10

Poor

15 May 2025

Colette

This old hotel still gives a few clues to its former grandeur. It has a cosy lounge/bar area. Ok breakfast room. We had a plumbing problem with the first room we had booked. It was a very tired room with stained bedding and curtains. However the exceptionally helpful member of staff upgraded us to a larger suite room which was in much better decorative order - which we obviously enjoyed. My review would have not been good for the ‘standard’ room at all! Price point is relatively low but the condition of the pool and other facilities is still a bit of a shock!

Leisure Partner

8/10

Excellent

10 May 2025

Lauchlan T

Good value for money but watch the renovations

I enjoyed my stay at Craigmononie and found it very good value for money. The front desk staff were excellent - efficient and friendly. As for problems, the guys doing the renovations (right next to my room) started work at 0800, a bit early and without warning. The chicken burger in the restaurant was burned. My recommendation is to walk down the road for an evening meal. Breakfast buffet was very good.

Self

8/10

Excellent

28 Apr 2025

Douglas

Very friendly hotel, conveniently located

Exceptionally friendly staff, good food and some very comfy chairs in which to enjoy a wee dram. Small but nice pool with toasty sauna.
Room temp was a bit on the high side, with very firm beds.

Partner

10/10

Exceptional

26 Apr 2025

Bailey

This was a wonderful stay and an easy walk from the city center

Leisure Self

8/10

Excellent

26 Apr 2025

Glenn

Sweet hotel. Room was a bit warm and the hall traffic a bit noisy. But staff was very kind and helpful and the location is great: a very nice neighborhood, walkable to city center. Appropriately priced.

6/10

Pleasant

26 Apr 2025

Kevin

Needs renovation

4/10

Poor

16 Apr 2025

Karine

Bath was wobbly, toilet water was leaking the whole time, little space to put toiletries. Squeaky floor

Leisure Family_with_children

10/10

Exceptional

08 Apr 2025

leah

Staff could not have been more friendly and accommodating. Lovely family hotel with a yummy breakfast.

Leisure Family_with_children

8/10

Excellent

29 Mar 2025

Verified traveler

Easy stay in Inverness

Friendly staff, easy 15ish minute walk into city centre. Room was simple and bed comfortable. Felt very safe as a solo female traveler. Appreciated that they had a lift and could hold my bags for a bit after checkout.

8/10

Excellent

27 Mar 2025

Vicki

Room was comfortable and ensuite shower was great. Spa area was a little disappointing as it was only a pool and very small sauna (seating 3 and cosy at that). The pool changing room area was a bit dirty and very awkward changing around kids swimming lessons and parents in the changing rooms but for the price we paid it was ok.

Leisure Partner

10/10

Exceptional

10 Mar 2025

Adrian

Hotel although dated adds to the charm
Staff absolutely spot on very polite and helpful nothing a problem

Business_and_leisure Family_with_children

10/10

Exceptional

02 Mar 2025

Steve

Comfortable Stay.

From check-in to check out everything was great about my stay. I had an issue with my room window which was sorted quickly after i mentioned it to reception. My room was serviced every day which is unusual these days and the staff were all very nice and friendly 😁

Self

10/10

Exceptional

25 Feb 2025

Elisabeth

Highly recommended

Lovely hotel, with the nicest, most helpful staff ever.

Self

10/10

Exceptional

22 Feb 2025

Adrian

Amazing stay staff very freindly and couldn't do enough
The hotel is need of a refit but didn't affect our stay

Friends_and_family Family

10/10

Exceptional

17 Feb 2025

Andrew

Short trip

See review from pictures

Partner

6/10

Pleasant

08 Jan 2025

Fiona

Some areas a bit grubby - lift. Squeaky floorboards in corridor level 2 woke me up in the night.
However breakfast and service was excellent.Small clean pool but ok and the sauna was roasting!

Business Self