Name: Inverness Palace Hotel & Spa, WorldHotels Distinct
Address: 8 Ness Walk, 8, Inverness, IV3 5NG, GB

10/10

Exceptional

23 Jul 2026

Jennifer

Perfect location along the River Ness, just across from Inverness Castle and around the corner from the Inverness Cathedral. Easy walk to downtown area with lots of good dining options. Hotel sits on the Ness Walk - excellent for after-dinner strolls along the river! Hotel was well-maintained and rooms were comfortable, although there is no air conditioning - would have been a helpful feature since it was a bit warm during our stay in mid-July. Staff were very kind and accommodating. I would definitely stay again if I return to Inverness!

10/10

Exceptional

23 Jul 2026

Jennifer

Lovely receptionist on arrival, spacious room, comfy beds and the swimming pool was a bonus

10/10

Exceptional

21 Jul 2026

Beverly

Front desk staff were extremely helpful. The location of the hotel is wonderful. It was very safe and quiet. Room service was very good. I would definitely come here again if I were to ever make it back to Scotland!

Self

10/10

Exceptional

18 Jul 2026

Sanjiv

What a beautiful property and an absolutely gorgeous location. The Room so well appointed. Staff at the Restaurant amazing.

Family

8/10

Excellent

06 Jul 2026

Erin

The hotel is very pretty and well situated in town right on the river. Our rooms were as described however; the ventilation in the room was insufficient. We visited in July and even with the fan on, windows open, the room was very warm and stuffy. We ordered drinks at the bar and service was rather slow (even while the bar was not full of patrons). Service at the front desk and around the property were otherwise very friendly and helpful.

Family

8/10

Excellent

04 Jul 2026

Larry

The hotel was okay. It was in my opinion a 3.5 star hotel.

10/10

Exceptional

09 Jun 2026

Stephen

Amazing stay! Staff went above and beyond our expectations. Ale was terrific! Highly recommend,,,

Friends_and_family Family

8/10

Excellent

09 Jun 2026

Sandra

Great location - walkable to many things in Inverness. I stayed in a cottage on the property, Very comfortable- a great stop before going into The Highlands of Scotland.

Self

10/10

Exceptional

04 Jun 2026

Pam

Lovely clean rooms and bar area.
Staff were friendly and helpful.
Close to local amenities , with lots of nice eating and drinking places to hand.
Had a great room with view of river and castle which was a pleasant upgrade.
Will definitely be back and would highly recommend.

Friends_and_family Friends

10/10

Exceptional

01 Jun 2026

frank

Ease of access to town and parking. Would have been nice if had velet for late night arrival.

4/10

Poor

26 May 2026

Stephanie

We deliberately booked this venue as they boasted 6 new EV chargers. They wrote to us in the days before we arrived and again highlighted the chargers.

We were therefore very surprised when we got there to learn that they weren't working and apparently hadn't worked for some time.

There was however one charger that was working but it was occupied. The next day it was again occupied by the same car and this happened again the following day. When we asked if the car could be moved as it would obviously now be full we were told no and that in fact belonged to a staff member!

For a hotel to market amenities that it does not in fact have operational is bad enough but then for a staff member to hog the one actual resource that many customers wanted is, in my view, completely unacceptable.

Mark Scobbie, the general manager of the hotel's owner, solicited feedback by way of a stock email after our stay and I fed this back to him. That feedback was completely ignored hence the need to write here. Overall a very disappointing customer service experience.

Partner

8/10

Excellent

11 May 2026

James

the room was very clean but the floors in the room and above were squeaky which was annoying at nighttime.

Partner

6/10

Pleasant

07 May 2026

Aaron

As my wife and I continued our honeymoon through Scotland—transitioning from the perfection of Melville Castle to the Highlands—we checked into the Inverness Palace Hotel. My breakdown: 5 stars Location, 5 Service, 3 Room. Since the room is the main purpose of a stay, my overall rating is a 3.
The positives are undeniable. Looking out over the River Ness provides a stunning 5-star backdrop. Service was commendable; staff were welcoming and when we requested a micro-fridge, it was brought up immediately.
However, room comforts fell short. The bed was hard and pillows thin. The shower has a frustrating quirk: turning the knob unavoidably blasts you with sitting cold water due to the showerhead's angle. Soap and shampoo were provided, but we had to request conditioner (happily provided, but odd not to include by default). Unwinding was tough since the TV lacked internet or most common streaming apps or ability to download them.
The general hot tub was disappointing, running a forced 10-minutes-on/10-minutes-off cleaning cycle. (The separate spa, however, is great!). Also, beware the lift—the door closed so hard on my shoulder it felt like I got tackled!
Our exit was clunky: despite arranging a late checkout, our keys deactivated early. We faced pushback on our departure time, though we suspect a simple language barrier rather than rudeness.
Great location and staff, but room comforts hold it back. Ironically, the best AirBnB I've ever stayed at is RIGHT behind them!

Partner

10/10

Exceptional

29 Apr 2026

Alastair

A lovely hotel in a perfect setting by the river. My only quibble is that one morning at breakfast two staff members had a disparaging conversation about a colleague within earshot of guests. Bar prices were a bit on the high side but other than that The Palace was terrific.

Partner

6/10

Pleasant

16 Apr 2026

Will

Ok, but room not as good as reception!

10/10

Exceptional

09 Apr 2026

Ryan

Very enjoyable and relaxing stay. When we arrived we thought our room was a little small. When we spoke with the manager about this, she helped in finding us a bigger room at no extra cost. The food was of good quality, but a little limited. Overall I really enjoyed my stay

Partner

10/10

Exceptional

07 Apr 2026

Stephanie

Nice hotel right along the river with beautiful views of the Inverness Castle. Located just across the bridge from the downtown area, but still very close to everything.

Self

8/10

Excellent

05 Apr 2026

Daniel

Well appointed quiet rooms. Bar/Lounge areas very comfortable. Great location for all city centre and riverside activities

Partner

10/10

Exceptional

05 Apr 2026

Marlene

Beautiful hotel, clean rooms, great staff. Good selection of food for breakfast and in the brasserie.

Partner

6/10

Pleasant

05 Apr 2026

John

Fine. Decent, clean rooms. Their “spa/gym/pool” is basically a seperate membership they sell to locals. Its relatively small and gym, pool, saunas are always packed because of this. Makes it super frustrating as a hotel guest because you have to be prepared to wait for all facillities on all these others who dominate the facility rather than just hotel guests.

Partner

4/10

Poor

30 Mar 2026

Sarah

Hotel is very outdated. Why are you still using carpets and they were not clean? Room had a weird odor and was obscenely HOT. Food was terrible! Parking was a nightmare. No amenities like complimentary water! Only positive is the location. NO THANK YOU!! So many other hotels I've stayed at and so much better!!

Friends_and_family Family

10/10

Exceptional

25 Mar 2026

Catherine

Good service, ease of check in. Room clean and tidy.

Partner

10/10

Exceptional

24 Mar 2026

Alastair

Laundry service good and bar service good

Partner

10/10

Exceptional

23 Mar 2026

Dolina

Perfect 2 night stay.

Friends_and_family Family

10/10

Exceptional

22 Mar 2026

Dolina

3rd visit to The Palace, and again such a lovely experience. Hotel staff very friendly and helpful. Stayed in the adjacent building, which was lovely with Castle view. Parking limited, but parked with ease.Spa facilities a bonus.
Excellent location.
Both my daughter and I now have this as our favourite hotel in Inverness.

Friends_and_family Family

10/10

Exceptional

16 Mar 2026

Leslie

The best hotel on our Scottish travels. Room was spacious, clean and comfortable. My wife who is not very mobile found movement around the hotel excellent for her needs and staff helped in ensuring diable parking available Dinner and breakfast service and food choices also excellent.

Partner

8/10

Excellent

14 Mar 2026

Christopher

Had a very enjoyable stay. The room and facilities were lovely.

Only complaint was there was a dog barking on my second night and some noise from other people staying in the hotel.

The gym and swimming pool were very nice. Close proximity to lots of places to eat in the city centre. The hotel is situated in a Beautiful spot looking at the castle and the best view down the river Ness.

10/10

Exceptional

12 Mar 2026

Sujit

Clean spacious room and special thanks to Mathew for upgrading our room to river facing.
Staff are very courteous and helpful
The Spa onsite is a welcome.
The charging station was electric cars were not fully functional but staff did try to reserve one for me.
Will stay again.

Friends_and_family Friends

10/10

Exceptional

08 Mar 2026

maressa

Really friendly staff, comfy bed and brilliant breakfast

8/10

Excellent

01 Mar 2026

Brian

All perfect apart from booking our meal in the evening in the restuarant .I booked the meal the guy in the bar wrote it down but on arrival in the evening the staff had no record of our booking .Eventually we did get a table but i noticed others were turned away for the same reason .What i will say is the restuarant staff were excellent and pulled out all the stops for us .I always tuse the Palace Hotel but this did not go down well .Of course the meal was excellent .

Partner

6/10

Pleasant

28 Feb 2026

Dave

Definitely a lot of positives, the place looks great, includes the spa. The staff are great. The negatives was the wifi was hit and miss and when your phone signal is poor this is a nightmare. The layout of the breakfast is very poor, customers and staff moving in all directions leading to a shambles. Also a decent lager like peroni wants adding to the bar.

10/10

Exceptional

23 Feb 2026

Jane

The room itself was impressive and very comfortable. However, the soundproofing wasn’t great — we were woken at 5am by the room above having a shower; it genuinely sounded so close it felt like the water was coming through the ceiling!

It may not be an issue for everyone, but there were a lot of stairs and the room wasn’t located in the main hotel building. This meant going outside to access the bar and restaurant, and unfortunately getting wet in the process. I would have preferred the option of staying in the main part of the hotel.

Breakfast was adequate, although I was given a decaf coffee instead of the tea I had ordered. On a positive note, the view of the castle was absolutely amazing and really made up for the inconveniences.

The spa facilities were good, although we weren’t provided with robes in he room whereas other guests appeared to have them, which was slightly disappointing.

Partner

10/10

Exceptional

19 Feb 2026

Nan

All the staff were lovely, rooms spotless and comfortable.

Partner

10/10

Exceptional

13 Feb 2026

Gillian

Everything was just righr

Partner

10/10

Exceptional

12 Feb 2026

Donna

Lovely room, helpful staff, amazing facilities

Partner

10/10

Exceptional

02 Feb 2026

John

Great location , awesome venue and amazing staff , we can't wait to return

Partner

10/10

Exceptional

27 Jan 2026

Jane

Love Inverness Palace

Business

10/10

Exceptional

26 Jan 2026

Alex

Excellent hotel in a fantastic location.

Friends_and_family Friends

10/10

Exceptional

25 Jan 2026

Joanna

Staff at restaurant were lovely especially the young guy who was doing accountancy at Aberdeen University .

6/10

Pleasant

22 Jan 2026

Donna Marie

The staff were lovely and very helpful, upon arrival we were give the wrong room we had asked for two single beds and were give a double room so had to request the change instead a porter was sent to part the beds on doing this there was fruit and chocolate behind the bed

Leisure Family

10/10

Exceptional

22 Jan 2026

Peter

Just a superb experience in all respects

Partner

10/10

Exceptional

17 Jan 2026

Solomon

Was the loveliest room of our honeymoon through the highlands. We really enjoyed staying here.

Leisure Partner

10/10

Exceptional

16 Jan 2026

Grace

wonderful friendly staff

Self

8/10

Excellent

14 Jan 2026

Richard

Staff amenities

Business

10/10

Exceptional

04 Jan 2026

Maria

A staff member in the bar area Atena I think her name was !!
So helpful and happy great worker.

Leisure Family_with_children

10/10

Exceptional

04 Jan 2026

Andrew

.

Leisure Family

8/10

Excellent

26 Dec 2025

Joanne

Great location, staff were very helpful. Car park was full so we were given a pass for a close by alternative.

Leisure Partner

10/10

Exceptional

21 Dec 2025

Jared

We were so happy with our stay . We had dinner at the restaurant there one night and it was very good . Also they were so kind when they had to get into the room for a repair. They went above and beyond to be considerate. We loved the view of the castle from our room also.

Leisure Partner

10/10

Exceptional

21 Dec 2025

Matthew

Everything was excellent

10/10

Exceptional

11 Dec 2025

David

Faultless

Self

10/10

Exceptional

10 Dec 2025

Melissa

Had a lovely stay in this hotel. The room was very clean and well appointed. The front desk staff were very friendly and accommodating. The location was superb for exploring the City. Wouldn’t hesitate to recommend!

Leisure Family

10/10

Exceptional

06 Dec 2025

Brian

Excellent

Partner

8/10

Excellent

02 Dec 2025

Nikki

Clean room, very helpful staff lovely coffee and wine in the bar. Will visit again

Leisure Family

10/10

Exceptional

29 Nov 2025

Dolina

Arrived early, and staff were lovely immediately.
Meal in evening was so nice, and staff efficient and friendly.
I didn't use the pool facilities this time, but would recommend based on previous stay.
Breakfast buffet excellent.
Excellent location.
Parking issue quickly resolved.
Highly recommend!

Self

10/10

Exceptional

28 Nov 2025

Clare

A very comfortable and clean hotel, ideally located for central Inverness and beautifully decorated for Christmas when we stayed. The leisure facilities were much appreciated and staff throughout the venue are friendly and helpful,

Leisure Partner

8/10

Excellent

23 Nov 2025

Clyde

The hotel is nice with great amenities. The area around the hotel is great with both cheap & fancier restaurants, bars, coffee shops, grocery & convenience stores, and novelty/clothing stores. The castle was not open during my stay, unfortunately, but the proximity from it to the hotel is ideal. The front desk, bar, and restaurant staff were all very cordial.
The main issue I had with the hotel was its squeaky floors -- possibly a cold-weather event in Scotland as I faced this a couple times before in other cities. The morning I was checking out and packing, the guest below me came up to request I stop moving about my room because he was hearing my walking-about! Not an ideal experience there.

Leisure Self

6/10

Pleasant

22 Nov 2025

Amber

Hotel is right next to river ness. Near plenty of food and coffee shops. About a 10 min walk to the train station.

Hotel is old and needs updating, especially for the nightly rate. My room was also pretty far away from lobby/main building. Lots of hallways and doors to go through to get to my room. If not for the closeness to the train/ rabbies pick up location it would be less stars.

10/10

Exceptional

17 Nov 2025

Mark

Room was comfortable and breakfast was spot on

Business

10/10

Exceptional

17 Nov 2025

Ioannis

From the moment we arrived at the hotel, our weekend getaway felt truly special. The hotel’s location is unbeatable, nestled right by the river, with stunning views of Inverness castle and just steps away from the high street, fantastic restaurants, the Cathedral and plenty of places to explore. The hotel itself was beautifully decorated for Christmas creating a warm and festive atmosphere from the spectacular entrance with its high windows and inviting fireplace. Our room in the turret was cosy and confortable and waking up to beautiful views of the castle was an absolute highlight! We made the most of the hotels amenities including the swimming pool and the jacuzzi! Although we didn’t book any spa treatments the spa area looked truly luxurious and inviting. What made our stay truly memorable was the outstanding service form Louise at the reception. She greeted us with a beaming smile, shared jokes and made us feel genuinely welcome form the start. Louise provided helpful info about the hotel and the city answering all of our questions with enthusiasm and care.

Leisure Partner

10/10

Exceptional

16 Nov 2025

Alan

Excellent service

Friends_and_family Friends

8/10

Excellent

12 Nov 2025

Bonnie

Wonderful location

10/10

Exceptional

06 Nov 2025

Jessica

Breakfast good,not outstanding. Parking was a bit of a faff. Otherwise everything was excellent. Lovely public areas, good food, we had a lunch for seven people and the food was very good. The hotel was lovely and warm and so close to the city . But the best thing was the staff who were all so helpful and friendly. Would book again .

Leisure Family

6/10

Pleasant

05 Nov 2025

Angela

I had high hopes for this hotel, but it was a bit of a letdown. My first experience checking in was dealing with the lack of parking. Their very small lot was full and the front desk was not very helpful in finding an alternative. I chose this hotel because it had a parking lot. Instead, I ended up having to park 3 blocks away in a very tight, paid lot. Needless to say, the first experience was frustrating. Our room was adequate. The breakfast was okay. The location was convenient and quite walkable, which was nice. If I visit Inverness again, I’ll choose another accomodation.

Leisure Family

10/10

Exceptional

05 Nov 2025

Amanda

As always great place to stay. Clean tidy great staff and service

10/10

Exceptional

02 Nov 2025

Jack

Very clean and modernised hotel great location friendly staff

Partner

10/10

Exceptional

01 Nov 2025

Jeffrey

Rooms were spotless and comfy.

Leisure Family

8/10

Excellent

25 Oct 2025

Graeme

Fine

Leisure Partner

6/10

Pleasant

18 Oct 2025

Derek

Three star only.

Partner

10/10

Exceptional

17 Oct 2025

Richard

Friendly Staff

Business Partner

10/10

Exceptional

16 Oct 2025

Colin

God and central in middle of city on the banks of the river ness

Leisure Partner

6/10

Pleasant

14 Oct 2025

June

The bed was terrible. It had buttons in it that stuck in your back and it was hard as a rock and the pillows were thin like paper. I even ordered up a third one and it didn’t help the alarm went off at 6 AM in the morning and it was a false alarm, there was jackhammering on the side of the wall for hours.

Leisure Partner

10/10

Exceptional

09 Oct 2025

Patricia

Beautiful big room. Right across the river from the castle. Parking adjacent to hotel. Perfect place to stay. Loved it.

Leisure Friends

10/10

Exceptional

03 Oct 2025

Jackie

The staff was ABSOLUTELY amazing! Room service was lovely, the location and view was spectacular!
Just a reminder to those traveling they do not have A/C so be sure to bring a fan!
Thank you to the hotel for a wonderful weekend getaway!

Leisure Partner

2/10

Poor

25 Sep 2025

Pamela

Very convenient to shops and restaurants

Leisure Self

10/10

Exceptional

25 Sep 2025

Rachel

Great location

Leisure Friends

4/10

Poor

19 Sep 2025

Ciaran

Ridiculously priced

This hotel put on the show, red carpet and porter service. It looked good and the staff were lovely.
However when I was led to my room, I had to go outside to a different building, up a narrow set of stairs to a single bed in the eaves. The room was fine and clean… if it had been less than £100. However this hotel charges more than double that and it’s not worth that money at all.

Self

8/10

Excellent

16 Sep 2025

Ken

Lovely room. Very convenient to Eden Court. Over priced

Leisure Self

2/10

Poor

11 Sep 2025

Dan

A tiny room with a very narrow stair access. Fire escape!!!!!!! A shower you could hardly move in.

10/10

Exceptional

09 Sep 2025

Jennifer

Great location with a castle view

Absolutely lovely hotel in a great location. Would definitely stay here again.

Business

10/10

Exceptional

31 Aug 2025

Miriam

All the staff was extremely helpful and accommodating. Room was spacious and with all the extras. Position was ideal with a wonderful view of the castle and river Ness.

Partner

4/10

Poor

11 Aug 2025

Andrew

An old fashioned hotel resting on its laurels, we had nicely furnished comfortable room with great views of the castle but at “London” prices. As to the Scots habit of being penny wise and pound foolish - why no antislip rubber mat if you have to shower in the bath? One arrived eventually but at what risk of 83 year old slipping and breaking something? OK it was Sunday so you can’t expect everything but dinner was definitely for the coach trip passengers who arrived soon after us and breakfast reflected that. You learn by your mistakes

Leisure Partner

10/10

Exceptional

30 Jul 2025

John

Great location

Great location

Friends_and_family Friends

6/10

Pleasant

24 Jul 2025

Allison

Nice hotel with great location. Extremely strict about 3pm check in, consequently a few people hanging around check-in desk for a couple of hours waiting for room ( I fin Parking not great and often entrance blocked in with deliveries etc. The weather was beautiful the room was very hot even with 2 fans in room.

8/10

Excellent

21 Jul 2025

William

Really comfortable hotel in ideal location in Inverness -- would definitely stay here again!

Leisure Self

10/10

Exceptional

17 Jul 2025

Michelle

Wonderful location. Large rooms with good view of the river and city.

Leisure Partner

4/10

Poor

13 Jul 2025

Wendy

Many of the hotel rooms are in the basement. Rooms are very small and walls paper thin. Could hear the people and TV on the other side. Very expensive stay. You are better to stay in Old Edinburgh for restaurants and shopping for the price of this hotel.

Leisure Family

6/10

Pleasant

10 Jul 2025

Vickie

Average hotel. Staff needs training on guest experience.

Leisure Family

10/10

Exceptional

04 Jul 2025

Kathleen

The property is on the river Ness, across from Inverness Castle and nearby multiple bars, restaurants, cafes, and a Tesco grocery store. Guest parking is available at no extra charge to guests. Staff are polite, and considerate of guests' needs. We made use of the pool and hot tub during our stay. They have an excellent hotel gym, spa, sauna, and steam room to boot. We would stay again!

Leisure Partner

8/10

Excellent

03 Jul 2025

Deborah c

Tunnocks teacakes at reception what more can I say

Tunnocks teacakes at reception what more can I say! Central and walkable. Cosy room, quiet

Partner

10/10

Exceptional

30 Jun 2025

angelina

Would Stay Again.

Great location. Near everything Inverness has to offer. The rooms were very clean and felt very sound proofed which we really enjoyed and appreciated. The breakfast wasn't worth the price but other than that we loved the hotel stay. We stayed for four nights.

Friends_and_family Friends

10/10

Exceptional

22 Jun 2025

Aryn

Room was nice and spacious. The shower was extremely tiny.

Self

10/10

Exceptional

21 Jun 2025

Martha

Perfect location along the river. This hotel has luxe quality at an affordable price. Only complaint is that when there are several bus tours, the breakfast room is crowded & staff a bit overwhelmed. But don’t let that deter a stay here.

Leisure Family

8/10

Excellent

13 Jun 2025

Robert

Good location right on the river. Near old town.

Leisure Partner

10/10

Exceptional

10 Jun 2025

Veronica

Our stay was very, very nice. Our room overlooked the river, and was bright and sunny. Front desk staff was very accommodating and met all our needs. My only suggestion is that since there are so many elderly people touring there, that you install safety grab bars in the shower at waist height. Otherwise our stay was fantastic!

Partner

6/10

Pleasant

03 Jun 2025

Thomas

The second building Rooms were small and it was hot.

Leisure Family

4/10

Poor

21 May 2025

Elizabeth

Location was beautiful. Staff was friendly and helpful . Didn’t like no ac in room. Slept with out covers as too hot in room. Tower fan in room was not enough. Room smelled very musty. No easy access for plug in receptacles (had to move night tables to access. Pillows were very thin and uncomfortable. Definitely substandard room for advertised price. Will not recommend this hotel to others.

Leisure Partner

10/10

Exceptional

15 May 2025

Margaret

Room was absolutely beautiful and beautiful decor

Business_and_leisure Partner

10/10

Exceptional

06 May 2025

Debbie

Great staff, clean and amazing location

Leisure

8/10

Excellent

05 May 2025

John Albert

Staff were very welcoming and helpful. The room large and well furnished.

However, the shower room was far too small, and inconvenient to use. I am not abnormally large yet I had a problem getting into and out of the shower cubicle and sitting n the toilet was a squeeze, the basin small, and the toilet roll was on a stand in front of the mask basin!

It was great to have a charging points for the electric car, but it was far too complex to operate.

Such a shame in such a good hotel and great location.

Leisure Partner

10/10

Exceptional

30 Apr 2025

Brad

Overall the stay was great. The parking was full but the hotel had another free option.

Leisure Family